Narendra Singh 32/1 3rd cross Near Mata School Garvebhavi Palya Seeking Technical assignments in Project Management

/ System Administration with a growth oriented organisation. Professional Synopsis

A dynamic professional with nearly 2 years+ of rich experience in System Administration and Technical Support. Presently working with HP Global soft Pvt. Ltd, Chennai. Proficient in configuring and troubleshooting servers 2010, 2007 and Active directory An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. Professional Certifications

MCP (Messaging) 2007

(236) IT Skills

Operating Systems Mailing Tools

: :

Windows server 2008/2003 Outlook 2010/ 2007/ 2003

Messaging

Ms. Exchange 2010, 2007, 2003 & Blackberry, OCS, E. Vault (Archiving tools)

Core Competencies System Administration

Experience in planning, installation, configuration, maintenance and troubleshooting exchange user management and facilities management on multiple platforms o Have extensive experience in Systems Administration and providing end-toend business solutions based on convergence technologies.

o Rendering technical services to the clients and commissioning New severs and Anti-virus applications ensuring maximum uptime. o Configuring and maintaining mail server. Technical Support o Troubleshooting problems pertaining to Performance Tuning, Server Administration, Application Conflicts and Bugs. o Rendering technical support for hardware and software related issues. o Addressing queries regarding the Information System / Software & extending onsite support to the clients

Organisational Experience Working with HP (Hewllet Packard) from 8th April 2009 to till date at Bangalore.

 Administration and Management of 1200+ exchange 2007/2010 servers

ties.

globally including MOSS 2007, Enterprises Vault, Blackberry Server and OCS LCS. Working in a shared delivery model to manage the Messaging and Collaboration environment for multiple customers handling Incident, Problem and Change Management. Exchange Database Defragmentation and repairing inconsistency of databases. Exchange server Message Tracking, Configuring recovery storage group and recovering the mails. Backup and Restoration of Exchange databases. Hard Recovery and Hard repair. Moving of Exchange Database and log files to suitable RAID array drives to manage the space. Managing and Troubleshooting Active / Passive Exchange clusters. Troubleshooting and resolving exchange store dismount problems and queue pile up issues. Monitoring and resolving Log Generation checkpoint issues and resetting the log file sequence. Mailbox management like mailbox Moves, Granting required permissions, attribute changes, Resource calendar configuration etc. Mailbox Creation, Distribution groups creation and management. Troubleshooting Exchange Server connectivity problems. Creation of storage Groups / exchange databases and configuration. Create/Modify Mail Box Quotas. Applying policies on Mailbox stores. Troubleshooting Server unexpected reboot issues. Resolving Exchange DS access issues by co-coordinating with AD Team. Troubleshooting OWA issues and OCS. Troubleshooting of all outlook problems and assisting Desktop Team to handle such issues. MOSS site creation, managing permissions and applying the site quotas. User creation, deletion and modification in Blackberry server Restarting Blackberry and other exchange servers as part of maintenance activiWork with Vendors / Level 3 teams if required to close tickets. Identify and provide input on unique or recurring customer problems. Responsible for maintaining the agreed SLAs of clients IT infrastructure supporting 24/7 environment. Responsible for Root Cause Analysis (RCA) and Incident Reports for Sev1 and Sev2 Tickets. Raising the change requests and closing the Work orders in time Creation and Maintenance of server configuration documents. Worked in various Ticketing system Tools like OVSD, OVSC, and OVSM 7 Manage User mailbox assigned permission to user mailbox Creating and managing Exchange Recipients like Users, Groups, Mailbox & mailbox policy management

Working with ITC InfoTech India Limited from 28th August 2008 to March 2009 date at Bangalore.

Key Responsibilities & Achievements

Administration of windows 2003 exchange server management. Administration of Windows Domain controller. Message Tracking Setting Permission on user and resource mailbox Performing Database Maintenance Troubleshoot Exchange Clusters Managing Disk space on Exchange Servers Manage User mailbox assigned permission to user mailbox Troubleshooting blackberry related issue Managing and Troubleshooting Active / Passive Exchange clusters. Troubleshooting and resolving exchange store dismount problems and queue pile up issues. Monitoring and resolving Log Generation checkpoint issues and resetting the log file sequence. Mailbox management like mailbox Moves, Granting required permissions, attribute changes, Resource calendar configuration etc. Mailbox Creation, Distribution groups creation and management. Creating mail enabled user accounts and contacts.

Worked with TCS Delhi from July 2007 to 20th Aug. 2008 on Tata Chemicals Project Babrala. Key Responsibilities & Achievements

Administration of windows 2003 exchange server management. Providing help to the users regarding their MS Mail (Outlook) problems. Monitoring and maintain the Exchange and ADS Server. Planning IT related activities for smooth functioning of Infrastructure. Administration of Windows Domain controller. Taken the ADS & Exchange Backup as per the backup plan. Creating User ID, Mailbox and maintaining SMTP and mail Protocols. Maintain Hardware & troubleshoot all hardware like IBM, HP, Dell and software problems Managing and maintaining Active Directory Services. Installing, Configuring and Managing DHCP, DNS, WINS server. Managing disk space, user creation and user rights management Involved in administration of MacAfee Anti-virus and Windows 2000 and 2003 Server entailing User Account Management, File and Print Server and Antivirus System Responsible for creation and management of Replication (ADS) Monitors, Database Monitors, performance tuning, capacity planning, Event Monitors, Server Documents and overall Server Administration.

June 2005 to June 2007 Worked with Wipro InfoTech Delhi as system Engineer on ONGC (Oil and Natural Gas Corporation) Rajasthan Project Jodhpur Key Responsibilities & Achievements Exposure in installation & configuration creation of, and configuring Servers & Network. Installing, Configuring and Managing TCP/IP, DHCP, DNS, WINS server. Maintain Active Directory related activity. Maintain Hardware & troubleshoot all hardware like IBM, HP, Dell and software problems. Installing, Configuring and Managing Trend Micro Antivirus Server. Manages the Windows 2003 file system. Example Defrag, CHKDSK etc. Manages System Users, accounts, profiles, Group policies and passwords.