Group 3 Theme: Harsh Lesson for Manager XYZ
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Scene 1: Rude Awakening
(Consultant 1 and Happy Customer resolves their issue smoothly.
Consultant 2 and Angry Customer takes more time than Angry Customer wants.)
Consultant 1: *talking to the phone and filling in paper* “Yes sir, understood.”
*hang up, put phone down* “Your request has been accepted and you will be receiving an email in your
inbox soon. Thank you for waiting and working with us.”
Happy Customer: ”“Thank you, have a great day.” *walk outside*faces the partner*
Happy Customer’s Partner: “Let’s go, honey?”
Happy Customer: “Yes, let’s go.”
Angry Customer: “Now why cantcan’t you do your job as fast as they did? Ive been here for 30 minutes,
Im wasting good time here.”
Consultant 2: “I’m sorry sir, but the manager just got done with the previous call. I will inform him of
your problem as soon as he picks up.”
Angry Customer: “And how long will that take? Another 30 bloody minutes? Ive waited long enough.
Wheres your managers office?”
Consultant 2: “Out of this room to the left. But please, he doesn’t accept guests out of nowhere. ”
Angry Customer: “Well sucks to be him.” *walk outside the room*
Scene 2: Reality Check
(Manager XYZ is sitting down talking to someone on the laptop.
Angry Customer rushes in demanding an explanation.)
Manager XYZ: “Yes sir, I understand. But please do look more into it. Please-“
Angry Customer: “Mr. Manager, Ive been waiting for my request for over a week! Are you working hard
or hardly working here?”
Manager XYZ: “Give me a moment, sir.” Close laptop, Stands. “Mr. AC, I completely understand your
frustration. There seems to be an issue regarding your account, but please believe we are doing our
best-“
Angry Customer: “Doing your best? Ive sent multiple requests this month and my latest has been
pending for over a week at this point! If I don’t see any progress, Im taking my business elsewhere. ”
*runs outside room*
Manager XYZ: *sits down chair, covers face with hand*
Guard 1: *whisper* “This sounds bad, sir.”
Guard 2: “Seems like a lot of work for you sir, do you need a coffee?”
Guard 1: “Oh, he definitely needs a coffee”
Manager XYZ: “Im fine, guys. I just need time. And a miracle… and fine, maybe some coffee.”
Scene 3: Dire News
(Manager XYZ sits at his desk, opening his laptop. He clicks into an email with a serious expression.)
Manager XYZ: “Application Rejected: Due to poor credit history, incomplete financial records, and
insufficient documentation. Great. Just great.”
*Accountant enters, holding a folder.*
Accountant: “XYZ, I was going over the last quarter's numbers. We’re burning through more cash than
we're making.”
Manager XYZ: I know. I thought the loan would give us a lifeline.
Accountant: Without proper documentation? That was a shot in the dark.
Manager XYZ: I KNOW! Just let me handle things, itll work out, I promise.
Scene 4: A Helping Hand
(Later that afternoon. Manager XYZ calls an emergency team meeting. All consultants, staff, and
security are present.)
Manager XYZ: Everyone, I need to be honest. The loan was rejected, and our cash reserves are thinning
fast. Im doing all I can here.
Consultant 1: XYZ, did you check your credit score before applying?
Manager XYZ: I didn't even know I had a business credit score.
Consultant 2: How much were you asking for?
Manager XYZ: Half a million.
Consultant 2: And your business plan?
Manager XYZ: Still working on it. Kinda having a hard time.
Accountant: No projections, no expense breakdown. We need to fix this from the ground up.
Consultant 3: I reviewed your income statement. You’re spending more on overhead than operations.
That’s dangerous.
Consultant 4: Its kind of annoying seeing you do all this by yourself. It’s time to let your team do what
they’re good at.
Manager XYZ: Are you sure?
Everyone but Manager XYZ: YES!
Scene 5: Legal and Structure Advice
(Manager XYZ and a few from his crew are in a meeting.)
Lawyer: From a legal standpoint, your loan was doomed. No clear repayment plan, outdated business
registration, and no financial documentation.
Manager XYZ: So we never had a chance?
Consultant 1: You had a chance. You just weren’t prepared. Banks need assurance that their money is
safe.
Consultant 5: This doesn’t have to be the end. It can be your turning point. You’re not the first
entrepreneur to make these mistakes. Just make sure you learn from this.
Scene 5: Learning and Delegation
(Manager XYZ and his team are having a heart to business meeting.)
Consultant 3: Here’s a breakdown of your current expenses versus revenue. Let’s find where we can cut
and where we can reinvest.
Accountant: We’ll start tracking daily cash flow. And we’ll set aside a weekly time to review finances
together.
Consultant 4: I’ll help you map out a team structure. Roles, responsibilities, and reporting lines.
Consultant 5: And I’ll mentor you personally. We’ll talk leadership, vision, and resilience.
Manager XYZ: (looking around) You’re all serious about helping me?
All Consultants: Once again, Yes!
James: Then I’m in. No more solo act.
Scene 6: Change Begins
(Manager XYZ enters the office. Everyone is already working and the guards are standing by.)
Manager XYZ: Mr.A, take the lead on monthly reports. Ms. C3, update me on spending trends. Guards?
Guard 1: Front desk ready and we even organized the delivery logs.
Guard 2: And I made coffee… and another coffee.
Consultant 2: I recalculated your capital needs. If you apply in three months, you’ll have a real shot.
Consultant 1: And with an improved credit record, banks will actually listen.
Scene 7: Sweet Bitter Taste
(Angry Customer walks in the office expecting no progress, but gets an unexpected result.)
Angry Customer: Mr. Manager. I have been waiting for days. Please do tell me that you made progress.
Manager XYZ: Ah yes, Mr. AC. Here is a signed document by my team. Please read it.
Angry Customer: Well, of course. I placed in the wrong account details?
Manager XYZ: Turns out the reason why yours took so long wasn’t on us. But on your log-in information.
But in terms of your actual request, here. *Hand over documents*
Angry Customer: My request has been accepted? So Ill be expecting an email soon?
Manager XYZ: Enjoy the rest of your day, Mr. AC.
Angry Customer: *walk out room*
Manager XYZ: *drinks coffee* Is this Bo’s?
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