Scribd
Upload
3 views2 pages

Module I Test

The document is a test module for students that includes fill-in-the-blank exercises and a conversation completion task focused on customer service vocabulary and communication. It requires students to use specific words in context and to confirm a meeting via email. The test assesses understanding of customer service terminology and practical communication skills.

Uploaded by

Anto Roldan Olivera
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
3 views2 pages

Module I Test

The document is a test module for students that includes fill-in-the-blank exercises and a conversation completion task focused on customer service vocabulary and communication. It requires students to use specific words in context and to confirm a meeting via email. The test assesses understanding of customer service terminology and practical communication skills.

Uploaded by

Anto Roldan Olivera
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

MODULE I TEST

STUDENT’S NAME:
COMPANY:
MARK:
COMPLETE THE FOLLOWING SENTENCES WITH WORDS FROM THE
LIST. CHANGE THE FORM OF THE WORD IF NECESSARY
Guarantee – require – assist – provide – serve – monitor – care – satisfy –
expect
1. Can you _____ that the package will arrive within 24 hours?
2. The _____ was rather slow at the new restaurant, but the food was good
when it arrived
3. As part of your fitness check, we attach this machine to your chest and it
allows us to _____ your heart
4. In a recent survey we found that callers’ levels of _____ with the call
centre were below average
5. With over 300 products in stock, we’re sure you’ll find something to meet
your _____
6. We not only want to meet the _____ of our customers, wee also want to
exceed them
7. I asked the shop _____ for help, but she was very rude to me
8. Our customer _____ policy is there to ensure your complete satisfaction
9. What kind of after-sales support does your company _____ for its
customers?
COMPLETE THIS CONVERSATION WITH THE MISSING WORDS
A: Hello, I’m interested _____ your advert for customer service staff. Can you
tell me a _____ more about the position?
B: Sure, we have parti-time and full-time vacancies and basically you answer
questions and help customers with any problems. Is that something you could
deal _____?
A: Yes, I think so. I’d also like to find out _____ the pay
B: Well, it would depend on your experience. The best idea is for you to come in
for a chat. Would it be _____ for you to do that?
A: Maybe
B: _____ about sometime this week?
A: Next week would be better
B: OK. Wednesday the second _____ me
A: Sorry, I can’t _____Wednesday, but I’m free on Thursday afternoon
B: That’s fine…
LATER THE SAME DAY, THE PERSON CALLS AGAIN
A: Hello, I called earlier about the post in customer service and we arranged an
interview for next Thursday afternoon
B: Oh yes, I remember
A: Well, I’m very sorry, but can we _____ it forward to the morning?
B: Well, I’m quite busy on Thursday morning. I’d _____ the Friday morning
A: That’s fine. 10 o’clock is _____ for me.
B: Fine. We’ll see you then…
CONFIRM A MEETING WITH A CUSTOMER BY EMAIL. WRITE EACH LINE
OF THE EMAIL USING THE WORDS BELOW
1. write – confirm – our meeting – Friday 4th

2. we – meet – 10 a.m. – my office

3. bus to our company – leave – from train station – every fifteen minutes

4. please note – our head of sales – also – join – us

5. look forward – see - you

You might also like