Short Code Characters Page 1 of 3

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Short Code Characters

Each short code, regardless of its type, has the following fields:
• Short Code: Default =Blank. Range = Up to 31 characters.
The digits which if matched trigger use of the short code. Characters can also be used to create short codes
which cannot be dialed from a phone but can be dialed from application speed dials. However some characters
have special meaning, see the table below.
• Telephone Number: Default = Blank. Range = Up to 32 characters.
The number output by the short code. When necessary, this is used as parameter for the selected short code
Feature. See the table below for the special characters that can be used here.
• Line Group ID: Default = 0
This field is used for short codes that result in a number to be dialed.It acts as a drop-down from which either
an outgoing line group or an ARS form can be selected.
• Feature: Default = Dial
This sets the action performed by the short code when used. See Short Code Features.
• Locale: Default = Blank
Features that transfer the caller to voicemail can indicate the language locale required for prompts. This is
subject to the language being supported and installed on the voicemail server.
• When the system routes a call to the voicemail server it indicates the locale for which matching prompts
should be provided if available. The locale sent to the voicemail server by the system is determined as show
below. If the required set of prompts is not available, the voicemail will fallback to another appropriate
language and finally to English (refer to the appropriate voicemail installation manual for details).
• Short Code Locale: The short code locale, if set, is used if the call is routed to voicemail using the
short code.
• Incoming Call Route Locale: The incoming call route locale, if set, is used if caller is external.
• User Locale: The user locale, if set, is used if the caller is internal.
• System Locale: If no user or incoming call route locale is set, the system locale is used unless
overridden by a short code locale.
• Force Account Code: Default = Off
When selected, for short codes that result in the dialing of a number, the user is prompted to enter a valid
account code before the call is allowed to continue.

Short Code Field Characters

• ? - Default Match
This character can be used on its own to create a short code match in the absence of any other short code
match. See ? Short Codes.
• ?D - Default Number Dialing
This character combination makes a call to the defined phone number as soon as the user goes off-hook.
See ? Short Codes.
• N - Match Any Digits
Matches any dialed digits (including none). The Dial Delay Time or a following matching character is used to
resolve when dialing is complete.
• X - Match a Digit
Matches a single digit. When a group of X's is used, the short code matches against the total number of X's.
• ; - Receive Sending Complete
When used this must be the last character in the short code string. If the Dial Delay Count is 0, a ; instructs
the system to wait for the number to be fully dialed, using the Dial Delay Time or the user dialing #, to
indicate completion and then acting on the short code. If the Dial Delay Count is not zero, the dialing is only
evaluated when # is pressed.
• The majority of North-American telephony services use en-bloc dialing. Therefore the use of a ; is
recommended at the end of all dialing short codes that use an N before routing those calls to a trunk or
ARS. This is also recommended for all dialing where secondary dial tone short codes are being used.

Telephone Number Field Characters

• A - Allow Outgoing CLI
Allow the calling party number sent with the call to be used. This character may be required by service providers
in some locales.
• C - Use Called Number Field
Place any following digits in the outgoing call's Called number field rather than the Keypad field.

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• D - Wait for Connect

Wait for a connect message before sending any following digits as DTMF.
• E - Extension Number
Replace with the extension number of the dialing user. Note that if a call is forwarded this will be replaced with
the extension number of the forwarding user.
• h - Hold Music Source
When used as part of the short code telephone number field, this character allows the source for music on hold
to be selected. Enter h(X) where X is 1 to 4 indicating the required hold music source if available. This
overrides any previous hold music selection that may have been applied to the call. When used with ParkCall
shortcodes, the h(X) should be entered before the park slot number part of the telephone number.
• I - Use Information Packet
Send data in an Information Packet rather than Set-up Packet.
• K - Use Keypad Field
Place any following digits in the outgoing call's Keypad field rather than the Called Number field. Only supported
on ISDN and QSIG.
• l - Last Number Dialed (lower case L)

Use the last number dialed.

• L - Last Number Received
Use the last number received.
• N - Dialed Digit Wildcard Match
Substitute with the digits used for the N or X character match in the Short Code number field.
• p - Priority
The priority of a call is normally assigned by the Incoming Call Route or else is 1-Low for all other calls. Dial
Extn short codes can use p(x) as a suffix to the Telephone Number to change the priority of a call. Allowable
values for x are 1, 2 or 3 for low, medium or high priority respectively.
• In situations where calls are queued, high priority calls are placed before calls of a lower priority. This has a
number of effects:
• Mixing calls of different priority is not recommended for destinations where Voicemail Pro is being used to
provided queue ETA and queue position messages to callers since those values will no longer be accurate
when a higher priority call is placed into the queue. Note also that Voicemail Pro will not allow a value
already announced to an existing caller to increase.
• If the addition of a higher priority call causes the queue length to exceed the hunt group's Queue Length
Limit, the limit is temporarily raised by 1. This means that calls already queued are not rerouted by the
addition of a higher priority call into the queue.
• S - Calling Number
Place any following digits into the outgoing call's calling number field. Using S does not alter any allow or
withhold CLI setting associated with the call, the short code characters A or W should be used respectively.
Note that for SIP trunks, the SIP URI configuration options override this setting.
• Outgoing CLI Warning
Changing the outgoing CLI for calls requires the line provider to support that function. You must consult
with your line provider before attempting to change the outgoing CLI, failure to do so may result in loss of
service. If changing the outgoing CLI is allowed, most line providers required that the outgoing CLI used
matches a number valid for return calls on the same trunks. Use of any other number may cause calls to be
dropped or the outgoing CLI to be replaced with a valid number.
• On mobile twinned calls, if the original party information is used or a specific calling party information CLI is
set, that number overrides setting the outgoing CLI using short codes.
• SS - Pass Through Calling Number
Pass through the Calling Party Number. For example, to provide the incoming ICLID at the far end of a VoIP
connection, a short code ? with telephone number .SS should be added to the IP line.
• i - National
Both the S and SS characters can be followed by an i, that is Si and SSi. Doing this sets the calling party
number plan to ISDN and number type to National. This may be required for some network providers.
• t - Allowed Call Duration
Set the maximum duration in minutes for a call plus or minus a minute. Follow the character with the number of
minutes in brackets, for example t(5).
• U - User Name
Replace with the User Name of the dialing user. Used with voicemail.
• W - Withhold Outgoing CLI
Withhold the sending of calling ID number. Operation is service provider dependent.
• Y - Wait for Call Progress Message
Wait for a Call Progress or Call Proceeding message before sending any following digits as DTMF. For example,
the Y character would be necessary at a site where they have signed up with their telephone service provider to
withhold international dialing until a DTMF pin/account number is entered that initiates the call

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progress/proceeding message.
• Z - Calling Party Name
This option can be used with trunks that support the sending of name information. The Z character should be
followed by the name enclosed in " " quotation marks. Note that their may be name length restrictions that vary
between line providers. The changing of name information on calls being forwarded or twinned may also not be
supported by the line provider.
• @ - Use Sub Address Field
Enter any following digits into the sub-address field.
• . - Dialed Digits
Replace with the full set of dialed digits that triggered the short code match.
• , - One Second Pause
Add a one second pause in DTMF dialing.
• ; - Receive Sending Complete
When used this must be the last character in the short code string. If the Dial Delay Count is 0, a ; instructs
the system to wait for the number to be fully dialed, using the Dial Delay Time or the user dialing #, to
indicate completion and then acting on the short code. If the Dial Delay Count is not zero, the dialing is only
evaluated when # is pressed.
• " " - Non Short Code Characters
Use to enclose any characters that should not be interpreted as possible short code special characters by the
system. For example characters being passed to the voicemail server.

© 2012 AVAYA
15-601011 Issue 29.r.–
10:18 AM, Friday, November 02, 2012
(short_codes_short_code_characters.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in
writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to
make alterations or amendments at its own discretion. The publication of information in this document does not imply
freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other
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Last Modified: 5/24/2012

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