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Chat Transcript

The document is a chat transcript between a user named Omphile and the Disney+ Virtual Assistant, which assists with account management and troubleshooting. Omphile inquires about billing and plan changes after subscribing through the Disney+ app. The conversation transitions to a live agent named Rabia for further assistance with payment.

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Omphile L. Hlati
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8 views1 page

Chat Transcript

The document is a chat transcript between a user named Omphile and the Disney+ Virtual Assistant, which assists with account management and troubleshooting. Omphile inquires about billing and plan changes after subscribing through the Disney+ app. The conversation transitions to a live agent named Rabia for further assistance with payment.

Uploaded by

Omphile L. Hlati
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Time Zone : Africa/Johannesburg

Chat Started : Wed, 28 May 2025 16:30:35

(Wed, 28 May 2025 16:30:35) Disney Virtual Assistant : Hello! I'm the Disney+
Virtual Assistant!

(Wed, 28 May 2025 16:30:35) Disney Virtual Assistant : I can help you get started,
manage your account, troubleshoot, and much more.
I'm currently better at understanding short sentences.

(Wed, 28 May 2025 16:30:35) Disney Virtual Assistant : Card: Ask Me About: Logging
In, Subscriptions , Billings and Plan Changes ,
Technical Support , Others

(Wed, 28 May 2025 16:30:40) Omphile : Billings and Plan Changes


TextPostBack: Billings and Plan Changes

(Wed, 28 May 2025 16:30:41) Disney Virtual Assistant : Card: Billings and Plan
Changes : I'd be happy to help you. Can you tell me how
you subscribed to Disney+? Disney+ Website, Disney+ App, A third party app
store, A Disney+ partner offer, I'm not sure

(Wed, 28 May 2025 16:30:55) Omphile : Disney+ App


TextPostBack: Disney+ App

(Wed, 28 May 2025 16:31:00) Disney Virtual Assistant : ContactDetailsForm:


Please fill out the form below to chat with an agent

(Wed, 28 May 2025 16:31:23) Omphile : Full Name Omphile Phone Number 0794162271
Email Address
[email protected]
ContactDetailsPostBack: NAME:Omphile PHONE_NO:0794162271
EMAIL:[email protected]

(Wed, 28 May 2025 16:31:27) Disney Virtual Assistant :


Please wait while we connect you to one of our live agents for further
assistance.

(Wed, 28 May 2025 16:31:33) Disney Virtual Assistant : Your estimated wait time is
approximately 5 Minutes.

(Wed, 28 May 2025 16:31:35) Disney Virtual Assistant : You are now connected to
Rabia

(Wed, 28 May 2025 16:32:18) Omphile : It's my first time using Disney+ App I want
to pay

(Wed, 28 May 2025 16:32:27) Disney+ Live Chat South Africa : Thank you for
contacting Disney+! My name is Rabia. How may I assist you today?

(Wed, 28 May 2025 16:32:55) Omphile : It's my first time using Disney+ App I want
to pay

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