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IS&QA Chapter 2

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16 views23 pages

IS&QA Chapter 2

Uploaded by

tafadadi272727_40816
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Welcome

Course Title

Chapter 2-Supervisor

PPT 1
Outline
 Who is supervisor?
 Roles of supervisor
 Responsibilities of supervisor
 Functions of Supervisor

 Factors describing the performance


of the best supervisor.

 Key supervisory skills


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CHAPTER TWO : SUPERVSIOR

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Who is a Supervisor?
 The supervisor is the first-level manager responsible for
coordinating the work of non-management employees, or
employees who provide the products and services for the
customers of the organization
 Supervisors give instructions to and oversee the work of other
employees and may be charged with making sure great customer
service is provided.
 Unlike managers, they do not typically have the responsibility of
hiring or firing employees.
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Roles of a supervisor
I. Administrative Role
 Procure resources
 Provide leadership and direction
 Establish and enforce rules and standards, policies and
procedures
 Establish and maintain boundaries
 Adhere to prevailing societal laws
 Create and maintain a team-based atmosphere
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II. Managerial Role
 Managerial roles are behaviors adopted to perform various
management functions, like:

 Leading

 Planning,

 Organizing,

 Strategizing, and solving problems.


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III. Educational Role
• Teach values and belief system of the Institute
• Teach skills
• Provide and/or support educational program
• Teach discipline and correction
• Provide coaching & mentoring to promote staff
development
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IV. Service and support role
• Nurture physical and personal well-being

• Respect staff members

• Resolve conflict among staff

• Support all staff consistently in the way most suited to each person

• Demonstrate empathy & concern for staff

• Communicate with staff


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Responsibility of Supervisor
 Supervisor are responsible for managing a team’s progress and maintaining a positive
environment.

 A Supervisor’s responsibilities often include:


1. Managing Workflow

2. Training new Hires

3. Creating and managing team schedules

4. Reporting to HR and senior management

5. Evaluating performance and providing feedback

6. Identifying and applying career advancement opportunities

7. Helping to resolve employee issues and disputes.

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Functions of Supervisor
 Help workers to develop their innate qualities to improve their
performance

 Help subordinates to adjust to their job requirements

 Make the workers loyal towards their organization

 Provide expertise, skills, knowledge and experience to make


workers learn without fear and hesitation

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 Encourage free communication (upward and down ward )

 Cooperate with other supervisors

 Prove a good link between the management and workers


(upward and down ward )
 Solve personal problems of subordinates

 Maintain discipline

 Correct the mistakes of subordinates

 Explore new fields of knowledge

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Factors describing the performance of
the best supervisor.
1. Favorable Work Climate:
 The best supervisor creates and maintains high performance
standards under congenial work atmosphere.

 Goal oriented and strives to attain expected results by


adopting the right type of leadership to inspire confidence
and voluntary discipline from people.

 Favorable work climate can secure acceptance of his


authority voluntarily from people so that obedience and
loyalty can be easily secured from workers.

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2. Personal Maturity and Sensitiveness:
 The best supervisor acquires personal maturity and emotional
stability as well as empathy, i.e., sensitiveness to the feelings of
others and capacity to understand feelings and emotions of those
working under his command.

 Develops a talent of saying the right thing at the right time, does
not lose control even under pressure or tension and evinces a good
sense of humor.
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3. Human Relations Specialist:
The best supervisor is a practitioner of industrial psychology.

Recognizes individual differences as well as group mentality


and keeps interpersonal relations harmonious.

Capitalize human emotions, sentiments, and attitudes for


maximum productivity without sacrificing employee
satisfaction.
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 Compromise and ensure acceptable productivity and acceptable morale
or employee satisfaction.

 Supervisors of high productivity sections do recognize that productivity


is accomplished by people and not merely by procedures, policies and
controls.

 The best supervisor tries to consider each person’s strength and weak-
nesses and how men work together before he makes any job
assignments.

 Whenever possible, the supervisor assigns to a person a job he likes best.


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4. Technical Job Knowledge:
 The best supervisor is technically competent.

 Has sufficient knowledge and information to understand


any technical problem quickly and to devise the best
workable solution.

 Gets the job done easily.

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5. Self-development and subordinate development:
 The effective supervisor is deeply interested in the development of human
resources.

 Gives equal emphasis on his personal growth as well as on the growth of


his subordinates.

 Tries to make assignments of jobs interesting and challenging to his


subordinates.

 Purposeful duties create interest and vitality in the work and offer job
satisfaction to employees.

 Challenging work helps advancement of subordinates.

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6. Knowledge and Execution of organization Plans and
Policies, guiding principles:
The best supervisor knows fully the plans and policies
of management and executes thoroughly.

Keeps up with changes in corporate policies and


procedures and gives full information of such changes
to subordinates.

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Key supervisory skills
 Supervisors need a special set of skills to be able to
effectively lead their team.

 If you are a supervisor or would like to become one,


it's important that you develop your supervisory skills
to be the best leader possible.

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1. Written and verbal communication
2. Decision-making
3. Interpersonal skills
4. Conflict resolution
5. Cooperation
6. Willingness to learn
7. Adaptability
8. Positivity
9. Mentorship
10.Time management
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