Alcatel-Lucent Presales Training

Global Training Offer

Enterprise Education and Partner Programs February, 2012

Summary
Alcatel-Lucent IP Telephony R10 - Newcomers Alcatel-Lucent Applications Newcomers Alcatel-Lucent OpenTouch R1- Newcomers Alcatel-Lucent Data Networks R6/R7 - Newcomers

Alcatel-Lucent Network Management - Newcomers

Alcatel-Lucent Network Security Newcomers Alcatel-Lucent Office Communication solutions Newcomers Alcatel-Lucent IP Telephony and Unified Communications Experienced Alcatel-Lucent OpenTouch R1 - Experienced

2 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

Alcatel-Lucent Presales Training Caption

VALUE ADDED OPTIONS To complement the basic portfolio by value added solutions or applications: Configuration & administration of complementary features, associated solutions & applications

SOLUTION BASED To answer to customer standard customization: Configuration & administration of services & advanced features STARTER PACK

DIRECTION OF READING

For a quick start of the solution: Install the solution, the infrastructure and ensure the start up of the system

FUNDAMENTALS OR PREREQUISITES

3 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

Alcatel-Lucent Presales Training Caption (Continued)

Profile Training course
Course Name Reference I=x h C=x d V=x d I=x h C=x d V=x d I=x h C=x d V=x d

Description (including audience)

Optional training course Training course for expert engineers in charge of complex configurations, installation & remote service support

Associated Certification

POST-SALES

Course Name Reference

Course Name Reference

Training course for field engineers in charge of advanced configurations, installation and service support
Training course for presales engineers who design large/complex networking projects Training course for presales engineers who design standalone projects Training course for sales representatives who sell Alcatel-Lucent product and solutions Fundamentals training course Training course for administrators who are responsible for system, network, operation, maintenance and IP Telephony administration Training course for end-users who require information on Telephony, IP Touch Phone facilities, My Instant Communicator and OmniTouch Contact Center
C= xd Classroom learning, in days

Course Name Reference

I=x h C=x d V=x d I=x h C=x d V=x d I=x h C=x d V=x d I=x h C=x d V=x d I=x h C=x d V=x d

PRESALES
Course Name Reference

SALES

Course Name Reference

ADMINISTRATORS

Course Name Reference

Course Name Reference

END USERS

Course Name Reference

I=x h C=x d V=x d

I = xh Individual learning, in hours

V= xd Virtual learning, in days

4 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

Alcatel-Lucent IP Telephony R10 Presales for Newcomers

AQPS IP Telephony R10
AQPS IP Telephony Essential R10 ENTPPC1W1 30 MCQ:1 h OmniPCX Enterprise R10.1 New hardware & terminals Feature evolutions IP DECT evolution OmniPCX Enterprise R10 New hardware & terminals SIP & security evolutions OmniVista 4760 R5 Full Pack Performance & Traffic Analysis VoIP Performance Topology Audit SIP Device Management Network Maintenance Directory OmniVista 4760 MCS Edition

HIGHLIGHTS Advanced Technical Skills on OmniPCX Enterprise and OmniVista 4760 How-To-Design using dimensioning tools How-To-Quote with ACTIS Life demo

ACPS IP Telephony R10

ACPS IP Telephony Expert R10 ENTPPC2W1 35 MCQ:1 h

R10 to R10.1 Evolution ENTPWPS121

I=2h

R10 to R10.1 Evolution ENTPWPS121

I=2h

Not necessary if already completed for AQPS level

Upgrade R9 to R10 Presales ENTPWPS102

I = 1h

Upgrade R9 to R10 Presales ENTPWPS102

I=1h

OmniPCX Enterprise R9 Architecture with Distributed Call Control H323 Architecture SIP Environment Advanced IP Services Advanced telephony Features Embedded Security

Expert Presales PS00TE901

I=4h C=4d

Essential Presales PS00TE900

I = 18 h C=5d

OmniPCX Enterprise R9 OmniVista 4760 R5 Starter Pack Distributed Architecture with centralized Call Client/Server Architecture Control Configuration ACTIS overview Accounting Reference Docs Library & Quotation tools Alarms Main Telephony Features Reporter Tool Architectural Reliability

Essential Presales PS00TE900

I = 18 h C=5d

FUNDAMENTALS

Alcatel-Lucent Enterprise Communications, 2011 *

Selling My IC Phone *

* Check on SALES curricula for further details

5 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

Alcatel-Lucent Applications Presales for Newcomers

Unified Communications R6

HIGHLIGHTS

Advanced Technical Skills on Unified communications & collaboration services and Contact center applications How-To-Design using dimensioning tools How-To-Quote with ACTIS Life demo

Contact Center R10

ACPS Unified Communications R6 8400PC2W1 35 MCQ:1 h C=4d I=2h

Contact Center R10 OTCCPC2W2 35 MCQ:1 h

UC Presales 8400PS600

CC Presales OTCCPS900

C=4d I=6h

Unified Communications Architecture & Topology Unified Communications My Instant communicator Messaging Services My Teamwork Alcatel AMDS XML Web Services Fax server Mobility Security / VoIP encryption Integration with IBM/Microsoft Services

Contact Center Positioning CC Office, OTCC Standard Edition, Genesys Compact Edition and Genesys integration Standard Edition Architecture CCdistribution CCsupervision CCagent ACR

Genesys Compact Edition Architecture Visual CC Visual IVR Agent Desktop Email distribution CCivr Components and Architecture CCoutbound Solution Components and Architecture Genesys integration Basic Overview Components and Architecture

FUNDAMENTALS

Drive Business Performance through Conversations, with Alcatel-Lucent Unified communication solutions *

Video Collaboration Solutions *

Overview of Contact Center Solutions Portfolio*

* Check on SALES curricula for further details

6 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

Alcatel-Lucent OpenTouch R1 Presales for Newcomers

OpenTouch R1
ACPS OpenTouch R1 OPENPC2W2 35 MCQ:1 h

HIGHLIGHTS Advanced Technical Skills on OpenTouch solutions How-To-Design using dimensioning tools How-To-Quote with ACTIS Life demo

ACPS IP Telephony Expert R10 ENTPPC2W1 35 MCQ:1 h OpenTouch Multimedia services IP telephony Network Architecture Advanced Telephony Features IP centralization Migration OpenTouch Multimedia services Unified Com. & collaboration Multi server solutions Advanced Features Video solutions High availability services

IP/SIP Design OPENCPS110

C=4d

UC & C design OPENCPS120

C=3d

OpenTouch Business Edition Positioning Architecture Main Telephony Features Main Unified communication & collaboration Features Network Management Suite Quotation and design tools Reference Docs Library
FUNDAMENTALS

Starter OPENCPS100

I=1h C=3d

AQPS OpenTouch R1 OPENPC1W1 30 MCQ:1 h

Alcatel-Lucent Enterprise Communications, 2011 *

Selling My IC Phone *

* Check on SALES curricula for further details

7 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

Alcatel-Lucent Data Networks R6/R7 (Portfolio)

Presales OmniSwitch Newcomers
Data Networks R6/R7 Converged IP Communications Networks / Critical Applications Networks / Managed Services
DATA NETWORKS INFRASTRUCTURE Network Access Control OmniVista 2770 Quarantine Manager Host Integrated Check Solution UMTS Fortinet Access Guardian WAN Gateway OmniAccess Unified Services Gateway - OA5510 - OA5740 Case Studies Quotation HIGHLIGHTS Advanced Technical Skills Data Networks and embedded Security How-To-Position using Case Studies How-To-Quote using IP Networking Configuration tool

NEW ORGANIZATION OF THE TRACK PS00TE951 + DT00CTE952 => 3 + 1 = 4 days

ACPS Data Networks R7 DT00PC2W1 35 MCQ:1 h

OmniSwitch R6 / R7 Presales Update DT00CPS952

C=1d

LAN Switches OmniStack 6200 Family OmniSwitch 6250 OmniSwitch 6400 Family OmniSwitch 6850/6855 OmniSwitch 9000 OmniSwitch 9000E OmniSwitch 10k OmniSwitch 6900 WLAN OmniAccess OmniAccess OmniAccess OmniAccess 4300 Family 4500 Family 6000 Family Access Points

Data Presales PS00TE951

C=3d

Network Management OmniVista 2500 NMS OmniVista 3600 Air Manager

Technology FUNDAMENTALS

VoIP Technologies FG00WB065

I=8h

Network Security Essentials FG00WB090

I = 12 h

ACSR Enterprise Network Infrastructure Vision & Message

Overview

IP Overview TGK30001W

I= 60 mn

LAN TBU30052W

I= 30 mn

WLAN 3EY0SA064

I= 25 mn

Series

WAN 3EY0SA065

I= 15 mn

8 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

Alcatel-Lucent Network Management Presales for Newcomers

VitalQIP VitalSuite

AQPS VitalQIP IP Address Mgt R7 PS00TC0C13 20 MCQ:1 h

AQPS VitalSuite PMS R10 PS00TC0C17 20 MCQ:1 h

Design & Engineering / VitalQIP Presales VQ-DE-002W I=5h

Design & Engineering / VitalSuite Presales VS-DE-002W I=6h

VitalQIP Core offer for VitalQIP IPAM software and DNS/DHCP services VitalQIP services deployment options Primary impacts for DNS, DHCP, and VitalQIP services VitalQIP support for IPv6, ENUM, web-based GUI, End User-Defined Attributes

VitalSuite Technical specifications of the offer and design specifications/requirements Appropriate markets for the VitalSuite offer Offer applications and deployment options Customer requirements for the VitalSuite offer

FUNDAMENTALS

VitalQIP IP Adress Management SALES *

VitalSuite Performance Management SALES * * Check on SALES curricula for further details

9 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

Alcatel-Lucent Network Security Presales for Newcomers

HIC / NAC Solutions

AQPS HIC/NAC Solutions 20 MCQ:1 h

SECUWPS003
HIC/NAC Solutions Presales SECUWPS003 I=6h

Host Integrity check & Network Access Control Solutions Presales Host Integrity Check with Network Access Control OmniSwitch / CyberGatekeeper for Host Integrity Check with NAC CyberGatekeeper DNAC for Host Integrity Check Demonstrations CyberGatekeeper Case Studies Offer, Positioning, Licensing, and PricinBack-up (Collateral) and CyberGatekeeper Competitive Analysis FUNDAMENTALS

* Check on SALES curricula for further details

Enterprise Network Security Overview SALES *

OmniAccess 3500 Nonstop Laptop Guardian SALES *

OmniAccess 8550 Web Services Gateway SALES *

VPN Security Brick Sales & Marketing SALES *

Network Security Essentials FG00WB090

I = 12 h

10 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

Alcatel-Lucent Office Communication Solutions Presales for Newcomers

Advanced Presales

HIGHLIGHTS Advanced Technical Skills on OmniPCX Office, Extended Communication Server & Data Networks for SMB How-To-Optimize using dimensioning tools How-To-Quote with ACTIS Live Demo

OmniTouch Call Center Office PIMphony application VoIP over VPN (VPN Site to Site, VPN Client to site) Hotel/hospital Offer and quotation tools Case studies

Advanced Presales PS00TE922

C=2d

Standard Presales

Solution overview OmniPCX Office Extended Communication Server OS 6250/6400 WLAN infrastructure System architecture Voice services Mobility services Collaboration services Extended Communication Server services Offer and quotation tools Case studies

Standard Presales PS00TE921

I=3h C=3d

FUNDAMENTALS

Office Communication Solutions for SMBs SALES *

* Check on SALES curricula for further details

11 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

Alcatel-Lucent IP Telephony and Unified Communications Presales for Experienced

IP Telephony R10
OmniPCX Enterprise R10.1 New hardware & terminals Feature evolutions IP DECT solution R10 to R10.1 Evolution ENTPWPS121 For ACPS IP Telephony Expert R9 only ACPS IP Telephony Upgrade R9 to R10 I=2h ENTPPC2U1 20 MCQ:1 h

OmniPCX Enterprise R10 New hardware & terminals SIP & security evolutions

Upgrade R9 to R10 Presales ENTPWPS102

I = 1h

For AQPS IP Telephony Essential R9 only

One Shot Process

All Presales engineers already certified AQPS IP Telephony Essentials R9 will be automatically certified AQPS IP Telephony EssentialsR10

AQPS IP Telephony Upgrade R9 to R10 Free Automatic Process

Unified Communications R6
UC Upgrade R5 to R6 Newness R6 description Messaging Services Mobility Quotation UC Upgrade R5 to R6 8400PS601

For ACPS UC R5 only ACPS Upgrade Unified

I=3h

Communications R6 8400PC2U1 20 MCQ:1 h

12 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

Alcatel-Lucent OpenTouch R1 Presales for Experienced

OpenTouch R1 for experienced on IP telephony R10 only
ACPS OpenTouch R1 OPENPC2W2 35 MCQ:1 h

OpenTouch R1 for experienced on IP telephony R10 And Unified communications R6

ACPS OpenTouch R1 OPENPC2W2 35 MCQ:1 h

UC & C design OPENCPS120

C=3d

OpenTouch Mutimedia services Unified Com. & collaboration Multi server solutions Advanced Features Video solutions High availability services

AQPS OpenTouch R1 OPENPC1W1 30 MCQ:1 h

AQPS OpenTouch R1 OPENPC1W1 30 MCQ:1 h

Evolution for Solution Designers OPENCPS130 or OPENVPS130

I=1h C=1d or I=1h V=6h

OpenTouch Solutions Architecture NewTelephony Features New Unified communication & collaboration Features New Network Management services Migration rules Quotation and design tools Reference Docs Library

Evolution for Solution Designers OPENCPS130 or OPENVPS130

I=1h C=1d or I=1h V=6h

OpenTouch Solutions Architecture NewTelephony Features New Unified communication & collaboration Features New Network Management services Migration rules Quotation and design tools Reference Docs Library

FUNDAMENTALS

Alcatel-Lucent Enterprise Communications, 2011 *

Selling My IC Phone *

13 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

www.alcatel-lucent.com/enterprise
Enterprise Education and Partner Programs
Phone: +33 (0)2 98 28 53 19 Fax: +33 (0)2 98 28 50 03 Email: [email protected] Website: https://businessportal.alcatel-lucent.com
twitter.com/ALUEnterprise facebook.com/ALUEnterprise youtube.com/user/AlcatelLucentCorp

14 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Qualified Presales

PRODUCT/SOLUTION CERTIFICATION REFERENCE

Alcatel-Lucent IP Telephony
AQPS Alcatel-Lucent IP Telephony Essential R10

ENTPPC1W1EN

DELIVERY LANGUAGE

English (certif. material in English)

DETAIL

EXAM TYPE
30 MCQ

DURATION
1 Hour

METHODS
On-line exam

MAXIMUM NUMBER OF PARTICIPANTS

NA

PUBLIC
Presales Engineers, Solution Designers in charge of design and quote of Medium and Large IP telephony solutions

ASSOCIATED TRAINING TRACK

To have attended the courses: - PS00TE900 Essential Presales - ENTPWPS102 Upgrade R9 to R10 Presales

COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales

PRODUCT/SOLUTION CERTIFICATION REFERENCE

Alcatel-Lucent IP Telephony
ACPS Alcatel-Lucent IP Telephony Expert R10

ENTPPC2W1EN

DELIVERY LANGUAGE

English (certif. material in English)

DETAIL

EXAM TYPE
35 MCQ

DURATION
1 hour

METHODS
On-line exam

MAXIMUM NUMBER OF PARTICIPANTS

NA

PUBLIC
Presales Engineers, Solution Designers in charge of design and quote of Medium and Large IP telephony solutions

ASSOCIATED TRAINING TRACK

To have attended the course: - PS00TE900 Essential Presales - PS00TE901 Expert Presales - ENTPWPS102 Upgrade R9 to R10 Presales

COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

Alcatel-Lucent OmniPCX Enterprise - Release 10 Upgrade R9 to R10 presales

REFERENCE DURATION

ENTPWPS102EN

DELIVERY LANGUAGE METHODS

English (course material English)

1 hour

Virtual self-paced training on the computer. Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS

NA

PUBLIC
Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent Omnivista 4760 NMS

OBJECTIVES
At the end of the course, the participant will be able to: Understand the new OmniPCX Enterprise features Understand the new OmniVista 4760 NMS features Design and quote the presented services

PREREQUISITES
To have attended the Alcatel-Lucent Enterprise Communications, 2011 Sales course To have attended the Selling MyIC Phone & its openness capability, 2011 Sales course
COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

To have attended the Presales course on former release

PROGRAM DESCRIPTION

New OmniPCX enterprise business features My IC phone 8082 in hospitality mode New DECT 500 handset New 4059 Extended Edition attendant

VoWLAN enhancements SIP enhancements OmniVista 4760 evolution Quotation rules

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

Alcatel-Lucent IP Telephony R9
Essential Presales

REFERENCE DURATION

PS00TE900US METHODS
18 5 hours days

DELIVERY LANGUAGE

English (course material in English)

Virtual self-paced training on the computer. 18 hours before c-learning Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC

Presales Engineers, Solution Designers

OBJECTIVES
At the end of the course, the participant will be able to: Understand the Global Alcatel-Lucent Enterprise Solution. Address a RFP (Request For Proposal) based on a Standard OmniPCX Enterprise designed as a distributed Architecture with centralized Call Control, and a standard OmniVista A4760. Design the solution Use Traffic calculation tools for dimensioning Generate an offer using ACTIS Find appropriate Documentation & Tools The participant will learn how to design and quote a standard Solution from end-to-end

PREREQUISITES
Standard computers skills (Windows, Web browser, Microsoft Office) Basic Telecom skills ACSR Corporate Communication Solutions or ACSR Business Communication Solutions The participant will bring is own laptop for hands-on with ACTIS already installed

REQUIRED TECHNICAL CONFIGURATION

For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent IP Telephony R9
Essential Presales

PROGRAM DESCRIPTION
Phase 1: i-learning 18 hours

Mandatory to seat the c-learning Session. This i-learning session aims to provide a general overview on the Enterprise Solutions. The participant will also acquire enough theoretical knowledge on the OmniPCX Enterprise product to make the most of the C-Learning session. List of topics covered To describe the Alcatel-Lucent Enterprise solution To describe the distributed Architecture with centralized Call Control To describe the racks, boards and site requirements To describe ACTIS quote tool including ASITA, ACP & BQT To show the reference Docs Library To describe the dimensioning tools To describe the desktop phones To describe the mobile Phones To describe the business Telephony and Communication Services To describe the Team Work services To describe the OmniDesktop Attendants To describe the Alcatel-Lucent 4760 Start Pack To describe the Voice Mail and Fax Mail systems To describe the Mobility services To describe the Integrated Automated Attendant (IAA) To describe the remote Maintenance Access services To describe the Business integrated Communication Solution (BiCS)

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent IP Telephony R9
Essential Presales
Phase 2: c-learning 5 days

The c-learning Session aims to Address a RFP (Request For Proposal) based on a Standard OmniPCX Enterprise, a BiCS & and OmniVista 4760 suite using all Solution Designers tools available. The participant will learn how to design a distributed Architecture with centralized Call Control, and how to quote the solution using ACTIS. List of topics covered Reminder on Distributed Architecture with centralized Call Control Communication Server Media Gateway IP Domains Racks, boards and site requirements Common HW Crystal HW ACTIS general overview & install Reference Docs Library (Golden RFP, Standard Offer, Product Description, Product limits, Features List) Traffic Calculation tools Desktop phones Alcatel-Lucent 8 & 9 Series Sets Alcatel-Lucent IP Desktop SoftPhone Alcatel-Lucent Power Patch Panel Accessories Mobile Phones DECT Handsets o Alcatel-Lucent Mobile Reflex 100/200/200EX o Alcatel-Lucent 300/400 DECT Handset VoWLAN Wireless Phones o Alcatel-Lucent IP Touch 310/610 WLAN Handset o Nokia Dual Mode Accessories Business Telephony and Communication Services Set Customization (Hands-free, Headset, guide key, Ringing Tone) Basic features (internal calls, DTMF Dialing, Last Nb redial, Callback) Advanced Features (Multi-Line, Forwarding, Call By Name, Mini-Messages) User Rights (Classes of Services, Hotline set, External Call Restriction, Private Calls) General Call Routing (Call Distribution Tables, Automatic Route Selection)

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent IP Telephony R9
Essential Presales

Team Work Mutual Aid between Users (Hunting Group, Pick-up Group, Intercom) Conferences ( 3 Party Conf, Casual Conf , Meet-Me Conf, Mastered Conf) Multi-Line Appearance Business Account Code Manager/Assistant Supervision OmniDesktop Attendants Attendant Services Alcatel-Lucent 4059 SBC Alcatel-Lucent IP Attendant SoftPhone Alcatel-Lucent 4059 IP Attendant Console Alcatel-Lucent Busy Lamp Field Integrated Voice Guide Services Generic VG Customized VG Alcatel-Lucent Audio Station Internal Music-on-hold external Music-on-hold Alcatel-Lucent 4760 Start Pack Client/Server Architecture Configuration Alarms Accounting Reporting tool Voice Mail and Fax Mail Alcatel-Lucent 4645 Alcatel-Lucent 4635 Mobility and the OmniPCX Enterprise Free Desktop Environment Ubiquity Twin Sets Remote Extension Cellular Extensions OmniMobility DECT/PWT DECT Characteristics (Radio Transmission, Radio Base Station, Handset) DECT Basic Services (Handover, Roaming, Security) DECT Boards Interfaces Radio Base Stations DECT Phone Services accessories OmniMobility VoWLAN (Basic Overview) Integrated Automated Attendant (IAA)

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent IP Telephony R9
Essential Presales

Remote Maintenance Access eRMA RMA Business integrated Communication Solution (BiCS) Overview Software & Hardware Architecture Architectural Reliability Spatial Redundancy (duplication) Passive Communication Server Backup Signaling for IP Media Gateways Dual LAN Attachment Notes The participant will quote all suitable Services using ACTIS Quotation tool The participant will use available dimensioning tools and rules to design the Solution

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent IP Telephony R9
Expert Presales

REFERENCE DURATION

PS00TE901US METHODS
4 4 hours days

DELIVERY LANGUAGE

English (course material in English)

Virtual self-paced training on the computer. 4 hours before c-learning Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC

Presales Engineers, Solution Designers

OBJECTIVES
At the end of the course, the participant will be able to: Address a RFP (Request For Proposal) based on a Complex OmniPCX Enterprise Solution and an advanced OmniVista A4760. Design an Architecture with Distributed Call Control and VoIP Solution Use Traffic calculation tools for dimensioning Generate a complex offer using ACTIS Quote an OmniVista Suite using ACTIS Find appropriate SD specific Documentation & Tools The participant will learn how to design and quote a standard Solution from end-to-end. A Global Case Study using traffic calculation, recommendations and rules, dimensioning tools and all Presales documents available will be done at the end of the session.

PREREQUISITES
To have attended the Alcatel-Lucent IP Telephony Essential Presales training course (Ref: PS00TE900US) To have attended the Sales Enterprise Security Overview (Free I-learning course) 3 months minimum on-site practice after the IP Telephony Essential Solution Designer course The participant will bring is own laptop for hands-on, with the latest ACTIS version.

REQUIRED TECHNICAL CONFIGURATION

For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent IP Telephony R9
Expert Presales

PROGRAM DESCRIPTION
Phase 1: i-learning 4 hours

Mandatory to seat the c-learning Session. This I-Learning session aims to provide enough comprehensive technical knowledge on an advanced OmniPCX Enterprise Solution, Networking, VoIP and Industry Specific Solutions to make the most of the C-Learning session. Architecture with Distributed Call Control Corporate ABC Networking Infrastructure o Private Network Configurations and Scalability o Private ABC Networks using TDM Leased Lines o ABC Virtual Private Network on ISDN Networks o VoIP Networking ABC Network Features o Private Numbering Plan (Moving a User in an ABC Network) o Network-Wide Telephone Features (Conferences, DISA, Callback, Forwarding ) o User Group (Associate, Forwarding, Manager-Assistant, Supervision, Hunt Groups, Twin Set) o Mobility (DECT Roaming, Remote Forwarding, Substitution, Ubiquity) o Centralized or Distributed Attendants o Centralized, Distributed or Shared Voice Messaging Systems (A4645, A4645) o Adaptive Routing o Alternate Route Selection ARS (Force On-Net, Break Out, Multiple Carrier Selection) o Partial Rerouting for External Call forwarding o Management ( Centralized management, Voice Mail, Alarms; Audit; Broadcast) Heterogeneous Networking (QSIG, DPNSS, ISVPN, H323, SIP)

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent IP Telephony R9
Expert Presales
Phase 2: c-learning 4 days

The c-learning Session aims to address a RFP (Request For Proposal) based on a complex OmniPCX Enterprise Solution using all Solution Designers tools available. The participant will learn how to design a distributed Architecture with distributed Call Control, a VoIP Solution and an and how to quote the solution using ACTIS. List of topics covered Architecture with Distributed Call Control Corporate ABC Networking Infrastructure o Private Network Configurations and Scalability o Private ABC Networks using TDM Leased Lines o ABC Virtual Private Network on ISDN Networks o VoIP Networking ABC Network Features o Private Numbering Plan (Moving a User in an ABC Network) o Network-Wide Telephone Features (Conferences, DISA, Callback, Forwarding ) o User Group (Associate, Forwarding, Manager-Assistant, Supervision, Hunt Groups, Twin Set) o Mobility (DECT Roaming, Remote Forwarding, Substitution, Ubiquity) o Centralized or Distributed Attendants o Centralized, Distributed or Shared Voice Messaging Systems (A4645, A4645) o Adaptive Routing o Alternate Route Selection ARS (Force On-Net, Break Out, Multiple Carrier Selection) o Partial Rerouting for External Call forwarding o Management ( Centralized management, Voice Mail, Alarms; Audit; Broadcast) Heterogeneous Networking (QSIG, DPNSS, ISVPN, H323, SIP) Architecture with Distributed Call Control VERSUS Architecture with Centralized Call Control H323 Architecture Peer-to-peer networking Communication with H323 devices Direct RTP Integrated GateKeeper Session Initiation Protocol (SIP) Environment Alcatel-Lucent and SIP o Marketing SIP o SIP and OmniPCX Enterprise o Supported SIP Standards Integration of SIP End-points o Low Cost Compatible SIP End Points (Thomson ST 2030, FCI IP Ranger) o Registration o Basic SIP Call via the OXE SIP proxy (SIP to SIP, Other to SIP, SIP to Other, Fax Machines) o RTP Flow o Call made to TDM Trunks o Supplementary Services o Voice Mail Account o Authentication/Verification

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent IP Telephony R9
Expert Presales
SIP Trunking o Public SIP Trunking o Private SIP Trunking Supported Telephony features & limitations o User o SIP Public Trunk o SIP Private Trunk Additional IP Services (TFTP, DHCP, AVA, NTP, SNMP, QOS ) VoIP Network Compliance Assessment Process Security Available Security Levels(SSH, SSL, 802.1x) Phone Protection against Toll Fraud Encryption & Security Modules OmniVista 4760 Full Pack Performance & Traffic Analysis VoIP Performance Audit SIP Device Management Network Maintenance Topology Directory OmniVista 4760 MCS Edition Industry Specific Solutions Finance Healthcare Hospitality Local Authorities & Government Agencies Comprehensive Call Routing Call Restriction for Alarms & Emergencies Priority Calls Multi Level Precedence and Pre-emption Multi-Tenants Users Profiles Overview of the Out-of-the-box solutions from Professional Services Global Case Study using traffic calculation recommendations and rules, dimensioning tools and all SD documents available.

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales

PRODUCT/SOLUTION CERTIFICATION REFERENCE

Alcatel-Lucent Contact Centers

ACPS Alcatel-Lucent Contact Centers R10

OTCCPC2W2EN

DELIVERY LANGUAGE

English (certif. material in English)

DETAIL

EXAM TYPE
35 MCQ

DURATION
1 hour

METHODS
On-line exam

MAXIMUM NUMBER OF PARTICIPANTS

NA

PUBLIC
Presales Engineers, Solution Designers in charge of design and quote of Contact Centers solutions

ASSOCIATED TRAINING TRACK

To have attended the course: - OTCCPS900 Contact Center Presales

COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

Alcatel-Lucent Unified Communications R6

UC Presales

REFERENCE DURATION

8400PS600US METHODS
2 4 hours days

DELIVERY LANGUAGE

English (course material in English)

Virtual self-paced training on the computer. 2 hours before c-learning /v-learning Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC

Presales engineers

OBJECTIVES
The participant will learn how to design and quote the Unified Communications & Collaboration solution from end-to-end. At the end of the course, the participant will be able to: Address a RFP (Request For Proposal) based on Unified Communications Solution Design the solution Dimension the system Generate an offer using ACTIS Find appropriate SD specific Documentation & Tools NB: Security subjects such as VoIP encryption are detailed in the IP Telephony Expert Presales course (PS00TE901)

PREREQUISITES
To be Certified ACSR on Unified Communication Solution (Free I-learning course) To demonstrate skills on Web Technology and Email system The participant will bring is own laptop for hands-on with ACTIS already installed

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or greater, Macromedia Flash 7 and Acrobat Reader version 6 or greater. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved 2009, Alcatel-Lucent

Alcatel-Lucent Unified Communications R6

UC Presales

PROGRAM DESCRIPTION
Phase 1: i-learning 2 hours

General Overview on the Unified Communications & Collaboration Solution Demonstration on My Instant Communicator

Phase 2: c-learning

4 days

To describe the Unified Communications & Collaboration Solution To describe and understand the OmniTouch 8400 ICS R6 software architecture To describe and understand the OmniTouch 8400 ICS R6 available topologies: Mono server configuration Multi server configuration Multi PCX integration To describe the Telephony services: Web Soft Phone Alcatel-Lucent 4980 Soft phone Web Phone Set Programming To describe the Messaging services: Unified Messaging Integrated Messaging 8440 Messaging Software To describe the 8450 Fax Software solution To describe the One Number services To describe Telephony, Messaging, One Number Services accesses using: T.U.I (Telephone User Interface) E-mail client coupling (extensions) To describe the Teamwork services To describe the AMDS To describe My Instant Communicator Interface on: PC IP Touch To describe the Mobility Services: My Instant Communicator on mobiles devices

All Rights Reserved 2009, Alcatel-Lucent

Alcatel-Lucent Unified Communications R6

UC Presales

Phase 2: c-learning

Suite

To describe the integration with: Microsoft LCS (Microsoft Office Communicator) IBM Sametime To describe the Alcatel-lucent Web Services offer To outline the associated Security solution To describe and understand the different mechanisms linked to licensing Offer proposal recommendations and case studies A Life Demo will be performed

All Rights Reserved 2009, Alcatel-Lucent

Alcatel-Lucent Enterprise Certification

Alcatel-Lucent Certified Presales

PRODUCT/SOLUTION Alcatel-Lucent Unified Communications CERTIFICATION REFERENCE

ACPS Alcatel-Lucent Unified Communications R6

8400PC2W1US

DELIVERY LANGUAGE

English (certif. material in english)

DETAIL

EXAM TYPE
35 MCQ

DURATION
1 hour

METHODS
Virtual exam on the computer.

MAXIMUM NUMBER OF PARTICIPANTS PUBLIC

NA

Presales Engineers, Solution Designers in charge of design and quote of Unified Communication solutions

ASSOCIATED TRAINING TRACK

To have attended the courses: - 8400PS600 Unified Communications Presales

All Rights Reserved 2009, Alcatel-Lucent

Alcatel-Lucent Application
Contact Centers Presales

REFERENCE DURATION

OTCCPS900US METHODS
6 4 hours days

DELIVERY LANGUAGE

English (course material in English)

Virtual self-paced training on the computer. Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC

Presales engineers & Solution Designers

OBJECTIVES
At the end of the course, the participant will be able to: Address a RFP (Request For Proposal) based on Alcatel-Lucent Contact Centers: o OmniTouch Contact Center Standard o Genesys Compact Edition o CCIVR o Outbound Design the solution Use Traffic calculation tools for dimensioning Generate an offer using ACTIS Find appropriate SD specific Documentation & Tools The participant will learn how to design and quote Contact Centers Solutions from end-to-end

PREREQUISITES
To be Certified ACSR ALU Contact Center Solution (Free I-learning course available on ABPWS) The i-Learning part is mandatory to seat the Classroom Session The participant will bring is own laptop for hands-on.

REQUIRED TECHNICAL CONFIGURATION

For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent Application
Contact Centers Presales

PROGRAM DESCRIPTION
Phase 1: i-learning 6 hours mandatory to seat the C-learning Session

This I-Learning session aims to provide a general overview on the Contact Centers Solution. The participant will also acquire enough theoretical knowledge on Contact Centers to make the most of the C-Learning session. Contact Center Standard Edition Describe the OmniTouch CC Standard Edition Solution Architecture Distribution CCSupervision WallBoard

Genesys Compact Edition Describe the Genesys Compact Edition solution Architecture Visual CC Visual IVR Reporting Agent Desktop CCTeamer Email Openness Pack Wallboards

Contact Center IVR Describe the CCIVR solution Contact Center Outbound Describe the CCOutbound solution OmniGenesys Describe OmniGenesys Framework & Components

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent Application
Contact Centers Presales

PROGRAM DESCRIPTION
Phase 2: c-learning 4 days

The C_Learning Session aims to Address a RFP (Request For Proposal) based on a Contact Center Solution using all Solution Designers tools available. The participant will learn how to choose, to design these CC Architecture and how to quote the solution using ACTIS. Position the Alcatel-Lucent Contact Centers Solutions : OmniTouch CC Standard Genesys Compact Edition - OmniGenesys Suite Contact Center Standard Edition Describe the CCdistribution (CCD Objects, Call Distribution, Voice Guides, Agent Profiles, CC Direct Calls) Describe the CCsupervision Describe the CCa and CC SoftPhones Describe Advanced Call Routing ACR Design the solution using appropriate dimensioning tools and rules Quote the solution using ACTIS tool Genesys Compact Edition Describe the interaction routing and distribution (Voice and Email) Describe the Visual CC graphical interface Describe the Visual IVR tool Describe the agent desktop (GAD) and CTI integration Describe the reporting principle Describe the service continuity (CCd backup and spatial redundancy) Design the solution using appropriate dimensioning tools and rules Quote the solution using ACTIS tool Contact Center IVR Describe the CCIVR solution Quote the CCIVR Solution Outbound Solution Describe the Outbound solution Quote the Outbound Solution OmniGenesys / RSI Describe the OmniGenesys / RSI solution Describe and Quote the Wall Board Solution Describe and Quote the migration programs Notes: Case Studies and Life Demo will be used to strengthen trainees knowledge and skills

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent OpenTouchTM - Release 1 Starter

REFERENCE DURATION
1 hour 3 days

OPENCPS100EN

DELIVERY LANGUAGE METHODS

English (course material English)

Virtual self-paced training on the computer. 1 hour before c-learning* Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS

12

PUBLIC
Presales engineers

OBJECTIVES
At the end of the course, the participant will be able to: Understand globally the IP telephony and Unified Communication solutions (stand alone environment) Understand the management services for these solutions Design and quote the presented services

The + of this training: this training allows participants to quickly be able to design and quote a full VOIP and UC & C solution.

PREREQUISITES
To have attended the Alcatel-Lucent Enterprise Communications, 2011Sales course To have attended the Selling My IC Phone & its openness capability, 2011 Sales course
COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

To have attended the Drive Business Performance through conversations with Alcatel-Lucent UC solutions, 2011 Sales course To have standard computers skills (Windows, Web browser, Microsoft Office) To have basic Telecom skills

The participant will bring its own laptop for hands-on with ACTIS already installed

PROGRAM DESCRIPTION

Product positioning Architecture with centralized call control Client devices Regular business services Incoming and outgoing call services Mobility services Attendants services High availability services

My IC services Collaboration services Messaging services Fax services Management services Quotation tools Dimensioning tools Reference Docs Library

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Qualified Presales

PRODUCT/SOLUTION CERTIFICATION REFERENCE

Alcatel-Lucent OpenTouch
AQPS Alcatel-Lucent OpenTouch R1

OPENPC1W1EN

DELIVERY LANGUAGE

English (certif. material in English)

DETAIL

EXAM TYPE
30 MCQ

DURATION
1 Hour

METHODS
On-line exam

MAXIMUM NUMBER OF PARTICIPANTS

NA

PUBLIC
Presales Engineers, Solution Designers in charge of design and quote of OpenTouch solutions

ASSOCIATED TRAINING TRACK

To have attended the courses: - OPENCPS100 Starter

COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

Alcatel-Lucent OpenTouchTM - Release 1 IP/SIP design

REFERENCE DURATION

OPENCPS110EN

DELIVERY LANGUAGE METHODS

English (course material English)

Virtual self-paced training on the computer.

4 day(s)

Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS

12

PUBLIC
Presales engineers

OBJECTIVES
At the end of the course, the participant will be able to: Understand the advanced IP telephony services Understand the IP telephony Corporate solutions (Network environment) Understand the advanced network management services Design and quote the presented services

The + of this training: This course is a complement of the starter training and provides more details on IP/SIP services. Case study will help participant to design and quote a Complex IP telephony solution from end-to-end.

PREREQUISITES
To have attended the Centralize your IP communications, 2011 Sales course
COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

To have attended the Starter PreSales course To have standard computers skills (Windows, Web browser, Microsoft Office)

The participant will bring its own laptop for hands-on with ACTIS already installed

PROGRAM DESCRIPTION

Advanced services SIP services Architecture with distributed call control Distributed services IP centralization Advanced management network services

Network quality of service Security services Migration rules Quotation tools Dimensioning tools Reference Docs Library

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

Alcatel-Lucent OpenTouchTM - Release 1 UC & C design

REFERENCE DURATION

OPENCPS120EN

DELIVERY LANGUAGE METHODS

English (course material English)

Virtual self-paced training on the computer.

3 day(s)

Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS

12

PUBLIC
Presales engineers

OBJECTIVES
At the end of the course, the participant will be able to: Understand the Unified communication services Understand the Collaboration services The + of this training: This course is a complement of the starter training and provides more details on Unified Communications & Collaboration services such as Video, Messaging and Reliability services. A global case study will help participant to design and quote a Unified Communications & Collaboration solution from end-to-end. Design and quote the presented services

PREREQUISITES
To have attended the Centralize your IP communications, 2011 Sales course
COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

To have attended the Starter PreSales course To have standard computers skills (Windows, Web browser, Microsoft Office)

The participant will bring its own laptop for hands-on with ACTIS already installed

PROGRAM DESCRIPTION

Advanced services Messaging services Teamwork services Video services

Multi server solutions Reliability services Integration with non Alcatel-Lucent applications Quotation tools Dimensioning tools Reference Docs Library

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales

PRODUCT/SOLUTION CERTIFICATION REFERENCE

Alcatel-Lucent OpenTouch
ACPS Alcatel-Lucent OpenTouch R1

OPENPC2W2EN

DELIVERY LANGUAGE

English (certif. material in English)

DETAIL

EXAM TYPE
35 MCQ

DURATION
1 hour

METHODS
On-line exam

MAXIMUM NUMBER OF PARTICIPANTS

NA

PUBLIC
Presales Engineers, Solution Designers in charge of design and quote of OpenTouch solutions

ASSOCIATED TRAINING TRACK

To have attended the course: - OPENCPS100 Starter - OPENCPS110 IP/SIP Design - OPENCPS120 UC & C Design

COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

Alcatel-Lucent Data Networks Infrastructure Presales

REFERENCE DURATION PS00TE951EN DELIVERY LANGUAGE METHODS
Virtual self-paced training on the computer. X hour(s) before c-learning /v-learning*

English (course material in english)

3 days

Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS

12

PUBLIC
DATA Presales Engineers, DATA Project managers, DATA Sales & Marketing representatives

OBJECTIVES
At the end of the course, the participant will be able to: Describe Alcatel-Lucent IP Networking solutions Products Positioning within the solution Design the solution (if prerequisites are reached!) Quote the solutions

PREREQUISITES
To have attended the Network Security Essentials FG00WB090 To be ACSR Data Networks (Included in the DT00WSA002 FREE I-Learning ) To have attended Technology Overview Series (IP Overview, LAN, WAN, WLAN)

PROGRAM DESCRIPTION
COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

The Alcatel-Lucent IP Networking Offer The The Alcatel-Lucent LAN Solution Network Access Control OmniSwitch 6250 OmniSwitch 6400 OmniSwitch 6850/6855 OmniSwitch 7000 Family OmniSwitch 9000/9000E Family OmniSwitch 10k OmniSwitch 6900 Alcatel-Lucent WLAN Solution OmniAccess 4000 Family OmniAccess 6000 Family OmniAccess Access Points

The Network Management tools - OmniVista 2500 NMS - OmniVista 3600 Air Manager The Network Access Control (NAC) OmniVista Quarantine Manager InfoExpress HIC UMTS Fortinet

The 8950 AAA characteristics The quotation elements and tools Examples and case studies

The Alcatel-Lucent WAN Solution - OmniAccess Unified Services Gateway Routers (5740 / 5510)

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

Alcatel-Lucent Data Networks Infrastructure

OmniSwitch R7 Presales Update

REFERENCE DURATION

DT00CPS952EN

DELIVERY LANGUAGE METHODS

English (course material in English)

Virtual self-paced training on the computer. X hour(s) before c-learning /v-learning*

1 day

Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS

12

PUBLIC
DATA Presales Engineers, DATA Project managers, DATA Sales & Marketing representatives.

OBJECTIVES
At the end of the course, the participant will be able to:

Describe the New Alcatel-Lucent OmniSwitch generation of switches Position the New Alcatel-Lucent products within a solution by addressing new customer requirements Design and Quote an Alcatel-Lucent Enterprise IP networking offer based on new products

PREREQUISITES
To have attended the Data & Security Presales Training PS00TE951.
COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

To be ACSR Data Networks (Included in the DT00WSA002 FREE I-Learning ) would be a plus.

New Global Alcatel-Lucent Enterprise IP Networking Offer overview - Alcatel-Lucent Operating System Release 7 newest release and hardware Overview - New Hardware Architecture

Omniswitch 10K Omniswitch 6900

New -

- New features and benefits - AOS R6 and R7 releases product positioning

features description Multi-Image and Configuration support Improved ISSU Support Management interface changes Multi-Chassis Link Aggregation Quality of service enhancements Congestion Avoidance Bandwidth Management Virtual Flow Controller (VFC) - License Manager - Virtual Network Profiles - Other features enhancements

Customer solution quotation - Quotation with the new IP networking offer - IP Networking case studies elaboration

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales

PRODUCT/SOLUTION CERTIFICATION REFERENCE

Alcatel-Lucent Data Networks

ACPS Alcatel-Lucent Data Networks R7

DT00PC2W1EN EXAM TYPE

35 MCQ

DELIVERY LANGUAGE

English (certif. material in English)

DETAIL

DURATION
60 minutes

METHODS
On-line exam

MAXIMUM NUMBER OF PARTICIPANTS

NA

PUBLIC
Alcatel-Lucent Business Partners, Alcatel-Lucent Account Executives and Technical Sales Engineers.

ASSOCIATED TRAINING TRACK

To have attended the Alcatel-Lucent Data Networks Presales training course PS00TE951/PS00WB951

COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

Alcatel-Lucent Technology Training

VoIP Technologies

REFERENCE DURATION

FG00WB065US METHODS
8 hours

DELIVERY LANGUAGE

English (course material in English )

Virtual self-paced training on the computer. X hours before c-learning /v-learning Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS PUBLIC

Sales, Presales, Engineers who needs to know the basic knowledge of Voice over IP

OBJECTIVES
At the end of the course, the participant will be able to: describe the main principles of the Voice over IP as well as the used standards and protocols. The + of this training: description of the Quality of Service solutions, such as DiffServ or 802.1p makes the student understand the importance of the quality of the network for Voice applications. The H323 and SIP standards are covered.

PREREQUISITES
Basic knowledge on Voice environment (FG00TE082) Basic knowledge on local network environment and on data products TCP/IP architecture and concepts

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved 2008, Alcatel-Lucent

Alcatel-Lucent Technology Training

VoIP Technologies

PROGRAM DESCRIPTION
Describe why VoIP and who is concerned Describe the scenarios for the voice over IP Compare voice and data switching techniques Understand the quality of service on IP Know the RSVP protocol and INTSERV service Know the DIFFSERV service Describe the QoS at level 2: 802.1p/Q Understand the RTP/RTCP protocol Know the H323 model of the ITU Know the SIP protocol Know the MPLS model Describe the principle of MGCP

All Rights Reserved 2008, Alcatel-Lucent

Alcatel-Lucent Technology Training

Network Security Essentials

REFERENCE DURATION

FG00WB090US METHODS
12 hours

DELIVERY LANGUAGE

English (course material in English)

Virtual self-paced training on the computer. 12 hours before c-learning /v-learning Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC

Engineers, technicians who would like to perfect or acquire knowledge in the network security domains

OBJECTIVES
At the end of the course, the participant will be able to: Know the concepts and solutions used in the deployment of Security in an Enterprise network The + of this training: Give the participant a general culture on network security that would allow him to better comprehend deployment challenges in today and tomorrows communication solutions This training does not include demos and labs, unlike the classroom one (FG00TE081)

PREREQUISITES
It is strongly recommended to have the knowledge in data networks and TCP/IP protocols

REQUIRED TECHNICAL CONFIGURATION

For i-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved 2008, Alcatel-Lucent

Alcatel-Lucent Technology Training

Network Security Essentials

PROGRAM DESCRIPTION
To describe malicious behaviors with some attack examples To present the firewall and the offered services in a security solution To present bases of cryptography used in confidentiality and encryption To describe the principles of Digital signatures, Certificates and Public Key Infrastructure and the associated services To present the VPN solution and services provided in a security solution To describe the IPSEC characteristics and its role in VPN To present the available authentication technologies and their use in networks To present the mechanisms for securing communications between two parties: session level To describe the security impacts in the set-up of a wireless solution on a existing network To describe the associated security possibilities of the Alcatel-Lucent communication solutions APPENDIXES To describe the risk analysis and security policy concepts To describe the institutional actors of Security and legal aspects To present the IDS and the offered services in a security solution To increase the participants awareness of the security aspects of their web browser To present the Viruses, Trojans, and Worms phenomenon on the basis of examples and prevention and protection measures

All Rights Reserved 2008, Alcatel-Lucent

Technical Overview Series: LAN

ESD Essentials

REFERENCE DURATION

TBU30052W METHODS
0.40 hour

DELIVERY LANGUAGE

English (course material in English)

Virtual self-paced training on the computer.

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC

ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.

OBJECTIVES
At the end of the course, the participant will be able to: Describe where Local Area Networks came from Describe the current status of LANs Describe where LANs are heading in the enterprise

PREREQUISITES
Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved 2008, Alcatel-Lucent

Technical Overview Series: LAN

ESD Essentials

PROGRAM DESCRIPTION
In just 25 minutes, learn where LANs came from, where they are now, and where they are heading in the Enterprise.

All Rights Reserved 2008, Alcatel-Lucent

ESD Essentials
IP Overview

REFERENCE DURATION

TGK30001W

DELIVERY LANGUAGE METHODS

English (course material in English)

1.00

hours

Virtual self-paced training on the computer. X hours before c-learning /v-learning

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC

ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.

OBJECTIVES
At the end of this course the student will understand: key IP technologies the role of IP Technology in the enterprise

PREREQUISITES
Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved 2008, Alcatel-Lucent

ESD Essentials
IP Overview

PROGRAM DESCRIPTION
The first in a series of Technology Overviews. This IP webcast is presented by industry analyst and educator Steve Shepard. It provides essential background on key IP technologies and their use in today's Enterprise. This course is organized as follows: 1. 2. 3. 4. 5. 6. 7. 8. Intro to IP Early Internet History Internet Mgmt Layered Protocols IP Addressing Routing in IP TCP and UDP MPLS

All Rights Reserved 2008, Alcatel-Lucent

Technical Overview Series: WAN

ESD Essentials

REFERENCE DURATION

3EY0SA065US

DELIVERY LANGUAGE METHODS

English (course material in English)

0.25

hours

Virtual self-paced training on the computer. X hours before c-learning /v-learning

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC

ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.

OBJECTIVES
At the end of this course the student will understand: WAN technology why WAN is important to the Enterprise why WLAN is so important in the enterprise.

PREREQUISITES
Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved 2008, Alcatel-Lucent

Technical Overview Series: WAN

ESD Essentials

PROGRAM DESCRIPTION
Learn about Wireless Access Networks including what they are and what they are used for. The course also covers the fundamental infrastructure and different options for WAN transport. In just 12 minutes, find out why WAN is so important in the enterprise.

All Rights Reserved 2008, Alcatel-Lucent

Technical Overview Series: WLAN

ESD Essentials

REFERENCE DURATION

3EY0SA064US

DELIVERY LANGUAGE METHODS

English (course material in English)

0.40

hours

Virtual self-paced training on the computer. X hours before c-learning /v-learning

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC

ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.

OBJECTIVES
At the end of this course the student will understand: Wireless LAN and related technologies (802.11a,b,g,and n; HiperLAN; WiMAX, Bluetooth) Security considerations in wireless environments. Why WLAN is so important in the enterprise.

PREREQUISITES
Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved 2008, Alcatel-Lucent

Technical Overview Series: WLAN

ESD Essentials

PROGRAM DESCRIPTION
Learn about Wireless LAN and related technologies (802.11a,b,g,and n; HiperLAN; WiMAX, Bluetooth) as well as security considerations in wireless environments. In just 20 minutes, find out why WLAN is so important in the enterprise.

All Rights Reserved 2008, Alcatel-Lucent

Alcatel-Lucent Enterprise Certification

Alcatel-Lucent Qualified Presales

PRODUCT/SOLUTION Alcatel-Lucent VitalQIP IP Address Management R7 CERTIFICATION REFERENCE

AQPS Alcatel-Lucent VitalQIP IP Address Management R7

PS00TC0C13US

DELIVERY LANGUAGE

English (certif. material in English)

DETAIL

EXAM TYPE
20 MCQ

DURATION
1 hour

METHODS
On-line exam.

MAXIMUM NUMBER OF PARTICIPANTS PUBLIC

NA

Alcatel-Lucent Business Partners, Alcatel-Lucent Account Executives and Technical Sales Engineers.

ASSOCIATED TRAINING TRACK

VQ-DE-002W VitalQIP IPAM software Presales / Design & Engineering

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent VitalQIP IP Address Management R7 Design & Engineering / VitalQIP Presales

REFERENCE DURATION

VQ-DE-002W METHODS
5 hours

DELIVERY LANGUAGE

English (course material in English)

Virtual self-paced training on the computer. 5 hours before c-learning /v-learning Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC

Alcatel-Lucent Business Partners, Alcatel-Lucent Account Executives and Technical Sales Engineers

OBJECTIVES
At the end of the course, the participant will be able to: Demonstrate a basic understanding of VitalQIP deployment options with customers Effectively discuss VitalQIP deployment options with customers Prepare customers for future IPAM needs

PREREQUISITES
Basic understanding of IPAM and address management Prior knowledge of the VitalQIP portfolio, such as Alcatel-Lucent DNS and DHCP, as well as the VitalQIP Add-on modules Experience collaborating with both account representatives and customers to formulate customized solutions for complex IP network needs

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent VitalQIP IP Address Management R7 Design & Engineering / VitalQIP Presales

PROGRAM DESCRIPTION
Learn about VitalQIP deployment options and how to effectively discuss them with customers. Also learn how to prepare customers for future IPAM needs. This course consists of the following 7 lessons, followed by an end-of-course assessment. 1. VitalQIP IP Address Management and Solutions - Review IPAM issues driving converged networks' migration, examine Vital QIP offer comments, and evaluate VitalQIP management services. VitalQIP Planning and Deployment Analyze deployment options, identify platforms and databases for VitalQIP, describe the three server roles and VitalQIP services and describe deployment scenarios, new features, and licensing policies. DNS and DHCP Describe DNS basics, capabilities and security resources. Describe DHCP basics, capabilities and failover procedures. VitalQIP Add-on Modules Identify basic functional independence of VitalQIP Add-on modules, their primary functions and how they benefit customers. VitalQIP FCAPS Issues - Access authentication callouts. Describe how to configure the subnet infrastructure. Discuss static and dynamic IP objects and locate objects to be added, modified or deleted. Access reports and understand User-defined Attributes. Describe how to configure an address reclamation and advise customers on basic message processing security issues. Access Message Routing screens. Prepare for disaster recovery and know where to find help with operational problems. VitalQIP 7.2 Winning innovations Identify key VitalQIP elements that enhance benefit WSPs. Identify R7.2 impacts for VoIP and IMS. Evaluate VitalQIP innovations for IPv6 and discuss customers migration options. Find additional technical information to maximize success. VitalQIP Installation Requirements Learn how to prepare, install and configure VitalQIP 7.2.

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All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent Enterprise Certification

Alcatel-Lucent Qualified Presales

PRODUCT/SOLUTION Alcatel-Lucent VitalSuite Performance Management Software R10 CERTIFICATION REFERENCE

AQPS Alcatel-Lucent VitalSuite Performance Management Software R10

PS00TC0C17US

DELIVERY LANGUAGE

English (certif. material in English)

DETAIL

EXAM TYPE
20 MCQ

DURATION
1 hour

METHODS
On-line exam.

MAXIMUM NUMBER OF PARTICIPANTS PUBLIC

NA

Alcatel-Lucent Business Partners, Alcatel-Lucent Account Executives and Technical Sales Engineers.

ASSOCIATED TRAINING TRACK

VS-DE-002W VitalSuite Performance Management Software Presales / Design & Engineering

All Rights Reserved 2008, Alcatel-Lucent

Alcatel-Lucent VitalSuite Performance Management Software R10

Design & Engineering / Presales
DELIVERY LANGUAGE METHODS
6 hours
Virtual self-paced training on the computer. Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection

REFERENCE DURATION

VS-DE-002W

English (course material in English)

MAXIMUM NUMBER OF PARTICIPANTS PUBLIC

Alcatel-Lucent Business Partners pre-sales technical support consultants or system engineers who will provide technical support for sales calls with potential customers.

OBJECTIVES
At the end of the course, the participant will have got: Network design considerations and technical details of each product in the Performance Management offer, which consists of VitalSuite (R10.2) product (VitalSuite NET, VitalSuite APPS, and VitalSuite ART).

PREREQUISITES
To have familiarity with RFP requests To have attended the 2h FREE I-Learning course (VitalSuite Performance Management Software Sates training)

All Rights Reserved 2010, Alcatel-Lucent

Alcatel-Lucent VitalSuite Performance Management Software R10

Design & Engineering / Presales

PROGRAM DESCRIPTION
To describe the technical specifications of the offer and the design specifications/requirements for which they are suited. To describe the appropriate markets for the VitalSuite offer To describe the offer applications and deployment options To recognize and address customer requirements for the VitalSuite offer

All Rights Reserved 2010, Alcatel-Lucent

Host integrity Check & Network Access Control Solutions Presales

Alcatel-Lucent OmniSwitch & CyberGatekeeper

REFERENCE DURATION

SECUWP003US METHODS
6 hours

DELIVERY LANGUAGE

English (course material in English)

Virtual self-paced training on the computer. 6 hours Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS PUBLIC

UNLIMITED

Wired/Wireless Network and System Administrators, System Engineers, and Integrators

OBJECTIVES
At the end of the course, the participant will be able to: Explain Alcatel-Lucents Enterprise Security Blueprint Present a technical overview of Alcatel-Lucents and InfoExpresss NAC/HIC solution Position Alcatel-Lucents and InfoExpresss NAC/HIC solution in customer networks Identify key decision-makers within an organization to tell about Alcatel-Lucents and InfoExpresss NAC/HIC solution Size and price solutions employing OmniSwitch 6400 & 6850 and CyberGatekeeper Servers Discuss the benefits of Alcatel-Lucents and InfoExpresss NAC/HIC solution

This course is intended to also prepare participants for the on line SECUPC1W2 AQPS certification examination (60 minutes / 20 questions).

PREREQUISITES
Basic Enterprise Security technology and terminology Familiarity with Network Access Control (NAC) Familiarity with Host Integrity Check (HIC) Familiarity with OmniSwitch family of products Experience in planning and installing enterprise network solutions

All Rights Reserved 2009, Alcatel-Lucent University

Host integrity Check & Network Access Control Solutions Presales

Alcatel-Lucent OmniSwitch & CyberGatekeeper

PROGRAM DESCRIPTION
Modules - Enterprise Security by Alcatel-Lucent Host Integrity Check with Network Access Control OmniSwitch / CyberGatekeeper for Host Integrity Check with NAC CyberGatekeeper DNAC for Host Integrity Check Demonstrations CyberGatekeeper Case Studies Why Alcatel-Lucent and InfoExpress? Offer, Positioning, Licensing, and Pricing Back-up (Collateral) and CyberGatekeeper Competitive Analysis

All Rights Reserved 2009, Alcatel-Lucent University

Alcatel-Lucent Office Communication Solutions

Advanced Presales

REFERENCE DURATION

PS00TE922US METHODS

DELIVERY LANGUAGE

English (course material in English)

Virtual self-paced training on the computer

days

Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC

Pre-Sales Engineers Project managers Sales & Marketing representatives

OBJECTIVES
At the end of the course, the participant will be able to: Describe the Alcatel-Lucent OmniTouch Call Center Office Application Describe VoIP over VPN Describe PIMphony application The + of this training: Via a case study on Actis, the participant will design a complex OmniPCX Office solution (ACD, VoIP Over VPN)

PREREQUISITES
To have attended the Office Communication Solutions Standard Presales training course To have attended the Office Communication Solutions Sales training courses ( FREE I-Learning on the ABPWS )

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

For v-learning only

Access to the Internet with 8 KBytes/s available bandwidth per participant. Internet Explorer version 5.5 or better. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved 2008, Alcatel-Lucent

Alcatel-Lucent Office Communication Solutions

Advanced Presales

PROGRAM DESCRIPTION
Describe the Alcatel-Lucent OmniTouch Call Center Office (architecture, data collection) Describe and use the quotation tool for the Call Center Office Perform case studies: o Non dedicated agents with call distribution optimization o Dedicated agents with call distribution prioritization o Call Center distribution with screen popup o Free seating Call Center

Describe the CTI solutions Describe the multi-sites configuration Describe the Internet features (Shared internet access, Firewall, Proxy, DHCP Server, DNS server, File server, VPN, RAS, Intranet) VoIP: Networking and VPN Make a description of VPN and VoIP with OmniPCX Office Describe VPN site to site Describe VPN client to site Describe Small branch office IPsec VPN Describe the methodology, rules and recommendations for VoIP solutions engineering recommended by the technical support Describe and use the presales tools Perform case studies Make an online demo with an OmniPCX Office VoIP over VPN site to site and client to site

Describe the PIMphony application (PIMphony, PIMphony IP, PIMphony attendant, screen popup) Describe Visual Mailbox Describe the assistant and Call Log menu

All Rights Reserved 2008, Alcatel-Lucent

Alcatel-Lucent Office Communication Solutions

Standard Presales

REFERENCE DURATION

PS00TE921US METHODS
3 3 hours days

DELIVERY LANGUAGE

English (course material in English)

Virtual self-paced training on the computer. 3 hours before c-learning /v-learning Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC

Pre-Sales Engineers Project managers Sales & Marketing representatives

OBJECTIVES
At the end of the course, the participant will be able to: Describe the Alcatel-Lucent OmniPCX Office Services (Voice, Data, Internet) Describe the Alcatel-Lucent Extended Communication Server Describe the Alcatel-Lucent OmniStack 6200, OmniSwitch 6250 & 6400 Introduce the Alcatel-Lucent PIMphony application Achieve skills to analyze and design OmniPCX Office offers The + of this training: Via a case study on Actis, the participant will design a global solution (Mobility, Guest, Internet )

PREREQUISITES
To have knowledge of PCX's To have knowledge of Internet protocols, LAN technologies, security To have attended the Office Communication Solution Sales training courses (FREE I-Learning on the ABPWS )

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved 2008, Alcatel-Lucent

Alcatel-Lucent Office Communication Solutions

Standard Presales

PROGRAM DESCRIPTION
Phase 1: i-learning 3 hours

To describe the Alcatel-Lucent OmniPCX Office and Alcatel-Lucent Extended Communication Server positioning To describe the Alcatel-Lucent OmniPCX Office and Alcatel-Lucent Extended Communication Server key points To describe the Alcatel-Lucent OmniPCX Office architecture: Architecture overview Boards description Media Gateway description Multi sites solutions To describe the sets and plug-wares of the Alcatel-Lucent OmniPCX Office: Alcatel 8 and 9 series terminals Alcatel-Lucent 300/400 DECT handsets Alcatel-Lucent 310/610 WLAN handsets PIMphony To describe the administration tools for the Alcatel-Lucent OmniPCX Office: OMC product management WBM Web based management OmniVista 4760 To know the Alcatel-Lucent OmniPCX Office VoWLAN solution To know the Alcatel-Lucent OmniPCX Office SIP services To describe the Alcatel-Lucent Extended Communication Server architecture Platforms Packages To describe the Alcatel-Lucent Extended Communication Server Graphical User Interface To describe the Alcatel-Lucent OmniStack 6200 OmniSwitch 6250 & 6400 (positioning, key points, architecture, main features) To describe the ordering & licensing

All Rights Reserved 2008, Alcatel-Lucent

Alcatel-Lucent Office Communication Solutions

Standard Presales

Phase 2: c-learning

3 days

Alcatel-Lucent OmniPCX Office To remind of the Alcatel-Lucent OmniPCX Office architecture To describe the management tools and capabilities To describe the OmniPCX Office telephony features: Greetings and Music On Hold Dialing plans and the associated services: o Internal dialing plan o Public dialing plan o Private dialing plan o Services in communication Groups: o Hunting group o Pick-up group o Broadcast group o Manager / Secretary group Subscribers features: o Keys o Sets profiles o Dynamic routing o Personal speed dialing o Features rights Multiset Personal assistant Incoming calls services: o OP groups and time ranges o Call distribution o Pre-announcement o OP group forwarding Outgoing call services: o Trunk groups o Traffic sharing o Barring o Collective directory o Trunk allocation 6-party conference ARS service To describe the mobility solution DECT Twinset Cellular Extension ACE/MCE WIFI To describe the voicemail application To describe the Internal accounting (IP and V24) To describe the SIP in the OmniPCX Office: Direct RTP SIP gateway

All Rights Reserved 2008, Alcatel-Lucent

Alcatel-Lucent Office Communication Solutions

Standard Presales
To describe the multiple automated attendant Called/calling number distribution Multi Levels Multi Languages To describe the Alcatel-Lucent OmniPCX Office hotel/healthcare solution Extended Communication Server To describe the Extended Communication Server ICT services: Surf Control Secured Network Architecture VPN Configurations Mail Server Web Service Management DNS Service Management To describe the Extended Communication Server collaboration & mobility services: Mobile Desktop & Virtual Mobile Desktop applications Multimodal Communication Companion (MCC) Alcatel-Lucent connector for Outlook Information access and sharing : o e-mails (webmail and/or client interface), o Calendar (personal or shared), o contacts (personal, group, enterprise) Archiving and documents sharing To describe the Extended communication Server convergence with the OmniPCX Office: Click to call (direct, contacts) Nomadic services Supervision, call log, voice mail, forwarding To describe the Integrated XML Web Services To describe the ECS Home Workers SIP SoftPhone To describe the FAX Server Solution To describe the ECS Push Mobile Solution Infrastructure To describe the Alcatel-Lucent OmniStack 6200, OmniSwitch 6250 & 6400 To describe and use the quotation tools (Actis) To perform case studies

All Rights Reserved 2008, Alcatel-Lucent

Alcatel-Lucent Unified Communications R6

UC Upgrade R5 to R6

REFERENCE DURATION

8400PS601US METHODS
3 hours

DELIVERY LANGUAGE

English (course material in English)

Virtual self-paced training on the computer Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS PUBLIC

Presales engineers

OBJECTIVES
At the end of the course, the participant will be able to describe, design & quote the newness for Unified Communications Solution R6. Security subjects such as VoIP encryption are detailed in the Security course (refer to OmniPCX Enterprise curricula)

PREREQUISITES
To have attended the OmniTouch Unified Communications R5 Presales course

REQUIRED TECHNICAL CONFIGURATION

For v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or greater, Macromedia Flash 7 and Acrobat Reader version 6 or greater. Virtual Microsoft Java Machine (MSJVM).

All Rights Reserved 2009, Alcatel-Lucent

Alcatel-Lucent Unified Communications R6

UC Upgrade R5 to R6

PROGRAM DESCRIPTION

To describe newness on Alcatel Unified Communications & Collaboration Solution R6: My Instant Communicator enhancements Teamwork Services enhancements Deprecated features To outline the new OmniTouch 8400 ICS R6 To outline the new 8440 Messaging Software To outline the Mobility Services (My Instant Communicator on mobile devices) To quote the newness

All Rights Reserved 2009, Alcatel-Lucent

Alcatel-Lucent Enterprise Certification

Alcatel-Lucent Certified Presales

PRODUCT/SOLUTION Alcatel-Lucent Unified Communications CERTIFICATION REFERENCE

ACPS Alcatel-Lucent Unified Communications R6 Upgrade

8400PC2U1US

DELIVERY LANGUAGE

English (certif. material in english)

DETAIL

EXAM TYPE
20 MCQ

DURATION
1 hour

METHODS
Virtual exam on the computer.

MAXIMUM NUMBER OF PARTICIPANTS PUBLIC

NA

Presales Engineers, Solution Designers in charge of design and quote of Unified Communication solutions (for ACPS Alcatel-lucent Unified Communications Designer R5 certified)

ASSOCIATED TRAINING TRACK

To have attended the courses: - 8400PS601 Unified Communications Upgrade R5 to R6

All Rights Reserved 2009, Alcatel-Lucent

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales

PRODUCT/SOLUTION CERTIFICATION REFERENCE

Alcatel-Lucent IP Telephony
ACPS Alcatel-Lucent IP Telephony Expert R10 Upgrade

ENTPPC2U1EN

DELIVERY LANGUAGE

English (certif. material in English)

DETAIL

EXAM TYPE
20 MCQ

DURATION
1 Hour

METHODS
On-line exam

MAXIMUM NUMBER OF PARTICIPANTS

NA

PUBLIC
Presales Engineers, Solution Designers in charge of design and quote of Medium and Large IP telephony solutions (only for ACPS VoIP & Network Designer R9 certified)

ASSOCIATED TRAINING TRACK

To have attended the course: - ENTPWPS102 Upgrade R9 to R10 Presales

COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

Alcatel-Lucent OpenTouchTM - Release 1 Evolution for Solution Designers

REFERENCE DURATION
1 hour

OPENVPS130EN

DELIVERY LANGUAGE METHODS

English (course material English)

Virtual self-paced training on the computer. 1 hour before v-learning* Traditional classroom or practical sessions with tutorials (TAP LAB)

1 day

Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS

12

PUBLIC
Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent OmniTouch 8400 Instant Communication Suite

OBJECTIVES
At the end of the course, the participant will be able to: Understand OpenTouchTM Solutions architecture Understand the new services introduced with OpenTouchTM Solutions Understand the new services introduced with AlcatelLucent OmniVista 8770 NMS Design and quote the presented services

The + of this training: Case study will help participant to design and quote an OpenTouchTM solution from end-to-end.

PREREQUISITES
To have attended the Alcatel-Lucent Enterprise Communications, 2011 Sales course
COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

To have attended the Selling MyIC Phone & its openness capability, 2011 Sales course To have standard computers skills (Windows, Web browser, Microsoft Office)

The participant will bring its own laptop for hands-on with ACTIS already installed

PROGRAM DESCRIPTION

Solution Architecture New Client My IC Phone 8082 Multimedia services evolution Network management services evolution Topologies and migration scenario

Pricing model Quotation rules Case study Reference Docs Library

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

Alcatel-Lucent OmniPCX Enterprise - Release 10 Upgrade R9 to R10 presales

REFERENCE DURATION

ENTPWPS102EN

DELIVERY LANGUAGE METHODS

English (course material English)

1 hour

Virtual self-paced training on the computer. Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS

NA

PUBLIC
Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent Omnivista 4760 NMS

OBJECTIVES
At the end of the course, the participant will be able to: Understand the new OmniPCX Enterprise features Understand the new OmniVista 4760 NMS features Design and quote the presented services

PREREQUISITES
To have attended the Alcatel-Lucent Enterprise Communications, 2011 Sales course To have attended the Selling MyIC Phone & its openness capability, 2011 Sales course
COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

To have attended the Presales course on former release

PROGRAM DESCRIPTION

New OmniPCX enterprise business features My IC phone 8082 in hospitality mode New DECT 500 handset New 4059 Extended Edition attendant

VoWLAN enhancements SIP enhancements OmniVista 4760 evolution Quotation rules

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

Alcatel-Lucent OpenTouchTM - Release 1 Evolution for Solution Designers

REFERENCE DURATION
1 hour 1 day

OPENCPS130EN

DELIVERY LANGUAGE METHODS

English (course material English)

Virtual self-paced training on the computer. 1 hour before c-learning* Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS

12

PUBLIC
Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent OmniTouch 8400 Instant Communication Suite

OBJECTIVES
At the end of the course, the participant will be able to: Understand OpenTouchTM Solutions architecture Understand the new services introduced with OpenTouchTM Solutions Understand the new services introduced with AlcatelLucent OmniVista 8770 NMS Design and quote the presented services

The + of this training: case study will help participant to design and quote an OpenTouchTM solution from end-to-end.

PREREQUISITES
To have attended the Alcatel-Lucent Enterprise Communications, 2011Sales course
COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

To have attended the Selling MyIC Phone & its openness capability, 2011 Sales course To have standard computers skills (Windows, Web browser, Microsoft Office)

The participant will bring its own laptop for hands-on with ACTIS already installed

PROGRAM DESCRIPTION

Solution Architecture New Client My IC Phone 8082 Multimedia services evolution Network management services evolution Topologies and migration scenario

Pricing model Quotation rules Case study Reference Docs Library

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

Alcatel-Lucent OmniPCX Enterprise - Release 10 R10 to R10.1 evolution

REFERENCE DURATION
2 hours

ENTPWPS121EN

DELIVERY LANGUAGE METHODS

English (course material English)

Virtual self-paced training on the computer. Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS

NA

PUBLIC
Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent Omnivista 4760 NMS

OBJECTIVES
At the end of the course, the participant will be able to: Understand the new OmniPCX Enterprise features Design and quote the presented services

PREREQUISITES
To have attended the Alcatel-Lucent Enterprise Communications, 2011 Sales course To have attended the Selling MyIC Phone & its openness capability, 2011 Sales course To have attended the Presales course on former release
COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

PROGRAM DESCRIPTION

New OmniPCX enterprise business features New IP DECT solution New OmniTouch 8232 DECT handset Attendant evolutions

SIP enhancements Desk sharing Virtualization Quotation rules

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).