1. What are the three tiers of Lifecycle Management? (Choose three.

 A. Know what you don't have

 B. Increase onboarding controls
 C. Know what you have
 D. Improve management controls
 E. Improve efficiency

Ans-CDE

2. Which ServiceNow role enables the user to perform actions related to incident,
problem, change, and configuration management?

 A. procurement_user
 B. inventory_admin
 C. itil
 D. discovery_admin
 E. asset

Ans-C

3. Which plugins for asset management functionality are inactive by default? (Choose
three.)

 A. Expense Line
 B. Hardware Asset Management
 C. Procurement
 D. Depreciation
 E. Cost Management
 F. My Assets

Ans-BCE

4. What is the third tier of the capability blueprint?

 A. Practical management
 B. Strategic conformance
 C. Trustworthy data
 D. Operational integration
 E. Financial management

Ans-D
 5. Which is NOT a component of a hardware asset's lifecycle?

 A. Dispose
 B. Request
 C. Consume
 D. Procure
 E. Receive

Ans-C

6. The Hardware Asset Management (HAM) application expands baseline ITSM Asset
Management with which features? (Choose three.)

 A. Mobile Asset Receiving

 B. Mobile My Assets
 C. Hardware Model Normalization
 D. Hardware Asset Dashboard
 E. Stockrooms
 F. Asset & Model Records
 G. Asset Inventory Audit

Ans-CDG

7. Expected outcomes of IT asset management (ITAM) include which of the following?

(Choose three.)

 A. Integrates with business services via the Service Catalog from request through to
disposal
 B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they
pass through their useful life as configuration items (CIs)
 C. Provides input into, aligns with, and follows corporate governance
 D. Improves application privacy and security adherence
 E. Leverages Service Mapping to predict service impact

Ans-ABC

8. What is the difference between ITAM personas and ITAM Roles? (Choose four.)

 A. A user may have multiple roles, but a single persona

 B. Roles control access to features in the product
 C. Personas represent types of users of the product
 D. Personas control access to features in the product
 E. Roles represent types of users of the product
 F. A user may have multiple roles and personas
 Ans-ABCF

*9. Hamm is a member of the Asset Managers group which has the ham_admin role
assigned to it. Based on this role alone, which of the following operations can Hamm
perform? (Choose four.)

 A. Revert normalization results

 B. Create and delete asset records
 C. Create purchase orders
 D. Create flows
 E. Import assets
 F. Add Service Catalog entries

Ans-ABCE

10. What information would you track for a configuration item (CI) versus an asset?
(Choose two.)

 A. Financial
 B. Lifecycle
 C. Contractual
 D. Operational
 E. Relationship

Ans-DE

11. A component is considered an IT asset vs. a configuration item (CI) when you want
to do which of the following? (Choose three.)

 A. Manage its procurement, maintenance, or retirement

 B. Track its operational information
 C. Track its monetary value or costs
 D. Manage its associated license, warranty, or lease contracts
 E. Know its relationships to other assets in the CMDB

Ans-ACD

12. Which of the following are considered assets? (Choose three.)

 A. Facilities
 B. Contracts
 C. Hardware
 D. Software entitlements
 E. Software distributions

Ans-ACD

13. What is the default display name for an asset?

 A. An automatically generated combination of serial number and model category

 B. An automatically generated combination of asset tag and model
 C. An automatically generated combination of serial number and model
 D. An automatically generated combination of asset tag and model category

Ans-B

14. What is the default state of a newly created asset?

 A. In use
 B. Consumed
 C. On order
 D. In stock

Ans-A

15. What is the impact of a customer opting out of the ServiceNow Content Service for
specific models?

 A. Unrecognized data doesn't get sent to the ServiceNow Content Service and the
customer doesn't receive Content Library updates
 B. Unrecognized data doesn't get sent to the ServiceNow Content Service
 C. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
 D. Customer doesn't receive Content Library updates

Ans-B

16. What fields does the ServiceNow Content Service normalize or enrich? (Choose
four.)

 A. Lifecycle
 B. Device type
 C. Manufacturer
 D. Memory
 E. Asset tag
 F. Hardware model

Ans-ABCF

17. What is the process of restructuring data to maintain consistency?

 A. Integration
 B. Normalization
 C. Discovery
 D. Service Mapping

Ans- B

18. What are ways to measure trustworthy data? (Choose four.)

 A. Sustainability
 B. Plausibility
 C. Credibility
 D. Dependability
 E. Transferability
 F. Reliability

Ans-CDEF

19. Any normalization that has occurred on a model can be reverted by using this
feature.

 A. Normalizations cannot be reverted

 B. Rollback Normalization Business Rule
 C. Undo Normalization Scheduled Job
 D. Revert Normalization UI Action

Ans-D

20.Which of these tables are installed with Hardware Model Normalization? (Choose
three.)

 A. Device Type
 B. Hardware Manufacturer
 C. Hardware Normalize Key
 D. Hardware Model Library
 E. Device Name
 Ans- ABD

21. To perform hardware model normalization, which three fields from the hardware
model record are used to set the normalized display name?

 A. Name, Asset tracking unit, Model number

 B. Name, Manufacturer, Model number
 C. Asset tracking unit, Manufacturer, Model category
 D. Asset tracking unit, Manufacturer, Model number
 E. Name, Device type, Model category

Ans- B

22. What is the global standard for product recognition used during hardware model
normalization?

 A. IAPSO
 B. UPC
 C. UNSPSC
 D. ECCMA
 E. NIGP

Ans-C

23. During hardware model normalization, a hardware asset is set to a normalization

status of, "Partially Normalized". What is the most likely cause?

 A. The model name is missing from the hardware model record.

 B. The model number is missing from the hardware model record.
 C. The model product is missing from the hardware model record.
 D. The model manufacturer is missing from the hardware model record.

Ans- B

24. What information should be tracked in an asset record? (Choose two.)

 A. Physical resources
 B. Financial information
 C. Operational details
 D. Contractual information
 E. Logical relationships

Ans- BD
 25. Once the content update adds hardware lifecycle data to your instance, can it be
deleted?

 A. Yes, it can
 B. No, it cannot unless the lifecycle stage is EOL
 C. No, it cannot
 D. Yes, it can be deleted or deactivated

Ans- C

26. What feature does the Hardware Asset Management (HAM) application use to fully
normalize hardware models?

 A. Transform mappings
 B. Mapping assist
 C. Normalization transformation
 D. Normalization mappings
 E. Transform normalization

Ans- D

27. During normalization, what is the most common cause for hardware models to
generate a status of Match Not Found?

 A. Missing transform map

 B. Plugin issues
 C. Invalid transform map
 D. Missing data

Ans- D

28. Which values does the "Asset tracking strategy" field provide to affect individual
models? (Choose three.)

 A. Create consumable asset

 B. Don't create assets
 C. Merge CI
 D. Leave to category
 E. Create assets

Ans- ABD
 29. When activating Hardware Asset Management (HAM) in an instance already
running Field Service Management (FSM), how do you configure asset tasks for
existing incident, change, and work order flows?

 A. No configuration is required: asset tasks automatically activate behind the scenes

 B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the
asset tasks
 C. Activate HAM and then re-run the scheduled FSM jobs
 D. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs

Ans- A

*30. When a hardware asset is retired (e.g., a server), what happens to any existing
software allocations on that asset?

 A. The software allocations remain with the hardware asset and need to be reclaimed
manually.
 B. The software allocations are automatically returned back into inventory.
 C. The software allocations are removed from the asset, but not returned to inventory.
 D. The behavior is controlled by the configurable system property
glide.ham.retire_reclaim_sw().
 E. The behavior is controlled by the configurable system property glide.ham.retire_sw().

Ans- C
31. With regard to Contract Management notifications, what is the most important
contract date to be aware of?

 A. Extend date
 B. Renew date
 C. Expire date
 D. Start date

Ans- C

32. Inventory audit results provide easy visibility into the reconciliation of scanned
assets to the existing inventory. What audit statuses are displayed as part of the
results? (Choose four.)

 A. Scanned
 B. Not found
 C. New
 D. Scanned and not expected
 E. Scanned and expected
 F. Expected and not found

Ans- CDEF

33. How can you automate the replenishment of stock levels?

 A. Transfer Rules
 B. Transfer Orders
 C. Stock Filters
 D. Stock Rules

Ans- D

34. What are baseline asset states? (Choose three.)

 A. In Stock
 B. Consumed
 C. Retired
 D. Duplicate
 E. Exported

Ans-ABC

35. What field must an agent complete when resolving an incident in order for the HAM
asset tasks to automatically update all configuration item (CI) and asset records
associated to the Incident?

 A. Asset and CI Action

 B. Asset-CI Task Action
 C. Asset Task Action
 D. Asset Action

Ans- D

36. Which mobile app allows the user to conduct an inventory audit?

 A. ServiceNow Agent mobile app

 B. Mobile My Inventory
 C. Mobile Hardware Asset Management
 D. Mobile My Assets
 E. ServiceNow Inventory mobile app

Ans- A

37. When running an asset audit, you receive the result of 10 "Scanned and expected"
assets. What does this mean?

 A. You expected 10 assets in your inventory and scanned 10 assets during your audit,
but none of them are on your expected inventory list.
 B. You expected 10 assets in your inventory and scanned these 10 assets during your
audit.
 C. You expected 10 assets during your audit inventory and scanned 10 assets, but
none of them have a record in your ServiceNow instance.
 D. You scanned 10 assets in your inventory, but none of them were on your expected
inventory list.

Ans-B

38. During an audit, when is the Expected Assets list populated in the asset audit form?

 A. When the nightly scheduled job runs

 B. When scanning completes
 C. When scanning begins
 D. Pre-populated by the asset manager before audit
 E. When the asset manager Submits the results

Ans-C

39. Which of the following are valid substates of the Retired state? (Choose four.)

 A. Disposed
 B. Donated
 C. Vendor Credit
 D. Destroyed
 E. Pending Disposal
 F. Sold

Ans ABCF
 40. When a stock manager receives a new delivery of consumables, what happens if all
the following fields match another record in the stockroom?
• Assigned to
• Model
• Model category
• State
• Stockroom
• Substate

 A. The stock manager must create a separate model record if the cost per item is
more/less
 B. The data is automatically merged to create a blended quantity and cost
 C. The data is automatically created in a new record if the cost per item is more/less
 D. The stock manager must merge the consumable records to create a blended quantity
and cost

Ans- B

41. How does an end user determine what consumables they have consumed?

 A. Navigate to Self-Service > My Consumables

 B. Navigate to Self-Service > My Assets
 C. Navigate to Asset > Hardware Asset Dashboard
 D. Navigate to Self-Service > My Hardware Asset Dashboard

Ans- B

42. When using transfer orders to move multiple assets from a single stockroom to
another, how should each asset be listed?

 A. Each asset should be listed as a transfer order line on the transfer order
 B. Each asset should be listed in a transfer order task on the transfer order
 C. Each asset should be listed as a transfer order line on the transfer order task
 D. Each asset should be listed in an individual transfer order

Ans-A

43. What happens to the associated assets when you cancel a transfer order line on a
transfer order?

 A. The asset(s) on the order line are released, but their state remains Pre-allocated
 B. The asset(s) on the order line are released and they can be attached to another
transfer order
 C. All assets on the transfer order are released, but their state remains Pre-allocated
 D. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
 E. All assets on the transfer order are released and they can be attached to another
transfer order

Ans- B

44. When transferring non-consumable assets between stockrooms, how must they be
transferred?

 A. In sets of two items

 B. No more than 10% of the source stockroom's inventory
 C. As a single entity with a quantity of one
 D. In groups of ten items

Ans- C

45. When disposing of an IT asset through a vendor, what documentation should be

attached to the retired asset's record as proof of adherence to environmental,
regulatory, and legal requirements?

 A. Certificate of discharge
 B. Certificate of decommission
 C. Certificate of destruction
 D. Certificate of disposal
 E. Certificate of retirement

Ans- D

46. You may adjust a contract when it is in which of the following states? (Choose two.)

 A. Active
 B. Extended
 C. Canceled
 D. Expired
 E. Renewed

Ans-AD

47. Which catalogs support the request and procurement process? (Choose three.)
 A. Product Catalog
 B. Vendor Catalog
 C. Asset Catalog
 D. Service Catalog
 E. Procurement Catalog

Ans-ABD

48. What are the three types of catalogs in ServiceNow? (Choose three.)

 A. Product Catalog
 B. Consumable Catalog
 C. Asset Catalog
 D. Vendor Catalog
 E. Service Catalog

Ans- ADE

49. The Stock Rule Runner scheduled job replenishes stock in a

stockroom__________.

 A. When stock is less than the threshold specified in the stock rule
 B. By creating a purchase orders to restock from other stockrooms
 C. By creating transfer orders to restock from other stockrooms
 D. By notifying the stockroom manager of new transfer orders

Ans-A

50. When creating a list report that groups all assets by product model, which table is used?

 A. alm_asset
 B. alm_model
 C. alm_model_category
 D. alm_hardware

Ans-A

51. Assets can be scanned and created in ServiceNow via the Agent mobile application
in which scenarios? (Choose two.)

 A. Create a single asset via barcode scan

 B. Receive one or multiple assets from a purchase order
 C. Create multiple assets listed on a contract PDF scan
 D. Create a single asset via Name search
 Ans-AB

52. When viewing the Model Management tab of the Hardware Asset dashboard, you see that
several models are reported as Match Not Found. What are potential causes of this? (Choose
three.)

 A. You have opted out of the Content Service

 B. The content is not available from the Content Service
 C. Your model form contains a good Model number, but a bad model Name
 D. Something on your model form may be badly formatted
 E. The content has not been downloaded from the Content Service

Ans-BDE

53. Which of the following are components of the asset request structure? (Choose
three.)

 A. Procurement orders
 B. Transfer orders
 C. Stock order tasks
 D. Purchase orders
 E. Catalog tasks

Ans-BDE

54. What is the primary goal of the Inventory tab of the Hardware Asset Management
dashboard?

 A. Help the asset manager generate reports

 B. Show the value from maintaining inventory
 C. Help the stock manager process transfer orders
 D. Show the value from bulk purchasing
 E. Help the asset manager process purchase orders

Ans-B

55. What do certification filters define?

 A. The percentage of tasks required for the certification to be considered complete

 B. When the certification is performed
 C. The assets to be certified
 D. What fields are displayed for certification

Ans-C
 56. Which features are part of the ServiceNow Mobile App? (Choose two.)

 A. Provides end users visibility to their assigned hardware

 B. Enables reclamation of mobile devices
 C. Provides users visibility to their disposed consumables
 D. Enables end users to log incidents for their assigned assets

Ans- AD

57. What information would you find on the End of Life tab of the Hardware Asset
dashboard? (Choose two.)

 A. Hardware asset disposal status

 B. New hardware assets found by audits
 C. Hardware assets disposed (YTD)
 D. Consumable models up for End of Life

Ans- AC

58. What are some examples of operational expenses of managing an asset throughout
its lifecycle? (Choose two.)

 A. Replacement parts
 B. Storage costs
 C. Maintenance agreements
 D. Warranty costs

Ans-AC

59. What is the name of the scheduled job that generates expense lines based on rate
cards?

 A. Process Daily Costs

 B. Process FM Costs
 C. Process Daily Allocations
 D. Process Expense Allocations

Ans-B

60. How do you calculate residual value?

 A. Subtract the amortized value from the cost of the asset

 B. Subtract storage and lease cost from the cost of the asset
 C. Subtract the depreciation from the cost of the asset
 D. Subtract the salvage value from the cost of the asset

Ans-C

61. Configuration items (CIs) track what type of information? (Choose two.)

 A. Financial
 B. Operational
 C. Lifecycle
 D. Contractual
 E. Relationship

Ans-BE

62. When does an asset’s lifecycle begin?

 A. When an asset request is fulfilled

 B. Upon the asset deployment
 C. When the asset is procured
 D. Upon the asset’s request

Ans-D

63. What are the goals of IT asset management (ITAM)? (Choose four.)

 A. Optimize cost
 B. Provide decision support
 C. Improve productivity
 D. Provide financial reporting
 E. Improve operational usage
 F. Track logical relationships

Ans-ABCD

64. A given collection of methodologies, assets, and templates within Now Create is
referred to as what?

 A. Now Create pack

 B. Project pack
 C. Success pack
 D. Methodology pack
 E. Asset pack

Ans-C
 65. To access the full spectrum of asset management functionality, which inactive
plugins should be installed? (Choose five.)

 A. Discovery
 B. Cost Management
 C. Procurement
 D. Hardware Asset Management
 E. Data Certification
 F. Service Mapping
 G. Managed Documents

Ans-BCDEG

66. What are the four tiers of Capability Blueprint?

 A. Trustworthy Data, Lifecycle Management, Process Integration, Strategic

Conformance
 B. Trustworthy Data, Practical Management, Process Integration, Business Alignment
 C. Trustworthy Data, Practical Management, Operational Integration, Strategic
Conformance
 D. Trustworthy Data, Lifecycle Management, Operational integration, Business
Alignment

Ans-C

67. What core table requires migration when extending ITSM Asset Management with
Hardware Asset Management?

 A. cmdb_model_category
 B. alm_hardware
 C. No migration is required
 D. alm_asset

Ans-C

68. How could you quickly determine if you had the Hardware Asset Management
(HAM) plugin installed on your instance?

 A. Check for the Hardware Assets module in the application navigator

 B. Check for the Hardware Asset Dashboard module in the application navigator
 C. Check for the Asset application in the application navigator
 D. Check for the Hardware Asset Management application in the application navigator

Ans-B
 69. A component is considered an IT asset when you want to: (Choose three.)

 A. Manage its procurement

 B. Know its relationships to a business service
 C. Track its operational information
 D. Track its incurred costs
 E. Manage its maintenance contracts

Ans-ADE

70. Which is NOT considered an asset?

 A. Websites
 B. Switches
 C. Routers
 D. Buildings
 E. Software entitlements

Ans-A
71. What are model records?

 A. Models are specific versions or various configurations of an asset

 B. Models are any computer, device, software or service in the CMDB
 C. Models directly associate configuration item (CI) classes with asset classes
 D. Models are anything capable of being owned or controlled to produce economic
value

Ans-A

72. Which of the following are functions of the model category? (Choose two.)

 A. Model categories group consumables in the Product Catalog

 B. Model categories determine when to create assets from configuration items (Cls)
 C. Model categories group related assets in the Service Catalog
 D. Model categories provide the link between configuration management and asset
management
 E. Model categories provide the link between procurement management and asset
management

Ans-BD
 73. When does hardware normalization run by default?

 A. On an hourly basis
 B. On a daily basis
 C. Every 12 hours
 D. Upon saving

Ans-B
74. For a model to be fully normalized, what must be added to the model record?

 A. Version
 B. Owner
 C. Manufacturer
 D. Model number

Ans-D

75. Which elements are provided by the hardware asset management content service?
(Choose three.)

 A. Manufacturer lifecycle dates

 B. Cost
 C. Product warranty
 D. Manufacturer
 E. Model name
 F. Compatibles

Ans-ADE

76. What hardware asset attribute should you track that is NOT part of a configuration
item (CI)?

 A. IP address
 B. CPU
 C. Cost
 D. Operating system
 E. Memory

Ans-C

77. Under which condition does the Now Platform NOT create an asset automatically?
 A. Configuration normalization
 B. Enforced CI verification
 C. Data synching
 D. Data justification
 E. Model characterization

Ans- B

78. Which three attributes from a hardware model record are used for setting the
normalized display name during hardware model normalization?

 A. Name, Manufacturer, Model category

 B. Asset tracking unit, Manufacturer, Model number
 C. Name, Manufacturer, Model number
 D. Name, Asset tracking unit, Model number
 E. Asset tracking unit, Manufacturer, Model category

Ans-C
79. Which key attribute in the model record does hardware model normalization use to
normalize inconsistent manufactures and product names?

 A. Asset tag
 B. Display name
 C. Model category
 D. Model number
 E. Asset tracking unit

Ans-D
*80. What plugin offers consistent, good, clean data for the company names of vendors
or manufactures?

 A. Hardware Model Normalization (com.sn_hwnorm)

 B. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)
 C. Outbound Tracking (com.glide.outbound_tracking)
 D. Normalization Data Services Client (com.glide.data_services_canonicalization.client)

Ans-D
 81. Hardware models may not be fully normalized until updated content is downloaded
from the Hardware Model Normalization Content Service. How do you determine if the
content has been downloaded?

 A. Determine if the business rule, Create a Hardware Normalization Download, has

been triggered yet or not
 B. Review the Last updated date of the Central Data Service Download Status jobs on
the Normalization and Content Service dashboard
 C. Review the Hardware Model Content Service Download section on the Model
Management tab of the Hardware Asset dashboard
 D. Query the scheduled job reports to determine if the Hardware Normalization Content
Library Download job has completed yet

Ans-C

82. How do you prevent normalization information fora specific hardware model from
being sent to the ServiceNow Content Service?

 A. Select Exclude from content service on the Normalization tab of the hardware model
record
 B. Click the Exclude button on the hardware model record
 C. Click the Opt-out button on the hardware model record
 D. Select Opt-out from content service on the Normalization tab of the hardware model
record.

Ans- A
83. What are the two primary benefits of deploying asset tasks during the retirement of
an asset? (Choose two.)

 A. Reduces manual intervention

 B. Reduces field agent training
 C. Increases data accuracy
 D. Reduces process cost
 E. Increases speed of updates

Ans-AC

84. A user’s broken laptop is replaced via an incident. Upon completion, the Incident
Management application triggers the swap/replace asset task. Which fields are
automatically updated in the associated asset record? (Choose three.)
 A. Software allocations
 B. Maintenance contracts
 C. Depreciation values
 D. Related CI record
 E. Disposal information

Ans-ABD

85. A transfer order is used to do what?

 A. Transfer an asset between vendors

 B. Move an asset to an external stockroom
 C. Move an asset between stockrooms
 D. Transfer an asset to a user

Ans-C

86. What types of inventory audits are supported with the Hardware Asset Management
(HAM) application? (Choose two.)

 A. Stockroom audit
 B. Vendor audit
 C. Location audit
 D. Discovery audit

Ans-AC

87. Which of the following are valid contract states? (Choose three.)

 A. Draft
 B. Active
 C. In use
 D. New
 E. Expired

Ans-ABE
 88. Stockroom C has seven Bluetooth keyboards with a total value of $630. The asset
manager procures two more of the same model keyboards for $360 and adds them to
Stockroom C. When one of these keyboards is consumed, what is the value of the
consumed Bluetooth keyboard?

 A. 110
 B. 180
 C. 63
 D. 90

Ans-A

89. Which applications are required to perform a blind audit of your asset inventory?

 A. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app

 B. Hardware Asset Management (HAM) and Software Asset Management (SAM)
 C. ITSM Asset Management and ServiceNow My Assets mobile app
 D. ITSM Asset Management and ServiceNow Agent mobile app
 E. Hardware Asset Management (HAM) and ServiceNow Agent mobile app

Ans-E

*90. Within the asset audit form, where would you find the list of all assets that were
found at the stockroom or warehouse that is being audited?

 A. Identified assets
 B. Scanned assets
 C. Expected assets
 D. Labelled assets
 E. Inventoried assets

Ans-C

91. What is the purpose of stock rules? (Choose two.)

 A. To automatically transfer assets when a low quantity threshold is detected in a

stockroom
 B. To track stock orders from a vendor
 C. To send notifications when a low quantity threshold is detected in a stockroom
 D. To track stock movement between stockrooms
 E. To send notifications when a stock shipment arrives at a stockroom

Ans-AC

92. Which of an organization’s assets are managed using stockrooms?

 A. All available stock, consumable or not

 B. Just consumable assets
 C. All hardware and software assets
 D. All disposable assets

Ans-A

93. When using transform maps to transform imported hardware model data to your
desired asset tables, what option do you set to uniquely identify the same asset in order
to merge/update records?

 A. Coalesce
 B. Consolidate
 C. Unique identifier
 D. Unique source
 E. Unique target
 F. Combine

Ans-A

94. An event runs each night to send reminders to contract administrators about
contract expiration dates (e.g., so they can renew or renegotiate the contract). By
default, when does the contract administrator receive these notifications? (Choose four.)

 A. 10 days before
 B. 1 week before
 C. 60 days before
 D. Day of expiration
 E. 90 days before
 F. 30 days before

Ans-CDEF
 95. Which of the following are valid contract states during a contract’s lifecycle?
(Choose four.)

 A. Draft
 B. Canceled
 C. Renewed
 D. Extended
 E. Active
 F. Renegotiated
 G. Expired

Ans- ABEG
96. What are the key steps for importing asset data? (Choose three.)

 A. Merge transform maps

 B. Run transform map
 C. Update transform map
 D. Create transform map
 E. Load data
 F. Consolidate data

Ans- BDE

97. What must exist before a consumable can be consumed? (Choose three.)

 A. A stock order record

 B. A model record
 C. A transfer order record
 D. A model category record
 E. A consumable record

Ans-BDE
98. When using the HAM application, what happens when you create a new transfer
order line on a transfer order?

 A. The asset(s) listed in the transfer order line are automatically transferred to the new
stockroom
 B. The transfer order line is automatically placed in a state of Ready for fulfilment
 C. A transfer order line task is automatically created to move the transfer order line from
one stage to another
 D. A transfer order line task is automatically created to validate enough stock exists
 E. The asset(s) listed in the transfer order line are automatically readied for shipment
 Ans-C

99. Which ServiceNow Mobile app provides end users visibility to their assigned
hardware and consumable assets?

 A. Mobile Asset App

 B. Mobile App
 C. Mobile ITAM App
 D. Mobile Agent App

Ans-B
100. Select the three main components of the data certification process. (Choose
three.)

 A. Certify the certification

 B. Assign the certification tasks
 C. Create the certification filter
 D. Create the certification schedule
 E. Run the certification

Ans-CDE

101. Which catalog facilitates the ability to source from existing stock?

 A. Procurement Catalog
 B. Vendor Catalog
 C. Service Catalog
 D. Product Catalog

Ans-C

102. From where can you publish catalog items? (Choose two.)

 A. From the model category

 B. From an asset record
 C. From a user record
 D. From a vendor item
 E. From a model

Ans-DE
 103. Publishing an item to the Service Catalog can be done by using the “Publish to
Hardware Catalog” related link in:

 A. Product Catalog
 B. Inventory Catalog
 C. Asset Catalog
 D. Supplier Catalog

Ans-A

104. An asset is manually created from a purchase order before it has been shipped by
the supplier. By default, the state of the asset is set to:

 A. On order
 B. In use
 C. Awaiting delivery
 D. Pending transfer

Ans-A

105. How often are the tabs in the Hardware Asset dashboard updated?

 A. Daily based on scheduled job

 B. Hourly
 C. In real time
 D. Every 15 minutes

Ans-C.

106. What minimum role is required in order to use the Hardware Asset dashboard?

 A. asset
 B. asset_manager
 C. ham_user
 D. ham_admin
 E. inventory_admin

Ans-A

107. What information would you find on the Inventory tab of the Hardware Asset
dashboard? (Choose three.)

 A. New hardware assets found by audits

 B. Hardware models up for end of life
 C. Hardware nearing end of warranty
 D. Active stock rules
 E. Open asset audits
 F. Requests that require sourcing

Ans-ADE

108. Which mobile app can users leverage to create assets, perform inventory audits,
and receive assets?

 A. Now Agent Mobile App

 B. Now Procurement App
 C. Now Mobile App
 D. Now Onboarding App

Ans-A

109. Several of your models are listed as Match Not Found on the Model Management
tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose
three.)

 A. The hardware model content has not yet been downloaded from the Content Service
 B. Normalization could not match any of the three key fields in the hardware model form
with a rule in the Content Service
 C. Your hardware model form contains a good model number, but a badly formatted
model name
 D. You have opted out of the ServiceNow Content Service
 E. A normalization rule for the hardware model does not exist in the Content Service

Ans-ABE

110. What original costs are involved in purchasing an asset and putting it into use?
(Choose three.)

 A. Lease
 B. Delivery
 C. Spare parts
 D. Maintenance
 E. Storage

Ans-ABE
111. A scheduled job runs nightly to determine if any rate cards need to be applied to
generate expense lines. What is the name of the scheduled job?
 A. Process CM Costs
 B. Process Rate Cards
 C. Process FM Costs
 D. Process Expense Lines

Answer: C

112. What is included in the total cost of ownership? (Choose two.)

 A. Delivery cost
 B. Original cost
 C. Depreciation expense
 D. Operational expense

Answer :BD

113. Your customer complains that when their users click on the Configuration Item
magnifier from the Incident form, that they are overwhelmed by the volume of CIs to
choose from. They want to exclude certain types of CIs from the CI lists on the Incident.
Problem and Change forms. What do you recommend to your customer?
 A. Add a Show field to the base cmdb table: Check the Show box on those CI
records they want to display; make reference qualifier to display only the CIs with
show=true
 B. Use the Principal CI class checkbox, to identify the CI classes that they want
visible on the Incident, Problem, and Change forms
 C. Create an Access control to hide the unnecessary CIs from the itil users
 D. Make a show/hide UI action to show only the desired CIs to the itil users

Answer :B

114. By default, what Quick links are available on the Hardware asset overview view?
(Choose three.)
 A. Transfer orders
 B. Assets eligible for refresh by model category
 C. Asset requests
 D. Model normalization
 E. Asset count by model category
 F. Asset count by lifecycle state

Answer:ACD

115. Incidents can be created and managed in the workspace, using UI layouts that are
tailored to different personas, processes, and interfaces. Examples include:
 • Default
• Major incidents
• Self Service
• Mobile

What are these UI layouts called in the Now Platform?

 A. Form Layouts
 B. Workspaces
 C. Forms
 D. Form Designs
 E. Views

Answer :E

116. What is tracked throughout the life of an asset? (Choose three.)

 A. Financial data
 B. Contractual data
 C. Lifecycle data
 D. Configuration data
 E. Hardware data

Answer :ABC

117. What would you use to create Incident records, based on email sent by users or
systems?
 A. Record Producer
 B. Inbound Flow Action
 C. Data Collection Job
 D. Transform Map

Answer :B

118. Which tier of the capability blueprint focuses on achieving best-in-class?

 A. Operational integration
 B. Trustworthy data
 C. Strategic conformance
 D. Practical management

Answer :C

119. Which of the following are components of the ServiceNow asset lifecycle? (Choose
three.)
 A. Discard
 B. Order
 C. Procure
 D. Request
 E. Install
 F. Receive

Answer :CDF

120. What are the five valid phases of the Now Create methodology?
 A. Review, prepare, create, validate, recap
 B. Initiate, plan, execute, deliver, close
 C. Create, recap, execute, deliver, review
 D. Initiate, plan, execute, review, close

Answer :B

121. What are types of assets? (Choose four.)

 A. Model
 B. Software entitlement
 C. Hardware
 D. Consumable
 E. Stockroom
 F. Facility

Answer :BCDF

122. What are the baseline asset lifecycle automation flows provided by the Hardware
Asset Management (HAM) plugin? (Choose three.)
 A. Hardware asset order
 B. Hardware bulk stock order
 C. Hardware swap order
 D. Hardware retire order
 E. Hardware deployment
 F. Hardware disposal

Answer :ABF

123.What plugin helps alleviate inconsistencies in company names?

 A. Extended CMDB
 B. Normalization Data Services
 C. Contract Management
 D. Data Certification
 Anwer:B

124. What are the Normalization statuses? (Choose six.)

 A. Manufacturer Normalized
 B. Match Not Found
 C. Partially Normalized
 D. Normalized
 E. Manually Normalized
 F. Version Normalized
 G. New
 H. Found

Answer :ABCDEG

125. An asset record tracks which data that is NOT part of configuration management?
(Choose three.)
 A. Lifecycle data
 B. Contractual data
 C. Financial data
 D. Logical data
 E. Operational data

Answer :ABC

126. When selected on the model category form, what feature prevents the automatic
creation of an asset?
 A. Enforce Asset Creation
 B. Enforce Asset Verification
 C. Enforce Asset Validation
 D. Enforce CI Validation
 E. Enforce CI Verification

Ans:E

127. In order for a hardware model to be fully normalized rather than partially
normalized, what field is required in the hardware model record?
 A. Manufacturer
 B. Name
 C. Asset tag
 D. Display name
 E. Model number
 Ans:E

128. You have just created a new hardware model record for a group of laptops you
purchased. When does normalization first run to normalize the record?
 A. When the daily scheduled HAM – Daily job runs
 B. When the weekly scheduled HAM – Normalization job runs
 C. When you save the hardware model record
 D. When you click the Normalize Hardware Model link under Related Links

Ans:C

129. When opted-in to the Hardware Asset Management Content Service, how often is
updated content downloaded to the customer instance from ServiceNow?
 A. Monthly
 B. Weekly
 C. Daily
 D. Quarterly

Ans:C

130. Normalization status is the level of normalization match based on what

characteristics? (Choose three.)
 A. Model name
 B. Model category
 C. Model number
 D. Display name
 E. Manufacturer

Ans:ACE

131. As part of the hardware model normalization process, the Content Library
automatically populates your inventory with what non-discoverable asset metadata?
 A. Manufacturer comparables
 B. Manufacturer part number
 C. Manufacturer lifecycle dates
 D. Manufacturer price

Ans:c

132. In the life of a Problem record, there are opportunities to click the Re-Analyze
button and move backwards in the lifecycle.

When you click the Re-Analyze button, what state is set on the problem record?
 A. Assess
 B. Draft
 C. Root Cause Analysis
 D. Fix in Progress
Show Suggested Answer

Ans:C

What role is required to use the Hardware Model Normalization Overview dashboard?
 A. ham_normalization
 B. ham_user
 C. ham_admin
 D. asset_manager
 E. asset

Ans :E

134. When working in conjunction with a Field Service Management (FSM) change
task, what feature removes the need to manually update the asset record associated to
the task?
 A. CI update flow
 B. Asset inventory
 C. Scheduled job
 D. Asset task
 E. On-demand job

Ans:D

135. For what asset actions are asset tasks provided? (Choose three.)
 A. Provision
 B. Retire
 C. Update/Repair
 D. Swap
 E. Assign/Allocate
Show Suggested Answer

Ans:BCD

136. What happens to the consumable's asset record after it has been consumed?
 A. The record is marked inactive but remains in the system
 B. The record state is set to In use
 C. The record remains in the system for reporting purposes only
 D. The record is removed from the system
Show Suggested Answer

Ans:C

137. A contract can be cancelled when the State is what?

 A. Expired
 B. Active
 C. Inactive
 D. Rejected

Ans: B

138. During an inventory audit, what happens if you accidentally scan the same asset
twice?
 A. The first scan is imported
 B. Both records are imported
 C. HAM automatically removes duplicates
 D. The most recent scan is importe

AnsC

139. A blind inventory audit is typically initiated via which interface?

 A. Third-party API
 B. Now Inventory app
 C. Now Agent Mobile app
 D. Now Mobile app

Ans :C

140. Assets can be moved between stockrooms by using:

 A. Stock orders
 B. Stock rules
 C. Transfer rules
 D. Transfer orders

Ans:D

141. Describe the structure of a Transfer Order.

 A. Transfer Order Task > Transfer Order
 B. Transfer Order > Transfer Order Line > Transfer Order Task
 C. Transfer Order > Transfer Order Task > Transfer Order Line
 D. Transfer Order Task > Transfer Order Line

Ans :B

142. When running an asset audit, you receive the result of 10 "Expected and not
found" assets. What does this mean?
 A. You expected 10 assets in your inventory and scanned these 10 assets during
your audit.
 B. You scanned 20 assets in your inventory, but only 10 of them were on your
expected inventory list.
 C. You expected 10 assets in your inventory and scanned 10 assets during your
audit, but none of them are on your expected inventory list.
 D. You expected 10 assets during your audit inventory and scanned 10 assets,
but none of them have a record in your ServiceNow instance.

Ans:D

143. What requirements must be met in order for a consumable asset to be consumed?
(Choose three.)
 A. Quantity > 0
 B. State is In stock or Pending Delivery
 C. Substate is pre-allocated
 D. Substate is Available
 E. Quantity > stockroom threshold
 F. State is In stock

Ans:ADF

144. What are the main purposes of transfer order line tasks? (Choose two.)
 A. To help track service levels and the time frame needed to complete a transfer order
 B. To move transfer order lines from one stage to another
 C. To help track the total number of assets moved from one stockroom to another
 D. To automate reordering of consumables as they are consumed by users
 E. To move transfer orders from one stage to another

Ans AB

145. What prevents two asset managers from transferring the same asset at the same
time?
 A. A business rule
 B. A stock rule
 C. A stockroom rule
 D. A transfer rule

Ans:A

*146. When should you retire an IT asset?

 A. At any point it is recommended by the HAM-defined asset policy
 B. At any point that it is recommended by your company-defined policies and
procedures
 C. At any point it is recommended by the HAM-defined asset disposal procedure
 D. When the Hardware Content Service Lifecycle data reports the asset is
nearing end-of-service
 E. When the Hardware Content Service Lifecycle data reports the asset is
nearing end-of-life

Ans :B

147. What critical information should be tracked for your contracts? (Choose two.)
 A. Who purchased the assets
 B. What each contract costs
 C. What needs to be cancelled
 D. What assets each contract covers

Ans :BD

148. Why may users request loaner assets even when the requested asset is not
available in the local stockroom?
 A. The request creates an automatic transfer order to move assets from a
warehouse with in stock assets.
 B. The wait-listed loaner asset requests provide visibility to streamline internal
transfer order flows.
 C. The wait-listed loaner asset requests provide visibility to the demand for loaner
orders.
 D. The request automatically creates a purchase order to obtain the assets from
a vendor.

Ans :C

149. Stock rules have automatic restocking actions that occur through a daily scheduled
job. What plugin must be activated in order to configure and use the scheduled job?
 A. Cost Management
 B. Procurement
 C. Field Service Mobile
 D. Order Management

Ans:B

150. Classes are represented as tables in the ServiceNow database. Which is the base
asset class?
 A. cmdb_asset
 B. alm_hardware
 C. alm_asset
 D. cmdb_hardware

Ans:C

151.Which view displays metrics to the user to indicate when they are due for a refresh
based on the scheduled retirement of their assets?
 A. Homepage
 B. Home
 C. Overview
 D. My Assets
 Ans:D

152. Which of these automatic restocking actions are available in baseline? (Choose
two.)
 A. Create a task assigned to stock room manager to contact procurement
manager
 B. Create a task assigned to the stock room manage to create a purchase order
 C. Create a new asset from any returned inventory
 D. Create a transfer order to restock from another stockroom
 E. Create a transfer order to restock from a vendor

Ans:BD

153. When sourcing a requested item from a supplier using the catalog task form to
create a purchase order, the catalog item must be available in:
 A. Supplier Catalog
 B. Product Catalog
 C. Inventory Catalog
 D. Vendor Catalog
 Ans:D
154. What information would you find on the Procurement tab of the Hardware Asset
dashboard? (Choose two.)
 A. Hardware nearing end of warranty
 B. Hardware model normalization status
 C. Hardware expenditure by vendor
 D. Hardware models up for end of life
 E. New hardware assets found by audits
 F. Requests that require sourcing

Ans:CF

155. Since trustworthy data is key to good asset management practices, where would
you look to determine the number of days until next Content Service download will
occur?
 A. Asset > Administration
 B. Asset > Overview
 C. Asset Hardware Model Normalization > Content Service Setup
 D. Asset > Asset Audits > Asset Audits
 E. Asset > Hardware Asset Dashboard

Ans; E

156. Which mobile app can users leverage to view the assets assigned to them and
create incidents to report issues with their devices?
 A. Now Agent Mobile app
 B. Now Onboarding app
 C. Now Mobile app
 D. Now My Assets app

Ans :C

157. When creating a stock rule that replenishes from a vender, what is primary
requirement for the warehouse stockroom? (Choose two.)
 A. The stockroom manager must have a valid email address
 B. The stockroom must have an assigned manager
 C. The stockroom must have an assignment group
 D. The stockroom manager must have a valid mobile phone
 E. The stockroom manager must have a valid time zone

Ans :AB

158. Which tab on the Hardware Asset Dashboard enables tracking asset models with
missing purchase details?
 A. Asset Heath
 B. Procurement
 C. Model Management
 D. Inventory
 E. End of Lite
Show Suggested Answer

Ans :A

159. To utilize the contract rate cards features, which plugin is required to be activated?
 A. Financial Management
 B. Contract Management
 C. Rate Management
 D. Cost Management

Ans :D

160. The current value of an asset (original cost less the depreciated amount) is known
as:
 A. Cost of ownership
 B. Residual value
 C. Current balance
 D. Salvage value

Ans :B

161. Which of the following are considered original costs as opposed to operational
expenses? (Choose three.)
 A. Warranty costs
 B. Purchase price or lease cost
 C. Delivery costs
 D. Resource costs for support
 E. Replacement parts
 F. Maintenance agreements

Ans:ABC

162. After installing the Hardware Asset Management (HAM) plugin, how do you update
it when new versions become available?
 A. The HI portal team automatically updates as new versions become available
 B. On your instance, filter on application updates, then click Update
 C. On your instance, filter on application updates, then request an update from
HI
 D. Run scheduled job, HAM Check for Updates, and request an update
 E. Check the HI portal for updates and request an update

Ans :B

163. Baseline ITSM Asset Management provides which features? (Choose three.)
 A. Mobile My Assets
 B. Hardware Model Normalization
 C. Asset Inventory Audit
 D. Hardware Asset Dashboard
 E. Hardware Manufacturer Lifecycle Dates
 F. Stockrooms
 G. Mobile Asset Receiving

Ans :AFG

164. Your customer wants to limit the users who are able to see internal Network
requests, to members of the Network department.

Which roles would enable you to make these required changes? (Choose two.)
 A. catalog_editor
 B. user_criteria_admin
 C. catalog_admin
 D. catalog_manager

Ans :BC

165. What should you use to capture data in a grid layout on a catalog item?
 A. Multi-row variable set
 B. Variable set
 C. Cascade variable
 D. Grid variable

Ans :A
 THANKYOU
Created By Gargi Mishra
& Sonali