Scribd
Upload
3 views12 pages

User Manual Query Management

The document is a user manual for the Query Management system within the HRMYHR platform, detailing how employees can raise queries for themselves or others. It outlines the steps for submitting a query, including filling out necessary fields, uploading attachments, and tracking the status of queries. Additionally, it explains the process for resolving queries and notifications received by employees regarding their requests.

Uploaded by

suchitt sinha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
3 views12 pages

User Manual Query Management

The document is a user manual for the Query Management system within the HRMYHR platform, detailing how employees can raise queries for themselves or others. It outlines the steps for submitting a query, including filling out necessary fields, uploading attachments, and tracking the status of queries. Additionally, it explains the process for resolving queries and notifications received by employees regarding their requests.

Uploaded by

suchitt sinha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 12

USER MANUAL

for
QUERY MANAGEMENT
(HELP DESK)

1
Employee: Query Generation
I HR MY HR –

 Open I HRMYHR URL Link https://hr.jspl.com/Account/Login.aspx and enter your


Global ID and password. 

 The Home Page will appear as below 

 >> Select Helpdesk 

2
Employee can raise a query either for self or for another employee

1. Employee Query Request

The Employee query requests consists of the following fields to be filled by the employee

 Query Category – Query Category contains all the listed categories for queries in the
dropdown. 

3
 Sub Category –Sub Category contains all the listed sub categories with respect to the
queries in the dropdown. 

4
 The user needs to enter Question/Query and Description/Incidence in the space
provided and click on blue Submit button. If there are any Attachments, the user can
Choose File and upload the document. 

 Query Details – It displays the summary of all the queries requested by the user along
 with 
 O# No 
O Category 

O Sub Category
 o Query 
O Status 

O Created On
o Ageing 

O Assigned To
o View 

5
 This section displays total number of Query Raised, Resolved and InProgress. 

Click on Employee Query


request tab

 Select employee query request :- Update your query as per your request. 

Enter the query details and


upload an attachment, if any

 After submission of the query request a Ticket number will be generated and displayed for
your reference. 

6
After submission of request,
Employee will get this pop up with
Ticket number.

 Employee can check raised query details in a dashboard on the same page with open/
closed status under the query details column. 

Employee can view his/her request


on same page after submission.

 Query Request >> Employee’s request will be assigned to the designated SSC- SPOC >>after
 resolution and closure of the ticket by the SSC-SPOC, the employee will receive a pop up 
“Your query has been resolved” on IHRMYHR tool and a mail notification for the same. 

7
 Employee can reopen the helpdesk tab on the right side of the home screen and check the
resolution of the query by clicking on the view button in the dashboard displayed below 

8
 In case the employee is not satisfied with the resolution, he / she can reopen the query
and a new ticket number will be assigned to the reopened query 

9
2. Query Request for other employee – Employee can also raise query on behalf of other
employee. Global Employee ID of other employee is required to raise the request along with
Query Category, Sub Category, Process, Description and Attachments (if any). Kindly note
that when a request is raised by an employee ABC to another employee XYZ, employee ABC
can only view the status of the request in the dashboard on the right. The resolution of the
request however will only appear in the mailbox of the employee XYZ, on whose behalf the
request was raised

 Enter all the details of the employee in order to raise Query Request For Employee and
click on blue Submit Button. 

10
 A pop up message will display showing Request Saved Successfully. 

 The details of raised request can be viewed under Employee Raised Request Dashboard. 

11

You might also like