Lists of Figures

This document contains a list of 49 figures with their corresponding titles. The figures relate to topics such as customer assessment of service quality, gender differences in banking channel usage, factors affecting choice of banks, and rankings of different banking channels.

Uploaded by

Nefin Faisol Hadi

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as DOC, PDF, TXT or read online on Scribd

0% found this document useful (0 votes)

53 views2 pages

Lists of Figures

Uploaded by

Nefin Faisol Hadi

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as DOC, PDF, TXT or read online on Scribd

You are on page 1/ 2

List of Figures

LIST OF FIGURES
Figure Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Figure 19 Figure 20 Figure 21 Figure 22 Figure 23 Figure 24 Figure 25 Figure 26 Figure 27 Figure 28 Figure 29 Figure 30 Figure 31 Figure 32 Figure 33 Title Customer Assessment of Service Quality Model of Service Quality Gaps Model of SERVQUAL SERVQUAL, Service Quality and Customer Satisfaction Gender Marital Status Race Age Group Monthly Income Education Background Using ATM Using Branch Banking Using Internet Banking Using Phone Banking Frequency of Banking Channels Usage per month The Most Important Banking Channel (Ranked 1st) Factors affecting the choice of Bank Using Islamic Banking Factors affecting the choice of Islamic Banking Preferred Bank / 1st Priority according to frequency of transactions Ranking of Banking Channels against Gender Ranking of Banking Channels against Races Ranking of Phone Banking against Races Ranking of Internet Banking against Races Ranking of Branch Banking against Age Group Ranking of Internet Banking against Age Group Ranking of ATM against Monthly Income Ranking on Internet Banking against Monthly Income Ranking of Branch Banking against Education Background Ranking of ATM against Education Background Ranking of Internet Banking against Education Background Factors affecting the choice of bank against Gender Factors affecting the choice of bank against Races Page 10 17 18 32 35 35 36 36 37 37 38 38 39 39 39 40 41 42 42 43 44 45 45 46 46 47 47 48 48 49 50 50 51

Figure 34 Figure 35 Figure 36 Figure 37 Figure 38 Figure 39 Figure 40 Figure 41 Figure 42 Figure 43 Figure 44 Figure 45 Figure 46 Figure 47 Figure 48

Factors affecting the choice of bank against Monthly Income Factors affecting the choice of bank against Education Background Gender Conventional Banks Gender Islamic Banks Race Conventional Banks Race Islamic Banks The Most Important Conventional Banking Channels The Most Important Islamic Banking Channel Factors affecting the choice of Conventional Banks Factors affecting the choice of Islamic Banks Factors affecting the choice of Conventional Banks against Gender Factors affecting the choice of Islamic Banks against Gender Factors affecting the choice of Conventional Banks against Races Factors affecting the choice of Islamic Banks against Races Factors affecting the choice of Conventional banks across Monthly Income

51 52 63 64 64 65 66 66 67 67 68 68 69 69 71

Page VII

List of Figures Figure 49 Factors affecting the choice of Islamic banks across Monthly Income 71

Page VIII