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Competency Mapping Example

The document outlines the responsibilities of a Sales Manager, including ensuring sales targets are met, planning promotional activities, and maintaining customer relations. It emphasizes compliance with systems and processes, team management and development, and the importance of competencies such as communication, decision-making, and customer orientation. The Sales Manager also plays a crucial role in training new recruits and resolving customer issues.

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manvin
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12 views2 pages

Competency Mapping Example

The document outlines the responsibilities of a Sales Manager, including ensuring sales targets are met, planning promotional activities, and maintaining customer relations. It emphasizes compliance with systems and processes, team management and development, and the importance of competencies such as communication, decision-making, and customer orientation. The Sales Manager also plays a crucial role in training new recruits and resolving customer issues.

Uploaded by

manvin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Exercise 1.

4: SALES MANAGER

the sales target are met


Ensuring
ieeuss the sales targets with the teams and inducing conviction in targets.
Plans various promotional activities with sales team
Regular follow up are made for leads and updating data accordingly.

Keeps a tab on daily/monthly enrolments.


ldentifies the reasons and cures the problems in case of problems.
Conduct centre level events and helps the sales team for centralize events

System and process Compliance


Ensures the target schedules are prepared in time and communicated to the concerned
faculty
Keeping track of products reaching to every centre
Ensures that account is maintained and submitted on time.
Ensures the cash/cheques are collected and deposited in time
Keeps a tab on the entries for enrolments/installments and ensures the closure of the
books
Ensuring daybook submission on time.
Ensures resources like (rooms, faculties) etc are utilized optimally
Ensuring assets security across all centres.

Customer relations and management


Maintains a data base of customers
Meets important customers regularly
Takes customer feedback and utilizes it for product inmprovement
Targets new clients and builds new clientele
Acts as a role model for the subordinates in maintaining customer relatuo1s
Takes prompt action in resolving problems

Team management & development


Trains the n e w recruits
I n d u c t s them into the system
Inculcating Core Values in team members
E x p l a i n s the systems/processes
members.
team
of the growth path of the to build the competonat
Taking c a r e s of
monitoring of the pertormance
feedback and
.
Continuous

reports members
meets its staff meetings
Readily
m o t i v a t i o n of the
team is high by regular
Ensure the members
of the team
and the
concerns

Listens to the problems


the team on their performance
G i v e s feedback
to

Competencies
Customer Oriented

Sales Orientation

.Market Awareness
Ownership And Sincerity
Decision Making
Team Building
Communication Skills
.Presentation Skills
Perseverance
Monitoring Skills
Result Orientation
Patience
.Enthusiasm
Articulation Skills
Product Knowledge
People oriented
Motivational skills
Proactive
Empathetic
Interpersonal skills

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