Training & Development in Abbott laboratories(Pakistan)L

Human Resource Management

Finl project
Training And Development
Name Karam Hussain Registration No. L1F08bbam2075 Section C PROF ADNAN WASEM

Training & Development in Abbott laboratories(Pakistan)Ltd. TABLE OF CONTENTS A) EXECUTIVE SUMMARY.1 B) INTRODUCTION ......................2 a) Introduction to the Project b) Methodology c) Purpose C) The COMPANY ..........................3 a)Abbott laboratories(Pakistan)Ltd b)Vision c)Mission d)SOME PRODUCTS D) TRAINING &

DEVELOPMENT............................................................4 a)Training b)A Learning Organization c)High Leverage Training d)Identification of Training e)Performance Management d)Performance Appraisal e)Performance Feedback e)Local Training f)Global Training F) ACTIVITIES.............................................7 DESIGNING TRAINING

Training & Development in Abbott laboratories(Pakistan)Ltd. a)Designing Training Activities b)Ensuring Employees readiness for Training c)Creating a Learning Environment G)DEVELOPMENT..................................................................... .............8 a)Demotion H)CONCLUSION.............................................................................1 0 I) RECOMMENDATIONS....................................................................11

EXECUTIVE SUMMARY
This project is about the training and development being done at Abbott laboratories(Pakistan)Ltd. In this report we have gathered information about the all the HR practices, which are being implemented at Abbott laboratories and explained them briefly. This project entails information about different steps taken to make training successful, how different programs are designed, and different training methods being followed, how the

employees are evaluated before and after the program and the evaluation process of the training program it self. In this project we have also studied how they go about identifying the employees requiring training and making sure that they cover

Training & Development in Abbott laboratories(Pakistan)Ltd. their deficiencies. In the end we have made some

recommendations on the basis of what we have observed and what needed to be brought under notice to every one as well. We also study about how they facilitate development of employees and how much significant employee development is to Abbott laboratories. No doubt it has a massive training and development setup and it has been look after really well keeping in view the drastic changes all around the world but still there are a couple of areas that need to be overcome which will obviously make the organization grow even further.

Training & Development in Abbott laboratories(Pakistan)Ltd.

I NTRODUCTION
Introduction to the Project
This project entails the HR practices, which we have studied in Human Resource Management. Here we have to select an organization and study the HR practices that are being followed there and studying one in detail.

Methodology
During the project we had to gather both primary and secondary data. In case of Primary data we had a telephonic interview with HR Manager of Abbott laboratories(Pakistan)Ltd, Lahore that helped us . For the collection of secondary data we visited different websites and consulted our book.

Purpose
The main purpose of this project is to find out how different HR Practices are being implemented in different companies in the country. This will help us to understand our course in a better way. We will also give certain suggestion on the basis of our observations.

Training & Development in Abbott laboratories(Pakistan)Ltd.

The C OMPANY
Abbott laboratories(Pakistan)Ltd
Abbott's core businesses focus on pharmaceuticals, medical devices and nutritional products, which have been supplemented through several notable acquisitions. The firm currently divides itself into several divisions: Aimal health:Anesthesia for animals and other veterinar products Diabetes care:Glucose monotorining devices and medicines Diagnostics:Hmatoogy Molecular :Analysis of DNA and RNA and proteins at molecular level Nutrition:Baby nutritions.

Vision
To improve lives by providing cost-effective health care products and services.

Mission
. The mission of Abbott is to advance in science and technologies in order to improve health and the practice of health care. They value their diversity of products, technologies, markets, and people. Abbott focuses on exceptional performance to earn the trust of those they serve and to sustain their success.

Some Products

Training & Development in Abbott laboratories(Pakistan)Ltd.

TRAINING & DEVELOPMENT

Training
Training refers to a planned effort by a company to facilitate the learning of employees. job related knowledge, skills, or behavior by

A Learning Organization
Abbott laboratories is a learning organization in which the employees are continuously attempting to learn new things and apply what they learn to improve product or service quality. It also requires employees to understand the entire work process and expects them to acquire new skills, apply them on the job and share what they have learned with other employees. The people working at Abbott laboratories are very willing to learn new things and apply those new concepts on their work in order to be expert in their field of work.

Training & Development in Abbott laboratories(Pakistan)Ltd.

High Leverage Training

At Abbott laboratories high leverage training is followed which is linked to strategic business goals and objectives, is supported by top management, relies on an instructional design model to ensure the quality of training and to contain costs, and is compared or benchmarked to programs in other organizations. Everything related to training like: o Selection of trainee o Time length of training o Venue o Training program design o Local training or global training etc. Cost of training is the most important issue that is to be solved. Cost of the program is finalized after the permission from the Director, after deciding the budget for the whole process the points mentioned above come into play but it should be kept in mind that it all happens with the consent of the Director.

Identification of Training
Abbott laboratories has got this performance management system through which it defines performance, measures

Training & Development in Abbott laboratories(Pakistan)Ltd. performance, which is also called performance appraisal and feeding back performance information.

Performance Management
The means through which the managers ensure that employees activities are related with the organizations goals.

Performance Appraisal
The process through which an organization gets information on how well an employee is doing his or her job.
If the performance of the employee is not according to the requirements of the company or he is lacking in some field then that person is trained so that he should be able to work according to set standards of the company.

Performance Feedback
The process of providing employees information regarding their performance effectiveness.

The performance management system actually makes sure that the performance of the employees are in with the organizations goals and if there is any deficiency in the employee or there is a

Training & Development in Abbott laboratories(Pakistan)Ltd. gap between the expectations of organization from the employee and employees performance then to fill that gap the employee is given the necessary training. Its not necessary that training is given to the employees who have deficiency in performing their job but there are some basic courses which every employee has to undergo even those who are proficient in their jobs. Then there are some courses, which an employee has to go through which helps him or her to perform the current job with maximum effectiveness and proficiency.

Local Training
Local training means to send employees for necessary training within the boundaries of that particular country. Abbott

laboratories Ltd. has a training log which means that for local training they send their employees to different universities like LUMS and NCA when different courses relevant to a persons job are offered. These courses include time management courses, courses of brand managers etc. Abbott laboratories only

considers these couple of high profile universities and ignores the offers it gets from other universities or business institutions like PIMS (Pakistan Institute of Management Sciences).

Global Training

Training & Development in Abbott laboratories(Pakistan)Ltd. Global training means to globally train the employees by sending them abroad. Abbott laboratories follows this process as well. For this purpose it has set up a Global Academy at Sweden where the employees are trained. Not only it send its employees to the academy but also it sends them to different seminars and exhibitions conducted in other countries like Germany, Egypt, and Sweden etc. To get selected for that obviously you have to perform really well. International conferences of Abbott

laboratories are held as well and for training purposes they send their employees to those conferences so that they gain experience, polish their skills and broaden their knowledge and vision by interacting with experienced people.

Designing Training Activities

1. Needs Analysis
The first step at Abbott laboratories in order to design the training activities is needs assessment, which refers to the process, used to determine if training is necessary. Although there are some basic courses, which are necessary for every employee to learn, but there are some courses which require needs assessment because they are for a particular job, to

Training & Development in Abbott laboratories(Pakistan)Ltd. enhance low employee performance, job re-design or employees lack of basic skills, to improve technical skills etc.

2. Ensuring Employees readiness for Training

The second step in the training design process is to evaluate whether employees are ready to learn. Readiness for training refers to whether o Employees have the personal characteristics (ability,

attitudes, beliefs, motivation) necessary to learn program content and apply it on the job. o The work environment will facilitate learning and not interfere with performance.

Creating a Learning Environment

At Abbott laboratories the HR Manager before sending the employee for necessary training makes sure that he or she knows what is the purpose of the training program, what is expected of him or her and why is this program significant to learn. This helps the trainee to know where exactly he can apply those things on the job. At Abbott laboratories most of the training programs are designed keeping into consideration the employees current job so that it is meaningful for the employee and he does not lose interest and get better with the training.

Training & Development in Abbott laboratories(Pakistan)Ltd. When an employee at Abbott laboratories is sent to an

international conference, seminars, exhibitions as a part of training he learns by observing others and interacting with experienced people. Constant feedback is also given to the employee so that he knows that he is not derailing as far as his performance is concerned.

DEVELOPMENT
Development refers to the acquisition of knowledge, skills and behaviors that improve an employees ability to meet changes in job requirements and in client and customer demands. At Abbott laboratories for employee development they conduct various tests like personality tests etc. These tests prepare the employees for the future and make them overcome their deficiencies. At Abbott laboratories there are three levels: Director Executive Managerial

For the development of the employee they give tasks and assignment to each level and also they switch assignment for example giving an assignment to an executive, which will be for a director and vice versa. In other words we can say that at Abbott laboratories there is a tradition of upward- downwardlateral moves. Lateral moves being rotation of employees along the same level to make them learn different tasks and assignment which is also called job rotation.

Training & Development in Abbott laboratories(Pakistan)Ltd. DEMOTION Job rotation policy is used in Abbott laboratories. They shift the workers from time to time, change their assignments and tasks in order to give them experience and keep them motivated. If a person has to perform a same task again and again he might well feel dissatisfied from the job, bored and might not give his 100%. In order to keep them motivated and get the best out of their employees job rotation policy helps Abbott laboratories immensely. Promotions can also play a very vital role in keeping the employees satisfied with their jobs. Promotions can work as a tool to encourage the employees to work even more hard. When employee will know that he has the chance to be promoted he will perform extra ordinary, which will ultimately help the organization.

Training & Development in Abbott laboratories(Pakistan)Ltd.

CONCLUSION
Overall training at Abbott laboratories on the basis of what we have noticed is very impressive specially the variety of training programs and training methods they have been

conducting. There are a couple of aspects, which are needed to be covered, but keeping in view their massive setup one cannot deny the performance of their employees and the organization it self. This organization is not only taking big steps in the training and development process but also focusing on other HR

practices as well which obviously encourages the employees to work with more zeal and zest in order to make a name for themselves and also to pay back the organization from what they have learnt and gained here. The credit surely goes to Abbott laboratories because they not only hire experienced

campaigners but also young graduates who are raw in their particular fields and polish their skills to the extent that they have made this organization almost invincible specially in Pakistan where we hardly see any competitors of Abbott laboratories because of the enormous market share and growth it has been gaining for so many years.

Training & Development in Abbott laboratories(Pakistan)Ltd.

RECOMMENDATIONS
o Training methods focusing on group activities should be given importance as well. o To evaluate the training program generally they just take feedback from the trainee, which at times may not be reliable. o Training sessions which are conducted in the class rooms should be more interactive as in there should be more participation on the part of trainees and they should be more discussions based. o There should be less training sessions conducted in the office environment. They should be conducted in a hotel etc. o A trainee should be sent to a relevant program, it should not happen that a person from a finance department is going to a marketing training program, which will create conflict between the personal and also discourages the deserving person.

Training & Development in Abbott laboratories(Pakistan)Ltd.