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Effective EQtraining

Only 29% of employees are actively engaged in their work, while 54% are neutral and 17% are actively undermining their company. Emotional engagement is needed to connect employees to their company and customers, as financial success now depends more on understanding people than economics or systems. Emotional intelligence fuels the most productive employees and profitable customers. Improving emotional engagement through training can increase employee engagement and company revenue.

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Andreea Calin
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116 views14 pages

Effective EQtraining

Only 29% of employees are actively engaged in their work, while 54% are neutral and 17% are actively undermining their company. Emotional engagement is needed to connect employees to their company and customers, as financial success now depends more on understanding people than economics or systems. Emotional intelligence fuels the most productive employees and profitable customers. Improving emotional engagement through training can increase employee engagement and company revenue.

Uploaded by

Andreea Calin
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Do some of your staff look like this every Monday, Tuesday, Wednesday Until they fly out of the office enthusiastically on a Friday afternoon?

The Effective Training Corporation

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Just because employees are abundant doesnt mean that they are engaged
29% are actively engaged

54% are neutral / marking time


(NAFI No Application, F#!%-all Interest)

17% are actively undermining


(Leaders of the Negaholic Movement)

Marcus Buckingham: First Break All the Rules (Except for the South Africanisms!)

The Effective Training Corporation

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Engaging
How employees connect with your company How employees connect with your customers Requires emotional engagement E-motion: Energy in Motion

The Effective Training Corporation

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Financial Success
No longer depends so much upon understanding of: Economics Organisational development Marketing Systems etc

Depends more upon an understanding of the people who produce the results

The Effective Training Corporation

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Emotional Intelligence
Emotional Maturity Getting your own Way

Emotions are mechanisms that set the brains highest goals


Steven Pinker - How the Mind Works

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Emotional Fuel
Enlightenment: Joy: Optimism: Anger: Fear: Apathy: 1000 540 310 150 100 50
Dr David Hawkins Power vs Force

Measuring Energy or Power Output

To measure your staffs energy levels look at the results they produce
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EQ An Oxymoron?
Intellect composes the Message Emotions provide Energy to Act

Emotions point us to the sector of the decision-making space where our reason can operate most efficiently.
Antonio R. Damasio The Feeling of What Happens

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Emotional Engagement
Automation led to Demand for Hyper-Human Skills Judgement Intuition Ethics Awareness Inspiration Imagination

Emotional Engagement is the fuel that drives the most productive employees and the most profitable customers.
Curt Coffman & Gabriel Gonzalez-Molina - Follow This Path
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EQ & Leadership
Who would want to be led by you anyway?

Harvard Business Review

The higher up leaders are within an organisation : the more they are likely to inflate their own EQ characteristics & the more they are heard, but the less feedback they hear. LEADERSHIP MYOPIA
Daniel Goleman The New Leaders
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EQ & Women in Business

Over the duration of a career, a woman with a starting salary of $35 000 p.a. will earn $2 million less than a man in the same position because women are reluctant to negotiate.
Linda Babcock & Sara Laschever Women Dont Ask

Effective negotiation requires far more than Skills Training


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EQ & Sales

Optimism sells:
At Metlife Insurance (US) sales people who scored high on optimism outsold those recruited on aptitude by 21% in the first year and 57% in the second year

Resisting Negativity is just one of a number of powerful EQ skills


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EQ & Customer Service

Good Customer Service is 99% attitude Is your Customer Service Training 99% about attitude?

Or are your service staff imprisoned by their own emotions?


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Benefits
For every 1% increase in the service climate 2% increase in revenue Employees ratings of service climate predicts customer satisfaction which predicts business results
Benjamin Schneider University of Maryland

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If you would like to increase the number of engaged employees in your business & make more profit
Please contact:
JOHANNESBURG Stephanie Vermeulen Tel: +27 +11 486-1211 Cell: 083-457-7435 e-mail: [email protected] CAPE TOWN: Andrew Nicol Tel: +27 +11 763-3367 Cell: 083-227-7555 e-mail: [email protected] Website: www.theeqsite.co.za
The Effective Training Corporation

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