Enrolling Your Phone or Tablet in Duo
While Away from Campus
Duo prompts you to enroll the first time you log into a protected VPN or web application
(online Outlook) when using a browser or client application that shows the interactive Duo
web-based prompt. Alternatively, you might receive an email from your organization's Duo
administrator with an enrollment link.
Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or
later. For the widest compatibility with Duo's authentication methods, we recommend recent
versions of Chrome and Firefox.
Step 1: Getting Started
Log into a UTSW application that prompts for Duo registration. Example shown below is
the web-based Outlook application (mail.swmed.edu).
Step 2: Welcome Screen
Click Start Setup to begin enrolling your device.
Step 3: Choose Your Authentication Device Type
Select the type of device you'd like to enroll and click Continue. We recommend using a
smartphone for the best experience, but you can also enroll a landline telephone, or
iOS/Android tablets.
Step Four: Type Your Phone Number
Select your country from the drop-down list and type your phone number. Use the number
of your smartphone, landline, or cell phone that you'll have with you when you're logging in
to a Duo-protected service. You can enter an extension if you chose "Landline" in the
previous step.
Double-check that you entered it correctly, check the box, and click Continue.
If you're enrolling a tablet you aren't prompted to enter a phone number.
Step Five: Choose Platform
Choose your device's operating system and click Continue.
Step Six: Install Duo Mobile
Follow the platform-specific instructions on the screen to install Duo Mobile. After installing
our app return to the enrollment window and click I have Duo Mobile installed.
Step Seven: Activate Duo Mobile
Activating the app links it to your account so you can use it for authentication.
On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode
with the app's built-in barcode scanner. Follow the platform specific instructions for your
device:
The "Continue" button is clickable after you scan the barcode successfully.
Can't scan the barcode? Click Or, have an activation link emailed to you instead. and
follow the instructions.
Step Eight: Configure Device Options (optional)
You can use Device Options to give your phone a more descriptive name, or you can
click Add another device to start the enrollment process again and add a second phone or
another authenticator.
If this is the device you'll use most often with Duo then you may want to enable automatic
push requests by changing the When I log in: option and changing the setting from "Ask
me to choose an authentication method" to "Automatically send this device a Duo Push" or
"Automatically call this device" and click Save. With one of the automatic options enabled
Duo automatically sends an authentication request via push notification to the Duo Mobile
app on your smartphone or a phone call to your device (depending on your selection).
Click Continue to login to proceed to the Duo Prompt.
Congratulations!
Your device is ready to approve Duo push authentication requests. Click Send me a
Push to give it a try. All you need to do is tap Approve on the Duo login request received at
your phone.
For additional resources and instructions visit https://guide.duo.com or contact the Service
Desk at 214-648-7600.
