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Note Sap 2091232

This document provides a solution for the issue of missing email attachments in SAP Business One, version for SAP HANA. It outlines the steps to set up a shared folder for attachments, including configuration on both Windows and Linux systems. Additionally, it includes troubleshooting tips and references to related SAP notes for further assistance.

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16 views2 pages

Note Sap 2091232

This document provides a solution for the issue of missing email attachments in SAP Business One, version for SAP HANA. It outlines the steps to set up a shared folder for attachments, including configuration on both Windows and Linux systems. Additionally, it includes troubleshooting tips and references to related SAP notes for further assistance.

Uploaded by

bim.deus
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SAP Business One Notes

2091232 - How to Set Up SAP Business One Mailer, Version for SAP HANA to Send
Emails with Attachments
Component: SBO-BC-SRV-MSG (SAP Business One > System > Service Tools > SAP Business One Mailer),
Version: 9, Released On: 29.03.2021

Symptom
In SAP Business One, version for SAP HANA, when you send an email with attachments, the recipient receives the email but
the attachments are missing.

Reproducing the issue


Scenario:
In the SAP Business One client, version for SAP HANA, configure the Attachment folder and send an email with attachments.
Expected behavior:
The email arrives with the attachments.
Actual behavior:
The email arrives but the attachments are missing.

Cause
Functionality description

Solution
1. From the SAP Business One Main Menu, choose Administration → System Initialization → General Settings → Path
tab, and set a shared folder (e.g. \\server\folder\folder) as the Attachment folder.
This shared folder can be on either a MS Windows or a Linux machine.
2. Send a test email with an attachment.
Ignore it if the attachment is missing.
3. Execute the following query in the SAP HANA studio against the schema in question:
select top 1 "Attachment" from OALR order by "Code" Desc
The result looks like "\\server\folder\folder\Item Master Data__1.pdf".
4. Copy the result to a text editor, remove the file name, and replace the back slash (\) with the forward slash (/). The
folder path is as follows:
//server/folder/folder
As the application is case-sensitive, we recommend that you copy the result rather than type the folder path.
5. Create an empty folder on the Linux server, for example: /mnt/sbomailer.
6. Mount the folder path from step 4 to the empty folder created in step 5 (again, please copy the results), using the
following command: (Please replace ${username} and ${password} with an account which has read and write
permissions to the shared folder):
mount -t cifs -o user=${username},pass=${password} //server/folder/folder/mnt/sbomailer
7. After mounting the folder, use the cp command to test if the files in the folder can be read.
8. Test the settings by again sending some emails with attachments.

How to Mount a Windows Network Folder and link to your SUSE OS


1. Create a Folder on Windows that you will use for attachments.
2. Share the new folder: Right click on the folder, Go to Properties and then Sharing.
3. Click on Share button and choose the users you want to share the folder with.
4. Go to your SUSE Terminal and create an empty folder on the Linux Server, you can use the example of the solution
above: /mnt/sbomailer
5. Mount the folder path from the step below as follows: mount.cifs
"//WindowsIPServerAddressOrHostName/NameofTheFolderCreatedOnStep1" /mnt/sbomailer -o
user=UserYouWantToAssign
6. After mounting the folder, use the df -hT to see if the folder was properly mounted.
7. Add you Windows Shared Folder inside SAP Business One Client under Adminstration > System Initialization >
General Settings > Path
8. Test the settings by again sending some emails with attachments.
Hints:
Remember to use the root user to perform the steps above
Remember that you have installed the RPM cifs-mount in your system using YaST
For further clarifications remember to contact SUSE Documentation or SUSE Support

Other terms
SBO Mailer

Attributes
Key Value

Other Components SAP Business One > System (SBO-BC)

Database SAP HANA Platform Edition 1.0

Products
Products

SAP B1 VERSION FOR SAP HANA all versions

This document refers to


SAP Component Title
Note/KBA

2027458 SBO-HANA- Collective Consulting Note for SAP HANA-Related Topics of SAP Business One, version for SAP
COM HANA

1856172 SBO-HANA Set Up a Shared Folder on a MS Windows Machine to Send Mail with Attachments

This document is referenced by


SAP Note/KBA Component Title

2340580 Troubleshooting SBO Mailer in SAP Business One

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