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Curriculum

The CBSE curriculum for Electronics & Hardware (Sub. Code - 847) for the session 2022-2023 focuses on training students as Installation Technicians for Computing and Peripherals, equipping them with essential vocational skills aligned with National Occupation Standards. The course covers various topics including basic electronics, operating system installation, computer hardware configuration, and employability skills, with a practical component to enhance hands-on experience. Upon completion, students will gain skills in communication, troubleshooting, and understanding cyber safety, preparing them for immediate employment opportunities in the field.

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0% found this document useful (0 votes)
17 views17 pages

Curriculum

The CBSE curriculum for Electronics & Hardware (Sub. Code - 847) for the session 2022-2023 focuses on training students as Installation Technicians for Computing and Peripherals, equipping them with essential vocational skills aligned with National Occupation Standards. The course covers various topics including basic electronics, operating system installation, computer hardware configuration, and employability skills, with a practical component to enhance hands-on experience. Upon completion, students will gain skills in communication, troubleshooting, and understanding cyber safety, preparing them for immediate employment opportunities in the field.

Uploaded by

nivedhajosseline
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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CBSE | DEPARTMENT OF SKILL EDUCATION

CURRICULUM FOR SESSION 2022-2023

ELECTRONICS & HARDWARE (SUB. CODE -847)


JOB ROLE: INSTALLATION TECHNICIAN – COMPUTING AND PERIPHERALS

CLASS – XI & XII

INTRODUCTION:

It is a matter of great pleasure to introduce this learning outcome based curriculum as part of the
vocational training packages for the job role of Electronics & Hardware – Installation Technician
Computing and Peripherals. The curriculum has been developed for the secondary students of
vocational skill education and is aligned to the National Occupation Standards (NOSs) of a job role
identified and approved under the National Skill Qualification Framework (NSQF).
The curriculum aims to provide children with employability and vocational skills to support
occupational mobility and lifelong learning. It will help them to acquire specific occupational skills
that meet employers’ immediate needs. The teaching process is to be performed through the
interactive sessions in classrooms, practical activities in laboratories and workshops, projects, field
visits, and professional experiences.

COURSE OVERVIEW:

Installation Technician – Computing and Peripherals


Field Technician also called ‘Field Technician’, the Installation Technician provides after sale
installation support services to customers, typically, at their premises.
The individual at work is responsible for installing newly purchased products, troubleshooting
system problems and, configuring peripherals such as printers, scanners and network devices.
The job requires the individual to have: ability to build interpersonal relationships and critical
thinking. The individual must be willing to travel to client premises in order to attend to calls at different
locations.

COURSE OUTCOMES:

On completion of the course, students should be able to:

 Apply effective oral and written communication skills to interact with people and customers;
 Identify the principal components of a computer system;

 Demonstrate the basic skills of using computer;

 Demonstrate the Self-management skills,

 Demonstrate the ability to provide a self-analysis in context of entrepreneurial skills and


abilities.

 Identify the principal components of a computer system.

 Understand basic cyber safety and security norms

 Will be able to troubleshoot the computer system

SALIENT FEATURES OF THE COURSE:

To be an Installation technician, one requires a lot of hard work and practical hands-on-skill
experience. One should have an intense knowledge on computer peripherals and installation
technics.
Along with this, as a technician, you will be expected to have intense knowledge on working
independently on a desktop and be able to develop applications to handle computations of small
scale and record keeping. This course helps the Student to develop following skills:

 It will empower students with various skills required to work efficiently on computer.

 Understand basic functional and computational units.

 Understand networking and internet concepts

 Recognize various internet devices and threats to cyber security.

 Skills to work efficiently with basic office tools like word, spreadsheets, presentation

 Understand basics of ITIL v3

 Develop Security fundamentals.

Through this course students will not only gain knowledge about the basics of computer but will
also develop confidence in developing small applications through programming.

SCHEME OF UNITS:

This course is a planned sequence of instructions consisting of units meant for developing employability
and vocational competencies of students of Class XI & XII opting for skill subject along with other
education subjects.
The unit-wise distribution of hours and marks is given overleaf:
ELECTRONICS & HARDWARE (SUBJECT CODE - 847)
Class XI (Session 2022-2023)
Total Marks: 100 (Theory-60 + Practical-40)

NO. OF HOURS MAX. MARKS


for Theory and for Theory and
UNITS Practical Practical
260 100
Employability Skills

Unit 1 : Communication Skills-III 10 2

Unit 2 : Self-Management Skills-III 10 2

Unit 3 : ICT Skills-III 10 2


Unit 4 : Entrepreneurial Skills-III 15 2

Unit 5 : Green Skills-III 05 2

Total 50 10
Subject Specific Skills Theory Practical
(In (In Marks
Hours) Hours)
Unit -1: Basic Electronics and 20 30 5
Computer Fundamentals.
Unit -2 : Installation and configuration 20 30 15
of Operating System.
Unit-3 : Installation of Computer 20 30 15
Hardware.
Unit-4: Computer Assembly and 25 35 15
Disassembly
Total 85 125 50
Practical Work

Practical Examination 15
Written Test 10
Viva 5
Total 30

Project Work / Field Visit

Practical File / Student Portfolio 05

Viva Voce 05

Total 10

GRAND TOTAL 260 100


DETAILED CURRICULUM/TOPICS FOR CLASS XI:
Part-A: EMPLOYABILITY SKILLS

S. No. Units Duration in Hours


1. Unit 1: Communication Skills-III 10
2. Unit 2: Self-management Skills-III 10
3. Unit 3: Information and Communication Technology Skills-III 10
4. Unit 4: Entrepreneurial Skills-III 15
5. Unit 5: Green Skills-III 05
TOTAL DURATION 50

NOTE: Detailed Curriculum/ Topics to be covered under Part A: Employability Skills can be
downloaded from CBSE website.

Part-B – SUBJECT SPECIFIC SKILLS

• UNIT -1: BASIC ELECTRONICS AND COMPUTER FUNDAMENTALS


• UNIT -2: INSTALLATION AND CONFIGURATION OF OPERATING SYSTEM
• UNIT -3: INSTALLATION AND CONFIGURATION COMPUTER HARDWARE
• UNIT -4: COMPUTER ASSEMBLY AND DISASSEMBLY

UNIT-1 BASIC ELECTRONICS AND COMPUTER FUNDAMENTALS

S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1 Explain the • Concept of electricity, • Illustrate the energy foundation
basic of • Electrical quantities, and concept of
electrical and • Electronic components – electricity,
electronics active and passive • Identify the conductors and
components, insulators,
• Passive components – • Define electrical quantities –
Register, capacitor, inductor voltage, current, resistance,
• Active components – • Identify the various active and
Semiconductor, Diode, passive components,
Transistor, • Identify Transformer,
• Transformer, • Identify Integrated Circuit,
• Integrated Circuit, • Identify semiconductor memory,
• Semiconductor memory, • Identify power supply and its
• Power supply and its types, types,
• Batteries, • Identify batteries,
• Switched Mode Power • Identify Switched Mode Power
Supply, Supply,
• Identify Uninterrupted Power
• Uninterrupted Power Supply
Supply
• Printed Circuit Board and its
• Identify Printed Circuit Board and
types,
its types,
• Soldering and de-soldering, • Illustrate the soldering and
desoldering.
2 Explain the • Computer System, • Identify the Computer
Computer • Characteristics and Hardware and Software,
System Limitations of Computer, • Identify and name the main
Fundamentals • Generation of Computer, components of computer,
• Hardware and software, • List the classification criteria of
• Main components of computer,
computer System, Classify the given computer,
• Classification of Computer, • Identify the various computers
and determine its type
3 Identify the Input/ • Input devices • List the various types of input
Output devices • Types of input devices – devices,
Text input devices, • Identify and name the various
Pointing devices input devices,
• Audio visual input • List the features of various input
devices, Input card devices,
• Identify and name the various
readers, Input Reading
types of monitors,
Text / Codes, Input
• Comparing the features of
Sensors.
different types of monitors,
• Output devices • Identify and name the various
• Types of output types of printers,
devices, • Comparing the features of
• Soft copy output different types of printers,
devices – Monitors, • Identify and name the audio
LCD, LED monitors, output devices.
• Hard copy output
devices – Printer,
plotter
• Audio output devices

UNIT 2: INSTALLATION AND CONFIGURATION OF OPERATING SYSTEM

S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1 Appreciate the • Overview of Operating • Observe the booting process ,
basic concept of System, • Illustrate the functions of operating
operating • Booting process of operating system ,
system system, • List the various operating systems ,
• Functions or Tasks of the • Identify and name the operating system
operating system, ,
• Types of operating system – • Identify the operating system by user
Windows, Linux, Mac, interface ,
• Classification of Operating • Identify the of operating system as per
System, its ,
• Components of operating • classification, List the components of
• System – Device Driver, operating system – Device Driver,
Kernel, Shell. Kernel, Shell ,
• Identify Switched Mode Power Supply,
2 Install • Windows 10 system • Identify and list Windows 10
Windows 10 requirements, system requirements,
operating • Windows 10 upgrade or • Identify 32-bit and 64-bit
system clean installation, versions of Windows 10,
• 32-bit and 64-bit versions of • Demonstrate the general
Windows 10, features of Windows 10,
• General features of • Demonstrate to configuring
Windows 10, correct boot order,
• Configuring correct boot • Perform clean installation of
order, Windows 10,
• Clean installation of • Perform post installation tasks,
Windows 10, • Configure Windows 10 for
• Post installation tasks, language support,
• Region and language Demonstrate to turning off
support in Windows 10, automatic installation of device
• Static IP Address driver,
Configuration in • Demonstrate to configure static IP
Windows10, address in Windows10,
• Installation of Printer, • Demonstrate to installing printer and
• Installation of Scanner, scanner,
• Demonstrate to install antivirus
• Installation of antivirus
software.
software.
3 Install Ubuntu • Introduction to Linux, • Identify the features of Linux,
Linux operating • Features of Ubuntu Linux, • List the requirements for installation of
system • Installation Requirements, Ubuntu Linux,
• Preparing the bootable disk, • Demonstrate to prepare bootable disk,
• Installation process of • Demonstrate the installation process
Ubuntu Linux. of Ubuntu Linux.

UNIT 3: INSTALLATION AND CONFIGURATION COMPUTER HARDWARE

S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1 Install • Introduction to motherboard, • Identify the model and make of given
motherboard • Types of motherboard – motherboard,
integrated and non-integrated, • Identify various component on the
• Basic components of motherboard,
motherboard, • Identify the processor sockets, memory
• Motherboard form factors, banks on motherboard,
• Installation of motherboards, • Identify various expansion slots and
• The chip-set, ports on the motherboard,
• Bus and bus speed, • Identify various connectors and
• BIOS chip and CMOS battery, jumpers on motherboard,
• Install the motherboard,
• Expansion slots,
• Identify the CMOS,
• Expansion cards,
• Change setup parameters and features
• Memory slots,
on motherboard,
• Jumpers,
• Input output ports and system
• Front panel connectors,
resources,
• Input output ports and system • Identify the BIOS & CMOS,
resources,
• Remove and fix BIOS & CMOS
• Performance factor of
battery.
motherboard,
• Introduction to BIOS &
CMOS,
• BIOS /CMOS setting.
2 Install CPU • Introduction to processor, • Identify the given CPU,
and Heat Sink • CPU Basics, • Check the compatibility of
• CPU generations, CPU with the motherboard,
• Functions of CPU, • List the generations of CPU,
• Concept of program • Illustrate the concept of program
execution, execution,
• Major components of the • List the major components of the CPU,
CPU, • Demonstrate the process of installation
• Register Organization, of CPU,
• CPU features, • Identify heat sink and fan assembly,
• Types of CPU – 32 bit and 64 • Demonstrate the installation of heat
bit, sink and fan assembly.
• Intel and AMD processors,
• Processor technologies,
• Installation of CPU,
• Heat sink and fan assembly,
• Installation of heat sink and
fan assembly.
3 Install RAM • Introduction to memory. • List the various types of memory,
modules • Importance of memory in • Identify the given RAM chip,
computer, Check the compatibility of RAM chip
• Classification of memory – with the socket on motherboard,
internal and external, • Identify the RAM chips DDR1, DDR2,
• Types of internal memory – DDR3, DDR4,
RAM, ROM, • Identify the memory slot on the
• Types of RAM – DRAM, motherboard,
SRAM, • Demonstrate the installation of
• Types of DRAM – SDRAM, various types of RAM modules.
RDRAM, DDR
SDRAM, DDR1,DDR2,
DDR3, DDR4,
• Types of DRAM packages –
SIMM, DIMM,
• RAM configurations and
speed,
• Installation of RAM
4 Install the Disk • Introduction of Hard Disk • Identify the physical and logical
Drives Drive (HDD), components of HDD.
• Physical and logical • Identify the given HDD,
components of HDD, • Observe the working of HDD,
• Working of HDD, • Identify the types of HDD,
• Disk Drive Performance, • Identify external connections of HDD,
• Types of HDD – IDE, SATA, • Connect the external HDD to the
SCSI, computer,
• HDD speeds , • Demonstrate the installation of HDD in
• External connections types, desktop and laptop,
• Installation process of HDD in • Identify and name the optical discs
desktop and laptop, drives,
• Optical discs and drives, • Demonstrate the functioning of optical
• Functioning of optical drive, drive,
• Demonstrate the installation of optical
Installation of optical drives,
drives.
Disk drive interfaces.
UNIT 4: COMPUTER ASSEMBLY AND DISASSEMBLY

S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1 Use tools safely • Hardware tools – ESD tools, • Identify and list various types of
Hand tools, Cleaning tools, hardware tools used for
Diagnostic tools, computer assembly,
• Safety measures – electrical • Observe electrical safety, fire
safety, fire safety, safety,
• Protecting equipment, • Demonstrate to protect
• Electrostatic Discharge equipment,
(ESD), • Demonstrate to use power
• Electromagnetic Interference, protection devices,
• Power fluctuations, • Demonstrate to protect
• Power protection devices, environment.
• Proper disposal to protect • Demonstrate to tackle
environment power fluctuations,

2 Demonstrate • Tools and equipment required • Identify the collect various tools
the assembly for computer assembly, and parts required for computer
and • Computer parts and assembly,
disassembly peripherals and its • Demonstrate the installation of
of desktop compatibility with each part inside computer,
computer motherboard, • Demonstrate the computer
• Connectivity of internal parts assembly as a whole,
of computer system, • Connect the external parts and
• Computer assembly process, peripherals and check the
• Computer dis-assembly functionality of computer,
process. • Demonstrate to remove each part
inside the computer,
• Demonstrate the computer
disassembly as a whole,
• Practice the process of computer
assembly and disassembly.
3 Demonstrate the • Tools and equipment required • Identify the collect various tools
assembly and for computer assembly, and parts required for Laptop
disassembly of • Laptop parts and peripherals assembly,
laptop and its compatibility with • Demonstrate the installation of
motherboard, each part inside Laptop,
• Connectivity of internal parts • Demonstrate the Laptop
in laptop, assembly as a whole,
• Laptop assembly process, • Connect the external parts and
• Laptop disassembly peripherals and check the
process. functionality of Laptop,
• Demonstrate to remove each part
inside the Laptop,
• Demonstrate the Laptop
disassembly as a whole,
• Practice the process of Laptop
assembly and disassembly.
ELECTRONICS & HARDWARE (SUBJECT CODE -847)
Class XII (Session 2022-2023)
Total Marks: 100 (Theory-60 + Practical-40)

NO. OF HOURS MAX. MARKS


for Theory and for Theory and
UNITS Practical Practical
260 100
Employability Skills

Unit 1 : Communication Skills-IV* 10 -

Unit 2 : Self-Management Skills-IV 10 3

Unit 3 : ICT Skills-IV 10 3


Unit 4 : Entrepreneurial Skills-IV 15 4

Unit 5 : Green Skills-IV* 05 -

Total 50 10
Subject Specific Skills Theory Practical
(In (In Marks
Hours) Hours)
Unit -1: Computer Network Essentials. 25 25 10

Unit -2: Installation and Configuration 20 30 10


of Windows Server.
Unit-3: Installation and Configuration 20 30 10
of Linux Server.
Unit-4: IT Security Fundamentals. 10 20 10

Unit-5: Basics of ITIL v3 10 20 10

Total 85 125 50
Practical Work

Practical Examination 15
Written Test 10
Viva 5
Total 30
Project Work / Field Visit

Practical File / Student Portfolio 05


Viva Voce 05

Total 10

GRAND TOTAL 260 100

NOTE: * marked units are to be assessed through Internal Assessment / Student


Activities. They are not to be assessed in Theory Exams.
DETAILED CURRICULUM/TOPICS FOR CLASS XII:
Part-A: EMPLOYABILITY SKILLS

S. No. Units Duration in Hours


1. Unit 1: Communication Skills-IV* 10
2. Unit 2: Self-management Skills-IV 10
3. Unit 3: Information and Communication Technology Skills-IV 10
4. Unit 4: Entrepreneurial Skills-IV 15
5. Unit 5: Green Skills-IV* 05
TOTAL DURATION 50

NOTE: * marked units are to be assessed through Internal Assessment / Student


Activities. They are not to be assessed in Theory Exams.
The Detailed Curriculum/ Topics to be covered under Part A: Employability Skills can be
downloaded from CBSE website.

Part-B – SUBJECT SPECIFIC SKILLS

• UNIT -1: COMPUTER NETWORK ESSENTIALS.


• UNIT -2: INSTALLATION AND CONFIGURATION OF WINDOWS SERVER.
• UNIT -3: INSTALLATION AND CONFIGURATION OF LINUX SERVER.
• UNIT -4: IT SECURITY FUNDAMENTALS.
• UNIT -5: BASICS OF ITIL v3

UNIT-1 COMPUTER NETWORK ESSENTIALS.

S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1 Appreciate the • Concept of networking, • Draw a diagram of network and
network • Computer Networking, write importance of network in
concept and • OSI Model , our daily life,
technology • Concept of Protocol, • Draw a diagram of OSI model,
• Protocol: TCP, IP, UDP, FTP, • Identify the network technology
• Network Technologies : peer of the given network,
to peer and Client/ Server, • Identify the given network as
• Inter-network (Internet, • Internet, Intranet or Extranet,
Intranet, Extranet), • Draw the diagram of simplex, half
duplex and full duplex data flow.
• Data transmission : simplex,
half duplex, full duplex.
2 Connect and • Physical components : • Identify and name the given
use network nodes/ computer/ hosts, network component,
devices and Modem, RJ 45 Connector • Identify and name the given
peripherals and port, NIC, network devices,
• Installation and configuration • Connect computers/ host to
of NIC, switch/hub,
• Network Devices – Hub, • Assign IP address to host,
Switch, Gateway, Router, • Check connectivity using
Repeaters, Bridges. ping and ipconfig command,
• Attach network peripherals to the
hosts and share files, folders and
peripherals
3 Prepare cable • Introduction to • Check and verify system is in
and configure Ethernet, connected to ethernet,
network • Colour coding in • Check colour coding in
Ethernet, • Ethernet
• Network transmission • Demonstrate to prepare the
medium: given cable for networking,
• Guided and, • Demonstrate to crimp the cable.
Unguided,
• Guided : Coaxial
cable,
• Twisted pair cable
(UTP/ STP)
• Unguided : Radio
waves, Wi-Fi,
• Bluetooth, GSM,
• Cable preparation,
• Network adapter,
• Configuring network
adapter
4 Recognize • Concept of Internet, • Perform installation of LAN and
the network • IP addressing : Definition, troubleshooting of frequently occurred
designed Type(IPv4,IPv6), Ping, problems,
structure ipconfig command, Routing, • Draw the diagram of given
• Types of networking – network topology,
LAN, MAN, WAN, • Identify the network topology from the
• Network Topology – Bus, given graphics.
Star, Mesh, Hybrid, Ring,
• Advantages and
disadvantages of different
topology

UNIT 2: INSTALLATION AND CONFIGURATION OF WINDOWS SERVER.

S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1 Install Windows • Windows Server 2012 • Deploying Windows Server 2012,
Server 2012 Overview, • Install Windows Server 2012,
• Installing Windows Server • Create partitioning,
2012, • Configuring Windows Server
• Partitioning, 2012 Server,
• Post-Installation Configuration • Perform post installation ‐installation
of Windows Server 2012. • Configuration of Windows Server 2012.

2 Manage • Overview of Windows Server • Managing Servers


Windows 2012 Management, • Using Windows PowerShell to Manage
Server 2012 • Management tools available Servers,
in Windows Server 2012, • Perform basic administrative tasks using
• Introduction to Windows Windows
PowerShell. • PowerShell.
3 Install and • Overview of AD DS • Installing a Domain Controller,
configure • Overview of Domain • Configuring Active Directory Domain
Active Directory Controllers Services
Domain Services • Installing a Domain
Controller,
• Structure of AD DS,
• Purpose of domain
controllers
4 Manage • Managing User Accounts • Creating and Configuring User Accounts
Active • Managing Groups in AD DS
Directory • Managing user accounts through GUI,
Domain • Manage group accounts user accounts
Services Objects through GUI.
5 Implementing • Overview of Group Policy • Create and manage Group Policy
Group Policy • Group Policy Processing Objects (GPOs).
• Creating GPOs

UNIT 3: INSTALLATION AND CONFIGURATION OF LINUX SERVER.

S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1 Install Linux • Linux Server Overview, • Install Linux Server,
Server • Installation process of Linux • Create partitioning,
Server, • Configuring Linux Server,
• Partitioning, • Perform post installation ‐installation
• Post-Installation Configuration of• configuration of Linux Server.
Linux Server.

2 Manage Linux • Overview of Linux Server • Login as a superuser,


Server Management, • List the common administrative tasks,
• Introduction to Linux terminal, • List basic commands to manage server,
• Concept of superuser, • Use Linux commands for basic
• Linux Server management administration.
commands.
3 Understand the • Overview of Linux file • Draw the diagram of Linux file structure,
file structure of structure, • List the various system directory,
Linux • Linux users – superuser, • Create user and group,
group user and others, • Change user and group permissions,
• User permissions – read, • Perform the basic system
write, execute, administration using command
• Common commands for
system administration.
4 Install and • Overview of various services, • List the various services and its
remove packages • Commands for installing commands,
for services packages for various • Install packages for various services,
services, • Remove packages,
• Commands for removing • Update packages.
• packages for various
services,
• Updating packages.

UNIT 4: IT SECURITY FUNDAMENTALS.

S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1 Appreciate • Concept of security, • List different types of threats in
IT • IT security, computer system,
Security • Data Threats – Virus, • List the Characteristics of
Concepts malware, DoS attacks, • Phishing mail and websites,
Trojan, worm, phishing Recognise malicious, accidental
attacks, man-in-the middle, threats to data from individuals,
• Value of Information, service providers, external
• Personal Security, organisations,
• File Security. • Demonstrate to set the security level –
Low, Medium or High.
2 Describe • Ports, • List the antivirus software,
vulnerabilities • Services, • Install the antivirus software in the
• Code. given system,
• Scan and eradicate the virus form the
disk,
• Update the antivirus software
automatically and manually, Check
and change settings of antivirus
software.
3 Describe • Ports, • List the different types of ports,
vulnerabilities • Services, • List the various services running in
• Code. computer,
• Identify the errors and bugs in the
code for vulnerability

4 Describe security • Security policy, • Check security setting in


procedures • Physical security, operating system, Change
• Securing the network, security setting parameters,
• Securing devices, • Check auto and manual updates of
• Securing applications, operating system
• O/S updates.
5 Protect data • File and folder permissions, • Demonstrate simple encryption and
• Encryption, decryption method,
• Group policy. • Draw the diagram of cryptography
process
6 Appreciate the • Firewall, • Draw a diagram of firewall,
use of firewalls • Types of firewall – software • Demonstrate to restrict sites, Checking
and hardware, firewall is enabled or disabled in PC,
• Packet filter, • Name and list intrusion related tools.
• Stateful, • Draw the diagram of anti-intrusion
• Application level; technique-honey pot
• Intrusion detection systems;
• Intrusion prevention systems.

UNIT 5: BASICS OF ITIL v3.

S. LEARNING
THEORY PRACTICAL
NO. OUTCOMES
1 Appreciate the • Concept of ITIL, • List the business perspective of
concept of ITIL • Definition of ITIL, ITIL,
• The business perspective of • Draw the core structure of ITIL.
ITIL, The core structure of
ITIL
2 Describe • Internal and external • Identify the internal and external
the customers, customer,
concepts • Internal and external • List the internal and external services,
of services, • List the benefits of IT service
Service • Service management, management,
• IT service management, • List the stakeholders in service
Stakeholders in service management
management

3 Describe the • Structure of the ITIL service • Determine the CSF and KPI for the
structure of the lifecycle, given problem,
ITIL service • Concept of critical success • List the components of service
lifecycle factors (CSF), strategy,
• Concept of Key performance • List the components of service design,
indicators (KPI), • List the components of service
• Concept of Service Level transition,
• Agreement (SLA), • List the components of service
• The Five Core Processes operation,
• Service Strategy,
• Service Design,
• Service Transition,
• Service Operation
4 Problem • Problem management • Draw the problem management
management process flow, process flow,
Determination • List the significant problems,
resolution Problem • Determine the resolution of the given
management, problem
• Tracking report and control
measures.
TEACHING/TRAINING ACTIVITIES

The teaching and training activities have to be conducted in classroom, laboratory/ workshops and field
visits. Students should be taken to field visits for interaction with experts and to expose them to the
various tools, equipment, materials, procedures and operations in the workplace. Special emphasis
should be laid on the occupational safety, health and hygiene during the training and field visits.

CLASSROOM ACTIVITIES - Classroom activities are an integral part of this course and interactive
lecture sessions, followed by discussions should be conducted by trained teachers. Teachers should
make effective use of a variety of instructional aids, such as audio-video materials, colour slides, charts,
diagrams, models, exhibits, hand-outs, online teaching materials, etc. to transmit knowledge and impart
training to the students.

PRACTICAL WORK IN LABORATORY/WORKSHOP - Practical work may include but not limited to
hands-on-training, simulated training, role play, case based studies, exercises, etc. Equipment and
supplies should be provided to enhance hands-on learning experience of students. Only trained
personnel should teach specialized techniques. A training plan that reflects tools, equipment, materials,
skills and activities to be performed by the students should be submitted by the vocational teacher to the
Head of the Institution.

FIELD VISITS/ EDUCATIONAL TOUR - In field visits, children will go outside the classroom to obtain
specific information from experts or to make observations of the activities. A checklist of observations to
be made by the students during the field visits should be developed by the Teachers for systematic
collection of information by the students on the various aspects. Principals and Teachers should identify
the different opportunities for field visits within a short distance from the school and make necessary
arrangements for the visits. At least three field visits should be conducted in a year.

SKILL ASSESSMENT (PRACTICAL) - Assessment of skills by the students should be done by the
assessors/examiners on practical demonstration of skills by the candidate. The assessors assessing
the skills of the students should possess a current experience in the industry and should have
undergone an effective training in assessment principles and practices.

Practical examination allows candidates to demonstrate that they have the knowledge and understanding
of performing a task. This will include hands-on practical exam, viva voce and student portfolio
(File/journal).

Project Work (individual or group project) is a great way to assess the practical skills on a certain time
period or timeline. Project work should be given on the basis of the capability of the individual to perform
the tasks or activities involved in the project. Projects should be discussed in the class and the teacher
should periodically monitor the progress of the project and provide feedback for improvement and
innovation. Field visits should be organized as part of the project work. Field visits can be followed by a
small-group work/project work. When the class returns from the field visit, each group might be asked to
use the information that they have gathered to prepare presentations or reports of their observations.
Project work should be assessed on the basis of practical file or student portfolio Student Portfolio is a
compilation of documents that supports the candidate’s claim of competence. Documents may
include reports, articles, and photos of products prepared by students in relation to the unit of
competency.

Viva voce allows candidates to demonstrate communication skills and content knowledge. Audio or
video recording can be done at the time of viva voce. The number of external examiners would be
decided as per the existing norms of the Board and these norms should be suitably adopted/adapted as
per the specific requirements of the vocational subject. Viva voce should also be conducted to obtain
feedback on the student’s experiences and learning during the project work/field visits.

ORGANISATION OF FIELD VISITS/EDUCATIONAL TOURS:


In a year, at least 3 field visits/educational tours should be organised for the students to expose them to
the activities in the workplace.

Visit a computer assembly and service centre and observe the following: Location, Site, Computer
systems and peripheral devices. During the visit, students should obtain the following information from
the owner or the supervisor:

1. Computer System of various brands.


2. Computer parts and peripherals of various brands.
3. Specifications of various parts of computer system.
4. Comparison of various brands.
5. Types of computers.
6. Types of printers.
7. Types of scanners.
8. External and Internal Hard Disk.
9. Storage capacity of various storage devices.
10. Comparison of various parts based on cost.
11. Tools and equipment required for computer assembly.
12. Cost benefit analysis to purchase computer.
13. Specifications of computer based on the work requirement.
LIST OF EQUIPMENT AND MATERIALS
The list given below is suggestive and an exhaustive list should be prepared by the vocational teacher.
Only basic tools, equipment and accessories should be procured by the Institution so that the routine
tasks can be performed by the students regularly for practice and acquiring adequate practical
experience.

Tools Equipment Materials


 Components / Dividers
 Oscilloscope
 UTP Cat. 5 cables
 Rulers
 UTP Cat.3 cables
 T-square
 RJ 45 modular plug
 Multi-tester
 Learning Manuals
 Pliers
 Hubs/switches  Work Instruction
 Cutters
 CDROMs  Hand-outs
 Screw drivers
 Modem/router  Board marker
 Goggles
 Printers  White board
 Gloves
 Hubs  Schematic diagrams
 Protractor
 Server  Charts
 Steel rule
 Peripherals  Block diagrams
 LAN tester
 Desktop  Layout plans
 Utility softwares
Computers  Location Plans
 Anti-static wrist wrap
 Instrumentation diagrams
 Masks  Loop diagrams
 Crimping tools  System Control diagrams
 Flashlights  Drawing boards
 Sharp pointed tweezers
 Mirror (inspection)
 Soldering gun

TEACHER’S/TRAINER’S QUALIFICATION:

Qualification and other requirements for appointment of vocational teachers/trainers on contractual basis should
be decided by the State/UT. The suggestive qualifications and minimum competencies for the vocational teacher
should be as follows:
Minimum Qualification Minimum Competencies Age Limit
Bachelor of Engineering /
Technology in Electronics or
Computer Science / Technology The candidate should have a
OR Master of Computer minimum of 1 year of work
Application (MCA) OR Master of experience in the same job
Science (Computer Science) OR role. S/He should be able to 18-37 years (as on Jan. 01 (year)) Age
Master of Science (Information communicate in English and relaxation to be provided as per Govt.
Technology) OR NIELIT “B” Level local language. S/He should rules
Certificate. It is recommended to have knowledge of equipment,
have additional qualification such tools, material, Safety, Health &
as CCNA, CCP or any other Hygiene.
diploma in computer hardware
maintenance.

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