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Iso Faq: Clau Se No Clause Title Sub Clauses

The document defines key terms related to ISO 9001 and quality management systems. It explains that ISO 9001 is an international standard for quality management and outlines the eight main clauses of the ISO 9001 standard, including scope, documentation requirements, management responsibility, and measurement and improvement. It also provides definitions for over 30 terms related to ISO audits, documentation and record control, nonconformities, corrective and preventive action, and more.

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139 views4 pages

Iso Faq: Clau Se No Clause Title Sub Clauses

The document defines key terms related to ISO 9001 and quality management systems. It explains that ISO 9001 is an international standard for quality management and outlines the eight main clauses of the ISO 9001 standard, including scope, documentation requirements, management responsibility, and measurement and improvement. It also provides definitions for over 30 terms related to ISO audits, documentation and record control, nonconformities, corrective and preventive action, and more.

Uploaded by

SUBODHH
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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ISO FAQ 1. WHAT IS ISO- INTERNATIONAL ORGANIZATION FOR STANDARDIZATION. 2.

ISO 9001:2008- 9001 IS NUMBER ALLOCATED FOR QUALITY MANAGEMENT SYSTEM BY ISO 2008 IS VERSION. 3. MR STANDS FOR MANAGEMENT REPRESENTATIVE? INTERNAL COORDINATOR WITHIN ORGANIZATION FOR ISO. 4. EIGHT PRINCIPLES IMPORTANT FOR ISO: 1.Customer focus 2.Leadership 3.Involvement of people 4.Process Approach 5.System approach to Management 6.Continual Improvement 7.Factual approach to decision making 8. Mutually beneficial supplier relationships 5. ISO BASED ON PDCA P-PLAN; D-DO; C-CHECK; A-ACT 6. ISO 9001 HAS REQUIREMENTS MENTIONED AS CLAUSES TOTAL EIGHT CLAUSESClau se No 1.0 2.0 3.0 4.0 5.0 Clause Title Scope Normative references Terms and definitions Quality Management System Management Responsibility Sub clauses 1.1 General 1.2 Application 4.1 General requirements 4.2 Documentation Requirements 5.1 Management Commitment 5.2 Customer focus 5.3 Quality Policy-( defines Company approach towards Quality) 5.4 Quality Objectives-Should be SMARTSpecific; Measurable; Actionable; Realistic; Time-bound 5.5 Responsibility, authority and Communication 5.6 Management Review

6.0

Resource Management

6.1 Provision of ResourcesEmployees and assets 6.2 Human Resources-Employee resume and competency data; Training Data 6.3 Infrastructure-Office equipment maintenance data

7.0

Product Realization

8.0

Measurement, Analysis and Improvement

6.4 Work EnvironmentHousekeeping and safety 7.1 Planning of Product Realization 7.2 Customer related processesCustomer enquiry to order realization data; Customer complaint data 7.3 Design and DevelopmentPlanning /Inputs /Outputs /Review /Verification /Validation/Changes 7.4 Purchasing-Data of supplier approval and performance evaluation 7.5 Production and Service ProvisionPlanning, monitoring and execution of production; product identification; customer property ; Servicing; Stock controls; ensuring dispatch documentation-local /export as per customer requirements 7.6 Control of measuring and monitoring Equipment- (Instrument Calibration) 8.1 General 8.2 Monitoring and MeasurementQuality check of purchased material 8.3 Control of nonconforming productSegregation; identification and followup actions for nonconformitiesmaterial 8.4 Analysis of data-Graphs /Trends of processes/activities 8.5 Improvement-Continual improvement data; records of corrective and preventive action.

7. INTERNAL QUALITY AUDIT- to be done internally by organization to verify compliance to Internal Procedures 8. MANAGEMENT REVIEW- internal meeting to be conducted by Top mgt and process owners to review performance of various processes such as Sales; purchase; Production, Servicing, QC; Dispatch, HR, Admin. 9. NONCONFORMITY-NC-Corrective action request /deviation if ISO norms are not followed; NC to

be raised during internal audit by internal auditor; NC will be raised by external auditor during external audit in case of any deviation /non-compliance. 10.CONTRACT REVIEW-Initials on customer order by Sales. 11.CUSTOMER FEEDBACK-Customer satisfaction survey to be obtained from customer for customer satisfaction assessment. 12.CUSTOMER FEEDBACK-Major customer issues related to Quality or negative feedback received from customer. 13.DOCUMENT-Any paper which specifies rules-ex-Quality plan; Specifications; 14.DOCUMENT CONTROL-Controlled copy; Master copy controls; Right document in right place; Obsolete document identified; Latest document identified. 15.RECORD-Any paper which shows implementation of rules- inspection reports; production reports; calibration reports. 16.RECORD CONTROL-Proper filing, maintenance of records 17.PROPER WORK ENVIRONMENT-Proper lighting; noise control; dust control; pollution control; safety practices. 18.SPECIAL PROCESS-Any Process where the output quality cannot be verified immediately; exwelding; brazing; 19.INTERNAL AUDITOR-Organizational person to verify implementation of ISO within the Company 20.COMPETENCE-Education + skills + experience 21.QUALITY PLAN-Inspection specifications-Checkpoints for incoming inspection of material / product procured from supplier. 22.OUTSOURCED PROCESS-Outsourced process is any process which is obtained from service providers such as training; computer maintenance; labour jobwork 23.CONTROL OF OUTSOURCED PROCESS-Control of process is ensured through procurement of services from approved suppliers and evaluation of suppliers regularly-

24.QUALITY MANUAL-Manual of organization describing how organization follows ISO 9001 in brief. 25.QSP-QUALITY SYSTEM PROCEDURES-System procedures which describe the mandatory six procedures-1-Control of documents; 2-Control of records;3-Control of nc product; 4-Corrective action; 5-Preventive action; 6-Internal audit 26.FORMAT- Structure for providing information-when filled format becomes document or record. 27.CORRECTION- Immediate action for resolving nonconformity 28.CORRECTIVE ACTION-Long term action to prevent nonconformity from happening again 29.PREVENTIVE ACTION-Advance action to prevent nonconformity from happening 30. QUALITY POLICY-The overall commitment of Company towards Quality as expressed by Top Management 31.QUALITY OBJECTIVES-The objectives make the Quality Policy happen. Quality objectives need to be SMART-Specific; M-Measurable; A-Actionable; R-Realistic; T-time bound

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