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Hicom 118 Operators Guide

Hicom 118 Operators Guide

Introduction ................................................................................................. 4 Handsfree Operation ................................................................................... 6 Answering an Incoming Call ........................................................................ 7 Accept Camp-on / Answer 2nd Call ............................................................. 8 Extend Call to Free Extension ..................................................................... 9 Extend Call to Busy Extension .................................................................. 10 Recalls to Switchboard .............................................................................. 11 Extension Calls Switchboard ..................................................................... 13 Switchboard Calls Extension ..................................................................... 13 Outgoing Call from Switchboard ................................................................ 14 Last Number Redial ................................................................................... 14 Call Intrusion ............................................................................................. 15 3 Way Conference ..................................................................................... 16 Call Forwarding / Divert ............................................................................. 18 Central Abbreviated Dialling ...................................................................... 19 Call Park .................................................................................................... 21 Call Back (Internal only) ............................................................................ 22 Set Electronic Lock Code .......................................................................... 23 Night Service ............................................................................................. 24 Electronic Lock .......................................................................................... 25 Set Ringer Volume / Tone .......................................................................... 26 Set Handsfree Volume ............................................................................... 27 Set Time and Date .................................................................................... 28 Programming of Keys ................................................................................ 29 optiset E memory ...................................................................................... 30 Electronic Notebook .................................................................................. 31

Introduction
Range of optiset E Instruments
A variety of optiset E screen based instruments are available for use on the Hicom 118:

optiset E standard - Loudspeaking No Key Modules No adapter plug-in positions optiset E advance - Open Listening Key Modules Two adapter plug-in positions optiset E advance plus - Loudspeaking Key Module Two adapter plug-in positions optiset E memory - Loudspeaking Key Modules Two adapter plug-in positions
The optiset E telephones are Digital Feature instruments that have 12 programmable keys. The telephones are easily recognised by three dialogue keys namely: Yes Key Forward Scroll Key Backward Scroll Key LED

The Siemens optiset E Digital Feature telephones operate via a Menucontrolled User Guidance Display System. The display will automatically offer you a choice of the available options most suited to the task you are about to carry out.

Introduction - Contd
Glossary
LED Shuttle DDS DSS - Light Emitting Diode - Alternating between calls - Direct Destination Select (External number) - Direct Station Select (Extension number with busy and ringing indication)

Handsfree Operation
Your Hicom is automatically handsfree.

WHAT YOU HAVE TO DO To change from handsfree to handset.

Call in progress Lift handset

WHAT HAPPENS

00:00:08 enquiry? >

You are now engaged on call via handset only

You are engaged on a call via handset and want to revert to handsfree.
Hold SPEAKER key down and replace handset 00:00:15 enquiry? >

You are now connected handsfree

To disconnect call
Depress RELEASE key 14:34 thu. 26 jun. 97. > Call now disconnected

Answering an Incoming Call

WHAT YOU HAVE TO DO WHAT HAPPENS
from:external > Lift handset external enquiry? >

00:00:10 (call timer) enquiry? You are now connected to the caller. To transfer the existing call:Depress relevant Ext No key and RELEASE key or replace handset from:external > >

Accept Camp-on / Answer 2nd Call

You have answered an incoming call and wish to hold the call on the switchboard in order to answer a 2nd call.

WHAT YOU HAVE TO DO

WHAT HAPPENS
from:external accept camp-on?

>

Depress

external return to held call? You are now connected to the caller.

Transfer Second Call

Depress Ext No key (e.g. 12) Replace handset Held call rings switchboard recalling:external > Lift handset You are now reconnected to the 1st caller. 12 return to held call?

Extend Call to Free Extension

WHAT YOU HAVE TO DO
Depress Ext No key (e.g. 12)

WHAT HAPPENS
12 return to held call? call transferred > Caller will hear music until call is answered.

Depress RELEASE key or replace handset

Announce Call
Depress Ext No key (e.g. 12) 12 return to held call?

Wait until extension answers, announce call, then depress RELEASE key or replace handset

call transferred >

Extend Call to Busy Extension

WHAT YOU HAVE TO DO WHAT HAPPENS
Extension key o is on Inform caller that extension is busy. Depress busy Ext No key (e.g. 12) 12 return to held call? Call is extended to extension Depress RELEASE key call transferred > Caller is now camped on to busy extension and will hear music.

10

Recalls to Switchboard
An extended call will recall to the switchboard after 30 seconds if the extension has not answered or is still busy.

WHAT YOU HAVE TO DO

WHAT HAPPENS

RECALLing FROM 12 > Lift handset external enquiry? You are now connected to the caller.

>

If recall is due to:

1. No reply from extension 2. Extension still busy Ext. o off Ext. o on

11

Recalls - Contd
WHAT YOU HAVE TO DO You now have 3 options:
1. Re-extend to same extension 2. Extend to a new extension 3. Caller will call again.

WHAT HAPPENS

1. Depress Ext No key Depress RELEASE key

Call re-extended to same extension 14:34 thu. 26 jun. 97. > Call extended to new extension 14:34 thu. 26 jun. 97. > Caller will call again 14:34 thu. 26 jun. 97. > Call now disconnected.

2. Depress new Ext No key Depress RELEASE key

3. Release call Depress RELEASE key

If no Ext No key is available you can return to extended call by depressing the PICKUP key and dialling the relevant extension number. You dont have to wait for the call to recall to you.

12

Extension Calls Switchboard

WHAT YOU HAVE TO DO WHAT HAPPENS
Ext o flashes from: 12 > Lift handset 12 enquiry?

>

You are now connected to ext 12

Switchboard Calls Extension

WHAT YOU HAVE TO DO
Depress Ext No key

WHAT HAPPENS
12 set callback? Ext. o on >

When the extension answers

12 enquiry? >

You are now connected to ext 12

13

Outgoing Call from Switchboard

WHAT YOU HAVE TO DO
Depress 0

WHAT HAPPENS
0 >

Key in required number e.g. 407-4111

0407-4111 >

Extend call to extension

Depress Ext No key (e.g. 12) 12 return to held call?

Announce call and then Depress RELEASE key or replace handset call transferred >

Last Number Redial

The system automatically stores the last external number dialled from the switchboard. (The last 3 numbers dialled will be displayed).

Redial last number

Depress REDIAL key 04074111 next? >

System will now redial the number 14

Call Intrusion
You have a call for a busy extension and wish to intrude (break-in).

WHAT YOU HAVE TO DO

Depress busy Ext No key (e.g. 12)

WHAT HAPPENS
12 return to held call? intrusion:12 return to held call? Override Tone is heard

Depress INTRUSION key

Inform extension of waiting call Depress RELEASE key 14:34 thu. 26 jun. 97. > Call is now camped onto the busy extension.

15

3 Way Conference
The system allows for a 3 way conference with 2 external or 2 internal parties and the switchboard. You are engaged on an external call and wish to include another party.

WHAT YOU HAVE TO DO

WHAT HAPPENS
external enquiry?

>

Depress

please dial return to held call? 652-2000 return to held call? 18 return to held call? ext 18 conference?

Dial 0 plus external number Wait for answer or Dial internal number (e.g. 18) Wait for answer Depress to scroll to Conference

>

Depress

conference clear conference? > Warn tone is heard and all parties are connected

Depress to clear or continue with options on page 17

16

3 Way Conference - Contd

The Operator, or Initiator, may exclude any party from the conference.

WHAT YOU HAVE TO DO Exclude 1st Party

Depress once

WHAT HAPPENS

conference release: external? > conference mute on?

Depress

>

Exclude 2nd Party

Depress twice conference release: 17? external enquiry?

>

Depress

>

Control of the conference can be handed over from the Initiator to an internal party.

Exclude Initiator
Depress three times conference withdraw? replace handset >

>

Depress

17

Call Forwarding / Divert

This feature allows for 3 types of forwarding of calls for the switchboard to be diverted to any extension of your choice.

WHAT YOU HAVE TO DO

Depress DIVERT key

WHAT HAPPENS
diversion type: 1 - all calls? SPEAKER o on SERVICE o on

>

Depress

to: >

Enter required Ext No (e.g. 18)

to: 18 save entry? saved

>

Depress

> All calls will now be forwarded to selected extension

Cancel Forwarding
to:18 > Depress DIVERT key (or #1) divert cancelled > Internal & External calls = 1 External calls only =2 Internal calls =3 All calls will now ring on the switchboard

V
18

Central Abbreviated Dialling

The system stores a maximum of 256 telephone numbers (100-355). The switchboard, or authorised extensions, may access any of these numbers.

WHAT YOU HAVE TO DO Programme

Enter code 95

WHAT HAPPENS

sys. admin user data? SPEAKER o on SERVICE o on

>

Depress

sys. admin 1=central abb dial? > 100:+=next? 100: =change entry? 100: >

Depress

>

Depress

>

Depress

Enter required External Tel. No. (preceded by 0) Depress

100: =confirm? 100:+=next?

>

>

Depress

for next entry

101:+=next?

> 19

Central Abbreviated Dialling - Contd

Use the System Abbreviated Dialling
- select the relevant access code from the Abbreviated Dialling Directory - dial the relevant code 7100 - 7355 DIALLED NUMBER - wait whilst the system dials the number The system will dial the required external number, the time taken will vary according to the type of main exchange to which your Hicom 118 is connected.

20

Call Park
This feature allows you to Park an external call on the Switchboard to be retrieved at any extension or from the Switchboard. There are 10 Park Positions. (0-9 on keypad).

WHAT YOU HAVE TO DO You have a call on the line

Depress PARK Key

WHAT HAPPENS

Park Position: >

Depress Location (e.g. 1)

Park at Position 1 >

If call is not retrieved it will automatically recall to the Switchboard after a predetermined time. recalling:external > Lift handset external enquiry?

>

You are now reconnected to the caller.

Retrieve a Parked call before recall

Depress PARK Key Park Position: > Depress Location (e.g. 1) external enquiry?

> 21

Call Back (Internal only)

This feature allows you to activate a Call Back on an extension if it is busy or if there is no reply

WHAT YOU HAVE TO DO Call Back (Busy)

Depress busy Ext. Key

WHAT HAPPENS

18 set call back? call back set

>

Depress CALL BACK Key

>

When required Ext. is free

Switchboard rings call back:23 > Lift handset 23 send message?

>

Extension you require is now ringing

Ring Back (No answer)

Same as above except Depress Idle Ext. Key Ring tone is heard

When user returns to his office and either makes a call or receives a call the feature is activated.

22

Set Electronic Lock Code

WHAT YOU HAVE TO DO
Enter code 93

WHAT HAPPENS
lock code: > SPEAKER o on SERVICE o on

Enter default code 00000

new lock code: >

Enter new code

re-enter code: >

Enter code again

lock code saved >

23

Night Service
Your night service requirements will be pre-programmed into the system.

Activate
Depress NIGHT Key night service (variant) NIGHT o on

>

Deactivate
Depress NIGHT Key night service: off > 14:34 thu. 26 jun. 97. >

24

Electronic Lock
The console can be locked to prevent the dialling of external calls.

WHAT YOU HAVE TO DO Lock the console

Depress LOCK Key

WHAT HAPPENS

code: >

Enter Lock code

telephone locked > LOCK o on

Any attempt to use the console

access denied >

Unlock the console

Depress LOCK Key code: > Enter Lock code telephone unlocked > LOCK o off

25

Set Ringer Volume / Tone

WHAT YOU HAVE TO DO Adjust Ringer Volume
Depress + or telephone settings ringer volume? > ringer volume:1 s ringer volume:3 sss Depress reached when required level is >

WHAT HAPPENS

Depress

>

Depress + to increase Ringer volume

14:34 thu. 26 jun. 97. >

Adjust Ringer Tone

Depress + or telephone settings ringer volume? > telephone settings ringer tone? > ringer tone:1 s ringer tone:3 sss Depress reached 26 when required tone level is >

Depress

to scroll to Ringer tone

Depress

>

Depress + or to adjust Ringer tone

14:34 thu. 26 jun. 97. >

Set Handsfree Volume

WHAT YOU HAVE TO DO Adjust Handsfree Volume
Depress + or telephone settings ringer volume? > telephone settings handsfree setting? > quiet room s or normal room ss or noisy room sss Depress to accept level

WHAT HAPPENS

Depress

to scroll to Handsfree setting

Depress

>

Depress + or to adjust to:-

>

>

14:34 thu. 26 jun. 97. >

A call will interrupt the setting process. The data already set will be stored.

27

Set Time and Date

WHAT YOU HAVE TO DO
Depress 95

WHAT HAPPENS
system admin: user data?

>

Depress

system admin: 1=central abb dial? > to scroll to Set Time system admin: 2=set time? >

Depress

Depress

twice

format hhmm: >

Enter Time (e.g. 0940)

format hhmm: 0940 =confirm? format ddmmyy:

>

Depress

4 times

> Enter Date format ddmmyy: 020497 =confirm? > format ddmmyy: 020497 f4=set time? > 09:40 wed. 02 apr. 97. >

Depress

Depress SERVICE key

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Programming of Keys
Spare keys on the optiset E telephone and on the add-on Key Module are available for programming of direct dialling numbers, internal or external.

Hicom Function keys These keys are programmable by yourself for any frequently required Hicom features. Programme Function keys
- dial 91 - press required key to be programmed - press to change feature? - scroll to required function - press key to confirm - press key to confirm save option

Speed Dial keys These keys are available for programming of internal numbers, Once an extension number has been programmed the LED will indicate the status of the extension i.e. busy or free. These keys can be used to pick up calls that flash on them if your phone is free. Programme Speed Dial keys (Any destination)
- dial 91 - press required key to be programmed - press to change feature? - scroll to prog. rep. key - press key to confirm - dial required external number preceded by 0 or extension number - press key to save entry - press key to confirm save option

Dial Speed Dial Numbers

- press required Speed Dial key - wait whilst system dials the number

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optiset E memory

30

Electronic Notebook
Programme External Numbers and Names
- press MENU key - press 8 key - enter required name - press 8 key - enter required number (preceded by 0 for external no.) - press 8 key - enter additional information (i.e. company name or cell number) - press 8 key (up to 5 rows can be used for other information) - press END key to exit Electronic Notebook functions

Dial External Number

- press first letter of required name - required name or all names starting with this letter are displayed - press or keys to scroll to required name - press 8 key - wait whilst the system dials the number

Edit a Number
- press first letter of required name - press EDIT key - press or keys to scroll to required section to edit - enter changes - press END key to exit Electronic Notebook functions

Programme Extension Names

- dial 95 - press key - scroll to extension name - press key - press to scroll to required extension number - scroll to change entry - press key - enter required name - press key to confirm - press for next extension number or SERVICE key to exit 31

Siemens Telecommunications (Pty) Ltd.

Private Bag X71

Halfway House 1685

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