1 AARENET TRAINING © AARENET INC.

2018

OPERATOR

BASIC TRAINING
Author: D. Bochsler
Version: E0.1
2 AARENET TRAINING © AARENET INC. 2018

INTRODUCTION & MOTIVATION

This training enables the trainee:

4 To configure user accounts "Residential & SIP-Trunk" with SIP
phones and SIP CPE's that register.
4 To initialize a vPBX
4 To configure SIP-Phones via the AdminCenter
4 To instruct the user about the standard telephony features
4 To configure Call Forwards CF

This Training covers the topics:

4 User features, e.g. VoiceMail Box VM, Call Forward CF, *#-
Procedures
4 The Account & Address parameters
4 vPBX Group
3 AARENET TRAINING © AARENET INC. 2018

CONTENT

INTRODUCTION & MOTIVATION

1 – FOLLOW UP: THE "ACCOUNT"
1 – CONFIGURING AN ACCOUNT WITH USER TELEPHONY
FEATURES
2 – CONFIGURING SIP PHONES
3 – CHECK THE REGISTRATION OF SIP PHONES
4 – USER TELEPHONY BASIC FEATURES
5 – MANAGE USER FEATURE: THE SIMPLE ONES
6 – MANAGE USER FEATURE: CALL FORWARDS
7 – CONFIGURING AN ACCOUNT WITH A NUMBER RAGE "SIP-
TRUNK"
8 – CONCEPT OF A VPBX & INITIALIZATION OF A VPBX
9 – <CHAPTER_9>
4 AARENET TRAINING © AARENET INC. 2018

IT'S NOT
MAGIC
IT'S
"KNOW
HOW"
5 1 – FOLLOW UP: THE "ACCOUNT" © AARENET INC. 2018

1 – FOLLOW UP:
THE "ACCOUNT"
 1 – FOLLOW UP: THE "ACCOUNT"
6 © AARENET INC. 2018

1 – FOLLOW UP: THE "ACCOUNT"

There are generally two types of customers:

1. Users that use the user features of the Aarenet VoIP Switch, e.g.:
4 VoiceMail Box
4 Call forwarding
4 AdminCenter Access
4 …
è Residential and vPBX customer

2. Customers that just need the call routing feature for routing calls
from and to the PSTN and their telephony equipment, e.g.:
4 IP-PBX
4 …
è "SIP-Trunk" customer

è Both types of customer are configured in the "Accounts"!

7 1 – FOLLOW UP: THE "ACCOUNT" © AARENET INC. 2018

FOLLOW UP: THE "ACCOUNT"

4 In the Aarenet VoIP Switch the user

or customer is represented in the
"Account". Routing
Table

4 In the context of the Aarenet

VoIP Switch nearly all configurations Tel.
Numbers
eclipse the account.
"Account"

4 All configurations of an
account are directly done in the
menu "Account", e.g. the
SIP credentials, or assigned via Pricelist
profiles, e.g. the routing table.
8 1 – FOLLOW UP: THE "ACCOUNT" © AARENET INC. 2018

FOLLOW UP: MAIN CONFIGURATIONS IN THE "ACCOUNT"

4 The "Account" defines:

4 SIP Credentials
4 Emergency call routing
4 Routing toward the PSTN
4 Rating, Pricelist, TopStop
4 "Addresses"
4 …
4 The "Addresses" define:
4 Phone number, number range
4 Registration details
4 VoiceMail Box for a phone number
4 AdminCenter Access for a user of a phone number
4 …
9 1 – CONFIGURING AN ACCOUNT WITH USER TELEPHONY FEATURES © AARENET INC. 2018

1 – CONFIGURING
AN ACCOUNT
WITH USER
TELEPHONY
FEATURES
10 1 – CONFIGURING AN ACCOUNT WITH USER TELEPHONY FEATURES © AARENET INC. 2018

CHARACTERIZATION OF AN "ACCOUNT WITH SINGLE NUMBERS"

An "account with single numbers" is characterized as:

4 The user features of the Aarenet VoIP Switch are used.
4 One ore more phone number
4 Each phone number is individually registered by its associated SIP
Phone or SIP CPE.
Customer Internet Telephon PSTN
1 Service y Provider
Provider 3
SIP-Phone
2 Mobile Net
SIP
SIP
Intranet Access Firewall
WiFi Internet Aarenet National PSTN
"an IP-Phone" Residential Router Service VoIP Switch Telephone International
"an Web-Phone" & NAT Provider ISP Carrier

SIP Fixnet
Handset DECT Base
analogue
ATA

FAX
11 1 – CONFIGURING AN ACCOUNT WITH USER TELEPHONY FEATURES © AARENET INC. 2018

OPERATOR INFORMATION FOR AN "ACCOUNT WITH SINGLE

NUMBERS"
Configuration information for the operator:
4 Basics: Some additional information:
The "Channels" limits the concurrent used channels:
4 Tenant empty: Limitless number of concurrent calls of these numbers
4 Customer ID 0: NO calls possible as no channel usage allowed
4 Customer info & Email address >1: One or more concurrent connection are possible
4 Channel limitation
Hint: Set a channel limit as additional measure against fraud,
4 Location e.g. 3 channels/phone number

4 Routing & Rating: A routing table toward the PSTN, e.g. "Route to PSTN" is needed for
calls to the PSTN!
4 Routing Table
4 Ruleset The ruleset "Route: Subscriber" is mandatory
4 Pricelist
4 TopStop limitation A price list is mandator in order to compute a TopStop or connection
rating.

Warning Due to the fraud risk, never ever,

create a productive account without a TopStop set!
12 1 – CONFIGURING AN ACCOUNT WITH USER TELEPHONY FEATURES © AARENET INC. 2018

OPERATOR INFORMATION FOR AN "ACCOUNT WITH SINGLE

NUMBERS"
Configuration information for the operator:
4 Advanced: Some additional information:
4 Account valid from Insert the date/time of the creation of the account or when the
account shall become active.

4 "Special Arrangement": No
4 "Music on Hold transparent": No

4 Addresses:
4 Telephone numbers, e.g. 0987654321
4 Address Type: Normal
4 Routing over main registration: No
4 Voicemail Box & AdminCenter Access
13 1 – CONFIGURING AN ACCOUNT WITH USER TELEPHONY FEATURES © AARENET INC. 2018

CONFIGURATION OF AN "ACCOUNT WITH SINGLE NUMBERS"

4 Configuring the account:

1. Configure the basic 2. Select "Routing to 4. Select a Pricelist. 6. For the memory
parameters. PSTN". configure the
5. Configure a TopStop creation time of the
3. The Ruleset "Route: as fraud-protection! account.
Subscriber" is
mandatory!
14 1 – CONFIGURING AN ACCOUNT WITH USER TELEPHONY FEATURES © AARENET INC. 2018

CONFIGURATION OF AN "ACCOUNT WITH SINGLE NUMBERS"

4 Configuring a single phone number:

1. Configure the phone 2. Activate the 3. Activate the

number as type AdminCenter access VoiceMail Box of this
"Normal" and "No" if needed. phone number if
routing over main needed.
registration.
15 1 – CONFIGURING AN ACCOUNT WITH USER TELEPHONY FEATURES © AARENET INC. 2018

MODIFYING AN "ACCOUNT WITH SINGLE NUMBERS"

4 Modifying of an "Account with single Numbers":

4 The account and its addresses can be modified directly via
the ConfigCenter.
4 Modifications become immediately active after clicking the
button [ Ok ] or [ Save ]
16 1 – CONFIGURING AN ACCOUNT WITH USER TELEPHONY FEATURES © AARENET INC. 2018

DELETING OF AN "ACCOUNT WITH SINGLE NUMBERS"

4 Deleting of an "Account with single

Numbers":
1. Search for the account in the
ConfigCenter. 1.

2. Click the and confirm the

2.
delete command.

4 Variant:
3. Open the account dialog.
4.
4. Click [ Delete ] and confirm the
delete command.

Note By deleting the account all associated

phone numbers, messages in the
VoiceMail Boxes, etc. will be deleted too!
17 1 – CONFIGURING AN ACCOUNT WITH USER TELEPHONY FEATURES © AARENET INC. 2018

BEST PRACTICE FOR DELETING AN "ACCOUNT"

Best Delete an "Account" with timeout:

1. Invalidate the account:
Practice
a. Open the account dialog.
b. Set the date/time where this
account has to be disabled, 1.b
e.g. 1.12.2018 00:00

3. Set a timeout notification for

example 3 moths.

4. Delete the account.

Note By invalidate an account with a timeout

you may recover an account easily when
a customer want to come back to this
telephony provider.
18 2 – CONFIGURING SIP PHONES © AARENET INC. 2018

2 – CONFIGURING
SIP PHONES
19 2 – CONFIGURING SIP PHONES © AARENET INC. 2017

BEST PRACTICE SIP PHONE & SIP CPE OFFERING

There is a huge number of SIP devices out there …

Aarenet recommends therefore:
4 Make a selection of supported SIP Phone & SIP CPE types.

4 If a new SIP Phone & SIP CPE type is selected it is best practice to
make an interoperability test.
The interoperation test shall:
4 Give the opportunity to get to know the device
4 Provide a basic configuration of the device
4 Assures the smooth interoperation with the Aarenet VoIP
Switch.
Or at least to know what is not working. Eventually it is possible to
define a "Capability Set" on the Aarenet VoIP Switch to make it work.
20 2 – CONFIGURING SIP PHONES © AARENET INC. 2017

SIP PHONE & SIP CPE CONFIGURATION

There are the following possibilities for configurating the users SIP
phone or SIP CPE, e.g. gateway, ATA:

1. Native Manual Configuration:

The telephone provider informs the user about:
4 SIP Credentials
4 Phone numbers
4 Domain name or IP address of the Aarenet VoIP Switch

è The user configures the device with or without the help of the
telephone provider's support.
21 2 – CONFIGURING SIP PHONES © AARENET INC. 2017

SIP PHONE & SIP CPE CONFIGURATION

2. Configuration via AdminCenter:

4 The AdminCenter offers the direct configuration of several
types of SIP devices:
4 "an IP-Phone" the Aarenet app for iOS and Android Smartphones
4 SIP-Phones of different manufactures:
4 Aastra/Mitel 67xx, 68xx
4 Akuvox SP-Rxx
4 Alcatel Temporis, IP
4 Simens Gigaset Maxwell, R, SL, DE
4 Panasonic KX
4 Snom
4 Yealink SIP-T
4 DECT-Multicell systems of different manufactures:
4 Alcatel, Panasonic, Siemens Gigaset
4 ATA FXS of different manufactures:
4 Cisco SPA, Patton SN411x
22 2 – CONFIGURING SIP PHONES © AARENET INC. 2017

SIP PHONE & SIP CPE CONFIGURATION

2. Configuration via AdminCenter (Continued):

4 Supported configuration:
4 SIP Credentials
4 Phone numbers
4 Domain name or IP address of the Aarenet VoIP Switch Zone
4 Identity of the user
4 Feature configurations for the programmable keys on the SIP phone
(if supported by the SIP phone):
4 Direct VoiceMail Box access
4 Phonebook (directory) access
4 Line key: Initiate an outgoing call with this line's identity, pick up an incoming call on
this line.
4 Speed dial: Direct dialing of the configured number
4 Busy Lamp Field BLF: Tells whether another extension of the same PBX is busy or not.
Pickup up an incoming call on this extension.
4 Login credentials and the language of the SIP phone's Web GUI
23 2 – CONFIGURING SIP PHONES © AARENET INC. 2018

"NATIVE MANUAL" VERSUS "ADMINCENTER" CONFIGURATION

Native Manual Configuration: Configuration via AdminCenter:

+ Full control about all features + Configuration file produced by the

Aarenet VoIP Switch
+ Interoperation guaranteed
+ Integration into the manufacturers
redirection service possible

- Full responsibility for configuration at - A subset of all device features are

the user, operator or vPBX configurable
administrator
- Manual work
- 3rd party configuration tool
eventually needed
24 2 – CONFIGURING SIP PHONES © AARENET INC. 2017

PREREQUISITE OF SIP DEVICE CONFIGURATION VIA ADMINCENTER

The following prerequisites must be ready before a configuration via

AdminCenter is possible:

1. The administrator must have prepared the "Zone Profiles". The "Zone Profile"
defines where a device can download its configuration and where to register.
4 A device that was configured in e.g. Zone "Private" must be reconfigured if
it is moved to an other Zone, e.g. "Public".
The Zone is determined by the Domain name or IP address of the Aarenet VoIP
Switch!
2. The telephone provider must have an account at the device manufacturers
redirection service.
3. The administrator must have configured the redirection server access in the
AdminCenter.
4. The SIP device must have IP access (usually Internet) from its Zone to the
manufacturers redirection server.
25 2 – CONFIGURING SIP PHONES © AARENET INC. 2018

CONFIGURE A SIP PHONE

1. Login at the AdminCenter and select

the tab "Phones". 1.

2. Select the phone type that matches

the SIP phone and click button "+
Save".
2.

3. Click button "Details …".

3.

ConfigCenter Menu -
AdminCenter Menu Subscriber > "Settings" > "Phones"

Online Help http://help.aarenet.com/wiki/admincenter_subsc_phones

26 2 – CONFIGURING SIP PHONES © AARENET INC. 2018

CONFIGURE A SIP PHONE

4. Select Tab "Device" 4.

and configure the password for the
admin and/or user of the SIP phone
configuration interface (usually a
Web GUI)
and click "Save".
Note If no passwords are configured the
AdminCenter sets a random 40digit
password.

5.
5. Select Tab "Keys"
and configure the keys of the SIP
phone with the desired functionality
Note and click "Save".
The possible key configurations depends
on the SIP phone type. For details consult
the manufacturer's device manual!
27 2 – CONFIGURING SIP PHONES © AARENET INC. 2018

PROVISIONING A SIP PHONE

Now a first configuration of the SIP phone is ready for the provisioning
to the device.
There are two ways:
4 "Manually via AdminCenter":
The AdminCenter prepares a configuration file which the
user can download to the device. The user must access the
devices configuration interface (usually a Web based GUI) and
download the file to the device.
4 "Automatic via the Manufacturer's Redirection Service":
The user has only to configure the device's MAC address. Then
the configuration file is downloaded and provisioned
automatically.
28 2 – CONFIGURING SIP PHONES © AARENET INC. 2018

PROVISIONING A SIP PHONE "MANUALLY VIA ADMINCENTER"

1. Make sure that the SIP phone is:

4 Powered up
4 In state "Factory Setting"
4 Connected to the IP network
4 Obtained an IP address

2. Select Tab "Device" 2.

and click "Manually configure …"

3. Follow exactly the instructions given

3.
by the AdminCenter and SIP phone's
configuration interface.

ConfigCenter Menu -
AdminCenter Menu Subscriber > "Settings" > "Phones"

Online Help http://help.aarenet.com/wiki/admincenter_subsc_phones

29 2 – CONFIGURING SIP PHONES © AARENET INC. 2018

PROVISIONING A SIP PHONE "VIA REDIRECTION SERVICE"

1. Make sure that the SIP phone is: 4 As the identification via the MAC address is
vulnerable to spoofing, we allow only "one"
4 Powered up time to download the configuration via the
redirection service.
4 In state "Factory Setting" 4 After a download the state "done" is
displayed.
4 Connected to the IP network 4 If the provisioning has to be repeated the
parameter must be set to "once" again.
4 Obtained an IP address

2. Select Tab "Device" 2.

and configure the device's "MAC"
address an set "MAC-Provisioning" to
"once"

3. Click "Save" 3.

4. Restart the SIP phone

30 2 – CONFIGURING SIP PHONES © AARENET INC. 2018

SUCCESSFUL PROVISIONING OF A SIP PHONE

1. In both provision modes the

1.
AdminCenter shows the successful
download of the configuration of
download.

2. By clicking "Refresh" the SIP phone 2.

configurations are retrieved from the

device and displayed.
31 2 – CONFIGURING SIP PHONES © AARENET INC. 2018

MODIFYING A SIP PHONE CONFIGURATION

1. Configure the needed modification

1.
…

2. Click "Save"

3. Make sure that the associated SIP

phone is online!
4.

4. Click "Synchronize"
32 2 – CONFIGURING SIP PHONES © AARENET INC. 2018

HANDLING A DEFECTIVE SIP PHONE (THE SAME TYPE)

1. Make sure that the new SIP phone of

the same type is:
4 Powered up
4 In state "Factory Setting"
4 Connected to the IP network
4 Obtained an IP address
2.
2. Generate a new access key, click
"New Access Key …"

3. Click "Save"
3.
4. Provision the SIP phone in the desired
manner.
33 2 – CONFIGURING SIP PHONES © AARENET INC. 2018

HANDLE A SIP PHONE THAT WAS HACKED OR FRAUDED

1. Generate new SIP

credentials!

2. Make sure that the SIP phone is:

4 Powered up
4 In state "Factory Setting"
4 Connected to the IP network 3.
4 Obtained an IP address

3. Generate a new access key, click

"New Access Key …"
3.
4. Click "Save"

5. Provision the SIP phone in the desired

manner.
34 2 – CONFIGURING SIP PHONES © AARENET INC. 2018

DELETE A SIP PHONE

1. Click "Delete …" and confirm

1.

2. Make sure that the SIP phone is:

4 Set to state "Factory Setting"
4 Disconnected from the IP
network
35 2 – CONFIGURING SIP PHONES © AARENET INC. 2018

EXERCISE: CONFIGURE A SIP-PHONE

4 Configure the SIP-Phone "Manually via AdminCenter"

36 3 – CHECK THE REGISTRATION OF SIP PHONES © AARENET INC. 2018

3 – CHECK THE
REGISTRATION
OF SIP PHONES
37 3 – CHECK THE REGISTRATION OF SIP PHONES © AARENET INC. 2018

WHY CHECKING THE REGISTRATION?

By checking the registration we learn: VoIP:

• Registration
• SIP protocol
VoIP:
• QoS for VoIP
VoIP System:
• VoIP Switch status
• Access PSTN

The SIP phone is online. Telephony Service T • Device configuration • Account config

4 Security:
• Password
• SIP credential
• TopStop
• Blocking Ruleset
• Validity of account

4 The IP network is working IP Data Routing: IP Data Routing: IP Data Routing:

between the Aarenet VoIP

• QoS for VoIP • Redundant IP routing • QoS for VoIP
• Intranet IP routing • Routing protocols • IP routing

Data Transfer D • Internet access

Security FW / Acc. Router:
Security:
• IP link
• VLan
Security:
• IP policies • VPN • IP policies

Switch and the SIP phone.

• NAT / VoIP ALG • VoIP ALG on

The SIP phone has the correct

Devices: Devices: Devices:

4 • Telephone, DECT, FAX

• PBX / Gateway
• Router
• IP Switch
• Router / Firewall / SBC
• IP L2 Switch

Equipment E • Access Router / FW • Redundant • VoIP Server

SIP credentials.
Cabling: equipment Cabling:
• Supply Cabling: • Supply
• Patch cable • Supply • Patch cable
• Patch cable

Internet
Service Telephony
Customer Provider Provider
1 2 3

è For a safety of ~90% you know that

everything is ok!
38 3 – CHECK THE REGISTRATION OF SIP PHONES © AARENET INC. 2018

REGISTRATION CHECK

Check via ConfigCenter: Check via AdminCenter:

4 Accounts Address list: 4 Phone status info

1. 1.

4 Detailed:
2. 2.
39 3 – CHECK THE REGISTRATION OF SIP PHONES © AARENET INC. 2018

REGISTRATION DETAILS

1. SIP Registration:
Is needed for the correct SIP
signaling message exchange. 1.
Note: A telephone number can have
multiple registrations!
2.

2. Subscriptions:
The SIP device subscribes to be
informed when, e.g.:
4 A new VoiceMail Box message
was received .
4 An specific SIP phone is ringing
4 Etc.
Note: A SIP phone can have multiple
subscriptions!
40 3 – CHECK THE REGISTRATION OF SIP PHONES © AARENET INC. 2018

SOLVE REGISTRATION PROBLEMS

4 Compare the SIP credential configuration between the Aarenet

VoIP Switch account and SIP phone
4 Check the SIP device log:
41 4 – USER TELEPHONY BASIC FEATURES © AARENET INC. 2018

4 – USER TELEPHONY
BASIC FEATURES
42 4 – USER TELEPHONY BASIC FEATURES © AARENET INC. 2018

OVERVIEW

The user of a Aarenet VoIP System uses the telephony service as usual.

For configuring the telephony features the user:

4 Uses the telephone key pad
4 Uses the Web based AdminCenter

The AdminCenter is a Web based user interface and can be

accessed with any Web browser, e.g.:
4 MS Edge, Google Chrome, Mozilla Firefox, Apple Safari …
4 When accessed from a Mobile device the GUI is optimized
for the small display of e.g. a Smartphone.
43 4 – USER TELEPHONY BASIC FEATURES © AARENET INC. 2018

STANDARD TELEPHONY FEATURES

Standard call handling Inbound & Outbound :

4 Outgoing & incoming calls for are done as used to.

Call Handling "Three Party" features are supported by the Aarenet

VoIP Switch:
4 "Call Hold" , "Call Transfer" are executed on the SIP telephones.
à Check the manufacturers SIP telephone manual how to handle these features.

Call Handling vPBX:

4 vPBX internal connections are established by simply dial the internal number
of the peer vPBX user, e.g. 234
4 For establishing an outbound connection usually the prefix for fetching a
public line has to be dialed. This prefix is usually the "0".
à Depending on vPBX configuration no prefix or other prefix has to be used.
44 4 – USER TELEPHONY BASIC FEATURES © AARENET INC. 2018

FEATURE ACTIVATION VIA *#-PROCEDURES

With the *#-procedures several user features can be invoked via the
phone keypad:
4 Call Forwards CF
4 Do not Disturb DND
4 No anonymous calls accepted
4 Connect to the VoiceMail Box
4 Tell my number
4 …

Example:
*21<NUMBER> : Unconditional call forward CFU to <NUMBER>

Note The available *#-procedures and their code is highly dependable from the telephone service
provider. Check with the telephony service provider what procedures are available.
45 4 – USER TELEPHONY BASIC FEATURES © AARENET INC. 2018

FEATURE ACTIVATION VIA *#-PROCEDURES

Application of the *#-procedures by the User:

*# <*#-CODE> (*) <PARAMETER_1> * <PARAMETER_2>...(#)
1. *# Procedure start:
* : Activate feature
#: Deactivate feature
*#: Status query of the feature
2. <*#-Code>:
Digit code of the feature
3. (*):
Optional * for separating the code from the parameters.
4. <PARAMETER_x>:
None, one or more parameters, e.g. the call forwarding number
5. *:
Optional * for separating the parameters
6. (#):
Optional # for finishing the input

ConfigCenter Menu -
AdminCenter Menu -

Online Help http://help.aarenet.com/wiki/user_stimulus_procedures

46 4 – USER TELEPHONY BASIC FEATURES © AARENET INC. 2018

HANDLING THE "VOICEMAIL BOX VM"

The personal VoiceMail Box answers automatically incoming calls and

a caller may leave a message.

In order that a caller may leave a message the user has to activate a
call forward CF to the VoiceMail Box:
4 Via the AdminCenter menu "Forwards"
4 Via the phone keypad of the user's associated phone with *#-procedures:
4 Connect to VoiceMail Box: *86 (deactivation: *#21)
à The own phone is not ringing!
4 Call Forward if no Reply CFNR: *68 (deactivation: *#61)
à The own phone is ringing for 14sec until the call is forwarded.
4 Call Forward if Busy CFB: *691 (deactivation: *#67)
4 Call Forward Fallback CFF: *692 (deactivation: *#22)
47 4 – USER TELEPHONY BASIC FEATURES © AARENET INC. 2018

HANDLING THE "VOICEMAIL BOX VM"

Indication of new received messages:

4 The user's phone new message indication may "light up"
4 Received email

Listen to new messages from the user's associated phone:

4 Via the AdminCenter menu "Messages"
4 Received as audio file attachment in an email
4 The user's phone message key may be used if correctly configured
4 Via the phone keypad of the user's phone with *#-procedures:
1. Connect to VoiceMail Box: *86
2. Wait for the welcome message
3. Press * during the welcome message and enter the PIN when
prompted finish with #.
4. The user is guided how to listen the message
or configuring its VoiceMail Box.
48 4 – USER TELEPHONY BASIC FEATURES © AARENET INC. 2018

HANDLING THE "VOICEMAIL BOX VM"

Listen to new messages from any phone:

4 Prerequisite:
The user must have configured a call forward to its VoiceMail Box!
4 Call the user's phone telephone number:
1. Wait for the welcome message
2. Press * during the welcome message and enter the PIN when
prompted finish with #.
3. The user is guided how to listen the message
or configuring its VoiceMail Box.

Listen to new messages via the VoiceMail Portal:

4 Prerequisite:
The provider must offer a public number to the VoiceMail Portal!
4 Call the public number of the VoiceMail Portal:
1. Follow the instructions for connecting to the user's VoiceMail Box.
49 4 – USER TELEPHONY BASIC FEATURES © AARENET INC. 2018

HANDLING THE "VOICEMAIL BOX VM"

Manage the VoiceMail Box via the user's associated phone:

4 From the user's phone:
1. Connect to VoiceMail Box: *86
2. Wait for the welcome message
3. Press * during the welcome message and enter the PIN when
prompted finish with #.
4. Press * for accessing the main menu.
5. The following configurations are possible:
Press 1: Change the welcome text
Press 2: Change the password (PIN)
Press 3: Change the menu options after listing a message
Press 4: Change the language
Press 5: Change the new message notification
50 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

5 – MANAGE USER
FEATURE:
THE SIMPLE ONES
51 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

USER SELF CARE VIA ADMINCENTER

The AdminCenter is an easy to use GUI where the user can manage the
features, check messages, calls, etc.

The main screens are looking like this, e.g. for a vPBX extension 22:

The AdminCenter GUI on a big screen: The AdminCenter GUI on small mobile screen:
52 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

ACCESS THE ADMINCENTER

The user needs the access information from the telephony provider or
vPBX administrator:
4 The URL of the AdminCenter
4 The personal account credentials

Initiating an AdminCenter session:

1. Start the Web browser
2. Enter the URL, e.g.:
4 https://<URL_ADMINCENTER>:8448/config.xhtml
3. In the popping up login dialog enter your personal account credentials
4. Got to the tab "Web":
4 Change the personal account credentials
4 Configure your email address for password recovery
53 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

ADMINCENTER MENUS & PARAMETERS

Note The accessible menus and parameters in the AdminCenter

may vary in every Aarenet VoIP Switch depending on:
4 The role of the user
4 What the telephony provider allows the user to see and
use in the AdminCenter
54 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE ADMINCENTER ACCOUNT ACCESS

In the AdminCenter in tab "Web" the user can manage its access :
4 New login credentials
4 E-mail address for password recovery
4 For preventing fraudulent account access it is possible to
define one or more networks plus one "Access Profile":
4 Example IP subnetworks :
172.1.1.0/24,222.22.2.2/32
4 Example Access Profile:
"Web vPBX Company ABC"

Note A vPBX administrator or system operator, can change the account credentials if they are lost .

ConfigCenter "System" > "Users"

AdminCenter Subscriber > "Settings" > "Web"

vPBX Administrator Access: "PBX" > "Web"
Online Help http://help.aarenet.com/wiki/user_stimulus_procedures
55 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "IDENTITY" - DISPLAY NAME, CLIP, CLIR

With the feature "Identity" the user can determine how its identity is
presented to the called party:
4 "Name":
4 Enter your name or your organization. If the called party has a
capable telephone this name is displayed on its screen.
4 "Displayed external number":
4 Select the telephone number (vPBX: the public telephone number
range) which is displayed on the called party telephony screen.
4 "Suppress own number":
4 You can configure to suppress, your vPBX public telephone number
and name so that they will not displayed to the called party (CLIR,
anonymous call).
ConfigCenter Account > "addresses" > Address > "Basic"

AdminCenter Subscriber > "Settings" > "Account" > "Identity"

Online Help http://help.aarenet.com/wiki/admincenter_subsc_account
56 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "SIP LOGIN" – SIP CREDENTIALS

With the feature "SIP Login" the user can view or manage the SIP
credentials for registering SIP devices to the telephone number.

Note It is very probably that in your AdminCenter the SIP credentials are not visible!

Warning The SIP credentials have to be handled confidential!

If lost or published the possibility of fraudulent misuse may cause high cost!

ConfigCenter "Account" > "Basic" > "Username" & "Password"

AdminCenter Subscriber > "Settings" > "Account" > "SIP Login"
Online Help http://help.aarenet.com/wiki/admincenter_subsc_account
57 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "LANGUAGE"

With feature "Language" the user can determine which language is

used for:
4 The language used of the AdminCenter Web GUI after login
4 The replayed InBand messages, e.g. "Do not disturb DND"
4 The replayed menu instructions in the VoiceMail box or
recording of IVR announcement

ConfigCenter "Account" > "Basic" > "Username" & "Password"

AdminCenter Subscriber > "Settings" > "Account" > "Language"
Online Help http://help.aarenet.com/wiki/admincenter_subsc_account
58 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "ON BUSY" – CALL WAITING CW

With the feature "On Busy" the user defines what a caller will hear
when he is already in an active call.
A and C are connected

Aarenet VoIP Switch

Account: "Acc-A" Call Routing
A ßà C Service C ßà A
With 2 registrations:
Phone A
Phone B

B D calls B DàB

Note Make sure not to have conflicts with the CW feature on the SIP phone.
à Deactivate CW on the SIP phone!

ConfigCenter -
AdminCenter Subscriber > "Settings" > "Account" > "On Busy"
Online Help http://help.aarenet.com/wiki/admincenter_subsc_account
59 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "ON BUSY" – CALL WAITING CW

The user can define:

4 "Signal Busy":
4 Immediately rejects the new incoming call (no call waiting) when one
device is busy. The caller hears the busy tone.
4 "Start call waiting, busy if one device rejects":
4 All devices are signaled with the new incoming call. If one device is
rejecting the new call then the caller hears the busy tone.
4 "Start call-waiting, busy if all devices reject":
4 All devices are signaled with the new incoming call. If all devices are
rejecting the new call then the caller hears the busy tone.

à If there is just one device registered the later two options

behave the same.
60 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "LOCATION" – EMERGENCY CALL

With the feature "Location" the user defines the location of the
telephone. The location is used for prioritized routing of emergency
calls, e.g. 110, to the nearest emergency call center.

The user can define:

4 "Location (for Emergency)":
4 Select the location from the list of prepared locations in the VoIP
Switch.

Note If no location is configured the Aarenet VoIP Switch uses the default emergency location of the
system. This location may not be the one with the nearest emergency call center!

ConfigCenter "Account" > "Basic" > "Location"

"Address" > "Basic" > "Location"
AdminCenter Subscriber > "Settings" > "Account" > "Location (for Emergency)"

Online Help http://help.aarenet.com/wiki/admincenter_subsc_account

61 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "NETWORK(S)" & "SIP PROFILE"

For preventing fraudulent VoIP devices registering to the user's

telephone number or starting outgoing calls the user can define one
or more IP networks plus one predefined SIP-Profile where these
actions are allowed:
4 "Network's":
4 Insert the IP address of the subnetwork. Separate several subnetworks
with a comma, e.g. 172.1.1.0/24,192.168.10.0/24
4 "SIP Profile":
4 Select a prepared SIP profile

Note Using a roaming "an IP-Phone" within the Internet will not be possible because any IP address will be
assigned to the "an IP-Phone".

ConfigCenter "Account" > "Advanced" > "Network's", "SIP Profile"

AdminCenter Subscriber > "Settings" > "Account" > "Network's", "SIP Profile"
Online Help http://help.aarenet.com/wiki/admincenter_subsc_account
62 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "CALL RECORDING"

With the feature "Call Recording" the user is enabled to record the
conversation. The recorded audio file is send to a defined email
address.
A conversation is recorded either:
4 Automatically
4 Manually by pressing the following #-code during an active
conversation:
4 Start the recording: ##1
4 Stop the recording: ##2 or hook on the handset.
Note Not all SIP phones support this feature.

Warning This feature may violate the law!

ConfigCenter -
AdminCenter Subscriber > "Settings" > "Account" > "Auto recording", "Recording E-Mail"
Online Help http://help.aarenet.com/wiki/admincenter_subsc_account
63 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "UCC USER"

When the Aarenet VoIP System contains a "UCC Service" the user can
define if he wants to join conferences as UCC user.

The "UCC Service" is described in the feature "Conferences".

The user selects:

4 "UCC User":
4 This parameter is only selectable when in the user's AdminCenter
account settings (Tab "Web") the email is configured.

Note The email address in Tab "Web" must be unique in the Aarenet VoIP Switch as this email address is the
only unique identification of a participant in a UCC conference!

ConfigCenter -
AdminCenter Subscriber > "Settings" > "Account" > "UCC User"
Online Help http://help.aarenet.com/wiki/admincenter_subsc_account
64 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "VOICEMAIL BOX"

The personal VoiceMail Box answers automatically incoming calls and

a caller may leave a message. The VoiceMail Box can receive FAX.
4 For receiving messages or FAX the user must configure a call
forward CF toward to the VoiceMail Box.
4 Received messages:
4 Can be listened to from the phone with the associated tel. number by
the *#-procedure *86
4 Can be forwarded as audio file as an attachment of an email
4 Can be managed and listened to via the user's AdminCenter
account
4 Received Fax:
4 Can be forwarded as PDF file as an attachment of an email
ConfigCenter "Addresses" > Number > "Answering Machine"
AdminCenter Subscriber > "Settings" > "VoiceMail"

Online Help http://help.aarenet.com/wiki/admincenter_subsc_voicemail_box

65 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "VOICEMAIL BOX"

4 The personal VoiceMail Box can be configured to:

4 Delete the message as soon as it is send by email.
à This creates a limitless sized VoiceMail Box!
à But the messages are not kept in the VoiceMail Box!
4 To send a message even a caller did not left a message behind.

4 The telephony provider may have prepared a public telephone

number to a VoiceMail-Portal that allows the user to connect to
its VoiceMail Box even when the user hasn't activated a CF
toward it.
66 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "MESSAGES" – VOICEMAIL BOX

With the feature "Messages" the user can manage all messages in its
VoiceMail Box:
4 The messages can be played, saved or deleted.
4 It is possible to sort, filter and search for messages.

Note For privacy, neither the vPBX administrator/installer nor the system operator/administrator have
access to the user's VoiceMail Box messages.

ConfigCenter -
AdminCenter Subscriber > "Messages"
Online Help http://help.aarenet.com/wiki/admincenter_subsc_message
67 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "BLACKLIST"

With the feature "Blacklist" the user can block incoming calls from
defined telephone numbers:
4 Telephone numbers can be added, modified and deleted
4 There are possibilities for sorting, filtering and searching of
blocked telephone numbers.

ConfigCenter "Accounts" > Account Name > "Call Forwards"

AdminCenter Subscriber > "Blacklist"
Online Help http://help.aarenet.com/wiki/admincenter_subsc_blacklist
68 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "CALLS"

With the feature "Call List" the user can check all in- and outbound
calls of its telephone number:
4 It is possible to sort, filter and search for calls.

Note For privacy, the vPBX administrator or the vPBX installer to not see the telephone numbers in the user's
call list.

ConfigCenter "Account" > "Basic" > "Username" & "Password"

AdminCenter Subscriber > "Calls"
Online Help http://help.aarenet.com/wiki/admincenter_subsc_calls
69 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: " DIALING RULES "

The feature "Dialing Rules" allows the user to activate predefined

dialing rules, e.g.:
4 Blocking certain destinations
4 Feature activations

The dialing rules are prepared by a system operator on behalf of the

telephony provider, tenant or vPBX owner.

The user must be informed about the exact functionality of a certain

dialing rule.

ConfigCenter "Routing" > "Rulesets"

AdminCenter Subscriber > "Dialing Rules"

Online Help http://help.aarenet.com/wiki/admincenter_subsc_dialing_rules

70 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "CALL FORWARD CF" & "CALL REJECT"

The features "Call Forward CF" & "Call Reject" allows the user to
forward a call according a certain situation to other destinations:
4 Telephone numbers (national, international, vPBX intern)
4 Personal VoiceMail Box
4 Announcement

Incoming calls can be rejected for certain situations:

4 "Do not disturb DND"
4 No anonymous calls allowed
According the reject reason the calling side will hear an information
message.
ConfigCenter "Accounts" > Account Name > "Call Forwards"
AdminCenter Subscriber > "Forwards"
Online Help http://help.aarenet.com/wiki/admincenter_subsc_forewards
71 5 – MANAGE USER FEATURE: THE SIMPLE ONES © AARENET INC. 2018

MANAGE THE FEATURE: "CALL FORWARD CF" & "CALL REJECT"

The user can define:

4 "Always" à Call Forward Unconditional CFU:
4 This call forwarding is executed in any case. The subscriber's
telephone does not ring for an incoming call.

4 "Busy" à Call Forward if Busy CFB:

4 This call forwarding is executed if the user is busy with another call.

4 "No Response" à Call Forward if No Reply CFNR:

4 This call forwarding is executed if within a specified period of time the
call is not answered by the subscriber. The subscriber's telephone is
ringing for an incoming call also.

4 "Not Available" " à Call Forward Fallback CFF :

4 The call forward is executed, if the subscriber's telephone cannot be
reached due to a missing registration.
72 6 – CONFIGURING CALL FORWARDS © AARENET INC. 2018

6 – CONFIGURING
CALL FORWARDS
73 6 – CONFIGURING CALL FORWARDS © AARENET INC. 2018

4 CF via ConfigCenter
4 Configuration CF via ConfigCenter
4 Display and prioritization of CF invoked by *#-procedure in
ConfigCenter
4 Special case of:
4 "Distributions"
4 vPBX DDI distributions
74 7 – CONFIGURING AN ACCOUNT WITH A NUMBER RAGE "SIP-TRUNK" © AARENET INC. 2018

7 – CONFIGURING
AN ACCOUNT
WITH A NUMBER
RAGE "SIP-
TRUNK"
75 7 – CONFIGURING AN ACCOUNT WITH A NUMBER RAGE "SIP-TRUNK" © AARENET INC. 2018

CHARACTERIZATION OF A "SIP-TRUNK"

A "SIP-Trunk" is characterized as:

4 The "SIP-Trunk" provides mainly the routing of a telephone number
range toward the customer equipment.
4 The user telephony features are executed on the equipment, e.g. legacy
PBX or IP-PBX, of the customer.
4 Authentication of the customer equipment:
4 Authentication variant 1: Registration via main number
4 Authentication variant 2: Trusted via a "SIP Trunk" profile
4 Needed features of the Aarenet VoIP Switch by the "SIP-Trunk":
4 Special Arrangement (CLIP no screening)
4 No "Call Hold Music" provided by the Aarenet VoIP Switch
4 TopStop supervision
4 Rating
4 ISDN style MSN digit signaling
76 7 – CONFIGURING AN ACCOUNT WITH A NUMBER RAGE "SIP-TRUNK" © AARENET INC. 2018

CHARACTERIZATION OF A "SIP-TRUNK"

4 Authentication variant 1:
4 The customers SIP device, e.g. IP-PBX, registers via the accounts "Main
number"
Customer Internet Telephony PSTN
1 Service Provider
Provider 3
IP-PBX
2
Mobile Net
SIP
SIP-Phones

Intranet Firewall Access Firewall

Internet Aarenet National PSTN
Small Business Router Service VoIP Switch Telephone International
SIP
Provider ISP Carrier
BRI/PRI

DSS1 ISDN-GW
ISDN-PBX Fixnet
ISDN-Phones

Note With "SIP-Trunks" the Aarenet VoIP Switch provides Class 4 functionality!
77 7 – CONFIGURING AN ACCOUNT WITH A NUMBER RAGE "SIP-TRUNK" © AARENET INC. 2018

CHARACTERIZATION OF A "SIP-TRUNK"

4 Authentication variant 2:
4 The customers SIP device doesn't register but it is trusted via a "SIP Profile".
4 Special measures in the IP network support the trusted interworking.
Customer Internet Telephony PSTN
1 Service Provider
Provider 3
2
Mobile Net

SIP
IP-PBX Intranet Firewall Access Firewall
Internet Aarenet National PSTN
Small Business Router Service VoIP Switch Telephone International
SIP-Phones
Provider ISP Carrier

Fixnet

SIP
IP-PBX Intranet Firewall Router VPN / Session Boarder
Big Business IP Link Controller SBC
SIP-Phones

Note This type of "SIP-Trunk" is handled in the Operator Advanced training.

78 7 – CONFIGURING AN ACCOUNT WITH A NUMBER RAGE "SIP-TRUNK" © AARENET INC. 2018

OPERATOR INFORMATION FOR A "SIP-TRUNK" WITH

REGISTRATION
Configuration information for the operator:
4 Basics: Some additional information:
4 Tenant
4 Customer ID
4 Customer info & Email address Insert an "Emergency Location" for SIP-Trunks too!
4 Channel limitation
4 Location

4 Routing & Rating: A routing table toward the PSTN, e.g. "Route to PSTN" is needed for
calls to the PSTN!
4 Routing Table
4 Ruleset The ruleset "Route: Subscriber" is mandatory
4 Pricelist
4 TopStop limitation A price list is mandator in order to compute a TopStop or connection
rating.

Warning Due to the fraud risk, never ever,

create a productive account without a TopStop set!
79 7 – CONFIGURING AN ACCOUNT WITH A NUMBER RAGE "SIP-TRUNK" © AARENET INC. 2018

OPERATOR INFORMATION FOR A "SIP-TRUNK" WITH

REGISTRATION
Configuration information for the operator:
4 Advanced: Some additional information:
4 Account valid from Insert the date/time of the creation of the account or when the
account shall become active.

4 "Special Arrangement": Yes Setting this to "Yes" then the Aarenet VoIP Switch provides "CLIP No
Screening. This

4 "Music on Hold transparent": YES Setting this to "Yes" then the Aarenet VoIP Switch will not play music for
a connection on hold. It is expected that the customer equipment will
provide the music on hold.
4 Addresses:
4 Telephone number range, e.g. 0987654350-99

4 Main number: Configure 1 main number, e.g. 0987654350

4 Address Type: Main number
4 Routing over main registration: No

4 Remaining number range: Configure the remaining number range that registers over the main
number, e.g.: 0987654351 - 99
4 Address Type: Main number
4 Routing over main registration: Yes

A SIP-Trunk doesn't use AdminCenter or VoiceMail Box feature usually.

4 Voicemail Box & AdminCenter Access
80 7 – CONFIGURING AN ACCOUNT WITH A NUMBER RAGE "SIP-TRUNK" © AARENET INC. 2018

CONFIGURATION OF A "SIP-TRUNK" WITH REGISTRATION

4 Configuring the account:

1. Configure the basic 2. Select "Routing to 4. Select a Pricelist. 6. Configure the SIP- 7. For the memory
parameters. PSTN". Trunk specific configure the
5. Configure a TopStop parameters. creation time of the
3. The Ruleset "Route: as fraud-protection! account.
Subscriber" is
mandatory!
81 7 – CONFIGURING AN ACCOUNT WITH A NUMBER RAGE "SIP-TRUNK" © AARENET INC. 2018

CONFIGURATION OF A "SIP-TRUNK" WITH REGISTRATION

4 Configuring the main number:

1. Configure the phone

number as type
"Main Number" and
"No" routing over
main registration.
82 7 – CONFIGURING AN ACCOUNT WITH A NUMBER RAGE "SIP-TRUNK" © AARENET INC. 2018

CONFIGURATION OF A "SIP-TRUNK" WITH REGISTRATION

4 Configuring the remaining number range:

1. Use the address 2. Select "Create" 4. Check the domain IP 6. If there were any
wizard 3. Insert the number address or URI problems reported
range 5. Check the other check the "Details …"
parameters

Note With the "Address Wizard" you can modify or delete ranges too!
83 8 – CONCEPT OF A VPBX & INITIALIZATION OF A VPBX © AARENET INC. 2018

8 – CONCEPT OF A
VPBX &
INITIALIZATION
OF A VPBX
84 8 – CONCEPT OF A VPBX & INITIALIZATION OF A VPBX © AARENET INC. 2018

CHARACTERIZATION OF A "VPBX"

The "vPBX" is characterized as:

4 The user and vPBX features of the Aarenet VoIP Switch are used.
4 The main and the extension accounts are combined in a vPBX group.
4 Each extension phone number is individually registered by its
associated SIP Phone or SIP CPE.
Customer Internet Telephony PSTN
1 Service Provider
Provider 3
SIP-Phones 2
Mobile Net
SIP

vPBX SIP
Intranet Firewall Access Firewall
WiFi Internet Aarenet National PSTN
"an IP-Phone" Small Business Router Service VoIP Switch Telephone International
"an Web-Phone" Provider ISP Carrier
SIP

Fixnet
analogue
ATA
FAX
85 8 – CONCEPT OF A VPBX & INITIALIZATION OF A VPBX © AARENET INC. 2018

INITIALIZING OF A "VPBX"

The initializing of a "vPBX" comprises:

1. Creating a "vPBX Group":
4 Defines the name of the vPBX
4 Defines to which tenant or vPBX installer (a vPBX installer belongs to a
tenant) a vPBX belongs
4 Defines vPBX internal limits via attributes, e.g. max number of private
extensions, etc.
2. Creating a "vPBX Administrator" account:
4 Enables later a vPBX administrator to configure the internal of the
vPBX, e.g. create extensions, configure call distributions, etc.
3. Creating the main account of the vPBX:
4 Defines the public number range of the vPBX
4 Routing table for accessing the PSTN
4 Pricelist for rating the call toward the PSTN
86 8 – CONCEPT OF A VPBX & INITIALIZATION OF A VPBX © AARENET INC. 2018

INITIALIZING OF A "VPBX"

Defining "vPBX" details by attributes:

Attribute Type Description
channels number Limits the maximum amount of calls in the vPBX (external + internal).
maxPrivate number Limits the maximum number of private phone numbers in the vPBX.
publicPrefix 1-digit Sets the public prefix of the vPBX. The attribute set in the ConfigCenter is
number synchronized with the field in the AdminCenter and vice-versa.
Note:
As "0" is the system default the attribute will be hidden if set to "0" via the
AdminCenter.
maxConference number Limits the maximum number of conferences per vPBX user.

ZONE string Refers to a Zone Profile, which is configured in ConfigCenter > Menu "System" >
Menu "Zone Profiles". It is used to differentiate the provisioning behavior of
devices in distinct IP Zones.
yealinkDssTransType 1 or 2 Defines the call transfer behavior of Yealink phones:
4 1: for attended call transfer
4 2: for blind call transfer
87 8 – CONCEPT OF A VPBX & INITIALIZATION OF A VPBX © AARENET INC. 2018

OPERATOR INFORMATION FOR A "VPBX"

Configuration information for the operator:

4 vPBX Definitions: Some additional information:
4 vPBX identification (name) Best Practice:
Choose for the vPBX identification the same ID as for the customer
4 vPBX info identification of the main vPBX account.
4 Tenant
The tenant of the vPBX group and the main account has to be the
4 vPBX attributes same.

If needed, define the vPBX details by attributes:

4 channels
4 maxPrivate
4 vPBX Administrator: 4 publicPrefix
4 maxConference
4 Name & Email 4 ZONE
4 User name & password 4 yealinkDssTransType

4 Basics of the main vPBX account:

4 Tenant
4 Customer ID
4 Customer info & Email address
4 Channel limitation Insert an "Emergency Location"!
4 Location
88 8 – CONCEPT OF A VPBX & INITIALIZATION OF A VPBX © AARENET INC. 2018

OPERATOR INFORMATION FOR A "VPBX"

Configuration information for the operator:

4 Routing & Rating of the main vPBX Some additional information:
A routing table toward the PSTN, e.g. "Route to PSTN" is needed for
account : calls to the PSTN!
4 Routing Table The ruleset "Route: Subscriber" is mandatory
4 Ruleset
4 Pricelist A price list is mandator in order to compute a TopStop or connection
rating.
4 TopStop limitation
Warning Due to the fraud risk, never ever,
create a productive account without a TopStop set!
4 Advanced of the main vPBX account:
Insert the date/time of the creation of the account or when the
4 Account valid from
account shall become active.
4 "Special Arrangement": No
4 "Music on Hold transparent": No

4 Addresses of the main vPBX account:

4 Telephone number range, e.g. 0888888800-99
4 Number range:
4 Address Type: Normal Configure the remaining number range that registers over the main
number, e.g.: 08888888 00 - 99
4 Routing over main registration: No
The vPBX public numbers doesn't use AdminCenter or VoiceMail Box
4 Voicemail Box & AdminCenter Access feature usually.
89 8 – CONCEPT OF A VPBX & INITIALIZATION OF A VPBX © AARENET INC. 2018

CREATING THE VPBX-GROUP

1. Creating a vPBX-Group 1.b

4 ConfigCenter: Menu "System" > Menu "Groups"

c. Open a new group

d. Assign the tenant and the parent group. 1.c
The parent group may be:
4 The tenant group 1.d
4 the vPBX Installer group
c. Assign the "Name" and "Info" of the vPBX
d. Mandatory: Select the "Type" à "PBX"

2. Assign the vPBX details by attributes:

a. Click the arrow 2.a
b. Click the in the "Attributes for Group: …" dialog
c. Select the desired attribute and configure its
value.
2.c
d. Repeat this for all needed attributes
90 8 – CONCEPT OF A VPBX & INITIALIZATION OF A VPBX © AARENET INC. 2018

CREATING A "VPBX ADMINISTRATOR" ACCOUNT"

1. Creating the "vPBX Administrator"

account:
4 ConfigCenter: Menu "System" > Menu "Users"

a. Click the in the "Users" dialog

b. Configure the users:
4 Credentials
4 Define if the password has to be changed
1.b
upon the first user access.
4 Define to which tenant this user belongs
4 Recovery email if the credentials are lost
1.c
c. Mandatory: Select the role "PBX-Administrator"
d. Assign the "vPBX Group" 1.d
e. Define the access restrictions:
4 Access only allowed from defined IP networks 1.e
f. Verify the user against a LDAP database
1.f

Note It may be due to the provider policies that an operator is not

enabled to create access accounts for the "vPBX Administrator".
91 8 – CONCEPT OF A VPBX & INITIALIZATION OF A VPBX © AARENET INC. 2018

CONFIGURATION OF AN "VPBX MAIN ACCOUNT"

4 Configuring the vPBX main account:

1. Configure the basic 2. Select "Routing to 4. Select a Pricelist. 6. For the memory
parameters. PSTN". configure the
5. Configure a TopStop creation time of the
3. The Ruleset "Route: as fraud-protection! account.
Subscriber" is
mandatory!
92 8 – CONCEPT OF A VPBX & INITIALIZATION OF A VPBX © AARENET INC. 2018

CONFIGURING THE VPBX PUBLIC NUMBER RANGE

4 Configuring the vPBX public number range:

1. Use the address 2. Select "Create" 5. Mandatory: 6. Check the domain

wizard 3. Insert the number Configure the vPBX IP address or URI
range group name at: 7. Check the other
4. Mandatory: 4 Virtual PBX Group parameters
Select "Configure 4 Monitor Group
virtual PBX" 4 Presence Group
4 Message Group
93 1 – AARENET LOGOS & ICONS & PHOTOS © AARENET INC. 2018

EXPLANATION ON GRAPHICS

4Explanation: 4Parameter: 4Executional Step:

The number The parameter 1.

The number

4Additional Snap-Points:
The number

The number

4 graphic.png