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The training module 'Mastering Communication for High Impact' is designed for high-potential employees and lasts 3.5 hours, focusing on effective workplace communication. Participants will learn to identify communication barriers, practice active listening, and adapt their communication styles to various stakeholders. The session includes interactive activities, role plays, and post-training resources to reinforce learning and encourage ongoing improvement.

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13 views5 pages

Module and

The training module 'Mastering Communication for High Impact' is designed for high-potential employees and lasts 3.5 hours, focusing on effective workplace communication. Participants will learn to identify communication barriers, practice active listening, and adapt their communication styles to various stakeholders. The session includes interactive activities, role plays, and post-training resources to reinforce learning and encourage ongoing improvement.

Uploaded by

dr.shatakshikgmu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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✅ Training Module: Mastering Communication for High Impact

Duration: 3.5 hours


Target Audience: High-potential employees (Corporate Office – 70
participants)
Mode: In-person (recommended), Interactive
Group Size: ~20–25 participants per batch (for effective engagement)

🧠 Learning Objectives

By the end of the session, participants will be able to:

1. Understand and apply the fundamentals of effective workplace


communication.

2. Identify and overcome personal communication barriers.

3. Practice active listening and assertive speaking.

4. Adapt communication styles to different stakeholders and contexts.

5. Demonstrate clarity, empathy, and confidence in verbal and non-


verbal communication.

📚 Pre-Work (To be completed 2-3 days before the session)

1. Self-Assessment Survey: Communication Style Inventory (e.g.,


DiSC or a simplified communication style quiz).

2. Reflective Prompt: "Recall a recent workplace communication that


went well or poorly. What made the difference?"

3. Video (Optional): Watch a 5-minute TED-Ed video on


communication barriers.

📋 Session Agenda (3.5 Hours)

Time Topic Activity/Method

0:00 –
Welcome + Icebreaker Communication Bingo / Emoji Game
0:15

0:15 – The Science of Interactive Presentation + Real-life


0:35 Communication Example
Time Topic Activity/Method

0:35 – Barriers & Filters in Group Discussion + Personal


1:00 Communication Reflection

1:00 – Activity 1: Chinese Game with debrief on clarity,


1:30 Whispers Remix assumptions, and tone

1:30 – Stand Up / Sit Down Quiz (Non-verbal


Energizer
1:40 cues)

1:40 –
Active Listening Skills Role Play + Listening Challenge
2:00

2:00 – Activity 2: Stakeholder Matching communication style to


2:30 Style Match audience (cards/game)

2:30 – Assertive vs
Interactive Demo + Group Discussion
2:50 Passive/Aggressive Talk

2:50 – Activity 3: Real Play


Group Role Plays with Feedback
3:10 Scenarios

3:10 – Reflection, Takeaways, Action Planning + Parking Lot


3:30 Close Questions + Feedback

📑 Facilitator Notes (Per Segment)

0:00 – 0:15: Welcome + Icebreaker

 Icebreaker: Communication Bingo (Find someone who… “Sent a


confusing email”, “Prefers voice notes” etc.).

 Purpose: Start light, encourage movement, uncover common


communication quirks.

 Facilitator Tip: Keep the energy high. Use humor and playfulness
to get buy-in.

0:15 – 0:35: The Science of Communication

 Introduce the Communication Model (Sender → Message →


Receiver → Feedback → Noise).

 Emphasize intent vs impact.

 Real-life Example: Miscommunication between sales and logistics


that led to a delayed shipment.

0:35 – 1:00: Barriers & Filters


 Group Discussion: Ask “What stops people from communicating
effectively?”

 Categories: Language, tone, assumptions, culture, hierarchy,


distractions.

 Reflection: Refer to the pre-work journal prompt.

1:00 – 1:30: Activity 1 – Chinese Whispers Remix

 Teams pass on a complex instruction or brief. Final message is


shared aloud.

 Debrief on how tone, word choice, assumptions, and noise distort


messages.

1:30 – 1:40: Energizer

 Non-Verbal Quiz: Display 5 body language gestures (arms crossed,


eye contact, fidgeting, etc.)

 Ask: "Which suggests confidence? Which signals discomfort?"

 Stand up if you agree, sit if you don’t.

1:40 – 2:00: Active Listening

 Teach the 4 levels of listening: Passive, Selective, Attentive,


Empathetic.

 Pair Exercise: One speaks about a workplace frustration. The other


listens actively (no interrupting, paraphrasing only).

2:00 – 2:30: Stakeholder Style Match

 Participants draw stakeholder personas (e.g., senior leader, peer,


customer) and communication challenges.

 Match appropriate communication style (formal, collaborative, data-


driven, concise).

 Debrief: One size doesn’t fit all – adaptability is key.

2:30 – 2:50: Assertive vs Passive/Aggressive

 Facilitator Demo: Role-play 3 ways of saying “I need more support


on this project.”

o Passive: Avoids the point

o Aggressive: Blames others

o Assertive: Clear, respectful


 Group discussion on language and tone.

2:50 – 3:10: Real Play Scenarios

 Break into groups. Each gets a real-life scenario (e.g., giving


feedback to a peer, disagreeing with a senior).

 Practice using assertive, audience-matched, clear communication.

 Facilitator/peers give feedback using a checklist.

3:10 – 3:30: Reflection + Close

 Action Planning: Each participant writes one thing they will


stop/start/continue in their communication.

 Collect questions in a “Parking Lot”.

 Use a tool like Kahoot! or a quick reflection board for feedback.

📌 Post-Session Activities

1. Post-Training Email with:

o PDF Toolkit: Summary of styles, sample scripts, body language


tips.

o Reflection Worksheet: Track improvements and insights over


14 days.

o TED Talk: “10 Ways to Have a Better Conversation” by Celeste


Headlee.

2. 30-Min Peer Check-in after 2 weeks to review action steps.

3. Manager Nudges: Encourage managers to give participants


feedback on communication observed after training.

📎 Materials Needed

 LCD Projector & Flipcharts

 Printed Icebreaker Sheets, Style Cards, Reflection Journals

 Role Play Scripts

 Speakers for video/audio segments

 Handouts:

o Communication Styles Matrix


o Active Listening Tips

o Assertive Phrases Cheat Sheet

🎯 Presentation Breakdown (Slides Summary)

Slid
Content
e

1 Title Slide – "Mastering Communication for High Impact"

2 Session Objectives & Agenda

3 Icebreaker Instructions

4 Why Communication Matters (Stats, Case Examples)

The Communication Model (Sender, Message, Noise,


5
Receiver)

6 Communication Barriers (With real examples)

7 Common Filters (Culture, Bias, Language)

8 Debrief Slide: Chinese Whispers Exercise

9 Types of Listening (Levels & Examples)

Active Listening Techniques (Paraphrasing, Mirroring,


10
Eye Contact)

Communication Styles by Stakeholder (Matrix or


11
Personas)

12 Aggressive vs Assertive vs Passive (Visual & Definitions)

13 Assertive Language Examples

14 Role Play Instructions

15 Reflection Prompt: Stop / Start / Continue

16 Resources and Post-Session Activities

17 Thank You + Feedback QR Code

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