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SF To Slack Integration User Guide

The document outlines permission sets for users in Salesforce and Slack, specifying which users can create Slack channels and which cannot. It also provides instructions for users to install necessary apps and troubleshoot integration issues between Salesforce and Slack. Key troubleshooting steps include deleting existing user mappings and reconnecting Slack to Salesforce using the connect button in the Sales app.

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koushik.chak2016
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12 views2 pages

SF To Slack Integration User Guide

The document outlines permission sets for users in Salesforce and Slack, specifying which users can create Slack channels and which cannot. It also provides instructions for users to install necessary apps and troubleshoot integration issues between Salesforce and Slack. Key troubleshooting steps include deleting existing user mappings and reconnecting Slack to Salesforce using the connect button in the Sales app.

Uploaded by

koushik.chak2016
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

Assign below permissions sets

a. User with no permission to create slack channel

Connect Salesforce with Slack permission


Sales Cloud for Slack

b. User with permission to create slack channel

Connect Salesforce with Slack permission


Sales Cloud for Slack
Swarm (Read, Edit and Tab visibility) permission set

2. Ask users to install below apps and connect to Prod salesforce org.

a. Salesforce for slack.


b. Sales cloud for slack.

Troubleshooting steps if integration is not working.

1) Login to Salesforce org.

 Click on user icon on right top corner.

 Click on Settings
 Search for ‘slack user mapping’.
 Delete existing user mapping.

2) Go to Sales app in slack

In home tab, you will see connect button.

Click on connect button and provide salesforce credentials if it prompts and click
on allow.
<Function/ Name> - <Sub-Function Name> - <Name of
Process>
(Ver. 1.04/28-Jan-2018)

3) slack is now connected to salesforce.

2
©LTIMindtree | Privileged and Confidential 2022

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