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Singpass Reset Password Guide

This document provides a comprehensive guide for resetting a Singpass password using three methods: Face Verification, SMS 2FA, and a one-time password PIN mailer. Each method includes step-by-step instructions for users to follow to successfully reset their password. Additional information is available in the Singpass FAQs for further assistance.

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38 views28 pages

Singpass Reset Password Guide

This document provides a comprehensive guide for resetting a Singpass password using three methods: Face Verification, SMS 2FA, and a one-time password PIN mailer. Each method includes step-by-step instructions for users to follow to successfully reset their password. Additional information is available in the Singpass FAQs for further assistance.

Uploaded by

wallace
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Singpass

Password Reset
A guide to resetting your Singpass password
Please select how you would like to
reset your Singpass password.

Reset instantly with Reset instantly with SMS


Singpass Face 2FA or request for a one-
Verification time password PIN mailer
Resetting your Singpass
password with Face
Verification (FV)
Password Reset (Face Verification)
1 Go to www.singpass.gov.sg. Click ‘Log in’.
Password Reset (Face Verification)
2 Click 'Reset password' under Welcome to Singpass.
Password Reset (Face Verification)
3 Enter the required details and check the boxes ‘I'm not a
robot’. Click ‘Next’.
Note: Click on for more information on the required field.
Password Reset (Face Verification)
4 Read the instructions on the page and click ‘Continue’ to
proceed with FV.
Password Reset (Face Verification)
5 Read the guidelines on the page. To allow the use of your
device’s camera for FV, click ‘Allow’ when prompted, and click
‘Begin Scan’.
Password Reset (Face Verification)
6 You will see the following notification after successful
verification.
Password Reset (Face Verification)
7 Submit a new password in the 'New password' and 'Confirm
new password' fields and click 'Submit'.
Password Reset (Face Verification)
8 You can now log in to your Singpass account with the
password you just created.
Have you set up your SMS 2FA?

You have set up You have not set up


your SMS 2FA your SMS 2FA
Resetting your Singpass
password with SMS 2FA
Password Reset (SMS 2FA)
1 Go to www.singpass.gov.sg. Click ‘Log in’.
Password Reset (SMS 2FA)
2 Click 'Reset password' under Welcome to Singpass.
Password Reset (SMS 2FA)
3 Enter the required details and check the boxes ‘I'm not a
robot’. Click ‘Next’.
Note: Click on for more information on the required field.
Password Reset (SMS 2FA)
4 Enter the One-Time Password (OTP) sent to your mobile
number and click 'Submit'.
Password Reset (SMS 2FA)
5 Submit a new password in the 'New password' and 'Confirm
new password' fields and click 'Submit'.
Password Reset (SMS 2FA)
6 You can now log in to your Singpass account with the
password you just created.
You have completed your Singpass password
reset with SMS 2FA.

If you have more questions,


please check out the Singpass FAQs.
Resetting your Singpass
password with one-time
password PIN mailer
Password Reset (Password PIN Mailer)
1 Go to www.singpass.gov.sg. Click ‘Log in’.
Password Reset (Password PIN Mailer)
2 Click 'Reset password' under Welcome to Singpass.
Password Reset (Password PIN Mailer)
3 Enter the required details and check the boxes ‘I'm not a
robot’. Click ‘Next’.
Note: Click on for more information on the required field.
Password Reset (Password PIN Mailer)
4a If your registered address is a local address, please enter the
postal code of your registered address and click 'Next'.
Password Reset (Password PIN Mailer)
4b If your registered address is an overseas address, please
enter your passport number and click 'Next'.
Password Reset (Password PIN Mailer)
5 Your Singpass password will be mailed to your registered
address.

The password PIN mailer may take up to three working days to arrive at local registered addresses.
For overseas registered addresses, delivery time will depend on overseas postal services.
You have completed your Singpass Password
Reset and successfully requested for a new one-
time Singpass password.

If you have more questions,


please check out the Singpass FAQs.

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