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Airtel Information Guide

This document provides information for an Airtel broadband customer, including their login credentials, internet speed plan details, troubleshooting tips, and instructions for configuring email. It outlines how to check connection speed, status lights on the modem, common errors, and port settings for email configuration. Contact information is also included for usage checking and complaints history.

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Anurag Johri
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© Attribution Non-Commercial (BY-NC)
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229 views4 pages

Airtel Information Guide

This document provides information for an Airtel broadband customer, including their login credentials, internet speed plan details, troubleshooting tips, and instructions for configuring email. It outlines how to check connection speed, status lights on the modem, common errors, and port settings for email configuration. Contact information is also included for usage checking and complaints history.

Uploaded by

Anurag Johri
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Airtel Information Guide

Installation / Fault Date Login ID (Username) Password Speed in Your Plan Landline No. Downloading Speed in your Plan Wi-Fi Router Network Key
To check Your Connection Speed go to Site

: : :

17 /03 / 2012 [email protected] 7005559812 : 2 mbps 01204135886 : _ _ _ KBPS :

http://speed.ncr.airtelbroadband.in

First Level Troubleshooting


If your Internet not working please restart your computer & off / on the modem and wait 2 min. then start.

A a

add df

Beetel 220BX / 110BX / 110tc1/Wifi Router

11 11

(Check your modem LED status)

Red LED showing power: - If light not glowing check your power plug and modem adaptor. Yellow LED-showing Link: - If light is not glowing check the RJ11 cable, Splitter connection and phone line (if line phone dead contact to phone dept.)

(SPLITTER CONNECTION)

33 43

Green LED showing data transfer:- If this light not blinking please on / off the modem. Last Green LED showing computer to modem connectivity: -If light not display check USB / LAN cable. (In XP you can enable the LAN/USB connection)

Errors in modem/ Run time Error


Please Switch Off and Switch on Modem / PC Power

Dynamic IP For Internet Connection


IP Subnet Gateway DNS 192.168.1.2 To 254 255.255.255.0 192.168.1.1 202.56.215.54 202.56.230. 55

Dialing Errors (if you configure Internet by Dial-up)


Windows Dial-up Networking Errors: 602/633 Port in use. Port already open. Your modem is being used by another application. 619/629 The port was disconnected by the remote machine 645 Dial-Up Networking could not complete the connection to the server. Check your configuration and try the connection again. 650 The remote access server is not responding. 678/628/721 The server is not responding. The computer you are dialing is not answering; try again later. There is no answer. PPP Modem Connect Failure 691/718/635 Invalid username or password. Access denied because username and/or password is invalid on the domain. Remote Server could not authenticate the connection or Authentication Failed. Dial-up networking could not establish a connection; check your password and try again. 692 Hardware failure in attached device. 780 Dial-Up Networking could not negotiate a compatible set of network protocols you specified in the Server Type settings. Check your network configuration in the Control Panel and try the connection again. No PPP Protocols configured. 745 An Essential File Is Missing To Create Email Id Go To Site

http://north.airtelbroadband.in
Logon to north.airtelbroadband.in Fill-up the login ID (username) and password then submit Click hear to add email You can add Email choose any user name and password, for check our account simply logon your mail go to site mail.airtelmail.in OR Through outlook Express Outlook Configuration Follow these simple instructions to configure your Outlook Express: Open Outlook express Click on tools and select Accounts

On the pop-up window internet accounts click on mail tab Click on add and select mail, which opens up the internet Wizard In the Display Name field type your name Click next In the internet Email address field, type your Airtel Email address as ('[email protected]') Click next In the email server name field, select the follogwing from the drop-down menu: My incoming mail server is POP Incoming mail server pop.gmail.com Outgoing mail server smtp.gmail.com Click next In the internet mail logon field fill the following: ('[email protected]') Type password Click Next Click Finish Change your port number for SMTP Port no 465 and POP Port no 995 Congratulations you have successfully For usage Checking If you want to check your usage Check through net expert Complaints history Complaints history

11 2. online bill checking account from airtel site through customer care.

S.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

FTN No.

Date

Problem Reported

Resolution Provided

Engineer Name

20 21

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