Transcript Summary Results:

Actual Results (Shared Document) Achieved Results (Prompt Builder)

Important Symptoms

1.​ Platform module displaying - Customer attempted a software update

question marks on a scissor lift.
2.​ CANbus failure - Customer is uncertain if the software is
3.​ Power module failure correct for both the base and platform
4.​ Loss of power to the platform modules.
5.​ Machine setup showing incorrect - Customer mentioned potentially
damaging modules during the update
process.
- Customer requires confirmation that the
software part number is appropriate for
their equipment.

Likely Cause

The platform software was installed - The issue is likely caused by incorrect
improperly. software updates on the platform and
base modules.
- There may be a need for proper tilt
calibration following the software update.

Steps To Resolve

●​ The software update process was - Ensure the software update is saved to
reviewed and installed the laptop to avoid module frying due to
●​ The machine setup was toggled internet loss.
between different models and - Verify the correct software part number.
markets to reset configurations. - Perform a tilt calibration if the tilt sensor
●​ Performed calibrations. reading is off.
- Calibrate the elevation sensor.
- Calibrate the 0% load and then the 110%
load.
- Ensure the platform module is visible in
platform mode.
- Verify the platform module software
version.
- Update all modules simultaneously to
prevent CAN bus failures.
- Confirm there is no load cell if the unit
build does not include it.
- Adjust settings to reflect the absence of a
load cell if necessary.

Troubleshooting Steps

1.​ Test: Technician attempted 1. Test - The agent verified the software
to update the software on update on the scissor.
the ES 2632 scissor lift Result – The software was confirmed for
Result: The base module update the base module and platform module.
was successful, but the a. Subsystem – Software
platform module showed b. Device - Scissor
question marks, indicating a
failure. 2. Test - The agent checked the part
●​ Device Tested: Base number for the ES 3226.
Module & Platform Result – There was only one part number.
Module a. Subsystem – Part Number Identification
●​ Subsystem: Software b. Device - ES 3226
Update
2.​ Test: Verified software part 3. Test - The agent examined the tilt
numbers and ensured calibration.
compatibility for both the Result – The tilt was at negative 1.3
base and platform modules. degrees.
Result: Confirmed that the a. Subsystem – Tilt Calibration
correct software version (P1.0) b. Device - Scissor
should be applied to the
platform module. 4. Test - The agent reviewed the platform
●​ Device Tested: module in platform mode.
Platform Module Result – The platform module was P1.0.
●​ Subsystem: Software a. Subsystem – Platform Module Software
Compatibility b. Device - Platform Module
3.​ Test: Re-attempted
platform module update 5. Test - The agent confirmed the load cell
using the system module presence.
reprogrammer. Result – The unit did not have a load cell.
Result: The update process a. Subsystem – Load Cell Module
completed successfully, but the b. Device - Scissor
module still showed question
marks. 6. Test - The agent performed a tilt
●​ Device Tested: calibration after a software update.
Platform Module Result – The tilt calibration was necessary
●​ Subsystem: Software to ensure proper operation.
Deployment a. Subsystem – Tilt Calibration
4.​ Test: Verified if a fuse blew b. Device - Scissor
during the software update
or if power was lost to the
platform.
Result: No immediate power
failure was identified.
●​ Device Tested:
Platform Power
Circuit
●​ Subsystem: Power
5.​ Test: Accessed machine
setup settings and toggled
the model and market
region to reset
configurations.
Result: Allowed reconfiguration
of software settings, but the
platform module still displayed
question marks.
●​ Device Tested:
 Machine Setup
●​ Subsystem:
Configuration
Settings
6.​ Test: Checked voltage at the
contactor using a
multimeter.
Result: Detected low voltage
(6.0V instead of expected
value), indicating a potential
issue.
●​ Device Tested:
Power Module &
Contactor
●​ Subsystem:
Contactor Circuit
7.​ Test: Verified voltage at the
power module to determine
if the contactor was
functioning properly.
Result: Voltage was present but
lower than expected, possibly
causing a power module failure.
●​ Device Tested:
Ground & Power
Module
●​ Subsystem: Electrical
8.​ Test: Verified and changed
motor type in machine
setup from AC to DC to
troubleshoot power issues.
Result: Switching to DC drive
allowed the machine to
function properly.
●​ Device Tested: Drive
Motor
●​ Subsystem: Drive
System
9.​ Test: Rechecked software
version with the key switch
in platform mode.
Result: Platform module
software version P1.0 was
confirmed.
●​ Device Tested:
Platform Module
Software
●​ Subsystem: Platform
Mode & Software
Confirmation
10.​Test: Identified the need to
calibrate the load system at
0% and 110% capacity using
weight.
Result: Required additional
weight (batteries or test
weights) to complete
calibration.
●​ Device Tested: Load
Cell System
●​ Subsystem: Load
Calibration
11.​Test: Verified tilt reading
and recalibrated the tilt
sensor due to a negative
1.3-degree reading.
Result: Ensured accurate tilt
calibration for proper machine
operation.
●​ Device Tested: Tilt
Sensor
●​ Subsystem: Tilt
Sensor Calibration
12.​Test: Cycled e-stop, verified
drive function, and
rechecked software
versions.
Result: Machine was
successfully restored to
working condition.
●​ Device Tested: Full
System Functionality
●​ Final Steps: System
Reset & Verification