Unit- IV

Communication and
Leadership
Development
 ●According to Keith Davis, “Leadership is the
ability to persuade others to seek defined
objectives enthusiastically. It is the human factor
which binds a group together and motivates it
Meaning of towards goals.”
Leadership ●One of the most important soft skills is leadership
skill. The capability of leading a team confidently
to the satisfaction of stakeholders is an essential
attribute of a good leader.

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 1.It is an inter-personal process.
2. It denotes combination of a few qualities.
Characteristics 3. It is a group process.
of Leadership 4. A leader is involved in shaping and moulding
the behaviour.
5. Leadership is situation bound.

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 A leader has the
inherent power to
He has charisma & He is honest & true
influence &
vision to his words
motivate human
minds

The mediocre
leader tells; the
He believes in good leader
collaboration He must possess explains; the
Qualities of a rather than
competition
mental toughness excellent leader
demonstrates; the
great leader
Good Leader Leadership
qualities can be
inspires
developed by a
combination of
A feeling of
qualities such as
empathy for his
courage, vision,
team
integrity, quick
thinking ability,
persistence &
strong will power

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 1. Self-awareness – effects every choice and decision
you make
2. Values – Things that are important to you, meaning to
your life
Continued…… 3. Interest – What attracts you, what you enjoy doing
.: 4. Personal Traits and/or Style – how you do what you
do
5. Profession – What are your goals and career fit (10-17
years)

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 The Leader– who am I and have I?
Impact:
“The key of truly
effective leadership ❖ Knowledge ❖ A Development Plan
lies in mastering a ❖ Competencies/Skills ❖ Show Effectiveness
wide range of skills ❖ Quality -You ❖ Effective Time Management
and how to make the ❖ Motivating Others ❖ Effective Communication
most of opportunities ❖ Delegating Tasks ❖ Facilitate
to learn, lead, and ❖ Team Enhancement ❖ Conduct Effective Meetings
achieve your goals.” ❖ Exercising Authority ❖ Support to others
❖ Proactive ❖ No too much involvement
❖ Preemptive ❖ Timely correction

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 Leadership effectiveness shows you how to achieve excellence

❖ Develop Strength – Self-Confidence and Self-determination

⮚ Know your strengths and weaknesses
Leadership - ⮚ Eliminate weakness – face up to your own mistakes
⮚ Prepare to lead – Understand your team members
Effectiveness ⮚ List internal and external business process and trends
⮚ Be a Strategists - Create and summarize SWOT table
⮚ Set high goals

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 ●Leadership - Communication

Communicatio
Communicati n
on Skills for 1. Achieve Clarity
2. Learn to listen
⮚ Be clear in your own mind
Leaders: ✔ Strategize
⮚ Deliver the message succinctly
✔ Respond
⮚ Ensure the message has been
✔ Act
clearly and correctly understand

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Communication
and Social
Competence

CONTEXT, FEELINGS,
INTENTIONS, AND BEHAVIORS
Introduction

•Communication and social competence are essential life skills

•Effective communication helps build strong relationships
•Social competence includes managing emotions and understanding
others
•This presentation explores how context, feelings, intentions, and
behaviors shape our communication
Defining Social Competence

•Ability to understand and manage social interactions

•Involves empathy, self-regulation, and social awareness
•Crucial for building meaningful connections and resolving conflicts
•A mix of emotional intelligence + interpersonal skills
The Role of Context

•Context shapes how a message is sent and received

•Includes cultural, emotional, relational, and environmental factors
•Example: “I’m fine” can mean different things in different tones
•Understanding context improves clarity
Feelings in Communication

•Emotions affect how we speak and respond

•Positive feelings lead to open, honest dialogue
•Negative feelings can create conflict or silence
•Important to express feelings constructively
Recognizing Emotions in Others

•Key to emotional intelligence

•Observe facial expressions, posture, tone of voice
•Listen beyond words—notice hidden emotions
•Empathy strengthens communication and trust
Intentions in Communication

•Intentions: Purpose or motivation behind a message

•Good intentions don’t guarantee positive outcomes
•Misinterpretation happens when intentions are unclear
•Be mindful of your intentions and clarify them if needed

Example: “I was only trying to help” – tone/context matters

Behaviour and Social Interactions
•Behaviors is how intentions and feelings are expressed
•Includes body language, tone, word choice, and actions

Types of behaviors:

•Passive: Avoids conflict

•Aggressive: Dominates or disrespects
•Assertive: Respectful and confident
Interplay Among the Four Elements
•Each element influences the others
•Example:
•Stressful situation (context) → frustration (feeling) → intent to vent
→ yelling (behavior's)

INTENTION
CONTEXT FEELINGS BEHAVIOUR
S
Effective Communication Skills

•Active Listening: Pay full attention, don’t interrupt

•Clarity: Be concise and specific
•Non-verbal cues: Maintain eye contact, open posture
•Feedback: Offer and accept constructively
Building Social Competence

•Practice empathy: See from others’ perspectives

•Improve self-awareness: Know your triggers and patterns
•Adapt to different social contexts
•Ask for feedback and reflect
Importance in Daily Life

•In Educational Institutes: Improves teamwork and group projects

•In Friendships: Builds trust and closeness
•In Family: Helps resolve conflicts calmly
•In Jobs: Enhances teamwork and leadership
Social Competence in Digital
Communication

•Tone is easily misunderstood in texts/emails

•Use emojis wisely to show intent
•Be respectful and professional in online settings
•Think before you post or reply
Communication Styles

•Passive: Avoids expressing needs

•Aggressive: Demands, interrupts
•Passive-Aggressive: Indirect, sarcastic
•Assertive: Direct and respectful
•Assertiveness is ideal for healthy communication
Conclusion

•Communication and social competence are essential life skills

•Understanding context, emotions, and intentions improves behaviour
•Empathy, clarity, and awareness lead to better relationships
•Keep practicing to build these lifelong skills
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Aspect Tact Intelligence

Nature Emotional & social skills Cognitive & mental skills

Focus Managing relationships Solving problems & learning

Approach Sensitive, diplomatic Analytical, logical

–
💪

📚
 Trust Through
Communication

"Trust is the reward of genuine and empathetic

communication."
Defining Trust
What is Trust? Why It's Essential

Trust is a firm belief in reliability. It's foundational for any • 50% higher productivity
relationship. • 74% less stress

In professional settings, trust is crucial for collaboration Harvard Business Review highlights these significant
and productivity. impacts. Trust transforms workplace dynamics.
Why Trust Matters
Psychological Safety
Fosters an environment where people feel safe to take risks.

Increased Innovation
Teams with trust are more likely to experiment and innovate.

Reduced Conflict
Improves decision-making and reduces internal friction.

Higher Returns
Companies with high trust see 2.5x returns, according to
Accenture.
Barriers to Building Trust
Lack of Transparency Inconsistent Behavior
60% of employees distrust management due to opaqueness. Damages credibility by 45% when actions don't match words.

Poor Communication Cultural Differences

Leads to frequent misunderstandings and errors. Clear Can cause unintentional offense and misinterpretations.
communication is key.
The Role of Communication
Backbone of Clarity Openness Active Listening
Trust
Prevents Encourages dialogue Shows respect and
Effective misunderstandings. and valuable builds strong
communication is McKinsey research feedback, as Gallup rapport. This is vital.
the foundation of supports this. shows.
trust.
Communication Strategies
Clear Language
Use concise language, avoid jargon. This boosts understanding.

Active Listening
Paraphrase, summarize, ask questions. Show you understand.

Be Transparent
Openly share decisions and reasoning. Build confidence.

Encourage Feedback
Promptly address concerns. Foster an open environment.
Trust & Communication: A Symbiotic Relationship
Communication Builds Trust
Open and honest dialogue reinforces and
strengthens trust.
Trust Enhances Communication Cycle of Performance
When trust exists, messages are received This ongoing cycle drives team
with greater acceptance. performance and success.
Practical Steps to Build
Trust
Regular Check-ins
Hold weekly one-on-one meetings. Foster connection.

Team-building Activities
Foster camaraderie and understanding. Build bonds.

360-Degree Feedback
Gain holistic views. Address blind spots effectively.

Recognition
Acknowledge contributions. Boost morale and
engagement.
Measuring Trust and Communication
Q1 Baseline Q2 Current

We measure trust through employee surveys like Qualtrics. Communication audits assess clarity.
Performance metrics track impact directly. Our goal is to increase employee satisfaction by 15% in six
months.
Conclusion
Trust and communication are foundational for team success. They
demand consistent effort and commitment from everyone.

The building blocks are openness, honesty, and active listening.

High-trust teams are inherently more innovative, resilient, and

ultimately successful.

Invest in these principles for a thriving organizational culture.