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Pending Approval Bug

This document addresses an issue where a Purchase Order Change Order is stuck in pending approval in Oracle Fusion Purchasing Cloud Service, displaying an error message when attempting to access details. It provides steps to reproduce the issue and outlines a solution involving the Transaction Administration Console (TAC) to diagnose and correct the error. Additionally, it specifies prerequisites for user roles needed to access TAC and how to search for the relevant Purchase Order or Change Order.

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Ibbu Mohd
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14 views3 pages

Pending Approval Bug

This document addresses an issue where a Purchase Order Change Order is stuck in pending approval in Oracle Fusion Purchasing Cloud Service, displaying an error message when attempting to access details. It provides steps to reproduce the issue and outlines a solution involving the Transaction Administration Console (TAC) to diagnose and correct the error. Additionally, it specifies prerequisites for user roles needed to access TAC and how to search for the relevant Purchase Order or Change Order.

Uploaded by

Ibbu Mohd
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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My Oracle Cloud Support Account (8) 

PRC:PO: Pending Ap…


KB98706 Applies To
All Users Oracle Fusion Purchasing
Cloud Service - Version 11.13.19.10.0 and
later

Summary
Purchase order Change Order is stuck in
pending approval and when trying to
drill down into the Pending Approval
Status the following Error is observed:

Error
=======
Action details are not available
because the approval process is being
prepared. Try again later.

Steps to Reproduce
1. Submit Change Order
2. Change Order Goes to pending
Approval
3. Approves Receives no Notification
4. Drill Down into Pending Approval
5. Error

Solution
Navigate to the Transaction
Administration Console (TAC) -- Note:
This feature is Auto Enabled from 19D
and above.
Navigation: Tools > Transaction
Console

Prerequisites
You have a couple options for giving people
access to the Transaction Console work
area, depending on whether you're
assigning them predefined job roles or your
own configured job roles.

Predefined Job Role Name and Code:


>> Role Name: Procurement Application
Administrator // Role Code:
PO_PROCUREMENT_APPLICATION_ADMI
N_JOB

Duty Role Name and Code for Configured


Job Roles:
>> Role Name: Review Procurement
Approval Transactions as Administrator //
Role Code:
ORA_PO_REVIEW_PRC_APPROVAL_TRAN
SACTIONS
There will be a default filter of "Failed"
within TAC.
Clear the Filter.

Then Search for the Purchase Order


Number in the Search Bar and then Drill
Down into the Purchase Order or
Change Order
NOTE: Purchase Orders will be labeled
for example as "PO 12345_0" and
Change orders will be labeled for
example, Change Order #1 would be
"PO 12345_1", Change Order #2 would
be "PO 12345_2", etc...

Once the Purchasing Document


Approval Details page loads there will be
a "Diagnostic Logs" Section on the page.
Download the Diagnostic Log
accordingly and Open it.

Observe the Error and Correct it


accordingly.

Cause

There is likely a fault against the


Purchase Order or Change Order
To confirm if there is please check in the
Transaction Administration Console
(TAC)
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