Enhancing SMEs Digital Transformation Through Machine Learning - A Framework For Adaptive Quality Prediction
Enhancing SMEs Digital Transformation Through Machine Learning - A Framework For Adaptive Quality Prediction
A R T I C L E I N F O A B S T R A C T
Keywords: As smart manufacturing expands, businesses see the importance of digital transformation, especially for small
Digital transformation and medium-sized enterprises (SMEs). Unlike larger companies, SMEs face greater challenges when undergoing
Adaptability digital transformation due to technological questions. However, recent advancements in high-performance
Deep learning
computing and reduced hardware costs have made deep learning-based digital transformation more finan-
Quality prediction
cially feasible for SMEs. While previous research utilized machine learning for product quality prediction, there
Small and medium enterprises (SMEs)
remains a lack of comprehensive in adaptive quality prediction specifically designed for SMEs. This study pre-
sents a systematic framework utilizing various machine learning methods and validates research cases using
CRISP-DM (Cross-Industry Standard Process for Data Mining). The first step involves applying XGBoost(eXtreme
Gradient Boosting)for feature selection, the second step utilizes GRU for parameter prediction. Finally, in the
third step, SVM (Support Vector Machine) is employed for quality classification. The integrated framework
achieves high accuracy, with R2 reaching 90 % for predicted parameters and nearly 95 % for classification in-
dicators. Moreover, this research addresses the research gap in quality prediction and adaptability and provide
an effective digital transformation solution for SMEs without substantial investment. The proposed research
framework can be applied SMEs of other domains, such as the machining and traditional manufacturing industry.
1. Introduction while improving product quality and efficiency as well as reducing costs
[6,7]. Furthermore, SMEs account for 99.83 % of total enterprises, 72.7
Over the past few decades, the manufacturing industry has leveraged % of total employment, and 50.6 % of total value-added, providing 55.1
technological innovation to boost economic growth. However, chal- % of exports and holding a crucial position in the economy [8]. Hence,
lenges such as decline of workforce due to an aging population, which SMEs need to actively seek opportunities for digital transformation to
cause difficulties for small and medium-sized manufacturing enterprises enhance SMEs market competitiveness and overcome industry
(SMEs) to recruit and maintain operational quality and viability [1]. challenges.
Additionally, international trade disputes and the COVID-19 pandemic In the past 20 years, digital transformation research has accumulated
have severely impacted the global supply chain and led to material various findings [9] and has proven to promote the efficient develop-
shortages and inflation issues [2]. SMEs, particularly in Asia, are now ment of manufacturing processes and enhance production capacity
facing the challenge of rapid technological transformation and digiti- competitiveness [10]. Quality prediction technology is a vital direction
zation [3]. Consequently, SMEs actively seek digital transformation so- in digital transformation, which helps manufacturers improve product
lutions to enhance SMEs’ market competitiveness [4,5]. Nonetheless, quality and production efficiency. Quality prediction technology facili-
SMEs often encounter more significant competitive pressure and diffi- tates automation and intelligence in the production process, enabling
culties compared to large enterprises due to resource and technological businesses to anticipate product quality in advance and enhance pro-
constraints. duction efficiency and cost reduction [11]. Therefore, the application
Digital transformation holds unique advantages in addressing the and development of quality prediction technology in the digital trans-
issues faced by SMEs. Through smart manufacturing applications, SMEs formation process can assist SMEs in enhancing market competitiveness
can adapt more flexibility to market changes and production challenges, and viability. However, no research currently provides a digital
* Corresponding author at: No. 101, Section 2, Kuang-Fu Road, Hsinchu, 30013, R.O.C, Taiwan.
E-mail address: [email protected] (M.-C. Chiu).
https://doi.org/10.1016/j.jii.2024.100666
transformation solution tailored to SMEs with both quality prediction Industry 4.0 impacts the business models of manufacturing SMEs, of-
and adaptability. fering insights into the qualitative changes and adaptations required for
Taking the example of SMEs manufacturing industries, product these enterprises to thrive in the new digital era [25].
quality is often affected by factors such as temperature fluctuations and In recent years, with the advancement of technology and the rise of
machine equipment depreciation during the manufacturing process. To Industry 4.0, many businesses have begun a digital transformation to
simultaneously achieve capacity and yield, experienced operators play a adapt to the ever-changing market environment. Digital transformation
crucial role [12]. The most relevant factors influencing traditional become an essential part of modern enterprises and societal develop-
manufacturing quality are parameter adjustments and optimization ca- ment, as businesses need to keep pace with technological advancements
pabilities. However, with the rise of the semiconductor industry, fac- to maintain SME’s competitive edge and achieve greater success. Digital
tories often face severe technical personnel shortages, which leads to transformation has multiple definitions [26]. Bondar et al. (2017) [27]
product quality and output issues [13]. If quality prediction can be presented that the broader one defines it as a consistent networking of
accomplished in advance and provide scientific parameter optimization all economic sectors and as an adaption of actors to new circumstances
suggestions, it would not only shorten the trial mold time and reduce of the digital economy [27]. However, in the transformation process,
unnecessary production costs but also address the technical talent especially for SMEs, which are behind other industries. SMEs account for
shortage faced by SMEs [14]. Furthermore, achieving adaptability in 99.83 % of all enterprises and employ 72.7 % of the total workforce,
Industry 4.0, which involves predicting defects and making corre- playing a significant role in the economy. Ulas (2019) [8] presented
sponding parameter adjustments, could result in significant improve- SMEs should start the transformation of SMEs from manufacturing
ments in process capability [15]. technology and then transform the organizational structure and business
In the past, SMEs faced challenges in digital transformation, partic- culture to achieve the digital transformation of productivity [8]. How-
ularly in how to utilize artificial intelligence to predict product quality ever, Vilarinho et al. [28] presented that SMEs lag behind large com-
with limited manpower and budget. The main reason is that achieving panies in terms of digital transformation, which has a negative impact
full-quality inspection in mass-production scenarios is challenging. on the competitiveness of SMEs. Therefore, SMEs integrated artificial
Additionally, adaptive methods have not been widely adopted in SMEs, intelligence with their business operations to enable smart
which highlights a gap in the practical application of advanced tech- manufacturing [7]. Digital transformation can help SMEs maintain
nologies. This study aims to assist SMEs in digital transformation by competitiveness in the era of continuous technological development and
adopting a hybrid machine learning model. Through the utilization of intelligence [29]. The adoption of new digital technology applications
this method and its adaptability, it seeks to propel SMEs towards the has become the norm, and SMEs must adopt digital solutions to remain
final stage of Industry 4.0 maturity. The proposed method architecture competitive [30]. Digital transformation has a positive impact on
integrates XGBoost for feature selection, a GRU time series prediction corporate innovation [31]. Together with the enhancement of regional
model, and an SVM classification model, resulting in promising out- digital industry innovation levels, it can jointly promote corporate
comes in predicting parameters and product quality. innovation. There would be a spatial spillover effect to generate positive
The structure of the article is as follows: Section 1 provides the impacts on the surrounding areas [32]. Many SMEs recognized the
background and a brief introduction to the research. Section 2 conducts importance of digital transformation and started to actively adopt these
a literature review on related studies, starting with an exploration of technologies to improve production efficiency and competitiveness.
Industry 4.0 and digital transformation. It further delves into the stages However, SMEs need to comprehensively consider internal digital
of Industry 4.0 maturity and the concepts and significance of adapt- transformation, especially since SMEs often limited resources for plan-
ability. Additionally, it discusses time series prediction models. Section ning and implementing digital projects [33]. Small and medium-sized
3 elaborates on the proposed method architecture. It includes the use of enterprises often face challenges in digital transformation [34],
hybrid machine learning methods to improve prediction accuracy and including issues related to technology and cybersecurity [35]. Urbach &
forecast yield. Moreover, it employs machine learning techniques to Röglinger (2018) [36] presented that in addition to financial and time
analyze key factors and provide adjustment recommendations, con- resources, SMEs often lack the necessary expertise and skills [36]. The
structing a comprehensive prediction system with adaptive capabilities. success of SMEs in overcoming competency and skill gaps, particularly
Section 4 presents the case study and practical application on the pro- in digitalization, hinges on developing relevant skills through various
duction line to enhance product process capability indicators. Finally, methods such as training, sharing best practices, hiring external experts,
Section 5 discusses the findings and outlines future research directions. reducing resistance, and enhancing the adoption of digital tools [37,38].
Despite the emergence of many digital transformation-related studies, a
2. Literature review comprehensive method combining feature selection, prediction, and
classification as a framework to provide SMEs with a digital trans-
2.1. The development of digital transformation in industrial SMEs formation solution combining quality prediction and adaptability didn’t
develop. The study aims to combine quality prediction with Industry 4.0
With the advent of Industry 4.0, an increasing number of enterprises adaptability, analyzing and grasping the key factors for successful digital
adopted its principles and technologies to enhance performance and transformation and successfully assisting SMEs in completing their
productivity [16,17]. In recent years, numerous studies related to digital digital transformation journey.
transformation have been developed [18–20]. In view of the extremely
high implementation costs of Industry 4.0, these potential benefits 2.2. Adaptability
should be properly assessed [21]. However, during the transformation
process, the manufacturing industry, especially SMEs, found itself Schuh et al. (2020) [39] presented that adaptability in Industry 4.0 is
behind in comparison to other sectors [22]. Chen et al. (2019) [23] defined as the ultimate goal, where enterprises can automatically
presented that Industry 4.0 and digital transformation are crucial ad- respond with the most favorable strategies based on predicted events,
vantages for SMEs in the manufacturing industry, offering opportunities providing solutions to on-site operators [39]. The concept of Industry
to improve future competitiveness and survival through increased pro- 4.0, first introduced at the Hannover Messe in Germany, has gained
ductivity, reduced operational costs, enhanced product quality, and widespread acceptance in business and academic circles. It outlines the
product innovation [23]. The integration of Industry 4.0 and digital future trajectory for the manufacturing sector, emphasizing the inte-
transformation presents both new opportunities and challenges, and is gration of emerging technologies into manufacturing and supply chain
expected to become a key success factor for SMEs in the coming years processes [40]. Javaid et al. (2022) [41] highlighted that the benefits of
[24]. Parra-Sánchez and Talero-Sarmiento (2023) [25] analyzed how adopting this approach include enhanced competitiveness and
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performance, increased versatility and flexibility, and improved profit- techniques to analyze and anticipate product quality, ensuring align-
ability [41]. In the context of Industry 4.0, manufacturing systems aim ment with specific quality standards. Instances of quality issues like
to achieve the direction of smart manufacturing, where Cyber-Physical rework, maintenance, or disposal result in significant time and monetary
Systems (CPS) integration is considered a core technology of Industry inefficiencies during production [51]. Through extensive product data
4.0 [42]. Kumar et al. (2019) [43] presented that CPS includes Internet collection and analysis, predictive models are developed for accurate
of Things, wireless embedded network systems, cloud computing, big anticipation and effective quality control. Bai et al. (2017) [52] pre-
data, and artificial intelligence in manufacturing production systems sented that predicting product quality aids businesses in reducing defect
[43]. Industry 4.0, based on the foundation of CPS integration, enables rates and quality-related concerns, ultimately enhancing production
rapid, flexible, and efficient data collection and analysis across machines efficiency and elevating customer satisfaction, thus enhancing their
[44]. As the intelligent digital transformation in the manufacturing in- competitive advantage [52]. As a central element of smart
dustry is still in its early stages, Rajnai et al. (2018) [45] presented that manufacturing, product quality prediction plays a vital role in process
there is no universally accepted and established method for assessing an analysis. Ren et al. (2020) [53] presented that product quality serves as a
enterprise’s readiness for Industry 4.0 [45]. However, to assist enter- feedback mechanism for adjusting production process parameters,
prises in understanding their level of industrialization and to help en- facilitating evaluation and improvement, thus averting rework occur-
terprises plan the development in Industry 4.0, the National Academy of rences and resource wastage [53]. Consequently, enhancing product
Science and Engineering in Germany (Acatech) defined the Industry 4.0 quality remains a prime focus for contemporary enterprises. With
maturity index, as shown in Fig. 1. ongoing advancements in computer and artificial intelligence technol-
Stich et al. [46] presented that Industry 4.0 is divided into six stages, ogies, integrating progressive concepts into quality management for
namely Computerization, Connectivity, Visibility, Transparency, Pre- automation and intelligence has become a notable trend [54]. Saadallah
dictability, and Adaptability [47]. Each stage builds upon the founda- et al. (2022) [55] presented that the continual evolution of sensors in
tion of the previous one, with detailed explanations and divisions of the smart factories and the industrial Internet of Things (IoT) presents
required capabilities and actual benefits for each stage. As this study enhanced opportunities to apply data-driven methods to machine
focuses on the predictability and adaptability of Industry 4.0, we will learning for quality prediction [55]. As applications expand, meeting
introduce the fifth and sixth stages. The fifth stage, predictability, is quality requirements for predictive machine learning models across
characterized by enterprises being able to collect historical data, extract diverse dimensions becomes a significant challenge in manufacturing
valuable information and knowledge, and adopt accurate data predic- processes. A primary obstacle is improving the precision of quality
tive models to forecast and judge potential events in future monitoring and prediction. Effectively extracting relevant information
manufacturing scenarios, enabling decision-makers to anticipate out- gains importance, prompting the integration of data-driven model
comes in advance [48] and take corresponding decisions. The sixth methods from the field of artificial intelligence. Fertig et al. (2022) [56]
stage, Adaptability, is defined by enterprises automatically responding presented that these methodologies capture interactions, internal data
with the most favorable strategies based on predicted events and correlations, and data relationships to extract knowledge for predicting
providing optimized solutions to on-site operators [39]. The application unfamiliar data [56]. Due to the nature of quality prediction, which
of adaptive technologies for continuous improvement in enterprises is a involves detection or projection, the approach primarily involves su-
critical strategy in Industry 4.0 [47–50]. The goal of the proposed pervised learning methods. Supervised learning aims to estimate values
framework in this study is to achieve the fifth stage of predictability and or categorize targets (regression or classification) based on selected
the sixth stage of adaptability. This will be accomplished by predicting input variables [57]. In this context, machine learning and deep learning
product quality to achieve predictability and analyzing critical factors to techniques can be applied. Common machine learning methods include
provide recommendations for parameter optimization to enhance yield, SVM, ANN, and MLP, while deep learning models encompass CNN,
also achieving adaptability in Industry 4.0. LSTM, and other variations. The strategies for quality prediction exhibit
variation, often contingent on data availability and intended applica-
tion. Msakni et al. (2023) [58] utilized time series data and machine
2.3. Application of deep learning in quality prediction learning algorithms for quality control in manufacturing [58]. Abd
Elnaby et al. [59] combined ML with Six Sigma DMAIC to enhance
Product quality prediction employs statistical and machine learning
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plastic bottle production quality, significantly reducing defects and does not meet the standard, on-site personnel can adjust and optimize
costs, and improving the Sigma level at an Egyptian company [60]. The parameters in real-time based on the key factors identified by machine
convergence of machine and deep learning with quality underscores learning to enhance product yield and reduce production costs. Our
three fundamental tasks: quality factors identification, quality predic- approach also achieves the predictability and adaptability stages of In-
tion, and quality classification. Quality factors identification involves dustry 4.0. The overall method framework is illustrated in Fig. 2.
recognizing, evaluating, and clarifying the connections between process
variables and product quality with an aim to gain comprehensive in- 3.1. Data preprocessing
sights into process interdependencies [61].
From recent research, several important conclusions can be drawn: In the data preprocessing part, although the data provided by the
(1) Predicting quality is a highly diverse and extensively researched field companies has a certain level of completeness, there are still some
within the manufacturing industry. The relevance and popularity of this missing values. Therefore, in this study’s data preprocessing, the mean
field are likely to continue growing in the coming years. (2) General imputation technique is adopted to handle missing values. The data is
methods for quality prediction encompass three main steps: the first step then normalized to fall within the range of 0 and 1. This method elim-
involves data collection and aggregation, the second step is the training inates the comparison limitations caused by different data units,
of predictive models, and the third step involves utilizing the prediction providing a consistent basis for comparative analysis. The formula for
results as references for practical operational decisions. (3) Given the normalization is as follows (Eq. (1)), where X represents the original
increasing availability of data in manufacturing, along with advance- data, Xmin is the minimum value in the time series data, Xmax is the
ments in computational technology and corresponding hardware and maximum value in the time series data, and Xscaled represents the new
software solutions, quality inspection based on predictive models pre- transformed value.
sents a promising and cost-effective approach to inspection processes.
(4) The current state of research underscores the immense potential of X − Xmin
Xscaled = (1)
machine learning and deep learning methods in enhancing quality Xmax − Xmin
assurance and inspection processes.
3.2. Model training
2.4. Discussion
In the model training part, this study will apply XGBoost for feature
From previous literature, the application of Industry 4.0 and digital selection, which will be described in detail in Section 3.2.1. Next, the
transformation in small and medium-sized enterprises (SMEs) is GRU (Gated Recurrent Unit) will be utilized for predicting machine
currently limited [62]. Previous research showed that due to resource parameters, with a comprehensive description and method introduction
and manpower constraints, as well as inadequate technological capa- in Section 3.2.2. Finally, SVM (Support Vector Machine) will be
bilities, few SMEs have been able to simultaneously achieve quality employed to predict the future product quality, with a detailed
prediction and Industry 4.0 adaptability in digital transformation efforts description and method introduction presented in Section 3.2.3.
[63,64]. In addition, the field of quality prediction didn’t offer suitable
measures for addressing defective products, which suggests that the final 3.2.1. Using XGBoost for feature selection
stage of achieving full Industry 4.0 adaptability has not been reached XGBoost, short for eXtreme Gradient Boosting, is one of the boosting
[65]. Therefore, developing a simplified and practical digital trans- algorithms and a common supervised learning technique. The concept of
formation plan that combines adaptability and quality prediction has this algorithm is to combine a large number of classifiers to form one
become the main objective of this research. Furthermore, with the rapid classifier. In other words, it continuously performs feature selection to
development of high-performance computing and the decrease in generate a tree and learn a new function to compensate for the residuals
hardware costs in recent years, deep learning become a financially of the previous prediction [66]. Each tree is correlated with others,
feasible option for SMEs [10]. aiming to correct the mistakes caused by the preceding tree. This
Previous studies have not sufficiently addressed the combination of method combines the advantages of Bagging and Boosting to solve
feature selection and time series prediction models in a manner that classification and regression problems efficiently.
supports the specific needs of SMEs. This study aims to fill this gap by Additionally, XGBoost offers feature selection functionality [67].
proposing a novel method that integrates XGBoost for feature selection Feature selection helps to identify the most useful subset of features in
with a GRU time series model for predicting machine parameters, the original data to enhance the accuracy of classification or model. It is
complemented by an SVM classification model. This hybrid approach is used to quantify the impact between features, eliminate redundant or
designed to facilitate digital transformation, improve adaptability, and irrelevant features in machine learning, create predictive models, and
implement effective quality prediction in SMEs, thereby guiding them find feature combinations related to the predicted class. In XGBoost,
towards the advanced stages of Industry 4.0 maturity. significant features are chosen as nodes in the tree, and the feature
magnitude minimally influences the model’s performance. By extracting
3. Method appropriate features, we can improve the training accuracy [68].
XGBoost can be represented in an additive form, as shown in Eq. (2)
The method framework of this study consists of four steps. In step 1, [69]:
data collection and preprocessing are conducted. In step 2, Machine K
∑
learning techniques are employed to determine the correlation among yi =
̂ fk (xi ), fk ∈ F (2)
various machine data and identify key factors related to product quality. k=1
After filtering the critical factors for machine parameters, a time series
Where ̂ y i represents the predicted value of the model, K denotes the
prediction model is utilized to forecast the machine parameters.
number of decision trees, fk represents the k-th submodel, xi represents
Simultaneously, an SVM classifier is trained to distinguish between good
the i th input sample, and F represents the set of all decision trees. The
and defective products. Subsequently, the learned SVM classifier is
XGBoost objective function consists of two parts: the loss function and
employed to determine whether the predicted future combination of
the regularization, as shown in Eqs. (3) and (4):
machine parameters will result in defective products, achieving the goal
n
of quality prediction and calculating the yield to know the future batch’s ∑ ( 1)
)
L(φt ) = l yi , ̂
y i(t− + ft (xi ) + Ω(fk ) (3)
yield of products. In step 3, we use various relevant indicators to validate i=1
and assess the feasibility of the model. In step 4, if the predicted yield
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∑n [
1
]
1 ∑ T Eq. (7) is used to evaluate the quality of the tree model. A smaller
L(∅) ≅ gi ft (xi ) + hi ft2 (xi ) + γT + λ ω2j value indicates a better model. We can obtain the scoring formula for
i=1
2 2 j=1
⎛ ⎞ splitting nodes in the tree as follows:
T ∑
∑ 1 ⎝∑ (∑ )2
[ gi ωj + + λ⎠ω2j + γT (5)
i∈Ij gi
≅ T
2 i∈I ∧ 1∑
j=1 i∈I j j L(∅)min = − ∑ + γT (7)
2 j=1 i∈Ij hi + λ
Where gi represents the first derivative of sample xi , hi represents the
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M.-C. Chiu et al. Journal of Industrial Information Integration 41 (2024) 100666
n n
∑ 1∑ ( )
TP + TN
maxw(a) = ai − ai aj − yi yj K x, x1 (16) Accuracy = (20)
i=1
2 ij=1 TP + FP + FN + TN
Where ai is the Lagrange multiplier corresponding to each sample, TP
the generalized optimal separating plane decision function can be Precision = (21)
TP + FP
expressed as:
( ) TP
∑ ( ) Recall = (22)
f (x) = sgn yi ai K x, x + b
1
(17) TP + FN
s,v
2⋅precision⋅recall
In this study, the classification has two classes (Good and Defective). F1 score = (23)
precision + recall
Each machine parameter is associated with a class label. SVM classifies
new data points by substituting them into the decision function. If the The evaluation metrics in the second stage are also crucial as the core
result of the calculation is greater than 0, the data point is classified into of this study is to predict product quality in advance. If the predicted
one class; if it is less than 0, it is classified into the other class. machine data can accurately classify the product quality, it demon-
strates the effectiveness of the proposed method in this research.
3.3. Model validation
4. Case study
The performance evaluation of the model in this study is divided into
two parts: prediction and classification. First is the difference between This case study focuses on a small to medium-sized enterprise located
predicted machine data and actual machine data, which is commonly in Taiwan, specializing in the production of IC packaging trays and
known as Mean-Square Error (MSE). It is a measure of accuracy that memory card cases. To ensure the research meets scientific validation,
represents the standard deviation of the differences between predicted we have employed the CRISP-DM (Cross-Industry Standard Process for
and observed values. The definition is given by formula (18), assuming Data Mining) framework [78] for analysis. The study is divided into six
there are n validation data points (i = 1,2,…,n), where ̂ y i represents the main phases: Section 4.1 provides a detailed introduction to Business
predicted machine data and yi represents the actual machine data. Understanding; Section 4.2 elaborates on Data Understanding and Data
Preparation; Section 4.3 explains Modeling, Evaluation, and Deploy-
n
1∑ ment; and finally, a discussion is conducted in Section 4.4.
MSE = y i )2
(yi − ̂ (18)
n i=1
Another indicator to measure the interpretability of the prediction 4.1. Business understanding
model is the coefficient of determination R2 , which measures the pro-
portion of the variance in the dependent variable that is predictable According to, in the Business Understanding phase, we engage in
from the independent variables. The closerR2 is to 1.0, the more discussions with the enterprise to gain a deep understanding of the
explanatory power the model has, and an R2 value of 0.70 indicates a specific problems faced by the business. With outstanding design and
production capabilities in IC packaging trays and tape packaging, the
representative model capability [78]. The formula for calculating R2 is
company has become a well-known IC packaging tray manufacturer in
shown in formula (19), where SSres represents the residual sum of
Taiwan. However, in the past, the company heavily relied on-site ad-
squares, and SStot represents the total sum of squares.
justments for parameters. Due to the need to validate of new process
SSres parameters through repeated Design of Experiments (DOE), a significant
R2 = 1 − (19)
SStot amount of time is required to adjust the parameters [79]. This resulted
The second part involves measuring the classification performance in a waste of production capacity, manpower, resources, and equipment.
using a binary Confusion Matrix, as shown in Table 1. True Positive (TP) To address these challenges, this research proposes a method framework
represents cases where the model correctly identifies the product as for quality prediction. It utilizes the sensors and data collection system
good when it is actually good. False Positive (FP) indicates cases where of the small to medium-sized enterprise to gather data during the pro-
the model incorrectly identifies the product as good when it is actually duction process. Through data analysis and deep learning techniques,
defective. False Negative (FN) represents cases where the model incor- accurate prediction of injection molding machine parameters and
rectly identifies the product as defective when it is actually good, and product yield is achieved. Simultaneously combined with Human Ma-
True Negative (TN) indicates cases where the model correctly identifies chine Interface (HMI), it provides operators with better parameter
the product as defective when it is actually defective. suggestions. This digital transformation process not only reduces labor
Furthermore, the performance is measured using the following costs but also improves process capability indicators, promoting the
evaluation metrics: Precision, Recall, F1-score, and Accuracy. These digital transformation of small and medium-sized enterprises. The
metrics are calculated as shown in Eqs. (20) to (23). Larger values of completion of an Industry 4.0 adaptive system enables adjustment rec-
these metrics indicate better model performance. ommendations based on critical factors if the predicted yield does not
meet expectations, further enhancing process capability and indirectly
reducing costs and manpower. The proposed digital transformation
framework is illustrated in Fig. 3, and the results of the method vali-
dation will be presented in this section.
Table 1
Confusion matrix.
4.2. Data understanding and preparation
Actual
Positive (Good Negative (Defective Subsequently, we proceed with the Data Understanding and Data
product) product) Preparation phases of CRISP-DM. The company provided 17 types of
Predicted Positive (Good TP FP sensor data from the machine. In addition to the sensor data, the com-
product) pany also provided the weight of the product at each mold opening. If
Negative (Defective FN TN the weight exceeds the upper or lower control limit, it is considered a
product)
defective product; otherwise, it is considered acceptable. As mentioned
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in Section 3, this research aims to identify key factors related to product adjusted in order of importance. Correctly setting these parameters en-
quality and provide real-time parameter adjustment and optimization sures complete filling and uniform cooling of molded parts, meeting the
based on these factors to improve product yield and reduce production required dimensions and appearance performance. The adjustment
costs. Therefore, this research applied the XGBoost model to determine recommendations will be presented in Section 4. Furthermore, the
the importance of the 17 sensors on the product weight. This allows on- actual sensors and corresponding variables are shown in Fig. 4.
site personnel to identify possible reasons for product defects. The
importance of each key factor related to product quality is shown in
Table 2. 4.3. Modeling, evaluation, and deployment
From Table 2, we can observe a huge gap in importance between "#6
1st stage holding average pressure" and "#7 1st stage injection lowest Next, we proceed with the Modeling and Evaluation phases of CRISP-
position". The top six key factors are crucial references for on-site DM. Section 4.3.1 explains the training process and outcomes to
personnel in adjusting machine settings, and the operator will be examine the importance and impact of each step in the research method.
Section 4.3.2 compares this study with other methods. Finally, we carry
out the Deployment phase of CRISP-DM, offering recommendations for
Table 2 company parameters, with the results detailed in Section 4.3.3.
Evaluation of the importance of product quality.
Item# Variable name Importance 4.3.1. Model training results
In GRU model training, the impact of different hyperparameters on
1 Plasticizing position 0.139
2 1st stage injection maximum pressure 0.133 the model is evaluated through experimental design. A Taguchi method
3 2nd stage injection maximum pressure 0.128 with 3 factors and 4 levels is employed for hyperparameter optimiza-
4 2nd stage injection time 0.114 tion, considering the following hyperparameters: Dropout rate (0.2, 0.3,
5 2nd stage injection screw distance 0.111 0.4, 0.5), Optimizer (Adam, Adagrad, Adadelta, RMSprop), and
6 1st stage holding average pressure 0.095
7 1st stage injection lowest position 0.061
Learning rate (0.01, 0.005, 0.001, 0.0005). The L16 orthogonal table is
8 1st stage injection screw distance 0.049 employed to select the best combination of hyperparameters, and the
9 1st stage injection time 0.037 results can be found in the appendix.
10 1st stage holding screw distance 0.031 Moreover, the GRU gated recurrent neural network is built using the
11 Temperature C 0.030
Keras package in Python. The GRU handles regression problems, with 64
12 Temperature E 0.029
13 Temperature A 0.018 neurons in the hidden layer, 5 key variables in the input layer, and 1
14 Temperature D 0.010 neuron in the output layer for predicting machine parameters. The batch
15 Temperature B 0.003 size is set to 128, trained for 500 epochs, with a learning rate of 0.001,
16 1st stage holding pressure position 0.002 and utilizing the Adaptive Moment Estimation (Adam) algorithm along
17 1st stage holding pressure time 0.000
with the mean squared error (MSE) loss function to evaluate the gap
8
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between the computed values and the actual values. Table 3 compares
three types of recurrent neural networks: RNN, LSTM, and GRU. All
three models adopt the same feature selection method for prediction.
The results indicate that LSTM and GRU outperform the traditional RNN
in terms of evaluation metrics.
In Part 3, the SVM classifier determines whether a product is good or
defective. The case data is split into a training set and a test set in an 8:2
ratio, and the SVM model is trained. Fig. 5 shows the confusion matrix of
the SVM classifier for classifying good and defective products, where
0 represents good products, and 1 represents defective products. From
this confusion matrix, the classification model achieves an accuracy of
93 %, precision of 95 %, recall of 96 %, and F1 score of 95 %. In other
words, the proposed method in this study also demonstrates a certain
level of accuracy in predicting yield.
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M.-C. Chiu et al. Journal of Industrial Information Integration 41 (2024) 100666
the predicted yield does not meet the company’s established standard, perfectly align with the machine’s configured settings. Therefore, after
the proposed method utilizes XGBoost to analyze key factors influencing discussing it with the on-site engineers, we propose adjusting the orig-
quality and adjust directions based on the deviation of defective inal machine setting from 92.3 to 95. The adjustment recommendations
parameters. for other key factors follow the same approach as described above. To
Fig. 6 presents the average values of good and defective products for verify whether the yield improved after the adjustments, we conducted
different factors and provides adjustment directions. By utilizing his- an experiment during the first iteration. Before the adjustments, we
torical data of good and defective product machine parameter values, tested 21,024 products, out of which 18,578 were good products,
the company can make directional adjustments. For example, in the " #1 resulting in a yield of 88.37 %. After the adjustments, we tested 22,580
Plastic Position " key factor, the average machine parameter value for products, with 20,366 being good products, resulting in a yield of 90.19
defective products is 93.05, whereas for good products, it is 94.87. %.
Therefore, it is clear that the set value needs to be increased to avoid Finally, we implement the method and parameter recommendations
more defective products. But, machine parameter values may not in the company. To validate the adaptability of the proposed method
10
M.-C. Chiu et al. Journal of Industrial Information Integration 41 (2024) 100666
framework, we requested the company to continue collecting data to issues if the predicted yield does not meet the standard, enabling pro-
verify the continuous improvement of yield. Under the same machine active measures based on future possibilities and achieving the concept
and product conditions, we obtained data on yield improvement after six of Industry 4.0 adaptability.
adjustments from November 2022 to April 2023, as shown in Table 5 Kumar et al. (2020) [85] proposed a network model for establishing
and Fig. 7. The 1st instance demonstrates the results of our proposed upper and lower control limits and detecting process parameter faults,
parameter recommendations. After discussing this method and its out- providing a quality control system based on intelligent data for injection
comes with industry and academic professionals, it was implemented molding products [85]. Farahani et al. (2022) [84] further introduced a
within the company. Fig. 7 showcases the results of the company’s ad- predictive maintenance framework that effectively predicts and man-
justments using our method, which highlights the 2nd to 6th instances ages maintenance operations in plastic injection molding plants and
(implemented by the company). The yield after each of the six adjust- demonstrates the capability to predict cooling issues by utilizing inte-
ments is higher than the yield before adjustments, with the overall yield grated data from injection machines and in-mold sensors [84]. Although
reaching above 90 % after the six adjustments. The overall average yield the system improved injection molding product quality, it could not
achieves 96.72 %, indicating that the proposed method framework can predict product quality in advance to reduce defect rates. Guo et al.
bring continuous improvement to the enterprise. (2019) [86] combined reinforcement learning and artificial neural
We can further see the results of individual parameter adjustments in network models to optimize process parameters, demonstrating fast and
Fig. 8. Take the " #1 Plastic Position " key factor as an example, after the stable convergence in process parameter optimization [86]. Our study
initial adjustment, we observed five consecutive production runs with can predict product quality in advance, reducing unnecessary waste and
no abnormalities. Therefore, we maintained the settings based on the providing key parameter adjustment suggestions as a digital trans-
recommendations from the first adjustment. However, taking the " #4 formation plan for small and SMEs. Dong et al. (2021) [87] proposed a
2nd stage injection time " key factor as an example; after the initial self-learning parameter optimization method that iteratively updates
adjustment, we noticed that the adjusted setting was too high during the parameters in each iteration until the best parameters are found [87].
production process. Therefore, after discussing it with the on-site engi- Wu et al. (2023) [88] presented a generative machine learning-based
neers, we decided to make slight adjustments to the setting value. Due to multi-objective optimization model for injection molding, which can
variations in product types, size and appearance requirements, as well as predict part qualification and optimize processing variables for minimal
differences in raw material batches, on-site personnel may also make energy consumption and weight differences among parts [88].
adjustment based on specific dimensional, appearance, and raw material Dănuţ-Sorin et al. (2020) [89] proposed the concept of adaptability in
batch requirements. intelligent plastic injection molding manufacturing [89]. Gim et al.
(2023) [90] demonstrate the effectiveness of transfer learning in opti-
4.4. Discussion mizing injection molding processes for high-surface quality parts that
reduced the need for costly and time-consuming optimization after mold
To demonstrate the significance and impact of this research in both transfer [90]. However, as revealed by the mentioned studies, product
academic and practical aspects, this section compares with previous quality cannot be known in advance, and adjustments can only be made
studies in the injection molding industry. Table 6 illustrates the com- after defects occur. Previous studies have shown that product quality
parison with related research. In previous studies, Farahani et al. (2021) cannot be known in advance, and adjustments can only be made after
[82] proposed a linear regression model for developing a quality defects occur, despite some research suggesting adaptability. Our study
monitoring system using process data from various mold sensors and addresses these gaps by proposing a method framework incorporating
machine data sources [80]. This research only compared various quality prediction and offering relevant parameter adjustment sugges-
methods for predicting product weight, contributing less to practical tions. This approach aims to achieve digital transformation with In-
applications. Silva & Alenya (2021) [77] used Artificial Neural Network dustry 4.0 adaptability and quality prediction. In contrast, our method
(ANN) and SVM as classifiers to detect part conformity or defects in a framework achieves Industry 4.0 adaptability and demonstrates a sig-
plastic injection molding company in Portugal [77]. However, this nificant improvement in process capability through on-site validation.
proposed framework lacks the ability to identify key parameters related Considering the company falls within the category of SMEs, the
to product quality, providing only the advantage of quality prediction. singularity of its product line, to some extent, limits our ability to
In contrast, our proposed method can overcome this limitation by demonstrate a diverse range of cases. In SMEs, the scope of products and
identifying key parameters and improving process capability indices. services is often more specialized, which restrict new cases from the
Párizs et al. (2022) [83] compared various machine learning methods same enterprise. Therefore, this study has chosen to focus on an in-depth
for predicting quality in multi-cavity co-injection molding [83]. analysis of a single case, aiming to extract valuable insights and un-
Although this study trained classifiers with a small amount of data and derstanding by exploring its details and complexities. Future research
analyzed selective feature selection methods and principal component will endeavor to extend validations to a broader range of industrial
analysis for defining key features from pressure curves for each classi- sectors to enhance the generalizability and practicality of the research
fier, the study focused on quality classification and did not address findings, thereby increasing the universal applicability and impact of the
improving product quality. Similarly, our research also employs feature study.
selection methods for parameter prediction and achieves the goal of
predicting product quality and adaptability. It not only predicts product 5. Conclusion
quality but also enhances product yield. Unlike the mentioned studies,
this research provides relevant adjustment recommendations to address This research developed a hybrid machine learning model to address
Table 5
Yield improvement.
Times Before 1st 2nd 3rd 4th 5th 6th
Product
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practical issues and academic contributions in small and medium-sized the research gap in virtual measurement and adaptability fields and
manufacturing industries. Additionally, it rigorously validated the provides an effective digital transformation solution for these industries.
effectiveness of this approach using the CRISP-DM methodology. It fills The proposed method framework demonstrates insert an average of 95
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M.-C. Chiu et al. Journal of Industrial Information Integration 41 (2024) 100666
Appendix
Table A1
Experimental design.
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Table A2
Hyperparameter optimization results.
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