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Case Study: Compufix Computer Services

CCS experienced dramatic growth and needed to ensure high quality support for customers. They partnered with ISG technology, who built a comprehensive help desk staffed with dedicated employees in under a month. ISG provided first level support specialists based in Bulgaria to handle CCS's 1,500 customer accounts. The transfer of support was successfully completed within an evening. CCS was extremely satisfied with ISG's detailed planning, preparation, and smooth transition and handover of service.

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473 views1 page

Case Study: Compufix Computer Services

CCS experienced dramatic growth and needed to ensure high quality support for customers. They partnered with ISG technology, who built a comprehensive help desk staffed with dedicated employees in under a month. ISG provided first level support specialists based in Bulgaria to handle CCS's 1,500 customer accounts. The transfer of support was successfully completed within an evening. CCS was extremely satisfied with ISG's detailed planning, preparation, and smooth transition and handover of service.

Uploaded by

ISG technology
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CASE STUDY

COMPUFIX COMPUTER SERVICES


UK. CCS provides design, delivery and support of networking solutions. CCS and ISG technology have formed a successful partnership to provide end-to-end WiFi solutions to grant a rst class WiFi experience to customers. As one of the largest and fastest growing telecommunications providers in the UK, CCS o ers cost-e ective, full-featured VoIP phone systems exclusively for businesses.

Compu x Computer Services (CCS) was originally formed as a PC and network support company, serving small to medium sized businesses in London and the South East of the United Kingdom. Now the Company supplies IT network and hosted services to the corporate, hospitality and local government sectors throughout the

THE CHALLENGE
CCS has experienced dramatic growth, doubling the amount of customer sites within the last year. Due to this expansion, Compu x had to ensure their customers received outstanding service and high quality support. CCS turned to ISG technology to provide reliable and outstanding support. ISG technology worked in collaboration with CCS for a month to create a detailed transition plan to alleviate any issues. ISG technology was responsible for all recruitment, preparing of the premises, procuring of all equipment, applications, interfaces, communications and training for the team. ISG technology built a comprehensive Help Desk, sta ed with an exceptional group of passionate and dedicated employees, in less than one month. The team provides 24x7x365 Help Desk Support to 1,500 pubs across the UK.

Greg Lomax Managing Director

SOLUTIONS DELIVERED
ISG technology provided Compu x with a team of First Level Support Analyst Specialists. The support is provided by a dedicated team in ISG technology's European Support Centre in So a, Bulgaria. The transfer of Compu xs original UK based Help Desk phone lines was successfully completed within one evening. The project started at the beginning of November and within one month all 1,500 customers were supported by Compu xs dedicated team, located in ISG technology's European Support Centre. ISG technology designed and implemented the networking infrastructure on site, including cabling, routers, switches, VoIP, PDQs (devices and connectivity), the connectivity and line providers, PCs and emails, all according to the Customers speci cations. Compu x was extremely satis ed with the success of the project, especially with ISG technologys detailed planning, preparation, smooth transitioning and handover of the Service.

Approved by Compu x Computer Services

With our continuous expansion it was vital to nd a company that could not only provide the support we required but could also provide a smooth transition.

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