1-1_Intro_Introduction to AV System
1-1_Intro_Introduction to AV System
When a customer expresses a need or want, the AV professional helps the customer identify and solidify it into a
documented format. This document is passed on to the design function to produce a detailed document. This is the
wants and needs step in the Customer Centric Identity Model. It is the programming, discovery, and sales step.
The design step produces detailed AV designs that include equipment lists, equipment layout, measurable sound
levels, cable runs, sight line studies, viewing angles, mounting advice, and much more. When the design is
complete, these documents are delivered to the installation professionals.
The install step is the actual installation planning and build-out. The installation team receives the design plan and
builds from that design. Installation is complete when the system has been adjusted as specified in the design
documents and the customer has signed off on the punch list.
Maintenance, service, and phone support are all part of the support step. Support begins with an installed system
and the drawings of record, sometimes referred to as "as-built drawings." Customer support can include training,
repair, software programming and issue tracking. It is a launching point for understanding the customer's future
wants and needs.
The process of creating an AV system requires good project management. It usually involves teamwork with allied
trades such as:
Architects and/or interior designers
Mechanical and electrical engineers
Specialist consultants
Building or general contractors
Electricians
Plumbers
6. Audiovisual Subsystems
An AV system can include several subsystems. You learned in an earlier lesson that an AV system meets a
communication objective. An AV subsystem, like an AV system, can stand alone. However, the subsystem only
contributes to part of the communication objective. It is not until the AV subsystem is combined with a larger AV
system that the communication objective is met.
AV Subsystem
An AV subsystem is a piece of the larger system that only contributes to part of the communication objective. It is
not until the AV subsystem is combined with a larger AV system that the full communication objective is met.