1.Introducing the product and inviting for a presentation. Thank you for your time last week.

As I mentioned below, I am especially eager to introduce you to a new product that will make your company more profitable and attract new customers .. If you have ever been hungry but have not wanted to take the time to fix something, or if you have every been discouraged by the clean-up that follows, you wont want to miss this new product. I am demonstrating our revolutionary system at the home of Jane Doe Saturday morning, June 5, at 10:00 a.m., and hope you can join us. If this time is inconvenient, please call me at the Springfield store or at home and we will work out another schedule. I hope to see you soon in the near future. 2. Requesting for an appointment for sales presentation Summary: When you want to inform your clients about the release of new products, offers etc from your company then presentation/offer letters are important. Your clients should get impress through the presentation mention all the details of your product and give some idea about the offers you can provide them. The following letter is an example for such a letter. It mentions a new offer implemented by a company. From: (KK Appliances) (Kochi) (Kerala) To: (General Manager) (MPP Software) (Trivandrum) (20 May 2010.) Dear Sir/Madam, I would like to introduce our company KK Appliances to you which has been in the business regarding sales of Electronics equipments for the past 5 years. It is our pleasure to provide high quality products at very competent prices. We are best manufacturers of appliances throughout the place. We would like to offer to your company the latest laptop at the cost of Rs.28000, which consists of all the new features. You would agree this is one of the best deals while considering all the features of the offered laptop available in the market.We are looking forward to your positive reply. Thanking You,

Sincerely, (Jithin K) (KK Appliances) 3. . Follow-up and thank you post-meeting Date Name Title Organization Address City, State, Zip Code Dear Name: It was a pleasure finally meeting you, after our numerous emails and phone conversations, regarding the Production Editor-Proofreader position. I truly enjoyed our conversation; hearing about Management Group, in general; learning more about the needs of the Sales Intelligence department, and being able to share some of the reasons why I am the most ideal candidate for the job. I appreciated the tour of your facilities. They are quite impressive, and it would be a true joy to work in such beautiful surroundings. Thank you also for introducing me to several Sales Intelligence team members. They were all so kind and accommodating. Please let them know I appreciate how comfortable they made me feel. I agree it was a shame that Bob Brown, the actual person I'd be working for, was not in. I hope he is feeling better and have no problem coming back to meet with him, when it's convenient. After talking with you, meeting the team and getting a better understanding of what is involved in the position, I am even more confident there can be no better a match. Don Doe showed me several recent projects and Betty Boop explained the process and gave me a look at the computer applications typically used. I am very familiar with the entire set-up, and have done work almost identical to the ones shown. Currently, my schedule is flexible and knowing your urgency to fill the position, I would like to meet Mr. Brown at his earliest convenience. Please drop me an email or a quick call with date and time, and I'll be sure to arrange my schedule around it. Thank you again for your time; I look forward to hearing from you soon.

4. Order confirmation and terms of the order acceptance

Sellers Confirmation of Receipt & Acceptance of Order

All prices herein are exclusive of sales, use, and other excise taxes. All such taxes, and any other taxes measured, in whole or part, by gross receipts applicable to this transaction are to be borne by the purchaser. All export, import and other duties, tariffs and customs shall be paid by the purchaser. If exemption is claimed by ______________________

Date: __________, 20__, No._____

We hereby confirm your order for the following goods:

Item: ___________________________ Terms of Shipment: ______________ Delivery Date: __________________ the purchaser from any of the foregoing, the purchaser shall furnish satisfactory proof of such tax exemption. ___________________________________ SELLER Date: ___________________

5. Request for outstanding payment and next level for legal action Your Name Your Organization Organizations Address DD-MM-YYYY Name of Addressee Addressees Designation Address of Addressee Reference: [Here you will mention the subject of payment reminder letter in brief and concise manner for example, Late Payment Reminder: Invoice # 125987]. Dear Ms. /Mr. (addressee)/ To whomsoever it may concern Review of our records show that your past payment is due. This letter is a reminder that you have an outstanding payment of [write amount of payment due such as USD 3000], on the [write invoice number such as invoice # 125897] which was sent to you on the [write date here such as 14th of December, 2010]. We are yet to receive this payment from you. We have enclosed another copy of the invoice with this letter for your reference. I request you to please submit full payment for the overdue amount of USD 3000 by the 31st of June. Please submit this payment promptly. In case the payment is not made on due date, the company will be enforced to take legal action against you to recover the amount due by you. Our acceptable payment methods are Visa, MasterCard, money order or check. In order to facilitate proper processing you should include your account number. If you have already sent your amount due to our processing center, then please ignore this notice otherwise please submit it by mail immediately. We believe that legal action would be absolutely unnecessary and therefore, request you to make the payment as soon as possible. Thank you for your cooperation. We hope that your association with us continues in the future. Yours sincerely (Signature)

6.Complaint Acknowledgement [Enter Name]

[Enter House Number] [Enter Street Name]

[Enter Town/City] [Enter County] [Enter Post Code]

[Enter Date] Dear [Enter Name] [Enter reference number if applicable] Thank you for your [letter/email] received in our office on [date]. I am most sorry to learn that you have been dissatisfied with the service we have provided and can confirm that we will be conducting a thorough investigation into your concerns. Once we have completed this, we will write to you again. Please find enclosed a copy of our internal Complaints Procedure for your information. Please take time to read this as it explains how we will deal with your complaint and when we will contact you again.

In the mean time, if you have any queries, please do not hesitate to contact me. Yours sincerely, [Enter Name of person handling the complaint] [Enter Job title of person handling the complaint] [Enter medium by which they can contact you e.g. direct dial] Enc: [Name of Company] Complaints Procedure leaflet

7.Action take on complaint letter From: (Sender's address) To: (Recipient's address) Dear Mr. XXXX I am writing this letter to issue a complaint regarding a recent purchase of a product. On (Insert the date when you purchased the product and the year), I purchased the (product's name along with the serial number) and the product model with model number (number of the model) from one of your outlets of (price of the product). The product has not been working and (mention the reasons of complain) I have found that the (the product defects for example grinder blades). Moreover, when the product runs or works (write something what exactly happens with it for instance, such as "whenever I use the mixer runs the machine becomes very hot in few seconds". One of the, (if any of the attachments were missing or broken, mention clearly about this on the letter). I complaint four times at the customer service center but no action has been taken up till date. I called the customer service and did not get any solution of my problem. Although I have shopped many times from your outlet, but have never come across with any such kind of problem. I request you to kindly look on the matter and resolve the problem as soon as possible. I have enclosed with these letters a copy of the bill and my complaint no. is (insert the number). Thank you, Sincerely, (Your name) Encl: 1: copy of the bill Encl: 2: (any other receipts required) 8.Letter of apology for poor service and mitigation offer From : Customer care Dixens superstore Carlisle CA1 4ED

To: Mr John Brown 23 Main Street Whitehaven CA34 4RF Subject: Apology for poor service and mitigation offer Dear Mr Brown, I am writing to you on behalf of the management here at Dixens superstore in Carlisle following receipt of your correspondence dated 25th October. In your letter you stated how you were very unsatisfied with the after sales care and the mitigation offer you received by our customer services department. We looked further into the matter and it is aware that our guarantee to send out a technician within 48 hours of calling, was indeed not met, as a failure to notify the department. The person responsible for this error is no longer working for our company as it is not the first error the person has made. As a gesture of good will on behalf of our company, I enclose a gift voucher to the value of 100 to be spent in any of our stores nationwide. Once again, I apologize for the service and also for the offer you received and hope that you will remain a customer to our company, Your faithfully, Chris Bland Customer services Dixens 11. Formal report/memo of sales meeting Memo of Sales Meeting Austin Parker, 1234, West 67 Street, Carlisle, MA 01741, (123)-456 7890 Subject-

Dear Austin Parker, This is a memo regarding the monthly sales meeting which will be held on Monday, July 10 at 11:15 a.m. The meeting will be held in the sun room. Issues to be tackled in the meeting are sales per area status of new product launched advertising options production costs The meeting would most likely go past lunch time, and we have arranged for boxed lunches to be brought in by a cart at 12:15 noon. Please call Cheryl at extension 5021 to let her know which of the lunch options you would prefer to have. Yours Sincerely, xxxx 13. Announcement of price increase [Date] [NAME, COMPANY AND ADDRESS, ex. Dear [NAME] It has been a pleasure to serve you in the past, and we look forward to doing business with you in the future.

As you may know, [State reason for price increase), ex. the dollar has fallen substantially against the yen and economists do not expect it to rise significantly in the near future. Since our Magnaflux compressor uses several parts which are imported from Asia, we have suffered a significant increase in our costs.] Our first aim is to please our customers. Indeed, however, we will not be able to serve you if our business incurs losses. Unfortunately, we are left with no rational alternative but to increase our prices. We are confident, nonetheless, that you will find the quality of our [products/services] even in light of these new prices to be quite reasonable and competitive.

Enclosed, please find a copy of our new price list, which is effective [DATE, ex. immediately]. While we are not happy about this announcement, we are confident you will continue to be pleased with our superior [products/services]. We look forward to continued business together.

Sincerely, xxxx

14.Announcement of Product withdrawal [Date] [NAME, COMPANY AND ADDRESS, ex. ] Effective June 30, 2006, IBM will withdraw from marketing all remaining features of the 3494 Virtual Tape Server Model B18 and the 3494 Model B18 to B20 upgrade. Orders received before June 30, 2006 will be acknowledged on an as-available basis. On or after the effective date of withdrawal, you can no longer order these products directly from IBM. Field-installed features associated with the machine type not listed in this announcement continue to be available. You can obtain the product on an as-available basis through IBM Business Partners. Yours sincerely, 15.Letter of Warning to dealer for poor performance To, Name : Designation: Department: Token No. : During the training period your performance was monitored by the Management and it was observed that your performance during training period was not satisfactory and you were advised from time to time to improve upon your performance, however we regret to inform you that we did not find any improvement in your performance. Management would have been justified in taking serious disciplinary action against you due to not satisfactory performance. However for this time management has taken a lenient view and decided to warn you. You are advised to note that any repetition of such or other act on your part in future will be dealt with seriously. Personnel & Admn Dept Yours faithfully

Xxxx

16. Letter to field salesman for poor performance. Notice: Unsatisfactory Work Performance. Date: ____________, From: ____________, {Management} To: ____________ {Recipient, Employee} This notice confirms that we had a shot meeting earlier, when I mete you on ________ {Date}. In our meeting some serious issues were discussed regarding your poor work performance, due to the following reason(s): ____________________________, ____________________________. In order to correct the above problem(s), it is necessary for you to adopt the following measures and steps: ____________________________, ____________________________. I on behalf of the companys management _______________ {Company Name}, like to affirm as strongly as possible that both of our earlier meet and this official memo is having only one primary purpose. That is to help you improve your work performance to a satisfactory level. We do have trust in you and hope that you will show improvement, so that you remain an employee of the company. Please note that this official warning memo has been sent to you in duplicate. Do sign one copy after the words, Receipt acknowledged and return the other to me, as soon as possible. _______________________ {President} _______________________

{Company Name} Receipt Acknowledged: ___________________.