2 02 e
2 02 e
Diagnostic Strategy
The situation happens every day. You have a customers car to repair, and the condition requires diagnosis as a first step. If you could randomly scroll through SI 2000, youd find that there are hundreds of thousands of pages of information. Clearly, you need a better strategy to find what you want, quickly and efficiently. Look no further. The Diagnostic Strategy presented here is a commonized process designed to help you navigate to the correct diagnostic procedure quickly. The accompanying figure illustrates the approach. Branching out from the Diagnostic Starting Point, there are two diagnostic paths (Path 1 and Path 2). TIP: Theres a unique Diagnostic Starting Point in SI 2000 for each sub-section of each vehicle. The information you will find
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Path 1
Path 2
No
Yes No
DTCs? Intermittent and poor connections
Yes
Symptoms Data Link Communications DTC List Symptom List
System operations
Techline News
Contents
Diagnostic Strategy . . . . . . . . . . . . . . . . . . . .1 TechLink Website Rebuilt . . . . . . . . . . . . . . . . .1 Class 2 Corner . . . . . . . . . . . . . . . . . . . . . . .2 Tech Tips Installing New Design Roof Rack Rails . . . . .2 Programming IP Cluster after Replacement .4 Noise in Tilt/Telescoping Steering Column . . .4 Heated Seat Elements . . . . . . . . . . . . . . . .4 U-Van IP Cluster Replacement Parts . . . . . .4 I/P Squeak . . . . . . . . . . . . . . . . . . . . . . . .4 Hazy Paint Appearance . . . . . . . . . . . . . . .5 Drivers Seatback Gap . . . . . . . . . . . . . . . .6 Power Window Motor Replacement . . . . . . .6 Prizm EVAP System Conditions . . . . . . . . . .6 F/R Door Check Link Noise . . . . . . . . . . . . .7 A/C Control Head Knob Replacement . . . . . .7 Oil Life System Reset Procedures Trucks . . . .5 TAC Tips IP Cluster Intermittent Bulb Check . . . . . . . .6 Turn Signal Flashes Fast . . . . . . . . . . . . . .6 Bulletins . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
the various pages. Click on the magnifying glass symbol to zoom in on the page. And when you click on the hand symbol, you can grab onto the page and drag it in the desired direction. TIP: When you are viewing page 1 of
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Service Operations
Techline News
the issue, if you click on a title in the Table of Contents, you will immediately be taken to the appropriate page. From the left navigation bar, select: Monthly Articles to view all the past issues of GM TechLink for 2000 and 2001. When the menu pops up, click on the desired month. Techline takes you to an archive of all the published Techline articles, which will include information about SI 2000, Tech 2, service programming and more. Toolbox will take you to an archive of all the published J Tool related articles. Nuts and Bolts takes you to an archive of all of the published Nuts & Bolts articles, which cover theory of operation and basic service procedures. Past articles include electrical wiring and
measuring voltage. TAC Tips takes you to an archive of all the published TAC Tips. This gives you a quick reference of all the latest technical information provided by the GM Technical Assistance Center. Bulletins takes you to an archive of the bulletins released to dealerships in the past several years. The list includes the bulletin number, subject and models, all organized by bulletin category. TIP: Effective with the September 2001 issue, you can view TechLink in German, Canadian French, and Spanish, as well as English. Simply click on the chosen language. Thanks to Jerry Turchanik, Tom Kurtz and Abra Quintero
GM TechLink is a monthly magazine for all GM retail technicians and service consultants providing timely information to help increase knowledge about GM products and improve the performance of the service department. This magazine is a companion to the GM Edge publication. Publisher & Editor: Mark Stesney GM Service Operations [email protected] Technical Editor: Jim Horner [email protected] 1-248-816-3641 Production Manager: Marie Meredith Desktop Publishing: Greg Szpaichler, MediaWurks [email protected] FAX number: 1-248-649-5465 Write to: TechLink PO Box 500 Troy, MI 48007-0500 GM TechLink on the Web: http://service.gm.com General Motors service tips are intended for use by professional technicians, not a "do-it-yourselfer." They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information. Inclusion in this publication is not necessarily an endorsement of the individual or the company.
Copyright 2001 General Motors Corporation All rights reserved.
Every controller connected to the Class 2 bus is required to send out a State of Health (SOH) message every 2 seconds. This message alerts the other computers to the presence of the controller sending the SOH message. This allows the computers to know if a controller has malfunctioned, because it may no longer be able to send its SOH message. For example, if the BCM needs information from the PCM, and the PCM
can no longer send its SOH message, the BCM would know that there is a problem with the PCM and set a U1016 Loss of Communications from the PCM. The BCM would also have to go into default or fail safe mode of operation, i.e. no-start/no-crank. Many times the defaulted mode of operation will be the focus of the customer concern on the RO. Thanks to Mark Harris
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Diagnostic Strategy
in the Diagnostic Starting Point for the subsystem youre working on will lead you to the proper path, and through the logical steps to isolate and repair the customer concern.
will identify the correct procedure for diagnosing the system, and where the procedure is located. If DTCs are not present, you will be directed to the sub-system Symptom list (which is shared with Path 2).
Path 1 Systems that have DTCs (or depend on serial data communication)
when a malfunction exists. Reviewing the Description and Operation information will also help determine if the condition described by the customer is normal operation. Example: If a customer brought in their Astro van (with a manual HVAC system) concerned that it is too hot in the vehicle, you would begin diagnosis at the Diagnostic Starting Point in Heating, Ventilation and Air Conditioning. From the Diagnostic Starting Point, you could link out to the Description and Operation to learn about the system operation or link out to the Symptoms within HVAC Systems Manual. Once in the Symptom, you could link out to the Description and Operation to learn about the system operation or link out to the Too Hot in Vehicle diagnostic table. The Astro van has a non-Class 2 HVAC Control Assembly and does not have any PCM related HVAC DTCs, such as those relating to electric cooling fans or an A/C pressure sensor.
The following applies to service categories that: Are controlled by one or more electronic control module(s) that communicate via the DLC (directly or indirectly). Have DTCs set by one or more electronic control module(s). Have system operation inhibited by another electronic module. Begin the system diagnosis with the Diagnostic Starting Point. Example: If a customer brought in their Buick LeSabre (with a manual HVAC system) concerned that it is too hot in the vehicle, you would begin diagnosis at the Diagnostic Starting Point in Heating, Ventilation and Air Conditioning. From the Diagnostic Starting Point, you could link out to the Description and Operation to learn about the system operation or link out to the Diagnostic System Check within HVAC Systems Manual. Once in the Diagnostic System Check, you would communicate with the Powertrain Control Module (PCM) to find out if a HVAC related DTC has been set. Even though the manual HVAC system in the LeSabre does not have a Class 2 capable control module, the PCM, which is Class 2 capable, could be the cause of the customer concern. If a DTC P0530 has been set, you would complete the P0530 diagnostic. If a DTC has not been set, you would link out to Symptoms. Once in Symptoms, you could link out to the Description and Operation to learn about the system operation or link out to the Too Hot in Vehicle diagnostic table.
Path 2 Systems that do not have DTCs, (or do not depend on serial data communication)
Summary
It is important that you begin the diagnostic session with the Diagnostic Starting Point in the Service Category that corresponds to the symptom that is exhibited. The service information is organized by the symptom that appears when a fault is present. Give priority to the symptom types in the following order: 1. Warning Lamp If a systems warning lamp is ON, refer to the systems subsection for service information. Example: A steering system DTC caused the ABS lamp to be illuminated. The DTC diagnostic will reside within ABS. 2. Message If a message appears on the Driver Information Center, refer to the subsection of the indicated system for service information. Example: The Low Coolant Level message is displayed. Refer to Engine Cooling for diagnosis. 3. Symptom If there is only a symptom, refer to the appropriate subsection for diagnosis. Example: The mirror on the driver side does not operate correctly. There is a DTC, but there is not a warning lamp or a message. Refer to the Doors subsection. Example: The rear window defogger does not operate correctly. Refer to the Stationary Windows subsection. It's important to remember DTCs are placed into the service information based on the symptom exhibited when the fault is present. Thanks to Mark Haning and John Bowman
The Diagnostic System Check does more than instruct you to check for DTCs. The Diagnostic System Check is an essential part of diagnosing any system that can communicate with a scan tool. If DTCs are present, you will be directed to specific DTC diagnostic procedures. Although not stated, the Diagnostic System Check is used to prioritize DTCs in the order they must be diagnosed. Example: 1. Communication DTCs 2. Internal Control Module DTCs 3. Battery Voltage DTCs Most importantly, the Diagnostic System Check identifies all related sub-systems that can adversely affect the sub-system associated with the customer concern. TIP: Dont omit the Diagnostic System Check. Skipping it may cause you to bypass a potential root cause for the customer concern. The Diagnostic System Check provides the following information: Identification of the control module(s) that interact with a system Ability of associated control module(s) to communicate Identification of stored diagnostic trouble codes (DTCs) and their status The use of the Diagnostic System Check
The following applies to all service categories that: Are not controlled by any electronic control module. Do not have DTCs set by any electronic control module. Do not have system operation inhibited by another control module. Begin the system diagnosis with the Diagnostic Starting Point. The Diagnostic Starting Point will ask you to review the system Description and Operation. Reviewing the Description and Operation information will help determine the correct symptom diagnostic procedure
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After replacing the instrument panel cluster on 2000-2002 Impala and Monte Carlo, it will be necessary to program the instrument panel cluster using the Tech 2. The Tech 2 will program the necessary content to permit full functionality of the instrument panel cluster. Heres how. Connect your Tech 2 Select Diagnostics Build the vehicle Select Instrument Panel Cluster Select Special Functions Select IPC Setup The Tech 2 will display:
instrument panel cluster and determine which cluster is being used. If an incorrect cluster has been installed, the Tech 2 will display the following screen. The Tech 2 will display:
Currently, this concern may be addressed by applying damping grease 18010909 (10953487 in Canada) to the shaft area where the inner race contacts the shaft and/or pack the bearing adaptor assembly. The part number above will provide 10 blister packs with 1/4-ounce of grease. Refer to SI 2000 Document 684655 for steering column service procedures. Thanks to Bill Denton
Condition 3
If the Tech 2 was unable to program the instrument panel cluster, the Tech 2 will display the following screen. The Tech 2 will display:
Select Enter. The Tech 2 will display: If yes is selected the procedure will start over. If no is selected, the procedure will not continue and will exit to the special functions menu. Once the Test in Progress is being displayed, the Tech 2 will determine the necessary calibration for the instrument panel cluster based on model year and product line. At this point, one of three conditions will exist. TIP: This procedure will be included in SI 2000 back to model year 2000. Thanks to Mike Zambo
I/P Squeak
On 2001-02 Buick LeSabre, a customer may comment on a squeak/rattle/itch noise coming from the instrument panel directly in front of the driver. The noise may seem to be coming from around the cluster. This condition may be caused by the tip of the A-pillar interior molding rubbing against the windshield. To correct this condition, first remove the A-pillar interior molding. Next, apply a piece of adhesive-backed felt to the lower front tip of the molding where it would come in contact with the windshield. Install the molding and test drive the vehicle to verify that the noise is gone. Thanks to Frank Justice
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Condition 1
If the Tech 2 successfully programmed the instrument panel cluster, the Tech 2 will display the following screen.
Condition 2
The Tech 2 will read the replacement
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5. Using a clean soft cloth, wipe the naphtha over the entire panel, turning the cloth frequently to keep a clean part of the cloth on the panel. The naphtha cuts the haze and then the cloth picks up the residue. If the cloth is not kept clean, the residue will be redistributed over the panel. 6. Once the residue is cleaned off the panel, repeat the process a second time to remove any excess residue that was not picked up. 7. Let the car sit out for a couple of hours to see if fog reappears. 8. If it reappears repeat steps 4-7. Thanks to Gary McAdam
2001 Escalade 2002 Escalade 2002 Escalade EXT 2001 Yukon Denali 2002 Yukon Denali 2003 Hummer H2 2001 Lumina 2001 Regal 2001 Century 2002 Regal 2002 Century 1. Turn the ignition to RUN but with the engine off. 2. Fully push and release the accelerator pedal slowly three times within five seconds. 3. If the Change Oil Soon light flashes, the system is resetting. 4. Turn the key to OFF. 5. Start the vehicle. 6. The oil life will change to 100%. 7. If the Change Oil Soon light comes back on, the system has not reset. Repeat the procedure. 2001 B7 Chassis Medium Duty 2002 B7 Chassis Medium Duty 1. Turn the ignition to START but with the engine off. 2. Fully press and release the accelerator pedal three times within 10 seconds. 3. If the CHANGE OIL light flashes for five seconds, the system is reset. 4. If the light does not display for five seconds, you will need to reset the system again. 2003 560 C-Series 1. Turn the ignition to RUN but with the engine off. 2. Fully press and release the accelerator pedal three times within 10 seconds. 3. If the CHANGE OIL light flashes for five seconds, the system is reset. 4. If the light does not display for five seconds, you will need to reset the system again. Thanks to the Owner's Information team
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TAC Tips
Gas Cap
Some defective gas caps are being replaced with after-market caps which will not hold pressure. Look for the word "Toyota" on the face of the cap. If you can not see the word "Toyota," the cap is not OEM and the customer should be informed that they will need a new OEM gas cap. Thanks to Jeff Strausser
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Owners of some 2001-2002 Alero, Grand Am and Malibu models may comment on a creak or squeak noise when opening or closing one or more doors on their vehicle. This noise may be coming from the check link spring saddle. To correct the noise, slide the check link grommet back and spray GM Spray Lube 12346293 (992723 in Canada), or equivalent, on the check link saddle, using a straw type nozzle extension. The nozzle extension should be inserted slightly into the opening above the check link arm and sprayed toward the outside of the door. If the nozzle is inserted too far into the door, it will go past the target area. Move the nozzle back and forth while spraying to distribute the lubricant. Open and shut the door to work the lubricant into the check link until the noise is gone. Thanks to Dave Dickey
Replacement part numbers: 1999-2002 Grand Prix 1999-2000 Grand Am 2001-2002 Grand Am 9363337 9363337 9380265
GENERAL INFORMATION:
01-00-90-002; Achieving Correct Oil Level and Crankcase Capacity Revision; 2002 Chevrolet Cavalier, Oldsmobile Alero, Pontiac Grand Am, Sunfire with 2.2L Ecotech Engine (VIN F, RPO L61)
SUSPENSION:
01-03-08-005; Lower Control Arm Bracket to Frame Fastener Torque Specification and Tightening Sequence; 2002 Chevrolet and GMC S/T Utility, Oldsmobile Bravada 01-03-10-009; Replace Wheel Nut Covers Missing and/or Loose (Replace Missing Covers and Add Sealant to All Covers); 2002 and All Prior Year Passenger Cars (except Cadillac) with Plastic Wheel Nut Covers 01-03-10-010; Inspection of Tire and Wheel Size Prior to Diagnosis of Transmission Shifts, Poor Performance, Speedometer, Cruise Control Concerns; 2001-02 Chevrolet and GMC C/K with Duramax Diesel Engine and Allison Transmission
HVAC:
01-01-39-005; Noise or Vibration in Passenger Compartment with A/C on Between 2000-2400 RPM (Replace Heater Outlet Hose); 2002-02 Chevrolet and GMC Pickup Models with 4.3L V6 Engine (VIN W -- RPO L35) and Air Conditioning (RPO C60)
ENGINE/PROPULSION SYSTEM:
01-06-01-026; Oil Filter Usage; 2002 Chevrolet and GMC S/T Utility Models and Oldsmobile Bravada with 4.2L Inline 6-cylinder Engine (VIN S RPO LL8) 01-06-01-027; Revised Cylinder Head Installation and Replacement Procedures; Specified 1997-2002 Cars and Trucks with 4.8L, 5.3L, 5.7L or 6.0L Engine (VINs V, T, Z, G, S, U, N RPOs LR4, LM7, L59, LS1, LS6, LQ4, LQ9) 01-06-01-028; Engine Knock on Cold Start; 1999-2002 Chevrolet and GMC C/K, 2002 Cadillac Escalade 01-06-01-029; Higher Than Expected Engine Oil Consumption (Replace PCV Valve); 1999-2002 Chevrolet and GMC C/K, 2002 Cadillac Escalade with 5.3L or 6.0L Engine (VINs T, N, U RPOs LM7, LQ9, LQ4) 01-06-01-030; Higher Than Expected
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STEERING:
01-02-32-001A; replaces 01-02-32-001; Clunk Noise From Front of Vehicle During Turning Maneuver/Steering Wheel Rotation (Lubricate Intermediate Shaft); specified 1997-2002 Buick, Cadillac, Chevrolet, Oldsmobile, and Pontiac models 01-02-35-008; Electronic Steering Column Lock May Refuse to Operate DIC Service Message Displayed (Update Column Lock Wiring, Install Revised Relay and/or Replace Electronic Column Lock); 1997-98 and 2000 Chevrolet
DRIVELINE AXLE:
01-04-21-001; Transfer Case-Steyr -Revised Fastener Tightening Specification; 2001-02 Chevrolet, Pontiac, Oldsmobile Vehicles with AllWheel Drive (RPO M76)
BRAKES:
00-05-22-002A (replaces 00-05-22002); Brake Rotor Warranty Service
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Transmission, Transmission Slipping (Clean Transmission Valve Body and Case Oil Passages of Debris); specified 1999-2002 cars and trucks 01-07-30-039; 4T40E or 4T45E Transmission Transaxle Changes for 2002 Model Year; 2002 Chevrolet Cavalier, Malibu, Oldsmobile Alero, Pontiac Grand Am, Sunfire 01-07-31-002; Improved Bleeding Procedure for Hydraulic Clutch Release System; 2002 and Prior Passenger Cars and LD Trucks, Chevrolet and GMC TSeries MD Tilt Cab Models 01-07-31-003; Clutch Slipping or Early Clutch Failure (Replace Clutch Assembly and Update Clutch Release System); 1997-2000 Chevrolet and GMC F Model MD Tilt Cab with Eaton Solo 14 Inch Clutch (RPO MPK) or Valeo 14 Inch Clutch (RPO MTD)
01-08-57-006; General Waterleak Diagnosis Guide; 1997-2002 Chevrolet Venture, Oldsmobile Silhouette, Pontiac TransSport/Montana 01-08-56-007; General Waterleak Diagnosis Guide; 1999-2002 Chevrolet Malibu, Oldsmobile Alero, Pontiac Grand Am 01-08-64-017; Outside Rearview Mirror Shake/Inoperative (Replace Mirror Motor Assembly); 2002 Buick Rendezvous 01-08-64-018; Front Door Window Glass Wont Roll Up, or Out of Channel (Replace Guide); 1999-2002 Oldsmobile Alero, Pontiac Grand Am 01-08-64-019; Click or Ratchet Type Noise from Outside Rearview Mirrors; 2002 Chevrolet and GMC Utility Models and Oldsmobile Bravada 01-08-64-020; Creak Noise When Opening or Closing Doors (Apply Lubricant to Check Link); 2001-02 Chevrolet Malibu, Oldsmobile Alero, Pontiac Grand Am 01-08-65-001; Fuel Filler Door Recessed Into Quarter Panel (Replace Fuel Filler Pocket); 1999-2002 Chevrolet Cavalier, Pontiac Sunfire 01-08-66-013; End Gate Lock Cylinder Loose (Replace Lock Cylinder); 2002 Chevrolet Avalanche 01-08-66-014; Pickup Box Sheet Metal Fracture/Damage with Aftermarket Accessories Installed (Repair Pickup Box and Install Reinforcements); 1999-2002 Chevrolet and GMC C/K Pickup Steel Fleetside (RPO E63) 01-08-66-015; End Gate Handle Binds (Replace Handle); 2002 Chevrolet Avalanche 01-08-97-002; Programming HomeLink Transmitter; 2000-02 Passenger Cars and Trucks with RPO UG1 01-08-111-003; Roof Panel Joint (Ditch) Molding; 2000-02 Chevrolet Impala
TRANSMISSION/ TRANSAXLE:
01-07-30-023A; replaces 01-07-30-023; Harsh 1-2 Upshift, SES, MIL, or CEL Illuminated, DTC P1870 Set (Replace Valve Body); specified 1996-2000 Passenger Cars and LD Trucks with 4L60-E Automatic Transmission (RPO M30) 01-07-30-029; New Product Feedback Form and Process for Automatic Transmission Core Returns; 1980-2002 Passenger Cars and Trucks with OE and Goodwrench Automatic Transmission 01-07-30-036; SES Lamp Illuminated, Incorrect Transmission Shifts, Poor Performance of Engine, Transmission Slipping (Clean Transmission Valve Body and Case Oil Passages of Debris); Specified 2000-02 Cars and Trucks 01-07-30-038; DTC P0757 Set, SES Lamp Illuminated, Poor Performance of
RESTRAINTS:
99-09-40-007A; replaces 99-09-40-007; Front Seat Shoulder Belt is Uncomfortable (Replace Both Front Seat Shoulder Belt Retractors, Shoulder Belt Guides and Push-on Nuts); 2000 Chevrolet Monte Carlo 01-09-41-010; Air Bag Indicator Illuminated After Replacement of Sensing and Diagnostic Module (SDM), DTC B1001 (Reprogram Body Control Module BCM -- to Accept New SDM); 2002 Buick Rendezvous, 2001-02 Pontiac Aztek
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