I.

INTRODUCTION
Strategic Priority: Operating Faster & More Efficiently → Big question for
enterprise for the Process of Operating → But Generative AI (GenAI) is helping unlock
new answers because GenAI has enabled enterprises to significantly enhance speed and
productivity across a range of business tasks.
- helpful assistants
- skilled collaborator
II. AI agents: What makes them different—and why they matter
- LLM-powered chatbots (Early GenAI)
+limited ability to understand multi step prompts
+conform to the “input-output” paradigm of traditional applications and can get
confused when presented with a request that must be deconstructed into multiple
smaller tasks.
+struggle to reason over sequences,
→ Early GenAI use cases have mostly been limited to standalone applications such
as generating personalized ads based on a customer’s search history, reviewing contracts
and
legal documents to identify potential regulatory concerns, or predicting molecular
behavior and drug interactions in pharmaceutical research.
- AI agent
+Overcoming GenAI Limitations
●AI agents address key limitations of LLMs and SLMs:
■ Go beyond short-term responses with long-term memory.
■ Retain and learn from interactions across digital channels
(emails, chats, calls).
+Intelligent, Task-Specific Execution
●Integrate with domain- and task-specific tools.
●Capable of handling complex tasks through:
■ Advanced reasoning
■ Workflow planning
■ End-to-end execution
+Scalable Business Process Automation
●Enable full automation of complex business processes.
●Drive enterprise productivity and enhance program delivery.
●Make previously "too complex for GenAI" use cases feasible—securely and
efficiently.
 → AI agents are reasoning engines that can understand context, plan workflows,
connect to external tools and data, and execute actions to achieve a defined goal.
→ AI agents don’t just interact. They more effectively reason and act on behalf of
the user.
III. A new paradigm for human-machine collaboration
AI agents address key limitations of typical language models.

IV. Multiagent AI systems:Amplifying the potential of AI agents

Definition: Multiagent AI systems use multiple AI agents, each with a specific role, to
collaboratively complete complex tasks → understand requests, plan workflows, coordinate
role-specific agents, streamline actions, collaborate with humans and validate outputs.
- Multiagent AI systems typically involve standard-task agents working with
specialized-skill and -tool agents to achieve a goal specified by a user.
- Language model is a core at every AI Agents → enables semantic understanding of
language and context.
- Same or different language models allow some agents to share knowledge while
others validate outputs across the system → improving quality and consistency in
the process.
- Shared short- and long-term memory among agents reduces the need for repeated
human input during planning, validation, and iteration.
 - The system decomposes complex workflows into smaller tasks, assigning them to the
most suitable agents.
- Orchestration of agent and human collaboration boosts efficiency and quality.
- This agency-based model produces more reliable, faster, and higher-quality outcomes
than single-agent systems.
- Multiagent AI doesn't just act on user input—it can orchestrate entire workflows in
minutes.
Key benefit
- Capability
- Productivity
- Self-learning
- Adaptability
- Accuracy
- Intelligence
- Transparency
V. Comparison for the transformation of information
 Step Traditional Research Process AI-Enhanced Research Process

1 Analyst defines topic and scope. Analyst works with Interface Agent to define
topic, scope, sources, and audience.

2 Analyst collects and organizes Planning Agent breaks goals into subprocesses
data. and assigns specialized agents to tasks.

3 Analyst outlines themes and report Specialized Agents execute tasks (e.g., data
structure for stakeholder review. sourcing, summarization, modeling, writing).

4 Stakeholders provide feedback on Analyst reviews and adjusts AI-generated

outline. output; system iterates as needed.

5 Analyst drafts report, iterates with Specialized Agents format, structure, and
stakeholder. enhance reports with visuals and quality
 checks.

6 Analyst or designer creates visuals Multimodal and file management agents ensure
and designs layout. consistent processing, formatting, and storage.

7 Proofer and risk team review and Quality assurance agent checks for accuracy,
suggest changes. compliance, and formatting.

8 Final report is delivered. Final report is delivered.

VI. Achieving impact through targeted use cases

- Use case: Individualize financial advisory and wealth management - Financial
services
Agents analyze financial data, market trends, and even life events to create and continuously
update personalized investment strategies.
- Use case: Dynamic pricing and personalize promotions - Consumer
AI agents adjust pricing based on real-time data (inventory, competitor pricing, customer
behavior) and tailor promotions to individual preferences — driving higher profits and
satisfaction.
- Use case: Talent acquisition and recruitment - HR
From resume screening to GenAI-powered interviews, AI agents help HR teams find better
candidates faster, with less bias and more scalability.
- Use case: Personalize customer support - Customer and beneficiary service
AI agents deliver consistent and contextual support, resolving complex inquiries while
freeing human agents for more nuanced work.

VII. Enabling new ways of working and new horizons of innovation

- Strategic Implications
Align with Business Goals: AI agents should be integrated into the organization's long-term
strategy, identifying areas where they can add the most value.
Drive Innovation: By leveraging AI agents, companies can explore new business models
and opportunities that were previously unattainable.
- Risk Implications
Establish Governance Frameworks: Implement clear policies to manage risks associated with
AI, including data privacy, bias, and compliance.

Monitor AI Behavior: Continuously oversee AI agents to ensure they operate within ethical
and legal boundaries.
- Talent Implications
 Develop New Skill Sets: Employees will need to acquire skills to work alongside AI agents,
such as data analysis and AI oversight.
Redefine Roles: As AI takes over routine tasks, human roles will shift towards more strategic
and creative functions.
- Business Process Implications
Incremental Implementation: Integrate AI agents into existing workflows gradually to enhance
efficiency without disrupting operations.
Human-AI Collaboration: Maintain human oversight to ensure AI decisions align with
organizational values and objectives.
- Technology and data implications
Invest in Scalable Systems: Build robust IT infrastructure capable of supporting AI operations,
including cloud computing and data storage solutions.
Ensure Data Quality: Provide AI agents with access to accurate and real-time data to
optimize their performance.
VIII. The road ahead
The development of AI agents is accelerating.
- Improvements in reasoning and orchestration are happening fast.
- Major tech players and investors are fueling rapid innovation.
- Organizations are already testing and adopting agent-based systems.
IX. Charting a course into the next era of organizational transformation
1. Prioritize use cases
Focus on areas with clear business impact — where AI can automate, accelerate, or
enhance decisions.
2. Build a strategic roadmap
Align AI initiatives with your business goals, and set clear metrics for success.
3. Invest in infrastructure and people
Ensure you have the right platforms, data, and talent to support AI agent adoption.
4. Establish governance and manage risk
Put strong guardrails in place for ethics, security, and compliance.
5. Encourage experimentation
Foster a culture where teams can test, learn, and innovate continuously.