I

Table of Content

CHAPTER ONE..............................................................................................4
1.1 INTRODUCTION...................................................................................4
1.2 BACKGROUND OF THE STUDY............................................................4
1.3 STATEMENT OF THE PROBLEM...........................................................5
1.4 THE SOLUTION.......................................................................................5
1.5 AIMS AND OBJECTIVES...........................................................................6
1.6 SCOPE AND LIMITATION.....................................................................6
1.7 RESEARCH METHODOLOGY................................................................7
1.8 SIGNIFICANCE OF THE STUDY............................................................8
1.9 DEFINATION OF TERMS............................................................................8
1.10 CHAPTER LAYOUT...............................................................................9
CHAPTER TWO: LITERATURE REVIEW........................................................10
2.0 INTRODUCTION......................................................................................10
2.1 STATUS OF ONLINE SHOPPING IN PERSENT BUSINESS ENVIOURNMENT10
2.3 IMPORTANCE OF ONLINE SHOPPING......................................................10
2.4 PROBLEMS OF ONLINE SHOPPING.........................................................10
2.5 THE FACTORS WHICH AFFECT ONLINE SHOPPING.................................11
2.6 PRIVACY AND SECURITY ISSUES IN ONLINE SHOPPING.........................11
CHAPTER THREE........................................................................................12
3.1. Methodology.....................................................................................12
3.1.1. Introduction......................................................................................12
3. 1. 2 Justification for the Methodology.....................................................12
3.2 SYSTEM ANALYSIS.................................................................................13
3.1.2. Data Collection Methods..........................................................13
3.1.3. Requirements...............................................................................13
3.1.4. Input Specifications..........................................................................15
3.1.5. Output Specifications.......................................................................17
3.1.6. System Specifications.......................................................................17
3.2. SYSTEM DESIGN................................................................................18
3.2.1. Process Flow.....................................................................................18
 II
3.2.2. Data Flow Diagrams.........................................................................19
3.2.3. Flow Chart........................................................................................19
3.2.4. UML Diagram....................................................................................20
3.2.5. Data Design......................................................................................20
3.2.6. Data Relationships............................................................................21
CHAPTER FOUR..........................................................................................22
RESULTS AND DISCUSION..........................................................................22
CHAPTER FIVE............................................................................................25
CONCLUSION.............................................................................................25
RECOMMENDATION....................................................................................25
Record of all procedures and Results........................................................25
Structure of the Project Files.....................................................................26
Templates Files..........................................................................................27
REFERENCES..............................................................................................28
 III
LIST OF ABBREVIATIONS

Terminology Meaning

ERD Entity Relationship Diagram

DBD Database Diagram

DFD Data Flow Diagram

HTTP Hyper Text Transfer Protocol

SQL Structure Query Language

DBMS Database Management System

IDE Integrated Development Environment

 4
CHAPTER ONE

1.1 INTRODUCTION

An E-commerce website requires appropriate strategy of successful

design and implementation. Everything is required to plan from scratch
to end of website. The e-commerce sector is seen the exponential
growth thus a new option will easily part of this regatta of commercial
website. The e-commerce website will feature the online shopping
facility of various products under a single web space. The proposed
web application will allow business personnel to make their total
business using it and increase their reach ability thousands of times
more than today they have, over the internet. It will allow multiple
shopping vendors to sale their products online. The product
management in the system will be done in the form of categories. The
safety of information is the main requirement of the system and will be
handling according to that. To formulate this project first task is to do
is cost estimation. For probabilistic assessment of the project cost
estimation is required. Cost estimation covers the accurate;
estimations of cost and effort required for the project.
As a project manager and developer as well, it’s is estimates are
defined to early stage in the project. Cost estimation in application
development project includes the set of procedures and techniques
that will be utilized, required to produce by organisation for
development (Alex,2013). The available resources of a company are
also affecting the cost estimation. It will be very complex project. To
demonstrate knowledge learnt in class, tech communities and online
materials, I will undertake the entire project alone even though it
requires a team of 6 or more. It will take time of 3months to get the
shape or get the basic structure. The environment variants depend on
the further requirements of the ecommerce web application.

1.2 BACKGROUND OF THE STUDY

The traditional marketing and management of industry is

experiencing a revolution because of the emergence of e-commerce.
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Since the birth of e-commerce, businesses have been able to make use
of the Internet in reducing costs associated with purchasing, managing
supplier relationships, streamlining logistics and inventory, and
developing strategic advantage and successful implementation of
business re-engineering. E-commerce allows companies to improve
communications within the supply chain and enhance service offering,
thus providing chances for competitive differentiation.
 6
The industry is a product of the modern age. Historically, prior to the mid-
19th
century, most clothing was custom-made. It was handmade for
individuals, either as home production or on order from dressmakers and
tailors. By the beginning of the 20th century with the rise of new
technologies such as the sewing machine, the rise of global capitalism
and the development of the factory system of production, and the
proliferation of retail outlets such as department stores clothing had
increasingly come to be mass-produced in standard sizes and sold at
fixed prices.
The industry consists of four levels:

 The production of raw materials, principally fibres and textiles but also leather
and fur.
 The production of goods by designers, manufacturers, contractors, and others.

1.3 STATEMENT OF THE PROBLEM

Traditionally, customers are used to buying the products at the
real, in other words, factual shops or supermarkets. It needs the
customers to show up in the shops in person, and walk around different
shopping shelves, and it also needs the owners of shops to stock,
exhibit, and transfer the products required by customers. It takes labour,
time and space to process these operations.
Furthermore, the spread of the Covid-19 pandemic has caused a lot
of changes in our lifestyle, people fearing to get outside their homes,
transportation almost shut down and social distancing becoming all the
more important. Big to small scale business that relied on the traditional
incur a lot of consequence due to the lockdown issues. Some tend to
more towards using social media platforms like Facebook to sell their
product. However, the social media platforms have been beneficial for
marketing purposes alone but leaves the whole task of customer and
massive order management via direct messaging (DM), which takes a lot
of time to respond to all customers. In addition, everyone tends to use
social media, posing a great challenge to differentiate between scammers
(fraudsters) and legit sellers.

1.4 THE SOLUTION

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Ecommerce retails Store is an Online shopping system provides a
solution to reduce and optimize these expenses. Authorized Customers
do not need to go to the factual shops to choose, and bring the products
they need by hands. They simply browse their Personal computers or cell
phones to access shops, and evaluate the products description, pictures
on the screen to choose products. In addition, the owners of the shop do
not need to arrange or exhibit their stocks products. They just input the
description, prices of products, and upload their pictures. Simply, both
customers and shop owners do not need to touch the real products in
the whole process of
 8
shopping, and management. In the end the logistic centre will distribute the
products required by
customers, or products ordered by shop owners to their locations. The
customers are able to track the status of their orders until delivery, after
which they can leave a review of the type of service they received. The
payment and products’ quantity will be saved in database through the
data flow.
1.5 AIMS AND OBJECTIVES
The main objective of the study is to develop an online brochure system.
The system aims to achieve the following objectives:
 To design an online system.
 To provides a solution to reduce and optimize the expenses of customer order
management
 To create an avenue where people can shop for products online.
 To develop a database to store information on products and services.
1.6 SCOPE AND LIMITATION
Every project is done to achieve a set of goals with some
conditions keeping in mind that it should be easy to use, feasible and
user friendly. As the goal of this project is to develop an online brochure
system, this system will be designed keeping in mind the conditions
(easy to use, feasibility and user friendly) stated above. It may help in
effective and efficient order management. In every shot time, the
collection will be obvious, simple and sensible. It is very possible to
observe the customer potentials and purchase patterns because all the
ordering history is store in the database. It is efficient managing all the
operations of an online store within a single platform. The project aims to
automate the business process of Ecommerce retail store. The proposed
project would cover:
Customer Side
 Customer can view/search products without login.
 Customer can also add/remove product to cart without
login (if customer try to add same product in cart. It will add
only one)
 When customer try to purchase product, then he/she must login to
system.
 9
 After creating account and login to system, he/she can place order.
 If customer click on pay button, then their payment will
be successful and their order will be placed.
 Customer can check their ordered details by clicking on orders button.
 Customer can see the order status (Pending, Confirmed, Delivered) for
each order
 Customer can Download their order invoice for each order
 10
 Customer can send feedback to admin (without login)

Administrator Side
 Admin can provide username, email, password and your
admin account will be created.
 After login, there is a dashboard where admin can see
how many customers is registered, how many products
are there for sale, how many orders placed.
 Admin can add/delete/view/edit the products.
 Admin can view/edit/delete customer details.
 Admin can view/delete orders.
 Admin can change status of order (order is pending,
confirmed, out for delivery, delivered)
 Admin can view the feedbacks sent by customers

Additionally, if customer places order and admin deleted that user (fraud
detection), then their orders will automatically be deleted. Suppose one
(1) customer places four (4) products order and admin deleted two (2)
product from website, then that two-product order will also be deleted
and other two will be there. Also, if user click on purchase button without
having products in their cart, then website will ask to add product in cart
first.
On the contrary, designing web applications is characterized by
some constraints and limitations. Developers are limited to a small set of
graphical widgets for use in presenting a user interface. Web-based
applications require high investment in software, as well as maintenance
costs for the software and personnel for software administration. In this
study, verification of credentials for membership cannot be done. Besides,
there is a payment page although just for demo.
Customers are advised to fill in pseudo details (DONT FILL YOUR
ORIGINAL CARD DETAILS THERE). By the way, website do not save these
details.
1.7 RESEARCH METHODOLOGY
The research method used for this project work is quantitative research
reviews the current system, provide its description, identifying the
 11
discrepancies and eventually giving a suitable solution. Therefore, the
method used in the design and collections of information from various
sources are as follows:
 Studying the present system in detail and the organizational style.
 Knowing and understanding the input and output
processes of the existing system.
 12
 A qualitative form of interview was conducted in
the organization to understand the mode of
operation of the old system.
1.8 SIGNIFICANCE OF THE STUDY
With the aid of an efficient information system, associations can be
able to react quickly by giving out information about changes in the
market and latest trends to the public. An online application not only
saves time and money, but also minimizes administrative efforts and
cost. It provides an avenue to market products to a whole new audience.
Here are benefits of having an Ecommerce retail brochure system;
 Easy advertisement of new products and services
 Saves time on the part of the buyer due to the fact that they can
do transactions for any product or make enquiries about any
product or services provided by a company anytime and
anywhere.
 It creates an avenue for expansion to national and international markets.
 An online brochure system improves the brand image of a company.
 It aids a company in providing better customer service.
 It helps to simplify business processes and make them faster and more efficient.

1.9 DEFINATION OF TERMS

 Association: an association is an organized body of people who

have an interest, activity, or purpose in common; a society.
 Web based application: a web-based application is a software
package that can be accessed through the web browser. the
software and database reside on a central server rather than being
installed on the desktop system and is accessed over a network.
 Web browser: a web browser is a software application used to
enable computer users locate and access web pages.
 13
 Brochure: a brochure is an advertising piece mainly used to
introduce a company or an organization and inform about
products or services to a target audience.
 E-commerce: electronic commerce is the buying and selling of
goods and services, or the transmission of funds or data, over an
electronic network, primarily the internet.
 Catalogue: a product catalogue is a file that contains a list of all
the products you want to advertise. Each line of the product
catalogue contains a description of each product, including an id,
name, category, availability, product URL, image URL and other
product attributes.
1.10 CHAPTER LAYOUT
The chapter layout of this project is outlined in a sequential manner starting
with Chapter one which consists of the Introduction, Background of the
study, Statement of the problem, Aims and objectives, Justification and
Significance of study, Research methodology, and Scope, Limitation.
Following this chapter, the rest of the paper proceeds as follows. Chapter
two consist of introduction, Literature review of the project, an overview of
ecommerce applications. Chapter three deals with the Methodology. It
comprises of analysis of the existing system under which description of the
current system will be analysed, problems of existing system, description of
the proposed system and the advantages of the proposed system. It also
highlights the system design, system implementation and system
documentation under the system design, the system design will have input
and output specifications. Chapter four describe the results and discussion
of the study. Chapter five will include summary, conclusion and
recommendation. It consists of the summary of the project report,
conclusion and recommendation based on the research done and
achievable outcomes.
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CHAPTER TWO: LITERATURE REVIEW

2.0 INTRODUCTION
Literature review is an expressive study based on the detailed
review of earlier pertinent studies related to the various concepts of
online shopping to discover the concept of online shopping. It highlights
the status of online shopping, importance and problems of online
shopping, factors affecting online shopping and a critical review of the
privacy and security issues in online shopping.
2.1 STATUS OF ONLINE SHOPPING IN PERSENT BUSINESS ENVIOURNMENT
Online buying behaviour is affected by various factors like,
economic factors, demographic factors, technical factors, social factors,
cultural factors, psychological factors, marketing factors and legislative
factors. Customers choose an online-shop mainly based on references,
clarity terms of delivery, graphic design and additional services.
Problematical customers read discussions on the Internet before they
spend their money on-line and when customers are incapable to purchase
the product fast and with no trouble they leave online-shop.
2.3 IMPORTANCE OF ONLINE SHOPPING
Ling, said that customers can take enjoy online shopping for 24
hour per day. Consumers can purchase any goods and services anytime
at everywhere. Online shopping is user friendly compare to in store
shopping because consumers can just complete his requirements just
with a click of mouse without leaving their home. Online shopping has
some advantages like below.
 Save the Time of the consumers.
 They can purchase any time anywhere.
 They can compare the price with the others retailers very easily.
 Compare the advertising price and actual price.
 They can easily track their product.
 They can use cash back policy.
 They can purchase the product from the foreign marketers.
2.4 PROBLEMS OF ONLINE SHOPPING
Online shopping problems are great barrier to the online purchase aim of
 15
customers. General problems include prospect of having credit card. The
obscurity to confirm the reliability of the provide goods and the risk to buy
a product that it would not value as much as customer pay for it.
Aftersales problems, involved difficulty to change not working product
with a new one and products warranty are not assured. Online shopping
has various disadvantages:
 16
 The customers can not touch and fell of the products when they want to
Purchase.
 Some time delivery time is so much late
 Some time they will pay the shipping charges so why the
cost of the product may increase.
 Lack of personal attention by the sellers. More chance to fraud.
 Security of internet banking password and credit card password
 Lack of quality
2.5 THE FACTORS WHICH AFFECT ONLINE SHOPPING
There are some factors which affect the online shopping by the Kotler who
is a great marketing writer
 Convenience (no traffic, crowds,24 hr. access
 Product Selection
 3. Delivery Mode
2.6 PRIVACY AND SECURITY ISSUES IN ONLINE SHOPPING
Shopping online has never been so easy. With the flourishing
numbers of online merchants, people nowadays have various choices to
do their shopping. Big companies such as eBay and amazon.com have
introduced many values added features to help the customers to decide
what to shop for. With features such as price comparison, product photos
and user reviews, consumers can shop easily and smartly without even
going to the stores and having such a hard time looking for the products
they want. All they have to do are just browse for the product they want in
the website and within a few mice clicks they are off. Such simplicity is
what makes online shopping appealing for consumers. The question is,
why do many people still deny to shop online? Well, for most people,
privacy and security issues are their concerns. Hence, here I will discuss
customers’ perception of privacy and security issues, the reality of such
issues and ways to avoid those issues, all based on some trustworthy
sources I have found.
 17
CHAPTER THREE
3.1. Methodology
3.1.1. Introduction
This Section describes the methodology applied during the
development of Ecommerce retails store. A methodology is a model,
which project managers employ for the design, planning,
implementation and achievement of their project objectives. Effective
project management is essential in absolutely any organization,
regardless of the nature of the business and the scale of the
organization. From choosing a project to right through to the end, it is
important that the project is carefully and closely managed. Based on the
nature of my project solution, it was essential to use incremental
Software development life cycle (SDLC). .
3. 1. 2 Justification for the Methodology
This model can be used when the requirements of the complete system
are clearly defined and understood, like the case of this project where;
 Major requirements were evidently defined; however, some details evolved with
time.
 There was a need to complete the project within a short time schedule.
 A new technology is being used or the resources with needed skill
set are not available. I was learning Flask and Django and could
iterate from one technology to another to ensure I effective
implement all the functionalities.
 The project had some high-risk features and goals.
 18

Figure 1: Incremental Project Management Life Cycle

 19
 Generates working software quickly and early during the software life cycle.
 This model is more flexible and less costly to change scope and
requirements.
 It is easier to test and debug during a smaller iteration.
 In this model customer can respond to each built.
 Lowers initial delivery cost.
 Easier to manage risk because risky pieces are identified and handled during
it’diteration.
3.2 SYSTEM ANALYSIS
Analysis is an important part of any project; is analysis is not
done properly then whole project move in the wrong direction. It also
provides a schedule for proper project work. Analysis task divided into 3
areas:
 Problem Recognition.
 Feasibility Study.
 Requirement Analysis.
3.1.2. Data Collection Methods
This study used quantitative techniques like online survey and
questionnaire. Qualitative data collection methods play an important role
in impact evaluation by providing information useful to understand the
processes behind observed results and assess changes in people’s
perceptions of their well-being. Furthermore, qualitative methods can be
used to improve the quality of survey- based quantitative evaluations by
helping generate evaluation hypothesis; strengthening the design of
survey questionnaires and expanding or clarifying quantitative evaluation
findings. These methods are characterized by the following attributes:
 They tend to be open-ended and have less structured protocols
 They rely more heavily on interactive interviews; respondents
may be interviewed several times to follow up on a particular
issue, clarify concepts or check the reliability of data
 They use triangulation to increase the credibility of their findings
 Generally, their findings are not generalizable to any specific
population, rather each case study produces a single piece of
evidence that can be used to seek general patterns among
different studies of the same issue
 20
3.1.3. Requirements
The requirements form the proposed system was categorized
into functional and non- functional requirements.
 21
Functional Requirements
The following is the desired functionality of the new system. The proposed project
would cover:
Customer Module
 Customer can view/search products without login.
 Customer can also add/remove product to cart without
login (if customer try to add same product in cart. It will add
only one)
 When customer try to purchase product, then he/she must login to
system.
 After creating account and login to system, he/she can place order.
 If customer click on pay button, then their payment will
be successful and their order will be placed.
 Customer can check their ordered details by clicking on orders button.
 Customer can see the order status (Pending, Confirmed, Delivered) for
each order
 Customer can Download their order invoice for each order
 Customer can send feedback to admin (without login)
Admin Module
 Admin can provide username, email, password and your
admin account will be created.
 After login, there is a dashboard where admin can see
how many customers is registered, how many products
are there for sale, how many orders placed.
 Admin can add/delete/view/edit the products.
 Admin can view/edit/delete customer details.
 Admin can view/delete orders.
 Admin can change status of order (order is pending,
confirmed, out for delivery, delivered)
 Admin can view the feedbacks sent by customers
 22
3.1.4. Input Specifications

Figure 1: Admin login

Figure 2: Customer signup

 23

Figure 3: Customer Login

 24

Figure 4: Admin add products

Figure 5: Customer add shipment details

 25

Figure 6: Demo payment Input

3.1.5. Output Specifications

Figure 7: Order placed successful

3.1.6. System Specifications
This section describes the hardware components and software
requirements needed for effective and efficient running of the system
Table: 1 Hardware Requirements

SL Hardware Minimum System Requirement

01 Processor 2.4 GHz Processor speed

02 Memory 2 GB RA

03 Disk Space 500 GB

 26
Table: 2 Software Requirements

SL Software Minimum System Requirement

01 Operating System Windows 8, Windows 10 or MAC Ox

10.8,10.9, or 10.11,
LINUX
02 Database Management SQL Lite 3
System
03 Runtime Environment PyCharm or Visual Studio Code

3.2. SYSTEM DESIGN

The section describes the system study, analysis, design strengths
and weaknesses of the current system, Contest level diagrams, Entity
Relationship Diagram, Architectural design. After interpretation of the
data, tables were drawn and process of data determined to guide the
researcher of the implementation stage of the project. The tools, which
were employed during this methodology stage, where mainly tables,
Data Flow Diagrams and Entity Relationship Diagrams. The design
ensures that only allows authorized users to access the systems
information.
3.2.1. Process Flow

Figure 8: Process Flow Diagram

 27
3.2.2. Data Flow Diagrams

Figure 9: Data Flow Diagram

3.2.3. Flow Chart

Figure 10: Customer shopping flow chat

 28

3.2.4. UML Diagram

Figure 11: UML Diagram

3.2.5. Data Design

Figure 12: Data Diagram
 29
3.2.6. Data Relationships
Figure 13: Data Relationship Diagrams
 30
CHAPTER FOUR

RESULTS AND DISCUSION

Figure 14: Customer Order Outputs

It shows the progress of the customer orders as they are processed. Customers
are able to download Invoices in pdf format.
 31
Figure 15: Customer Order Invoice pdf
 32

Figure 16: Customer cat List

Figure 17: Customer Admin Dashboard

It shows the total number of customers, total number of orders made and All available
products

Figure 19: List of all Orders Made

 33
Admin can delete if detected as fake or update the status of the order
 34

Figure 20: List of all products in the system

Figure 21: Customer profile dashboard

 35
CHAPTER FIVE
CONCLUSION AND RECOMMENDATION
CONCLU
SION
The project entitled Ecommerce retail Store system was completed
successfully. The system has been developed with much care and free of
errors and at the same time it is efficient and less time consuming. The
purpose of this project was to develop a web application for purchasing
items from a shop. This project enabled me gain valuable information and
practical knowledge on several topics like designing web pages using html
& CSS, usage of responsive templates, designing of full stack Django
application, and management of database using SQLite 3. The entire
system is secured. Also, the project helped me understanding about the
development phases of a project and software development life cycle. I
learned how to test different features of a project. This project has given
me great satisfaction in having designed an application which can be
implemented to any nearby shops or branded shops selling various kinds
of products by simple modifications. However, it was very challenging
learning and developing an application using a new technology.
RECOMMENDATION
There is a scope for further development in our project to a great
extent. A number of features can be added to this system in future like
providing. The feature like adding an authenticated payment system
using Mpesa which is widely used in Kenya. Another feature we wished to
implement was providing classes for customers so that different offers
can be given to each class. System may keep track of history of
purchases of each customer and provide suggestions based on their
history using Machine Learning Algorithm. These features could have
been implemented if time and skills did not limit me.

Record of all procedures and Results

Registration This procedure allows the customers to sign in before making

an order. Managers of
 36
the website is created by system admin.
Product This module contains the details of all products in the store.

Price Manages Prices of products

Shopping Manages the basic flow of orders. It’s the procedure by which a
client places an order
Payment Customer makes payment at this stage. However, this system
does not have a real payment system.
Search Customers are able to search for specific product through this
procedure
Layout Customers view products from the homepage. They can Mouse
over to display
product description.
Reporting The customers are able to view and download their invoices.
The system also provides room form customer feedback
Administratio The system admin / business managers access the admin
n
dashboard that allows them to add products, view and confirm
orders.
Structure of the Project Files

Django is a Model View Control (MVC) framework

 Mange.py -This file is used basically as a command-line utility and
 37
for deploying, debugging, or running our web application. It
contains code for run-server, or make migrations or migrations,
etc. that we use in the shell. Anyway, we do not need to make any
changes to the file.
 Db.sqlite3 is the database file.
 Static folder contains all the static files like CSS and images.
 Env folder is the project specific development environment. Its created through
a command
‘virtualenev Env’
 Ecomm folder is the Django projects consisting of init,
admin, models, views, apps and forms.
o Models are basically the blueprints of the database we
are using and hence contain the information regarding
attributes and the fields etc of the database.
 38
o Views is a crucial one, it contains all the Views (usually as classes).
Views.py can be
considered as a file that interacts with the client. Views are a
user interface for what we see when we render a Django Web
application.
o URLs Just like the project urls.py file, this file handles all
the URLs of our web application.
 Ecommerce folder is the Django application directory consisting
of the following essential files.
o Init.py This file remains empty and is present them only to
tell that this particular directory is a package.
o Settings.py This file is present for adding all the applications
and the middleware application present. Also, it has
information about templates and databases. Overall, this is
the main file of our Django web application.
o Urls.py This file handles all the URLs of our web application.
This file has the lists of all the endpoints that we will have
for our website.
o Wsgi.py This file mainly concerns with the WSGI server and
is used for deploying our applications on to servers like
Apache etc.
o Asgi.py In the newer versions of Django, you will also find a
file named as asgi.py apart from wsgi.py. ASGI can be
considered as a succeeded interface to the WSGI. ASGI,
short for Asynchronous Server Gateway interface.
Templates Files
 39

Templates Folder contains all the HTML files for the project
 40

REFERENCES

Fernandez, A.& Anthony D. Miyazaki. Consumer Perceptions of Privacy

and Security Risks for Online Shopping. The Journal of Consumer
Affairs 35.1: 27-44.

Kandra, A. (2001). The Myth of Secure E-shopping. PC World July: 29-32.

Halpin, M. (2011). 10 Things Your Mother Never Told You About Online
Shopping. Yahoo! Internet Life: 61-63.

Wu, J., & Guo, X. (2011). Online booking system design and experimental
realization. 2011 International Conference on Electrical and Control
Engineering. doi:10.1109/iceceng.2011.6057629

Kumar, V., & Singh, R. (2014). Women Online Shopping: A Critical Review
of Literature. SSRN Electronic Journal. doi:10.2139/ssrn.2466824