Department Artificial Intelligence & Data Science

CCS336 - Cloud Service Management

(2 Marks)
Sl. No Question
Give brief note on digital transformation strategy
Digital Transformation Framework will require organizations to establish new
business processes, identify the key technologies, e.g. move to the cloud, decipher
1 the paradigm of innovation, and construct a talent pool. This digital transformation
is more of an internal improvement in terms of increasing operational and business
efficiencies, process automation, and operational cost in the organisation. All that
would be a key element in improving the customer experience (CX).
What do you mean by resource pooling? Give an example.
The term "resource pooling" refers to serving several consumers with a shared set
2 of material assets. The cloud's resources were developed to serve several users
simultaneously. Multiple users can share the same hardware or software with
multi-tenancy without compromising their individual data security
Distinguish between Public and Private Clouds.
Private Cloud – As the name suggests , the cloud infrastructure built and
provisioned solely for the private use of a single organisation is called " Private
Cloud" . It can be owned and managed by the organisation that uses it or by a third
party and can be hosted on the owner's or consumer's premises. It can also be a
dedicated platform in a public cloud environment for your organisation only. Due
3
to the upfront cost of purchasing and maintaining private clouds , they are more
expensive than public ones . On the other hand, private clouds can more effectively
satisfy modern businesses' privacy and security concerns .
Public Cloud – The cloud infrastructure built and provisioned for any organisation
or individual that wants to use it and agrees to the terms and conditions of use. Any
business or publicly funded organisation can own and manage a public cloud.
Tabulate the Design challenges of cloud computing.
Design Challenge Description
Security & Privacy Protecting data from unauthorized access,
breaches, and cyber threats while ensuring
compliance with regulations.
Scalability Designing cloud architectures that can
4 dynamically scale resources up or down based on
demand.
Performance Optimization Ensuring low latency, high availability, and
efficient resource allocation for optimal system
performance.
Cost Management Balancing operational costs with performance,
avoiding under or over-provisioning of cloud
 resources
Reliability & Availability Designing fault-tolerant systems to minimize
downtime and service disruptions.
List out the core of ISTM process
The core IT Service Management (ITSM) processes are typically based on
frameworks like ITIL (Information Technology Infrastructure Library). The key
ITSM processes categorized under different lifecycle stages:
5 • Service Strategy (Planning & Business Alignment)
• Service Design (Designing New or Changed Services)
• Service Transition (Implementing Changes & New Services)
• Service Operation (Day-to-Day IT Support & Service Delivery)
• Continual Service Improvement (CSI) (Ongoing Improvement)
Define Cloud computing
Cloud Computing is a model for enabling ubiquitous, convenient, on-demand
network access to a shared pool of configurable computing resources (e.g.,
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networks, servers, storage, applications, and services) that can be rapidly
provisioned and released with minimal management effort or service provider
interaction.
List out the main actors of the Cloud Ecosystem.
The Cloud Ecosystem consists of various stakeholders who play critical roles in
the functioning and management of cloud services. The main actors include:
• Cloud Service Provider (CSP)
• Cloud Consumer (User/Client)
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• Cloud Developer
• Cloud Auditor
• Cloud Broker
• Cloud Carrier (Network Provider)
• Cloud Security Providers
What is meant by DevOps
DevOps is a software development and IT operations approach that focuses
on collaboration, automation, and continuous delivery to improve software quality
and deployment speed. DevOps integrates Development (Dev) and Operations
8 (Ops) and is based on the idea of interdisciplinary teams that thrive when they can
freely exchange ideas with one another. It aims to shorten the software
development lifecycle (SDLC) while ensuring high-quality software delivery.
DevOps promotes faster releases, improved efficiency, and increased system
reliability.
List out the main characteristics of cloud
• On-Demand
• Broad Network
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• Resource Pooling
• Rapid Elasticity
• Measured service
How does resource pooling contribute to the effectiveness of a cloud
10 ecosystem?
(Analyze)
How will you manage demand and capacity matching in cloud services?
11 (Analyze)
 What are the challenges in Capacity utilization?
Capacity utilization in cloud service management refers to efficiently allocating
and managing cloud resources to optimize performance, cost, and scalability.
However, several challenges can arise, leading to inefficiencies, cost overruns, and
performance bottlenecks
12 • Over-Provisioning & Underutilization
• Under-Provisioning & Performance Bottlenecks
• Demand Forecasting Complexity
• Data Transfer & Network Bottlenecks
• Lack of Visibility & Monitoring
• Cost Management Challenges
Define Cloud security policy
A Cloud Security Policy is a set of guidelines, rules, and best practices that define
how an organization protects its cloud-based assets, data, and services from
security threats. It ensures confidentiality, integrity, and availability of cloud
resources while maintaining compliance with industry standards and regulations.

13 Benefits of a Cloud Security Policy

• Reduces risk of data breaches and cyberattacks

• Ensures regulatory compliance and avoids legal penalties
• Improves business continuity and disaster recovery
• Protects user privacy and intellectual property

List the issues in the transition to cloud services

Transitioning to cloud services presents several issues, including
• Security concerns,
• Data privacy,
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• Compliance challenges,
• Cost management,
• Vendor lock-in, and the
• Need for specialized skills
Differentiate demand and capacity matching
Demand Capacity matching
Ensuring that cloud resources meet the Ensuring that the cloud infrastructure
fluctuating user or application has sufficient capacity to handle
demands. expected workloads.
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Aligning cloud services with real-time Allocating sufficient resources to
or projected demand. handle current and future workloads.
Demand Matching is reactive and Capacity Matching is proactive and
dynamic, ensuring that resources strategic, ensuring the cloud is
adjust to usage trends prepared for expected loads.
What is utilization?
Utilization in cloud computing refers to how efficiently cloud resources (such as
compute power, storage, and networking) are being used compared to their total
16 available capacity. It measures how well resources are allocated and consumed to
optimize performance, cost, and scalability
Key Aspects of Cloud Utilization
• Compute Utilization
 • Storage Utilization
• Network Utilization
• Application Utilization
What are the main phases of strategic plan in cloud computing
The main phases of a strategic plan in cloud computing typically involve
• Assessment,
17 • Planning,
• Migration,
• Operation, and
• Optimization.
Define Demand Queuing
Demand Queuing in cloud computing refers to the process of managing and
organizing incoming workloads, tasks, or service requests in a queue when
computing resources are temporarily unavailable or busy. It helps in efficiently
distributing workloads, reducing latency, and optimizing cloud resource
utilization.
How Demand Queuing Works?
18 • Incoming requests (such as user transactions, API calls, or background
tasks) are placed in a queue.
• If computing resources are available, requests are processed immediately.
• If resources are at full capacity, the queued requests wait until resources
free up.
• Cloud systems use auto-scaling or load balancing to dynamically allocate
resources and process requests efficiently.
Define service chain utility
Service Chain Utility in cloud computing refers to the process of orchestrating and
managing a sequence of interconnected cloud services to achieve a specific
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business function efficiently. It ensures that multiple cloud services such as
compute, storage, networking, security, and applications work together
seamlessly.
Define Change management
Change Management in Cloud Service Management refers to the structured
approach used to plan, implement, and monitor changes in cloud environments to
20 minimize risks and disruptions while ensuring business continuity. It ensures that
all changes whether to infrastructure, applications, configurations, or policies
are assessed, approved, and documented systematically. Change management is a
framework for adjusting computer systems and networks.
Define Cloud service reference model
The Cloud Service Reference Model (CSRM) is a standardized framework that
defines the structure, roles, and interactions of cloud services. It helps
21 organizations understand and manage cloud services effectively by categorizing
them into different service layers. The primary purpose of the cloud service
management reference model is to streamline and support enterprise
transformation to the digital world through cloud computing.
What do you mean by cloud marketplace? Give an example.
A Cloud Marketplace is an online platform where customers can discover,
22 purchase, and deploy cloud-based applications, services, and solutions provided
by third-party vendors. It allows businesses to buy and integrate software,
infrastructure, and tools directly into their cloud environments.
 Examples
• AWS Marketplace
• Azure Marketplace
• Google Cloud Marketplace
• IBM Cloud Marketplace
List out the primary objectives for Cloud Service design?
Cloud Service Design focuses on creating scalable, secure, cost-efficient, and
high-performing cloud solutions. The key objectives include
• Scalability & Elasticity
• High Availability & Reliability
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• Security & Compliance
• Performance Optimization
• Cost Efficiency
• Interoperability & Portability
• User Experience & Accessibility
Define Benchmarking in cloud services
Benchmarking is a systematic process of evaluating the performance and value of
cloud services using efficiency metrics, either within an organization or against
industry peers.
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Benchmarking in cloud services refers to the process of measuring and comparing
the performance, cost, security, and efficiency of cloud resources and
services against industry standards, competitors, or predefined benchmarks. It
helps businesses evaluate cloud providers and optimize their cloud infrastructure.
What are the criteria to migrate from legacy systems to cloud?
Migrating from legacy systems to the cloud requires careful planning to ensure
a smooth transition, cost efficiency, and performance optimization. To
successfully migrate legacy systems to the cloud, organizations should assess their
current environment, define clear migration objectives, plan the migration process,
select appropriate cloud services, and ensure data security and compliance.
25 Below are the key criteria to consider:

• Business & Technical Requirements

• Application Readiness & Compatibility
• Security & Compliance Considerations
• Performance & Latency Requirements
• Cloud Provider & Vendor Selection