ANUROOP T R

Kamala Bhavan,
Chanthavila,
Kattayikonam.P.O
Thiruvananthapuram-695584

Contact No: 9847154392

Email: [email protected]

ㅡ
Highly motivated and results-oriented professional with a strong
Skills background in advanced management processes and a proven ability to
build and maintain trusted client relationships through excellent
communication and interpersonal skills. Demonstrates a proactive
approach to learning, with a keen interest in expanding knowledge and
taking on new responsibilities that support organizational goals. Offers a
unique blend of experience in both medical and technical fields, with a
focus on enhancing operational efficiency and delivering exceptional
service

• Rapid Learner with Strong Adaptability

• Analytical Thinking and Problem Solving
• Excellent Communication and Presentation Skills
• Proficient in Microsoft Office Suite and Canva
• Customer Relationship Management
• Remote Healthcare Management
• Cross-Functional Knowledge in Medical and Technical Domains
• Vendor and Stakeholder Management

Experience Crimen Tech Pvt Ltd (Trydan Tech)/

Sr. Operations Coordinator
May 2024, Coimbatore (Tamil Nadu)

Responsible for overseeing and supporting day-to-day operations to

ensure smooth workflow across all departments. Act as a key liaison
between on-site teams and head office (Trivandrum), working closely with
HR, administration, accounts, and technical departments. Take on
additional responsibilities across vendor management, administration, and
technical support, especially in high-pressure or emergency scenarios.
Key Responsibilities:
• Coordinated daily operations to ensure seamless workflow across
departments and teams.
• Monitored employee performance and efficiency, providing
feedback to upper management for continuous improvement.
• Managed administrative functions including maintaining registers

[email protected] +91-9847154392
 and documentation.
• Oversaw supply chain management activities, including
procurement and inventory control.
• Conducted periodic audits of materials and initiated procurement
processes based on stock levels.
• Identified and engaged with new vendors to improve supply
reliability and cost efficiency.
• Assigned code names for newly introduced chemicals and
materials for streamlined tracking.
• Provided hands-on support to the technical team during
emergencies or staff shortages.

Neogen Home Care Health Technologies/

Business Development Head
June 2023 – May 2024, TRIVANDRUM

Led the business development function with a focus on strategic growth,

market expansion, and execution of innovative business plans. Played a
key role in evaluating market demand, launching new outlets, overseeing
marketing initiatives, and collaborating closely with internal teams and
external stakeholders to drive business success.
Key Responsibilities:
• Developed and executed strategic business plans to expand
market presence and revenue streams.
• Conducted detailed market research to assess demand and
identify opportunities for new outlet locations.
• Evaluated and monitored team performance across departments,
ensuring alignment with business objectives.
• Led daily stand-up meetings with cross-functional team leads to
maintain operational transparency and team accountability.
• Supervised and guided the digital marketing team, reviewing
content and campaign effectiveness.
• Organized and executed marketing events to boost brand visibility
and customer engagement.
• Built professional relationships with doctors and key stakeholders
to support business growth and client acquisition.
• Ensured all marketing activities, both online and offline, were
aligned with strategic goals and performed regular audits for
improvement.

[email protected] +91-9847154392
 Indian Red Cross Society Kerala State Branch /
Project Lead Coordinator
August 2022 – June 2023, TRIVANDRUM

Led the implementation of the Remote Patient Monitoring System

project, supported by the Canadian Red Cross and executed in partnership
with Electronics Corporation of India Ltd (ECIL). The initiative aimed to
enhance remote healthcare access using WHMS (Wireless Health
Monitoring System) devices and supporting software for patients across
Kerala.
Key Responsibilities:
• Developed and maintained the project implementation plan,
ensuring milestones and timelines were met.
• Designed and delivered project presentations for stakeholders,
including health associations and government partners.
• Engaged with hospitals, doctors, and healthcare organizations to
promote and demonstrate the benefits of the remote monitoring
system.
• Managed procurement processes for WHMS devices in
collaboration with ECIL and vendors.
• Collected quotations and managed logistics for setting up the
project office.
• Maintained asset tracking records to ensure transparency and
accountability of all project resources.
• Trained doctors, nurses, and healthcare workers on the usage of
WHMS devices and software.
• Monitored and recorded all project-related expenditures and
ensured proper documentation.
• Prepared and submitted monthly progress reports to internal
teams and international partners.
• Conducted project exit surveys in coordination with the Canadian
Red Cross to assess impact and gather feedback .

Neogen Home Care Health Technologies/

Operations Manager
October 2021 – August 2022, TRIVANDRUM

Key contributor to the strategic and operational growth of a leading provider

of home health services in Trivandrum, integrating telemedicine with in-
home care. Played a vital role in enhancing patient engagement, service
quality, and business development initiatives across outpatient, mental
health, and chronic care management services.
Key Responsibilities:
• Conduct regular team meetings to evaluate business
performance and maintain service quality standards.

[email protected] +91-9847154392
 • Prepare and present detailed reports for weekly internal reviews
and client-facing meetings.
• Develop project plans and presentations to support ongoing and
upcoming healthcare initiatives.
• Schedule and lead client meetings to present monthly service
performance and feedback analysis.
• Monitor and manage payments, including approval processes
and coordination with the finance team.
• Conduct call monitoring to assess and improve service delivery
quality.
• Analyse market trends and provide strategic suggestions to
expand services and improve competitiveness.
• Coordinate with medical professionals to develop and implement
new healthcare business models.
• Serve as a key point of contact for patients and clients, addressing
queries, feedback, and complaints to enhance satisfaction.
• Assist with various operational tasks and special assignments as
directed by management.

Ecorgy Solutions Pvt Ltd (Neogen Care)

US Process/ BDM / Payroll Specialist
May 2019 –September 2021, TRIVANDRUM
Began career supporting payroll functions for the U.S.-based onshore
healthcare team, with a focus on accuracy and timely processing. Promoted
as Payroll Specialist in recognition of accuracy, efficiency, and deep
understanding of payroll processes for onshore staff.
Promoted to lead the onshore business development efforts after
demonstrating exceptional performance in payroll. Collaborated with
clinical teams, HR, and operations to drive growth, enhance service quality,
and optimize patient intake processes.
Key Responsibilities:
• Assisted in compiling timesheets, verifying records, and entering
payroll data for processing.
• Supported coordination between finance, HR, and clinical teams
to resolve payroll issues efficiently.
• Processed payroll for onshore healthcare staff by verifying visit
logs and supporting documentation.
• Ensured accurate validation of submitted visit records and
compliance with internal policies.
• Created Standard Operating Procedures (SOPs) to streamline
payroll and invoicing workflows.
• Collected and processed vendor invoices in line with
procurement and finance protocols.
• Managed relationships with clinicians to increase patient
assignments and improve service delivery.
• Oversaw and analysed patient intake reports to support daily
onshore team meetings and planning.
• Led feedback monitoring from calls and messages to identify
quality improvement areas in patient care.
• Provided training and onboarding support for new team
members to ensure performance consistency.

[email protected] +91-9847154392
 • Coordinated with multiple departments to complete and verify
visit billing processes.
• Held weekly meetings with Onshore HR to discuss staff
availability and support resource planning.

SYSLINT Technologies/ Sales assistant-

August 2018 – MAY 2019,

Syslint Technologies provide web hosting support for hosting companies

and data centers around the globe. They are a 24*7 server management
company provide quality technical support for web hosting industry.
• Monitor Calls & chat bots
• Transfer complaints to technical team
• Find new client

Certifications • First Aid

Certificate from St. John Ambulance (India) & Indian Red
Cross Society
• PG Diploma in Industrial Instrumentation with TUV Rheinland
Certified Qualification

Education MARIAN ENGINEERING COLLEGE / B.Tech

JUNE 2011 - MAY 2015, TRIVANDRUM
B.Tech Applied Electronics and Instrumentation under the University of
Kerala.

Santhigiri Vidhya Bhavan Senior Secondary School / Plus Two

JUNE 2009 - MARCH 2011, TRIVANDRUM

Reference Dr Betman Bhandari, Country Representative, Canadian Red Cross

[email protected]
+91-9205247675

Siddarth Ajithkumar, Senior Manager, Neogen Home Care Health

Technologies.
+91-9633205963

Varadraj Rangaswami, HR Manger Neogen Care

[email protected]
+91-9962286870

Declaration:-I do hereby declare that all the information given above is true to the best of my
knowledge and belief.

Place: Thiruvananthapuram ANUROOP T R

[email protected] +91-9847154392