MOBILE APPLICATION DEVELOPMENT (MAD - 22617)

MICROPROJECT REPORT ON

“CHATBOT APPLICATION”
SUBMITTED BY :

ROLL NO. NAME OF STUDENT ENROLLMENT NO.

25 Harshal Dattatray kakade 2211690052

UNDER THE GUIDENCE OF

PROF. LANDE V.C.

DEPARTMENT OF COMPUTER ENGINEERING

HSBPVT’S PARIKRAMA POLYTECHNIC, KASHTI

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MOBILE APPLICATION DEVELOPMENT (MAD - 22617)

MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION

DEPARTMENT OF COMPUTER ENGINEERING

HSBPVT’S PARIKRAMA POLYTECHNIC, KASHTI

MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION
CERTIFICATE

This is certified that

Mr./Ms.
Roll No.
Of Sixth semester of Diploma in Computer Engineering of institute
HSBPVT’S PARIKRAMA POLYTECHNIC, KASHTI (Code:1169)
has completed the micro-project satisfactorily in course MOBILE
APPLICATION DEVELOPMENT (MAD - 22617) the academic
year 2024-2025 as prescribed in the curriculum.

Place:-
Date:-

Subject Teacher. H.O.D Principal

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INDEX

Sr. No. TITLE Page No.

1 Introduction 4
2 Objective of the project 5
3 Project Scope 6
4 Tools And Technologies Use 8
5 System requirements 9
6 Methodology 10
7 Output 11
8 Conclusion 12
9 Reference 13

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INTRODUCTION

 OVERVIEW OF CHATBOT TECHNOLOGY

A chatbot is a computer program that simulates human conversation through

voice or text. These bots use either pre-defined rules or artificial intelligence (AI)
to understand user input and generate appropriate responses. Chatbots have
become an essential part of digital communication and are widely used in apps,
websites, and messaging platforms.

 Introduction to Chatbot Application

A Chatbot Application is a software program designed to simulate human

conversation through text or voice. In mobile applications, chatbots are used to
interact with users, answer questions, provide support, and even help with
shopping, bookings, or information retrieval — all in a fast and user-friendly
way.

With the rise of AI and Natural Language Processing (NLP), chatbots have
become smarter and more helpful. They can be integrated into mobile apps using
tools like Dialogflow, Firebase, or custom code with machine learning.

🔍 Why use a Chatbot in Mobile Apps?

 Provides instant support without human help

 Works 24/7 to assist users
 Improves user experience and engagement
 Saves time and cost for businesses

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 There are two main types of chatbots:

1. Rule-Based Chatbots – They respond to specific commands and follow

fixed decision trees.

2. AI-Based Chatbots – These use Natural Language Processing (NLP) and

Machine Learning to understand context, learn from conversations,
and improve over time.

 IMPORTANCE IN MOBILE APP DEVELOPMENT

In mobile app development, the user experience is everything. Chatbots enhance

this by making apps more interactive, user-friendly, and responsive. They allow
apps to provide:

o Instant responses without needing human support

o 24/7 assistance for users

o Automated services like booking, FAQs, and feedback collection

o Personalized experiences based on user data

 Importance in Mobile App Development

Chatbot applications play an important role in modern mobile app development.

Here's why:

✅ 1. Instant Customer Support

 Chatbots can answer user questions immediately without waiting for a human.
 Helps in solving problems quickly and improving user satisfaction.

✅ 2. 24/7 Availability
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 Unlike human agents, chatbots are always available — day and night.
 This keeps the app helpful and responsive at all times.

✅ 3. Better User Engagement

 Chatbots keep users engaged through interactive conversations.
 They can guide users, recommend products, or give helpful info.

✅ 4. Time and Cost Saving

 Reduces the need for a large support team.
 Automates repetitive tasks like booking, FAQs, or form-filling.

✅ 5. Personalized Experience
 Chatbots can remember user preferences and give customized responses.
 Makes users feel more connected to the app.

✅ 6. Easy Integration with Services

 Can be connected to APIs for booking, ordering, tracking, etc.
 Makes the app more powerful and feature-rich.

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OBJECTIVES OF THE PROJECT

The main objectives of developing a ChatBot Application in mobile app development

are:

i. To design a user-friendly chatbot for mobile:

The project aims to create a chatbot that offers an intuitive and clean interface for
users.

ii. To implement basic AI/ML responses (if applicable):

Using tools like Google Dialogflow or simple logic-based responses, the chatbot
should be able to understand user queries and provide relevant answers.

iii. To enhance user interaction using chat UI:

The project focuses on making the app more engaging by allowing users to
interact in a conversational format.

Objectives of the Project

1. ✅ To develop a chatbot-enabled mobile application that can interact with users
through text-based conversation.

2. ✅ To provide instant and automated responses to user queries without human

assistance.

3. ✅ To enhance user experience by offering 24/7 support and quick access to information.

4. ✅ To reduce workload on human support teams by automating common questions and

tasks.

5. ✅ To integrate chatbot with a mobile app interface using tools like Dialogflow, Firebase,
or custom backend.

6. ✅ To improve user engagement and retention through interactive and personalized

communication.
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7. ✅ To test the chatbot's performance in real-time scenarios and ensure accurate and
helpful responses.

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 PROJECT SCOPE

The scope of this project includes the planning, design, and development of a
chatbot integrated into a mobile application. This chatbot is intended to handle
user interactions, automate responses, and provide useful information based on
predefined intents or AI-powered logic.

 USE CASES:

A. Customer Support:
The chatbot can answer common queries, provide order status, and guide users
through various support topics without human involvement.

B. FAQs:
The bot can instantly respond to frequently asked questions about a service or
product, improving user satisfaction and reducing wait times.

C. Service Navigation:
The chatbot can assist users in navigating services, booking appointments, or
checking schedules.

D. Informational Bot:
It can provide static or dynamic information like product details, pricing, or
contact info.

In-Scope Features:
1. Text-based conversation with users.
2. Answer frequently asked questions (FAQs) or general queries.
3. Provide 24/7 instant support within the mobile app.
4. Guide users through app features, services, or processes.
5. Simple and user-friendly interface for smooth interaction.
6. Integration with chatbot platform like Dialogflow or custom logic.

❌ Out of Scope:
1. Voice-based conversation (if not implemented).
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2. Complex AI or deep learning models beyond basic NLP.

3. Integration with third-party APIs (unless planned).

📱 Target Platform:
 Android mobile devices (can extend to iOS in the future).

🎯 End Goal:
To provide a helpful, interactive, and intelligent chatbot that improves user experience and
supports basic app functionalities automatically.

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 PLATFORMS (ANDROID FOCUS):

o The chatbot is developed specifically for the Android platform using

Android Studio.

o Programming is done in Java or Kotlin.

o The chatbot uses tools like Google Dialogflow for NLP and Firebase
for backend support, making it ideal for Android integration.

o Can later be extended to cross-platform frameworks like Flutter or

React Native if needed.

 LIMITATIONS:

I. Limited Intelligence:
If not using advanced AI or machine learning, the chatbot may struggle with
complex or unclear queries.

II. Internet Dependency:

The chatbot requires a stable internet connection to communicate with cloud-
based services like Dialogflow or Firebase.

III. Predefined Responses:

In rule-based mode, it can only respond to known queries. It won’t be able to
learn or adapt over time unless AI/ML is used.

IV. Language Limitations:

By default, the chatbot may only support one language unless multilingual
support is implemented.

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 TOOLS AND TECHNOLOGIES USED

To develop the ChatBot Application, a combination of modern tools,

programming languages, and platforms were used. These tools ensure smooth
development, real-time interaction, and easy integration of AI capabilities.

 Programming Language:

 Java / Kotlin:
Java and Kotlin are the primary languages supported by Android Studio for
Android app development. Kotlin, being modern and concise, is often preferred
for its enhanced readability and reduced boilerplate code.

 Flutter (Optional):
If cross-platform development is considered in the future, Flutter (with Dart) can
be used to build apps for both Android and iOS using a single codebase.

 IDE (Integrated Development

Environment): Android Studio:

Android Studio is the official IDE for Android development. It provides tools for
designing UI, writing and debugging code, and testing apps on emulators or real
devices. Features like Gradle build system, real-time code suggestions, and built-in
emulators make it ideal for building a chatbot app.

APIs / SDKs:

Dialogflow API:
Google Dialogflow is used to handle the chatbot’s Natural Language Processing
(NLP). It helps understand user queries, process intents, and provide context-
aware responses. Developers can integrate Dialogflow with the Android app
using REST APIs or client SDKs.

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 SYSTEM REQUIREMENTS

 HARDWARE REQUIREMENTS:

 Development Machine:

o Processor: Intel i3 or higher

o RAM: Minimum 4 GB (8 GB recommended for smoother Android
Studio performance)
o Storage: At least 10 GB free disk space for Android SDK, emulator,
and project files
o Display: 1366x768 resolution or higher

 Testing Device:

o Android Smartphone (Version 6.0 or higher)

o Internet Connectivity (for real-time chatbot responses)

 SOFTWARE REQUIREMENTS:

o Operating System: Windows 10/11, macOS, or Linux

o Android Studio: Latest stable version with all SDK packages installed

o Java Development Kit (JDK): JDK 8 or higher

o Firebase Account: For backend/database services

o Dialogflow Account: For chatbot configuration and NLP

o Emulator (Optional): Android Virtual Device (AVD) for testing app if no

real device is used

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 METHODOLOGY

 CHAT INTERFACE DESIGN:

o The chat UI is built using RecyclerView to display sent and

received messages in a conversational format.
o Users can type their message into an EditText box and send it via a Button.
o Optional UI features: typing indicator, chatbot avatar, scrollable history.

 BACKEND LOGIC:

o When a user sends a message, the input is processed in the app and sent
as a request to the chatbot engine (e.g., Dialogflow).
o The response is received as a JSON object containing the bot’s reply.
o The app then parses this response and updates the chat interface to
display it.
o Conversations can be optionally logged in Firebase Realtime Database
for analytics or improvement.

 FLOWCHART / ARCHITECTURE DIAGRAM:

[User Input]
↓
[Chat UI (Android App)]
↓
[Dialogflow API Call]
↓
[NLP Processing at Dialogflow]
↓
[Response Returned]
↓
[Display in Chat UI]
↓
(Optional: Log in Firebase)

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1. Requirement Analysis
 Understand the purpose of the chatbot.
 Define the target audience and common user queries.
 Choose the platform for chatbot integration (e.g., Dialogflow, custom backend).

✅ 2. Design Phase
 Design the chatbot conversation flow (welcome message, responses, options).
 Create wireframes for the app's user interface (UI).
 Decide chatbot personality (formal, friendly, etc.).

✅ 3. Development Phase
 Develop the mobile app using Android Studio (Java/Kotlin).
 Integrate the chatbot engine (e.g., Dialogflow or Firebase).
 Connect chatbot to predefined intents and responses.

✅ 4. Testing Phase
 Test chatbot responses with different types of questions.
 Check for accuracy, speed, and natural language understanding.
 Fix errors or improve responses as needed.

✅ 5. Deployment
 Finalize and publish the mobile app on Android devices.
 Ensure chatbot works properly in real-time usage.

✅ 6. Maintenance and Updates

 Monitor chatbot performance.
 Update responses and improve the chatbot based on user feedback.

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OUTPUT

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CONCLUSION

The chatbot application developed in this project proves how powerful and
convenient conversational AI can be. It offers quick responses, 24/7 availability,
and a user-friendly interface, making it super helpful for businesses and users
alike. Through this project, we explored how to design, develop, and implement a
chatbot using modern tools and frameworks, while understanding its role in
improving user engagement and automation. Overall, this application shows that
with the right logic and design, bots can seriously level up user experience in
mobile apps.

The development of the chatbot application successfully highlights the

integration of AI and mobile technology to create smarter, more interactive user
experiences. This project helped us understand the core concepts behind chatbot
functionality—like natural language processing (NLP), user input handling, and
dynamic response generation.

Throughout the process, we explored how chatbots can simulate human-like

conversations to solve problems, answer queries, or even entertain users. The
chatbot we built is capable of holding basic conversations and providing relevant
responses based on user input, which reflects how such applications can enhance
efficiency and accessibility in real-world scenarios.

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REFERENCES

 https://docs.flutter.dev/ui/widgets

 https://dart.dev/guides

 https://developers.google.com/ml-

 https://firebase.google.com/docs/auth

 https://webservices.amazon.com/paapi5/documentation/

 https://m3.material.io/

 https://chat.deepseek.com/a/chat/s/dacac9da-db1b-4de4-8305-
a61c7280d4d4

 https://chatgpt.com/c/67fbc6f9-5154-8013-ad55-9c4b2536f69a

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