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Agent Log

The document contains a series of log entries from a component labeled 'ccp', detailing various audio and video device settings being reset and updated in localStorage. It includes information about the initialization of the ringtone engine and softphone manager, along with user agent details and device lists for audio inputs and outputs. The logs indicate that the system is operating in a version 2 of the CCP framework with specific configuration parameters and settings.

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miguel ss
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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29 views2,869 pages

Agent Log

The document contains a series of log entries from a component labeled 'ccp', detailing various audio and video device settings being reset and updated in localStorage. It includes information about the initialization of the ringtone engine and softphone manager, along with user agent details and device lists for audio inputs and outputs. The logs indicate that the system is operating in a version 2 of the CCP framework with specific configuration parameters and settings.

Uploaded by

miguel ss
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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[

{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Resetting connected variable",
"time": "2025-05-24T00:20:35.502Z",
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Audio Device Settings] SpeakerDeviceId is updated to default in
localStorage",
"time": "2025-05-24T00:20:36.109Z",
"exception": null,
"objects": [],
"line": 1,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Audio Device Settings] MicrophoneDeviceId is updated to default
in localStorage",
"time": "2025-05-24T00:20:36.110Z",
"exception": null,
"objects": [],
"line": 2,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Audio Device Settings] RingerDeviceId is updated to default in
localStorage",
"time": "2025-05-24T00:20:36.110Z",
"exception": null,
"objects": [],
"line": 3,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Video Device Settings] CameraDeviceId is updated to in
localStorage",
"time": "2025-05-24T00:20:36.110Z",
"exception": null,
"objects": [],
"line": 4,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Video Device Settings] Background Blur is set to false in
localStorage",
"time": "2025-05-24T00:20:36.110Z",
"exception": null,
"objects": [],
"line": 5,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Device Settings] Call updateAudioDeviceList with
getUserMedia({ audio: true })",
"time": "2025-05-24T00:20:36.289Z",
"exception": null,
"objects": [],
"line": 6,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu"
},
{
"component": "ccp",
"level": "INFO",
"text": "User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64)
AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36
Edg/136.0.0.0",
"time": "2025-05-24T00:20:36.323Z",
"exception": null,
"objects": [],
"line": 7,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "isCCPv2: true",
"time": "2025-05-24T00:20:36.323Z",
"exception": null,
"objects": [],
"line": 8,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "isFramed: false",
"time": "2025-05-24T00:20:36.323Z",
"exception": null,
"objects": [],
"line": 9,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Ringtone Engine] initRingtoneEngine started",
"time": "2025-05-24T00:20:36.411Z",
"exception": null,
"objects": [
{
"params": {
"refreshToken": "NA",
"authorizeEndpoint": "/auth/authorize",
"sharedWorkerUrl": "/shared-worker/worker.js",
"ringtone": {
"voice": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/ringtone.fbda617e..mp3"
},
"chat": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/ringtone.fbda617e..mp3"
},
"task": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/ringtone.fbda617e..mp3"
},
"email": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/ringtone.fbda617e..mp3"
},
"autoAcceptTone": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/autoAccept.92c6700f..mp3"
}
},
"endpoint": "mphjibrts.my.connect.aws/api",
"authCookieName": "lily-auth-prod-pdx",
"pageOptions": {
"enablePhoneTypeSettings": true,
"enableAudioDeviceSettings": false,
"enableVideoDeviceSettings": false
},
"agentAppEndpoint": "mphjibrts.my.connect.aws/agent-app/api",
"taskTemplatesEndpoint": "mphjibrts.my.connect.aws/task-
templates/api/ccp",
"authToken": "[redacted]",
"region": "us-west-2",
"authTokenExpiration": 1748049636221,
"loginEndpoint": "/login?landat=/ccp-v2",
"longPollingOptions": {
"allowLongPollingShadowMode": false,
"allowLongPollingWebsocketOnlyMode": false
}
}
}
],
"line": 10,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Softphone Manager] initSoftphoneManager started",
"time": "2025-05-24T00:20:36.411Z",
"exception": null,
"objects": [
{
"paramsIn": {
"refreshToken": "NA",
"authorizeEndpoint": "/auth/authorize",
"sharedWorkerUrl": "/shared-worker/worker.js",
"ringtone": {
"voice": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/ringtone.fbda617e..mp3"
},
"chat": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/ringtone.fbda617e..mp3"
},
"task": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/ringtone.fbda617e..mp3"
},
"email": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/ringtone.fbda617e..mp3"
},
"autoAcceptTone": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/autoAccept.92c6700f..mp3"
},
"queue_callback": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/ringtone.fbda617e..mp3"
}
},
"endpoint": "mphjibrts.my.connect.aws/api",
"authCookieName": "lily-auth-prod-pdx",
"pageOptions": {
"enablePhoneTypeSettings": true,
"enableAudioDeviceSettings": false,
"enableVideoDeviceSettings": false
},
"agentAppEndpoint": "mphjibrts.my.connect.aws/agent-app/api",
"taskTemplatesEndpoint": "mphjibrts.my.connect.aws/task-
templates/api/ccp",
"authToken": "[redacted]",
"region": "us-west-2",
"authTokenExpiration": 1748049636221,
"loginEndpoint": "/login?landat=/ccp-v2",
"longPollingOptions": {
"allowLongPollingShadowMode": false,
"allowLongPollingWebsocketOnlyMode": false
}
}
}
],
"line": 11,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Softphone Manager] competeForMasterOnAgentUpdate executed",
"time": "2025-05-24T00:20:36.411Z",
"exception": null,
"objects": [
{
"softphoneParams": {
"refreshToken": "NA",
"authorizeEndpoint": "/auth/authorize",
"sharedWorkerUrl": "/shared-worker/worker.js",
"ringtone": {
"voice": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/ringtone.fbda617e..mp3"
},
"chat": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/ringtone.fbda617e..mp3"
},
"task": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/ringtone.fbda617e..mp3"
},
"email": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/ringtone.fbda617e..mp3"
},
"autoAcceptTone": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/autoAccept.92c6700f..mp3"
},
"queue_callback": {
"disabled": false,
"ringtoneUrl":
"/connect/ccp-naws/static/audios/ringtone.fbda617e..mp3"
}
},
"endpoint": "mphjibrts.my.connect.aws/api",
"authCookieName": "lily-auth-prod-pdx",
"pageOptions": {
"enablePhoneTypeSettings": true,
"enableAudioDeviceSettings": false,
"enableVideoDeviceSettings": false
},
"agentAppEndpoint": "mphjibrts.my.connect.aws/agent-app/api",
"taskTemplatesEndpoint": "mphjibrts.my.connect.aws/task-
templates/api/ccp",
"authToken": "[redacted]",
"region": "us-west-2",
"authTokenExpiration": 1748049636221,
"loginEndpoint": "/login?landat=/ccp-v2",
"longPollingOptions": {
"allowLongPollingShadowMode": false,
"allowLongPollingWebsocketOnlyMode": false
}
}
}
],
"line": 12,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Audio Device Settings] New Audio Input DeviceList is updated to
[{\"deviceId\":\"default\",\"kind\":\"audioinput\",\"label\":\"Default - Headset
Microphone (BTD-
Q2)\",\"groupId\":\"2777c847c6a6ecc7f7d8863eef36bb703a99d8d21b546516a50e4d8c9b0f9cc
c\"},
{\"deviceId\":\"communications\",\"kind\":\"audioinput\",\"label\":\"Communications
- Headset Microphone (BTD-
Q2)\",\"groupId\":\"2777c847c6a6ecc7f7d8863eef36bb703a99d8d21b546516a50e4d8c9b0f9cc
c\"},
{\"deviceId\":\"15e45bf15be6efd906a35ad7f543d767a43e56d80254c9e9425a2156d579f937\",
\"kind\":\"audioinput\",\"label\":\"Microphone Array (Intel® Smart Sound Technology
for Digital
Microphones)\",\"groupId\":\"609d9bda28f0f3f7df83e5e71c262f53223ad6ee9a271d2bc86b90
40064be3f5\"},
{\"deviceId\":\"d11bd95f0a8a4ebadaccd794bdc5e27156c6aaf64dcaa20dcd5f8daeaa86a607\",
\"kind\":\"audioinput\",\"label\":\"Headset Microphone (BTD-
Q2)\",\"groupId\":\"2777c847c6a6ecc7f7d8863eef36bb703a99d8d21b546516a50e4d8c9b0f9cc
c\"}]",
"time": "2025-05-24T00:20:36.415Z",
"exception": null,
"objects": [],
"line": 13,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Audio Device Settings] New Audio Output DeviceList is updated to
[{\"deviceId\":\"default\",\"kind\":\"audiooutput\",\"label\":\"Default -
Headphones (BTD-
Q2)\",\"groupId\":\"2777c847c6a6ecc7f7d8863eef36bb703a99d8d21b546516a50e4d8c9b0f9cc
c\"},
{\"deviceId\":\"communications\",\"kind\":\"audiooutput\",\"label\":\"Communication
s - Headphones (BTD-
Q2)\",\"groupId\":\"2777c847c6a6ecc7f7d8863eef36bb703a99d8d21b546516a50e4d8c9b0f9cc
c\"},
{\"deviceId\":\"a5ab483dc64981dae77170f80bcc4ff70ba631ecb9d7d0c404891d34f3c7d6ea\",
\"kind\":\"audiooutput\",\"label\":\"BenQ GW2283 (HD Audio Driver for Display
Audio)\",\"groupId\":\"5f5c9c12ddf14e0fa14357a9e23070a14883dddbdd463576631388df78c7
d327\"},
{\"deviceId\":\"69dab1451a4ab774b8af306d33cde512d0b8deda5d366dd5990b7c61209cde2e\",
\"kind\":\"audiooutput\",\"label\":\"Speakers (Realtek(R)
Audio)\",\"groupId\":\"609d9bda28f0f3f7df83e5e71c262f53223ad6ee9a271d2bc86b9040064b
e3f5\"},
{\"deviceId\":\"4535f17b0d5dac6ab09353a0a71ce6dafe6160c557341389fdb381e1b9f0acad\",
\"kind\":\"audiooutput\",\"label\":\"Headphones (BTD-
Q2)\",\"groupId\":\"2777c847c6a6ecc7f7d8863eef36bb703a99d8d21b546516a50e4d8c9b0f9cc
c\"}]",
"time": "2025-05-24T00:20:36.415Z",
"exception": null,
"objects": [],
"line": 14,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Acknowledged by the ConnectSharedWorker!",
"time": "2025-05-24T00:20:36.420Z",
"exception": null,
"objects": [],
"line": 15,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: update_connected_ccps",
"time": "2025-05-24T00:20:36.421Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Number of connected CCPs updated: 2",
"time": "2025-05-24T00:20:36.421Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 16,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:20:36.421Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": null,
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::init",
"time": "2025-05-24T00:20:36.421Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider] Initializing",
"time": "2025-05-24T00:20:36.421Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 17,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider] EarlyGUM enabled",
"time": "2025-05-24T00:20:36.421Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 18,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:20:36.421Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 19,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:20:36.421Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 20,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] earlyGumRefreshJob started",
"time": "2025-05-24T00:20:36.421Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 21,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Browser: Edge Version: 136",
"time": "2025-05-24T00:20:36.427Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 22,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Inner/CCP Streams Version: 1.7.4 Outer/Public Streams Version:
null",
"time": "2025-05-24T00:20:36.427Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 23,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Initializing Agent SDK Clients",
"time": "2025-05-24T00:20:36.457Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [
{
"providerId": "c2c42f85-b32d-4a75-81ca-173217a3e615",
"config": {
"crossDomainRelay": {
"enabled": false
}
},
"isStreamsProvider": false
}
],
"line": 24,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:20:36.458Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Softphone Manager] agent refresh handler executed",
"time": "2025-05-24T00:20:36.458Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 25,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::routable",
"time": "2025-05-24T00:20:36.464Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::state_change",
"time": "2025-05-24T00:20:36.465Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Connected to the Shared Worker",
"time": "2025-05-24T00:20:36.465Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 26,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "voiceId domainId not fetched at agent initialization",
"time": "2025-05-24T00:20:36.466Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [
{
"err": {}
}
],
"line": 27,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: update_connected_ccps",
"time": "2025-05-24T00:20:36.469Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Number of connected CCPs updated: 2",
"time": "2025-05-24T00:20:36.469Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 28,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
skipped due to not a softphone master",
"time": "2025-05-24T00:20:36.469Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 29,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: mute",
"time": "2025-05-24T00:20:36.469Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[AgentMuteToggle] Received MUTE event, nextMuteState: undefined",
"time": "2025-05-24T00:20:36.469Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 30,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Device Settings] Call updateAudioDeviceList with
getUserMedia({ audio: true })",
"time": "2025-05-24T00:20:36.642Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 31,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Audio Device Settings] New Audio Input DeviceList is updated to
[{\"deviceId\":\"default\",\"kind\":\"audioinput\",\"label\":\"Default - Headset
Microphone (BTD-
Q2)\",\"groupId\":\"2777c847c6a6ecc7f7d8863eef36bb703a99d8d21b546516a50e4d8c9b0f9cc
c\"},
{\"deviceId\":\"communications\",\"kind\":\"audioinput\",\"label\":\"Communications
- Headset Microphone (BTD-
Q2)\",\"groupId\":\"2777c847c6a6ecc7f7d8863eef36bb703a99d8d21b546516a50e4d8c9b0f9cc
c\"},
{\"deviceId\":\"15e45bf15be6efd906a35ad7f543d767a43e56d80254c9e9425a2156d579f937\",
\"kind\":\"audioinput\",\"label\":\"Microphone Array (Intel® Smart Sound Technology
for Digital
Microphones)\",\"groupId\":\"609d9bda28f0f3f7df83e5e71c262f53223ad6ee9a271d2bc86b90
40064be3f5\"},
{\"deviceId\":\"d11bd95f0a8a4ebadaccd794bdc5e27156c6aaf64dcaa20dcd5f8daeaa86a607\",
\"kind\":\"audioinput\",\"label\":\"Headset Microphone (BTD-
Q2)\",\"groupId\":\"2777c847c6a6ecc7f7d8863eef36bb703a99d8d21b546516a50e4d8c9b0f9cc
c\"}]",
"time": "2025-05-24T00:20:36.665Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 32,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Audio Device Settings] New Audio Output DeviceList is updated to
[{\"deviceId\":\"default\",\"kind\":\"audiooutput\",\"label\":\"Default -
Headphones (BTD-
Q2)\",\"groupId\":\"2777c847c6a6ecc7f7d8863eef36bb703a99d8d21b546516a50e4d8c9b0f9cc
c\"},
{\"deviceId\":\"communications\",\"kind\":\"audiooutput\",\"label\":\"Communication
s - Headphones (BTD-
Q2)\",\"groupId\":\"2777c847c6a6ecc7f7d8863eef36bb703a99d8d21b546516a50e4d8c9b0f9cc
c\"},
{\"deviceId\":\"a5ab483dc64981dae77170f80bcc4ff70ba631ecb9d7d0c404891d34f3c7d6ea\",
\"kind\":\"audiooutput\",\"label\":\"BenQ GW2283 (HD Audio Driver for Display
Audio)\",\"groupId\":\"5f5c9c12ddf14e0fa14357a9e23070a14883dddbdd463576631388df78c7
d327\"},
{\"deviceId\":\"69dab1451a4ab774b8af306d33cde512d0b8deda5d366dd5990b7c61209cde2e\",
\"kind\":\"audiooutput\",\"label\":\"Speakers (Realtek(R)
Audio)\",\"groupId\":\"609d9bda28f0f3f7df83e5e71c262f53223ad6ee9a271d2bc86b9040064b
e3f5\"},
{\"deviceId\":\"4535f17b0d5dac6ab09353a0a71ce6dafe6160c557341389fdb381e1b9f0acad\",
\"kind\":\"audiooutput\",\"label\":\"Headphones (BTD-
Q2)\",\"groupId\":\"2777c847c6a6ecc7f7d8863eef36bb703a99d8d21b546516a50e4d8c9b0f9cc
c\"}]",
"time": "2025-05-24T00:20:36.665Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 33,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[worker.connectionLedger]: ClientConnection added",
"time": "2025-05-24T00:20:36.151Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0",
"connectionType": "shared-worker",
"count": 3
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[client-connection.health-check]: Connection added",
"time": "2025-05-24T00:20:36.152Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection healthy",
"time": "2025-05-24T00:20:36.154Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "a905f69b-8f6a-4ac3-bef4-082c1be82e8c",
"lastCheckCounter": 3108,
"lastCheckTime": 1748046036154
}
],
"line": 34,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:20:36.156Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[core.proxy.connection-status-manager]: Proxy Connection Status
Changed",
"time": "2025-05-24T00:20:36.041Z",
"tabId": null,
"exception": null,
"objects": [
{
"status": "connecting"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[core.proxy.connection-status-manager]: Proxy Connection Status
Changed",
"time": "2025-05-24T00:20:36.041Z",
"tabId": null,
"exception": null,
"objects": [
{
"status": "initializing"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[ccp.connect-site-context]: Connect Site Initialized",
"time": "2025-05-24T00:20:36.041Z",
"tabId": null,
"exception": null,
"objects": [
{
"id": "c2c42f85-b32d-4a75-81ca-173217a3e615"
}
],
"line": 35,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[core.proxy.connection-status-manager]: Proxy Connection Status
Changed",
"time": "2025-05-24T00:20:36.158Z",
"tabId": null,
"exception": null,
"objects": [
{
"status": "ready"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection healthy",
"time": "2025-05-24T00:20:36.158Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0",
"lastCheckCounter": 1,
"lastCheckTime": 1748046036158
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],
"line": 36,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[core.proxy.health-check]: Connection healthy",
"time": "2025-05-24T00:20:36.158Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "unhealthy",
"connectionId": "a905f69b-8f6a-4ac3-bef4-082c1be82e8c"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[core.proxy.health-check]: Connection healthy",
"time": "2025-05-24T00:20:36.162Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "unknown",
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:20:36.365Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046056:02c079be-734b-4bf7-ba58-
f65651a655d3/1748017361715-ia6038o6izj@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[worker.connectionLedger]: ClientConnection added",
"time": "2025-05-24T00:20:36.416Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "3e738b43-da5b-4633-b63d-2e6e1bb8c224",
"connectionType": "shared-worker",
"count": 4
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[client-connection.health-check]: Connection added",
"time": "2025-05-24T00:20:36.417Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "3e738b43-da5b-4633-b63d-2e6e1bb8c224"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "Not Initializing a new WebsocketManager instance, since one
already exists",
"time": "2025-05-24T00:20:36.419Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 37,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:20:38.243Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:20:38.243Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:20:38.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:20:38.465Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:20:41.331Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:20:44.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:20:44.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"ebde4136-c551-43c6-bc27-acb3139caada"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:20:48.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:20:48.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:20:48.434Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:20:48.454Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection unhealthy",
"time": "2025-05-24T00:20:55.631Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "a905f69b-8f6a-4ac3-bef4-082c1be82e8c",
"lastCheckCounter": 3109,
"lastCheckTime": 1748046040617
}
],
"line": 42,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:20:56.498Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:20:56.498Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Softphone Manager] agent refresh handler executed",
"time": "2025-05-24T00:20:56.498Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 44,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:20:56.048Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:20:56.271Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
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46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:20:56.271Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:20:56.271Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:20:56.271Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:20:56.272Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:20:56.478Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:20:56.478Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:20:56.487Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
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"name": "New Case Qu Support"
},
{
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"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "All Other Requests"
},
{
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"name": "Existing Case Qu Support"
},
{
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"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:20:56.487Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:20:56.493Z",
"tabId": null,
"exception": null,
"objects": [
{
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"nextToken": null
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:20:56.493Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:20:56.494Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
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"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
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"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
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03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[core.proxy.health-check]: Connection unhealthy",
"time": "2025-05-24T00:20:56.617Z",
"tabId": null,
"exception": null,
"objects": [
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],
"line": 45,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:20:56.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:20:56.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Softphone Manager] agent refresh handler executed",
"time": "2025-05-24T00:20:56.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 47,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:20:56.885Z",
"tabId": null,
"exception": null,
"objects": [
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"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:20:56.885Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"skew": -98,
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:20:56.885Z",
"tabId": null,
"exception": null,
"objects": [
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:20:56.886Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:20:58.240Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:20:58.240Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:20:58.442Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:20:58.459Z",
"tabId": null,
"exception": null,
"objects": [],
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"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:21:08.233Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:21:08.233Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:21:08.434Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:21:08.459Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:21:13.625Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:21:14.579Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046094:02c079be-734b-4bf7-ba58-
f65651a655d3/1748017361715-ia6038o6izj@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:21:14.878Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:21:14.878Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"fa7ae7cf-d294-457c-8c70-b978b2e9b905"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:21:18.236Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:21:18.236Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:21:18.437Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:21:18.452Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:21:26.273Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:21:26.892Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:21:26.892Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Softphone Manager] agent refresh handler executed",
"time": "2025-05-24T00:21:26.892Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 48,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:21:27.277Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:21:27.277Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Softphone Manager] agent refresh handler executed",
"time": "2025-05-24T00:21:27.277Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 49,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:21:26.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.791Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:21:26.791Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804530846200"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:21:26.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.791Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:21:26.791Z",
"localTimestamp": 1748046086888,
"skew": -97,
"contentLength": 466
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804530846200"
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:21:26.889Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "f7658978-3d2c-43f6-88c6-52615b693adc",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
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6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.791Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:21:26.791Z",
"localTimestamp": 1748046086888,
"skew": -97,
"contentLength": 466
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:21:26.889Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:21:27.055Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
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"routingProfileARN": "arn:aws:connect:us-west-
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"defaultOutboundQueue": {
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"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:21:27.055Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:21:27.056Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:21:27.056Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:21:27.056Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:21:27.263Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:21:27.263Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:21:27.273Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:21:27.273Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:21:27.274Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Queue Management - DEL",
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "routable",
"name": "Available",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "offline",
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"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
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],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:21:27.274Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:21:27.275Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
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{
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{
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{
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{
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{
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:21:28.229Z",
"tabId": null,
"exception": null,
"objects": [],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:21:28.229Z",
"tabId": null,
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"objects": [],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
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"tabId": null,
"exception": null,
"objects": [],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:21:28.449Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:21:31.338Z",
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"exception": null,
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:21:36.422Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:21:36.422Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
skipped due to not a softphone master",
"time": "2025-05-24T00:21:36.422Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:21:36.616Z",
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"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:21:36.834Z",
"tabId": null,
"exception": null,
"objects": [
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{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
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{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:21:38.432Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:21:38.450Z",
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"exception": null,
"objects": [],
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},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection healthy",
"time": "2025-05-24T00:21:40.615Z",
"tabId": null,
"exception": null,
"objects": [
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[core.proxy.health-check]: Connection healthy",
"time": "2025-05-24T00:21:40.615Z",
"tabId": null,
"exception": null,
"objects": [
{
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],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:21:44.880Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
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],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:21:44.880Z",
"tabId": null,
"exception": null,
"objects": [
{
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:21:48.234Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:21:48.234Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:21:48.434Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:21:48.463Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection unhealthy",
"time": "2025-05-24T00:21:55.615Z",
"tabId": null,
"exception": null,
"objects": [
{
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"line": 55,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[core.proxy.health-check]: Connection unhealthy",
"time": "2025-05-24T00:21:56.622Z",
"tabId": null,
"exception": null,
"objects": [
{
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],
"line": 57,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:21:56.897Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:21:56.897Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Softphone Manager] agent refresh handler executed",
"time": "2025-05-24T00:21:56.897Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 59,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:21:57.503Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:21:57.503Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Softphone Manager] agent refresh handler executed",
"time": "2025-05-24T00:21:57.503Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 60,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:21:56.891Z",
"tabId": null,
"exception": null,
"objects": [
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:21:56.891Z",
"tabId": null,
"exception": null,
"objects": [
{
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{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:21:56.892Z",
"tabId": null,
"exception": null,
"objects": [
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:21:56.892Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:21:57.057Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:21:57.276Z",
"tabId": null,
"exception": null,
"objects": [
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46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:21:57.276Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:21:57.276Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:21:57.276Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:21:57.277Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:21:57.483Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
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],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:21:57.483Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:21:57.494Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
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"gu",
"gb",
"ca",
"us",
"mx"
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"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:21:57.494Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:21:57.500Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Queue Management - DEL",
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Email_Followups",
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},
{
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"type": "not_routable",
"name": "Meetings",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "routable",
"name": "Available",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "offline",
"name": "Offline",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Not Ready",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Training & Mentoring",
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "QA Feedback",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Short Break",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Qu Hypercare Support",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Queue Monitoring",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:21:57.500Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:21:57.500Z",
"tabId": null,
"exception": null,
"objects": [
{
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{
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"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": null
}
],
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:21:58.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:21:58.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:21:58.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:21:58.448Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:22:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:22:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:22:08.440Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:22:08.458Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:22:11.332Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:22:14.628Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:22:14.841Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
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{
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"credential": "[redacted]",
"urls": [
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}
]
}
}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:22:14.873Z",
"tabId": null,
"exception": null,
"objects": [
{
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],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:22:14.873Z",
"tabId": null,
"exception": null,
"objects": [
{
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:22:18.242Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:22:18.242Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:22:18.442Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:22:18.458Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:22:26.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:22:26.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Softphone Manager] agent refresh handler executed",
"time": "2025-05-24T00:22:26.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 61,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:22:27.729Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:22:27.729Z",
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"exception": null,
"objects": [],
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},
{
"component": "ccp",
"level": "INFO",
"text": "[Softphone Manager] agent refresh handler executed",
"time": "2025-05-24T00:22:27.729Z",
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"exception": null,
"objects": [],
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:22:26.887Z",
"tabId": null,
"exception": null,
"objects": [
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:22:26.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:22:26.887Z",
"tabId": null,
"exception": null,
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{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:22:26.887Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:22:27.282Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:22:27.506Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
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"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
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"softphoneAutoAccept": false,
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"extension": "",
"routingProfile": {
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},
"agentPreferences": {
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:22:27.506Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:22:27.506Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:22:27.507Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:22:27.507Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:22:27.710Z",
"tabId": null,
"exception": null,
"objects": [
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"nextToken": null
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:22:27.710Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:22:27.722Z",
"tabId": null,
"exception": null,
"objects": [
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:22:27.722Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:22:27.722Z",
"tabId": null,
"exception": null,
"objects": [
{
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{
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{
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{
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{
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{
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{
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{
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:22:27.722Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:22:27.725Z",
"tabId": null,
"exception": null,
"objects": [
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{
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{
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"type": "routable",
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
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{
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"type": "not_routable",
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{
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"type": "not_routable",
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"startTimestamp": null
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
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{
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"name": "Qu Hypercare Support",
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{
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{
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"type": "not_routable",
"name": "RTS Escalations Floor Support",
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:22:28.229Z",
"tabId": null,
"exception": null,
"objects": [],
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"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:22:28.229Z",
"tabId": null,
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"objects": [],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:22:28.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:22:28.445Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:22:36.427Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 63,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:22:36.427Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 64,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
skipped due to not a softphone master",
"time": "2025-05-24T00:22:36.427Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 65,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:22:37.617Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:22:37.834Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046177:02c079be-734b-4bf7-ba58-
f65651a655d3/1748017361715-ia6038o6izj@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:22:38.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:22:38.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:22:38.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:22:38.450Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection healthy",
"time": "2025-05-24T00:22:40.615Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "a905f69b-8f6a-4ac3-bef4-082c1be82e8c",
"lastCheckCounter": 3111,
"lastCheckTime": 1748046160615
}
],
"line": 66,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[core.proxy.health-check]: Connection healthy",
"time": "2025-05-24T00:22:40.617Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "unhealthy",
"connectionId": "a905f69b-8f6a-4ac3-bef4-082c1be82e8c"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:22:44.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:22:44.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"fe3a5f62-09a3-42cf-8222-1991fcbc9a60"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:22:48.241Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:22:48.241Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:22:48.441Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:22:48.462Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:22:51.327Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection unhealthy",
"time": "2025-05-24T00:22:55.616Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "a905f69b-8f6a-4ac3-bef4-082c1be82e8c",
"lastCheckCounter": 3111,
"lastCheckTime": 1748046160615
}
],
"line": 68,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[core.proxy.health-check]: Connection unhealthy",
"time": "2025-05-24T00:22:56.624Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "healthy",
"connectionId": "a905f69b-8f6a-4ac3-bef4-082c1be82e8c"
}
],
"line": 70,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:22:56.880Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:22:56.880Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Softphone Manager] agent refresh handler executed",
"time": "2025-05-24T00:22:56.880Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 72,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:22:56.877Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.778Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:22:56.778Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804530846200"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:22:56.877Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.778Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:22:56.778Z",
"localTimestamp": 1748046176877,
"skew": -99,
"contentLength": 466
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804530846200"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:22:56.878Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "9d15b147-0fc4-430e-b953-ffe4cf7367cd",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.778Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:22:56.778Z",
"localTimestamp": 1748046176877,
"skew": -99,
"contentLength": 466
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:22:56.878Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:22:57.519Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:22:57.734Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:22:57.734Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:22:57.735Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:22:57.735Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:22:57.735Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:22:57.955Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:22:57.955Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Softphone Manager] agent refresh handler executed",
"time": "2025-05-24T00:22:57.955Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 73,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:22:57.938Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
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],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:22:57.938Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:22:57.946Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:22:57.946Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:22:57.950Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
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"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
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"text": "Publishing event: agent::update",
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{
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"text": "Publishing event: agent::refresh",
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{
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{
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"text": "VoiceRingtoneEngine initialized.",
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{
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"text": "ChatRingtoneEngine initialized.",
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{
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"text": "TaskRingtoneEngine initialized.",
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{
"component": "ccp",
"level": "INFO",
"text": "EmailRingtoneEngine initialized.",
"time": "2025-05-24T00:23:26.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 80,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "QueueCallbackRingtoneEngine initialized.",
"time": "2025-05-24T00:23:26.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 81,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[Softphone Manager] confirmed as softphone master topic",
"time": "2025-05-24T00:23:26.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 82,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " [Softphone Manager] softphone manager initialization has begun",
"time": "2025-05-24T00:23:26.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 83,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " [Softphone Manager] earlyGum mechanism enabled",
"time": "2025-05-24T00:23:26.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 84,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " [Softphone Manager] GUM race mechanism NOT enabled",
"time": "2025-05-24T00:23:26.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 85,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " [SoftphoneManager] Client Provided Strategy: undefined",
"time": "2025-05-24T00:23:26.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 86,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:23:26.892Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at new e
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:680775)\\n at q._refreshRtcPeerConnectionFactory
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:583167)\\n at new q
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:585110)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RTC.js is using StandardStrategy",
"time": "2025-05-24T00:23:26.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 87,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " close method invoked. Clear timer and close idle peer connection
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:23:26.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 88,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " RtcPeerConnectionManager RtcPeerConnectionManager initiates idle
peer connection for non-persistent connection",
"time": "2025-05-24T00:23:26.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 89,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:23:26.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " RtcPeerConnectionManager Initializing Peer Connection
Manager...",
"time": "2025-05-24T00:23:26.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 90,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionManager RTC.js is using StandardStrategy",
"time": "2025-05-24T00:23:26.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 91,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:23:27.668Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:23:27.671Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:23:26.884Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.784Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:23:26.784Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804530846200"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:23:26.884Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.784Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:23:26.784Z",
"localTimestamp": 1748046206884,
"skew": -100,
"contentLength": 466
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804530846200"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:23:26.884Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "354745cb-7fd6-4897-8de4-5bd2e8aa6b66",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.784Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:23:26.784Z",
"localTimestamp": 1748046206884,
"skew": -100,
"contentLength": 466
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:23:26.884Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:23:26.893Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:23:26.893Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:23:27.668Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046227:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:23:27.668Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046227:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:23:27.745Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:23:28.186Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:23:28.186Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "WARN",
"text": "Ringtone isn't loaded in 1 second but proceeding: ",
"time": "2025-05-24T00:23:28.615Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 92,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "WARN",
"text": "Ringtone isn't loaded in 1 second but proceeding: ",
"time": "2025-05-24T00:23:28.615Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 93,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "WARN",
"text": "Ringtone isn't loaded in 1 second but proceeding: ",
"time": "2025-05-24T00:23:28.616Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 94,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "WARN",
"text": "Ringtone isn't loaded in 1 second but proceeding: ",
"time": "2025-05-24T00:23:28.616Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 95,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "WARN",
"text": "Ringtone isn't loaded in 1 second but proceeding: ",
"time": "2025-05-24T00:23:28.616Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 96,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:23:27.966Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
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"name": "Outbound Q Calling"
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},
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}
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:23:27.966Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:23:27.966Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:23:27.966Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:23:27.966Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:23:28.173Z",
"tabId": null,
"exception": null,
"objects": [
{
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"nextToken": null
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"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:23:28.173Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:23:28.185Z",
"tabId": null,
"exception": null,
"objects": [
{
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],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:23:28.185Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:23:28.186Z",
"tabId": null,
"exception": null,
"objects": [
{
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{
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{
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{
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{
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{
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{
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{
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:23:28.186Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:23:28.186Z",
"tabId": null,
"exception": null,
"objects": [
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{
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{
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{
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{
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{
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"type": "not_routable",
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{
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"type": "not_routable",
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{
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{
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{
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{
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{
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{
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"name": "RTS Escalations Floor Support",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:23:28.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:23:28.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:23:28.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:23:28.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:23:31.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
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"line": 0,
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:23:36.615Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"line": 97,
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:23:36.615Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"objects": "[]",
"line": 98,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[VoiceFocus] Voice focus disabled, returning default mediaStream
with enforced params:",
"time": "2025-05-24T00:23:36.616Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects":
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider] getUserMedia called",
"time": "2025-05-24T00:23:36.616Z",
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"line": 100,
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"contextLayer": "CCP"
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{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] set Precaptured MediaStream",
"time": "2025-05-24T00:23:36.681Z",
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"line": 101,
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:23:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
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"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:23:38.441Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:23:38.459Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:23:44.883Z",
"tabId": null,
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"objects": [
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},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:23:44.884Z",
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"objects": [
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{
"component": "screenRecorder",
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"text": "initializing uploadRecordingPart poller",
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"contextLayer": "CCP"
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{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:23:48.233Z",
"tabId": null,
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{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
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"tabId": null,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:23:48.440Z",
"tabId": null,
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"objects": [],
"line": 0,
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{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:23:48.457Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:23:56.071Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:23:56.886Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:23:56.886Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:23:56.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"agentAvailabilityState": {
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:23:56.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:23:56.886Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:23:56.886Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:23:58.426Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:23:58.426Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:23:57.979Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:23:58.199Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
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"lastName": "[redacted]",
"softphoneEnabled": true,
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"channelConcurrencyMap": {
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},
"agentPreferences": {
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"agentARN":
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"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:23:58.199Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:23:58.199Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:23:58.199Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:23:58.199Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:23:58.227Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:23:58.227Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:23:58.409Z",
"tabId": null,
"exception": null,
"objects": [
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"loggerId": "1748017364841-2rn7tndi8tt",
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:23:58.409Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:23:58.425Z",
"tabId": null,
"exception": null,
"objects": [
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"mx"
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:23:58.425Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:23:58.425Z",
"tabId": null,
"exception": null,
"objects": [
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{
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{
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{
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{
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{
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Lunch Break",
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
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"name": "Qu Hypercare Support",
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{
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"name": "Queue Monitoring",
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "RTS Escalations Floor Support",
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"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:23:58.425Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:23:58.425Z",
"tabId": null,
"exception": null,
"objects": [
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{
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{
"queueARN": "arn:aws:connect:us-west-
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{
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{
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{
"queueARN": "arn:aws:connect:us-west-
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{
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{
"queueARN": "arn:aws:connect:us-west-
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"loggerId": "1748017364841-2rn7tndi8tt",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:23:58.426Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:23:58.445Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:24:06.076Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:24:08.240Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:24:08.240Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:24:08.440Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:24:08.478Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:24:14.879Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:24:14.879Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:24:16.073Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:24:16.615Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:24:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:24:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:24:18.441Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:24:18.457Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:24:26.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:24:26.889Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:24:26.889Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:24:26.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.787Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:24:26.787Z"
},
"nextToken":
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:24:26.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
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6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.787Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:24:26.787Z",
"localTimestamp": 1748046266887,
"skew": -100,
"contentLength": 466
},
"nextToken":
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:24:26.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "4fb82b7d-e1e9-43ab-99fe-f91917e9099b",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.787Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:24:26.787Z",
"localTimestamp": 1748046266887,
"skew": -100,
"contentLength": 466
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:24:26.887Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionManager session is idle from long time. closing
the peer connection for client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:24:28.622Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 102,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionManager RtcPeerConnectionManager is refreshing
peer connection for client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:24:28.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 103,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " RtcPeerConnectionManager RtcPeerConnectionManager initiates idle
peer connection for non-persistent connection",
"time": "2025-05-24T00:24:28.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 104,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:24:28.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
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(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:24:28.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 105,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:24:28.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 106,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:24:28.624Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:24:28.651Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:24:28.651Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:24:28.837Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:24:28.838Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:24:28.214Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:24:28.231Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:24:28.231Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:24:28.432Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:24:28.432Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:24:28.433Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:24:28.433Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:24:28.433Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:24:28.442Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:24:28.466Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:24:28.623Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:24:28.624Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:24:28.645Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:24:28.645Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:24:28.648Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:24:28.648Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:24:28.651Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
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"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:24:28.651Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:24:28.651Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:24:28.836Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046288:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:24:28.838Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046288:02c079be-734b-4bf7-ba58-
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df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:24:36.075Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:24:36.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 107,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:24:36.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 108,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[VoiceFocus] Voice focus disabled, returning default mediaStream
with enforced params:",
"time": "2025-05-24T00:24:36.624Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects":
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4f79-9cbb-df466dcca283\",\"agentId\":\"02c079be-734b-4bf7-ba58-f65651a655d3\"}]",
"line": 109,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider] getUserMedia called",
"time": "2025-05-24T00:24:36.624Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 110,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] set Precaptured MediaStream",
"time": "2025-05-24T00:24:36.722Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 111,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:24:38.242Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:24:38.242Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:24:38.451Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:24:38.461Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:24:44.885Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:24:44.885Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:24:46.073Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:24:46.615Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:24:48.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:24:48.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:24:48.431Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:24:48.447Z",
"tabId": null,
"exception": null,
"objects": [],
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"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:24:56.073Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:24:56.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:24:56.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:24:56.890Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "routable",
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"agentAvailabilityState": {
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"contacts": [],
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},
"nextToken":
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:24:56.890Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "routable",
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"agentAvailabilityState": {
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"contacts": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:24:56.890Z",
"tabId": null,
"exception": null,
"objects": [
{
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"type": "routable",
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"agentAvailabilityState": {
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"contacts": [],
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"skew": -101,
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:24:56.890Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:24:58.227Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:24:58.227Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:24:58.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:24:58.444Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:24:58.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:24:58.660Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
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"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
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"routingProfile": {
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"channelConcurrencyMap": {
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"agentARN":
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],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:24:58.660Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:24:58.661Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:24:58.661Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:24:58.661Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:24:58.867Z",
"tabId": null,
"exception": null,
"objects": [
{
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"nextToken": null
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:24:58.867Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:24:58.875Z",
"tabId": null,
"exception": null,
"objects": [
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"gb",
"ca",
"us",
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:24:58.875Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:24:58.878Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:24:58.878Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:24:58.877Z",
"tabId": null,
"exception": null,
"objects": [
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"states": [
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{
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{
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{
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{
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{
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{
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"type": "not_routable",
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Qu Hypercare Support",
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{
"agentStateARN": "arn:aws:connect:us-west-
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"name": "Queue Monitoring",
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{
"agentStateARN": "arn:aws:connect:us-west-
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"name": "RTS Escalations Floor Support",
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"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:24:58.877Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:24:58.877Z",
"tabId": null,
"exception": null,
"objects": [
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{
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{
"queueARN": "arn:aws:connect:us-west-
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"name": "All Other Requests"
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{
"queueARN": "arn:aws:connect:us-west-
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"name": "Existing Case Qu Support"
},
{
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},
{
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{
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"name": "Harri Support Q"
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{
"queueARN": "arn:aws:connect:us-west-
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"name": null
}
],
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}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:25:06.078Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:25:08.242Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:25:08.242Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:25:08.449Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:25:08.458Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:25:14.876Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:25:14.876Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"4fb82b7d-e1e9-43ab-99fe-f91917e9099b"
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:25:16.063Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:25:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:25:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:25:18.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:25:18.456Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:25:26.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:25:26.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:25:26.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:25:26.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
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6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.787Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:25:26.787Z"
},
"nextToken":
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:25:26.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.787Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:25:26.787Z",
"localTimestamp": 1748046326888,
"skew": -101,
"contentLength": 466
},
"nextToken":
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],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:25:26.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "0bb64a24-c7a8-4ed4-9eb1-69bb36f9f174",
"snapshot": {
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"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.787Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:25:26.787Z",
"localTimestamp": 1748046326888,
"skew": -101,
"contentLength": 466
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:25:26.888Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:25:28.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:25:28.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:25:28.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:25:28.449Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:25:28.669Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:25:29.113Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:25:29.113Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:25:29.626Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:25:29.627Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"objects": [],
"line": 113,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:25:29.628Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionManager session is idle from long time. closing
the peer connection for client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:25:29.628Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionManager RtcPeerConnectionManager is refreshing
peer connection for client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:25:29.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " RtcPeerConnectionManager RtcPeerConnectionManager initiates idle
peer connection for non-persistent connection",
"time": "2025-05-24T00:25:29.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:25:29.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:25:29.845Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:25:29.846Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:25:28.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:25:28.888Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:25:28.888Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:25:28.889Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:25:28.889Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:25:29.097Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:25:29.097Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:25:29.107Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
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"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:25:29.107Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:25:29.110Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:25:29.110Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:25:29.113Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:25:29.628Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:25:29.629Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:25:29.845Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046349:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:25:29.845Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046349:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
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}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:25:31.622Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:25:36.078Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:25:36.628Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 117,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:25:36.628Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 118,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[VoiceFocus] Voice focus disabled, returning default mediaStream
with enforced params:",
"time": "2025-05-24T00:25:36.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects":
"[{\"audio\":true,\"accountId\":\"054740208202\",\"instanceId\":\"eb4bcf69-b661-
4f79-9cbb-df466dcca283\",\"agentId\":\"02c079be-734b-4bf7-ba58-f65651a655d3\"}]",
"line": 119,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider] getUserMedia called",
"time": "2025-05-24T00:25:36.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 120,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] set Precaptured MediaStream",
"time": "2025-05-24T00:25:36.691Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 121,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:25:38.243Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:25:38.243Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:25:38.442Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:25:38.464Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:25:44.880Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:25:44.880Z",
"tabId": null,
"exception": null,
"objects": [
{
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}
],
"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:25:46.063Z",
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"exception": "null",
"objects": "[]",
"line": 0,
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:25:48.241Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:25:48.241Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:25:48.454Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:25:48.456Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:25:56.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:25:56.889Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:25:56.889Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:25:56.889Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.787Z"
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"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
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},
"nextToken":
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:25:56.889Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "routable",
"name": "Available",
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},
"agentAvailabilityState": {
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},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:25:56.787Z",
"localTimestamp": 1748046356889,
"skew": -102,
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:25:56.889Z",
"tabId": null,
"exception": null,
"objects": [
{
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"type": "routable",
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},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
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"localTimestamp": 1748046356889,
"skew": -102,
"contentLength": 466
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:25:56.890Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:25:58.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:25:58.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:25:58.440Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:25:58.457Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:25:59.347Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:25:59.347Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:25:58.900Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:25:59.128Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
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"routingProfile": {
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"agentARN":
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:25:59.128Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:25:59.129Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:25:59.129Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:25:59.129Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:25:59.335Z",
"tabId": null,
"exception": null,
"objects": [
{
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"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:25:59.335Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:25:59.344Z",
"tabId": null,
"exception": null,
"objects": [
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:25:59.344Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:25:59.345Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
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{
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
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{
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{
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{
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"type": "not_routable",
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
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"name": "RTS Escalations Floor Support",
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"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:25:59.345Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:25:59.346Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
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"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
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"name": null
}
],
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}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:26:06.071Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:26:08.241Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:26:08.241Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:26:08.441Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:26:08.458Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:26:14.885Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:26:14.885Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"0bb64a24-c7a8-4ed4-9eb1-69bb36f9f174"
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:26:16.070Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:26:16.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:26:18.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:26:18.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:26:18.431Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:26:18.450Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:26:26.070Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:26:26.886Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:26:26.886Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:26:26.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
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"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.785Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:26:26.785Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804530846200"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:26:26.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
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"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.785Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:26:26.785Z",
"localTimestamp": 1748046386886,
"skew": -101,
"contentLength": 466
},
"nextToken":
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:26:26.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "5a8f52b5-83f5-4720-b4cd-42dd3b5dd630",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.785Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:26:26.785Z",
"localTimestamp": 1748046386886,
"skew": -101,
"contentLength": 466
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:26:26.886Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:26:28.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:26:28.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:26:28.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:26:28.450Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:26:29.587Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:26:29.587Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:26:29.131Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:26:29.351Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:26:29.351Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:26:29.351Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:26:29.351Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:26:29.352Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:26:29.568Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
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"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
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"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:26:29.568Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:26:29.569Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:26:29.569Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:26:29.571Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:26:29.571Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:26:29.586Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:26:30.620Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 122,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:26:30.621Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 123,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:26:30.621Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionManager session is idle from long time. closing
the peer connection for client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:26:30.621Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 124,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionManager RtcPeerConnectionManager is refreshing
peer connection for client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:26:30.622Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 125,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " RtcPeerConnectionManager RtcPeerConnectionManager initiates idle
peer connection for non-persistent connection",
"time": "2025-05-24T00:26:30.622Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 126,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:26:30.622Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:26:30.833Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:26:30.846Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:26:30.622Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:26:30.623Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:26:30.833Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046410:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:26:30.846Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046410:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:26:36.073Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:26:36.615Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 127,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:26:36.615Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 128,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[VoiceFocus] Voice focus disabled, returning default mediaStream
with enforced params:",
"time": "2025-05-24T00:26:36.616Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects":
"[{\"audio\":true,\"accountId\":\"054740208202\",\"instanceId\":\"eb4bcf69-b661-
4f79-9cbb-df466dcca283\",\"agentId\":\"02c079be-734b-4bf7-ba58-f65651a655d3\"}]",
"line": 129,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider] getUserMedia called",
"time": "2025-05-24T00:26:36.616Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 130,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] set Precaptured MediaStream",
"time": "2025-05-24T00:26:36.712Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 131,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:26:38.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:26:38.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:26:38.445Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:26:38.464Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:26:44.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:26:44.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"e4dcaec3-4334-4822-a8dc-20752a713298"
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:26:46.068Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:26:46.624Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:26:48.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:26:48.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:26:48.439Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:26:48.465Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:26:56.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:26:56.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:26:56.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:26:56.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
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"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.785Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:26:56.785Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804530846200"
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:26:56.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
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"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:08:28.785Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:26:56.785Z",
"localTimestamp": 1748046416888,
"skew": -103,
"contentLength": 466
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804530846200"
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:26:56.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "37dcc454-7bae-4bd9-9905-cd906ccb3a29",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
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"type": "routable",
"name": "Available",
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},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
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"localTimestamp": 1748046416888,
"skew": -103,
"contentLength": 466
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:26:56.888Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:26:58.240Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:26:58.240Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:26:58.455Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:26:58.462Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:26:59.808Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:26:59.808Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:26:59.356Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:26:59.584Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
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"routingProfileARN": "arn:aws:connect:us-west-
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"defaultOutboundQueue": {
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"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:26:59.584Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:26:59.584Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:26:59.585Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:26:59.585Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:26:59.801Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:26:59.801Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:26:59.802Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
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{
"queueARN": "arn:aws:connect:us-west-
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{
"queueARN": "arn:aws:connect:us-west-
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"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
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477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
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"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:26:59.802Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:26:59.807Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
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"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:26:59.807Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:26:59.808Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
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{
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{
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "routable",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "offline",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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{
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"type": "not_routable",
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{
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"type": "not_routable",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Lunch Break",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Short Break",
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},
{
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"name": "Qu Hypercare Support",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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}
],
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}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:27:06.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:27:07.323Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:27:07.323Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::state_change",
"time": "2025-05-24T00:27:07.325Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::init",
"time": "2025-05-24T00:27:07.325Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "INIT CONTACT TRIGGERED!",
"time": "2025-05-24T00:27:07.325Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 132,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "chat",
"level": "INFO",
"text": "media controller of type softphone init",
"time": "2025-05-24T00:27:07.326Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"_speakerAuthenticator\":{\"contactId\":\"9ed59f9f-6f68-
4247-9cdb-994fbfda56c7\"},\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "SoftphoneContact init",
"time": "2025-05-24T00:27:07.326Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"objects": "[]",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Subscribing to agent.onMuteToggle",
"time": "2025-05-24T00:27:07.329Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " Contact detected: contactId 9ed59f9f-6f68-4247-9cdb-994fbfda56c7
agent connectionId 933607b0-4f8b-4fc5-84c9-a31cb1e0da49",
"time": "2025-05-24T00:27:07.359Z",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::connecting",
"time": "2025-05-24T00:27:07.360Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::connecting::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:27:07.360Z",
"tabId": "1748046036420-wqxhmg7ps6",
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},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone Connecting",
"time": "2025-05-24T00:27:07.361Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:27:07.361Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:27:07.361Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for getEndpoints to upstream",
"time": "2025-05-24T00:27:07.362Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-
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a._callImpl (https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/
connect-streams-min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at p.getEndpoints
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:99161)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/js/main.5797aeda.js:1:83348\\n at new Promise (<anonymous>)\\n at
Object.getAddresses
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:833
11)\\n at
https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:7162
06\\n at ds
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
2915939)\\n at Dl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
2934913)\\n at t.unstable_runWithPriority
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
3121992)\"}]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Rendered Accept Call Button",
"time": "2025-05-24T00:27:07.362Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 138,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "currentContactState.acceptContactInProgress: undefined",
"time": "2025-05-24T00:27:07.362Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "currentContactState.acceptContactSuccess: undefined",
"time": "2025-05-24T00:27:07.362Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Rendered Reject Call Button",
"time": "2025-05-24T00:27:07.362Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 139,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:27:07.372Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 140,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] detected softphone contact,
contactId: 9ed59f9f-6f68-4247-9cdb-994fbfda56c7, stoping earlyGUM refresh job",
"time": "2025-05-24T00:27:07.373Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 141,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] earlyGumRefreshJob stopped",
"time": "2025-05-24T00:27:07.373Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 142,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " Softphone call detected: contactId 9ed59f9f-6f68-4247-9cdb-
994fbfda56c7 agent connectionId 933607b0-4f8b-4fc5-84c9-a31cb1e0da49",
"time": "2025-05-24T00:27:07.373Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 143,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " RtcPeerConnectionManager PeerConnectionManager creates
RtcSession",
"time": "2025-05-24T00:27:07.373Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 144,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:27:07.374Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 145,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:27:07.374Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
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(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION null => GrabLocalMediaState",
"time": "2025-05-24T00:27:07.374Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 146,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "agent.getConfiguration() retrieved agentId is 02c079be-734b-4bf7-
ba58-f65651a655d3",
"time": "2025-05-24T00:27:07.375Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:27:07.375Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"AgentStateChange\",\"data\":
{\"oldState\":\"Available\",\"newState\":\"PendingBusy\",\"agentId\":\"02c079be-
734b-4bf7-ba58-f65651a655d3\",\"agent\":{\"snapshot\":{\"state\":
{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
4f79-9cbb-df466dcca283/agent-state/d1cffbce-6e57-45ef-a707-
b0068166038d\",\"type\":\"system\",\"name\":\"PendingBusy\",\"startTimestamp\":\"20
25-05-24T00:27:07.220Z\"},\"agentAvailabilityState\":
{\"state\":\"Available\",\"timeStamp\":\"2025-05-
23T23:05:57.776Z\",\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
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[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connecting\",\"timestamp\":\"2025-05-24T00:27:07.220Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connecting\",\"timestamp\":\"2025-05-
24T00:27:07.220Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:07.220Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"0\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connecting\",\"timestamp\":\"2025-05-
24T00:27:07.220Z\"}}],\"snapshotTimestamp\":\"2025-05-
24T00:27:07.220Z\",\"localTimestamp\":1748046427323,\"skew\":-
103,\"contentLength\":4204},\"configuration\":
{\"name\":\"Miguel\",\"username\":\"[email protected]\",\"firstName\"
:\"[redacted]\",\"lastName\":\"[redacted]\",\"softphoneEnabled\":true,\"softphoneAu
toAccept\":false,\"softphonePersistentConnection\":true,\"extension\":\"\",\"routin
gProfile\":
{\"name\":\"jibinboundrouting\",\"routingProfileARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02\",\"defaultOutboundQueue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\",\"name\":\"Outbound
Q Calling\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-
608dfc2220f1\"},\"channelConcurrencyMap\":{\"VOICE\":1},\"queues\":
[{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New
Case Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\",\"name\":\"R365
Support Q\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\",\"name\":\"Existing
Case Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\",\"name\":\"Outbound
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b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/da12dbc7-8b6d-423f-a409-
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477d-be8b-cf8626472d9d\",\"name\":\"Harri Support
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4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-477d-be8b-cf8626472d9d\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/agent/02c079be-734b-4bf7-ba58-
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02\"},\"agentPreferences\":
{\"LANGUAGE\":\"en_US\"},\"agentARN\":\"arn:aws:connect:us-west-
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4bf7-ba58-f65651a655d3\",\"dialableCountries\":
[\"pr\",\"gu\",\"gb\",\"ca\",\"us\",\"mx\"],\"permissions\":
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},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
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{\"agentStateARN\":\"arn:aws:connect:us-west-
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"line": 147,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:27:07.375Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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{\"type\":\"connecting\",\"timestamp\":\"2025-05-24T00:27:07.220Z\"},\"queue\":
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[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connecting\",\"timestamp\":\"2025-05-
24T00:27:07.220Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:07.220Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"0\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connecting\",\"timestamp\":\"2025-05-
24T00:27:07.220Z\"}}],\"snapshotTimestamp\":\"2025-05-
24T00:27:07.220Z\",\"localTimestamp\":1748046427323,\"skew\":-
103,\"contentLength\":4204},\"configuration\":
{\"name\":\"Miguel\",\"username\":\"[email protected]\",\"firstName\"
:\"[redacted]\",\"lastName\":\"[redacted]\",\"softphoneEnabled\":true,\"softphoneAu
toAccept\":false,\"softphonePersistentConnection\":true,\"extension\":\"\",\"routin
gProfile\":
{\"name\":\"jibinboundrouting\",\"routingProfileARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02\",\"defaultOutboundQueue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\",\"name\":\"Outbound
Q Calling\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-
608dfc2220f1\"},\"channelConcurrencyMap\":{\"VOICE\":1},\"queues\":
[{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New
Case Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\",\"name\":\"R365
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b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\",\"name\":\"Existing
Case Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\",\"name\":\"Outbound
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b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/da12dbc7-8b6d-423f-a409-
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423f-a409-b06f51e3a6b8\"},{\"queueARN\":\"arn:aws:connect:us-west-
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477d-be8b-cf8626472d9d\",\"name\":\"Harri Support
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4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-477d-be8b-cf8626472d9d\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/agent/02c079be-734b-4bf7-ba58-
f65651a655d3\",\"name\":null,\"queueId\":\"arn:aws:connect:us-west-
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734b-4bf7-ba58-f65651a655d3\"}],\"routingProfileId\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02\"},\"agentPreferences\":
{\"LANGUAGE\":\"en_US\"},\"agentARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent/02c079be-734b-
4bf7-ba58-f65651a655d3\",\"dialableCountries\":
[\"pr\",\"gu\",\"gb\",\"ca\",\"us\",\"mx\"],\"permissions\":
[\"outboundCall\"],\"agentStates\":[{\"agentStateARN\":\"arn:aws:connect:us-west-
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-
36cd0d27139b\",\"type\":\"not_routable\",\"name\":\"Email_Followups\",\"startTimest
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f297c3a48b41\",\"type\":\"not_routable\",\"name\":\"Meetings\",\"startTimestamp\":n
ull},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-6e57-45ef-a707-
b0068166038d\",\"type\":\"routable\",\"name\":\"Available\",\"startTimestamp\":null
},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/agent-state/54d31629-4a8a-45cb-a238-
5e3512a09afc\",\"type\":\"offline\",\"name\":\"Offline\",\"startTimestamp\":null},
{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c\",\"type\":\"not_routable\",\"name\":\"Not
Ready\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d\",\"type\":\"not_routable\",\"name\":\"Training &
Mentoring\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe\",\"type\":\"not_routable\",\"name\":\"QA
Feedback\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15\",\"type\":\"not_routable\",\"name\":\"Lunch
Break\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660\",\"type\":\"not_routable\",\"name\":\"Short
Break\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a\",\"type\":\"not_routable\",\"name\":\"Qu Hypercare
Support\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2\",\"type\":\"not_routable\",\"name\":\"Queue
Monitoring\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1\",\"type\":\"not_routable\",\"name\":\"RTS Escalations
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"line": 148,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "VoiceId widget is not going to be displayed",
"time": "2025-05-24T00:27:07.376Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"err\":{}}]",
"line": 149,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Attempting to start ringtone to device ''",
"time": "2025-05-24T00:27:07.376Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 150,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:27:07.377Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 151,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:27:07.377Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connecting\",\"timestamp\":\"2025-05-24T00:27:07.220Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connecting\",\"timestamp\":\"2025-05-
24T00:27:07.220Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:07.220Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"0\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connecting\",\"timestamp\":\"2025-05-
24T00:27:07.220Z\"}},\"clock\":-103}}]",
"line": 152,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:27:07.377Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connecting\",\"timestamp\":\"2025-05-
24T00:27:07.220Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
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en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:07.220Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"0\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connecting\",\"timestamp\":\"2025-05-
24T00:27:07.220Z\"}},\"clock\":-103}}]",
"line": 153,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: connection::session_init",
"time": "2025-05-24T00:27:07.377Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP AgentStateChange event for agent 02c079be-734b-4bf7-
ba58-f65651a655d3 with old state: Available and new state: PendingBusy",
"time": "2025-05-24T00:27:07.419Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 154,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connecting, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:27:07.423Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 155,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:27:07.423Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 156,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION GrabLocalMediaState =>
CreateOfferState",
"time": "2025-05-24T00:27:07.427Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 157,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION CreateOfferState =>
SetLocalSessionDescriptionState",
"time": "2025-05-24T00:27:07.434Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 158,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION LocalSD [object Object]",
"time": "2025-05-24T00:27:07.436Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 159,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::local_media_stream_created",
"time": "2025-05-24T00:27:07.437Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION SetLocalSessionDescriptionState =>
ConnectSignalingAndIceCollectionState",
"time": "2025-05-24T00:27:07.444Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 160,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SIGNALING null => PendingConnectState",
"time": "2025-05-24T00:27:07.444Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 161,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION onicecandidate
{\"candidate\":\"candidate:3362713692 1 udp 41819904 10.4.2.127 63703 typ relay
raddr 0.0.0.0 rport 0 generation 0 ufrag Tcc9 network-id
2\",\"sdpMid\":\"0\",\"sdpMLineIndex\":0,\"usernameFragment\":\"Tcc9\"}",
"time": "2025-05-24T00:27:07.445Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 162,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION Pending signaling connection",
"time": "2025-05-24T00:27:07.446Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 163,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SIGNALING PendingConnectState =>
PendingInviteState",
"time": "2025-05-24T00:27:07.448Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 164,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION ConnectSignalingAndIceCollectionState
=> InviteAnswerState",
"time": "2025-05-24T00:27:07.448Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 165,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SIGNALING Sending SDP v=0\r\no=-
4269943769220694753 2 IN IP4 127.0.0.1\r\ns=-\r\nt=0 0\r\na=group:BUNDLE 0\r\
na=extmap-allow-mixed\r\na=msid-semantic: WMS 72654484-1bac-49bb-aef5-1ce7af638125\
r\nm=audio 9 UDP/TLS/RTP/SAVPF 111 63 9 0 8 13 110 126\r\nc=IN IP4 0.0.0.0\r\
na=rtcp:9 IN IP4 0.0.0.0\r\na=ice-ufrag:Tcc9\r\na=ice-pwd:[redacted]\r\na=ice-
options:trickle\r\na=fingerprint:sha-256
94:A3:0B:E5:76:77:42:01:65:4C:4A:F4:F3:97:F5:62:2C:E8:2E:BD:79:66:04:E9:49:F0:16:76
:E9:EE:7C:BA\r\na=setup:actpass\r\na=mid:0\r\na=extmap:1 urn:ietf:params:rtp-
hdrext:ssrc-audio-level\r\na=extmap:2 http://www.webrtc.org/experiments/rtp-
hdrext/abs-send-time\r\na=extmap:3 http://www.ietf.org/id/draft-holmer-rmcat-
transport-wide-cc-extensions-01\r\na=extmap:4 urn:ietf:params:rtp-hdrext:sdes:mid\
r\na=sendrecv\r\na=msid:72654484-1bac-49bb-aef5-1ce7af638125 afbf8c98-ac26-42b2-
8beb-c308082fd233\r\na=rtcp-mux\r\na=rtcp-rsize\r\na=rtpmap:111 opus/48000/2\r\
na=fmtp:111 minptime=20;useinbandfec=1;usedtx=0\r\na=rtcp-fb:111 transport-cc\r\
na=rtpmap:63 red/48000/2\r\na=fmtp:63 111/111\r\na=rtpmap:9 G722/8000\r\na=rtpmap:0
PCMU/8000\r\na=rtpmap:8 PCMA/8000\r\na=rtpmap:13 CN/8000\r\na=rtpmap:110 telephone-
event/48000\r\na=rtpmap:126 telephone-event/8000\r\na=ssrc:190602182
cname:8aE3UDzIMwP6en/E\r\na=ssrc:190602182 msid:72654484-1bac-49bb-aef5-
1ce7af638125 afbf8c98-ac26-42b2-8beb-c308082fd233\r\na=ptime:20\r\na=maxptime:20\r\
n",
"time": "2025-05-24T00:27:07.448Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 166,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SIGNALING PendingInviteState =>
PendingAnswerState",
"time": "2025-05-24T00:27:07.449Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 167,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:27:07.587Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:27:07.599Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::view",
"time": "2025-05-24T00:27:07.620Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::all_message",
"time": "2025-05-24T00:27:07.775Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SIGNALING Received SDP v=0\no=AmazonConnect
1748029079 1748029080 IN IP4 10.1.42.135\ns=AmazonConnect\nc=IN IP4 10.1.42.135\
nt=0 0\na=msid-semantic: WMS jC7cqNpsH6HPjfe5Rltuv8SLuYd8KwRT\nm=audio 17348
UDP/TLS/RTP/SAVPF 111 110\na=rtpmap:111 opus/48000/2\na=fmtp:111 useinbandfec=1;
minptime=20\na=rtpmap:110 telephone-event/48000\na=silenceSupp:off - - - -\
na=ptime:20\na=sendrecv\na=fingerprint:sha-256
FB:35:4E:21:8B:A2:9D:FC:0D:DC:B6:B0:5C:8D:59:54:58:46:3B:63:1A:9C:5B:FE:08:33:10:3B
:8C:64:46:2F\na=setup:active\na=rtcp-mux\na=rtcp:17348 IN IP4 10.1.42.135\na=ice-
ufrag:WvchtVTNJWMjju38\na=ice-pwd:[redacted]\na=end-of-candidates\na=ssrc:80574315
cname:YPVfsbx075GgaKcS\na=ssrc:80574315 msid:jC7cqNpsH6HPjfe5Rltuv8SLuYd8KwRT a0\
na=ssrc:80574315 mslabel:jC7cqNpsH6HPjfe5Rltuv8SLuYd8KwRT\na=ssrc:80574315
label:jC7cqNpsH6HPjfe5Rltuv8SLuYd8KwRTa0\n",
"time": "2025-05-24T00:27:07.775Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 168,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION InviteAnswerState => AcceptState",
"time": "2025-05-24T00:27:07.775Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 169,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SIGNALING PendingAnswerState =>
PendingAcceptState",
"time": "2025-05-24T00:27:07.776Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 170,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SIGNALING PendingAcceptState => TalkingState",
"time": "2025-05-24T00:27:07.776Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 171,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION Pending setting remote description",
"time": "2025-05-24T00:27:07.776Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 172,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION Adding remote candidate [object
RTCIceCandidate]",
"time": "2025-05-24T00:27:07.777Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 173,
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},
{
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9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION AcceptState => TalkingState",
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},
{
"component": "softphone",
"level": "INFO",
"text": " Auto-accept is disabled, ringtone will be stopped by user
action.",
"time": "2025-05-24T00:27:07.788Z",
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},
{
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"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION Substate: null => ConnectedSubstate",
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},
{
"component": "softphone",
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"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION ICE Connection State: checking",
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},
{
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"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION ICE Connection State: checking",
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},
{
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9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION Peer Connection State: connecting",
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},
{
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"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION ICE Connection State: connected",
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},
{
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"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION ICE Connection State: connected",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:27:07.323Z",
"tabId": null,
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},
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}
],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:27:07.323Z",
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],
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},
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],
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},
{
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},
{
"component": "ccp",
"level": "DEBUG",
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FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
eacc49be65ce",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:07.220Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "0",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connecting",
"timestamp": "2025-05-24T00:27:07.220Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:27:07.220Z",
"localTimestamp": 1748046427323,
"skew": -103,
"contentLength": 4204
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[contact.contact-state-processor]: New contact detected, sending
incoming event",
"time": "2025-05-24T00:27:07.323Z",
"tabId": null,
"exception": null,
"objects": [
{
"contactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7",
"initialContactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7",
"type": "voice",
"subtype": "connect:Telephony"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[contact.auto-accept-processor]: Skipping auto-accept process for
Voice",
"time": "2025-05-24T00:27:07.323Z",
"tabId": null,
"exception": null,
"objects": [
{
"contactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:27:07.323Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getEndpoints'",
"time": "2025-05-24T00:27:07.362Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:27:07.374Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getEndpoints' succeeded.",
"time": "2025-05-24T00:27:07.586Z",
"tabId": null,
"exception": null,
"objects": [
{
"endpoints": [],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:27:07.599Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046447:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::Message received for topic
aws/softphone ",
"time": "2025-05-24T00:27:07.775Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 183,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::WebsocketManager invoke
callbacks for topic success aws/softphone ",
"time": "2025-05-24T00:27:07.775Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 184,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION Peer Connection State: connected",
"time": "2025-05-24T00:27:07.920Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 188,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::all_message",
"time": "2025-05-24T00:27:08.006Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::Message received for topic
aws/softphone ",
"time": "2025-05-24T00:27:08.006Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 189,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::WebsocketManager invoke
callbacks for topic success aws/softphone ",
"time": "2025-05-24T00:27:08.006Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 190,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:27:08.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:27:08.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:27:08.433Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:27:08.456Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:27:11.616Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:27:14.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:27:14.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"5a8f52b5-83f5-4720-b4cd-42dd3b5dd630"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:27:16.063Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:27:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:27:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:27:18.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:27:18.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:27:19.941Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:27:19.941Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:27:19.945Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:27:19.945Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[BaseContact] Change contact status: connecting",
"time": "2025-05-24T00:27:19.946Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:27:19.955Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 193,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone Stop",
"time": "2025-05-24T00:27:19.955Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 194,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "ERROR",
"text": "Ringtone Playback Failure: 2 retries remaining.",
"time": "2025-05-24T00:27:19.960Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "{\"type\":\"AbortError\",\"message\":\"The play() request was
interrupted by a call to pause().\",\"stack\":[]}",
"objects":
"[{\"currentSrc\":\"https://mphjibrts.my.connect.aws/connect/ccp-naws/static/
audios/
ringtone.fbda617e..mp3\",\"sinkId\":\"\",\"volume\":1,\"contactId\":\"9ed59f9f-
6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 195,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:27:19.963Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 196,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:27:19.963Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connecting\",\"timestamp\":\"2025-05-24T00:27:19.826Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:19.827Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
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qmh04aVcVguZx8b2Lgc6A--
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:07.827Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"12\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connecting\",\"timestamp\":\"2025-05-
24T00:27:19.826Z\"}},\"clock\":-103}}]",
"line": 197,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:27:19.963Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connecting\",\"timestamp\":\"2025-05-24T00:27:19.826Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:19.827Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:07.827Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"12\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connecting\",\"timestamp\":\"2025-05-
24T00:27:19.826Z\"}},\"clock\":-103}}]",
"line": 198,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "ERROR",
"text": "'master_response' event handler failed.",
"time": "2025-05-24T00:27:19.966Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "{\"type\":\"TypeError\",\"message\":\"Cannot read properties
of undefined (reading 'count')\",\"stack\":[\"TypeError: Cannot read properties of
undefined (reading 'count')\",\" at
https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:2536
28\",\" at Object.success
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:146371)\",\" at a._handleResponse
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433814)\",\" at v.f
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\",\" at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:521533\",\" at
Array.forEach (<anonymous>)\",\" at b.trigger
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:521506)\",\" at l._dispatchEvent
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:625178)\",\" at MessagePort.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\"]}",
"objects": "[]",
"line": 199,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connecting, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:27:19.967Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 200,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:27:19.967Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 201,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone is ready to play: ",
"time": "2025-05-24T00:27:19.984Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 202,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Attempting to start ringtone to device ''",
"time": "2025-05-24T00:27:19.985Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 203,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone Start: Succeeded with 1 retries remaining",
"time": "2025-05-24T00:27:19.985Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"errorList\":[\"AbortError: The play() request was
interrupted by a call to pause().\"],\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\"}]",
"line": 204,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:27:19.930Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "PendingBusy",
"startTimestamp": "2025-05-24T00:27:19.827Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7",
"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
"type": "connecting",
"timestamp": "2025-05-24T00:27:19.826Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
"connectionId": "933607b0-4f8b-4fc5-84c9-
a31cb1e0da49",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:19.827Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
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"callContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
eacc49be65ce",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:07.827Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "12",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:27:19.827Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804643979700"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:27:19.930Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "PendingBusy",
"startTimestamp": "2025-05-24T00:27:19.827Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7",
"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
"type": "connecting",
"timestamp": "2025-05-24T00:27:19.826Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
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"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
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"agentLogin": null,
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},
"state": {
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"timestamp": "2025-05-24T00:27:19.827Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
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"callConfigJson":
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
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:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
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},
"mute": false,
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"quickConnectName": null,
"monitorStatus": null
},
{
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"endpoint": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
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},
"state": {
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"timestamp": "2025-05-24T00:27:07.827Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "12",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:27:19.827Z",
"localTimestamp": 1748046439930,
"skew": -103,
"contentLength": 4209
},
"nextToken":
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:27:19.930Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "e06ba4f6-b267-48c1-8df3-50047e1127bd",
"snapshot": {
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6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "PendingBusy",
"startTimestamp": "2025-05-24T00:27:19.827Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
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"timestamp": "2025-05-24T00:27:19.826Z"
},
"queue": {
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4b47-abde-d0804e99deec",
"name": "New Case Qu Support",
"queueId": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
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"endpoint": {
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"type": "agent",
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"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:27:19.827Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
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"autoAccept": false,
"mediaLegContextToken":
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"callContextToken":
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WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
eacc49be65ce",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:07.827Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "12",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connecting",
"timestamp": "2025-05-24T00:27:19.826Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:27:19.827Z",
"localTimestamp": 1748046439930,
"skew": -103,
"contentLength": 4209
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:27:19.930Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:27:22.427Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:27:22.427Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::state_change",
"time": "2025-05-24T00:27:22.430Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::connected",
"time": "2025-05-24T00:27:22.430Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::connected::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:27:22.430Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[BaseContact] setting acceptContactSuccess to false",
"time": "2025-05-24T00:27:22.431Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onConnected triggered for contact",
"time": "2025-05-24T00:27:22.433Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 205,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone Stop",
"time": "2025-05-24T00:27:22.434Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 206,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:27:22.434Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:27:22.434Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[BaseContact] Change contact status: connected",
"time": "2025-05-24T00:27:22.434Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[syncLocalAndRemoteMute] calling muteToggle with isMute: false",
"time": "2025-05-24T00:27:22.443Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 207,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[syncLocalAndRemoteMute] updating isOnMute to false",
"time": "2025-05-24T00:27:22.443Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 208,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:27:22.452Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 209,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "agent.getConfiguration() retrieved agentId is 02c079be-734b-4bf7-
ba58-f65651a655d3",
"time": "2025-05-24T00:27:22.454Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:27:22.454Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"AgentStateChange\",\"data\":
{\"oldState\":\"PendingBusy\",\"newState\":\"Busy\",\"agentId\":\"02c079be-734b-
4bf7-ba58-f65651a655d3\",\"agent\":{\"snapshot\":{\"state\":
{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
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b0068166038d\",\"type\":\"system\",\"name\":\"Busy\",\"startTimestamp\":\"2025-05-
24T00:27:22.305Z\"},\"agentAvailabilityState\":
{\"state\":\"Available\",\"timeStamp\":\"2025-05-
23T23:05:57.776Z\",\"agentStateARN\":\"arn:aws:connect:us-west-
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6e57-45ef-a707-
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[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.305Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
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d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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24T00:27:22.305Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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24T00:27:22.305Z\",\"localTimestamp\":1748046442407,\"skew\":-
102,\"contentLength\":4201},\"configuration\":
{\"name\":\"Miguel\",\"username\":\"[email protected]\",\"firstName\"
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gProfile\":
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202
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"line": 210,
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:27:22.455Z",
"tabId": "1748046036420-wqxhmg7ps6",
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\",\"name\":\"Existing
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\",\"name\":\"Outbound
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b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/da12dbc7-8b6d-423f-a409-
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423f-a409-b06f51e3a6b8\"},{\"queueARN\":\"arn:aws:connect:us-west-
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477d-be8b-cf8626472d9d\",\"name\":\"Harri Support
Q\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-477d-be8b-cf8626472d9d\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/agent/02c079be-734b-4bf7-ba58-
f65651a655d3\",\"name\":null,\"queueId\":\"arn:aws:connect:us-west-
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734b-4bf7-ba58-f65651a655d3\"}],\"routingProfileId\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02\"},\"agentPreferences\":
{\"LANGUAGE\":\"en_US\"},\"agentARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent/02c079be-734b-
4bf7-ba58-f65651a655d3\",\"dialableCountries\":
[\"pr\",\"gu\",\"gb\",\"ca\",\"us\",\"mx\"],\"permissions\":
[\"outboundCall\"],\"agentStates\":[{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b\",\"type\":\"not_routable\",\"name\":\"Queue Management
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fbe5-4b63-9fbf-
36cd0d27139b\",\"type\":\"not_routable\",\"name\":\"Email_Followups\",\"startTimest
amp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-03d8-4cdb-b645-
f297c3a48b41\",\"type\":\"not_routable\",\"name\":\"Meetings\",\"startTimestamp\":n
ull},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-6e57-45ef-a707-
b0068166038d\",\"type\":\"routable\",\"name\":\"Available\",\"startTimestamp\":null
},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/agent-state/54d31629-4a8a-45cb-a238-
5e3512a09afc\",\"type\":\"offline\",\"name\":\"Offline\",\"startTimestamp\":null},
{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202
:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-e878-47f5-ac52-
12198e969e7c\",\"type\":\"not_routable\",\"name\":\"Not
Ready\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d\",\"type\":\"not_routable\",\"name\":\"Training &
Mentoring\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe\",\"type\":\"not_routable\",\"name\":\"QA
Feedback\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15\",\"type\":\"not_routable\",\"name\":\"Lunch
Break\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660\",\"type\":\"not_routable\",\"name\":\"Short
Break\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a\",\"type\":\"not_routable\",\"name\":\"Qu Hypercare
Support\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2\",\"type\":\"not_routable\",\"name\":\"Queue
Monitoring\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1\",\"type\":\"not_routable\",\"name\":\"RTS Escalations
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"line": 211,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactAccepted to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:27:22.455Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 212,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:27:22.455Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactAccepted\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.305Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.305Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.305Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"15\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.305Z\"}},\"clock\":-102}}]",
"line": 213,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:27:22.455Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactAccepted\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.305Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.305Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.305Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"15\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.305Z\"}},\"clock\":-102}}]",
"line": 214,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "Deleting batched errors for contactId: 9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:27:22.455Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 215,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: mute",
"time": "2025-05-24T00:27:22.455Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[AgentMuteToggle] Received MUTE event, nextMuteState: false",
"time": "2025-05-24T00:27:22.455Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 216,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[AgentMuteToggle] agentConnection.isMute: false, nextMuteState:
false",
"time": "2025-05-24T00:27:22.455Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 217,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " Agent has unmuted the contact, connectionId - 933607b0-4f8b-4fc5-
84c9-a31cb1e0da49",
"time": "2025-05-24T00:27:22.456Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 218,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone is ready to play: ",
"time": "2025-05-24T00:27:22.460Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 219,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:27:22.460Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 220,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:27:22.460Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.305Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.305Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.305Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"15\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.305Z\"}},\"clock\":-102}}]",
"line": 221,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:27:22.460Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.305Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.305Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.305Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"15\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.305Z\"}},\"clock\":-102}}]",
"line": 222,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::mute_toggle",
"time": "2025-05-24T00:27:22.462Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Received muteToggle event, updating isOnMute to false",
"time": "2025-05-24T00:27:22.462Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 223,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP AgentStateChange event for agent 02c079be-734b-4bf7-
ba58-f65651a655d3 with old state: PendingBusy and new state: Busy",
"time": "2025-05-24T00:27:22.466Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 224,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactAccepted event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:27:22.468Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 225,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactAccepted event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:27:22.468Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 226,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:27:22.468Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 227,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:27:22.468Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 228,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:27:22.651Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:27:22.651Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:27:22.655Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:27:22.655Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:27:22.663Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 229,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:27:22.666Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 230,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:27:22.666Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.536Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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",\"contactDuration\":\"15\",\"name\":null,\"description\":null,\"initiationMethod\
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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"line": 231,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:27:22.666Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
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a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
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WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"15\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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"line": 232,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:27:22.667Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 233,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:27:22.667Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 234,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:27:22.407Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
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},
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"timestamp": "2025-05-24T00:27:22.305Z"
},
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},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
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},
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},
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},
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},
{
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},
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},
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}
],
"attributes": "[redacted]",
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}
},
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}
},
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}
],
"snapshotTimestamp": "2025-05-24T00:27:22.305Z"
},
"nextToken":
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:27:22.407Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
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},
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"timestamp": "2025-05-24T00:27:22.305Z"
},
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},
{
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{
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},
{
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"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
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},
{
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"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:27:22.639Z",
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{
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],
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},
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},
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],
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},
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],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:27:22.639Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "dc3c395b-8dc0-4639-b246-86d253293296",
"snapshot": {
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"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:27:22.536Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"timestamp": "2025-05-24T00:27:22.536Z"
},
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"name": "New Case Qu Support",
"queueId": "arn:aws:connect:us-west-
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},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
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},
"state": {
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"timestamp": "2025-05-24T00:27:22.536Z"
},
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"initial": false,
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
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"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
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"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
eacc49be65ce",
"endpoint": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.536Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "15",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.536Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:27:22.536Z",
"localTimestamp": 1748046442639,
"skew": -103,
"contentLength": 4201
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:27:22.639Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:27:26.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:27:26.324Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:27:28.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:27:28.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:27:28.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:27:28.445Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:27:29.601Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:27:29.830Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:27:29.830Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:27:29.830Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:27:29.831Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:27:29.831Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:27:30.055Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:27:30.055Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:27:30.057Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:27:30.057Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:27:30.061Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 235,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:27:30.061Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 236,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:27:30.061Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.536Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"15\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.536Z\"}},\"clock\":-103}}]",
"line": 237,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:27:30.062Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.536Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.536Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.536Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"15\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.536Z\"}},\"clock\":-103}}]",
"line": 238,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:27:30.062Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 239,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:27:30.062Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 240,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:27:30.838Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 241,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:27:30.838Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 242,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:27:30.838Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:27:30.042Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:27:30.042Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:27:30.047Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:27:30.047Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:27:30.053Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:27:30.053Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:27:30.054Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:27:30.839Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:27:31.057Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:27:31.056Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046470:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:27:36.068Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:27:37.799Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:27:37.797Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:27:38.006Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
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24T00:27:09.615Z\",\"packetsLost\":0,\"packetsCount\":0,\"audioLevel\":0,\"jitterBu
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":1748046429616,\"packetsLost
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05-
24T00:27:10.620Z\",\"packetsLost\":0,\"packetsCount\":0,\"audioLevel\":0,\"jitterBu
fferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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fferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:16.628Z\",\"packetsLost\":0,\"packetsCount\":0,\"audioLevel\":0,\"jitterBu
fferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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ufferMillis\":5,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:18.614Z\",\"packetsLost\":0,\"packetsCount\":0,\"audioLevel\":0,\"jitterBu
fferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:18.614Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1799,\"jitt
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:19.615Z\",\"packetsLost\":0,\"packetsCount\":0,\"audioLevel\":0,\"jitterBu
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:19.615Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2780,\"jitt
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:20.258Z\",\"packetsLost\":0,\"packetsCount\":8,\"audioLevel\":17,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:20.258Z\",\"packetsLost\":0,\"packetsCount\":33,\"audioLevel\":490,\"jitte
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:20.789Z\",\"packetsLost\":0,\"packetsCount\":26,\"audioLevel\":8065,\"jitt
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:20.789Z\",\"packetsLost\":0,\"packetsCount\":26,\"audioLevel\":43,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:21.801Z\",\"packetsLost\":0,\"packetsCount\":45,\"audioLevel\":282,\"jitte
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:21.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":194,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\",\"packetsLost\":0,\"packetsCount\":26,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":377,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:23.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:23.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2974,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:24.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:24.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":26356,\"jit
terBufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:25.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:25.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":32768,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:26.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1087,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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terBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:27.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":46,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:28.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2901,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:28.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14756,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:29.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":7449,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:29.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":232,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:30.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6084,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:30.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:31.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15684,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:31.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1202,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:32.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":785,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:32.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":236,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:33.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":17672,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},{\"softphoneStreamType\":\
"audio_output\",\"timestamp\":\"2025-05-
24T00:27:33.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":116,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:34.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":18659,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:34.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2042,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:35.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6296,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:35.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":246,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:36.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":398,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:36.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":132,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":80}]",
"time": "2025-05-24T00:27:38.006Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 243,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:27:38.006Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:27:38.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:27:38.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:27:38.427Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:27:38.448Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:27:44.873Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
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],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:27:44.873Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:27:46.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:27:48.231Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:27:48.231Z",
"tabId": null,
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"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:27:48.432Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:27:48.457Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:27:51.883Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:27:51.883Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:27:51.887Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:27:51.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
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{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:27:51.897Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 244,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:27:51.911Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 245,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:27:51.912Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.779Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"44\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"}},\"clock\":-104}}]",
"line": 246,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:27:51.912Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.779Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"44\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"}},\"clock\":-104}}]",
"line": 247,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:27:51.915Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 248,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:27:51.915Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 249,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:27:51.882Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:27:22.779Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7",
"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.779Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
"connectionId": "933607b0-4f8b-4fc5-84c9-
a31cb1e0da49",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.779Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
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"callContextToken":
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KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
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WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
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hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
eacc49be65ce",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.779Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "44",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:27:51.779Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804644231800"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:27:51.883Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:27:22.779Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7",
"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.779Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
"connectionId": "933607b0-4f8b-4fc5-84c9-
a31cb1e0da49",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
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},
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},
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},
{
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},
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},
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}
],
"attributes": "[redacted]",
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"contactFeatures": {
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}
},
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}
},
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}
],
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},
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}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:27:51.883Z",
"tabId": null,
"exception": null,
"objects": [
{
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"snapshot": {
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"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:27:22.779Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"state": {
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"timestamp": "2025-05-24T00:27:22.779Z"
},
"queue": {
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"name": "New Case Qu Support",
"queueId": "arn:aws:connect:us-west-
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4b47-abde-d0804e99deec"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
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"endpoint": {
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},
"state": {
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"timestamp": "2025-05-24T00:27:22.779Z"
},
"type": "agent",
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"softphoneMediaInfo": {
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"mediaLegContextToken":
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"callContextToken":
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
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"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
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},
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"quickConnectName": null,
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"address": {
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"type": "agent",
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"agentLogin": null,
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}
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
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"endpoint": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:27:22.779Z"
},
"type": "inbound",
"initial": true,
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"quickConnectName": null,
"monitorStatus": null,
"address": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "44",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.779Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:27:51.779Z",
"localTimestamp": 1748046471883,
"skew": -104,
"contentLength": 4201
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:27:51.884Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:27:56.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:27:56.324Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:27:58.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:27:58.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:27:58.438Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:27:58.455Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:27:59.832Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:28:00.276Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:28:00.276Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:28:00.278Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:28:00.278Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:28:00.288Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 250,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:28:00.289Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 251,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:28:00.289Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"44\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"}},\"clock\":-104}}]",
"line": 252,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:28:00.289Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.779Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"44\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"}},\"clock\":-104}}]",
"line": 253,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:28:00.290Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 254,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:28:00.290Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 255,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:28:00.053Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:28:00.053Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:28:00.053Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:28:00.054Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:28:00.054Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:28:00.272Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:28:00.272Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:28:00.272Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:28:00.272Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:28:00.274Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:28:00.274Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:28:00.276Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:28:06.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:28:07.601Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 256,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:28:07.602Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 257,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:28:07.602Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 258,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:28:07.602Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:28:07.791Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:28:07.812Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:28:07.603Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:28:07.789Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:28:07.811Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046507:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:28:07.999Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:37.797Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":171,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:37.797Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":8101,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:38.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:38.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":157,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:39.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":68,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:39.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":57,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:40.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":198,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:40.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6743,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:41.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":66,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:41.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4657,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:42.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":69,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:42.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9616,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:43.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:43.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":400,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:44.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3948,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:44.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":244,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:45.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":74,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:45.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":200,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:46.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":506,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:46.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":5506,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:47.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":97,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:47.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":200,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:48.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:48.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1238,\"jitt
erBufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:49.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:49.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":449,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:50.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":105,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:50.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1997,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":68},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:51.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1084,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:51.795Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":373,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":68},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:52.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":148,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:52.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":90,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":68},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:53.800Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":144,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:53.800Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1153,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:54.790Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":15853,\"jit
terBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:54.790Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":6433,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:55.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":248,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:55.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":414,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:56.793Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":337,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:56.793Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":11463,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:57.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":3985,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:57.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":2287,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:58.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":126,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:58.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1399,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:27:59.796Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13393,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:27:59.796Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":5,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:00.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6546,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:00.790Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":475,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":67},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:01.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":2569,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:01.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":736,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":67},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:02.794Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":12022,\"jit
terBufferMillis\":0,
\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:02.794Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":2557,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":67},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:03.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13688,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:03.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":83,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":67},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:04.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11369,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:04.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":336,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":67},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:05.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9537,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:05.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":241,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:06.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":7266,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:06.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1033,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":79}]",
"time": "2025-05-24T00:28:07.999Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 259,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:28:07.998Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:28:08.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:28:08.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:28:08.441Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:28:08.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:28:14.873Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 4
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:28:14.873Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"d2daa663-5451-495b-bade-54e6704d3cc2",
"e06ba4f6-b267-48c1-8df3-50047e1127bd",
"c22a6def-455d-4b04-aef7-184599e1625d",
"dc3c395b-8dc0-4639-b246-86d253293296"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:28:16.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:28:18.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:28:18.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:28:18.442Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:28:18.464Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:28:21.896Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:28:21.896Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:28:21.899Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:28:21.899Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:28:21.905Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 260,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:28:21.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 261,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:28:21.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.789Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"74\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"}},\"clock\":-102}}]",
"line": 262,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:28:21.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.789Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"74\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"}},\"clock\":-102}}]",
"line": 263,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:28:21.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 264,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:28:21.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 265,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:28:21.891Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:27:22.789Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7",
"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.789Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
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},
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},
{
"component": "ccp",
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"time": "2025-05-24T00:28:21.891Z",
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},
{
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},
{
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},
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},
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}
}
],
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}
},
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}
},
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}
}
],
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}
],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:28:21.891Z",
"tabId": null,
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"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:28:26.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:28:26.325Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:28:28.229Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:28:28.229Z",
"tabId": null,
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"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:28:28.428Z",
"tabId": null,
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"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:28:28.445Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:28:30.515Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:28:30.515Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:28:30.522Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:28:30.522Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:28:30.545Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 266,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:28:30.548Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 267,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:28:30.548Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.789Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"74\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"}},\"clock\":-102}}]",
"line": 268,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:28:30.549Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.789Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"74\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"}},\"clock\":-102}}]",
"line": 269,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:28:30.551Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 270,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:28:30.552Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 271,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:28:30.070Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:28:30.291Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:28:30.291Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:28:30.291Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:28:30.291Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:28:30.292Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:28:30.511Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:28:30.511Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:28:30.511Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:28:30.511Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:28:30.512Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:28:30.512Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:28:30.515Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:28:31.067Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 272,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:28:31.068Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 273,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:28:31.068Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:28:31.338Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:28:31.068Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:28:31.338Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046531:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:28:36.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:28:37.798Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:28:37.796Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:28:38.008Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:07.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":742,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:07.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1301,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:08.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1105,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:08.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":30,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:09.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":334,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:09.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":654,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:10.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":56,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:10.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":364,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:11.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:11.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":19,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:12.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15836,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:12.795Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":32,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:13.796Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15122,\"jit
terBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:13.796Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":335,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:14.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":11572,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:14.803Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:15.798Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14765,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:15.799Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":428,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:16.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":76,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:16.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":4,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:17.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":16261,\"jit
terBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:17.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1806,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":84},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:18.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15642,\"jit
terBufferMillis\":5,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:18.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2105,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":91},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:19.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":5623,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:19.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":335,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:20.794Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":19759,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:20.794Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":242,\"jitte
rBufferMillis\":6,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:21.792Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":12984,\"jit
terBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:21.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":318,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:22.791Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":11036,\"jit
terBufferMillis\":2,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:22.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4518,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:23.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":417,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:23.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:24.797Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":271,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:24.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":12530,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:25.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":231,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:25.790Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":171,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:26.796Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1580,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:26.796Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":99,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:27.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":5899,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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BufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:29.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:29.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":159,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:30.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:30.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1250,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:31.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":13,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:31.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1432,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:32.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":10,\"jitter
BufferMillis\":
0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:32.790Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":168,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:33.793Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:33.793Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":134,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:34.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:34.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":78,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:35.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:35.796Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":372,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:36.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":11,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:36.801Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":51,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":79}]",
"time": "2025-05-24T00:28:38.008Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 274,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:28:38.008Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:28:38.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:28:38.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:28:38.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:28:38.448Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:28:44.878Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:28:44.878Z",
"tabId": null,
"exception": null,
"objects": [
{
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:28:46.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:28:48.228Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:28:48.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:28:48.427Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:28:48.443Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:28:51.881Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:28:51.882Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:28:51.884Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:28:51.884Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:28:51.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 275,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:28:51.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 276,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:28:51.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
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a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"104\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"}},\"clock\":-102}}]",
"line": 277,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:28:51.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:28:51.892Z",
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},
{
"component": "screenRecorder",
"level": "INFO",
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"time": "2025-05-24T00:28:51.892Z",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:28:51.881Z",
"tabId": null,
"exception": null,
"objects": [
{
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{
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}
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},
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],
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],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:28:51.881Z",
"tabId": null,
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{
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],
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},
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},
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],
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},
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],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:28:51.881Z",
"tabId": null,
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},
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}
},
{
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},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.779Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "104",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.779Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:28:51.779Z",
"localTimestamp": 1748046531881,
"skew": -102,
"contentLength": 4202
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:28:51.882Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:28:56.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:28:56.325Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:28:58.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:28:58.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:28:58.442Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:28:58.462Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:29:00.737Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:29:00.737Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:29:00.739Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:29:00.739Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:29:00.744Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 281,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:29:00.745Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 282,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:29:00.746Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.779Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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9uiNRXFn7VC-
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Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"104\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"}},\"clock\":-102}}]",
"line": 283,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:29:00.746Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.779Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"104\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.779Z\"}},\"clock\":-102}}]",
"line": 284,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:29:00.746Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 285,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:29:00.746Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 286,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:29:00.297Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:29:00.519Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:29:00.519Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:29:00.519Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:29:00.519Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:29:00.519Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:29:00.728Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:29:00.728Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:29:00.736Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:29:00.736Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:29:00.737Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:29:00.737Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:29:00.737Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:29:06.069Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:29:07.800Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:29:07.813Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 287,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:29:07.815Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 288,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:29:07.815Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 289,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:29:07.815Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:29:07.798Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:29:07.816Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:29:08.009Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:37.796Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":3353,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:37.796Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":103,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:38.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:38.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":49,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:39.796Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":27,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:39.796Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":640,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:40.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:40.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1974,\"jitt
erBufferMillis\":3,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:41.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:41.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1013,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:42.797Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:42.797Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":3812,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:43.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:43.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":5032,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:44.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":187,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:44.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":454,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:45.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":77,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:45.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":876,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:46.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:47.792Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:47.792Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":192,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:48.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":16,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:48.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1139,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:49.794Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:49.794Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":8,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:50.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":14,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:50.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1336,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:51.799Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:51.800Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1889,\"jitt
erBufferMillis\":5,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:52.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":75,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:52.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":198,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:53.800Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":160,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:53.800Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":10,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:54.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":122,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:54.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":136,\"jitte
rBufferMillis\":12,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:55.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":105,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:55.800Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1993,\"jitt
erBufferMillis\":10,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:56.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":13,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:56.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":265,\"jitte
rBufferMillis\":11,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:57.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:57.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2770,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:58.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":70,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:58.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3241,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:28:59.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":137,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:28:59.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":238,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:00.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":438,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:00.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":5,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:01.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:01.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":66,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:02.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":100,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis
\":null},{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:02.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":98,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:03.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":955,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:03.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":17,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:04.797Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4555,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:04.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":68,\"jitter
BufferMillis\":9,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:05.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:05.790Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":144,\"jitte
rBufferMillis\":10,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:06.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:06.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":108,\"jitte
rBufferMillis\":11,\"roundTripTimeMillis\":66}]",
"time": "2025-05-24T00:29:08.009Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 290,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:29:08.046Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:29:08.009Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:29:08.046Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046567:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:29:08.233Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:29:08.233Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:29:08.443Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:29:08.448Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:29:14.873Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:29:14.873Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"dca7d036-de67-4989-a798-3bcb49fd363d"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:29:16.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:29:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:29:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:29:18.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:29:18.449Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:29:21.905Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:29:21.905Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:29:21.908Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:29:21.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:29:21.916Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 291,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:29:21.917Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 292,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:29:21.918Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.790Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.790Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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",\"contactDuration\":\"134\",\"name\":null,\"description\":null,\"initiationMethod
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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"line": 293,
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},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:29:21.918Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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",\"contactDuration\":\"134\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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"line": 294,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:29:21.919Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:29:21.920Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:29:21.904Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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},
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},
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},
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},
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},
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},
{
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},
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},
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}
],
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}
},
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}
},
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}
],
"snapshotTimestamp": "2025-05-24T00:29:21.790Z"
},
"nextToken":
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],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:29:21.904Z",
"tabId": null,
"exception": null,
"objects": [
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},
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},
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},
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},
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},
"mute": false,
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},
{
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"endpoint": {
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},
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},
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}
],
"attributes": "[redacted]",
"contactDuration": "134",
"name": null,
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"initiationMethod": "inbound",
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}
},
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}
},
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}
],
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},
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:29:21.905Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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},
"contacts": [
{
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"timestamp": "2025-05-24T00:27:22.790Z"
},
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"name": "New Case Qu Support",
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},
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{
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},
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},
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
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"address": {
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}
},
{
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"endpoint": {
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},
"state": {
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"timestamp": "2025-05-24T00:27:22.790Z"
},
"type": "inbound",
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"quickConnectName": null,
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"address": {
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"name": null,
"phoneNumber": "[redacted]",
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}
}
],
"attributes": "[redacted]",
"contactDuration": "134",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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}
},
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}
},
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"status": {
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"timestamp": "2025-05-24T00:27:22.790Z"
}
}
],
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"skew": -114,
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}
}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:29:21.905Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:29:26.077Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:29:26.326Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:29:28.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:29:28.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:29:28.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:29:28.445Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:29:30.529Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:29:30.746Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
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"routingProfileARN": "arn:aws:connect:us-west-
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"defaultOutboundQueue": {
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:29:30.746Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:29:30.746Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:29:30.747Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:29:30.747Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:29:30.975Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:29:30.975Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:29:30.977Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:29:30.977Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:29:30.983Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 297,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:29:30.983Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 298,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:29:30.983Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
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{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.790Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"134\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.790Z\"}},\"clock\":-114}}]",
"line": 299,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:29:30.983Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.790Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.790Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.790Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"134\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.790Z\"}},\"clock\":-114}}]",
"line": 300,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:29:30.984Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 301,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:29:30.984Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 302,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:29:31.347Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 303,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:29:31.348Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 304,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:29:31.348Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:29:31.566Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:29:30.954Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:29:30.954Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:29:30.965Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:29:30.965Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:29:30.967Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:29:30.967Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:29:30.975Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:29:31.349Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:29:31.566Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046591:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:29:36.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:29:37.805Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:29:37.803Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:29:38.016Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:07.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:07.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":53,\"jitter
BufferMillis\":11,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:08.791Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":15,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:08.791Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":78,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:09.796Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:09.796Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":579,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:10.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:10.798Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":50,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:11.796Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":19,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:11.796Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1021,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:12.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:12.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":23,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:13.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:13.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:14.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:14.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":346,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:15.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:15.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":525,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:16.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:16.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6,\"jitterB
ufferMillis\":2,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:17.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":11,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:17.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":112,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:18.798Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:18.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":107,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:19.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:19.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":38,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:20.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:20.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":224,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:21.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:21.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14191,\"jit
terBufferMillis\":2,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:22.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":355,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:22.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1608,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:23.793Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":372,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:23.793Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":409,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:24.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":168,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:24.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":234,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:25.796Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:25.796Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":23,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:26.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:26.792Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":10,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:27.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":16,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:27.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2106,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:28.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:28.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":23,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:29.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":264,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:29.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":198,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:30.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":121,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:30.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:31.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":529,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:31.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":33,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:32.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":98,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},{\"softph
oneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:32.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":890,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:33.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:33.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":23,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:34.797Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:34.797Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":32,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:35.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":93,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:35.790Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":115,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:36.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":90,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:36.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":5053,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":66}]",
"time": "2025-05-24T00:29:38.016Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 305,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:29:38.015Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:29:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:29:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:29:38.441Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:29:38.445Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:29:44.883Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:29:44.883Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"293ee37b-f48d-4c9d-9b5c-33625fe0fb41"
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:29:46.075Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:29:48.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:29:48.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:29:48.427Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:29:48.444Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:29:51.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:29:51.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:29:51.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:29:51.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:29:51.908Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 306,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:29:51.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 307,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:29:51.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.789Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"164\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"}},\"clock\":-103}}]",
"line": 308,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:29:51.910Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.789Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
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9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
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WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"164\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"}},\"clock\":-103}}]",
"line": 309,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:29:51.910Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 310,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:29:51.910Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 311,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:29:51.892Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:27:22.789Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7",
"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.789Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
"connectionId": "933607b0-4f8b-4fc5-84c9-
a31cb1e0da49",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.789Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
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"callContextToken":
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WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
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qmh04aVcVguZx8b2Lgc6A--
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
eacc49be65ce",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.789Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "164",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:29:51.789Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804644231800"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:29:51.892Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
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},
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},
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{
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},
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},
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},
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},
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},
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},
{
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},
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},
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}
],
"attributes": "[redacted]",
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}
},
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}
},
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}
],
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},
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:29:51.892Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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},
"contacts": [
{
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"timestamp": "2025-05-24T00:27:22.789Z"
},
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"name": "New Case Qu Support",
"queueId": "arn:aws:connect:us-west-
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},
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},
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"timestamp": "2025-05-24T00:27:22.789Z"
},
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"callContextToken":
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
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"callConfigJson":
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
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WSS\",\"useWebSocketProvider\":true}"
},
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"quickConnectName": null,
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"address": {
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}
},
{
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"endpoint": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:27:22.789Z"
},
"type": "inbound",
"initial": true,
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"quickConnectName": null,
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"address": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
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}
}
],
"attributes": "[redacted]",
"contactDuration": "164",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
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"timestamp": "2025-05-24T00:27:22.789Z"
}
}
],
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"skew": -103,
"contentLength": 4202
}
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:29:51.893Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:29:56.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:29:56.325Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:29:58.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:29:58.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:29:58.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:29:58.445Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:30:00.755Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:30:01.196Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:30:01.196Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:30:01.199Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:30:01.199Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:30:01.210Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 312,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:30:01.211Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 313,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:30:01.211Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"164\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"}},\"clock\":-103}}]",
"line": 314,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:30:01.211Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.789Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"164\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.789Z\"}},\"clock\":-103}}]",
"line": 315,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:30:01.212Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 316,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:30:01.212Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 317,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone is ready to play: ",
"time": "2025-05-24T00:30:01.435Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 318,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone is ready to play: ",
"time": "2025-05-24T00:30:01.447Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 319,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone is ready to play: ",
"time": "2025-05-24T00:30:01.458Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 320,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone is ready to play: ",
"time": "2025-05-24T00:30:01.469Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 321,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:30:00.975Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:30:00.975Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:30:00.976Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:30:00.976Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:30:00.977Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:30:01.187Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:30:01.187Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:30:01.193Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:30:01.193Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:30:01.193Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:30:01.193Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:30:01.196Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:30:06.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:30:07.791Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:30:07.789Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:30:08.001Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:37.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":348,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:37.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1577,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:38.796Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:38.796Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":533,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:39.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:39.792Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":114,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:40.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":635,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:40.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:41.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":206,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:41.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":147,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:42.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":256,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:42.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":234,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:43.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":509,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:43.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":29,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:44.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:44.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":171,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:45.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:45.795Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":224,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:46.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":245,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:46.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":60,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:47.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":5410,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:47.802Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10325,\"jit
terBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:48.804Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":495,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:48.804Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1840,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:49.793Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":581,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:49.793Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":112,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:50.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":448,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:50.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4825,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:51.793Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":68,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:51.793Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":121,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:52.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":9,\"jitterB
ufferMillis\":5,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:52.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":33,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:53.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:53.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1691,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:54.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":31,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:54.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":646,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:55.797Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1089,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:55.797Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":355,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:56.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":176,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:56.794Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":441,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:57.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:57.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1765,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:58.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":187,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:58.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1283,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:29:59.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":231,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:29:59.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4948,\"jitt
erBufferMillis\":5,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:00.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":128,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:00.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3265,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:01.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":134,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:01.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":438,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:02.790Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTim
eMillis\":null},{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:02.790Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":6678,\"jitt
erBufferMillis\":3,\"roundTripTimeMillis\":86},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:03.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:03.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":3002,\"jitt
erBufferMillis\":6,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:04.792Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:04.792Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":4078,\"jitt
erBufferMillis\":9,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:05.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1429,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:05.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":227,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:06.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":976,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:06.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":12297,\"jit
terBufferMillis\":7,\"roundTripTimeMillis\":79}]",
"time": "2025-05-24T00:30:08.001Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 322,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:30:08.049Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 323,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:30:08.050Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 324,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:30:08.050Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 325,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:30:08.050Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:30:08.263Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:30:08.001Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:30:08.051Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:30:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:30:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:30:08.263Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046628:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:30:08.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:30:08.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:30:14.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:30:14.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:30:16.070Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:30:18.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:30:18.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:30:18.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:30:18.445Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:30:21.324Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:30:21.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:30:21.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:30:21.894Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:30:21.894Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:30:21.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 326,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:30:21.919Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 327,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:30:21.919Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
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24T00:27:22.787Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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"line": 328,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:30:21.919Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
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WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"194\",\"name\":null,\"description\":null,\"initiationMethod
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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"line": 329,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:30:21.920Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"objects": "[]",
"line": 330,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:30:21.921Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"line": 331,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:30:21.890Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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"timestamp": "2025-05-24T00:27:22.787Z"
},
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},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
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"endpoint": {
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},
"state": {
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"timestamp": "2025-05-24T00:27:22.787Z"
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},
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},
{
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},
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},
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}
],
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}
},
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}
},
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}
],
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},
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:30:21.890Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
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},
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},
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},
"type": "agent",
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},
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},
{
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},
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},
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}
],
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}
},
"segmentAttributes": {
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}
},
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}
],
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},
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],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:30:21.891Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
"agentAvailabilityState": {
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},
"contacts": [
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"timestamp": "2025-05-24T00:27:22.787Z"
},
"queue": {
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"name": "New Case Qu Support",
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},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
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},
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"timestamp": "2025-05-24T00:27:22.787Z"
},
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},
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}
},
{
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"endpoint": {
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"phoneNumber": "[redacted]",
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},
"state": {
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"timestamp": "2025-05-24T00:27:22.787Z"
},
"type": "inbound",
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"quickConnectName": null,
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"address": {
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"name": null,
"phoneNumber": "[redacted]",
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}
}
],
"attributes": "[redacted]",
"contactDuration": "194",
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"initiationMethod": "inbound",
"contactFeatures": {
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"screenRecordingConfig": {
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}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
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"timestamp": "2025-05-24T00:27:22.787Z"
}
}
],
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"skew": -103,
"contentLength": 4202
}
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:30:21.891Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:30:26.068Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:30:28.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:30:28.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:30:28.427Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:30:28.445Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:30:31.444Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:30:31.444Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:30:31.449Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:30:31.449Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:30:31.457Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 332,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:30:31.458Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 333,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:30:31.458Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.787Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.787Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.787Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"194\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.787Z\"}},\"clock\":-103}}]",
"line": 334,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:30:31.458Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.787Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.787Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.787Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"194\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.787Z\"}},\"clock\":-103}}]",
"line": 335,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:30:31.459Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 336,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:30:31.459Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 337,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:30:31.569Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 338,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:30:31.570Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 339,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:30:31.570Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:30:31.782Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:30:30.978Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:30:31.212Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:30:31.212Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:30:31.212Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:30:31.213Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:30:31.213Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:30:31.431Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:30:31.431Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:30:31.432Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:30:31.432Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:30:31.443Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:30:31.443Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:30:31.444Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:30:31.570Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:30:31.782Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046651:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:30:36.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:30:37.792Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:30:37.790Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:30:38.005Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:07.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:07.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":78,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:08.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":14,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:08.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":134,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:09.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":6575,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:09.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":59,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:10.797Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":174,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:10.797Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":10970,\"jit
terBufferMillis\":5,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:11.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":209,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:11.792Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":23878,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:12.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":198,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:12.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13564,\"jit
terBufferMillis\":6,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:13.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":185,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:13.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9445,\"jitt
erBufferMillis\":9,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:14.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:14.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":16379,\"jit
terBufferMillis\":6,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:15.804Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":100,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:15.804Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":23108,\"jit
terBufferMillis\":8,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:16.788Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:16.788Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1474,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:17.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:17.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15630,\"jit
terBufferMillis\":4,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:18.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":16,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:18.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6487,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:19.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:19.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":16066,\"jit
terBufferMillis\":11,\"roundTripTimeMillis\":79},
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:21.796Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":7329,\"jitt
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:22.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:23.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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ufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:24.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3291,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:25.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:25.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4516,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:26.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":16,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:26.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9337,\"jitt
erBufferMillis\":9,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:27.797Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:27.797Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":4251,\"jitt
erBufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:28.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:28.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":128,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:29.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1215,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:29.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":5854,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:30.790Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":516,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:30.790Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1527,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:31.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1865,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:31.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":8,\"jitterB
ufferMillis\":7,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:32.800Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roun
dTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:32.800Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":60,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:33.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":6392,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:33.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":867,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:34.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":10390,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:34.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":23,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:35.801Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13907,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:35.802Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":222,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:36.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":16344,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:36.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":109,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79}]",
"time": "2025-05-24T00:30:38.005Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 340,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:30:38.005Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:30:38.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:30:38.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:30:38.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:30:38.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:30:41.324Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:30:44.883Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:30:44.883Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:30:46.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:30:48.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:30:48.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:30:48.442Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:30:48.469Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:30:51.877Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:30:51.877Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:30:51.879Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:30:51.879Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:30:51.886Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 341,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:30:51.886Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 342,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:30:51.886Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.775Z\"},\"queue\":
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.775Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.775Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"224\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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reenRecordingConfig\":
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},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
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"time": "2025-05-24T00:30:51.886Z",
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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",\"contactDuration\":\"224\",\"name\":null,\"description\":null,\"initiationMethod
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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"line": 344,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:30:51.887Z",
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"objects": "[]",
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"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:30:51.887Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:30:51.877Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
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},
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},
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{
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},
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}
],
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}
},
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},
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}
],
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:30:51.877Z",
"tabId": null,
"exception": null,
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{
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},
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},
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},
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},
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},
{
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},
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},
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}
],
"attributes": "[redacted]",
"contactDuration": "224",
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"contactFeatures": {
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"screenRecordingConfig": {
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}
},
"segmentAttributes": {
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}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:30:51.775Z",
"localTimestamp": 1748046651877,
"skew": -102,
"contentLength": 4202
},
"nextToken":
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],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:30:51.877Z",
"tabId": null,
"exception": null,
"objects": [
{
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"type": "system",
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},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"state": {
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"timestamp": "2025-05-24T00:27:22.775Z"
},
"queue": {
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"name": "New Case Qu Support",
"queueId": "arn:aws:connect:us-west-
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},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
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"endpoint": {
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},
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},
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}
},
{
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"endpoint": {
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},
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"timestamp": "2025-05-24T00:27:22.775Z"
},
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"quickConnectName": null,
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"address": {
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"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
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}
}
],
"attributes": "[redacted]",
"contactDuration": "224",
"name": null,
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"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
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"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
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"status": {
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"timestamp": "2025-05-24T00:27:22.775Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:30:51.775Z",
"localTimestamp": 1748046651877,
"skew": -102,
"contentLength": 4202
}
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:30:51.877Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:30:56.067Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:30:58.237Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:30:58.237Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:30:58.436Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:30:58.456Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:31:01.664Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:31:01.664Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:31:01.667Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:31:01.668Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:31:01.678Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 347,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:31:01.678Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 348,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:31:01.678Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"224\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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24T00:27:22.775Z\"}},\"clock\":-102}}]",
"line": 349,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:31:01.679Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
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WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"224\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.775Z\"}},\"clock\":-102}}]",
"line": 350,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:31:01.680Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 351,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:31:01.681Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 352,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:31:01.213Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:31:01.440Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:31:01.440Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:31:01.441Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:31:01.441Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:31:01.441Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:31:01.657Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:31:01.657Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:31:01.659Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:31:01.659Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:31:01.661Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:31:01.661Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:31:01.663Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:31:06.070Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:31:06.334Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:31:07.797Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:31:07.795Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:31:08.006Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:37.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9795,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:37.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":469,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:38.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":187,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:38.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":35,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:39.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":70,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:39.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":6309,\"jitt
erBufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:40.794Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":12,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:40.794Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":3185,\"jitt
erBufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:41.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:41.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":22,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:42.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:42.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":47,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:43.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":574,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:43.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":129,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:44.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":187,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:44.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":67,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:45.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":448,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:45.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:46.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":292,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:46.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":144,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:47.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1457,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:47.791Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":654,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:48.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:48.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":29,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:49.797Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:49.797Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":820,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:50.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:50.790Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":654,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:51.796Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":46,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:51.796Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":105,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:52.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:52.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":580,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:53.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:53.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1046,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:54.797Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1183,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:54.797Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":557,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:55.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":169,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:55.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1008,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:56.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":118,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:56.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":18,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:57.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:57.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2011,\"jitt
erBufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:58.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:58.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1743,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:30:59.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":2272,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:30:59.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":474,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:00.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":2007,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:00.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":366,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:01.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1002,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:01.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":72,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:02.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1445,\"jitt
erBufferMillis\":0,\"roundTripTimeMilli
s\":null},{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:02.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":4808,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":80},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:03.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":460,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:03.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":6360,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:04.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":60,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:04.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1181,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:05.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":416,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:05.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":108,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:06.800Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1530,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:06.800Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":413,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":79}]",
"time": "2025-05-24T00:31:08.006Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 353,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:31:08.265Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 354,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:31:08.266Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 355,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:31:08.266Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 356,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:31:08.266Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:31:08.514Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:31:08.005Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:31:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:31:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:31:08.266Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:31:08.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:31:08.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:31:08.514Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046688:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:31:14.873Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:31:14.873Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"abf5e45d-da6b-4e65-9427-eff2b0f5b9d1"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:31:16.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:31:18.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:31:18.228Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:31:18.427Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:31:18.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:31:21.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:31:21.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:31:21.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:31:21.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:31:21.895Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 357,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:31:21.897Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 358,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:31:21.897Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.776Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.776Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.776Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"254\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.776Z\"}},\"clock\":-103}}]",
"line": 359,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:31:21.897Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.776Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.776Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
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WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.776Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"254\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.776Z\"}},\"clock\":-103}}]",
"line": 360,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:31:21.898Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 361,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:31:21.898Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 362,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:31:21.879Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:27:22.776Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7",
"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.776Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
"connectionId": "933607b0-4f8b-4fc5-84c9-
a31cb1e0da49",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.776Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
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"callContextToken":
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"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
eacc49be65ce",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.776Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "254",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:31:21.776Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804644231800"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:31:21.879Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
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6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:27:22.776Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7",
"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.776Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
"connectionId": "933607b0-4f8b-4fc5-84c9-
a31cb1e0da49",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.776Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
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"callConfigJson":
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2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
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:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
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},
"mute": false,
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"quickConnectName": null,
"monitorStatus": null
},
{
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"endpoint": {
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"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:27:22.776Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "254",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:31:21.776Z",
"localTimestamp": 1748046681879,
"skew": -103,
"contentLength": 4202
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804644231800"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:31:21.880Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "9de59f2f-5201-403b-a817-a9434efe682c",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:27:22.776Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7",
"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.776Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support",
"queueId": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
"connectionId": "933607b0-4f8b-4fc5-84c9-
a31cb1e0da49",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.776Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1",
"callContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
eacc49be65ce",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.776Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "254",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.776Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:31:21.776Z",
"localTimestamp": 1748046681879,
"skew": -103,
"contentLength": 4202
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:31:21.880Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:31:26.068Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:31:28.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:31:28.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:31:28.439Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:31:28.455Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:31:31.793Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 363,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:31:31.794Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 364,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:31:31.794Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:31:31.442Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:31:31.663Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:31:31.663Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:31:31.663Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:31:31.663Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:31:31.663Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:31:31.794Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:31:31.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:31:31.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:31:31.896Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:31:31.896Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:31:31.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 365,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:31:31.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 366,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:31:31.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.776Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.776Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
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9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
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KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
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5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.776Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"254\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.776Z\"}},\"clock\":-103}}]",
"line": 367,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:31:31.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.776Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.776Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.776Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"254\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.776Z\"}},\"clock\":-103}}]",
"line": 368,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:31:31.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 369,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:31:31.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 370,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:31:32.006Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:31:31.876Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:31:31.876Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:31:31.883Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:31:31.883Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:31:31.883Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:31:31.883Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:31:31.893Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:31:32.006Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046711:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:31:36.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:31:36.324Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:31:37.803Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:31:37.801Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:31:38.031Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:07.795Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":399,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:07.795Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":13100,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:08.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2108,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:08.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":296,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:09.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1554,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:09.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":7715,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:10.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":117,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:10.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3130,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:11.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":918,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:11.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:12.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":31,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:12.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3047,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:13.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":6729,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:13.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":20489,\"jit
terBufferMillis\":11,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:14.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":290,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:14.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":6920,\"jitt
erBufferMillis\":6,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:15.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":162,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:15.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11697,\"jit
terBufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:16.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":90,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:16.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":134,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:17.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1148,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:17.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":53,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:18.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":13127,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:18.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":120,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:19.797Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":16285,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:19.797Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4,\"jitterB
ufferMillis\":5,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:20.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":455,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:20.792Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:21.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":9552,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:21.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":20,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:22.794Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:22.794Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:23.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":19081,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:23.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":16,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:24.797Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":10613,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:24.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":48,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:25.803Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6732,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:25.803Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:26.797Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":166,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:26.797Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4801,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:27.790Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":94,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:27.790Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":105,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:28.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":226,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:28.788Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2515,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:29.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":130,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:29.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":2,\"jitterB
ufferMillis\":5,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:30.795Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":141,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:30.795Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":3,\"jitterB
ufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:31.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":107,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:31.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":41,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:32.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":143,\"jitte
rBufferMillis\":0,\"roun
dTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:32.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":209,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:33.788Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":699,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:33.788Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":53,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:34.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":27,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:34.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":87,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:35.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:35.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":783,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:36.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:36.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":269,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":79}]",
"time": "2025-05-24T00:31:38.032Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 371,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:31:38.029Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:31:38.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:31:38.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:31:38.438Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:31:38.487Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:31:44.878Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:31:44.878Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"fda472ad-6b9d-48bf-a005-46d4699bd309"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:31:46.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:31:48.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:31:48.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:31:48.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:31:48.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:31:51.883Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:31:51.883Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:31:51.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:31:51.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:31:51.898Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 372,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:31:51.914Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 373,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:31:51.914Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.780Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.780Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.780Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"284\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.780Z\"}},\"clock\":-103}}]",
"line": 374,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:31:51.914Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.780Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.780Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
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9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
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WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.780Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"284\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.780Z\"}},\"clock\":-103}}]",
"line": 375,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:31:51.915Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 376,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:31:51.916Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 377,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:31:51.883Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:27:22.780Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7",
"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.780Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
"connectionId": "933607b0-4f8b-4fc5-84c9-
a31cb1e0da49",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.780Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
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"callContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
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},
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},
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},
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}
],
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},
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},
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}
],
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],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:31:51.883Z",
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{
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},
{
"component": "ccp",
"level": "DEBUG",
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"time": "2025-05-24T00:31:51.883Z",
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},
{
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},
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},
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}
}
],
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}
},
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}
},
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}
}
],
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}
}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:31:51.884Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:31:56.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:31:58.229Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:31:58.229Z",
"tabId": null,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:31:58.429Z",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:31:58.446Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:32:01.664Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:32:02.110Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:32:02.110Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:32:02.114Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:32:02.114Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:32:02.123Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:32:02.124Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 379,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:32:02.124Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.780Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.780Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.780Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"284\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.780Z\"}},\"clock\":-103}}]",
"line": 380,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:32:02.124Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.780Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.780Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.780Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"284\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.780Z\"}},\"clock\":-103}}]",
"line": 381,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:32:02.126Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 382,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:32:02.126Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 383,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:32:01.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:32:01.887Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:32:01.888Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:32:01.888Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:32:01.888Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:32:02.101Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:32:02.101Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:32:02.109Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:32:02.109Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:32:02.109Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
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"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
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},
{
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
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"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:32:02.109Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:32:02.110Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
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"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
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"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
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"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:32:06.071Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:32:06.333Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:32:07.803Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:32:07.801Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:32:08.014Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":2,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:52.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":12,\"jitter
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":1,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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ufferMillis\":0,\"roundTripTimeMillis\":null},
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:55.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:56.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":73,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":0,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:31:58.798Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":17,\"jitter
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:31:59.793Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":77,\"jitter
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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ufferMillis\":0,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:00.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1010,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":0,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:01.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1743,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:02.792Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},{\"softphoneStre
amType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":0,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":0,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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"time": "2025-05-24T00:32:08.015Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:32:08.517Z",
"tabId": "1748046036420-wqxhmg7ps6",
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},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:32:08.518Z",
"tabId": "1748046036420-wqxhmg7ps6",
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},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:32:08.518Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
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"loggerId": "1748046035096-jynlu99flu",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:32:08.518Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
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(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:32:08.733Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:32:08.014Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:32:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:32:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:32:08.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:32:08.451Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:32:08.518Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:32:08.733Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046748:02c079be-734b-4bf7-ba58-
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"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
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]
}
]
}
}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:32:14.873Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:32:14.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"9de59f2f-5201-403b-a817-a9434efe682c"
]
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:32:16.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for getEndpoints to upstream",
"time": "2025-05-24T00:32:17.745Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"getEndpoints\",\"params\":{\"queueARNs\":
[\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
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f65651a655d3\",\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-
608dfc2220f1\"],\"nextToken\":null,\"maxResults\":500},\"stack\":\"Error\\n at
a._callImpl (https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/
connect-streams-min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at p.getEndpoints
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:99161)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/js/main.5797aeda.js:1:83348\\n at new Promise (<anonymous>)\\n at
Object.getAddresses
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:833
11)\\n at new wS
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:573
747)\\n at ko
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
2882276)\\n at Ua
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
2899777)\\n at xs
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
2938115)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "phone number[redacted]",
"time": "2025-05-24T00:32:17.760Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 388,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getEndpoints'",
"time": "2025-05-24T00:32:17.746Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:32:17.978Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getEndpoints' succeeded.",
"time": "2025-05-24T00:32:17.977Z",
"tabId": null,
"exception": null,
"objects": [
{
"endpoints": [],
"nextToken": null
}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:32:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:32:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:32:18.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:32:18.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "phone number[redacted]",
"time": "2025-05-24T00:32:18.981Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 389,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "phone number[redacted]",
"time": "2025-05-24T00:32:18.985Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 390,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "phone number[redacted]",
"time": "2025-05-24T00:32:18.985Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 391,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for addNewConnection to upstream",
"time": "2025-05-24T00:32:20.280Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"addNewConnection\",\"params\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"queue\":null}},\"stack\":\"Error\\n at
a._callImpl (https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/
connect-streams-min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at g.addParticipant
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:115798)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/js/main.5797aeda.js:1:50545\\n at new Promise (<anonymous>)\\n at
yo.addParticipant
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:505
06)\\n at No.addParticipant
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:107
738)\\n at wS.onCallRequest
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:574
995)\\n at wS.onCallRequestHandler
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:574
789)\\n at onSubmit
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:553
314)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:32:20.652Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:32:20.652Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:32:20.657Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:32:20.657Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:32:20.667Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 392,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:32:20.670Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 393,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:32:20.670Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.537Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
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[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.537Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
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2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"hold\",\"timestamp\":\"2025-05-
24T00:32:20.537Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"313\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.537Z\"}},\"clock\":-104}}]",
"line": 394,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:32:20.671Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.537Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.537Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"hold\",\"timestamp\":\"2025-05-
24T00:32:20.537Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"313\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.537Z\"}},\"clock\":-104}}]",
"line": 395,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:32:20.673Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 396,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:32:20.673Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 397,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:32:20.733Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Successfully invoked addParticipant for voice",
"time": "2025-05-24T00:32:20.733Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 398,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Setting add participant timeout for 9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:32:20.736Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 399,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'addNewConnection'",
"time": "2025-05-24T00:32:20.280Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:32:20.641Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "system",
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"startTimestamp": "2025-05-24T00:27:22.537Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
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"timestamp": "2025-05-24T00:27:22.537Z"
},
"queue": {
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4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
"connectionId": "933607b0-4f8b-4fc5-84c9-
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"endpoint": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.537Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
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"autoAccept": false,
"mediaLegContextToken":
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"callContextToken":
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qmh04aVcVguZx8b2Lgc6A--
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
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"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
eacc49be65ce",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "hold",
"timestamp": "2025-05-24T00:32:20.537Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "313",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:32:20.537Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804674052400"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:32:20.641Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:27:22.537Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7",
"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.537Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
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},
{
"component": "ccp",
"level": "DEBUG",
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"tabId": null,
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{
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{
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},
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},
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}
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],
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}
},
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},
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}
],
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],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:32:20.641Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'addNewConnection' succeeded.",
"time": "2025-05-24T00:32:20.732Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:32:20.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:32:20.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:32:20.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:32:20.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:32:20.906Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:32:20.912Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:32:20.912Z",
"tabId": "1748046036420-wqxhmg7ps6",
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:32:20.912Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"hold\",\"timestamp\":\"2025-05-
24T00:32:20.776Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connecting\",\"timestamp\":\"2025-05-
24T00:32:20.776Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"313\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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"line": 403,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:32:20.913Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 404,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:32:20.914Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 405,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:32:21.324Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:32:20.879Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
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},
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},
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},
{
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},
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},
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},
{
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},
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"timestamp": "2025-05-24T00:32:20.776Z"
},
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}
],
"attributes": "[redacted]",
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"contactFeatures": {
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}
},
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}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:32:20.776Z"
},
"nextToken":
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:32:20.879Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
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},
"contacts": [
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},
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},
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},
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},
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},
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"quickConnectName": null,
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},
{
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"endpoint": {
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"phoneNumber": "[redacted]",
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},
"state": {
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"timestamp": "2025-05-24T00:32:20.776Z"
},
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"quickConnectName": null,
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},
{
"connectionId": "0244119e-179f-49c8-ab53-
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"endpoint": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
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},
"state": {
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"timestamp": "2025-05-24T00:32:20.776Z"
},
"type": "outbound",
"initial": false,
"mute": false,
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"quickConnectName": null,
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}
],
"attributes": "[redacted]",
"contactDuration": "313",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:32:20.776Z",
"localTimestamp": 1748046740879,
"skew": -103,
"contentLength": 4685
},
"nextToken":
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],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:32:20.879Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
"agentAvailabilityState": {
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},
"contacts": [
{
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},
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},
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},
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},
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transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
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}
},
{
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"endpoint": {
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"phoneNumber": "[redacted]",
"agentLogin": null,
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},
"state": {
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"timestamp": "2025-05-24T00:32:20.776Z"
},
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"quickConnectName": null,
"monitorStatus": null,
"address": {
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"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
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}
},
{
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"endpoint": {
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"agentLogin": null,
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},
"state": {
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"timestamp": "2025-05-24T00:32:20.776Z"
},
"type": "outbound",
"initial": false,
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"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "313",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
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"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.776Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:32:20.776Z",
"localTimestamp": 1748046740879,
"skew": -103,
"contentLength": 4685
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:32:20.880Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:32:26.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:32:27.179Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:32:27.179Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:32:27.183Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:32:27.183Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:32:27.200Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 406,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:32:27.202Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 407,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:32:27.202Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
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"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"hold\",\"timestamp\":\"2025-05-
24T00:32:21.059Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.059Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"319\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:23.059Z\"}},\"clock\":-112}}]",
"line": 408,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:32:27.202Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
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{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"hold\",\"timestamp\":\"2025-05-
24T00:32:21.059Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.059Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"319\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:23.059Z\"}},\"clock\":-112}}]",
"line": 409,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:32:27.203Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 410,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:32:27.203Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 411,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:32:27.409Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:32:27.409Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:32:27.413Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:32:27.413Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:32:27.424Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 412,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:32:27.439Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 413,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:32:27.439Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.297Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.297Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"hold\",\"timestamp\":\"2025-05-
24T00:32:21.297Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.297Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"320\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.297Z\"}},\"clock\":-112}}]",
"line": 414,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:32:27.439Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.297Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.297Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"hold\",\"timestamp\":\"2025-05-
24T00:32:21.297Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.297Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"320\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.297Z\"}},\"clock\":-112}}]",
"line": 415,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:32:27.440Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 416,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:32:27.441Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 417,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:32:27.171Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:27:23.059Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "9ed59f9f-6f68-4247-9cdb-994fbfda56c7",
"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:27:23.059Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
"connectionId": "933607b0-4f8b-4fc5-84c9-
a31cb1e0da49",
"endpoint": {
"endpointARN": null,
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{
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{
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{
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},
{
"component": "ccp",
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"time": "2025-05-24T00:32:27.409Z",
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{
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},
{
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},
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},
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}
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],
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},
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},
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}
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:32:27.410Z",
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"loggerId": "1748017364841-2rn7tndi8tt",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:32:28.229Z",
"tabId": null,
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:32:28.229Z",
"tabId": null,
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:32:28.428Z",
"tabId": null,
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"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:32:28.449Z",
"tabId": null,
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"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "AddParticipant timeout triggered for 9ed59f9f-6f68-4247-9cdb-
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"time": "2025-05-24T00:32:30.737Z",
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},
{
"component": "softphone",
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"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:32:32.007Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 419,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:32:32.008Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 420,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:32:32.008Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for conferenceConnections to upstream",
"time": "2025-05-24T00:32:32.103Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"conferenceConnections\",\"params\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"},\"stack\":\"Error\\n at
a._callImpl (https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/
connect-streams-min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at g.conferenceConnections
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:113782)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/js/main.5797aeda.js:1:161238\\n at new Promise (<anonymous>)\\n
at yo.conference
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:161
199)\\n at No.conference
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:184
646)\\n at action
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:718
969)\\n at Object.s
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
2832669)\\n at f
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
2832812)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:32:32.220Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:32:32.341Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:32:32.341Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:32:32.345Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:32:32.345Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:32:32.357Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 421,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:32:32.358Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 422,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:32:32.359Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.297Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.297Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
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5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"hold\",\"timestamp\":\"2025-05-
24T00:32:21.297Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.297Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"320\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.297Z\"}},\"clock\":-112}}]",
"line": 423,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:32:32.359Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.297Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.297Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"hold\",\"timestamp\":\"2025-05-
24T00:32:21.297Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.297Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"320\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.297Z\"}},\"clock\":-112}}]",
"line": 424,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:32:32.359Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 425,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:32:32.360Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 426,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:32:32.384Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:32:32.481Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:32:32.481Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:32:32.485Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:32:32.485Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:32:32.494Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 427,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:32:32.498Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 428,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:32:32.498Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.374Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.374Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.374Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.374Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"325\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.374Z\"}},\"clock\":-102}}]",
"line": 429,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:32:32.498Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.374Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.374Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.374Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.374Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"325\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.374Z\"}},\"clock\":-102}}]",
"line": 430,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:32:32.501Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 431,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:32:32.501Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 432,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:32:31.891Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:32:32.008Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'conferenceConnections'",
"time": "2025-05-24T00:32:32.103Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:32:32.118Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:32:32.118Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:32:32.119Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:32:32.119Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:32:32.119Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:32:32.219Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
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{
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"credential": "[redacted]",
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"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
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]
}
]
}
}
],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:32:32.326Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
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],
"nextToken": null
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:32:32.326Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:32:32.335Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
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"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:32:32.335Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:32:32.339Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
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"name": "New Case Qu Support"
},
{
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"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "All Other Requests"
},
{
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"name": "Existing Case Qu Support"
},
{
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"name": "Outbound Q Calling"
},
{
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"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
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"name": null
}
],
"nextToken": null
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:32:32.339Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:32:32.341Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
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"type": "not_routable",
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},
{
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"type": "not_routable",
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},
{
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"type": "not_routable",
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},
{
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"type": "routable",
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},
{
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"type": "offline",
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"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
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},
{
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"type": "not_routable",
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},
{
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},
{
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},
{
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"type": "not_routable",
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},
{
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},
{
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}
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}
],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'conferenceConnections' succeeded.",
"time": "2025-05-24T00:32:32.384Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:32:32.476Z",
"tabId": null,
"exception": null,
"objects": [
{
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"type": "system",
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"startTimestamp": "2025-05-24T00:27:22.374Z"
},
"agentAvailabilityState": {
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},
"contacts": [
{
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"timestamp": "2025-05-24T00:27:22.374Z"
},
"queue": {
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},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
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"endpoint": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:32:27.374Z"
},
"type": "agent",
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"softphoneMediaInfo": {
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"mediaLegContextToken":
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},
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},
{
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},
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},
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},
{
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},
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},
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}
],
"attributes": "[redacted]",
"contactDuration": "325",
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"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
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"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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}
},
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}
],
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},
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],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:32:32.476Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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},
"contacts": [
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"timestamp": "2025-05-24T00:27:22.374Z"
},
"queue": {
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"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
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},
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},
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
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:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
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},
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},
{
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},
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"timestamp": "2025-05-24T00:32:32.374Z"
},
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},
{
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},
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"timestamp": "2025-05-24T00:32:27.374Z"
},
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"quickConnectName": null,
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}
],
"attributes": "[redacted]",
"contactDuration": "325",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:32:32.374Z",
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"skew": -102,
"contentLength": 4689
},
"nextToken":
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}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:32:32.476Z",
"tabId": null,
"exception": null,
"objects": [
{
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"snapshot": {
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"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:27:22.374Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"timestamp": "2025-05-24T00:27:22.374Z"
},
"queue": {
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"name": "New Case Qu Support",
"queueId": "arn:aws:connect:us-west-
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},
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"connections": [
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},
"state": {
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"timestamp": "2025-05-24T00:32:27.374Z"
},
"type": "agent",
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"softphoneMediaInfo": {
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"autoAccept": false,
"mediaLegContextToken":
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"callContextToken":
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qmh04aVcVguZx8b2Lgc6A--
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"callConfigJson":
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2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
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"quickConnectName": null,
"monitorStatus": null,
"address": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
eacc49be65ce",
"endpoint": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:32:32.374Z"
},
"type": "inbound",
"initial": true,
"mute": false,
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"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "0244119e-179f-49c8-ab53-
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"endpoint": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:32:27.374Z"
},
"type": "outbound",
"initial": false,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "325",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:27:22.374Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:32:32.374Z",
"localTimestamp": 1748046752476,
"skew": -102,
"contentLength": 4689
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:32:32.477Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:32:36.074Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:32:36.339Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:32:37.804Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:32:37.802Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:32:38.013Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
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24T00:32:07.800Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":0,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:08.796Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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erBufferMillis\":0,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:11.795Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:12.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:12.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":112,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:13.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:13.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":502,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:14.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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BufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:15.799Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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ufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:16.791Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":70,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:16.791Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:17.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":158,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:17.798Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1968,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:18.798Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:18.798Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":688,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:19.795Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":23,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:19.795Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":60,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:20.802Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:20.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":145,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:21.801Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:21.801Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":59,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:22.794Z\",\"packetsLost\":0,\"packetsCount\":43,\"audioLevel\":5275,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:22.794Z\",\"packetsLost\":1,\"packetsCount\":49,\"audioLevel\":3,\"jitterB
ufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:23.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":5484,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:23.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:24.802Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":87,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:24.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":4,\"jitterB
ufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:25.799Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:25.799Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":26,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:26.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:26.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":175,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:27.789Z\",\"packetsLost\":0,\"packetsCount\":45,\"audioLevel\":258,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:27.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:28.793Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":31366,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:28.793Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4,\"jitterB
ufferMillis\":10,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:29.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":272,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:29.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2345,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:30.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":210,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:30.796Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":222,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:31.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":269,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:31.803Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":25,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:32.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":322,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},{\"softp
honeStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:32.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":32768,\"jit
terBufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:33.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":233,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:33.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":4844,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:34.795Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":452,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:34.795Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":24371,\"jit
terBufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:35.793Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":960,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:35.794Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1858,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:36.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2700,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:36.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":645,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":79}]",
"time": "2025-05-24T00:32:38.014Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 433,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:32:38.013Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:32:38.237Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:32:38.237Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:32:38.436Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:32:38.453Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:32:44.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:32:44.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:32:46.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:32:48.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:32:48.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:32:48.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:32:48.452Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:32:56.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:32:58.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:32:58.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:32:58.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:32:58.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:33:01.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:33:01.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:33:01.897Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:33:01.897Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:33:01.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 434,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:33:01.910Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 435,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:33:01.910Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.790Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.790Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.790Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.790Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"354\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.790Z\"}},\"clock\":-101}}]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:33:01.910Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:27:22.790Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.790Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.790Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.790Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"354\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:27:22.790Z\"}},\"clock\":-101}}]",
"line": 437,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:33:01.913Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 438,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:33:01.913Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 439,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for destroyConnection to upstream",
"time": "2025-05-24T00:33:01.994Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"destroyConnection\",\"params\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"connectionId\":\"933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at v.destroy
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:117961)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/js/main.5797aeda.js:1:49307\\n at new Promise (<anonymous>)\\n at
yo.hangUpAgent
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:492
50)\\n at No.endContact
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:173
690)\\n at onClick
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:518
581)\\n at Object.s
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
2832669)\\n at f
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
2832812)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Clicked End Contact Button",
"time": "2025-05-24T00:33:01.995Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 440,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: click_stream_data",
"time": "2025-05-24T00:33:02.001Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:33:02.226Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Agent disconnected successfully.",
"time": "2025-05-24T00:33:02.226Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 441,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:33:02.267Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:33:02.267Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::state_change",
"time": "2025-05-24T00:33:02.271Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::acw",
"time": "2025-05-24T00:33:02.271Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[ContactEvent] ENDED was triggered",
"time": "2025-05-24T00:33:02.272Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 442,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[ContactEvent] Removing contact from ENDED event tracker",
"time": "2025-05-24T00:33:02.272Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 443,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[ContactEvent] Removed contact from ENDED event tracker",
"time": "2025-05-24T00:33:02.272Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{}]",
"line": 444,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::acw",
"time": "2025-05-24T00:33:02.272Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::acw::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:33:02.272Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::ended",
"time": "2025-05-24T00:33:02.272Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::ended::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:33:02.272Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Clearing add participant timeout for 9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:33:02.272Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 445,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] softphone contact ended, contactId:
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, starting earlyGUM refresh job",
"time": "2025-05-24T00:33:02.273Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 446,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:33:02.273Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 447,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:33:02.273Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 448,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] earlyGumRefreshJob started",
"time": "2025-05-24T00:33:02.273Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 449,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone Stop skipped because it's already paused",
"time": "2025-05-24T00:33:02.273Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 450,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:33:02.273Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:33:02.273Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[BaseContact] Change contact status: ended",
"time": "2025-05-24T00:33:02.273Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:33:02.283Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 451,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
PeerConnectionManager hangs up RtcSession",
"time": "2025-05-24T00:33:02.283Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SIGNALING TalkingState =>
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"time": "2025-05-24T00:33:02.283Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
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"loggerId": "1748046035096-jynlu99flu",
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},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SESSION TalkingState => DisconnectedState",
"time": "2025-05-24T00:33:02.283Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
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},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
Peer connection manager detects RtcSession completed. Performing health check to
decide if we want to keep the peer connection",
"time": "2025-05-24T00:33:02.284Z",
"tabId": "1748046036420-wqxhmg7ps6",
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},
{
"component": "softphone",
"level": "INFO",
"text": " sent TelemetryCallReport {\"callStartTime\":\"2025-05-
24T00:27:07.374Z\",\"callEndTime\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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utPackets\":0,\"consecutiveLowInputAudioLevel\":0,\"consecutiveNoAudioOutputPackets
\":0,\"consecutiveLowOutputAudioLevel\":4,\"audioInputConnectedDurationSeconds\":35
3,\"ccpMediaReadyLatencyMillis\":70.19999998807907,\"contactSubtype\":\"connect:Tel
ephony\",\"earlyGumEnabled\":false,\"earlyGumWorked\":false,\"vdiPlatform\":null,\"
isSoftphoneAutoAccept\":false,\"userAgentData\":\"{\\\"_platform\\\":\\\"Windows\\\
",\\\"_platformVersion\\\":\\\"10.0.0\\\",\\\"_architecture\\\":\\\"x86\\\",\\\"_bi
tness\\\":\\\"64\\\",\\\"_browserBrand\\\":\\\"Microsoft
Edge\\\",\\\"_browserVersion\\\":\\\"136.0.3240.76\\\",\\\"_mobile\\\":false,\\\"_m
odel\\\":\\\"\\\"}\",\"isConnected\":true,\"consecutiveAudioOutputMuteDurationSecon
ds\":0,\"streamJsVersion\":\"1.7.4\",\"skewTimeMillis\":-101}",
"time": "2025-05-24T00:33:02.285Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 456,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "agent.getConfiguration() retrieved agentId is 02c079be-734b-4bf7-
ba58-f65651a655d3",
"time": "2025-05-24T00:33:02.294Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:33:02.294Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"AgentStateChange\",\"data\":
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2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:33.150Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.150Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"354\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.150Z\"}}],\"snapshotTimestamp\":\"2025-05-
24T00:33:02.150Z\",\"localTimestamp\":1748046782251,\"skew\":-
101,\"contentLength\":4688},\"configuration\":
{\"name\":\"Miguel\",\"username\":\"[email protected]\",\"firstName\"
:\"[redacted]\",\"lastName\":\"[redacted]\",\"softphoneEnabled\":true,\"softphoneAu
toAccept\":false,\"softphonePersistentConnection\":true,\"extension\":\"\",\"routin
gProfile\":
{\"name\":\"jibinboundrouting\",\"routingProfileARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02\",\"defaultOutboundQueue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-
608dfc2220f1\"},\"channelConcurrencyMap\":{\"VOICE\":1},\"queues\":
[{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\",\"name\":\"R365
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b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/da12dbc7-8b6d-423f-a409-
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477d-be8b-cf8626472d9d\",\"name\":\"Harri Support
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4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-477d-be8b-cf8626472d9d\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/agent/02c079be-734b-4bf7-ba58-
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2d2bd8f7-ff1b-4986-a943-3b4828dece02\"},\"agentPreferences\":
{\"LANGUAGE\":\"en_US\"},\"agentARN\":\"arn:aws:connect:us-west-
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4bf7-ba58-f65651a655d3\",\"permissions\":[\"outboundCall\"],\"dialableCountries\":
[\"pr\",\"gu\",\"gb\",\"ca\",\"us\",\"mx\"],\"agentStates\":
[{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
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able\",\"name\":\"Meetings\",\"startTimestamp\":null},
{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
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},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
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{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
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"line": 457,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:33:02.294Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:33.150Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.150Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"354\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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24T00:33:02.150Z\"}}],\"snapshotTimestamp\":\"2025-05-
24T00:33:02.150Z\",\"localTimestamp\":1748046782251,\"skew\":-
101,\"contentLength\":4688},\"configuration\":
{\"name\":\"Miguel\",\"username\":\"[email protected]\",\"firstName\"
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toAccept\":false,\"softphonePersistentConnection\":true,\"extension\":\"\",\"routin
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
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{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
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"line": 458,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[VoiceFocus] Voice focus disabled, returning default mediaStream
with enforced params:",
"time": "2025-05-24T00:33:02.295Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects":
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"line": 459,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider] getUserMedia called",
"time": "2025-05-24T00:33:02.296Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 460,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:33:02.296Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 461,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:33:02.296Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
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"quickConnectName\":null,\"monitorStatus\":null,\"address\":
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
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te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.150Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"354\",\"name\":null,\"description\":null,\"initiationMethod
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.150Z\"}},\"clock\":-101}}]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:33:02.296Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.150Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.150Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:33.150Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:27.150Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"354\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.150Z\"}},\"clock\":-101}}]",
"line": 463,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_report",
"time": "2025-05-24T00:33:02.297Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:33:02.298Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::mute_toggle",
"time": "2025-05-24T00:33:02.298Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP AgentStateChange event for agent 02c079be-734b-4bf7-
ba58-f65651a655d3 with old state: Busy and new state: AfterCallWork",
"time": "2025-05-24T00:33:02.300Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 464,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:33:02.301Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 465,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:33:02.301Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 466,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] set Precaptured MediaStream",
"time": "2025-05-24T00:33:02.358Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 467,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::all_message",
"time": "2025-05-24T00:33:02.371Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SIGNALING PendingRemoteHangupState =>
DisconnectedState",
"time": "2025-05-24T00:33:02.371Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 468,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
9ed59f9f-6f68-4247-9cdb-994fbfda56c7 SIGNALING closing virtual connection",
"time": "2025-05-24T00:33:02.371Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 469,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:33:02.497Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneReport success{\"callStartTime\":\"2025-05-
24T00:27:07.374Z\",\"callEndTime\":\"2025-05-
24T00:33:02.284Z\",\"gumTimeMillis\":53,\"initializationTimeMillis\":70,\"iceCollec
tionTimeMillis\":2,\"signallingConnectTimeMillis\":4,\"handshakingTimeMillis\":328,
\"preTalkingTimeMillis\":414,\"talkingTimeMillis\":354495,\"cleanupTimeMillis\":nul
l,\"iceCollectionFailure\":false,\"signallingConnectionFailure\":false,\"handshakin
gFailure\":false,\"gumOtherFailure\":false,\"gumTimeoutFailure\":false,\"createOffe
rFailure\":false,\"setLocalDescriptionFailure\":false,\"userBusyFailure\":false,\"i
nvalidRemoteSDPFailure\":false,\"noRemoteIceCandidateFailure\":false,\"setRemoteDes
criptionFailure\":false,\"softphoneStreamStatistics\":
[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:33:01.802Z\",\"packetsLost\":0,\"packetsCount\":17042,\"audioLevel\":8447},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:33:01.802Z\",\"packetsLost\":2,\"packetsCount\":17694,\"audioLevel\":1}]}",
"time": "2025-05-24T00:33:02.497Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 470,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:33:02.497Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:33:02.497Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:33:02.501Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:33:02.501Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "chat",
"level": "INFO",
"text": "Destroying mediaController for 933607b0-4f8b-4fc5-84c9-
a31cb1e0da49",
"time": "2025-05-24T00:33:02.501Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 471,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:33:02.507Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 472,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:33:02.510Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 473,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:33:02.510Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.391Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.391Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.391Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:33:02.391Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"355\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.391Z\"}},\"clock\":-101}}]",
"line": 474,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:33:02.510Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.391Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.391Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.391Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:33:02.391Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"355\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.391Z\"}},\"clock\":-101}}]",
"line": 475,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:33:02.511Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 476,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:33:02.511Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 477,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::all_message",
"time": "2025-05-24T00:33:02.520Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:33:02.523Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:37.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":270,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:37.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":17556,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:38.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":387,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:38.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":16532,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:39.793Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":305,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:39.793Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1508,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:40.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":15173,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:40.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":39,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:41.796Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":600,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:41.796Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":5,\"jitterB
ufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:42.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":561,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:42.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":15263,\"jit
terBufferMillis\":10,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:43.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":359,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:43.801Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":12763,\"jit
terBufferMillis\":8,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:44.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":845,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:44.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":3659,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:45.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":273,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:45.792Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4976,\"jitt
erBufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:46.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":341,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:46.789Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":16061,\"jit
terBufferMillis\":5,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:47.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":305,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:47.803Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":9098,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:48.796Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":953,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:48.796Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3540,\"jitt
erBufferMillis\":5,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:49.798Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2556,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:49.798Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":897,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:50.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":280,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:50.794Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":17,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:51.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":231,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:51.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":19,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:52.804Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":32170,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:52.804Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":111,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:53.794Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":5933,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:53.795Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":222,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:54.804Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":325,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:54.804Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":617,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:55.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":239,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:55.789Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":687,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:56.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":229,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:56.794Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":259,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:57.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1937,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:57.799Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":213,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:58.791Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":2468,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:58.791Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1,\"jitterB
ufferMillis\":7,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:32:59.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12546,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:32:59.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1,\"jitterB
ufferMillis\":4,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:33:00.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":17537,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:33:00.790Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1,\"jitterB
ufferMillis\":4,\"roundTripTimeMillis\":79},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:33:01.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":8447,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:33:01.802Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1,\"jitterB
ufferMillis\":6,\"roundTripTimeMillis\":79}]",
"time": "2025-05-24T00:33:02.523Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 478,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:33:02.570Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:33:02.570Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:33:02.573Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:33:02.573Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:33:02.579Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 479,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:33:02.580Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 480,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:33:02.580Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.391Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:33:02.391Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"355\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.391Z\"}},\"clock\":-101}}]",
"line": 481,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:33:02.580Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.391Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.391Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
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WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.391Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:33:02.391Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"355\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.391Z\"}},\"clock\":-101}}]",
"line": 482,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:33:02.581Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 483,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:33:02.581Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 484,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:33:01.891Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:27:22.790Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"type": "voice",
"state": {
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"timestamp": "2025-05-24T00:27:22.790Z"
},
"queue": {
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"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
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"endpoint": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:32:27.790Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
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"callContextToken":
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"callConfigJson":
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2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
eacc49be65ce",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:32:32.790Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "0244119e-179f-49c8-ab53-
420d35db1c96",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:32:27.790Z"
},
"type": "outbound",
"initial": false,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "354",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
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{
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{
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},
{
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{
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},
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}
},
{
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},
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},
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}
}
],
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},
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},
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}
],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:33:02.252Z",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallReport'",
"time": "2025-05-24T00:33:02.284Z",
"tabId": null,
"exception": null,
"objects": [],
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"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:33:02.285Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:33:02.350Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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}
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:33:02.350Z",
"tabId": null,
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"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:33:02.351Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:33:02.351Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:33:02.351Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::Message received for topic
aws/softphone ",
"time": "2025-05-24T00:33:02.370Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 485,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::WebsocketManager invoke
callbacks for topic success aws/softphone ",
"time": "2025-05-24T00:33:02.370Z",
"tabId": null,
"exception": null,
"objects": [],
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"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallReport' succeeded.",
"time": "2025-05-24T00:33:02.491Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:33:02.492Z",
"tabId": null,
"exception": null,
"objects": [
{
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"startTimestamp": "2025-05-24T00:33:02.391Z"
},
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{
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{
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],
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},
{
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"time": "2025-05-24T00:33:02.492Z",
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},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::Message received for topic
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"time": "2025-05-24T00:33:02.520Z",
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},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::WebsocketManager invoke
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"time": "2025-05-24T00:33:02.520Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:33:02.523Z",
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:33:02.557Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:33:02.557Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:33:02.566Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
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"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
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"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:33:02.566Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:33:02.568Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
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"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
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"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
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423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:33:02.569Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:33:02.570Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
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"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:33:06.069Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:33:06.324Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:33:08.740Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 493,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:33:08.741Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 494,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:33:08.741Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 495,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:33:08.742Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:33:08.235Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:33:08.235Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:33:08.449Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:33:08.466Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:33:08.742Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:33:08.953Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:33:08.953Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046808:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:33:14.884Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 4
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:33:14.884Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"c7b6e67d-061b-484d-98c6-5de2e24e3fb8",
"602f1399-1685-4141-bafb-06c2472e4747",
"37bb54e5-f983-410e-9644-53073ccb1dba",
"0f4191c4-38bc-4ee3-a52d-031137c5a63c"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:33:16.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:33:18.235Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:33:18.235Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:33:18.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:33:18.464Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:33:26.079Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:33:28.236Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:33:28.236Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:33:28.436Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:33:28.454Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:33:31.878Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:33:31.878Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:33:31.881Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:33:31.881Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:33:31.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 496,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:33:31.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 497,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:33:31.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.776Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.776Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
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5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.776Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:33:02.776Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"384\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.776Z\"}},\"clock\":-102}}]",
"line": 498,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:33:31.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.776Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.776Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.776Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:33:02.776Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"384\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.776Z\"}},\"clock\":-102}}]",
"line": 499,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:33:31.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 500,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:33:31.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 501,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:33:32.234Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 502,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:33:32.235Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 503,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:33:32.235Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:33:32.494Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:33:32.794Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:33:32.794Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:33:32.797Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:33:32.797Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:33:32.804Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 504,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:33:32.805Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 505,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:33:32.805Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.776Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:33:02.776Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"384\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.776Z\"}},\"clock\":-102}}]",
"line": 506,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:33:32.805Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.776Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.776Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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9uiNRXFn7VC-
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en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.776Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:33:02.776Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"384\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.776Z\"}},\"clock\":-102}}]",
"line": 507,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:33:32.805Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 508,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:33:32.805Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 509,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:33:31.877Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"agentStateARN": "arn:aws:connect:us-west-
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"type": "system",
"name": "AfterCallWork",
"startTimestamp": "2025-05-24T00:33:02.776Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"state": {
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"timestamp": "2025-05-24T00:33:02.776Z"
},
"queue": {
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"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
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"endpoint": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "disconnected",
"timestamp": "2025-05-24T00:33:02.776Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
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"autoAccept": false,
"mediaLegContextToken":
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"callContextToken":
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"callConfigJson":
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},
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},
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],
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},
{
"component": "ccp",
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"time": "2025-05-24T00:33:31.878Z",
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},
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],
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},
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},
{
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"level": "DEBUG",
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},
{
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},
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},
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}
},
{
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},
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},
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}
}
],
"attributes": "[redacted]",
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"screenRecordingEnabled": null,
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}
},
"segmentAttributes": {
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}
},
"languageCode": "en-US",
"status": {
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"timestamp": "2025-05-24T00:33:02.776Z"
}
}
],
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}
}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:33:31.878Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:33:32.235Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:33:32.357Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:33:32.494Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
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{
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"credential": "[redacted]",
"urls": [
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]
}
]
}
}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:33:32.574Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
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"softphoneEnabled": true,
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"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
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"routingProfileARN": "arn:aws:connect:us-west-
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"defaultOutboundQueue": {
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"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
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}
},
"agentPreferences": {
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},
"agentARN":
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}
}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:33:32.574Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:33:32.574Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:33:32.575Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:33:32.575Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:33:32.783Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:33:32.783Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:33:32.790Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:33:32.790Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:33:32.794Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:33:32.794Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:33:32.794Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:33:36.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:33:36.616Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:33:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:33:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:33:38.441Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:33:38.453Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:33:44.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:33:44.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"cacd3215-06bc-4787-9156-6f7741d4f9a7"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:33:46.068Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:33:48.237Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:33:48.237Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:33:48.437Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:33:48.454Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:33:56.076Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:33:58.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:33:58.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:33:58.431Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:33:58.450Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:34:01.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:34:01.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:34:01.906Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:34:01.906Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:34:01.913Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 510,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:34:01.914Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 511,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:34:01.914Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.788Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.788Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:33:02.788Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"414\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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24T00:33:02.788Z\"}},\"clock\":-102}}]",
"line": 512,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:34:01.915Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.788Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.788Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:33:02.788Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"414\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.788Z\"}},\"clock\":-102}}]",
"line": 513,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:34:01.915Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 514,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:34:01.916Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 515,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:34:02.615Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 516,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:34:02.615Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 517,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[VoiceFocus] Voice focus disabled, returning default mediaStream
with enforced params:",
"time": "2025-05-24T00:34:02.617Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects":
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"line": 518,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider] getUserMedia called",
"time": "2025-05-24T00:34:02.617Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 519,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] set Precaptured MediaStream",
"time": "2025-05-24T00:34:02.680Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 520,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:34:01.890Z",
"tabId": null,
"exception": null,
"objects": [
{
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"type": "system",
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"startTimestamp": "2025-05-24T00:33:02.788Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
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"timestamp": "2025-05-24T00:33:02.788Z"
},
"queue": {
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"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
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},
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"timestamp": "2025-05-24T00:33:02.788Z"
},
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"callConfigJson":
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
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"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
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"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:32:32.788Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "0244119e-179f-49c8-ab53-
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"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:33:02.788Z"
},
"type": "outbound",
"initial": false,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "414",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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{
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{
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}
},
{
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},
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}
],
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},
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},
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},
{
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"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:34:01.891Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:34:02.576Z",
"tabId": null,
"exception": null,
"objects": [],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:34:02.792Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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},
{
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"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:34:02.792Z",
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},
{
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"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:34:02.792Z",
"tabId": null,
"exception": null,
"objects": [],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:34:02.793Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:34:03.011Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:34:03.011Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:34:03.014Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:34:03.014Z",
"tabId": "1748046036420-wqxhmg7ps6",
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},
{
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"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:34:03.020Z",
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"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
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},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
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"time": "2025-05-24T00:34:03.020Z",
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"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 522,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:34:03.020Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.788Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.788Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
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5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.788Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:33:02.788Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"414\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.788Z\"}},\"clock\":-102}}]",
"line": 523,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:34:03.021Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.788Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.788Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:32.788Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:33:02.788Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"414\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.788Z\"}},\"clock\":-102}}]",
"line": 524,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:34:03.022Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 525,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:34:03.022Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 526,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:34:02.999Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:34:02.999Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:34:03.009Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:34:03.009Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:34:03.010Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:34:03.010Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:34:03.011Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:34:06.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:34:06.624Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:34:07.242Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:34:07.242Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:34:07.245Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:34:07.245Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:34:07.252Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 527,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:34:07.266Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 528,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:34:07.266Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.140Z\"},\"queue\":
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:03.140Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:33.140Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.140Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"419\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.140Z\"}},\"clock\":-102}}]",
"line": 529,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:34:07.266Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.140Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:03.140Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
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5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:32:33.140Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.140Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"419\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.140Z\"}},\"clock\":-102}}]",
"line": 530,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:34:07.267Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 531,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:34:07.268Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 532,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:34:07.530Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:34:07.530Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:34:07.533Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:34:07.533Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:34:07.539Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 533,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:34:07.539Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 534,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:34:07.539Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
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a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.383Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.383Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"420\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.383Z\"}},\"clock\":-147}}]",
"line": 535,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:34:07.540Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.383Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
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9uiNRXFn7VC-
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en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
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WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.383Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.383Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"420\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.383Z\"}},\"clock\":-147}}]",
"line": 536,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:34:07.542Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 537,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:34:07.542Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 538,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:34:07.242Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "system",
"name": "AfterCallWork",
"startTimestamp": "2025-05-24T00:33:02.140Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"type": "voice",
"state": {
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"timestamp": "2025-05-24T00:33:02.140Z"
},
"queue": {
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"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
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"endpoint": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "disconnected",
"timestamp": "2025-05-24T00:33:03.140Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
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"autoAccept": false,
"mediaLegContextToken":
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"callContextToken":
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EQBJTn9rx4AeVH-
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"callConfigJson":
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2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
eacc49be65ce",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:32:33.140Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "0244119e-179f-49c8-ab53-
420d35db1c96",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "disconnected",
"timestamp": "2025-05-24T00:34:07.140Z"
},
"type": "outbound",
"initial": false,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "419",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:34:07.140Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804684712600"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
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{
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{
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{
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{
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},
"contacts": [
{
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"type": "voice",
"state": {
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"timestamp": "2025-05-24T00:33:02.383Z"
},
"queue": {
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"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
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"endpoint": {
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"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:33:02.383Z"
},
"type": "agent",
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
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:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
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},
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},
{
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"endpoint": {
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},
"state": {
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},
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},
{
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"endpoint": {
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"phoneNumber": "[redacted]",
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},
"state": {
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"timestamp": "2025-05-24T00:34:07.383Z"
},
"type": "outbound",
"initial": false,
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"quickConnectName": null,
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}
],
"attributes": "[redacted]",
"contactDuration": "420",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:34:07.383Z",
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"skew": -147,
"contentLength": 4703
},
"nextToken":
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}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:34:07.530Z",
"tabId": null,
"exception": null,
"objects": [
{
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"snapshot": {
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"type": "system",
"name": "AfterCallWork",
"startTimestamp": "2025-05-24T00:33:02.383Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"initialContactId": "9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"type": "voice",
"state": {
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"timestamp": "2025-05-24T00:33:02.383Z"
},
"queue": {
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"name": "New Case Qu Support",
"queueId": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
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"endpoint": {
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"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:33:02.383Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
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"autoAccept": false,
"mediaLegContextToken":
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"callContextToken":
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ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
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"quickConnectName": null,
"monitorStatus": null,
"address": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
eacc49be65ce",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:34:07.383Z"
},
"type": "inbound",
"initial": true,
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"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "0244119e-179f-49c8-ab53-
420d35db1c96",
"endpoint": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "disconnected",
"timestamp": "2025-05-24T00:34:07.383Z"
},
"type": "outbound",
"initial": false,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "420",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "ended",
"timestamp": "2025-05-24T00:33:02.383Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:34:07.383Z",
"localTimestamp": 1748046847530,
"skew": -147,
"contentLength": 4703
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:34:07.530Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:34:08.238Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:34:08.238Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:34:08.439Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:34:08.465Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:34:09.621Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 539,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:34:09.622Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 540,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:34:09.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 541,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:34:09.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:34:09.844Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:34:09.623Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:34:09.843Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046869:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:34:14.873Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 3
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:34:14.873Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"7352f7c8-5dd4-43b4-bb40-a71f3f16594e",
"dea4b650-0f28-4007-b8da-ee1033cbfd1e",
"50de6a9d-842b-4c59-8167-9e720faeaedd"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:34:16.075Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:34:18.236Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:34:18.236Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:34:18.449Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:34:18.453Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:34:26.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:34:28.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:34:28.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:34:28.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:34:28.450Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:34:32.621Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 542,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:34:32.622Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 543,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:34:32.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:34:32.843Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:34:32.623Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:34:32.807Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:34:32.843Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046892:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:34:33.240Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:34:33.240Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:34:33.243Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:34:33.243Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:34:33.250Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 544,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:34:33.250Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 545,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:34:33.251Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.383Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.383Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
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EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.383Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.383Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"420\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.383Z\"}},\"clock\":-147}}]",
"line": 546,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:34:33.251Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.383Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.383Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.383Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.383Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"420\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.383Z\"}},\"clock\":-147}}]",
"line": 547,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:34:33.251Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 548,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:34:33.252Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 549,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:34:33.023Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:34:33.023Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:34:33.023Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:34:33.023Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:34:33.024Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:34:33.229Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:34:33.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:34:33.238Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:34:33.238Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:34:33.239Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:34:33.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:34:33.239Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:34:36.070Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:34:36.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:34:36.884Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:34:36.884Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:34:36.887Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:34:36.887Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:34:36.895Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 550,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:34:36.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 551,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:34:36.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
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{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.781Z\"},\"queue\":
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{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
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a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.781Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.781Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"449\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.781Z\"}},\"clock\":-103}}]",
"line": 552,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:34:36.908Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
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[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.781Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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9uiNRXFn7VC-
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WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
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qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
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EQBJTn9rx4AeVH-
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\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.781Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.781Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"449\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.781Z\"}},\"clock\":-103}}]",
"line": 553,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:34:36.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 554,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:34:36.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 555,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:34:36.884Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "system",
"name": "AfterCallWork",
"startTimestamp": "2025-05-24T00:33:02.781Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
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"type": "voice",
"state": {
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"timestamp": "2025-05-24T00:33:02.781Z"
},
"queue": {
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"name": "New Case Qu Support"
},
"queueTimestamp": "2025-05-24T00:27:07.043Z",
"connections": [
{
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"endpoint": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "disconnected",
"timestamp": "2025-05-24T00:33:02.781Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
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"autoAccept": false,
"mediaLegContextToken":
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"callContextToken":
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EQBJTn9rx4AeVH-
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"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.95\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "a19f305b-6955-4b71-9e90-
eacc49be65ce",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "disconnected",
"timestamp": "2025-05-24T00:34:07.781Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "0244119e-179f-49c8-ab53-
420d35db1c96",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "disconnected",
"timestamp": "2025-05-24T00:34:07.781Z"
},
"type": "outbound",
"initial": false,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "449",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:34:36.781Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804684714801"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:34:36.884Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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{
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},
{
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{
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{
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},
{
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},
{
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"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
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},
{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:35:02.296Z",
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"objects": "[]",
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"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:35:02.296Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::routable",
"time": "2025-05-24T00:35:02.300Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::state_change",
"time": "2025-05-24T00:35:02.300Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::destroyed",
"time": "2025-05-24T00:35:02.300Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::destroyed::9ed59f9f-6f68-4247-9cdb-
994fbfda56c7",
"time": "2025-05-24T00:35:02.300Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onDestroy triggered for contact",
"time": "2025-05-24T00:35:02.305Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 556,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone Stop skipped because it's already paused",
"time": "2025-05-24T00:35:02.305Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 557,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "agent.getConfiguration() retrieved agentId is 02c079be-734b-4bf7-
ba58-f65651a655d3",
"time": "2025-05-24T00:35:02.307Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:35:02.307Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"AgentStateChange\",\"data\":
{\"oldState\":\"AfterCallWork\",\"newState\":\"Available\",\"agentId\":\"02c079be-
734b-4bf7-ba58-f65651a655d3\",\"agent\":{\"snapshot\":{\"state\":
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[],\"snapshotTimestamp\":\"2025-05-
24T00:35:02.195Z\",\"localTimestamp\":1748046902296,\"skew\":-
101,\"contentLength\":466},\"configuration\":
{\"name\":\"Miguel\",\"username\":\"[email protected]\",\"firstName\"
:\"[redacted]\",\"lastName\":\"[redacted]\",\"softphoneEnabled\":true,\"softphoneAu
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/da12dbc7-8b6d-423f-a409-
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477d-be8b-cf8626472d9d\",\"name\":\"Harri Support
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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f65651a655d3\",\"name\":null,\"queueId\":\"arn:aws:connect:us-west-
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02\"},\"agentPreferences\":
{\"LANGUAGE\":\"en_US\"},\"agentARN\":\"arn:aws:connect:us-west-
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4bf7-ba58-f65651a655d3\",\"permissions\":[\"outboundCall\"],\"agentStates\":
[{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-6589-4d0c-9fee-
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ull},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-6e57-45ef-a707-
b0068166038d\",\"type\":\"routable\",\"name\":\"Available\",\"startTimestamp\":null
},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/agent-state/54d31629-4a8a-45cb-a238-
5e3512a09afc\",\"type\":\"offline\",\"name\":\"Offline\",\"startTimestamp\":null},
{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
4f79-9cbb-df466dcca283/agent-state/339e1577-e878-47f5-ac52-
12198e969e7c\",\"type\":\"not_routable\",\"name\":\"Not
Ready\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d\",\"type\":\"not_routable\",\"name\":\"Training &
Mentoring\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe\",\"type\":\"not_routable\",\"name\":\"QA
Feedback\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15\",\"type\":\"not_routable\",\"name\":\"Lunch
Break\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660\",\"type\":\"not_routable\",\"name\":\"Short
Break\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a\",\"type\":\"not_routable\",\"name\":\"Qu Hypercare
Support\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2\",\"type\":\"not_routable\",\"name\":\"Queue
Monitoring\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1\",\"type\":\"not_routable\",\"name\":\"RTS Escalations
Floor Support\",\"startTimestamp\":null}],\"dialableCountries\":
[\"pr\",\"gu\",\"gb\",\"ca\",\"us\",\"mx\"]}}}}]",
"line": 558,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:35:02.307Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"AgentStateChange\",\"data\":
{\"oldState\":\"AfterCallWork\",\"newState\":\"Available\",\"agentId\":\"02c079be-
734b-4bf7-ba58-f65651a655d3\",\"agent\":{\"snapshot\":{\"state\":
{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
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b0068166038d\",\"type\":\"routable\",\"name\":\"Available\",\"startTimestamp\":\"20
25-05-24T00:35:02.195Z\"},\"agentAvailabilityState\":
{\"state\":\"Available\",\"timeStamp\":\"2025-05-
23T23:05:57.776Z\",\"agentStateARN\":\"arn:aws:connect:us-west-
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[],\"snapshotTimestamp\":\"2025-05-
24T00:35:02.195Z\",\"localTimestamp\":1748046902296,\"skew\":-
101,\"contentLength\":466},\"configuration\":
{\"name\":\"Miguel\",\"username\":\"[email protected]\",\"firstName\"
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gProfile\":
{\"name\":\"jibinboundrouting\",\"routingProfileARN\":\"arn:aws:connect:us-west-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\",\"name\":\"R365
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b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\",\"name\":\"Existing
Case Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\",\"name\":\"Outbound
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b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/da12dbc7-8b6d-423f-a409-
b06f51e3a6b8\",\"name\":\"SMT_FT_Queue\",\"queueId\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8\"},{\"queueARN\":\"arn:aws:connect:us-west-
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477d-be8b-cf8626472d9d\",\"name\":\"Harri Support
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4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-477d-be8b-cf8626472d9d\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/agent/02c079be-734b-4bf7-ba58-
f65651a655d3\",\"name\":null,\"queueId\":\"arn:aws:connect:us-west-
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734b-4bf7-ba58-f65651a655d3\"}],\"routingProfileId\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02\"},\"agentPreferences\":
{\"LANGUAGE\":\"en_US\"},\"agentARN\":\"arn:aws:connect:us-west-
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4bf7-ba58-f65651a655d3\",\"permissions\":[\"outboundCall\"],\"agentStates\":
[{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-03d8-4cdb-b645-
f297c3a48b41\",\"type\":\"not_routable\",\"name\":\"Meetings\",\"startTimestamp\":n
ull},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-6e57-45ef-a707-
b0068166038d\",\"type\":\"routable\",\"name\":\"Available\",\"startTimestamp\":null
},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/agent-state/54d31629-4a8a-45cb-a238-
5e3512a09afc\",\"type\":\"offline\",\"name\":\"Offline\",\"startTimestamp\":null},
{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
4f79-9cbb-df466dcca283/agent-state/339e1577-e878-47f5-ac52-
12198e969e7c\",\"type\":\"not_routable\",\"name\":\"Not
Ready\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d\",\"type\":\"not_routable\",\"name\":\"Training &
Mentoring\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe\",\"type\":\"not_routable\",\"name\":\"QA
Feedback\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15\",\"type\":\"not_routable\",\"name\":\"Lunch
Break\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660\",\"type\":\"not_routable\",\"name\":\"Short
Break\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a\",\"type\":\"not_routable\",\"name\":\"Qu Hypercare
Support\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2\",\"type\":\"not_routable\",\"name\":\"Queue
Monitoring\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1\",\"type\":\"not_routable\",\"name\":\"RTS Escalations
Floor Support\",\"startTimestamp\":null}],\"dialableCountries\":
[\"pr\",\"gu\",\"gb\",\"ca\",\"us\",\"mx\"]}}}}]",
"line": 559,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactDestroyed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:35:02.307Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\"}]",
"line": 560,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:35:02.307Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactDestroyed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.781Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.781Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.781Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.781Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"449\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.781Z\"}},\"clock\":-101}}]",
"line": 561,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:35:02.307Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactDestroyed\",\"data\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-994fbfda56c7\",\"contactData\":
{\"contactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"initialContactId\":\"9ed59f9f-6f68-4247-9cdb-
994fbfda56c7\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:33:02.781Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New Case
Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-
d0804e99deec\"},\"queueTimestamp\":\"2025-05-24T00:27:07.043Z\",\"connections\":
[{\"connectionId\":\"933607b0-4f8b-4fc5-84c9-a31cb1e0da49\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:33:02.781Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~3CHvSwr-Occocxv1OzV3rg~7KylNVtIWNZgH-aaeqENkJJq-
AitqKbdEn57U6XAkkW1B7f9hLIB84bbVc00yjmzUWLpMzI9yVwjvWhs4dJBqGab1VHyG0h8SbVSWFVMluFv
9uiNRXFn7VC-
qmAYlFCoi4T5exYy1rJWV6M10VIEZD_irlXesHXAi08PtYHyEJ9W6fDmYSmQ_3k1\",\"callContextTok
en\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~uZscmcNmh3kFBcQ8BFudLQ~hX524p-
KJCUyxwLJp1I8zoKMMB4oknfmNFWbO_SgPXcmZ7VGVKXgsNgWRP-
ujHAkgyk18s622tnkT4z5biAYxsqqJl9KicmBcu-koYj1NUhXGji7spsHe3-ZPFLK45E29c-Dw-
5k39l0OA0oibjt5dfb5Fq02q3IAY7mrOpvFpE6mnjy_qKn489wKW2hY_ySqtagL74HuTT5DZj0yQc7Vnkjh
WfSSEkTwhtIhR_9gx9OADCeu8giK0qZRUvwrQ1b0mT54OAuv2nD6kxa0SGWFAP8BVPFMGcfrbUU36v1ooq4
ADrvLFj3tcAYa3EqmDXekNTV03Kl73E7EXMp3rc8tnPYrMepaNRDb8em7tjXRamkFaIBw04ewW7T-
qmh04aVcVguZx8b2Lgc6A--
PAVYSgYMtHw4f0AhHwfjk2TpO49PyMyhaWfvbKZPAiJZ5VKTzlyiw_ixkrG0HmrpZyFEBu2rJ3owbd4jBic
hOlP9lAIdbI4_EJkMIJHIaTtAIxAaL_GQpEmOX9Ue9Cp8WYsbmRQU_wY16QcuYJHEHFvjGdWSVUEBrGtXxg
EQBJTn9rx4AeVH-
Mc48g4wdqry5aqNSJFe5fyh_B8YoAhRfVsgIXKSTLp02VeA5D6JCtbN88oTW_tc83AFGDD6Oj7XU_nJm_gW
FVOIXV1aWvEODo_JxpPuxR7vs0SQwE5nYzEfw9RsVBy3jktIdA8gdIsmCw\",\"callConfigJson\":\"{
\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":[\\\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748046447:933607b0-4f8b-4fc5-84c9-
a31cb1e0da49\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.95\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lily
RTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"a19f305b-6955-4b71-9e90-
eacc49be65ce\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.781Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}},{\"connectionId\":\"0244119e-
179f-49c8-ab53-420d35db1c96\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:34:07.781Z\"},\"type\":\"outbound\",\"initial\":false,\"mute\":false,\"forced
Mute\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"449\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:33:02.781Z\"}},\"clock\":-101}}]",
"line": 562,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP AgentStateChange event for agent 02c079be-734b-4bf7-
ba58-f65651a655d3 with old state: AfterCallWork and new state: Available",
"time": "2025-05-24T00:35:02.322Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 563,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactDestroyed event for contact: 9ed59f9f-6f68-
4247-9cdb-994fbfda56c7 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:35:02.322Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 564,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactDestroyed event for contact
9ed59f9f-6f68-4247-9cdb-994fbfda56c7, reason: recording flag not enabled",
"time": "2025-05-24T00:35:02.323Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 565,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:35:02.616Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 566,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:35:02.616Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 567,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
skipped due to reaching max refresh count",
"time": "2025-05-24T00:35:02.617Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 568,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:35:02.296Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:35:02.195Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:35:02.195Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804690216800"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:35:02.296Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:35:02.195Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:35:02.195Z",
"localTimestamp": 1748046902296,
"skew": -101,
"contentLength": 466
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804690216800"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:35:02.296Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "08029cb5-7c82-4544-b884-3db420880296",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
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6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:35:02.195Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:35:02.195Z",
"localTimestamp": 1748046902296,
"skew": -101,
"contentLength": 466
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:35:02.296Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:35:03.471Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:35:03.471Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:35:03.033Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:35:03.250Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
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"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
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"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
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}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:35:03.250Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:35:03.251Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:35:03.251Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:35:03.251Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:35:03.460Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:35:03.460Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:35:03.467Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
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"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:35:03.467Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:35:03.470Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
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"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
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"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
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"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:35:03.470Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:35:03.471Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
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"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
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"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:35:06.077Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:35:08.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:35:08.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:35:08.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:35:08.451Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:35:10.622Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 569,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:35:10.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 570,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:35:10.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 571,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:35:10.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
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(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:35:10.838Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:35:10.623Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:35:10.838Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748046930:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
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]
}
]
}
}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:35:14.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 3
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:35:14.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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"25c9cbbf-0f0c-433f-ab9a-20c7bd64b439"
]
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:35:16.075Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection unhealthy",
"time": "2025-05-24T00:35:16.632Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0",
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"lastCheckTime": 1748046901623
}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[core.proxy.health-check]: Connection unhealthy",
"time": "2025-05-24T00:35:17.630Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "healthy",
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0"
}
],
"line": 574,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:35:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:35:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:35:18.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:35:18.448Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:35:26.075Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:35:28.231Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:35:28.231Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:35:28.473Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:35:28.488Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:35:31.881Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:35:31.881Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:35:31.878Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:35:02.777Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:35:31.777Z"
},
"nextToken":
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:35:31.878Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
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6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:35:02.777Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:35:31.777Z",
"localTimestamp": 1748046931878,
"skew": -101,
"contentLength": 466
},
"nextToken":
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:35:31.878Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "c691a853-5afb-4d3d-8d2c-a7093dc25c95",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
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6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:35:02.777Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:35:31.777Z",
"localTimestamp": 1748046931878,
"skew": -101,
"contentLength": 466
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:35:31.878Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:35:33.621Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 576,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:35:33.622Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 577,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:35:33.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
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naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:35:33.708Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:35:33.708Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:35:33.843Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:35:33.264Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:35:33.486Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
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"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
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"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
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}
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:35:33.486Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:35:33.487Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:35:33.487Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:35:33.487Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:35:33.623Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:35:33.698Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
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],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:35:33.698Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:35:33.703Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
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"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:35:33.703Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:35:33.706Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
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"type": "not_routable",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Email_Followups",
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},
{
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"type": "not_routable",
"name": "Meetings",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "routable",
"name": "Available",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "offline",
"name": "Offline",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Not Ready",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
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"type": "not_routable",
"name": "Training & Mentoring",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
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"type": "not_routable",
"name": "QA Feedback",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
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"type": "not_routable",
"name": "Lunch Break",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
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"type": "not_routable",
"name": "Short Break",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
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"type": "not_routable",
"name": "Qu Hypercare Support",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:35:33.706Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:35:33.708Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
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"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
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"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
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"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
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"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
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"name": null
}
],
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:35:33.842Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
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{
"username": "1748046953:02c079be-734b-4bf7-ba58-
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"credential": "[redacted]",
"urls": [
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2.amazonaws.com.:3478?transport=udp"
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}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:35:36.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:35:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:35:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:35:38.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:35:38.449Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:35:40.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection healthy",
"time": "2025-05-24T00:35:40.629Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0",
"lastCheckCounter": 175,
"lastCheckTime": 1748046940629
}
],
"line": 578,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[core.proxy.health-check]: Connection healthy",
"time": "2025-05-24T00:35:40.629Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "unhealthy",
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0"
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:35:44.881Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:35:44.881Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:35:46.076Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:35:48.233Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:35:48.233Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:35:48.432Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:35:48.451Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection unhealthy",
"time": "2025-05-24T00:35:55.630Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0",
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"lastCheckTime": 1748046940629
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],
"line": 580,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:35:56.077Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[core.proxy.health-check]: Connection unhealthy",
"time": "2025-05-24T00:35:56.620Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "healthy",
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],
"line": 582,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:35:58.235Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:35:58.235Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:35:58.436Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:35:58.460Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:36:01.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:36:01.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:36:02.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"line": 584,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:36:02.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 585,
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
skipped due to reaching max refresh count",
"time": "2025-05-24T00:36:02.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"objects": "[]",
"line": 586,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:36:01.887Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:36:01.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
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{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:36:01.888Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:36:03.496Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:36:03.718Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:36:03.718Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:36:03.718Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:36:03.718Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:36:03.719Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:36:03.940Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:36:03.940Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:36:03.925Z",
"tabId": null,
"exception": null,
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:36:03.925Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:36:03.937Z",
"tabId": null,
"exception": null,
"objects": [
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{
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{
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:36:03.937Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:36:03.937Z",
"tabId": null,
"exception": null,
"objects": [
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{
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{
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{
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{
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{
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:36:03.937Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:36:03.939Z",
"tabId": null,
"exception": null,
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{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:36:06.073Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:36:08.233Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:36:08.233Z",
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:36:08.433Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:36:08.449Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:36:11.622Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:36:11.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:36:11.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:36:11.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
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(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
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"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:36:11.843Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:36:11.625Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:36:11.843Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
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{
"username": "1748046991:02c079be-734b-4bf7-ba58-
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"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
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]
}
]
}
}
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:36:14.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:36:14.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:36:16.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:36:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:36:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:36:18.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:36:18.455Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:36:26.074Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:36:28.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:36:28.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:36:28.441Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:36:28.450Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:36:31.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:36:31.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:36:31.885Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:35:02.785Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:36:31.785Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804690216800"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:36:31.885Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
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"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:35:02.785Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:36:31.785Z",
"localTimestamp": 1748046991885,
"skew": -100,
"contentLength": 466
},
"nextToken":
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:36:31.885Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "de72e881-77b9-4470-a122-bb879fdea73f",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
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"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:35:02.785Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:36:31.785Z",
"localTimestamp": 1748046991885,
"skew": -100,
"contentLength": 466
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:36:31.885Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:36:33.727Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:36:34.171Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:36:34.171Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:36:34.627Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 590,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:36:34.628Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 591,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:36:34.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:36:34.840Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:36:33.950Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:36:33.950Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:36:33.950Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:36:33.951Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:36:33.951Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:36:34.158Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:36:34.158Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:36:34.165Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:36:34.165Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:36:34.167Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
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"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
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"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:36:34.167Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:36:34.170Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:36:34.629Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:36:34.840Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047014:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:36:36.072Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:36:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:36:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:36:38.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:36:38.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:36:40.626Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection healthy",
"time": "2025-05-24T00:36:40.627Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0",
"lastCheckCounter": 176,
"lastCheckTime": 1748047000626
}
],
"line": 592,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[core.proxy.health-check]: Connection healthy",
"time": "2025-05-24T00:36:40.627Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "unhealthy",
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:36:44.879Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:36:44.879Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"c691a853-5afb-4d3d-8d2c-a7093dc25c95"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:36:46.068Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:36:48.234Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:36:48.234Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:36:48.434Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:36:48.451Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection unhealthy",
"time": "2025-05-24T00:36:55.642Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0",
"lastCheckCounter": 176,
"lastCheckTime": 1748047000626
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],
"line": 594,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:36:56.077Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[core.proxy.health-check]: Connection unhealthy",
"time": "2025-05-24T00:36:56.625Z",
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"exception": null,
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{
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],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:36:58.236Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:36:58.236Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:36:58.434Z",
"tabId": null,
"exception": null,
"objects": [],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:36:58.456Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:37:01.887Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:37:01.887Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:37:02.616Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 598,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:37:02.616Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 599,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
skipped due to reaching max refresh count",
"time": "2025-05-24T00:37:02.616Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 600,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:37:01.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:37:01.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "routable",
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"agentAvailabilityState": {
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},
"contacts": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:37:01.887Z",
"tabId": null,
"exception": null,
"objects": [
{
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"type": "routable",
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"agentAvailabilityState": {
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],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:37:01.887Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:37:04.393Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:37:04.393Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:37:03.952Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:37:04.172Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
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"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:37:04.172Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:37:04.172Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:37:04.172Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:37:04.173Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:37:04.379Z",
"tabId": null,
"exception": null,
"objects": [
{
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],
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"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:37:04.379Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:37:04.389Z",
"tabId": null,
"exception": null,
"objects": [
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:37:04.389Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:37:04.390Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
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{
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{
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{
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{
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{
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{
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
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"name": "Qu Hypercare Support",
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{
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"name": "Queue Monitoring",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:37:04.390Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:37:04.393Z",
"tabId": null,
"exception": null,
"objects": [
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{
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{
"queueARN": "arn:aws:connect:us-west-
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{
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{
"queueARN": "arn:aws:connect:us-west-
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"name": "Outbound Q Calling"
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{
"queueARN": "arn:aws:connect:us-west-
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"name": "SMT_FT_Queue"
},
{
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"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
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"name": null
}
],
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}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:37:06.073Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:37:08.231Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:37:08.231Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:37:08.431Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:37:08.447Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:37:12.626Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 601,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:37:12.628Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 602,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:37:12.628Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 603,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:37:12.628Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:37:12.846Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:37:12.629Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:37:12.846Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047052:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:37:14.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:37:14.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"fc3efd4b-937a-4990-a009-54b5529e4ebc"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:37:16.068Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:37:18.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:37:18.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:37:18.458Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:37:18.465Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:37:26.079Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:37:28.240Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:37:28.240Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:37:28.439Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:37:28.460Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:37:31.886Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:37:31.886Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:37:31.885Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:35:02.785Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:37:31.785Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804690216800"
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:37:31.885Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
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"localTimestamp": 1748047051885,
"skew": -100,
"contentLength": 466
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"nextToken":
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:37:31.886Z",
"tabId": null,
"exception": null,
"objects": [
{
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"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
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"contacts": [],
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"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:37:31.886Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:37:34.625Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:37:34.625Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:37:34.174Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:37:34.396Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
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"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
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"routingProfileARN": "arn:aws:connect:us-west-
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"defaultOutboundQueue": {
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"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
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}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
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}
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:37:34.396Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:37:34.396Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:37:34.397Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:37:34.397Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:37:34.602Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:37:34.602Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:37:34.613Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:37:34.613Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:37:34.614Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:37:34.614Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:37:34.625Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:37:35.617Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 604,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:37:35.618Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 605,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:37:35.618Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:37:35.839Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:37:35.618Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:37:35.839Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047075:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:37:36.067Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:37:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:37:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:37:38.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:37:38.449Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:37:40.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection healthy",
"time": "2025-05-24T00:37:40.623Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0",
"lastCheckCounter": 177,
"lastCheckTime": 1748047060623
}
],
"line": 606,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[core.proxy.health-check]: Connection healthy",
"time": "2025-05-24T00:37:40.623Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "unhealthy",
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0"
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:37:44.885Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:37:44.885Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"de72e881-77b9-4470-a122-bb879fdea73f"
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:37:46.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:37:48.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:37:48.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:37:48.443Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:37:48.464Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection unhealthy",
"time": "2025-05-24T00:37:55.629Z",
"tabId": null,
"exception": null,
"objects": [
{
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],
"line": 608,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:37:56.076Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[core.proxy.health-check]: Connection unhealthy",
"time": "2025-05-24T00:37:56.616Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "healthy",
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:37:58.240Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:37:58.240Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:37:58.440Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:37:58.456Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:38:01.887Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:38:01.887Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:38:02.627Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 612,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:38:02.627Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 613,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
skipped due to reaching max refresh count",
"time": "2025-05-24T00:38:02.627Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 614,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:38:01.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:35:02.787Z"
},
"agentAvailabilityState": {
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"contacts": [],
"snapshotTimestamp": "2025-05-24T00:38:01.787Z"
},
"nextToken":
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:38:01.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "routable",
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"agentAvailabilityState": {
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},
"contacts": [],
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"localTimestamp": 1748047081887,
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:38:01.887Z",
"tabId": null,
"exception": null,
"objects": [
{
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"type": "routable",
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"agentAvailabilityState": {
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},
"contacts": [],
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"skew": -100,
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}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:38:01.887Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:38:04.849Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:38:04.849Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:38:04.410Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:38:04.629Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
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"firstName": "[redacted]",
"lastName": "[redacted]",
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"agentARN":
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],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:38:04.629Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:38:04.629Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:38:04.630Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:38:04.630Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:38:04.835Z",
"tabId": null,
"exception": null,
"objects": [
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:38:04.835Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:38:04.847Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
"agentStateARN": "arn:aws:connect:us-west-
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
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{
"agentStateARN": "arn:aws:connect:us-west-
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"name": "Short Break",
"startTimestamp": null
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{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:38:04.847Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:38:04.848Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:38:04.848Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:38:04.849Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:38:06.069Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:38:08.243Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:38:08.243Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:38:08.456Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:38:08.459Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:38:13.617Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 615,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:38:13.618Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 616,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:38:13.618Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 617,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:38:13.618Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:38:13.838Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:38:13.620Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:38:13.838Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047113:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:38:14.876Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:38:14.876Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"e775fa08-d50b-44de-aafd-8d86178085c7"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:38:16.074Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:38:18.236Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:38:18.236Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:38:18.436Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:38:18.452Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:38:26.077Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:38:28.234Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:38:28.234Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:38:28.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:38:28.455Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:38:31.892Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:38:31.892Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:38:31.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:35:02.787Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:38:31.787Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804690216800"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:38:31.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:35:02.787Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:38:31.787Z",
"localTimestamp": 1748047111888,
"skew": -101,
"contentLength": 466
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804690216800"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:38:31.889Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "add09487-2dad-4d4b-919f-e08972b85330",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:35:02.787Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:38:31.787Z",
"localTimestamp": 1748047111888,
"skew": -101,
"contentLength": 466
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:38:31.889Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:38:34.634Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:38:34.854Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:38:34.854Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:38:34.855Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:38:34.855Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:38:34.855Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:38:35.076Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:38:35.076Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:38:35.061Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:38:35.061Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:38:35.072Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:38:35.072Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:38:35.073Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:38:35.073Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:38:35.076Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:38:36.079Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:38:36.622Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 618,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:38:36.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 619,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:38:36.624Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:38:36.839Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:38:36.624Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:38:36.839Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047136:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:38:38.237Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:38:38.237Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:38:38.437Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:38:38.457Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:38:40.618Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection healthy",
"time": "2025-05-24T00:38:40.619Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0",
"lastCheckCounter": 178,
"lastCheckTime": 1748047120618
}
],
"line": 620,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[core.proxy.health-check]: Connection healthy",
"time": "2025-05-24T00:38:40.619Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "unhealthy",
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:38:44.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:38:44.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"2cabc7d5-edd0-40c3-8c5e-aebfeb2944fa"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:38:46.067Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:38:47.292Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:38:47.292Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::state_change",
"time": "2025-05-24T00:38:47.294Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::init",
"time": "2025-05-24T00:38:47.295Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "INIT CONTACT TRIGGERED!",
"time": "2025-05-24T00:38:47.295Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 622,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "chat",
"level": "INFO",
"text": "media controller of type softphone init",
"time": "2025-05-24T00:38:47.295Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"_speakerAuthenticator\":{\"contactId\":\"da0e6ef3-3d4d-
4928-b8e3-c37d10079e73\"},\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\"}]",
"line": 623,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "SoftphoneContact init",
"time": "2025-05-24T00:38:47.295Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 624,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Subscribing to agent.onMuteToggle",
"time": "2025-05-24T00:38:47.295Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 625,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " Contact detected: contactId da0e6ef3-3d4d-4928-b8e3-c37d10079e73
agent connectionId 7a8741f8-f0dc-4791-b6b1-58b57be1ddf4",
"time": "2025-05-24T00:38:47.319Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 626,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::connecting",
"time": "2025-05-24T00:38:47.319Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::connecting::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:38:47.320Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone Connecting",
"time": "2025-05-24T00:38:47.320Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 627,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:38:47.320Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:38:47.320Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for getEndpoints to upstream",
"time": "2025-05-24T00:38:47.320Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"getEndpoints\",\"params\":{\"queueARNs\":
[\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
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f65651a655d3\",\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-
608dfc2220f1\"],\"nextToken\":null,\"maxResults\":500},\"stack\":\"Error\\n at
a._callImpl (https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/
connect-streams-min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at p.getEndpoints
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:99161)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/js/main.5797aeda.js:1:83348\\n at new Promise (<anonymous>)\\n at
Object.getAddresses
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:833
11)\\n at
https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:7162
06\\n at ds
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
2915939)\\n at Dl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
2934913)\\n at t.unstable_runWithPriority
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
3121992)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Rendered Accept Call Button",
"time": "2025-05-24T00:38:47.322Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 628,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "currentContactState.acceptContactInProgress: undefined",
"time": "2025-05-24T00:38:47.322Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "currentContactState.acceptContactSuccess: undefined",
"time": "2025-05-24T00:38:47.322Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Rendered Reject Call Button",
"time": "2025-05-24T00:38:47.322Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 629,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:38:47.329Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 630,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] detected softphone contact,
contactId: da0e6ef3-3d4d-4928-b8e3-c37d10079e73, stoping earlyGUM refresh job",
"time": "2025-05-24T00:38:47.330Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 631,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] earlyGumRefreshJob stopped",
"time": "2025-05-24T00:38:47.330Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 632,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " Softphone call detected: contactId da0e6ef3-3d4d-4928-b8e3-
c37d10079e73 agent connectionId 7a8741f8-f0dc-4791-b6b1-58b57be1ddf4",
"time": "2025-05-24T00:38:47.330Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 633,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " 9ed59f9f-6f68-4247-9cdb-994fbfda56c7 RtcPeerConnectionManager
PeerConnectionManager creates RtcSession",
"time": "2025-05-24T00:38:47.330Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 634,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:38:47.330Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 635,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:38:47.330Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION null => GrabLocalMediaState",
"time": "2025-05-24T00:38:47.330Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 636,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "agent.getConfiguration() retrieved agentId is 02c079be-734b-4bf7-
ba58-f65651a655d3",
"time": "2025-05-24T00:38:47.333Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:38:47.333Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
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"time": "2025-05-24T00:38:47.333Z",
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connecting\",\"timestamp\":\"2025-05-
24T00:38:47.190Z\"}}],\"snapshotTimestamp\":\"2025-05-
24T00:38:47.190Z\",\"localTimestamp\":1748047127292,\"skew\":-
102,\"contentLength\":4198},\"configuration\":
{\"name\":\"Miguel\",\"username\":\"[email protected]\",\"firstName\"
:\"[redacted]\",\"lastName\":\"[redacted]\",\"softphoneEnabled\":true,\"softphoneAu
toAccept\":false,\"softphonePersistentConnection\":true,\"extension\":\"\",\"routin
gProfile\":
{\"name\":\"jibinboundrouting\",\"routingProfileARN\":\"arn:aws:connect:us-west-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-
608dfc2220f1\"},\"channelConcurrencyMap\":{\"VOICE\":1},\"queues\":
[{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-477d-be8b-cf8626472d9d\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/agent/02c079be-734b-4bf7-ba58-
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2d2bd8f7-ff1b-4986-a943-3b4828dece02\"},\"agentPreferences\":
{\"LANGUAGE\":\"en_US\"},\"agentARN\":\"arn:aws:connect:us-west-
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4bf7-ba58-f65651a655d3\",\"permissions\":[\"outboundCall\"],\"dialableCountries\":
[\"pr\",\"gu\",\"gb\",\"ca\",\"us\",\"mx\"],\"agentStates\":
[{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
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fbe5-4b63-9fbf-
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},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
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{\"agentStateARN\":\"arn:aws:connect:us-west-2:0547
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47f5-ac52-12198e969e7c\",\"type\":\"not_routable\",\"name\":\"Not
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cad2-4b64-aa89-c625f64bcf6d\",\"type\":\"not_routable\",\"name\":\"Training &
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4370-41bd-ad1c-7660306ad1fe\",\"type\":\"not_routable\",\"name\":\"QA
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54f7-433a-a04c-c80c7df81e15\",\"type\":\"not_routable\",\"name\":\"Lunch
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6558-44eb-8087-0667a205e78a\",\"type\":\"not_routable\",\"name\":\"Qu Hypercare
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
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"line": 638,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "VoiceId widget is not going to be displayed",
"time": "2025-05-24T00:38:47.333Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"err\":{}}]",
"line": 639,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Attempting to start ringtone to device ''",
"time": "2025-05-24T00:38:47.334Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 640,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:38:47.334Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 641,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:38:47.334Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connecting\",\"timestamp\":\"2025-05-
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west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
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transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
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705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:47.190Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"0\",\"name\":null,\"description\":null,\"initiationMethod\"
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:38:47.335Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
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"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:47.190Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"0\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connecting\",\"timestamp\":\"2025-05-
24T00:38:47.190Z\"}},\"clock\":-102}}]",
"line": 643,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: connection::session_init",
"time": "2025-05-24T00:38:47.335Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone Start: Succeeded with 2 retries remaining",
"time": "2025-05-24T00:38:47.360Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"errorList\":[],\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\"}]",
"line": 644,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP AgentStateChange event for agent 02c079be-734b-4bf7-
ba58-f65651a655d3 with old state: Available and new state: PendingBusy",
"time": "2025-05-24T00:38:47.380Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 645,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connecting, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:38:47.386Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 646,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:38:47.386Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 647,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION GrabLocalMediaState =>
CreateOfferState",
"time": "2025-05-24T00:38:47.528Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 648,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION CreateOfferState =>
SetLocalSessionDescriptionState",
"time": "2025-05-24T00:38:47.532Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 649,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION LocalSD [object Object]",
"time": "2025-05-24T00:38:47.533Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 650,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::local_media_stream_created",
"time": "2025-05-24T00:38:47.534Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION SetLocalSessionDescriptionState =>
ConnectSignalingAndIceCollectionState",
"time": "2025-05-24T00:38:47.538Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 651,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SIGNALING null => PendingConnectState",
"time": "2025-05-24T00:38:47.538Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 652,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION onicecandidate
{\"candidate\":\"candidate:3506707292 1 udp 41819904 10.4.1.46 59292 typ relay
raddr 0.0.0.0 rport 0 generation 0 ufrag a1HV network-id
2\",\"sdpMid\":\"0\",\"sdpMLineIndex\":0,\"usernameFragment\":\"a1HV\"}",
"time": "2025-05-24T00:38:47.538Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 653,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION Pending signaling connection",
"time": "2025-05-24T00:38:47.539Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 654,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SIGNALING PendingConnectState =>
PendingInviteState",
"time": "2025-05-24T00:38:47.540Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 655,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION ConnectSignalingAndIceCollectionState
=> InviteAnswerState",
"time": "2025-05-24T00:38:47.540Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 656,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SIGNALING Sending SDP v=0\r\no=-
6307318200250364373 2 IN IP4 127.0.0.1\r\ns=-\r\nt=0 0\r\na=group:BUNDLE 0\r\
na=extmap-allow-mixed\r\na=msid-semantic: WMS aca5bdb5-74e6-465b-9c9d-88a7b1b3c08e\
r\nm=audio 9 UDP/TLS/RTP/SAVPF 111 63 9 0 8 13 110 126\r\nc=IN IP4 0.0.0.0\r\
na=rtcp:9 IN IP4 0.0.0.0\r\na=ice-ufrag:a1HV\r\na=ice-pwd:[redacted]\r\na=ice-
options:trickle\r\na=fingerprint:sha-256
96:3D:7F:2D:84:67:1D:07:64:A6:1C:74:82:2F:D9:15:24:92:89:3E:BC:82:11:DA:B3:04:EC:F9
:F7:E3:CD:F4\r\na=setup:actpass\r\na=mid:0\r\na=extmap:1 urn:ietf:params:rtp-
hdrext:ssrc-audio-level\r\na=extmap:2 http://www.webrtc.org/experiments/rtp-
hdrext/abs-send-time\r\na=extmap:3 http://www.ietf.org/id/draft-holmer-rmcat-
transport-wide-cc-extensions-01\r\na=extmap:4 urn:ietf:params:rtp-hdrext:sdes:mid\
r\na=sendrecv\r\na=msid:aca5bdb5-74e6-465b-9c9d-88a7b1b3c08e de4d2ca1-1c5d-406e-
9a74-ad3e003c5d88\r\na=rtcp-mux\r\na=rtcp-rsize\r\na=rtpmap:111 opus/48000/2\r\
na=fmtp:111 minptime=20;useinbandfec=1;usedtx=0\r\na=rtcp-fb:111 transport-cc\r\
na=rtpmap:63 red/48000/2\r\na=fmtp:63 111/111\r\na=rtpmap:9 G722/8000\r\na=rtpmap:0
PCMU/8000\r\na=rtpmap:8 PCMA/8000\r\na=rtpmap:13 CN/8000\r\na=rtpmap:110 telephone-
event/48000\r\na=rtpmap:126 telephone-event/8000\r\na=ssrc:4260667371
cname:pZXaI7hM6GnCqc1/\r\na=ssrc:4260667371 msid:aca5bdb5-74e6-465b-9c9d-
88a7b1b3c08e de4d2ca1-1c5d-406e-9a74-ad3e003c5d88\r\na=ptime:20\r\na=maxptime:20\r\
n",
"time": "2025-05-24T00:38:47.540Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 657,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SIGNALING PendingInviteState =>
PendingAnswerState",
"time": "2025-05-24T00:38:47.540Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 658,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:38:47.541Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:38:47.547Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::view",
"time": "2025-05-24T00:38:47.616Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::all_message",
"time": "2025-05-24T00:38:47.823Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SIGNALING Received SDP v=0\no=AmazonConnect
1748025407 1748025408 IN IP4 10.1.33.72\ns=AmazonConnect\nc=IN IP4 10.1.33.72\nt=0
0\na=msid-semantic: WMS VhNtqP2VZJlrw2jcitgmFoVtI8px1LaN\nm=audio 21720
UDP/TLS/RTP/SAVPF 111 110\na=rtpmap:111 opus/48000/2\na=fmtp:111 useinbandfec=1;
minptime=20\na=rtpmap:110 telephone-event/48000\na=silenceSupp:off - - - -\
na=ptime:20\na=sendrecv\na=fingerprint:sha-256
ED:3F:E8:4F:BA:39:5F:03:07:D6:60:94:BF:90:7B:58:B5:83:28:83:C7:AA:6E:15:E5:27:28:26
:AE:39:D7:FB\na=setup:active\na=rtcp-mux\na=rtcp:21720 IN IP4 10.1.33.72\na=ice-
ufrag:14jwj5PR44fVGfzp\na=ice-pwd:[redacted]\na=end-of-candidates\
na=ssrc:3967458999 cname:SN68tZUiy6zVYIY6\na=ssrc:3967458999
msid:VhNtqP2VZJlrw2jcitgmFoVtI8px1LaN a0\na=ssrc:3967458999
mslabel:VhNtqP2VZJlrw2jcitgmFoVtI8px1LaN\na=ssrc:3967458999
label:VhNtqP2VZJlrw2jcitgmFoVtI8px1LaNa0\n",
"time": "2025-05-24T00:38:47.823Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 659,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION InviteAnswerState => AcceptState",
"time": "2025-05-24T00:38:47.823Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 660,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SIGNALING PendingAnswerState =>
PendingAcceptState",
"time": "2025-05-24T00:38:47.823Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 661,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SIGNALING PendingAcceptState => TalkingState",
"time": "2025-05-24T00:38:47.823Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 662,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION Pending setting remote description",
"time": "2025-05-24T00:38:47.824Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 663,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION Adding remote candidate [object
RTCIceCandidate]",
"time": "2025-05-24T00:38:47.824Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 664,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION AcceptState => TalkingState",
"time": "2025-05-24T00:38:47.837Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 665,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " Auto-accept is disabled, ringtone will be stopped by user
action.",
"time": "2025-05-24T00:38:47.837Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 666,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION Substate: null => ConnectedSubstate",
"time": "2025-05-24T00:38:47.838Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 667,
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},
{
"component": "softphone",
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},
{
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},
{
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},
{
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"level": "TRACE",
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],
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},
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:38:47.292Z",
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},
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},
{
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},
{
"component": "ccp",
"level": "DEBUG",
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"time": "2025-05-24T00:38:47.292Z",
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},
{
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},
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},
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}
],
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}
],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[contact.contact-state-processor]: New contact detected, sending
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"time": "2025-05-24T00:38:47.292Z",
"tabId": null,
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"objects": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"type": "voice",
"subtype": "connect:Telephony"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[contact.auto-accept-processor]: Skipping auto-accept process for
Voice",
"time": "2025-05-24T00:38:47.293Z",
"tabId": null,
"exception": null,
"objects": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:38:47.293Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getEndpoints'",
"time": "2025-05-24T00:38:47.322Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:38:47.330Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getEndpoints' succeeded.",
"time": "2025-05-24T00:38:47.540Z",
"tabId": null,
"exception": null,
"objects": [
{
"endpoints": [],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:38:47.547Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047147:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::Message received for topic
aws/softphone ",
"time": "2025-05-24T00:38:47.822Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 672,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::WebsocketManager invoke
callbacks for topic success aws/softphone ",
"time": "2025-05-24T00:38:47.822Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 673,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION ICE Connection State: connected",
"time": "2025-05-24T00:38:47.889Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 677,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION ICE Connection State: connected",
"time": "2025-05-24T00:38:47.889Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 678,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION Peer Connection State: connected",
"time": "2025-05-24T00:38:47.954Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 679,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::all_message",
"time": "2025-05-24T00:38:48.049Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::Message received for topic
aws/softphone ",
"time": "2025-05-24T00:38:48.049Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 680,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::WebsocketManager invoke
callbacks for topic success aws/softphone ",
"time": "2025-05-24T00:38:48.049Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 681,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:38:48.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:38:48.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:38:48.445Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:38:48.456Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone is ready to play: ",
"time": "2025-05-24T00:38:50.018Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 684,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:38:51.324Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone is ready to play: ",
"time": "2025-05-24T00:38:52.659Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 685,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:38:53.011Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:38:53.011Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:38:53.013Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:38:53.013Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[BaseContact] Change contact status: connecting",
"time": "2025-05-24T00:38:53.014Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:38:53.017Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 686,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone Stop",
"time": "2025-05-24T00:38:53.018Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 687,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:38:53.026Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 688,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:38:53.026Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connecting\",\"timestamp\":\"2025-05-24T00:38:52.910Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:52.910Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:47.910Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"5\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connecting\",\"timestamp\":\"2025-05-
24T00:38:52.910Z\"}},\"clock\":-101}}]",
"line": 689,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:38:53.026Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connecting\",\"timestamp\":\"2025-05-24T00:38:52.910Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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},
{
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"time": "2025-05-24T00:38:53.028Z",
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},
{
"component": "screenRecorder",
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4928-b8e3-c37d10079e73 with contact state: connecting, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:38:53.028Z",
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"contextLayer": "CCP"
},
{
"component": "screenRecorder",
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"time": "2025-05-24T00:38:53.029Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:38:53.011Z",
"tabId": null,
"exception": null,
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{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:38:53.011Z",
"tabId": null,
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{
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],
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}
},
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}
},
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}
],
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"contentLength": 4197
},
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],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:38:53.011Z",
"tabId": null,
"exception": null,
"objects": [
{
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psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:47.910Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "5",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connecting",
"timestamp": "2025-05-24T00:38:52.910Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:38:52.910Z",
"localTimestamp": 1748047133011,
"skew": -101,
"contentLength": 4197
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:38:53.012Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:38:55.365Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:38:55.365Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::state_change",
"time": "2025-05-24T00:38:55.368Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::connected",
"time": "2025-05-24T00:38:55.368Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::connected::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:38:55.368Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[BaseContact] setting acceptContactSuccess to false",
"time": "2025-05-24T00:38:55.369Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onConnected triggered for contact",
"time": "2025-05-24T00:38:55.371Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 694,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone Stop skipped because it's already paused",
"time": "2025-05-24T00:38:55.371Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 695,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:38:55.371Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:38:55.371Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[BaseContact] Change contact status: connected",
"time": "2025-05-24T00:38:55.372Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[syncLocalAndRemoteMute] calling muteToggle with isMute: false",
"time": "2025-05-24T00:38:55.377Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 696,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[syncLocalAndRemoteMute] updating isOnMute to false",
"time": "2025-05-24T00:38:55.377Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 697,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:38:55.387Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 698,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "agent.getConfiguration() retrieved agentId is 02c079be-734b-4bf7-
ba58-f65651a655d3",
"time": "2025-05-24T00:38:55.388Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:38:55.388Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"AgentStateChange\",\"data\":
{\"oldState\":\"PendingBusy\",\"newState\":\"Busy\",\"agentId\":\"02c079be-734b-
4bf7-ba58-f65651a655d3\",\"agent\":{\"snapshot\":{\"state\":
{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
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24T00:38:55.264Z\"},\"agentAvailabilityState\":
{\"state\":\"Available\",\"timeStamp\":\"2025-05-
23T23:05:57.776Z\",\"agentStateARN\":\"arn:aws:connect:us-west-
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6e57-45ef-a707-
b0068166038d\",\"type\":\"routable\",\"name\":\"Available\"},\"contacts\":
[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.264Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.264Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
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AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.264Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"8\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.264Z\"}}],\"snapshotTimestamp\":\"2025-05-
24T00:38:55.264Z\",\"localTimestamp\":1748047135365,\"skew\":-
101,\"contentLength\":4194},\"configuration\":
{\"name\":\"Miguel\",\"username\":\"[email protected]\",\"firstName\"
:\"[redacted]\",\"lastName\":\"[redacted]\",\"softphoneEnabled\":true,\"softphoneAu
toAccept\":false,\"softphonePersistentConnection\":true,\"extension\":\"\",\"routin
gProfile\":
{\"name\":\"jibinboundrouting\",\"routingProfileARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02\",\"defaultOutboundQueue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\",\"name\":\"Outbound
Q Calling\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-
608dfc2220f1\"},\"channelConcurrencyMap\":{\"VOICE\":1},\"queues\":
[{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\",\"name\":\"New
Case Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\",\"name\":\"R365
Support Q\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\",\"name\":\"Existing
Case Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\",\"name\":\"Outbound
Q Calling\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:38:55.389Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.264Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"8\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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24T00:38:55.264Z\"}}],\"snapshotTimestamp\":\"2025-05-
24T00:38:55.264Z\",\"localTimestamp\":1748047135365,\"skew\":-
101,\"contentLength\":4194},\"configuration\":
{\"name\":\"Miguel\",\"username\":\"[email protected]\",\"firstName\"
:\"[redacted]\",\"lastName\":\"[redacted]\",\"softphoneEnabled\":true,\"softphoneAu
toAccept\":false,\"softphonePersistentConnection\":true,\"extension\":\"\",\"routin
gProfile\":
{\"name\":\"jibinboundrouting\",\"routingProfileARN\":\"arn:aws:connect:us-west-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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"line": 700,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactAccepted to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:38:55.389Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 701,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:38:55.389Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactAccepted\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.264Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.264Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"8\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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24T00:38:55.264Z\"}},\"clock\":-101}}]",
"line": 702,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:38:55.389Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactAccepted\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.264Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.264Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.264Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"8\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.264Z\"}},\"clock\":-101}}]",
"line": 703,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "Deleting batched errors for contactId: da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:38:55.389Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 704,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: mute",
"time": "2025-05-24T00:38:55.389Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[AgentMuteToggle] Received MUTE event, nextMuteState: false",
"time": "2025-05-24T00:38:55.389Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 705,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[AgentMuteToggle] agentConnection.isMute: false, nextMuteState:
false",
"time": "2025-05-24T00:38:55.390Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 706,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " Agent has unmuted the contact, connectionId - 7a8741f8-f0dc-4791-
b6b1-58b57be1ddf4",
"time": "2025-05-24T00:38:55.390Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 707,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:38:55.411Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 708,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:38:55.411Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.264Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.264Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.264Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"8\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.264Z\"}},\"clock\":-101}}]",
"line": 709,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:38:55.411Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.264Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.264Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.264Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"8\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.264Z\"}},\"clock\":-101}}]",
"line": 710,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::mute_toggle",
"time": "2025-05-24T00:38:55.416Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Received muteToggle event, updating isOnMute to false",
"time": "2025-05-24T00:38:55.416Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 711,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP AgentStateChange event for agent 02c079be-734b-4bf7-
ba58-f65651a655d3 with old state: PendingBusy and new state: Busy",
"time": "2025-05-24T00:38:55.420Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 712,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactAccepted event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:38:55.425Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 713,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactAccepted event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:38:55.425Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 714,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:38:55.426Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 715,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:38:55.426Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 716,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:38:55.594Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:38:55.594Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:38:55.598Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:38:55.598Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:38:55.606Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 717,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:38:55.620Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 718,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:38:55.620Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.493Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.493Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.493Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"8\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.493Z\"}},\"clock\":-101}}]",
"line": 719,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:38:55.620Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.493Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.493Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
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"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:38:55.621Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 721,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:38:55.621Z",
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"exception": "null",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:38:55.364Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
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},
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},
{
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},
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},
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}
],
"attributes": "[redacted]",
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}
},
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}
},
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}
],
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},
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:38:55.365Z",
"tabId": null,
"exception": null,
"objects": [
{
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"endpoint": {
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},
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},
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},
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},
{
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},
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},
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}
],
"attributes": "[redacted]",
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"contactFeatures": {
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}
},
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}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:38:55.264Z",
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"skew": -101,
"contentLength": 4194
},
"nextToken":
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],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:38:55.365Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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},
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},
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},
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}
},
{
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},
"state": {
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"timestamp": "2025-05-24T00:38:55.264Z"
},
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"quickConnectName": null,
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"address": {
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"phoneNumber": "[redacted]",
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}
}
],
"attributes": "[redacted]",
"contactDuration": "8",
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"initiationMethod": "inbound",
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},
{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:38:55.594Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:38:55.594Z",
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},
{
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{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
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},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:38:56.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:38:56.325Z",
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{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:38:58.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:38:58.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:38:58.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:38:58.455Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:39:04.857Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:39:05.307Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:39:05.307Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:39:05.310Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:39:05.310Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:39:05.318Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 723,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:39:05.319Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 724,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:39:05.319Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.493Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.493Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
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5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
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6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.493Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"8\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.493Z\"}},\"clock\":-101}}]",
"line": 725,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:39:05.319Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.493Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.493Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.493Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"8\",\"name\":null,\"description\":null,\"initiationMethod\"
:\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.493Z\"}},\"clock\":-101}}]",
"line": 726,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:39:05.320Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 727,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:39:05.320Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 728,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:39:05.084Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:39:05.084Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:39:05.085Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:39:05.085Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:39:05.085Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:39:05.288Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:39:05.288Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:39:05.305Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:39:05.305Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:39:05.307Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:39:05.307Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:39:05.307Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:39:06.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:39:08.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:39:08.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:39:08.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:39:08.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:39:14.882Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:39:14.882Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"317f1b7b-8dcf-484a-a5ad-c629272786e2"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:39:16.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:39:17.841Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:39:17.839Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:39:18.050Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:38:48.838Z\",\"packetsLost\":0,\"packetsCount\":0,\"audioLevel\":0,\"jitterBu
fferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":1748047128839,\"packetsLost
\":null,\"packetsCount\":40,\"audioLevel\":3,\"jitterBufferMillis\":null,\"roundTri
pTimeMillis\":null},{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-
05-
24T00:38:49.843Z\",\"packetsLost\":0,\"packetsCount\":0,\"audioLevel\":0,\"jitterBu
fferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":1748047129843,\"packetsLost
\":0,\"packetsCount\":50,\"audioLevel\":3,\"jitterBufferMillis\":null,\"roundTripTi
meMillis\":null},{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:38:50.839Z\",\"packetsLost\":0,\"packetsCount\":0,\"audioLevel\":0,\"jitterBu
fferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:38:50.839Z\",\"packetsLost\":1,\"packetsCount\":50,\"audioLevel\":1442,\"jitt
erBufferMillis\":5,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:38:51.846Z\",\"packetsLost\":0,\"packetsCount\":0,\"audioLevel\":0,\"jitterBu
fferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:38:51.846Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":2,\"jitterB
ufferMillis\":5,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:38:52.843Z\",\"packetsLost\":0,\"packetsCount\":0,\"audioLevel\":0,\"jitterBu
fferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:38:52.843Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":2855,\"jitt
erBufferMillis\":5,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:38:53.839Z\",\"packetsLost\":0,\"packetsCount\":32,\"audioLevel\":7373,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:38:53.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3,\"jitterB
ufferMillis\":5,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:38:54.848Z\",\"packetsLost\":0,\"packetsCount\":39,\"audioLevel\":156,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:38:54.848Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":2,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:38:55.848Z\",\"packetsLost\":0,\"packetsCount\":30,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:38:55.848Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:38:56.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:38:56.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":12657,\"jit
terBufferMillis\":1,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:38:57.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":7663,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:38:57.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":936,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:38:58.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12376,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:38:58.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10130,\"jit
terBufferMillis\":2,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:38:59.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:38:59.846Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":26,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:00.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":409,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:00.840Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":12,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:01.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":798,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:01.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":0,\"jitterB
ufferMillis\":2,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:02.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":19620,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:02.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":436,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:03.843Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":105,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:03.843Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1,\"jitterB
ufferMillis\":4,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:04.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":67,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:04.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":204,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:05.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1347,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:05.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":109,\"jitte
rBufferMillis\":9,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:06.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":257,\"jitte
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":5,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:10.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":985,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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24T00:39:13.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:14.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1482,\"jitt
erBufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:15.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":635,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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erBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:16.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:16.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1250,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":82}]",
"time": "2025-05-24T00:39:18.050Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 729,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:39:18.050Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:39:18.232Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:39:18.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:39:18.432Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:39:18.455Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:39:21.883Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:39:21.883Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:39:21.887Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:39:21.887Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:39:21.894Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 730,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:39:21.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 731,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:39:21.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.782Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:39:21.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.782Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
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58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
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WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.782Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"34\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:39:21.910Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 734,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:39:21.911Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 735,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:39:21.883Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
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},
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},
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},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
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"agentLogin": null,
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},
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"timestamp": "2025-05-24T00:38:55.782Z"
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},
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},
{
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},
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"timestamp": "2025-05-24T00:38:55.782Z"
},
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}
],
"attributes": "[redacted]",
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}
},
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}
},
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}
],
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},
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],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:39:21.883Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
"agentAvailabilityState": {
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},
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"timestamp": "2025-05-24T00:38:55.782Z"
},
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},
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},
"state": {
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},
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},
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},
{
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},
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},
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}
],
"attributes": "[redacted]",
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"initiationMethod": "inbound",
"contactFeatures": {
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"multiPartyConferenceEnabled": true,
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}
},
"segmentAttributes": {
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}
},
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}
],
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"contentLength": 4195
},
"nextToken":
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],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:39:21.883Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
"agentAvailabilityState": {
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},
"contacts": [
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"timestamp": "2025-05-24T00:38:55.782Z"
},
"queue": {
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},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
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},
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},
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},
"mute": false,
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"address": {
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}
},
{
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"endpoint": {
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"type": "phone_number",
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"phoneNumber": "[redacted]",
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},
"state": {
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"timestamp": "2025-05-24T00:38:55.782Z"
},
"type": "inbound",
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"quickConnectName": null,
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"address": {
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"name": null,
"phoneNumber": "[redacted]",
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}
}
],
"attributes": "[redacted]",
"contactDuration": "34",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
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"timestamp": "2025-05-24T00:38:55.782Z"
}
}
],
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"skew": -101,
"contentLength": 4195
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:39:21.883Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:39:26.076Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:39:26.340Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:39:28.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:39:28.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:39:28.431Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:39:28.452Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:39:35.723Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:39:35.723Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:39:35.726Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:39:35.726Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:39:35.734Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 736,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:39:35.736Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 737,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:39:35.736Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.782Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.782Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.782Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"34\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.782Z\"}},\"clock\":-101}}]",
"line": 738,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:39:35.736Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.782Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.782Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.782Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"34\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.782Z\"}},\"clock\":-101}}]",
"line": 739,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:39:35.739Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 740,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:39:35.739Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 741,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:39:35.091Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:39:35.489Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:39:35.489Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:39:35.490Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:39:35.490Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:39:35.490Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:39:35.699Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:39:35.699Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:39:35.705Z",
"tabId": null,
"exception": null,
"objects": [
{
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{
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{
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{
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},
{
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},
{
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"type": "not_routable",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
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},
{
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{
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{
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{
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{
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:39:35.705Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:39:35.706Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:39:35.706Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:39:35.713Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
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{
"queueARN": "arn:aws:connect:us-west-
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{
"queueARN": "arn:aws:connect:us-west-
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"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
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{
"queueARN": "arn:aws:connect:us-west-
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"name": "Outbound Q Calling"
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{
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{
"queueARN": "arn:aws:connect:us-west-
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{
"queueARN": "arn:aws:connect:us-west-
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:39:36.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:39:36.850Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:39:36.851Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:39:36.851Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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(<anonymous>)\\n at q.B
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:39:36.851Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:39:37.070Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:39:37.069Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:39:38.230Z",
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{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:39:38.428Z",
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"objects": [],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:39:38.447Z",
"tabId": null,
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"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:39:44.873Z",
"tabId": null,
"exception": null,
"objects": [
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:39:44.874Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:39:46.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
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},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
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},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
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},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:39:47.553Z",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:39:47.553Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
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"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:39:47.773Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:39:47.848Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:39:47.553Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:39:47.773Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047207:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:39:47.847Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:39:48.057Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:17.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":16,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:17.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":186,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:18.837Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":20368,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:18.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":334,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:19.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:19.842Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":778,\"jitte
rBufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:20.837Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:20.837Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":73,\"jitter
BufferMillis\":12,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:21.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:21.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":33,\"jitter
BufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:22.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":183,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:22.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3,\"jitterB
ufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:23.849Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:23.849Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":35,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:24.849Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:24.849Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":23862,\"jit
terBufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:25.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:25.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":5704,\"jitt
erBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:26.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:26.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":49,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:27.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11630,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:27.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2,\"jitterB
ufferMillis\":6,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:28.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":264,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:28.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3,\"jitterB
ufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:29.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1025,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:29.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":183,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:30.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":22,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:30.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":987,\"jitte
rBufferMillis\":9,\"roundTripTimeMillis\":87},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:31.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:31.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":449,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:32.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:32.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":31795,\"jit
terBufferMillis\":3,\"roundTripTimeMillis\":77},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:33.849Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:33.849Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":2825,\"jitt
erBufferMillis\":3,\"roundTripTimeMillis\":76},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:34.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:34.844Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":118,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":76},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:35.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14387,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:35.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":141,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":76},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:36.850Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3475,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:36.850Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":65,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":76},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:37.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":24219,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:37.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":21,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":76},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:38.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":7655,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:38.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6,\"jitterB
ufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:39.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":16084,\"jit
terBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:39.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3,\"jitterB
ufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:40.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":55,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:40.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2916,\"jitt
erBufferMillis\":10,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:41.841Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:41.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6986,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:42.842Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null}
,{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:42.842Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15268,\"jit
terBufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:43.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:43.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":205,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:44.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:44.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":87,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:45.848Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9220,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:45.848Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":14,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:39:46.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":20765,\"jit
terBufferMillis\":2,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:39:46.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":2,\"jitterB
ufferMillis\":6,\"roundTripTimeMillis\":82}]",
"time": "2025-05-24T00:39:48.057Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 747,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:39:48.056Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:39:48.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:39:48.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:39:48.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:39:48.451Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:39:51.325Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:39:51.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:39:51.891Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:39:51.894Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:39:51.894Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:39:51.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 748,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:39:51.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 749,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:39:51.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.790Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"64\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"}},\"clock\":-101}}]",
"line": 750,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:39:51.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.790Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"64\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"}},\"clock\":-101}}]",
"line": 751,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:39:51.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 752,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:39:51.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 753,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:39:51.891Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.790Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.790Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.790Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
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"callContextToken":
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
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"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.790Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "64",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:39:51.790Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804713528801"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:39:51.891Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.790Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.790Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.790Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
VXQWLAat1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwU
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"callContextToken":
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
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WSS\",\"useWebSocketProvider\":true}"
},
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"quickConnectName": null,
"monitorStatus": null
},
{
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"endpoint": {
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"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.790Z"
},
"type": "inbound",
"initial": true,
"mute": false,
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"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "64",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:39:51.790Z",
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"skew": -101,
"contentLength": 4190
},
"nextToken":
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:39:51.891Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "5d92a14c-7019-4974-a7fd-4c1ac5c86819",
"snapshot": {
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"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.790Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
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"type": "voice",
"state": {
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"timestamp": "2025-05-24T00:38:55.790Z"
},
"queue": {
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"name": "All Other Requests",
"queueId": "arn:aws:connect:us-west-
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466c-9682-753cb1291bdb"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
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"endpoint": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.790Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
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"autoAccept": false,
"mediaLegContextToken":
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"callContextToken":
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"callConfigJson":
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
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"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.790Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "64",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.790Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:39:51.790Z",
"localTimestamp": 1748047191891,
"skew": -101,
"contentLength": 4190
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:39:51.892Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:39:56.072Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:39:58.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:39:58.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:39:58.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:39:58.448Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:40:05.491Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:40:05.711Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:40:05.711Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:40:05.711Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:40:05.712Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:40:05.712Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:40:05.929Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:40:05.929Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:40:05.932Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:40:05.932Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:40:05.937Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 754,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:40:05.937Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 755,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:40:05.937Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.790Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"64\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"}},\"clock\":-101}}]",
"line": 756,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:40:05.937Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.790Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
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9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"64\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"}},\"clock\":-101}}]",
"line": 757,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:40:05.938Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 758,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:40:05.938Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 759,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:40:06.072Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:40:05.915Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:40:05.915Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:40:05.928Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
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"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
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"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
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"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
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"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
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"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:40:05.928Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:40:05.928Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:40:05.928Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:40:05.929Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:40:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:40:08.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:40:08.442Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:40:08.443Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:40:14.879Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:40:14.879Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:40:16.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:40:16.337Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:40:17.848Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:40:17.846Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:40:18.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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24T00:39:59.850Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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24T00:40:01.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:02.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4397,\"jitt
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24T00:40:02.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":71},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:03.849Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:04.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:04.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1547,\"jitt
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:05.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15075,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:06.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":16021,\"jit
terBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:06.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3,\"jitterB
ufferMillis\":8,\"roundTripTimeMillis\":71},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:07.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2697,\"jitt
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:07.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":78,\"jitter
BufferMillis\":10,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:08.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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erBufferMillis\":9,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:09.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8083,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:09.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":400,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:10.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:10.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":468,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:11.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:11.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":540,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:12.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":n
ull},{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:12.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":111,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:13.837Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:13.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":32768,\"jit
terBufferMillis\":4,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:14.848Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:14.848Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1877,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:15.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:15.840Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":866,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:16.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:16.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":695,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":82}]",
"time": "2025-05-24T00:40:18.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 760,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:40:18.064Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:40:18.234Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:40:18.234Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:40:18.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:40:18.452Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:40:21.903Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:40:21.903Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:40:21.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:40:21.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:40:21.915Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 761,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:40:21.917Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 762,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:40:21.917Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.791Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"94\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"}},\"clock\":-101}}]",
"line": 763,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:40:21.917Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.791Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
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5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
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9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"94\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"}},\"clock\":-101}}]",
"line": 764,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:40:21.918Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 765,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:40:21.918Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 766,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:40:21.892Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.791Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.791Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.791Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
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"callContextToken":
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
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"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.791Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "94",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:40:21.791Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804713528801"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:40:21.892Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.791Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.791Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.791Z"
},
"type": "agent",
"initial": false,
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},
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},
{
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"endpoint": {
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"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.791Z"
},
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"initial": true,
"mute": false,
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"quickConnectName": null,
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}
],
"attributes": "[redacted]",
"contactDuration": "94",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:40:21.791Z",
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"contentLength": 4195
},
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}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:40:21.892Z",
"tabId": null,
"exception": null,
"objects": [
{
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"snapshot": {
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"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.791Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"state": {
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"timestamp": "2025-05-24T00:38:55.791Z"
},
"queue": {
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"name": "All Other Requests",
"queueId": "arn:aws:connect:us-west-
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466c-9682-753cb1291bdb"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
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"endpoint": {
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"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.791Z"
},
"type": "agent",
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"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
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"quickConnectName": null,
"monitorStatus": null,
"address": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
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"endpoint": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.791Z"
},
"type": "inbound",
"initial": true,
"mute": false,
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"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "94",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
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"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.791Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:40:21.791Z",
"localTimestamp": 1748047221892,
"skew": -101,
"contentLength": 4195
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:40:21.893Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:40:26.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:40:28.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:40:28.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:40:28.438Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:40:28.455Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:40:35.714Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:40:36.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:40:36.347Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:40:36.347Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:40:36.350Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:40:36.350Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:40:36.358Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 767,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:40:36.362Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 768,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:40:36.362Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"94\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"}},\"clock\":-101}}]",
"line": 769,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:40:36.362Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.791Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"94\",\"name\":null,\"description\":null,\"initiationMethod\
":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"}},\"clock\":-101}}]",
"line": 770,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:40:36.363Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 771,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:40:36.363Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 772,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:40:36.116Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:40:36.116Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:40:36.117Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:40:36.117Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:40:36.117Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:40:36.321Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:40:36.321Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:40:36.332Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
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"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:40:36.332Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:40:36.334Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:40:36.334Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:40:36.338Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
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"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
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"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
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"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
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"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
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"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
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"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:40:37.072Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 773,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:40:37.073Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 774,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:40:37.073Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:40:37.288Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:40:37.074Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:40:37.287Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047257:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:40:38.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:40:38.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:40:38.470Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:40:38.485Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:40:41.325Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:40:44.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:40:44.875Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"5d92a14c-7019-4974-a7fd-4c1ac5c86819"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:40:46.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:40:47.776Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 775,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:40:47.777Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 776,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:40:47.777Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 777,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:40:47.777Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:40:47.846Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:40:47.778Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:40:47.844Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:40:47.999Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:40:48.053Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:17.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":374,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:17.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14404,\"jit
terBufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:18.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:18.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":382,\"jitte
rBufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:19.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:19.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":167,\"jitte
rBufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:20.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":5390,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:20.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":179,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:21.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:21.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":5946,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:22.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:22.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":18803,\"jit
terBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:23.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:23.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4900,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:24.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:24.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6,\"jitterB
ufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:25.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":21,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:25.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":775,\"jitte
rBufferMillis\":11,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:26.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2735,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:26.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2,\"jitterB
ufferMillis\":2,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:27.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6057,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:27.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":889,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:28.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":27,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:28.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":87,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:29.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:29.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":54,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:30.851Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:30.851Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":206,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:31.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:31.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":5816,\"jitt
erBufferMillis\":3,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:32.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":8,\"jitterB
ufferMillis\":2,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:32.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":760,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:33.839Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":10,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:33.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":408,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":84},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:34.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1449,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:34.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":74,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:35.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":278,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:35.842Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":17,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:36.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":363,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:36.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":136,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:37.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:37.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":53,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:38.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":281,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:38.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4,\"jitterB
ufferMillis\":5,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:39.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1894,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:39.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2,\"jitterB
ufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:40.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1684,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:40.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":967,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:41.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":246,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:41.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":705,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:42.847Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},{\"s
oftphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:42.847Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":138,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:43.843Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:43.843Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":916,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:44.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:44.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":101,\"jitte
rBufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:45.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":20,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:45.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":115,\"jitte
rBufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:46.847Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:46.847Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":4,\"jitterB
ufferMillis\":9,\"roundTripTimeMillis\":82}]",
"time": "2025-05-24T00:40:48.053Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 778,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:40:47.998Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047267:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:40:48.052Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:40:48.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:40:48.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:40:48.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:40:48.444Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:40:51.894Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:40:51.894Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:40:51.896Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:40:51.896Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:40:51.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 779,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:40:51.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 780,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:40:51.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
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west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"124\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"}},\"clock\":-100}}]",
"line": 781,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:40:51.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.789Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:40:51.902Z",
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"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:40:51.903Z",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:40:51.889Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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{
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},
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},
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}
],
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},
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},
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],
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],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:40:51.889Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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},
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{
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},
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}
],
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}
},
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},
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}
],
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},
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],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:40:51.889Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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}
},
{
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},
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},
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}
}
],
"attributes": "[redacted]",
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}
},
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}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.789Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:40:51.789Z",
"localTimestamp": 1748047251889,
"skew": -100,
"contentLength": 4196
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:40:51.889Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:40:56.072Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:40:58.242Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:40:58.242Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:40:58.442Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:40:58.466Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:41:06.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:41:06.571Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:41:06.571Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:41:06.575Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:41:06.575Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:41:06.582Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 785,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:41:06.584Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 786,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:41:06.584Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.789Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"124\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"}},\"clock\":-100}}]",
"line": 787,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:41:06.584Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.789Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"124\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"}},\"clock\":-100}}]",
"line": 788,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:41:06.585Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 789,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:41:06.585Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 790,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:41:06.119Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:41:06.346Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:41:06.346Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:41:06.347Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:41:06.347Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:41:06.347Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:41:06.552Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:41:06.552Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:41:06.563Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:41:06.563Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:41:06.566Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:41:06.566Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:41:06.566Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:41:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:41:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:41:08.427Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:41:08.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:41:11.325Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:41:14.876Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:41:14.877Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"8302b651-8eca-4847-a13f-413933a80b95"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:41:16.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:41:17.850Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:41:17.848Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:41:18.060Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:47.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:47.844Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":43,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:48.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:48.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":72,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:49.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:49.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":9,\"jitterB
ufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:50.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:50.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":3,\"jitterB
ufferMillis\":3,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:51.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:51.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3,\"jitterB
ufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:52.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:52.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1276,\"jitt
erBufferMillis\":10,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:53.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":346,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:53.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":463,\"jitte
rBufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:54.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:54.846Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1299,\"jitt
erBufferMillis\":3,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:55.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:55.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":2919,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:56.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":17,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:56.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2149,\"jitt
erBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:57.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:57.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1499,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":71},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:58.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:58.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":707,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":71},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:40:59.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:40:59.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2881,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:00.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:05.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":3,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:06.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:06.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":159,\"jitte
rBufferMillis\":9,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:07.849Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":53,\"jitter
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:07.849Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":640,\"jitte
rBufferMillis\":6,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:09.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:10.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:10.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":5273,\"jitt
erBufferMillis\":3,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:11.849Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":116,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:11.849Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":9334,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:12.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},{\"softphoneStreamTyp
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24T00:41:12.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":8189,\"jitt
erBufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:13.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:13.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":34,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:14.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:14.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":19,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:15.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":61,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:15.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":30,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:16.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4971,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:16.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2,\"jitterB
ufferMillis\":6,\"roundTripTimeMillis\":83}]",
"time": "2025-05-24T00:41:18.060Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 791,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:41:18.059Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:41:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:41:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:41:18.433Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:41:18.452Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:41:21.879Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:41:21.879Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:41:21.882Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:41:21.882Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:41:21.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 792,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:41:21.903Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 793,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:41:21.903Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.778Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"154\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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24T00:38:55.778Z\"}},\"clock\":-100}}]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:41:21.903Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.778Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:41:21.904Z",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:41:21.904Z",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:41:21.878Z",
"tabId": null,
"exception": null,
"objects": [
{
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{
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}
],
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},
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},
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],
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],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:41:21.879Z",
"tabId": null,
"exception": null,
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{
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},
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{
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}
],
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}
},
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}
},
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}
],
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},
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],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:41:21.879Z",
"tabId": null,
"exception": null,
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},
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}
},
{
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},
"state": {
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"timestamp": "2025-05-24T00:38:55.778Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "154",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.778Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:41:21.778Z",
"localTimestamp": 1748047281878,
"skew": -100,
"contentLength": 4196
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:41:21.879Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:41:26.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:41:28.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:41:28.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:41:28.438Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:41:28.461Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:41:36.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:41:36.355Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:41:36.726Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:41:36.726Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:41:36.726Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:41:36.726Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:41:36.727Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:41:36.955Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:41:36.955Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:41:36.959Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:41:36.959Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:41:36.967Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 798,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:41:36.970Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 799,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:41:36.970Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.778Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.778Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"154\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.778Z\"}},\"clock\":-100}}]",
"line": 800,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:41:36.970Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.778Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.778Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.778Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"154\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.778Z\"}},\"clock\":-100}}]",
"line": 801,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:41:36.971Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 802,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:41:36.971Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 803,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:41:37.289Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 804,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:41:37.290Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 805,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:41:37.290Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:41:37.503Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:41:36.937Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:41:36.937Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:41:36.948Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:41:36.948Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:41:36.948Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:41:36.948Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:41:36.949Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:41:37.290Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:41:37.503Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047317:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:41:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:41:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:41:38.443Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:41:38.457Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:41:41.329Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:41:44.882Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:41:44.882Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"92cade59-d63c-4e2e-83a4-d0ec44d5f212"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:41:46.067Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:41:47.845Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:41:47.843Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:41:48.001Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 806,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:41:48.002Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 807,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:41:48.002Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 808,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:41:48.002Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:41:48.087Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:17.848Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":979,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:17.848Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":5,\"jitterB
ufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:18.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":695,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:18.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":114,\"jitte
rBufferMillis\":11,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:19.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1517,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:19.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":26,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:20.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":34,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:20.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":206,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:21.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":288,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:21.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":154,\"jitte
rBufferMillis\":12,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:22.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":5848,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:22.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":17,\"jitter
BufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:23.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":566,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:23.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":28,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:24.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":97,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:24.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:25.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1763,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:25.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":25,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:26.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":73,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:26.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1146,\"jitt
erBufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:27.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":41,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:27.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:28.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:28.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":123,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:29.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1227,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:29.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":63,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:30.847Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":115,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:30.847Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":7,\"jitterB
ufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:31.842Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:31.842Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":11,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:32.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:32.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":127,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:33.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:33.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":560,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:34.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:34.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":2063,\"jitt
erBufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:35.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":491,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:35.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1953,\"jitt
erBufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:36.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":291,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:36.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1683,\"jitt
erBufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:37.848Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":536,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:37.848Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":2302,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:38.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10175,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:38.845Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":184,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:39.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:39.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8191,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:40.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":122,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:40.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1960,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:41.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8167,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:41.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":75,\"jitter
BufferMillis\":10,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:42.848Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":92,\"jitter
BufferMillis\":0,\"roundTripTimeMillis
\":null},{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:42.849Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":3,\"jitterB
ufferMillis\":6,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:43.843Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4911,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:43.843Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":626,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:44.850Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4171,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:44.850Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1191,\"jitt
erBufferMillis\":6,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:45.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":132,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:45.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":100,\"jitte
rBufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:41:46.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":304,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:41:46.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":580,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":82}]",
"time": "2025-05-24T00:41:48.087Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 809,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:41:48.213Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:41:48.002Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:41:48.086Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:41:48.213Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047328:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:41:48.237Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:41:48.237Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:41:48.436Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:41:48.458Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:41:51.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:41:51.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:41:51.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:41:51.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:41:51.910Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 810,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:41:51.912Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 811,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:41:51.912Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.786Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.786Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.786Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"184\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.786Z\"}},\"clock\":-100}}]",
"line": 812,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:41:51.912Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.786Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.786Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
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9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.786Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"184\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.786Z\"}},\"clock\":-100}}]",
"line": 813,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:41:51.913Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 814,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:41:51.914Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 815,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:41:51.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.786Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.786Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.786Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
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"callContextToken":
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
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"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.786Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "184",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:41:51.786Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804713528801"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:41:51.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.786Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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},
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},
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},
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"timestamp": "2025-05-24T00:38:55.786Z"
},
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},
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},
{
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"endpoint": {
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},
"state": {
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"timestamp": "2025-05-24T00:38:55.786Z"
},
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"quickConnectName": null,
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}
],
"attributes": "[redacted]",
"contactDuration": "184",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
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"screenRecordingState": null
}
},
"segmentAttributes": {
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}
},
"languageCode": "en-US"
}
],
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},
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:41:51.886Z",
"tabId": null,
"exception": null,
"objects": [
{
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"snapshot": {
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"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.786Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"state": {
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"timestamp": "2025-05-24T00:38:55.786Z"
},
"queue": {
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"name": "All Other Requests",
"queueId": "arn:aws:connect:us-west-
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},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
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"agentLogin": null,
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},
"state": {
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"timestamp": "2025-05-24T00:38:55.786Z"
},
"type": "agent",
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"callContextToken":
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"callConfigJson":
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
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"quickConnectName": null,
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"address": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
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"endpoint": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.786Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "184",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.786Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:41:51.786Z",
"localTimestamp": 1748047311886,
"skew": -100,
"contentLength": 4196
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:41:51.886Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:41:56.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:41:58.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:41:58.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:41:58.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:41:58.450Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:42:06.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:42:06.728Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:42:07.175Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:42:07.175Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:42:07.178Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:42:07.178Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:42:07.187Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 816,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:42:07.188Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 817,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:42:07.188Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.786Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"184\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.786Z\"}},\"clock\":-100}}]",
"line": 818,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:42:07.188Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.786Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.786Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.786Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"184\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.786Z\"}},\"clock\":-100}}]",
"line": 819,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:42:07.188Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 820,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:42:07.189Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 821,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:42:06.949Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:42:06.949Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:42:06.949Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:42:06.949Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:42:06.950Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:42:07.155Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:42:07.155Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:42:07.166Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:42:07.166Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:42:07.168Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:42:07.168Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:42:07.175Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:42:08.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:42:08.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:42:08.431Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:42:08.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:42:11.326Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:42:14.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:42:14.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:42:16.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:42:17.840Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:42:17.838Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:42:18.049Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:02.842Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2459,\"jitt
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:03.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":401,\"jitte
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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24T00:42:04.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":385,\"jitte
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24T00:42:05.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":2797,\"jitt
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24T00:42:05.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":84,\"jitter
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:06.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":5029,\"jitt
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:07.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11897,\"jit
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:08.851Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":622,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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ufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:09.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":753,\"jitte
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:10.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8643,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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ufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:11.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1255,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:11.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":22,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:12.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":43,\"jitter
BufferMillis\":0,\"roundTripTimeMil
lis\":null},{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:12.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":101,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:13.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":194,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:13.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":38,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:14.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":11690,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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BufferMillis\":5,\"roundTripTimeMillis\":63},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:15.842Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":324,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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ufferMillis\":3,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:16.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":30,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":82}]",
"time": "2025-05-24T00:42:18.050Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 822,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:42:18.049Z",
"tabId": null,
"exception": null,
"objects": [
{}
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"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:42:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:42:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:42:18.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:42:18.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:42:21.884Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:42:21.884Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:42:21.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:42:21.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:42:21.897Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 823,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:42:21.897Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 824,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:42:21.897Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.783Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.783Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.783Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"214\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.783Z\"}},\"clock\":-100}}]",
"line": 825,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:42:21.897Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.783Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.783Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.783Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"214\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.783Z\"}},\"clock\":-100}}]",
"line": 826,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:42:21.898Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 827,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:42:21.898Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 828,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:42:21.883Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.783Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.783Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.783Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
VXQWLAat1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwU
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"callContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.783Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "214",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:42:21.783Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804713528801"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:42:21.883Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
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"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.783Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
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"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.783Z"
},
"queue": {
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"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
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"endpoint": {
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"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.783Z"
},
"type": "agent",
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"softphoneMediaInfo": {
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
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},
"mute": false,
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"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
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"endpoint": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.783Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "214",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:42:21.783Z",
"localTimestamp": 1748047341883,
"skew": -100,
"contentLength": 4196
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804713528801"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:42:21.884Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "20967481-6deb-4735-8b87-84d47bfac2f9",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.783Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.783Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests",
"queueId": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.783Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
VXQWLAat1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwU
P9c0tjfPi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A",
"callContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
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6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.783Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "214",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.783Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:42:21.783Z",
"localTimestamp": 1748047341883,
"skew": -100,
"contentLength": 4196
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:42:21.884Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:42:26.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:42:28.235Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:42:28.235Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:42:28.434Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:42:28.452Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:42:36.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:42:37.505Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 829,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:42:37.506Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 830,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:42:37.506Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:42:37.552Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:42:37.552Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:42:37.556Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:42:37.557Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:42:37.564Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 831,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:42:37.579Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 832,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:42:37.579Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.783Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.783Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.783Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"214\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.783Z\"}},\"clock\":-100}}]",
"line": 833,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:42:37.579Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.783Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.783Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.783Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"214\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.783Z\"}},\"clock\":-100}}]",
"line": 834,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:42:37.581Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 835,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:42:37.581Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 836,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:42:37.716Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:42:36.951Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:42:37.334Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:42:37.334Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:42:37.334Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:42:37.335Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:42:37.335Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:42:37.506Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:42:37.543Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:42:37.543Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:42:37.549Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:42:37.549Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:42:37.550Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:42:37.550Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:42:37.552Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:42:37.716Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047377:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:42:38.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:42:38.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:42:38.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:42:38.451Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:42:41.326Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:42:44.873Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:42:44.873Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"c5bc948e-bcb6-489c-aaa7-d9b862a7b4ef"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:42:46.077Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:42:47.853Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:42:47.851Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:42:48.063Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:17.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":93,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:17.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":407,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:18.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2424,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:18.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1445,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:19.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6636,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:19.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4398,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:21.852Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":285,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:21.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":402,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:22.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1366,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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ufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:23.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1214,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:23.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3621,\"jitt
erBufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:26.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2246,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":1,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:27.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":325,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:28.843Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9513,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:28.843Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":8,\"jitterB
ufferMillis\":10,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:29.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":5042,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:29.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":21,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:30.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2557,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:30.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:31.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":148,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:31.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":12,\"jitter
BufferMillis\":11,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:32.848Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":13721,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:32.848Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:33.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1293,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:33.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":7,\"jitterB
ufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:34.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":323,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:34.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":16,\"jitter
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:35.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":172,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:35.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":109,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:36.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":27,\"jitter
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:36.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":72,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:37.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:37.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":25,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:38.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4061,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:38.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":10,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:39.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":433,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:39.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":33,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:40.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13115,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:40.846Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":11,\"jitter
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:41.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":25701,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:41.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":11,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:42.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":479,\"jitte
rBufferMillis\":0,\"roundTrip
TimeMillis\":null},{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-
05-
24T00:42:42.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":894,\"jitte
rBufferMillis\":10,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:43.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":818,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:43.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:44.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":27030,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:44.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":95,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:45.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":252,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:45.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":725,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:46.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":859,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:46.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2387,\"jitt
erBufferMillis\":9,\"roundTripTimeMillis\":82}]",
"time": "2025-05-24T00:42:48.063Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 837,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:42:48.215Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 838,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:42:48.216Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 839,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:42:48.216Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 840,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:42:48.216Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:42:48.433Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:42:48.063Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:42:48.217Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:42:48.238Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:42:48.238Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:42:48.433Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047388:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:42:48.438Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:42:48.452Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:42:51.887Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:42:51.887Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:42:51.892Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:42:51.892Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:42:51.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 841,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:42:51.916Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 842,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:42:51.916Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.785Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.785Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.785Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"244\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.785Z\"}},\"clock\":-102}}]",
"line": 843,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:42:51.916Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.785Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.785Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:42:51.917Z",
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"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:42:51.918Z",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:42:51.887Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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{
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}
],
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}
},
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},
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],
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],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:42:51.887Z",
"tabId": null,
"exception": null,
"objects": [
{
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"endpoint": {
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},
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{
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},
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}
],
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}
},
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}
},
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}
],
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},
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],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:42:51.887Z",
"tabId": null,
"exception": null,
"objects": [
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"callConfigJson":
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2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.785Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "244",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.785Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:42:51.785Z",
"localTimestamp": 1748047371887,
"skew": -102,
"contentLength": 4196
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:42:51.888Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:42:56.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:42:58.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:42:58.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:42:58.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:42:58.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:43:06.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:43:07.803Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:43:07.803Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:43:07.807Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:43:07.807Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:43:07.815Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 847,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:43:07.815Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 848,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:43:07.816Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.785Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.785Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
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5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.785Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"244\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.785Z\"}},\"clock\":-102}}]",
"line": 849,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:43:07.816Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.785Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.785Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.785Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"244\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.785Z\"}},\"clock\":-102}}]",
"line": 850,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:43:07.816Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 851,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:43:07.816Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 852,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:43:07.348Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:43:07.568Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:43:07.568Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:43:07.568Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:43:07.568Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:43:07.569Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:43:07.775Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:43:07.775Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:43:07.788Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:43:07.788Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:43:07.797Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:43:07.798Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:43:07.803Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:43:08.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:43:08.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:43:08.431Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:43:08.451Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:43:11.326Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:43:14.879Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:43:14.880Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"20967481-6deb-4735-8b87-84d47bfac2f9"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:43:16.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:43:17.840Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:43:17.839Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:43:18.050Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:47.851Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1375,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:47.851Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":289,\"jitte
rBufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:48.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":723,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:48.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":411,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:49.851Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:49.851Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":25,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:50.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":18,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:50.840Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":14,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":83},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:51.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":21,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:51.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:52.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":75,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:52.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":981,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":76},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:53.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":249,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:53.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":159,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":76},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:54.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:54.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":76,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":76},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:55.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":253,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:55.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":139,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":76},
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24T00:42:56.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":415,\"jitte
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:56.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":95,\"jitter
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:42:57.847Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":157,\"jitte
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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24T00:42:59.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":73,\"jitter
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:42:59.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":161,\"jitte
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24T00:43:00.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":103,\"jitte
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:02.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":5384,\"jitt
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:02.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":358,\"jitte
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:03.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4522,\"jitt
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:04.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1763,\"jitt
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:04.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":476,\"jitte
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:05.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":117,\"jitte
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:06.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":503,\"jitte
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:06.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":76,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:07.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3056,\"jitt
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:07.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":277,\"jitte
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:08.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":119,\"jitte
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:09.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":242,\"jitte
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:10.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":105,\"jitte
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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24T00:43:11.851Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6329,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:11.851Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":10,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:12.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4131,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\
":null},{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:12.845Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":2639,\"jitt
erBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:13.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1105,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:13.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":31,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:14.849Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3008,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:14.849Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":23104,\"jit
terBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:15.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":105,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:15.841Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":19,\"jitter
BufferMillis\":11,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:16.850Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:16.850Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":11,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":63}]",
"time": "2025-05-24T00:43:18.050Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 853,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:43:18.050Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:43:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:43:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:43:18.441Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:43:18.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:43:21.895Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:43:21.895Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:43:21.899Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:43:21.899Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:43:21.906Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 854,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:43:21.908Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 855,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:43:21.908Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.792Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.792Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.792Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"274\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.792Z\"}},\"clock\":-100}}]",
"line": 856,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:43:21.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.792Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:43:21.910Z",
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"objects": "[]",
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"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:43:21.910Z",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:43:21.892Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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},
{
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}
],
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},
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}
},
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],
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],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:43:21.892Z",
"tabId": null,
"exception": null,
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{
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"endpoint": {
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},
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},
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},
{
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},
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}
],
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}
},
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}
},
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}
],
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"contentLength": 4196
},
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],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:43:21.892Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.792Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "274",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.792Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:43:21.792Z",
"localTimestamp": 1748047401892,
"skew": -100,
"contentLength": 4196
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:43:21.892Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:43:26.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:43:28.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:43:28.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:43:28.458Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:43:28.477Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:43:36.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:43:37.726Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 860,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:43:37.727Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 861,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:43:37.727Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:43:37.576Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:43:37.727Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:43:37.957Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:43:38.188Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:43:38.188Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:43:38.191Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:43:38.191Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:43:38.197Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 862,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:43:38.199Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 863,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:43:38.199Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.792Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.792Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
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5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.792Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"274\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.792Z\"}},\"clock\":-100}}]",
"line": 864,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:43:38.199Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.792Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.792Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.792Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"274\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.792Z\"}},\"clock\":-100}}]",
"line": 865,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:43:38.200Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 866,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:43:38.200Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 867,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:43:37.948Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:43:37.948Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:43:37.949Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:43:37.949Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:43:37.949Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:43:37.957Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047437:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:43:38.154Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:43:38.154Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:43:38.163Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:43:38.163Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:43:38.165Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:43:38.165Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:43:38.174Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:43:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:43:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:43:38.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:43:38.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:43:41.325Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:43:44.876Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:43:44.876Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:43:46.071Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:43:47.840Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:43:47.838Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:43:48.049Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:17.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":119,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:17.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1657,\"jitt
erBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:18.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2306,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:18.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15,\"jitter
BufferMillis\":11,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:19.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":631,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:19.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1947,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:20.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":85,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:20.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":747,\"jitte
rBufferMillis\":9,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:21.847Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":94,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:21.847Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":232,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:22.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":227,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:22.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":21,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:23.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":615,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:23.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":32768,\"jit
terBufferMillis\":4,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:24.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1230,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:24.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":292,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:25.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":369,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:25.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":68,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:26.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":738,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:26.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":170,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:27.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":453,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:27.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":547,\"jitte
rBufferMillis\":10,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:28.850Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1513,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:28.850Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":352,\"jitte
rBufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:29.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":215,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:29.841Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":67,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:30.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:30.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":43,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:31.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1753,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:31.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":171,\"jitte
rBufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:32.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":128,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:32.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":33,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:33.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":220,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:33.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1969,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:34.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4616,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:34.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":75,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:35.852Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1282,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:35.852Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":155,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:36.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":11,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:36.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1359,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:37.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1028,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:37.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":169,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:38.847Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2202,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:38.847Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":718,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:39.843Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4172,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:39.843Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":43,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:40.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":20,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:40.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":430,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:41.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1241,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:41.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":78,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:42.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1186,\"jitt
erBufferMillis\":0,\"round
TripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:42.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2031,\"jitt
erBufferMillis\":10,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:43.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4926,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:43.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":277,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:44.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4267,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:44.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":652,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:45.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2260,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:45.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":75,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:46.847Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6013,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:46.847Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":258,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":82}]",
"time": "2025-05-24T00:43:48.049Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 868,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:43:48.434Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 869,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:43:48.435Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 870,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:43:48.436Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 871,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:43:48.436Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:43:48.656Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:43:48.049Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:43:48.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:43:48.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:43:48.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:43:48.436Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:43:48.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:43:48.655Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047448:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:43:51.899Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:43:51.899Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:43:51.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:43:51.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:43:51.906Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 872,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:43:51.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 873,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:43:51.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.794Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.794Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.794Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"304\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.794Z\"}},\"clock\":-105}}]",
"line": 874,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:43:51.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.794Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.794Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.794Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"304\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.794Z\"}},\"clock\":-105}}]",
"line": 875,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:43:51.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 876,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:43:51.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 877,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:43:51.899Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
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6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.794Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.794Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.794Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
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"callContextToken":
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
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"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
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},
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},
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}
],
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}
},
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}
},
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}
],
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},
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:43:51.899Z",
"tabId": null,
"exception": null,
"objects": [
{
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{
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},
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}
],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:43:51.899Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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},
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}
},
{
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},
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},
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}
}
],
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"contactFeatures": {
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}
},
"segmentAttributes": {
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}
},
"languageCode": "en-US",
"status": {
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"timestamp": "2025-05-24T00:38:55.794Z"
}
}
],
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}
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:43:51.899Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:43:56.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:43:58.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:43:58.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:43:58.429Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:43:58.448Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:44:06.069Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:44:08.388Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:44:08.388Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:44:08.391Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:44:08.391Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:44:08.399Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 878,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:44:08.413Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 879,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:44:08.413Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.794Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.794Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"304\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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24T00:38:55.794Z\"}},\"clock\":-105}}]",
"line": 880,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:44:08.414Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.794Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.794Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.794Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"304\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.794Z\"}},\"clock\":-105}}]",
"line": 881,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:44:08.415Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 882,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:44:08.415Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 883,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:44:07.951Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:44:08.170Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:44:08.170Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:44:08.170Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:44:08.170Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:44:08.171Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:44:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:44:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:44:08.379Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
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],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:44:08.379Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:44:08.385Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
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"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
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"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
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"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
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"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
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"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:44:08.385Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:44:08.386Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:44:08.386Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:44:08.387Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:44:08.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:44:08.449Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:44:11.326Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:44:14.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:44:14.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"0e96667a-0786-424d-b4cd-bd6e2159fc03"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:44:16.064Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:44:17.851Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:44:17.850Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:44:18.058Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:47.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3282,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:47.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":126,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:48.849Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":168,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:48.849Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":143,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:49.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":37,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:49.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":262,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:50.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1954,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:50.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":69,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:51.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:51.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":153,\"jitte
rBufferMillis\":9,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:52.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":35,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:52.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":720,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:53.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3380,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:53.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":101,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":66},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:54.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1692,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:54.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":44,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:55.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":295,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:55.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:56.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":98,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:56.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:57.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3619,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:57.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":65},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:58.847Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3901,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:58.847Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":16,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:43:59.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9529,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:43:59.841Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":42,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:00.848Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":124,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:00.848Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":582,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:01.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":214,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:01.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":102,\"jitte
rBufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:02.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":979,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:02.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1521,\"jitt
erBufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:03.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:03.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":28,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:04.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":202,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:04.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":20,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:05.852Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1960,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:05.852Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":14,\"jitter
BufferMillis\":13,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:06.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9449,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:06.846Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":53,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:07.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":559,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:07.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":137,\"jitte
rBufferMillis\":10,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:08.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1661,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:08.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":26,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:09.851Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2530,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:09.852Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":15,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:10.849Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2117,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:10.849Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":23,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:11.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":536,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:11.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":17,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:12.848Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":206,\"jitte
rBufferMillis\":1,\"roundTripTimeMi
llis\":null},{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:12.848Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":24,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:13.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":196,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:13.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":18,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:14.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":981,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:14.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":57,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:15.850Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1234,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:15.850Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":97,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:16.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1703,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:16.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":4123,\"jitt
erBufferMillis\":10,\"roundTripTimeMillis\":82}]",
"time": "2025-05-24T00:44:18.058Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 884,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:44:18.058Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:44:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:44:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:44:18.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:44:18.452Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:44:21.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:44:21.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:44:21.905Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:44:21.905Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:44:21.913Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 885,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:44:21.914Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 886,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:44:21.915Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.790Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"334\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"}},\"clock\":-100}}]",
"line": 887,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:44:21.915Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.790Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
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5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"334\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"}},\"clock\":-100}}]",
"line": 888,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:44:21.916Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 889,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:44:21.916Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 890,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:44:21.890Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
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6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.790Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.790Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.790Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
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"callContextToken":
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"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
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"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
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"endpoint": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.790Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "334",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:44:21.790Z"
},
"nextToken":
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:44:21.890Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.790Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
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"type": "voice",
"state": {
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"timestamp": "2025-05-24T00:38:55.790Z"
},
"queue": {
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"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
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"endpoint": {
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"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.790Z"
},
"type": "agent",
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"softphoneMediaInfo": {
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"mediaLegContextToken":
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"callConfigJson":
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},
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"quickConnectName": null,
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},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
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"endpoint": {
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"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.790Z"
},
"type": "inbound",
"initial": true,
"mute": false,
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"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "334",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:44:21.790Z",
"localTimestamp": 1748047461890,
"skew": -100,
"contentLength": 4191
},
"nextToken":
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:44:21.890Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "0d817ac7-cdd4-49a1-b971-a4e6e25b64f6",
"snapshot": {
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"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.790Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.790Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
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"name": "All Other Requests",
"queueId": "arn:aws:connect:us-west-
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466c-9682-753cb1291bdb"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.790Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
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"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
VXQWLAat1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwU
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"callContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
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6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.790Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "334",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.790Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:44:21.790Z",
"localTimestamp": 1748047461890,
"skew": -100,
"contentLength": 4191
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:44:21.890Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:44:26.067Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:44:28.238Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:44:28.238Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:44:28.436Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:44:28.454Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:44:36.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:44:37.959Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 891,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:44:37.960Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 892,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:44:37.960Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:44:38.338Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:44:38.625Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:44:38.625Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:44:38.630Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:44:38.630Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:44:38.643Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 893,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:44:38.646Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 894,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:44:38.646Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.790Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"334\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"}},\"clock\":-100}}]",
"line": 895,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:44:38.646Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.790Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"334\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.790Z\"}},\"clock\":-100}}]",
"line": 896,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:44:38.648Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 897,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:44:38.649Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 898,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:44:37.960Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:44:38.172Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:44:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:44:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:44:38.338Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047498:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:44:38.388Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:44:38.388Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:44:38.388Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:44:38.389Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:44:38.389Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:44:38.443Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:44:38.464Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:44:38.593Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:44:38.593Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:44:38.604Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:44:38.604Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:44:38.605Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:44:38.605Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:44:38.615Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:44:41.325Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:44:44.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:44:44.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"1f26c592-bc5c-401b-a55c-747be7e70529"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:44:46.067Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:44:47.854Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:44:47.852Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:44:48.061Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:17.849Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":119,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:17.849Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":158,\"jitte
rBufferMillis\":12,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:18.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":858,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:18.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":17,\"jitter
BufferMillis\":10,\"roundTripTimeMillis\":85},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:19.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1031,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:19.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":16712,\"jit
terBufferMillis\":12,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:20.852Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":384,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:20.852Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":23,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:21.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":510,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:21.845Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1617,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:22.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1107,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:22.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4168,\"jitt
erBufferMillis\":9,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:23.851Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6730,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:23.851Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":12,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":90},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:24.843Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4294,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:24.843Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":30,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":90},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:25.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":393,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:25.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":23,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":90},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:26.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":69,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:26.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":33,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":90},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:27.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1007,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:27.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":31,\"jitter
BufferMillis\":10,\"roundTripTimeMillis\":90},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:28.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":129,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:28.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":26,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:29.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:29.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":28,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:30.848Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":623,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:30.848Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":59,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:31.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":104,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:31.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":58,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:32.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":161,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:32.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":126,\"jitte
rBufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:33.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":205,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:33.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":70,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:34.852Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":118,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:34.852Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":12,\"jitter
BufferMillis\":11,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:35.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":31,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:35.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":15,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:36.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":82,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:36.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:37.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":107,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:37.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":24,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:38.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6072,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:38.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":12,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":85},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:39.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2531,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:39.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":27,\"jitter
BufferMillis\":12,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:40.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":783,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:40.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":26,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:41.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1584,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:41.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":41,\"jitter
BufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:42.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1104,\"jitt
erBufferMillis\":0,\"roundTripTimeM
illis\":null},{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:42.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":34,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:43.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2140,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:43.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:44.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":897,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:44.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":16,\"jitter
BufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:45.847Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":94,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:45.847Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":16,\"jitter
BufferMillis\":11,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:46.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":77,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:46.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":15,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":82}]",
"time": "2025-05-24T00:44:48.061Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 899,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:44:48.658Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 900,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:44:48.659Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 901,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:44:48.659Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 902,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:44:48.659Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:44:48.874Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:44:48.060Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:44:48.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:44:48.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:44:48.452Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:44:48.469Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:44:48.659Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:44:48.873Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047508:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:44:51.895Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:44:51.895Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:44:51.898Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:44:51.898Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:44:51.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 903,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:44:51.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 904,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:44:51.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.785Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.785Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.786Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"364\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.785Z\"}},\"clock\":-100}}]",
"line": 905,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:44:51.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.785Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:44:51.910Z",
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"exception": "null",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:44:51.910Z",
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"line": 908,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:44:51.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
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},
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},
{
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},
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}
],
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}
},
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}
},
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}
],
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:44:51.886Z",
"tabId": null,
"exception": null,
"objects": [
{
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"contacts": [
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},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
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"endpoint": {
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},
"state": {
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"timestamp": "2025-05-24T00:38:55.785Z"
},
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},
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},
{
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},
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},
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}
],
"attributes": "[redacted]",
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"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:44:51.786Z",
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"skew": -100,
"contentLength": 4196
},
"nextToken":
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:44:51.886Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
"agentAvailabilityState": {
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},
"contacts": [
{
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"timestamp": "2025-05-24T00:38:55.785Z"
},
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"queueId": "arn:aws:connect:us-west-
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},
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},
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},
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}
},
{
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},
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},
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}
}
],
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"contactFeatures": {
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}
},
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}
},
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"timestamp": "2025-05-24T00:38:55.785Z"
}
}
],
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}
}
],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:44:51.887Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:44:56.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:44:58.229Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:44:58.230Z",
"tabId": null,
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"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:44:58.432Z",
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"objects": [],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:44:58.450Z",
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"exception": null,
"objects": [],
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},
{
"component": "screenRecorder",
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"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:45:06.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:45:08.852Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:45:08.852Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:45:08.856Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:45:08.856Z",
"tabId": "1748046036420-wqxhmg7ps6",
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},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:45:08.863Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:45:08.864Z",
"tabId": "1748046036420-wqxhmg7ps6",
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},
{
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
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"time": "2025-05-24T00:45:08.865Z",
"tabId": "1748046036420-wqxhmg7ps6",
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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"line": 912,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:45:08.865Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 913,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:45:08.865Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 914,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:45:08.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:45:08.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:45:08.391Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:45:08.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:45:08.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:45:08.615Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:45:08.615Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:45:08.616Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:45:08.616Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:45:08.617Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:45:08.824Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:45:08.824Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:45:08.837Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:45:08.837Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:45:08.847Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:45:08.847Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:45:08.851Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:45:11.326Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:45:14.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:45:14.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"0d817ac7-cdd4-49a1-b971-a4e6e25b64f6"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:45:16.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:45:17.846Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:45:17.844Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:45:18.054Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:47.851Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":121,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:47.851Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":17,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:48.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":100,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:48.846Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":29,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:49.842Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":79,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:49.842Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":17,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:50.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":102,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:50.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6323,\"jitt
erBufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:44:51.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":70,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:44:51.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":86,\"jitter
BufferMillis\":11,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:14.846Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":631,\"jitte
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:14.846Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":17898,\"jit
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:15.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":114,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:16.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":2434,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:16.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":368,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":69}]",
"time": "2025-05-24T00:45:18.054Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 915,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:45:18.053Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:45:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:45:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:45:18.431Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:45:18.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:45:21.882Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:45:21.882Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:45:21.885Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:45:21.885Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:45:21.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 916,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:45:21.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 917,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:45:21.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
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"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.780Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:45:21.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
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{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
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"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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"line": 919,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:45:21.908Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 920,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:45:21.908Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 921,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:45:21.882Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
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},
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},
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},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
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{
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},
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},
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},
{
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},
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},
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}
],
"attributes": "[redacted]",
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"contactFeatures": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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}
},
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}
],
"snapshotTimestamp": "2025-05-24T00:45:21.780Z"
},
"nextToken":
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],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:45:21.882Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
"agentAvailabilityState": {
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},
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},
"queue": {
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},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
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"endpoint": {
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},
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"timestamp": "2025-05-24T00:38:55.780Z"
},
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},
"mute": false,
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"quickConnectName": null,
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},
{
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"endpoint": {
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"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.780Z"
},
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}
],
"attributes": "[redacted]",
"contactDuration": "394",
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"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:45:21.780Z",
"localTimestamp": 1748047521882,
"skew": -102,
"contentLength": 4191
},
"nextToken":
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],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:45:21.882Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "226c10ca-cc22-403b-ac75-51ea7c4af1b1",
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"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.780Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"state": {
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"timestamp": "2025-05-24T00:38:55.780Z"
},
"queue": {
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"name": "All Other Requests",
"queueId": "arn:aws:connect:us-west-
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},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
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"endpoint": {
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},
"state": {
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"timestamp": "2025-05-24T00:38:55.780Z"
},
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"softphoneMediaInfo": {
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"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
VXQWLAat1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwU
P9c0tjfPi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A",
"callContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.780Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "394",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.780Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:45:21.780Z",
"localTimestamp": 1748047521882,
"skew": -102,
"contentLength": 4191
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:45:21.883Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:45:26.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:45:28.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:45:28.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:45:28.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:45:28.450Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:45:36.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:45:38.341Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 922,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:45:38.342Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 923,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:45:38.342Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:45:38.726Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:45:38.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:45:38.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:45:38.343Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:45:38.441Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:45:38.459Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:45:38.617Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:45:38.726Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047558:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:45:38.848Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:45:38.848Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:45:38.849Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:45:38.849Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:45:38.849Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:45:39.067Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:45:39.067Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:45:39.071Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:45:39.071Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:45:39.080Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 924,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:45:39.081Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 925,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:45:39.081Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.780Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.780Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.780Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"394\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.780Z\"}},\"clock\":-102}}]",
"line": 926,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:45:39.081Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.780Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.780Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.780Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"394\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.780Z\"}},\"clock\":-102}}]",
"line": 927,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:45:39.082Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 928,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:45:39.082Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 929,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:45:39.055Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:45:39.055Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:45:39.064Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
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"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:45:39.064Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:45:39.065Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:45:39.065Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:45:39.067Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:45:41.336Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:45:44.875Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:45:44.875Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"be63621f-f920-4302-9918-5a378b6a4f38"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:45:46.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:45:47.840Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:45:47.838Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:45:48.639Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
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24T00:45:17.843Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":411,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:17.843Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":49,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":69},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:18.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1201,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:18.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":24,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":69},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:19.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:19.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":31,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":69},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:20.852Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":307,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:20.852Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":19,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:21.847Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":127,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:21.847Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":13,\"jitter
BufferMillis\":10,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:22.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":128,\"jitte
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:22.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":19,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:23.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":237,\"jitte
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:23.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":18,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:24.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:24.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":22,\"jitter
BufferMillis\":9,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:25.843Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":220,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:25.843Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":22,\"jitter
BufferMillis\":11,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:26.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":98,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:26.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":145,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:27.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":87,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:27.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":28,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":63},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:28.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:28.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":30,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:29.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:29.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1161,\"jitt
erBufferMillis\":3,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:30.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8,\"jitterB
ufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:30.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":94,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:31.847Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:31.847Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":57,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:32.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:32.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":40,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:33.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1364,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:33.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:34.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":486,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:34.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":579,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:35.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":434,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:35.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":24,\"jitter
BufferMillis\":2,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:36.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":420,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:36.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15,\"jitter
BufferMillis\":3,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:37.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":416,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:37.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:38.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":227,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:38.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":23,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:39.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":78,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:39.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":46,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":64},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:40.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":35,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:40.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":198,\"jitte
rBufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:41.848Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":166,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:41.848Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":25,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:42.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":381,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},{\"softphone
StreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:42.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":52,\"jitter
BufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:43.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":401,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:43.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":29,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:44.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1025,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:44.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2123,\"jitt
erBufferMillis\":11,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:45.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:45.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":216,\"jitte
rBufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:45:46.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":77,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:45:46.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":82,\"jitter
BufferMillis\":9,\"roundTripTimeMillis\":82}]",
"time": "2025-05-24T00:45:48.639Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 930,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:45:48.875Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 931,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:45:48.876Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 932,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:45:48.876Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 933,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:45:48.876Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:45:48.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:45:48.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:45:48.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:45:48.452Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:45:48.638Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:45:49.093Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:45:48.876Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:45:49.093Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047568:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:45:51.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:45:51.890Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:45:51.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:45:51.893Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:45:51.900Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 934,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:45:51.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 935,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:45:51.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.789Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
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5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"424\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"}},\"clock\":-100}}]",
"line": 936,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:45:51.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.789Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"424\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"}},\"clock\":-100}}]",
"line": 937,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:45:51.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 938,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:45:51.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 939,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:45:51.889Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.789Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.789Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.789Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
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"callContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
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},
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],
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},
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],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:45:51.889Z",
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{
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},
{
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},
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:45:51.889Z",
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},
{
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"time": "2025-05-24T00:45:56.068Z",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:45:58.459Z",
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},
{
"component": "screenRecorder",
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"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:46:06.066Z",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:46:08.236Z",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:46:08.436Z",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:46:08.455Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:46:08.850Z",
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"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:46:09.307Z",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:46:09.307Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:46:09.310Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:46:09.310Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:46:09.319Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 940,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:46:09.320Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 941,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:46:09.320Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.789Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"424\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"}},\"clock\":-100}}]",
"line": 942,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:46:09.320Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.789Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"424\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.789Z\"}},\"clock\":-100}}]",
"line": 943,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:46:09.321Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 944,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:46:09.321Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 945,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:46:09.070Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:46:09.070Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:46:09.071Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:46:09.071Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:46:09.071Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:46:09.277Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:46:09.277Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:46:09.287Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:46:09.287Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:46:09.288Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
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},
{
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
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{
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"name": "Harri Support Q"
},
{
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
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"name": null
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],
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:46:09.288Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:46:09.294Z",
"tabId": null,
"exception": null,
"objects": [
{
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{
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{
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{
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},
{
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"type": "routable",
"name": "Available",
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},
{
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"type": "offline",
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},
{
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"type": "not_routable",
"name": "Not Ready",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
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"type": "not_routable",
"name": "Training & Mentoring",
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},
{
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"type": "not_routable",
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},
{
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
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"type": "not_routable",
"name": "Lunch Break",
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},
{
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"type": "not_routable",
"name": "Short Break",
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},
{
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
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"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:46:11.330Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:46:14.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:46:14.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:46:16.079Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:46:17.852Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:46:17.851Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:46:18.060Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
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24T00:45:47.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6785,\"jitt
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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rBufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:16.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":101,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:16.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1327,\"jitt
erBufferMillis\":8,\"roundTripTimeMillis\":82}]",
"time": "2025-05-24T00:46:18.060Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 946,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:46:18.059Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:46:18.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:46:18.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:46:18.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:46:18.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:46:21.892Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:46:21.892Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:46:21.895Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:46:21.895Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:46:21.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 947,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:46:21.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 948,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:46:21.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.788Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.788Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
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6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.788Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"454\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.788Z\"}},\"clock\":-99}}]",
"line": 949,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:46:21.905Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.788Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.788Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.788Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"454\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.788Z\"}},\"clock\":-99}}]",
"line": 950,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:46:21.906Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 951,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:46:21.907Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 952,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:46:21.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.788Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.788Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.788Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
VXQWLAat1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwU
P9c0tjfPi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A",
"callContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
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"endpoint": {
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"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.788Z"
},
"type": "inbound",
"initial": true,
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"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "454",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:46:21.788Z"
},
"nextToken":
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:46:21.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.788Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
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"type": "voice",
"state": {
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"timestamp": "2025-05-24T00:38:55.788Z"
},
"queue": {
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},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
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"endpoint": {
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"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.788Z"
},
"type": "agent",
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"softphoneMediaInfo": {
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"callConfigJson":
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},
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"quickConnectName": null,
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},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
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"endpoint": {
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"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.788Z"
},
"type": "inbound",
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"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "454",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:46:21.788Z",
"localTimestamp": 1748047581887,
"skew": -99,
"contentLength": 4196
},
"nextToken":
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:46:21.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "fc693fa8-7a6b-45f5-933a-f4892c3e38ce",
"snapshot": {
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"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.788Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
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"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.788Z"
},
"queue": {
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"name": "All Other Requests",
"queueId": "arn:aws:connect:us-west-
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466c-9682-753cb1291bdb"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
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58b57be1ddf4",
"endpoint": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.788Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
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"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
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"callContextToken":
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"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
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WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
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"quickConnectName": null,
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"address": {
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"type": "agent",
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"phoneNumber": null,
"agentLogin": null,
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}
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.788Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "454",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.788Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:46:21.788Z",
"localTimestamp": 1748047581887,
"skew": -99,
"contentLength": 4196
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:46:21.887Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:46:26.067Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:46:28.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:46:28.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:46:28.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:46:28.448Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:46:36.070Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:46:38.728Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 953,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:46:38.729Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 954,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:46:38.729Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:46:38.231Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:46:38.231Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:46:38.446Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:46:38.461Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:46:38.729Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:46:39.119Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:46:39.526Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:46:39.526Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:46:39.531Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:46:39.531Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:46:39.539Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 955,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:46:39.540Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 956,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:46:39.540Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.788Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.788Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.788Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"454\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.788Z\"}},\"clock\":-99}}]",
"line": 957,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:46:39.540Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.788Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.788Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.788Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"454\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.788Z\"}},\"clock\":-99}}]",
"line": 958,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:46:39.541Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 959,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:46:39.541Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 960,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:46:39.086Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:46:39.119Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047619:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:46:39.304Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:46:39.304Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:46:39.304Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:46:39.305Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:46:39.305Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:46:39.510Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:46:39.510Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:46:39.520Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:46:39.520Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:46:39.523Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:46:39.523Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:46:39.525Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:46:41.338Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:46:44.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:46:44.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"153b4453-a59a-4630-a0d2-8f6f7f004def"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:46:46.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:46:47.842Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:46:47.841Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:46:48.050Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:17.850Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":156,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:17.850Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":98,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:18.842Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":105,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:18.842Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":717,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":63},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:19.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":49,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:19.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":73,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:20.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":102,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:20.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":27,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:21.847Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":32,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:21.847Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":147,\"jitte
rBufferMillis\":10,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:22.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":20,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:22.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":5514,\"jitt
erBufferMillis\":8,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:23.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":935,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:23.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2453,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:24.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":118,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:24.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1413,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:25.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:25.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1693,\"jitt
erBufferMillis\":6,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:26.849Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:26.849Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1220,\"jitt
erBufferMillis\":6,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:27.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3021,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:27.844Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":749,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":72},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:28.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2523,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:28.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":103,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:29.848Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2010,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:29.848Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1346,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:30.845Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:30.845Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":16,\"jitter
BufferMillis\":7,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:31.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:31.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":821,\"jitte
rBufferMillis\":1,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:32.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":983,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:32.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":111,\"jitte
rBufferMillis\":3,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:33.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":15,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:33.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":511,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:34.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":30,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:34.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":19,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:35.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":83,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:35.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":125,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:36.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2438,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:36.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":110,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:37.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":388,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:37.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":137,\"jitte
rBufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:38.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":3081,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:38.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":13,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:39.846Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":2680,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:39.846Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":22512,\"jit
terBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:40.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":100,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:40.839Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":32768,\"jit
terBufferMillis\":1,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:41.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:41.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1061,\"jitt
erBufferMillis\":4,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:42.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":8,\"jitterB
ufferMillis\":0,\"roundTripTimeM
illis\":null},{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:42.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":446,\"jitte
rBufferMillis\":4,\"roundTripTimeMillis\":62},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:43.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":9,\"jitterB
ufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:43.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":320,\"jitte
rBufferMillis\":2,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:44.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":889,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:44.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":540,\"jitte
rBufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:45.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":229,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:45.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":64,\"jitter
BufferMillis\":6,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:46:46.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3052,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:46:46.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2266,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":81}]",
"time": "2025-05-24T00:46:48.050Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 961,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:46:48.049Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:46:48.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:46:48.245Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:46:48.444Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:46:48.460Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:46:49.095Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 962,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:46:49.096Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 963,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:46:49.096Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 964,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:46:49.096Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:46:49.314Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:46:49.096Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:46:49.313Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047629:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:46:51.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:46:51.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:46:51.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:46:51.904Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:46:51.912Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 965,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:46:51.914Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 966,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:46:51.914Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.791Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
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"time": "2025-05-24T00:46:51.914Z",
"tabId": "1748046036420-wqxhmg7ps6",
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
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"quickConnectName\":null,\"monitorStatus\":null,\"address\":
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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"line": 968,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:46:51.915Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"objects": "[]",
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"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:46:51.915Z",
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"exception": "null",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:46:51.889Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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},
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},
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{
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}
],
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}
},
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},
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],
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:46:51.889Z",
"tabId": null,
"exception": null,
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{
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},
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"endpoint": {
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},
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},
"mute": false,
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},
{
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"phoneNumber": "[redacted]",
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},
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},
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}
],
"attributes": "[redacted]",
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"initiationMethod": "inbound",
"contactFeatures": {
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"screenRecordingEnabled": null,
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"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:46:51.791Z",
"localTimestamp": 1748047611889,
"skew": -98,
"contentLength": 4196
},
"nextToken":
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],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:46:51.889Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "157be935-3c05-434e-8c2b-ff3f7b441fc3",
"snapshot": {
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"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.791Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"timestamp": "2025-05-24T00:38:55.791Z"
},
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},
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},
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},
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"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
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dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
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"address": {
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"agentLogin": null,
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}
},
{
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"endpoint": {
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"name": null,
"phoneNumber": "[redacted]",
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},
"state": {
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"timestamp": "2025-05-24T00:38:55.791Z"
},
"type": "inbound",
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"quickConnectName": null,
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"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "484",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.791Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:46:51.791Z",
"localTimestamp": 1748047611889,
"skew": -98,
"contentLength": 4196
}
}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:46:51.889Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:46:56.066Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:46:58.229Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:46:58.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:46:58.441Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:46:58.465Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:47:06.079Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:47:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:47:08.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:47:08.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:47:08.505Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:47:09.752Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:47:09.752Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:47:09.755Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:47:09.755Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:47:09.761Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 971,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:47:09.762Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 972,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:47:09.762Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
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"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
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\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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"line": 973,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:47:09.762Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
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[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"484\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.791Z\"}},\"clock\":-98}}]",
"line": 974,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:47:09.764Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 975,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:47:09.764Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 976,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:47:09.306Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:47:09.524Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:47:09.524Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:47:09.524Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:47:09.524Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:47:09.524Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:47:09.731Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:47:09.731Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:47:09.738Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:47:09.738Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:47:09.740Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:47:09.740Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:47:09.752Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:47:11.325Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:47:14.874Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:47:14.875Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"fc693fa8-7a6b-45f5-933a-f4892c3e38ce"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:47:16.076Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:47:17.846Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:47:17.844Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:47:18.056Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
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{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:03.842Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:03.842Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8,\"jitterB
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:04.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2,\"jitterB
ufferMillis\":3,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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ufferMillis\":6,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:06.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":55,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:06.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3,\"jitterB
ufferMillis\":6,\"roundTripTimeMillis\":70},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:07.841Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":479,\"jitte
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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terBufferMillis\":3,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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BufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
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BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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terBufferMillis\":1,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:11.850Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":873,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:11.850Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":5631,\"jitt
erBufferMillis\":2,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:12.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMill
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24T00:47:12.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":44,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:13.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1547,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:13.853Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":2194,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:14.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":1413,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:14.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":43,\"jitter
BufferMillis\":5,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:15.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":14172,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:15.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":4,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:16.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":601,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:16.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":283,\"jitte
rBufferMillis\":5,\"roundTripTimeMillis\":82}]",
"time": "2025-05-24T00:47:18.056Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 977,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:47:18.056Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:47:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:47:18.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:47:18.429Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:47:18.450Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:47:21.885Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:47:21.885Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:47:21.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:47:21.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:47:21.897Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 978,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:47:21.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 979,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:47:21.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"type\":\"connected\",\"timestamp\":\"2025-05-24T00:38:55.786Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.786Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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},
{
"component": "ccp",
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"text": "[TAPS] Post messaging request to SW because we are isConnected
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"time": "2025-05-24T00:47:21.909Z",
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
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"quickConnectName\":null,\"monitorStatus\":null,\"address\":
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: connected, screen recording flag: false
and screen recording state: null",
"time": "2025-05-24T00:47:21.910Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:47:21.911Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:47:21.884Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
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"timestamp": "2025-05-24T00:38:55.786Z"
},
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},
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{
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},
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}
],
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},
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},
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],
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:47:21.885Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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},
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},
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},
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},
{
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"endpoint": {
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"phoneNumber": "[redacted]",
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},
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},
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}
],
"attributes": "[redacted]",
"contactDuration": "514",
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"initiationMethod": "inbound",
"contactFeatures": {
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"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
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"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:47:21.786Z",
"localTimestamp": 1748047641884,
"skew": -98,
"contentLength": 4196
},
"nextToken":
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:47:21.885Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "c348761c-9f21-4af2-88c1-bf512b3328a0",
"snapshot": {
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
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"type": "system",
"name": "Busy",
"startTimestamp": "2025-05-24T00:38:55.786Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
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"type": "voice",
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.786Z"
},
"queue": {
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"name": "All Other Requests",
"queueId": "arn:aws:connect:us-west-
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},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
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"endpoint": {
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"type": "agent",
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"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:38:55.786Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
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VXQWLAat1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwU
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"callContextToken":
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5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.786Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "514",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "connected",
"timestamp": "2025-05-24T00:38:55.786Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:47:21.786Z",
"localTimestamp": 1748047641884,
"skew": -98,
"contentLength": 4196
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:47:21.885Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:47:26.072Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for destroyConnection to upstream",
"time": "2025-05-24T00:47:27.013Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"destroyConnection\",\"params\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at v.destroy
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:117961)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/js/main.5797aeda.js:1:49307\\n at new Promise (<anonymous>)\\n at
yo.hangUpAgent
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:492
50)\\n at No.endContact
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:173
690)\\n at onClick
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/main.5797aeda.js:1:518
581)\\n at Object.s
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
2832669)\\n at f
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/js/9136.dece5773.js:2138:
2832812)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Clicked End Contact Button",
"time": "2025-05-24T00:47:27.013Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 984,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: click_stream_data",
"time": "2025-05-24T00:47:27.017Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:47:27.240Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Agent disconnected successfully.",
"time": "2025-05-24T00:47:27.240Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 985,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:47:27.278Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:47:27.278Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::state_change",
"time": "2025-05-24T00:47:27.280Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::acw",
"time": "2025-05-24T00:47:27.280Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[ContactEvent] ENDED was triggered",
"time": "2025-05-24T00:47:27.280Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 986,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[ContactEvent] Removing contact from ENDED event tracker",
"time": "2025-05-24T00:47:27.280Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 987,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[ContactEvent] Removed contact from ENDED event tracker",
"time": "2025-05-24T00:47:27.280Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{}]",
"line": 988,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::acw",
"time": "2025-05-24T00:47:27.280Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::acw::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:47:27.280Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::ended",
"time": "2025-05-24T00:47:27.280Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::ended::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:47:27.280Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] softphone contact ended, contactId:
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, starting earlyGUM refresh job",
"time": "2025-05-24T00:47:27.281Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 989,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:47:27.281Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 990,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:47:27.281Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 991,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
skipped due to reaching max refresh count",
"time": "2025-05-24T00:47:27.281Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 992,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] earlyGumRefreshJob started",
"time": "2025-05-24T00:47:27.281Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 993,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone Stop skipped because it's already paused",
"time": "2025-05-24T00:47:27.281Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 994,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:47:27.281Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:47:27.281Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[BaseContact] Change contact status: ended",
"time": "2025-05-24T00:47:27.281Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:47:27.286Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 995,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
PeerConnectionManager hangs up RtcSession",
"time": "2025-05-24T00:47:27.286Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SIGNALING TalkingState =>
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"time": "2025-05-24T00:47:27.286Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
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},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SESSION TalkingState => DisconnectedState",
"time": "2025-05-24T00:47:27.286Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 998,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
Peer connection manager detects RtcSession completed. Performing health check to
decide if we want to keep the peer connection",
"time": "2025-05-24T00:47:27.287Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
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"loggerId": "1748046035096-jynlu99flu",
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},
{
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"level": "INFO",
"text": " sent TelemetryCallReport {\"callStartTime\":\"2025-05-
24T00:38:47.330Z\",\"callEndTime\":\"2025-05-
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{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
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ionsLost\":0,\"iceConnectionsFailed\":null,\"peerConnectionFailed\":null,\"rtcJsVer
sion\":\"1.2.1-
5\",\"firstRTPTimeMillis\":null,\"isMediaClusterPath\":false,\"isPersistentPeerConn
ection\":false,\"isExistingPersistentPeerConnection\":false,\"consecutiveNoAudioInp
utPackets\":0,\"consecutiveLowInputAudioLevel\":0,\"consecutiveNoAudioOutputPackets
\":0,\"consecutiveLowOutputAudioLevel\":2,\"audioInputConnectedDurationSeconds\":51
8,\"ccpMediaReadyLatencyMillis\":210,\"contactSubtype\":\"connect:Telephony\",\"ear
lyGumEnabled\":false,\"earlyGumWorked\":false,\"vdiPlatform\":null,\"isSoftphoneAut
oAccept\":false,\"userAgentData\":\"{\\\"_platform\\\":\\\"Windows\\\",\\\"_platfor
mVersion\\\":\\\"10.0.0\\\",\\\"_architecture\\\":\\\"x86\\\",\\\"_bitness\\\":\\\"
64\\\",\\\"_browserBrand\\\":\\\"Microsoft
Edge\\\",\\\"_browserVersion\\\":\\\"136.0.3240.76\\\",\\\"_mobile\\\":false,\\\"_m
odel\\\":\\\"\\\"}\",\"isConnected\":true,\"consecutiveAudioOutputMuteDurationSecon
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"time": "2025-05-24T00:47:27.288Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1000,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "agent.getConfiguration() retrieved agentId is 02c079be-734b-4bf7-
ba58-f65651a655d3",
"time": "2025-05-24T00:47:27.294Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:47:27.294Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"AgentStateChange\",\"data\":
{\"oldState\":\"Busy\",\"newState\":\"AfterCallWork\",\"agentId\":\"02c079be-734b-
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2025-05-24T00:47:27.170Z\"},\"agentAvailabilityState\":
{\"state\":\"Available\",\"timeStamp\":\"2025-05-
23T23:05:57.776Z\",\"agentStateARN\":\"arn:aws:connect:us-west-
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6e57-45ef-a707-
b0068166038d\",\"type\":\"routable\",\"name\":\"Available\"},\"contacts\":
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{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.170Z\"},\"queue\":
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{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:56.170Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:56.170Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"520\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.170Z\"}}],\"snapshotTimestamp\":\"2025-05-
24T00:47:27.170Z\",\"localTimestamp\":1748047647269,\"skew\":-
99,\"contentLength\":4196},\"configuration\":
{\"name\":\"Miguel\",\"username\":\"[email protected]\",\"firstName\"
:\"[redacted]\",\"lastName\":\"[redacted]\",\"softphoneEnabled\":true,\"softphoneAu
toAccept\":false,\"softphonePersistentConnection\":true,\"extension\":\"\",\"routin
gProfile\":
{\"name\":\"jibinboundrouting\",\"routingProfileARN\":\"arn:aws:connect:us-west-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-
608dfc2220f1\"},\"channelConcurrencyMap\":{\"VOICE\":1},\"queues\":
[{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\",\"name\":\"R365
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b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:47:27.294Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:56.170Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"520\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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24T00:47:27.170Z\"}}],\"snapshotTimestamp\":\"2025-05-
24T00:47:27.170Z\",\"localTimestamp\":1748047647269,\"skew\":-
99,\"contentLength\":4196},\"configuration\":
{\"name\":\"Miguel\",\"username\":\"[email protected]\",\"firstName\"
:\"[redacted]\",\"lastName\":\"[redacted]\",\"softphoneEnabled\":true,\"softphoneAu
toAccept\":false,\"softphonePersistentConnection\":true,\"extension\":\"\",\"routin
gProfile\":
{\"name\":\"jibinboundrouting\",\"routingProfileARN\":\"arn:aws:connect:us-west-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:in
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"line": 1002,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:47:27.295Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1003,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:47:27.295Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.170Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:56.170Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:56.170Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"520\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.170Z\"}},\"clock\":-99}}]",
"line": 1004,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:47:27.295Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.170Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:56.170Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:56.170Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"520\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.170Z\"}},\"clock\":-99}}]",
"line": 1005,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_report",
"time": "2025-05-24T00:47:27.296Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: softphone_stats",
"time": "2025-05-24T00:47:27.296Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::mute_toggle",
"time": "2025-05-24T00:47:27.297Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP AgentStateChange event for agent 02c079be-734b-4bf7-
ba58-f65651a655d3 with old state: Busy and new state: AfterCallWork",
"time": "2025-05-24T00:47:27.300Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1006,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:47:27.301Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1007,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:47:27.301Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1008,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::all_message",
"time": "2025-05-24T00:47:27.371Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SIGNALING PendingRemoteHangupState =>
DisconnectedState",
"time": "2025-05-24T00:47:27.371Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1009,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
da0e6ef3-3d4d-4928-b8e3-c37d10079e73 SIGNALING closing virtual connection",
"time": "2025-05-24T00:47:27.371Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1010,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:47:27.494Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneReport success{\"callStartTime\":\"2025-05-
24T00:38:47.330Z\",\"callEndTime\":\"2025-05-
24T00:47:27.287Z\",\"gumTimeMillis\":198,\"initializationTimeMillis\":208,\"iceColl
ectionTimeMillis\":1,\"signallingConnectTimeMillis\":2,\"handshakingTimeMillis\":28
3,\"preTalkingTimeMillis\":507,\"talkingTimeMillis\":519449,\"cleanupTimeMillis\":n
ull,\"iceCollectionFailure\":false,\"signallingConnectionFailure\":false,\"handshak
ingFailure\":false,\"gumOtherFailure\":false,\"gumTimeoutFailure\":false,\"createOf
ferFailure\":false,\"setLocalDescriptionFailure\":false,\"userBusyFailure\":false,\
"invalidRemoteSDPFailure\":false,\"noRemoteIceCandidateFailure\":false,\"setRemoteD
escriptionFailure\":false,\"softphoneStreamStatistics\":
[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:26.847Z\",\"packetsLost\":0,\"packetsCount\":25651,\"audioLevel\":23951},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:26.847Z\",\"packetsLost\":1,\"packetsCount\":25941,\"audioLevel\":1}]}",
"time": "2025-05-24T00:47:27.494Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1011,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:47:27.495Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:47:27.495Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:47:27.498Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:47:27.498Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "chat",
"level": "INFO",
"text": "Destroying mediaController for 7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"time": "2025-05-24T00:47:27.498Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1012,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:47:27.502Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1013,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:47:27.510Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1014,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:47:27.510Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.397Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.397Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.397Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"520\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.397Z\"}},\"clock\":-98}}]",
"line": 1015,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:47:27.510Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.397Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.397Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"connected\",\"timestamp\":\"2025-05-
24T00:38:55.397Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"520\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.397Z\"}},\"clock\":-98}}]",
"line": 1016,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:47:27.511Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1017,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:47:27.511Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1018,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:47:27.512Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " sendSoftphoneMetrics
success[{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:17.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":308,\"jitte
rBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:17.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8021,\"jitt
erBufferMillis\":1,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:18.852Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1246,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:18.852Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":159,\"jitte
rBufferMillis\":9,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:19.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1438,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:19.838Z\",\"packetsLost\":0,\"packetsCount\":49,\"audioLevel\":22,\"jitter
BufferMillis\":8,\"roundTripTimeMillis\":82},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:20.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2714,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:20.844Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":4,\"jitterB
ufferMillis\":8,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:21.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":2758,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:21.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":206,\"jitte
rBufferMillis\":6,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:22.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":79,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:22.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":5577,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":81},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:23.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":10,\"jitter
BufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:23.838Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":6862,\"jitt
erBufferMillis\":7,\"roundTripTimeMillis\":61},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:24.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":3710,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:24.839Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":8,\"jitterB
ufferMillis\":8,\"roundTripTimeMillis\":63},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:25.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1102,\"jitt
erBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:25.840Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":1,\"jitterB
ufferMillis\":6,\"roundTripTimeMillis\":63},
{\"softphoneStreamType\":\"audio_input\",\"timestamp\":\"2025-05-
24T00:47:26.847Z\",\"packetsLost\":0,\"packetsCount\":50,\"audioLevel\":23951,\"jit
terBufferMillis\":0,\"roundTripTimeMillis\":null},
{\"softphoneStreamType\":\"audio_output\",\"timestamp\":\"2025-05-
24T00:47:26.847Z\",\"packetsLost\":0,\"packetsCount\":51,\"audioLevel\":1,\"jitterB
ufferMillis\":9,\"roundTripTimeMillis\":82}]",
"time": "2025-05-24T00:47:27.512Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1019,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::all_message",
"time": "2025-05-24T00:47:27.518Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'destroyConnection'",
"time": "2025-05-24T00:47:27.013Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'destroyConnection' succeeded.",
"time": "2025-05-24T00:47:27.239Z",
"tabId": null,
"exception": null,
"objects": [
{}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:47:27.269Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "AfterCallWork",
"startTimestamp": "2025-05-24T00:47:27.170Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "ended",
"timestamp": "2025-05-24T00:47:27.170Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "connected",
"timestamp": "2025-05-24T00:38:56.170Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
VXQWLAat1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwU
P9c0tjfPi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A",
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},
{
"component": "ccp",
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"time": "2025-05-24T00:47:27.269Z",
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},
{
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},
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},
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],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:47:27.269Z",
"tabId": null,
"exception": null,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallReport'",
"time": "2025-05-24T00:47:27.287Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'sendSoftphoneCallMetrics'",
"time": "2025-05-24T00:47:27.289Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::Message received for topic
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"time": "2025-05-24T00:47:27.371Z",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::WebsocketManager invoke
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"time": "2025-05-24T00:47:27.371Z",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallReport' succeeded.",
"time": "2025-05-24T00:47:27.494Z",
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],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:47:27.495Z",
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],
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},
{
"component": "ccp",
"level": "TRACE",
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"time": "2025-05-24T00:47:27.495Z",
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},
{
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"level": "DEBUG",
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}
},
{
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},
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}
}
],
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}
},
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},
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}
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:47:27.495Z",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'sendSoftphoneCallMetrics' succeeded.",
"time": "2025-05-24T00:47:27.512Z",
"tabId": null,
"exception": null,
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],
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},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::Message received for topic
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"time": "2025-05-24T00:47:27.518Z",
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},
{
"component": "ccp",
"level": "INFO",
"text": "ADVANCED_LOG AMZ_WEB_SOCKET_MANAGER::WebsocketManager invoke
callbacks for topic success aws/softphone ",
"time": "2025-05-24T00:47:27.518Z",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:47:28.234Z",
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},
{
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"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:47:28.234Z",
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},
{
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"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:47:28.434Z",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:47:28.450Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:47:31.325Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:47:36.076Z",
"tabId": "1748046036420-wqxhmg7ps6",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:47:36.554Z",
"tabId": "1748046036420-wqxhmg7ps6",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:47:36.554Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:47:36.557Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:47:36.557Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:47:36.563Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1028,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:47:36.565Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1029,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:47:36.565Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.454Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.454Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.454Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"529\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.454Z\"}},\"clock\":-98}}]",
"line": 1030,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:47:36.565Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.454Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.454Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.454Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"529\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.454Z\"}},\"clock\":-98}}]",
"line": 1031,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:47:36.565Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1032,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:47:36.566Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1033,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:47:36.552Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "AfterCallWork",
"startTimestamp": "2025-05-24T00:47:27.454Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "ended",
"timestamp": "2025-05-24T00:47:27.454Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "disconnected",
"timestamp": "2025-05-24T00:47:27.454Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
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"callContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
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"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "disconnected",
"timestamp": "2025-05-24T00:47:36.454Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "529",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:47:36.454Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804765642201"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:47:36.552Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "AfterCallWork",
"startTimestamp": "2025-05-24T00:47:27.454Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
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"type": "voice",
"state": {
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"timestamp": "2025-05-24T00:47:27.454Z"
},
"queue": {
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2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
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"endpoint": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:47:27.454Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
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"autoAccept": false,
"mediaLegContextToken":
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"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
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"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "disconnected",
"timestamp": "2025-05-24T00:47:36.454Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "529",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:47:36.454Z",
"localTimestamp": 1748047656552,
"skew": -98,
"contentLength": 4207
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804765642201"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:47:36.552Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "8c620025-6553-41f8-bda4-c52415e29595",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "AfterCallWork",
"startTimestamp": "2025-05-24T00:47:27.454Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "ended",
"timestamp": "2025-05-24T00:47:27.454Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests",
"queueId": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "disconnected",
"timestamp": "2025-05-24T00:47:27.454Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
"callType": "audio_only",
"autoAccept": false,
"mediaLegContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5Xm
VXQWLAat1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwU
P9c0tjfPi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A",
"callContextToken":
"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "disconnected",
"timestamp": "2025-05-24T00:47:36.454Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "529",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "ended",
"timestamp": "2025-05-24T00:47:27.454Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:47:36.454Z",
"localTimestamp": 1748047656552,
"skew": -98,
"contentLength": 4207
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:47:36.552Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:47:38.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:47:38.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:47:38.431Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:47:38.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:47:39.135Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1034,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:47:39.136Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1035,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:47:39.136Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:47:39.515Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:47:39.136Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:47:39.514Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047679:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:47:39.528Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:47:39.753Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:47:39.754Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:47:39.754Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:47:39.754Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:47:39.754Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:47:39.973Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:47:39.973Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:47:39.975Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:47:39.975Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:47:39.982Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1036,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:47:39.983Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1037,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:47:39.983Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.454Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.454Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.454Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"529\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.454Z\"}},\"clock\":-98}}]",
"line": 1038,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:47:39.983Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.454Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.454Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.454Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"529\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.454Z\"}},\"clock\":-98}}]",
"line": 1039,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:47:39.984Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1040,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:47:39.984Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1041,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:47:39.960Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:47:39.960Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:47:39.969Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:47:39.969Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:47:39.970Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
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"name": null
}
],
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}
],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:47:39.970Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:47:39.972Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
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},
{
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"type": "not_routable",
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{
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"type": "not_routable",
"name": "Meetings",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "routable",
"name": "Available",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "offline",
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},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
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"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
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"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
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"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
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"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:47:44.880Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
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],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:47:44.881Z",
"tabId": null,
"exception": null,
"objects": [
{
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:47:46.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:47:46.327Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:47:48.232Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:47:48.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:47:48.432Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:47:48.450Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:47:49.319Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1042,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:47:49.320Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1043,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:47:49.320Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1044,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:47:49.320Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:47:49.539Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:47:49.321Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:47:49.538Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047689:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:47:56.072Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:47:58.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:47:58.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:47:58.444Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:47:58.466Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:48:01.899Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:48:01.899Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:48:01.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:48:01.902Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:48:01.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1045,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:48:01.911Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1046,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:48:01.911Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.792Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.792Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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"loggerId": "1748046035096-jynlu99flu",
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},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:48:01.911Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
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\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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"line": 1048,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:48:01.912Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1049,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:48:01.912Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1050,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:48:01.890Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
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"timestamp": "2025-05-24T00:47:27.792Z"
},
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},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
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},
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"timestamp": "2025-05-24T00:47:27.792Z"
},
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},
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},
{
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},
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"timestamp": "2025-05-24T00:47:36.792Z"
},
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"quickConnectName": null,
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}
],
"attributes": "[redacted]",
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"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
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"screenRecordingState": null,
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:48:01.792Z"
},
"nextToken":
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:48:01.890Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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},
"agentAvailabilityState": {
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},
"contacts": [
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"timestamp": "2025-05-24T00:47:27.792Z"
},
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},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
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"endpoint": {
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"type": "agent",
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},
"state": {
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"timestamp": "2025-05-24T00:47:27.792Z"
},
"type": "agent",
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"callConfigJson":
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transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
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"quickConnectName": null,
"monitorStatus": null
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
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"endpoint": {
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"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:47:36.792Z"
},
"type": "inbound",
"initial": true,
"mute": false,
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"quickConnectName": null,
"monitorStatus": null
}
],
"attributes": "[redacted]",
"contactDuration": "554",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US"
}
],
"snapshotTimestamp": "2025-05-24T00:48:01.792Z",
"localTimestamp": 1748047681890,
"skew": -98,
"contentLength": 4207
},
"nextToken":
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:48:01.891Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "1783c459-e0ff-41fa-ab86-5b4dd3d0d5fa",
"snapshot": {
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"type": "system",
"name": "AfterCallWork",
"startTimestamp": "2025-05-24T00:47:27.792Z"
},
"agentAvailabilityState": {
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"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
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"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
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"type": "voice",
"state": {
"type": "ended",
"timestamp": "2025-05-24T00:47:27.792Z"
},
"queue": {
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"name": "All Other Requests",
"queueId": "arn:aws:connect:us-west-
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466c-9682-753cb1291bdb"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
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"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
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"timestamp": "2025-05-24T00:47:27.792Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
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"autoAccept": false,
"mediaLegContextToken":
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"callContextToken":
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw",
"callConfigJson":
"{\"signalingEndpoint\":\"wss://rtc-1f70a04e1d.connect-telecom.us-west-
2.amazonaws.com/LilyRTC\",\"iceServers\":[{\"urls\":[\"turn:turnnlb-
dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\"],\"username\":\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\",\"credential\":\"[redacted]\",\"sessionToken\":\"{\\\"internalIp\\\"
:\\\"10.4.2.217\\\"}\"}],\"protocol\":\"LilyRTC/1.0/
WSS\",\"useWebSocketProvider\":true}"
},
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
}
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
705bf206d776",
"endpoint": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "disconnected",
"timestamp": "2025-05-24T00:47:36.792Z"
},
"type": "inbound",
"initial": true,
"mute": false,
"forcedMute": false,
"quickConnectName": null,
"monitorStatus": null,
"address": {
"endpointARN": null,
"type": "phone_number",
"name": null,
"phoneNumber": "[redacted]",
"agentLogin": null,
"emailAddress": null
}
}
],
"attributes": "[redacted]",
"contactDuration": "554",
"name": null,
"description": null,
"initiationMethod": "inbound",
"contactFeatures": {
"attachmentsEnabled": null,
"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
"screenRecordingState": null,
"screenRecordingConfig": {
"screenRecordingEnabled": false,
"screenRecordingState": null
}
},
"segmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony",
"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
"type": "ended",
"timestamp": "2025-05-24T00:47:27.792Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:48:01.792Z",
"localTimestamp": 1748047681890,
"skew": -98,
"contentLength": 4207
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:48:01.891Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:48:06.068Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:48:08.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:48:08.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:48:08.442Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:48:08.461Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:48:09.767Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:48:10.216Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:48:10.216Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:48:10.220Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:48:10.220Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:48:10.226Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1051,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:48:10.228Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1052,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:48:10.228Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.792Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.792Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
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2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.792Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"554\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.792Z\"}},\"clock\":-98}}]",
"line": 1053,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:48:10.228Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.792Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.792Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.792Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"554\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.792Z\"}},\"clock\":-98}}]",
"line": 1054,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:48:10.229Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1055,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:48:10.229Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1056,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:48:09.987Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:48:09.987Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:48:09.988Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:48:09.988Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:48:09.988Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:48:10.195Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:48:10.195Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:48:10.205Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:48:10.205Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:48:10.209Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:48:10.209Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:48:10.209Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:48:11.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:48:14.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 3
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:48:14.887Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"c348761c-9f21-4af2-88c1-bf512b3328a0",
"a71a051f-5143-4a7d-a196-04012c57119c",
"29ce2204-ccbd-47c9-b8dd-2e2105cfb4d2"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:48:16.070Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:48:18.242Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:48:18.242Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:48:18.460Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:48:18.469Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:48:26.077Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:48:27.617Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1057,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:48:27.617Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1058,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
skipped due to reaching max refresh count",
"time": "2025-05-24T00:48:27.617Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1059,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:48:28.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:48:28.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:48:28.431Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:48:28.453Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:48:31.895Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:48:31.895Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:48:31.898Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:48:31.898Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:48:31.906Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1060,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:48:31.908Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1061,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:48:31.908Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.792Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.792Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.792Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"584\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.792Z\"}},\"clock\":-98}}]",
"line": 1062,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:48:31.908Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.792Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.792Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
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fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.792Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"584\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.792Z\"}},\"clock\":-98}}]",
"line": 1063,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:48:31.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1064,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:48:31.909Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1065,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:48:31.890Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "system",
"name": "AfterCallWork",
"startTimestamp": "2025-05-24T00:47:27.792Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"type": "voice",
"state": {
"type": "ended",
"timestamp": "2025-05-24T00:47:27.792Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
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},
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},
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{
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},
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},
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}
],
"attributes": "[redacted]",
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}
},
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},
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],
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],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:48:31.890Z",
"tabId": null,
"exception": null,
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{
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},
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},
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}
],
"attributes": "[redacted]",
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}
},
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},
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],
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},
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:48:31.890Z",
"tabId": null,
"exception": null,
"objects": [
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},
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},
"contacts": [
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},
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},
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},
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},
"mute": false,
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"quickConnectName": null,
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}
},
{
"connectionId": "23b8c9d6-1e46-4cab-84e8-
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"endpoint": {
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"name": null,
"phoneNumber": "[redacted]",
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},
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},
"type": "inbound",
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"quickConnectName": null,
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"address": {
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"name": null,
"phoneNumber": "[redacted]",
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}
}
],
"attributes": "[redacted]",
"contactDuration": "584",
"name": null,
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"initiationMethod": "inbound",
"contactFeatures": {
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"messagingMarkdownEnabled": null,
"multiPartyConferenceEnabled": true,
"screenRecordingEnabled": null,
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"screenRecordingState": null
}
},
"segmentAttributes": {
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}
},
"languageCode": "en-US",
"status": {
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"timestamp": "2025-05-24T00:47:27.792Z"
}
}
],
"snapshotTimestamp": "2025-05-24T00:48:31.792Z",
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"skew": -98,
"contentLength": 4207
}
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:48:31.890Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:48:36.073Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:48:38.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:48:38.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:48:38.444Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:48:38.460Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:48:39.620Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:48:39.621Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:48:39.621Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:48:39.622Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:48:40.002Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:48:40.432Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:48:40.432Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:48:40.435Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:48:40.435Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:48:40.442Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1068,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:48:40.442Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1069,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:48:40.443Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.792Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.792Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.792Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"584\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.792Z\"}},\"clock\":-98}}]",
"line": 1070,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:48:40.443Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"initialContactId\":\"da0e6ef3-3d4d-4928-b8e3-
c37d10079e73\",\"type\":\"voice\",\"state\":
{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.792Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.792Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
Pi39ZMZsQFzBjR1T7wyd3tZHaQtLO0OynwmU5TLN1SMa86s0eO4iNDG3ODX0Fgip3A\",\"callContextT
oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
5ROHWdtKQTELtpO30ckuMypYum0BjnwmjKHlG5jH6c5GyppCgvjTGYbHDeUC-4qYAP83rxng56nK2R-
AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
SNanaIxRIilS4n6LAz5cS4rn70QlRTmbT08XOEBrDAFhaLutqTYjRUYmjpJrF2LHx3MhepTGc35bH15R6m2
psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.792Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"584\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.792Z\"}},\"clock\":-98}}]",
"line": 1071,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:48:40.443Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1072,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:48:40.443Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1073,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:48:39.993Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:48:40.002Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047739:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:48:40.213Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:48:40.213Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:48:40.213Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:48:40.213Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:48:40.214Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:48:40.419Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:48:40.419Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:48:40.430Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
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"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
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"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:48:40.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:48:40.432Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:48:40.432Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:48:40.432Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:48:44.884Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:48:44.884Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:48:46.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:48:48.234Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:48:48.234Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:48:48.433Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:48:48.451Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:48:49.622Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1074,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:48:49.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1075,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:48:49.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1076,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:48:49.623Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:48:49.837Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:48:49.623Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:48:49.836Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047749:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection unhealthy",
"time": "2025-05-24T00:48:55.617Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0",
"lastCheckCounter": 296,
"lastCheckTime": 1748047720616
}
],
"line": 1077,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:48:56.072Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[core.proxy.health-check]: Connection unhealthy",
"time": "2025-05-24T00:48:56.626Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "healthy",
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0"
}
],
"line": 1079,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:48:58.245Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:48:58.245Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:48:58.458Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:48:58.476Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:49:01.877Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:49:01.877Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:49:01.879Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:49:01.879Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:49:01.886Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1081,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:49:01.899Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1082,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:49:01.899Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
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{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.779Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"614\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
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{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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"line": 1083,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:49:01.899Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.779Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.779Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.779Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"614\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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24T00:47:27.779Z\"}},\"clock\":-97}}]",
"line": 1084,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:49:01.900Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1085,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:49:01.901Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1086,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:49:01.876Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
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"type": "system",
"name": "AfterCallWork",
"startTimestamp": "2025-05-24T00:47:27.779Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [
{
"contactId": "da0e6ef3-3d4d-4928-b8e3-c37d10079e73",
"initialContactId": "da0e6ef3-3d4d-4928-b8e3-
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"type": "voice",
"state": {
"type": "ended",
"timestamp": "2025-05-24T00:47:27.779Z"
},
"queue": {
"queueARN": "arn:aws:connect:us-west-
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466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
"queueTimestamp": "2025-05-24T00:38:46.925Z",
"connections": [
{
"connectionId": "7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4",
"endpoint": {
"endpointARN": null,
"type": "agent",
"name": null,
"phoneNumber": null,
"agentLogin": null,
"emailAddress": null
},
"state": {
"type": "disconnected",
"timestamp": "2025-05-24T00:47:27.779Z"
},
"type": "agent",
"initial": false,
"softphoneMediaInfo": {
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"autoAccept": false,
"mediaLegContextToken":
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"callContextToken":
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"callConfigJson":
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},
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},
{
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},
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},
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}
],
"attributes": "[redacted]",
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}
},
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}
},
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}
],
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},
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],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:49:01.876Z",
"tabId": null,
"exception": null,
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{
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{
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},
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},
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],
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},
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},
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],
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:49:01.877Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
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},
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},
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},
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},
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}
},
{
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},
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},
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"quickConnectName": null,
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"address": {
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"phoneNumber": "[redacted]",
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}
}
],
"attributes": "[redacted]",
"contactDuration": "614",
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"initiationMethod": "inbound",
"contactFeatures": {
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"screenRecordingConfig": {
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"screenRecordingState": null
}
},
"segmentAttributes": {
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"ValueInteger": null
}
},
"languageCode": "en-US",
"status": {
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"timestamp": "2025-05-24T00:47:27.779Z"
}
}
],
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"skew": -97,
"contentLength": 4207
}
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:49:01.877Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:49:06.072Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:49:08.243Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:49:08.243Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:49:08.442Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:49:08.461Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:49:10.656Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:49:10.656Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh",
"time": "2025-05-24T00:49:10.659Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::refresh::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:49:10.659Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onRefresh triggered for contact",
"time": "2025-05-24T00:49:10.665Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1087,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactRefreshed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:49:10.666Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1088,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:49:10.666Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.779Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
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Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.779Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"614\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
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24T00:47:27.779Z\"}},\"clock\":-97}}]",
"line": 1089,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:49:10.666Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"ContactRefreshed\",\"data\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\",\"contactData\":
{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-
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{\"type\":\"ended\",\"timestamp\":\"2025-05-24T00:47:27.779Z\"},\"queue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
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b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-
753cb1291bdb\"},\"queueTimestamp\":\"2025-05-24T00:38:46.925Z\",\"connections\":
[{\"connectionId\":\"7a8741f8-f0dc-4791-b6b1-58b57be1ddf4\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:27.779Z\"},\"type\":\"agent\",\"initial\":false,\"softphoneMediaInfo\":
{\"callType\":\"audio_only\",\"autoAccept\":false,\"mediaLegContextToken\":\"t6ibe6
HNgwTlDmN7FQJkcM.7F23XHw.y~LvMH7hJUCcVOh0nmNJBSiQ~jy9g_DkHVRSEYPcJ8DVlaif5XmVXQWLAa
t1saCnIFfM_D6qAkIEnLsPEKYdiKIw_gYdrXRGxbBbEeAAbAlrwdvEWtBYvTUvAO8UU0awWwnLwUP9c0tjf
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oken\":\"t6ibe6HNgwTlDmN7FQJkcM.7F23XHw.y~f4IpEC86uzB03Z7PSkU9wA~58pXMXK-
NozKoNYrnnAgPGrrqlClOrgjINY7uz6mini4Jo4qJXVYGsjnuZdmMWanFgjiBggLWfKrsvUqceRZmwHKLsK
4KQOqHddpWbZxIoBu4BXAa6XmdUjFZZpfOjfBjJHA0i7tT9Ts4boGt-
fxFu20VvIeQKbXizt5ZcLw3mljbpkO18EEz4FoYb9fsYEDNckFoRLrK7GPGqwUIM-
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AbL7ydAAjH4zWmkfl3Zfi6BasgKGu3A8a3bX9PpfX0seXVGN7kyvV-5DXPRKbdV4wVygbVW_3Y-
9RNUVUCL28UMa4UuQJVWoFMC1rh7gXwi0DTYKw3mZnVnEG4wi39fHPTIdUsiK1vaDNIzCV7hQ-
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psJwdydc99uSesdMOZ15sJWVxHZoZKLtD4IbzJcfBMrzhf4kizFwpDn92Vdkd6JOobiBePGgv0D4CBe5fQY
2uM2YH50ry7Tou7zRv2C0h0_oojVgrHZRFyrS1S5oU2k-
6Ljp_1D4EqOxWFv88D9_BQmxQbOqZeUGz7GOHDeh0t1ArhGPgFWYxS7jY9C5Jlvk4Skw\",\"callConfig
Json\":\"{\\\"signalingEndpoint\\\":\\\"wss://rtc-1f70a04e1d.connect-telecom.us-
west-2.amazonaws.com/LilyRTC\\\",\\\"iceServers\\\":[{\\\"urls\\\":
[\\\"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-2.amazonaws.com.:3478?
transport=udp\\\"],\\\"username\\\":\\\"1748047147:7a8741f8-f0dc-4791-b6b1-
58b57be1ddf4\\\",\\\"credential\\\":\\\"[redacted]\\\",\\\"sessionToken\\\":\\\"{\\
\\\\\"internalIp\\\\\\\":\\\\\\\"10.4.2.217\\\\\\\"}\\\"}],\\\"protocol\\\":\\\"Lil
yRTC/1.0/
WSS\\\",\\\"useWebSocketProvider\\\":true}\"},\"mute\":false,\"forcedMute\":false,\
"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.779Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"614\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.779Z\"}},\"clock\":-97}}]",
"line": 1090,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactRefreshed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:49:10.667Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1091,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactRefreshed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:49:10.667Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1092,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:49:10.216Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:49:10.435Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:49:10.435Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:49:10.435Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:49:10.436Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:49:10.436Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:49:10.642Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:49:10.642Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:49:10.654Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
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"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:49:10.654Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:49:10.655Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:49:10.655Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:49:10.656Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:49:14.885Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:49:14.886Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"1783c459-e0ff-41fa-ab86-5b4dd3d0d5fa"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:49:16.072Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:49:18.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:49:18.244Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:49:18.445Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:49:18.462Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:49:26.069Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:49:27.326Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:49:27.326Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::routable",
"time": "2025-05-24T00:49:27.332Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::state_change",
"time": "2025-05-24T00:49:27.332Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::destroyed",
"time": "2025-05-24T00:49:27.332Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: contact::destroyed::da0e6ef3-3d4d-4928-b8e3-
c37d10079e73",
"time": "2025-05-24T00:49:27.332Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] contact.onDestroy triggered for contact",
"time": "2025-05-24T00:49:27.340Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"contactId\":\"da0e6ef3-3d4d-4928-b8e3-c37d10079e73\"}]",
"line": 1093,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Ringtone Stop skipped because it's already paused",
"time": "2025-05-24T00:49:27.340Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1094,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "agent.getConfiguration() retrieved agentId is 02c079be-734b-4bf7-
ba58-f65651a655d3",
"time": "2025-05-24T00:49:27.341Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:49:27.341Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"event\":\"AgentStateChange\",\"data\":
{\"oldState\":\"AfterCallWork\",\"newState\":\"Available\",\"agentId\":\"02c079be-
734b-4bf7-ba58-f65651a655d3\",\"agent\":{\"snapshot\":{\"state\":
{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
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25-05-24T00:49:27.216Z\"},\"agentAvailabilityState\":
{\"state\":\"Available\",\"timeStamp\":\"2025-05-
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[],\"snapshotTimestamp\":\"2025-05-
24T00:49:27.216Z\",\"localTimestamp\":1748047767315,\"skew\":-
99,\"contentLength\":466},\"configuration\":
{\"name\":\"Miguel\",\"username\":\"[email protected]\",\"firstName\"
:\"[redacted]\",\"lastName\":\"[redacted]\",\"softphoneEnabled\":true,\"softphoneAu
toAccept\":false,\"softphonePersistentConnection\":true,\"extension\":\"\",\"routin
gProfile\":
{\"name\":\"jibinboundrouting\",\"routingProfileARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02\",\"defaultOutboundQueue\":
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
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b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-
608dfc2220f1\"},\"channelConcurrencyMap\":{\"VOICE\":1},\"queues\":
[{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
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Case Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-4b47-abde-d0804e99deec\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\",\"name\":\"R365
Support Q\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-46e4-ad9e-049b5b277a43\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\",\"name\":\"All Other
Requests\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-466c-9682-753cb1291bdb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\",\"name\":\"Existing
Case Qu Support\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-4a9d-819f-e5686aeda9cb\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\",\"name\":\"Outbound
Q Calling\",\"queueId\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-46be-8124-608dfc2220f1\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/da12dbc7-8b6d-423f-a409-
b06f51e3a6b8\",\"name\":\"SMT_FT_Queue\",\"queueId\":\"arn:aws:connect:us-west-
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423f-a409-b06f51e3a6b8\"},{\"queueARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d\",\"name\":\"Harri Support
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4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-477d-be8b-cf8626472d9d\"},
{\"queueARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-
9cbb-df466dcca283/queue/agent/02c079be-734b-4bf7-ba58-
f65651a655d3\",\"name\":null,\"queueId\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3\"}],\"routingProfileId\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02\"},\"agentPreferences\":
{\"LANGUAGE\":\"en_US\"},\"agentARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent/02c079be-734b-
4bf7-ba58-f65651a655d3\",\"permissions\":[\"outboundCall\"],\"agentStates\":
[{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-6589-4d0c-9fee-
9070556c9a5b\",\"type\":\"not_routable\",\"name\":\"Queue Management -
DEL\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-
36cd0d27139b\",\"type\":\"not_routable\",\"name\":\"Email_Followups\",\"startTimest
amp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/
eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-03d8-4cdb-b645-
f297c3a48b41\",\"type\":\"not_routable\",\"name\":\"Meetings\",\"startTimestamp\":n
ull},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-6e57-45ef-a707-
b0068166038d\",\"type\":\"routable\",\"name\":\"Available\",\"startTimestamp\":null
},{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-
b661-4f79-9cbb-df466dcca283/agent-state/54d31629-4a8a-45cb-a238-
5e3512a09afc\",\"type\":\"offline\",\"name\":\"Offline\",\"startTimestamp\":null},
{\"agentStateARN\":\"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-
4f79-9cbb-df466dcca283/agent-state/339e1577-e878-47f5-ac52-
12198e969e7c\",\"type\":\"not_routable\",\"name\":\"Not
Ready\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d\",\"type\":\"not_routable\",\"name\":\"Training &
Mentoring\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe\",\"type\":\"not_routable\",\"name\":\"QA
Feedback\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15\",\"type\":\"not_routable\",\"name\":\"Lunch
Break\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660\",\"type\":\"not_routable\",\"name\":\"Short
Break\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a\",\"type\":\"not_routable\",\"name\":\"Qu Hypercare
Support\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2\",\"type\":\"not_routable\",\"name\":\"Queue
Monitoring\",\"startTimestamp\":null},{\"agentStateARN\":\"arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1\",\"type\":\"not_routable\",\"name\":\"RTS Escalations
Floor Support\",\"startTimestamp\":null}],\"dialableCountries\":
[\"pr\",\"gu\",\"gb\",\"ca\",\"us\",\"mx\"]}}}}]",
"line": 1095,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Post messaging request to SW because we are isConnected
true or isAcknowledged true",
"time": "2025-05-24T00:49:27.342Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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{\"name\":\"Miguel\",\"username\":\"[email protected]\",\"firstName\"
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"line": 1096,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] postMessaging ContactDestroyed to TAPS SharedWorker for
contact",
"time": "2025-05-24T00:49:27.342Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[TAPS] Received request to postMessage msg",
"time": "2025-05-24T00:49:27.342Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
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{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
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},
{
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"text": "[TAPS] Post messaging request to SW because we are isConnected
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"time": "2025-05-24T00:49:27.342Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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{\"endpointARN\":null,\"type\":\"agent\",\"name\":null,\"phoneNumber\":null,\"agent
Login\":null,\"emailAddress\":null}},{\"connectionId\":\"23b8c9d6-1e46-4cab-84e8-
705bf206d776\",\"endpoint\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null},\"state\":
{\"type\":\"disconnected\",\"timestamp\":\"2025-05-
24T00:47:36.779Z\"},\"type\":\"inbound\",\"initial\":true,\"mute\":false,\"forcedMu
te\":false,\"quickConnectName\":null,\"monitorStatus\":null,\"address\":
{\"endpointARN\":null,\"type\":\"phone_number\",\"name\":null,\"phoneNumber\":\"[re
dacted]\",\"agentLogin\":null,\"emailAddress\":null}}],\"attributes\":\"[redacted]\
",\"contactDuration\":\"614\",\"name\":null,\"description\":null,\"initiationMethod
\":\"inbound\",\"contactFeatures\":
{\"attachmentsEnabled\":null,\"messagingMarkdownEnabled\":null,\"multiPartyConferen
ceEnabled\":true,\"screenRecordingEnabled\":null,\"screenRecordingState\":null,\"sc
reenRecordingConfig\":
{\"screenRecordingEnabled\":false,\"screenRecordingState\":null}},\"segmentAttribut
es\":{\"connect:Subtype\":
{\"ValueString\":\"connect:Telephony\",\"ValueInteger\":null}},\"languageCode\":\"e
n-US\",\"status\":{\"type\":\"ended\",\"timestamp\":\"2025-05-
24T00:47:27.779Z\"}},\"clock\":-99}}]",
"line": 1099,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP AgentStateChange event for agent 02c079be-734b-4bf7-
ba58-f65651a655d3 with old state: AfterCallWork and new state: Available",
"time": "2025-05-24T00:49:27.343Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1100,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Received CCP ContactDestroyed event for contact: da0e6ef3-3d4d-
4928-b8e3-c37d10079e73 with contact state: ended, screen recording flag: false and
screen recording state: null",
"time": "2025-05-24T00:49:27.344Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1101,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "INFO",
"text": "Not proceeding to handle ContactDestroyed event for contact
da0e6ef3-3d4d-4928-b8e3-c37d10079e73, reason: recording flag not enabled",
"time": "2025-05-24T00:49:27.344Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1102,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:49:27.626Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:49:27.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1103,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:49:27.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1104,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
skipped due to reaching max refresh count",
"time": "2025-05-24T00:49:27.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1105,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:49:27.315Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:49:27.216Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:49:27.216Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804776718400"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:49:27.315Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:49:27.216Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:49:27.216Z",
"localTimestamp": 1748047767315,
"skew": -99,
"contentLength": 466
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804776718400"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:49:27.315Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "6537ae9d-efbb-4989-bfcf-78a18b6fa3ff",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:49:27.216Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:49:27.216Z",
"localTimestamp": 1748047767315,
"skew": -99,
"contentLength": 466
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:49:27.315Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection healthy",
"time": "2025-05-24T00:49:27.626Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0",
"lastCheckCounter": 297,
"lastCheckTime": 1748047767626
}
],
"line": 1106,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[core.proxy.health-check]: Connection healthy",
"time": "2025-05-24T00:49:27.629Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "unhealthy",
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:49:28.233Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:49:28.233Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:49:28.431Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:49:28.449Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:49:36.078Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:49:38.235Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:49:38.235Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:49:38.434Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:49:38.451Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:49:40.617Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1108,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:49:40.618Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1109,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:49:40.618Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:49:40.834Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:49:40.437Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:49:40.619Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:49:40.791Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:49:40.791Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:49:40.792Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:49:40.792Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:49:40.792Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:49:40.834Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047800:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:49:41.009Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:49:41.009Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:49:41.006Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
fbe5-4b63-9fbf-36cd0d27139b",
"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/74263b43-
03d8-4cdb-b645-f297c3a48b41",
"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
e878-47f5-ac52-12198e969e7c",
"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:49:41.006Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:49:41.007Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:49:41.007Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:49:41.008Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:49:41.008Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:49:41.008Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/4089c3f0-99fa-
4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/80abeafd-c1ea-
46e4-ad9e-049b5b277a43",
"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/a4adf414-14cf-
466c-9682-753cb1291bdb",
"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
4a9d-819f-e5686aeda9cb",
"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/da12dbc7-8b6d-
423f-a409-b06f51e3a6b8",
"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/3ea91fb3-c814-
477d-be8b-cf8626472d9d",
"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
734b-4bf7-ba58-f65651a655d3",
"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:49:44.880Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:49:44.880Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"552ca073-846c-4022-9c6a-46d6068c5354"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:49:46.072Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:49:48.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:49:48.239Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:49:48.438Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:49:48.462Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:49:50.624Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1110,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:49:50.625Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1111,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:49:50.625Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1112,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:49:50.625Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:49:50.847Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:49:50.626Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:49:50.847Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047810:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection unhealthy",
"time": "2025-05-24T00:49:55.625Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0",
"lastCheckCounter": 298,
"lastCheckTime": 1748047780617
}
],
"line": 1113,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:49:56.076Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[core.proxy.health-check]: Connection unhealthy",
"time": "2025-05-24T00:49:56.620Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "healthy",
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0"
}
],
"line": 1115,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:49:56.905Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:49:56.905Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
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"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:49:56.905Z",
"tabId": null,
"exception": null,
"objects": [
{
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"loggerId": "1748017364841-2rn7tndi8tt",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:49:56.905Z",
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"exception": null,
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{
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{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:49:56.905Z",
"tabId": null,
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"objects": [
{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:49:56.905Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:49:58.232Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
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{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:49:58.232Z",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:49:58.448Z",
"tabId": null,
"exception": null,
"objects": [],
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},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:50:06.066Z",
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"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:50:08.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:50:08.232Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:50:08.431Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:50:08.449Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:50:10.797Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:50:11.286Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:50:11.286Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:50:11.064Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:50:11.064Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:50:11.065Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:50:11.065Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:50:11.065Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:50:11.274Z",
"tabId": null,
"exception": null,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:50:11.274Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:50:11.284Z",
"tabId": null,
"exception": null,
"objects": [
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{
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{
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:50:11.284Z",
"tabId": null,
"exception": null,
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{
"component": "ccp",
"level": "TRACE",
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"time": "2025-05-24T00:50:11.284Z",
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{
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{
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{
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{
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{
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{
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"contextLayer": "SharedWorker"
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:50:11.284Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:50:11.286Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"pr",
"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:50:14.875Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 2
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:50:14.875Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
"1f108797-f4c5-4222-b111-e455293405f5",
"6537ae9d-efbb-4989-bfcf-78a18b6fa3ff"
]
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:50:16.073Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:50:18.234Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:50:18.235Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:50:18.433Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:50:18.451Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:50:26.069Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:50:26.879Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:50:26.879Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
called",
"time": "2025-05-24T00:50:27.625Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1117,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] cleanup Precaptured MediaStream",
"time": "2025-05-24T00:50:27.626Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1118,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "LOG",
"text": "[UserMediaProvider][earlyGUM] refresh Early Gum MediaStream
skipped due to reaching max refresh count",
"time": "2025-05-24T00:50:27.626Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 1119,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:50:26.879Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:49:27.780Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:50:26.780Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804776718400"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:50:26.879Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:49:27.780Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:50:26.780Z",
"localTimestamp": 1748047826879,
"skew": -99,
"contentLength": 464
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804776718400"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:50:26.879Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "d0048ce2-108d-436c-b561-737242fb8abc",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:49:27.780Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:50:26.780Z",
"localTimestamp": 1748047826879,
"skew": -99,
"contentLength": 464
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:50:26.879Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:50:28.233Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:50:28.234Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:50:28.434Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:50:28.450Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "Log roll interval occurred.",
"time": "2025-05-24T00:50:35.627Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1120,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:50:36.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:50:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:50:38.229Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:50:38.428Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:50:38.448Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2025-05-24T00:50:40.617Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection healthy",
"time": "2025-05-24T00:50:40.617Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0",
"lastCheckCounter": 299,
"lastCheckTime": 1748047840617
}
],
"line": 1121,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[core.proxy.health-check]: Connection healthy",
"time": "2025-05-24T00:50:40.618Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "unhealthy",
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0"
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],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " session is idle from long time. closing the peer connection for
client 1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:50:41.629Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1123,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " RtcPeerConnectionFactory is refreshing peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:50:41.630Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1124,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:50:41.630Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
4sqrorfdx3d\"},\"stack\":\"Error\\n at a._callImpl
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:682312)\\n at e.value
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:683568)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:800920\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:50:41.067Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:50:41.631Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:50:42.075Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:50:42.298Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:50:42.298Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:50:42.065Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
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"routingProfileARN": "arn:aws:connect:us-west-
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"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:50:42.065Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:50:42.065Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:50:42.066Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2025-05-24T00:50:42.066Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:50:42.075Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047861:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2025-05-24T00:50:42.267Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
"outboundCall"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:50:42.267Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2025-05-24T00:50:42.278Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/f1bf8abf-
6589-4d0c-9fee-9070556c9a5b",
"type": "not_routable",
"name": "Queue Management - DEL",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/6ee383bf-
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"type": "not_routable",
"name": "Email_Followups",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
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"type": "not_routable",
"name": "Meetings",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/54d31629-
4a8a-45cb-a238-5e3512a09afc",
"type": "offline",
"name": "Offline",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/339e1577-
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"type": "not_routable",
"name": "Not Ready",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/342ad2d7-
cad2-4b64-aa89-c625f64bcf6d",
"type": "not_routable",
"name": "Training & Mentoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2b361442-
4370-41bd-ad1c-7660306ad1fe",
"type": "not_routable",
"name": "QA Feedback",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/c3034c77-
54f7-433a-a04c-c80c7df81e15",
"type": "not_routable",
"name": "Lunch Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/fb3b7fb1-
00d0-42fa-8780-b26d9f159660",
"type": "not_routable",
"name": "Short Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/2f3d11a4-
6558-44eb-8087-0667a205e78a",
"type": "not_routable",
"name": "Qu Hypercare Support",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/1746e0bf-
f238-4340-bc85-2a2904c8a3d2",
"type": "not_routable",
"name": "Queue Monitoring",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/0bd2d310-
35b4-4b90-adbe-470c6fbd2da1",
"type": "not_routable",
"name": "RTS Escalations Floor Support",
"startTimestamp": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:50:42.278Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2025-05-24T00:50:42.279Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
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"gu",
"gb",
"ca",
"us",
"mx"
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2025-05-24T00:50:42.279Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2025-05-24T00:50:42.297Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-west-
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4b47-abde-d0804e99deec",
"name": "New Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "R365 Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "All Other Requests"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/b1fff4e2-fe87-
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"name": "Existing Case Qu Support"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Outbound Q Calling"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "SMT_FT_Queue"
},
{
"queueARN": "arn:aws:connect:us-west-
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"name": "Harri Support Q"
},
{
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/agent/02c079be-
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"name": null
}
],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.expiration-tracker]: Snapshot items expired",
"time": "2025-05-24T00:50:44.876Z",
"tabId": null,
"exception": null,
"objects": [
{
"count": 1
}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "[agent-snapshot.snapshot-store]: Snapshot cleanup complete",
"time": "2025-05-24T00:50:44.877Z",
"tabId": null,
"exception": null,
"objects": [
{
"expiredSnapshots": [
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}
],
"line": 0,
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"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:50:46.075Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:50:48.234Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:50:48.234Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:50:48.447Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:50:48.450Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
session is idle from long time. closing the peer connection for client
1748046035123-4sqrorfdx3d",
"time": "2025-05-24T00:50:51.620Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1125,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "LOG",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager is refreshing peer connection for client 1748046035123-
4sqrorfdx3d",
"time": "2025-05-24T00:50:51.621Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1126,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "softphone",
"level": "INFO",
"text": " da0e6ef3-3d4d-4928-b8e3-c37d10079e73 RtcPeerConnectionManager
RtcPeerConnectionManager initiates idle peer connection for non-persistent
connection",
"time": "2025-05-24T00:50:51.621Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": null,
"objects": [],
"line": 1127,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Sending API_REQUEST event for createTransport to upstream",
"time": "2025-05-24T00:50:51.621Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[{\"method\":\"createTransport\",\"params\":
{\"transportType\":\"softphone\",\"softphoneClientId\":\"1748046035123-
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(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:433333)\\n at o.call
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:432294)\\n at https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/streams/connect-streams-min.998faef4.js:1:581434\\n at new Promise
(<anonymous>)\\n at q.B
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:581388)\\n at e._requestIceAccess
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/streams/connect-streams-
min.998faef4.js:1:648148)\\n at e.<anonymous>
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:688547)\\n at C (https://mphjibrts.my.connect.aws/connect/ccp-
naws/static/lily-rtc.931527bf.js:2:563873)\\n at Generator._invoke
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:563661)\\n at T.forEach.e.<computed> [as next]
(https://mphjibrts.my.connect.aws/connect/ccp-naws/static/lily-
rtc.931527bf.js:2:564053)\"}]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: api_response",
"time": "2025-05-24T00:50:51.832Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'createTransport'",
"time": "2025-05-24T00:50:51.621Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'createTransport' succeeded.",
"time": "2025-05-24T00:50:51.832Z",
"tabId": null,
"exception": null,
"objects": [
{
"softphoneTransport": {
"softphoneMediaConnections": [
{
"username": "1748047871:02c079be-734b-4bf7-ba58-
f65651a655d3/1748046035123-4sqrorfdx3d@054740208202/eb4bcf69-b661-4f79-9cbb-
df466dcca283",
"credential": "[redacted]",
"urls": [
"turn:turnnlb-dbc4ebb71307fda2.elb.us-west-
2.amazonaws.com.:3478?transport=udp"
]
}
]
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "[client-connection.health-check]: Connection unhealthy",
"time": "2025-05-24T00:50:55.620Z",
"tabId": null,
"exception": null,
"objects": [
{
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0",
"lastCheckCounter": 299,
"lastCheckTime": 1748047840617
}
],
"line": 1128,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:50:56.071Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "[core.proxy.health-check]: Connection unhealthy",
"time": "2025-05-24T00:50:56.629Z",
"tabId": null,
"exception": null,
"objects": [
{
"previousStatus": "healthy",
"connectionId": "36b42202-1777-4c4f-99a0-286a694aafb0"
}
],
"line": 1130,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:50:56.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:50:56.888Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2025-05-24T00:50:56.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:49:27.789Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:50:56.789Z"
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804776718400"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2025-05-24T00:50:56.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:49:27.789Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:50:56.789Z",
"localTimestamp": 1748047856888,
"skew": -99,
"contentLength": 466
},
"nextToken":
"wfexdALz6L8GXIeGUQKh/xbG66py2ejYdwkvq31134Y=_174804776718400"
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "[agent-snapshot.snapshot-ingress]: Snapshot received",
"time": "2025-05-24T00:50:56.888Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshotId": "c9dfbf7a-2520-41c8-8e92-81f50d312bc2",
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/agent-state/d1cffbce-
6e57-45ef-a707-b0068166038d",
"type": "routable",
"name": "Available",
"startTimestamp": "2025-05-24T00:49:27.789Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2025-05-23T23:05:57.776Z"
},
"contacts": [],
"snapshotTimestamp": "2025-05-24T00:50:56.789Z",
"localTimestamp": 1748047856888,
"skew": -99,
"contentLength": 466
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2025-05-24T00:50:56.888Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:50:58.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:50:58.230Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:50:58.430Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:50:58.448Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "screenRecorder",
"level": "DEBUG",
"text": "initializing uploadRecordingPart poller",
"time": "2025-05-24T00:51:06.065Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending aws/ping deep heartbeat ",
"time": "2025-05-24T00:51:08.240Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Sending heartbeat ",
"time": "2025-05-24T00:51:08.240Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::Heartbeat response received ",
"time": "2025-05-24T00:51:08.440Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "DEBUG",
"text": "DEBUG AMZ_WEB_SOCKET_MANAGER::aws/ping deep heartbeat received ",
"time": "2025-05-24T00:51:08.466Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2025-05-24T00:51:12.505Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2025-05-24T00:51:12.505Z",
"tabId": "1748046036420-wqxhmg7ps6",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748046035096-jynlu99flu",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2025-05-24T00:51:12.067Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2025-05-24T00:51:12.286Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Miguel",
"username": "[email protected]",
"firstName": "[redacted]",
"lastName": "[redacted]",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"softphonePersistentConnection": true,
"extension": "",
"routingProfile": {
"name": "jibinboundrouting",
"routingProfileARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/routing-profile/
2d2bd8f7-ff1b-4986-a943-3b4828dece02",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-west-
2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-df466dcca283/queue/50c262de-b721-
46be-8124-608dfc2220f1",
"name": "Outbound Q Calling"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-west-2:054740208202:instance/eb4bcf69-b661-4f79-9cbb-
df466dcca283/agent/02c079be-734b-4bf7-ba58-f65651a655d3"
}
}
],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2025-05-24T00:51:12.286Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2025-05-24T00:51:12.286Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2025-05-24T00:51:12.286Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "02c079be-734b-4bf7-ba58-f65651a655d3",
"loggerId": "1748017364841-2rn7tndi8tt",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calli

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