Scribd
Upload
4 views3 pages

Python ML Project Documentation

The project focuses on predicting customer churn in a telecom company using historical data and machine learning models, specifically leveraging the Kaggle Telco Customer Churn dataset. Key methodologies include data cleaning, exploratory data analysis, and model development using Logistic Regression, Random Forest, and XGBoost, with XGBoost achieving the highest accuracy of 82%. Future work includes integrating real-time dashboards and exploring deep learning for enhanced predictions.

Uploaded by

priyashanthi2004
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
4 views3 pages

Python ML Project Documentation

The project focuses on predicting customer churn in a telecom company using historical data and machine learning models, specifically leveraging the Kaggle Telco Customer Churn dataset. Key methodologies include data cleaning, exploratory data analysis, and model development using Logistic Regression, Random Forest, and XGBoost, with XGBoost achieving the highest accuracy of 82%. Future work includes integrating real-time dashboards and exploring deep learning for enhanced predictions.

Uploaded by

priyashanthi2004
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

Machine Learning Project Documentation

Project Title
Customer Churn Prediction using Machine Learning

Table of Contents
1. Introduction

2. Problem Statement

3. Dataset Description

4. Tools and Technologies

5. Methodology

6. Model Development

7. Evaluation Metrics

8. Results

9. Conclusion

10. Future Work

11. References

Introduction
This project aims to predict customer churn in a telecom company using historical customer data

and machine learning models.

Problem Statement
Customer retention is crucial. The project predicts whether a customer is likely to leave the

company, enabling proactive engagement strategies.


Dataset Description
Source: Kaggle - Telco Customer Churn

Records: 7,043

Features: Customer demographics, service plans, billing info

Target Variable: Churn (Yes/No)

Tools and Technologies


Language: Python

Libraries: pandas, numpy, matplotlib, seaborn, scikit-learn, xgboost

IDE: Jupyter Notebook / VS Code

Methodology
1. Data Cleaning

2. Exploratory Data Analysis (EDA)

3. Feature Engineering

4. Model Selection

5. Model Training

6. Model Evaluation

7. Deployment (optional)

Model Development
Models used:

- Logistic Regression

- Random Forest

- XGBoost
Hyperparameter tuning was done using GridSearchCV.

Evaluation Metrics
- Accuracy

- Precision, Recall

- F1 Score

- ROC-AUC Curve

Results
XGBoost performed the best with:

- Accuracy: 82%

- Precision: 79%

- Recall: 76%

Conclusion
Using ML models like XGBoost helped predict customer churn with high accuracy, which can

significantly aid customer retention efforts.

Future Work
- Integrate with a real-time dashboard

- Use deep learning for improved accuracy

- Collect more customer behavior data

References
- Kaggle Telco Dataset: https://www.kaggle.com/blastchar/telco-customer-churn

- Scikit-learn Documentation

You might also like