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Service Now

ServiceNow is an American software company founded in 2003 that provides a cloud computing platform for IT service management, HR management, and finance operations. It allows employees to work flexibly and offers features like client-side and server-side scripting, UI policies, and business rules to enhance user interaction and data processing. The platform includes various views and tools for managing records, filtering data, and executing actions efficiently.

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4 views5 pages

Service Now

ServiceNow is an American software company founded in 2003 that provides a cloud computing platform for IT service management, HR management, and finance operations. It allows employees to work flexibly and offers features like client-side and server-side scripting, UI policies, and business rules to enhance user interaction and data processing. The platform includes various views and tools for managing records, filtering data, and executing actions efficiently.

Uploaded by

2200032251cse
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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->service Now is an American software company located in santa clara , califorina.

->founded in 2003 by fred luddy

->it is SAAS

Defination->Cloud computing platform allows employes allows to work the way they
want to, not how software dicates they have to.

->previous name Glidesoft and 2006 named as ServiveNow

uses

->IT Service Management — Manage incidents, problems and changes. It has


manyadvanced features, analytics and insights that impacts the speed and delivery
of IT.

->HR management - Leave management, timesheet management, employee document


management, new onboarding management, performance management,
etc.

->Finance operation management - ServiceNow manages all the activities related to


finance close and automates the financial processes.

Record

-A row in a spreadsheet
-Each record has a unique key (sys_id)

Record
A record is a single row of data in a table.
It stores information about one item, like a user, incident, or task.

Example: A single incident with ID "INC0010001" is one record.

🔹 List View
List view shows multiple records from a table in a list format (like a
spreadsheet).
You can filter, sort, and search records easily here.

Example: A list of all incidents in the "Incident" table.

🔹 Form View
Form view shows the details of one record at a time.
You can view or edit all the fields of that record.

Example: When you open "INC0010001", you see its full details in a form.

🔹 Filter and Search


Filter: Shows only records that match specific conditions.

Search: Finds records by keywords (like using a search bar).

Example: Filter all incidents with priority = 1.


🔹 Wildcard Search Condition
Special symbols used to match patterns in searches:

* → matches zero or more characters

% → often used to match any value

!= → not equal

NULL / NOT NULL → empty or non-empty fields

Example: Short Description contains *error*

🔹 Condition Builder
A tool to create filters using fields, operators, and values.

It helps you build queries without coding.

🔹 Breadcrumbs
A visual summary of filter conditions at the top of list view.

You can click on them to edit or remove parts of the filter.

🔹 Context Menu
A context menu is a right-click menu (or small menu icon) that gives quick actions
related to a list, record, or field.

It helps you do tasks like edit, delete, export, personalize, etc.

🔹 Types of Context Menus in ServiceNow


List Context Menu

Found on the top-left corner of a list.

Actions for the whole list (e.g., Export, Import, Group by).

List Column Context Menu

Right-click on a column header.

Actions for that column (e.g., Sort, Group, Configure).

List Row Context Menu

Right-click on a specific row (record).

Actions for that record (e.g., Edit, Delete, View).

Form Context Menu

Found on a form’s header or fields.

Actions for the form or field (e.g., Save, Configure, View History).
client side && Server side

🔹 Client-side
Runs on the user's browser.

Used to control what the user sees and interacts with.

Faster (no need to contact the server for small tasks).

Examples:

Client Scripts

UI Policies

Form field validations

Auto-fill fields

🔹 Server-side
Runs on the ServiceNow server.

Used to handle data processing, database access, and business logic.

More secure and powerful.

Examples:

Business Rules

Script Includes

Scheduled Jobs

GlideRecord queries

🔁 Summary:
Feature Client-side Server-side
Runs on Browser (User side) Server (ServiceNow side)
Speed Fast (no server call) Slower (needs server call)
Examples UI Policy, Client Script Business Rule, GlideRecord

🔹 ServiceNow UI Policies – Simple Definition


A UI Policy in ServiceNow is used to dynamically change the behavior of form fields
on the client side (in the user's browser) without writing code.

✅ What Can a UI Policy Do?


It can:

Show / Hide fields


Make fields Read-only / Editable

Make fields Mandatory / Optional

📌 Example:
If the Priority is "High", then make the "Urgency" field mandatory and visible.

🧠 Where It Runs:
Client-side (in real-time as the user interacts with the form)

🔹 UI Action – Simple Definition (ServiceNow)


A UI Action is a button, link, or context menu item in ServiceNow that lets users
perform actions like submitting a form, updating a record, or running a script.

✅ What Can UI Actions Do?


Add custom buttons (e.g., "Approve", "Reject")

Add menu items or form links

Run client-side or server-side scripts

📌 Example:
Add a "Close Incident" button on the Incident form that sets the state to "Closed".

🔹 Business Rule – Simple Definition (ServiceNow)


A Business Rule is a server-side script in ServiceNow that runs automatically when
records are inserted, updated, deleted, or queried in a table.

✅ What Does a Business Rule Do?


Enforces data consistency

Executes logic or calculations

Triggers actions like sending emails, updating fields, or calling scripts

📌 Example:
When an Incident is created, set Priority to High if Urgency is "High" and Impact
is "High".

🧠 Where It Runs:
Server-side only (not in the user's browser)

⚙️ Types (Based on When It Runs):


Before – Runs before a record is saved

After – Runs after a record is saved

Async – Runs after, but in the background

Display – Runs before the form is loaded, sends data to client-side

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