OB – ORGANIZATIONAL BEHAVIOR

OBJECTIVE QUESTION BANK

Unit – I: MCQ’s
1. Organisational behaviour is
a) A science b) An art c) A science as well as an art d) None of the above

2. A study of the culture and practises in different societies is called

a) Personality b) Anthropology c) Perception d) Attitudes

3. Forces affecting organisational behaviour are

a) People b) Environment c) Technology d) All of the above

4. Scope of Organizational Behaviour does not include

a. Leadership b. Perception c. Job Design d. Technology

5. In present context, challenges for Organizational Behaviour are

a) Employee expectation b) Workforce diversity c) Globalization d) All of the above

6. Meso organisation behaviour is related with

a) Individual behaviour b) Group behaviour c) Organisational behaviour d) None of these

7. Organizational behaviour focuses at 3 Levels

a. Individuals, Organisation, Society b. Society, Organisation, Nation
c. Employee, Employer, Management d. Individual, Groups, Organisation.

8. Organisational Behaviour is a field of study backed by a body associated with

growing concern for people at the workplace
a) Theory b) Research c) Application d) All of the above

9.Organisational Behaviour is the study of

A. Human B. Employer C. Human Behaviour in the organization D. Employees

10. OB Helps to understand behaviour of human in ______b_____.

a) work place and Society b) work place only c) Society only d) Department only

Unit -I Answers MCQ

1.C 2. B 3. D 4. D 5. D 6. B 7. D 8. D 9.C 10. B
Unit-I : FILL IN THE BLANKS:
1. ------------------ is the behaviour of individuals and groups in organizations.
2. The goals of the field of organizational behaviour include predicting, explaining, and
________ behaviour.

3. A manager who wants to centralize power at the top of the organization is

creating a ________.
4. ________ is defined as the attitudes and behaviours of individuals and groups in
organizations.
5. The goals of the field of organizational behaviour include predicting, explaining,
and ________ behaviour.
6. In less than a decade, the workforce will be dominated by people over the age of
________.
7. ________ is the goal of the field of organizational behaviour that involves
determining the true reason for behaviour.
8. If the absenteeism rate of the organization depends on the season, we can also
say that the absenteeism rate is ________ upon the season.
9. Employee satisfaction with bonuses, promotion policies, training programs, and
________ is on the decline.
10. ________ is a critical managerial behaviour because it allows managers to
maintain contact with a variety of individuals throughout the organization.

UNIT:I FILL IN THE BLANKS ANSWERS

1. Organizational behaviour 2. Managing 3. Bureaucracy 4. Organizational

behaviour 5. Managing 6. 40 7. Explanation 8. Contingent 9.Coworkers
10.Networking
UNIT – II : MCQ’s
1.Most subjective method for measuring personality of a child is
a) Projective Method b) Interview method c)Questionnaire method d) Sociometry method
2.Thematic Apperception Test (TAT) of measuring personality is a
a)Subjective Technique b)Objective Technique c) Projective Technique d) Experimental
technique
3.Which of the following is projective technique of personality measurement
a) Rating Scale b) Observation c) Interview d) Thematic Apperception Test
4.Who has classified introvert personality and extrovert personality
a)Freud b)Jung c)Munn d) Allport
5.Child Apperception Test (CAT) method of personality measurement was given by
a)Skinner b) Bellak c) Holland d) Murray
6.Which of the following is not an instance of pro social behavior
a)Altruism b)Sharing c)Crowding d)Co operation
7.Whether an attitude is positive or negative is shown by
a) Centrality b) Valence c) Extremeness d) Complexity
8.The process by which information is converted into category based schemes that are over
generalized and do not allow for exceptions is called
a) Stereotype formation b)Cognitive frame work c)Impression formation
d)systematic Distortion
9.Makind inferences about personal qualities of people on meeting them is called
a)Social Cognition b)Pro Social Behavior c)Impression Formation d)Social
Facilitation
10.A premature or a biased negative opinion is better known as--------
a) Anger b) Favor c) Prejudice d) Stereotype

UNIT – II: MCQ ANSWERS:

1.C 2.C 3.D 4.B 5.B 6.C 7.B 8.D 9.C 10.C
UNIT- II : FILL IN THE BLANKS:
1. The unique and relatively stable ways in which people think, feel, and behave is known
as ____________.

2.The value judgements of a person's moral and ethical behaviour are known as
____________.

3.The enduring characteristics with which each person is born are known as their
____________.

4.The level of the mind in which information is available but not currently conscious is called
the ____________.

5.The ____________ mind is the level of the mind that is aware of immediate surroundings
and perceptions.

6.The ____________ is the level of the min din which thoughts, feelings, memories, and
other information are kept that are not easily or voluntarily brought into consciousness.

7.The ____________ is the part of the personality present at birth and completely
unconscious.

8. The attitude of the author toward the reader is best described as

____________.
9.Emotional Intelligence is the ability is----------------

10.Teachers have to generally _______their students, so that they_______

well in their studies

UNIT – II: FILL IN THE BLANKS ANSWERS:

1. personality 2. Character 3. Temperament 4. Preconscious 5. Conscious
6. Unconscious 7. Identity 8. gently insistent 9. to identify, understand, and
manage emotions 10. Motivate & Perform
UNIT – III: MCQ’s
1.Communication is a Non- Stop

a) Paper b)Process c) Programme d)Plan

2.Communication is a part of
a)Soft skills b)Hard skills c)Rough skills d)short skills
3.The person who transmit the message is called
a)Receiver b)Driver c)Sender d)Cleaner
4.The person who notices and decodes and attaches some meaning to a message
a)Receiver b)Driver c)Sender d)Cleaner
5.The response to a sender’s message is called
a)Feed back b)Food Bank c)Feed forward d)feed finding
6.What Concept refers to the relationship between the sender and the receiver
a)Social b)Physical c)Cultural d)Chronological
7.Examples of Social stressors are
a) financial problems b)Divorce c) Job interviews d)All of the above
8.The following are the characteristics of positive stress
a)Improves performance b)It feels exciting c) It motivates d) All of the above
9.A person holds power and he influences others by threatening and harming and irritating
that power is called
a) Reward b)Coercive c)Normative d)Expert
10.Research and investigation can be example of sources of which power
a)Expert b)Reward c)Normative d)Democratic

UNIT – III: MCQ’s ANSWERS:

1.B 2.A 3.C 4. A 5.A 6.A 7.D 8.D 9.B 10.A
UNIT – III: Fill in the blanks:

1.Person role conflict arises when a person has to perform a task that is
against his ___.

2.Optimum level of conflict can ___ which can have a positive impact on
the organization.

3.Communication with the help of words is known as ------------------

4.Communication through spoken works is known as ------------------

5.Communication through the use of various parts of human body is known as--------

6.Stress can be viewed as a response, a stimulus or a -----------------

7.In response to stress the adrenal glands release adrenalin and -----------

8.Stress is experienced both ----------------- and psychologically

9.Reading, meditation and time management are all types of ----------------stress management
techniques
10.Conflict occurs when there is -----------------

UNIT – III: Fill in the blanks Answers:

1. Value system 2. Stimulate competition 3. Verbal communication

4. Oral Communication 5. Gestural communication 6. Transaction 7. Cortisol

8. Physiologically 9. Cognitive 10. Difference of opinion

 UNIT – IV: MCQ’s

1. Three bases of position power are

(a) reward, expertise, and coercive power

(b) legitimate, experience, and judgment power
(c) knowledge, experience, and judgment power
(d) reward, coercive, and knowledge power

2. What is the ability to control another's behavior because, through the indi-
vidual's efforts, the person accepts the desirability of an offered goal and a reason-
able way of achieving it.
(a) Rational persuasion (b) Legitimate power (c) Coercive power
(d) Charismatic power
3. A worker who behaves in a certain manner to ensure an effective boss-
subordinate relationship shows what power.

(a) expert (b) reward (c) approval (d) referent

4. One guideline for implementing a successful empowerment strategy is that

(a) delegation of authority should be left ambiguous and open to individual

interpretation
(b) planning should be separated according to the level of empowerment
(c) it can be assumed that any empowering directives from management will be
automatically followed
(d) the authority delegated to lower levels should be clear and precise

5. The major lesson of the Milgram experiments is that

(a) Americans are very independent and unwilling to obey
(b) individuals are willing to obey as long as it does not hurt another person
(c) individuals will obey an authority figure even if it does appear to hurt someone
else
(d) individuals will always obey an authority figure
6. The range of authoritative requests to which a subordinate is willing to respond
without subjecting the directives to critical evaluation or judgment is called the

(a) psychological contract

(b) zone of indifference
(c) Milgram experiments
(d) functional level of organizational politics

7. The three basic power relationships to ensure success are

(a) upward, downward, and lateral
(b) upward, downward, and oblique
(c) downward, lateral, and oblique
(d) downward, lateral, and external

8. In which dimension of power and influence would a manager find the use of both
position power and personal power most advantageous?
(a) upward
(b) lateral
(c) downward
(d) workflow

9. Reason, coalition, bargaining, and assertiveness are strategies for

(a) enhancing personal power
(b) enhancing position power
(c) exercising referent power
(d) exercising influence
10. Negotiating the interpretation of a union contract is an example of
(a) organizational politics
(b) lateral relations
(c) an approval relationship
(d) an auditing linkage

UNIT – IV: MCQ’s Answers:

1. D 2. A 3. D 4.D 5.C 6. B 7.A 8.C 9.D 10.A

UNIT – IV: Fill in the blanks:
1. People will give up resistance to change if and when they feel
empowered. This empowerment is possible through encouragement,
support, training, development, counselling and _______________

2. _____________ is not an individual factor that leads to increased

political behaviour?

3. Use of ______ means and ______ objectives make politics bad.

4. Authority is a _____ attribute whereas power is purely a ______

attribute.

5. Authority is a _______. Power on the other hand is _______ others.

6.___________power a person has on another person to dismiss, suspend,

or demote

7.Most of the organizations develop multiple suppliers rather than give

their business to only one supplier to avoid __________

8.The most popular power tactic used by managers to influence subordinates is

_____________.

9.___________ is not an individual factor related to political behaviour

10.The process by which individuals attempt to control the impressions that others
form about them is called ___________

UNIT – IV: Fill in the blanks Answers:

1. Availability of resources 2. People having a strong sense of justice 3.
Legitimate and Illegitimate 4. Positional & personal 5. Right & ability to
influence 6. Coercive 7. Dependency 8. Reason 9. Reallocation
of resources 10. Impression management
UNIT-V: MCQ’s
1.High performance work system leads to
a) Superior employee performance b) Low labor costs c) Safer workplaces d) Less
employee turnover rate
2.Use of data, facts, analytics and evaluated research for making decision is
a) Evidence based HRM b) High performance work system c) Both A & B d) None
of the above
3. Individuals join groups because they want job
a) authentication b) clarification (c) satisfaction (d) modification

4.The process of arming the employees of organization with technology

tools, to get the jobs done is called

a) Work place flexibility b) Empowerment c) Technology d) Technique

5.The quality circles is an example of ----------

a) Techno structural interventions b) quality service c)qualitative d) quality

6.In career development, discussing procedures with employees is
included in --------

a) Employer Role b) Employee duty c) Procedure d) Guidelines

7.The factor of influence bonuses are

a) Eligibility b) Fund size c) Individual performance d) all above

8.The validity test that focused on comparing test scores of already existing employees to a
measure of their job performance is -------------
a) concurrent validity b) Predictive validity c) Criterion validity d) Content validity
9.Adding incentives to the job is included in------B-----
a) Intrinsic motivation b) Extrinsic motivation c) Outsourced motivation d) in
house motivation
10.In a career development providing support in employees development plans is regarded as
a) An individual role b) A managerial role c) Employer role d) Line managers role

UNIT-V: MCQ’s Answers:

1. A 2. A 3. C 4. A 5. A 6.A 7. D 8.A 9.B 10.B

UNIT-V:FILL IN THE BLANKS:

1.Communicating leadership involves______________
2.Coaching of employees does not include_____________
3. ____________ is a plan or a sketch of the job to be done.
4.Employment tests facilities selection of _____________candidates.

5.Conference & seminars are ______________method of management development.

6) High employee _________is a state of mind where the employee has high enthusiasms to work.

7) _____________is an exclusive one to one relationship.

8) Human resource development is the integrated use of -------------

9) Training is teaching, or developing in oneself or others, any -------and knowledge or fitness that
relate to specific useful competencies. (skills, idea, utility)

10) ----------------- is the systematic evaluation of the performance of employees and to understand
the abilities of a person for further growth and development. (Performance Appraisal, Training,
Motivation)

9) -------------------is a process of systematically matching career goals and individual capabilities with
opportunities for their fulfilment.

10) ------------ is a relationship in which a more experienced or more knowledgeable person helps to
guide a less experienced or less knowledgeable person.

UNIT-V:FILL IN THE BLANKS ANSWERS:

1. Interpersonal competencies 2. Compensating employees 3. Job Design 4. Competent
5. Effective 6. Motivation 7. Mentoring 8. organization 9. Career planning
10. Training