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Module IV Test

The document consists of a test module focused on working abroad, cultural differences, and teamwork in cross-cultural settings. It includes multiple-choice questions, verb conjugation exercises, and fill-in-the-blank statements related to communication and customer service. The content emphasizes the importance of cultural awareness and effective communication in international work environments.

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Anto Roldan Olivera
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2 views2 pages

Module IV Test

The document consists of a test module focused on working abroad, cultural differences, and teamwork in cross-cultural settings. It includes multiple-choice questions, verb conjugation exercises, and fill-in-the-blank statements related to communication and customer service. The content emphasizes the importance of cultural awareness and effective communication in international work environments.

Uploaded by

Anto Roldan Olivera
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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MODULE IV TEST

Company:
Student:
CHOOSE THE CORRECT OPTION: A, B C or D
Working abroad – a cultural minefield?
Most people will tell you that they enjoyed working in another country, but you may
_______ across someone who did not have such a good time. I had a great time
working in Florence, even though I wasn´t _______ in Italian when I arrived.
Everyone was very _______ in the office and I was given language classes twice
a week, which really helped. By the end of my time there, I could speak Italian
quite well although I still missed some _______ of the language.
I believe that people who dislike the experience of working abroad are _______ off
by the cultural differences because they aren´t prepared. In some countries,
people _______ to be more served and _______ towards their colleagues and
superiors than in a country where firs names are _______ used. Sometimes you
have to persevere to understand the culture before you can _______ to the
different way in which people behave. When someone appears to be _______
towards you, it might just be because they are from a more reserved culture.
1. a see b be c come d wander
2. a fluent b clear c precise d advanced
3. a useful b hopeful c dutiful d helpful
4. a intonations b nuances c accents d tones
5. a taken b made c pushed d put
6. a tend b look c aim d intend
7. a respected b sympathetic c respectful d generous
8. a greatly b widely c reasonably d broadly
9. a be familiar b accustom c get used d change
10. a sociable b unfriendly c unhappy d unconfident

PUT THE VERBS IN BRACKETS INTO THE CORRECT PAST TENSE


Last year we _______ (start) working in cross-cultural teams. This was something
we _______ (never do) before and it was very exciting. Our team leader _______
(come) from California while the two software engineers were from Japan and
Korea. We first _______ (meet) via video link and, while we _______ (talk), we
discovered that the engineer from Japan _______ (once work) with the team
leader on a project in South America. He _______ (not/remember) this before the
meeting. There were a few language problems at first, but as the project went on
we _______ (form) a successful working relationship. For example, one day when
I _______ (have) difficulty meeting a deadline, all the team offered their support
and made suggestions based on their way of working and I _______ (manage) to
finish on time.
WRITE ONE WORD WHICH BEST FITS EACH SPACE
1. I´m not _______ on working abroad as I don´t like flying
2. My _______ would be to change the start date
3. If it were _______ to me, we would make this decision together as it affects
us all
4. We don´t _______ giving you more time to make your decision
5. I´d _______ not change my plans at this stage

READ THE EMAIL AND WRITE ONE WORD WHICH BEST FITS EACH SPACE
From: Suzi Blaas, General Manager
To: Jimi Margan, Customer Service Manager
Subject: Training courses for customer service staff
We´ve had a lot of complaints about our customer service recently so I think we
_______ do something about it as soon as possible. One _______ we could do is
look at our training programme and make sure that everyone has regular refresher
courses. I know that you say the staff are unhappy about their working condition
but have you _______ speaking to them personally= I _______ you to get their
feedback as soon as possible so that we can have a meeting to finalise the
training. We´d _______ solve this quickly or we´ll lose even more customers.

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