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Module 3 - Training & Development

The document outlines the importance of employee training and development, detailing the training process which includes needs analysis, identifying knowledge gaps, and planning training methods. It highlights various training methods such as technology-based learning, on-the-job training, and coaching, while emphasizing the need for modern and relevant content. Additionally, it discusses the cost-benefit analysis of training and the types of training beneficial for small business owners.

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Denisse De Vera
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5 views36 pages

Module 3 - Training & Development

The document outlines the importance of employee training and development, detailing the training process which includes needs analysis, identifying knowledge gaps, and planning training methods. It highlights various training methods such as technology-based learning, on-the-job training, and coaching, while emphasizing the need for modern and relevant content. Additionally, it discusses the cost-benefit analysis of training and the types of training beneficial for small business owners.

Uploaded by

Denisse De Vera
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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EMPLOYEE TRAINING &

DEVELOPMENT
Training
A formal and programmed
intervention by an employer
that is designed to improve
the job-related skills of an
employee.
Training
Is done in response to:
• Rapid technological advancements
• Increased competition
• Economic difficulties
• Changing customer profiles
• Career development
Training is done in response to…
• Rapid • Increased
Technological competition
Advancements
Training is done in response to…

• Economic • Changing Customer


Difficulties Profiles
Training is done in response to…
• Career Development
TRAINING PROCESS

1 2 3 4
Training Needs Analysis Process
1. Think about your business goals
2. Think about the skills that will help you reach these goals
3. Evaluate your current staff’s current skills
4. Identify knowledge gaps in your staff
5. Plan your training
Think About Your Business Goals
• Think about what your business goals are for the next year
• An example of a business goal is to raise the amount of
sales

For instance, if you want to increase sales,


you must determine what skills should sales
associates possess to drive sales.
In this step, it is vital to gather data from
various sources such as: 1.) conversations
with managers or team leads, 2.) company
documentation, and 3.) evaluations of high
performers currently performing the task
Evaluate Your Current Staff’s Current
Skills

• Look at your employees ’past trainings (whether that’s


within your business or as part of another job), as well as
hold discussions with team managers to ensure you have
a full picture of all the skills available to you.
Identify Knowledge Gaps In Your Staff
• Knowledge gaps could be skills that are missing altogether, or
they could be skills that your team currently have but they
aren’t up to the required level to ensure success with your
company goals.
Plan Your Training
• If you are bringing in some new software or a new tool to
help aid your business, then you will need to bring the
relevant staff members up to speed on how to use it.

• Only propose a training solution when you identify that a


lack of knowledge and skills is causing the performance gap.
Popular Training Methods
1. Technology-based Learning
2. Simulators
3. On-the-job Training
4. Coaching/Mentoring
5. Lectures ,Group Discussions
& Tutorials
Popular Training Methods
6. Role Playing
7. Management Games
8. Outdoor Training
9. Films & Videos
10. Case Studies
Training
• Technology-based learning include interactive multimedia
using a PC-based CD-ROM, interactive videos, and web-based
training programs.
Training
• Simulators are used to imitate real work experiences and
environments.
Training
• On-the-job Training involves learning by doing since the
trainee jumps right into work from day one.
Training
• Coaching/Mentoring gives employees the chance to receive
training one-on-one from an experienced colleague.
Training
• Lectures, Group Discussions, and Tutorials are usually done
in classroom format where a group of employees discuss
workplace issues.
Training
• Role playing allows employees to act out issues that could
occur in the workplace. Key issues touched upon are
negotiating and teamwork.
Training
• Management games include computer and board games
that simulate real-life issues which could occur in the
workplace.
Training
• Outdoor training provides a nice break from regular
classroom- or computer-based training as it builds
teamwork and camaraderie.
Training
• Films, Videos, Case Studies, and Planned Readings improve
analytical and problem-solving skills through the analysis of
common business principles presented in practical format.
Effective Training Program Management
• Hire a Program Manager, S/he must be invested in developing
employees’ skills to help them reach their potential and is committed to
learning and working to improve their skills and competencies.
Assessments of Learning Needs
• The core of any effective training program is correctly identifying who
needs to be trained, and on what skills or topics.

• Training need - gap between current performance and required


performance.
Aligning Training to Business Goals
• After identifying the needs, the program manager should build a
curriculum to address problems in the organization and support business
goals. By following this model, employees will be more likely to
understand the training and it will be supported by managers and leaders.
Setting Goals and Tracking the Right
Training Metrics

• When developing goals, make sure to provide metrics system.

• Develop a benchmarking strategy to evaluate progress.


Encouraging Employee Learning

• Having leadership
support helps drive
the importance of
a program, assist
with accountability,
and establish
appropriate
expectations.
Modern and Relevant Training Content
• The training content must be
applicable and timely to help
employees with their daily
duties, expand their mind, and
provide them with quick
takeaways that can
immediately be applied.
Creative Ideas that Draw Employees into
Learning
• Programs that have some type of creative hook are viewed as more
valuable to the organization.
Training Reinforcement to Increase
Learning Retention
• Training reinforcement is a series of small lessons or learning activities that
support a core concept or skill. By continuing to teach what was learned at a
seminar or from a video, employees will not only remember more, but they
will also be more likely to apply it to their everyday work.
Training
COST BENEFIT
• Trainer’s fee • Increase in production

• Materials for training • Reduction in errors

• Cost of accommodations, • Career development


facilities/equipment,
Transportation • Enhanced capabilities &
behavior
• Opportunity cost
Types of Training for Small Business
Owners
1. Compliance Training
• know the fundamentals of building a compliant business, such as with regards to the licenses you
need and the taxation requirements
2. Marketing Training
• provide valuable insights on how you can effectively promote your products and services
3. Customer Service Training
• learn how to handle complaints effectively and how to make your customers happy
4. Leadership Training
• can help in effectively managing employees of your small business
5. Financial Management Training
• can equip small business owners with better knowledge on how they can manage the financial
aspect of their business
6. Soft Skills Development Training
• emotional intelligence, conflict resolution, ethics, team management, and communication
Online Learning Platforms that Business
Owners Can Utilize
Training Evaluation
EMPLOYEE
TRAINING &
DEVELOPMENT

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