Introduction to Pharmacy Retail

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Hello everyone and welcome to the course on Introduction to Pharmacy – Retail.

As you all would know, Pharmacy is a branch of science dealing with the manufacture and
standardization of pharmaceuticals. Its scope include growing plants used as medicines, synthesizing
medicinal compounds, and analyzing medicinal substances.

0.2 sec

The pharmacist is responsible for producing dosage forms of medicines such as tablets, capsules and
sterile solutions for injection.

In this course you will learn,

What is a pharmacy and its types Introduction to Pharmacy – Retail Sections in a Retail Pharmacy
Prescription arriving and processing in the pharmacy Best practices in pharmacy data entry Inventory
management that will include in store inventory administration and transfers to another outlet
Factors affecting profit margins and Attempts to improve the profit margins. The last one would be
Future ahead for retail services in pharmacy.

What is Pharmacy?
The word pharmacy is derived from the Greek word “Pharmakon”, meaning medicine or drug.
According to the dictionary pharmacy is defined as “the art and science of preparing and dispensing
drug”.

As stated by the American Heritage dictionary of the English Language, a pharmacy is a place where
medical drugs are prepared, dispensed, or sold.

Types of Pharmacies

There are 8 different kinds of pharmacies.

Let us learn about them in brief one by one in next cards

1. Compounding Pharmacy

A compounding pharmacy manufactures and prepares medications in a way that is convenient and
efficient like some patients may benefit from the reformulation of tablets into solution form.

There are times when compounding pharmacies can dispense ready-made medications as well.
2. Hospital Pharmacy

A Hospital pharmacy is a place where a hospital, clinic, or nursing home manages patients' medical
needs. Compounding medications for sterile medical products, individualized dosing, and clinical
trials can also be handled by hospital pharmacies.

Furthermore, these pharmacies may be involved in administration functions such as storage,

selection, distribution, and prescribing of medications.

3. Clinical Pharmacy

A clinical pharmacy can be found at hospitals, clinics, nursing homes, and other medical centers. The
role of the clinical pharmacy is to ensure that medications are used to achieve the best possible
outcomes.

These pharmacy professionals will assist in predicting medication interactions and reducing adverse
reactions.

4. Consulting Pharmacy

A consulting pharmacy is comparatively new to other branches of pharmacy. In contrast to

dispensing medications, consulting pharmacies perform theoretical reviews of medications.
Consultant pharmacists can provide services to patients at their homes or in nursing homes. 5.
Industrial Pharmacy

An industrial pharmacy oversees the development of drugs to ensure accurate production. It involves
using their pharmaceutical knowledge to test the efficiency and safety of newly released drugs.

Pharmacists work in an industrial pharmacy to assist the usage of the drug and to impart knowledge
to the HCPs on the benefits and adverse reactions of the same.

6. Ambulatory Care Pharmacy

An ambulatory care pharmacies are on the move which enables the HCP to meet patients in their
own area. Generally, these are predominant in the rural areas. As a result, they reduce the number
of health center visits.

A healthcare organization usually manages this type of pharmacy.

7. Specialty Pharmacy

A specialty pharmacy offers services and medications to help treat rare and complex medical
conditions like cancer, rheumatoid arthritis, and multiple sclerosis. Many medications that specialty
pharmacies provide need special handling, storage, and administration.

8. Retail Pharmacy
A retail pharmacy store sells medicine at retail prices. They are also known as "retail community
pharmacies." These pharmacies are independently owned or operated pharmacies.

Residents can access these pharmacies throughout the community since they are usually located all
over.

Pharmacy Retail Best Practices - Data Entry

 The doctor’s written prescription matches one in system

 Capture patient demographics in the software as this can be used in turn to create various
reports.

 The prescription filled date and prescription written date should be enter accurately.

 Patient’s address including city, state and zip are captured accurately.

 Capture the physician’s registration number or prescriber DEA and NPI accurately.

 The details including the days for which medications are supplied to the patient.

One of the best practice is to check whether the prescription ______ date and prescription _______
date should be entered accurately. Filled; Written

State True or False: Retail pharmacies are NOT independently owned.

False

Sections of a Retail Pharmacy

Imagine this to be a floor plan of retail pharmacy. Let us go to each section in the store one by one
and learn about it in brief.

 Over-the-counter/front end— Provides customers with a variety of medicines, devices, and

consumables that can be purchased without a prescription.

 Behind-the-counter OTC— Medicines and devices that are available without a prescription
but are stored in pharmacies.

 Pharmacy workstations— New prescriptions and refill requests are entered into the
computer system.

 Counseling area— Basic information about the medication is explained to the patient.

 Pick-up area (drive-thru)—area designated for prescription pick-up.

 Prescription drop-off— Patient can place their prescriptions here to check if their details are
correct.

 Pharmacy counter— Where pills are counted, liquids are measured, and compounds can be
prepared.

 Compounding area— Medicines are prepared as per the prescriptions.

 Storage—Common storage areas include: medication storage, a refrigerator/freezer; filled

prescriptions; dispensing supplies, such as vials,and prescription records.

Prescription Arrival at Pharmacy

 1. Fax - Fax is also one of the modes via which prescriptions reach the pharmacist.

2. Phone - in - Patient can either call, text or send a digital photocopy of the prescription
details.

3. Walk - in - Patient walks in the pharmacy store to collect the medicine prescription

4. Internet Delivery - Patient can either call, text or send a digital photocopy of the prescription
details

Prescription Processing at Pharmacy

1. Receiving and reviewing the order

 2. Prescription entered in the pharmacy computer system

3. Prescription label printed

4. Insurance billed, if applicable

5. Prescription is filled

6. Final check

7. Stored for pick-up/Delivery

Inventory Management - In-Store

Inventory management is a critical task for the pharmacy stores as it can
affect the sales. This video discusses how to manage pharmacy inventory
in detail with examples.

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Inventory Management - In-Store

Traditionally, inventory management has been performed through a visual method. The pharmacy
manager would walk from shelf to shelf in the store, looking at what is in stock and what needs to be
ordered.

This was a manual and a very lengthy process.

Inventory Management - Transfer

This video will demonstrate how to seamlessly transfer the inventory from one pharmacy outlet to
another.

Let us have a look.

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Factors Impacting Margins and Profitability

 Corruption - Large purchasers, such as hospitals, might compel wholesalers to pay them to
secure exclusive partnerships.

 Regulation - Drug markups, critical drug prices, and records of maintenance costs and
margins.

 Counterfeit - According to WHO, around 10% of medications in over 110 countries were poor
or fraudulent.

 Margin - 30-50 per cent range in countries where drug pricing is not regulated, 25% in
developing countries and 3 percent in the competitive & consolidated markets.

Attempts Made to Improve Margins

  Private Label - Consumers understand the efficacy of active components and are willing to
utilize private label items in over-the-counter pharmaceuticals

 More categories - Pharma retail establishments sell a limited selection of home supplies
now.

 Revenue stream - Diagnostics, insurance goods, vaccinations, consultations, and other

income sources are being added by retailers.

The Influence of Pandemic on

Pharmacy Retail
Healthcare Operations

Changes to increase patient and employee safety. Examples of

modifications include increasing cleanliness routines, structuring facilities
in such a way that allows for social separation, such as restricting the
number of people permitted in waiting areas, and so on.

The Influence of Pandemic on Pharmacy Retail

Online Buying Behavior

Respondents from the consumer health industry to Euromonitor International’s pandemic, Voice of
the Industry Survey highlighted the move to online buying as a crucial consumer behavior that will be
a lasting change as a result of the pandemic.

Summary

Let us summarize what we have learned in this course,

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Transcript:

Let us summarize what we have learned in this course,

We have learned what is pharmacy and its types.

We learned in detail about retail pharmacy which is also known as community pharmacy. In addition,
we now understand why we should follow best practices while uploading data into the pharmacy
software system.

We saw that a retail pharmacy usually has 8 section that are Over-the-counter/front end, Behind-
the-counter OTC, Prescription drop-off, Pharmacy workstations, Pharmacy counter, Storage, Pick-up
area (drive-thru), and a Counseling area.

We now understand how to manage inventory in-store as well as the transfers from one outlet to
another.

Further we saw different factors like Corruption, Regulation, Counterfeit medicines and profit
margins are affected in current scenarios of online commerce.

Many pharmacy have added additional services to boost the revenues include Private Label, adding
More categories and Revenue stream like Diagnostics and vaccinations etc.

The pandemic has affected all the businesses and retail pharmacy is no different. Along with that we
saw how the future of pharmacy is molding with the help of technology and AI.

Thank You for enrolling and completing the course on Introduction to Pharmacy – Retail.

Hope you liked the course. Request you to provide your value feedback. Thank You.

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You said:

One of the best practices in pharmacy data entry is to make sure that the prescription ______ date
and prescription _______ date matches. Filled and Written Written and Discard Filled and Discard

ChatGPT said:

The correct answer is:

Filled and Written

One of the best practices in pharmacy data entry is to ensure that the prescription filled date and
prescription written date match. This helps ensure proper documentation, minimizes errors, and aids
in compliance with regulations.

You said:

Patient can either call, text or send a __ photocopy of the prescription details. Non-Digital Digital

ChatGPT said:
The correct answer is:

Digital

Patients can either call, text, or send a digital photocopy of the prescription details. This typically
refers to sending a scanned copy or photo of the prescription via email, text message, or another
digital method.

You said:

Which among the following option is NOT a factor that is affecting profit margins. Corruption
Fragmentation Margins Regulation

ChatGPT said:

The correct answer is:

Margins

"Margins" themselves are not a factor that affects profit margins; rather, they are the result of
various factors such as corruption, fragmentation, and regulation. These factors can influence a
business's profit margins, but "margins" is just the outcome or measure of profit.

You said:

Question Type: Single-Select State True or False: While processing a prescription, after receiving and
reviewing the order the next step is to fill the prescription. False True

ChatGPT said:

The correct answer is:

False

After receiving and reviewing the prescription order, the next step is typically to verify the
prescription, ensuring that it is correct and appropriate for the patient. This may involve checking for
potential drug interactions, allergies, or other concerns. Only after verification does the pharmacy
proceed with filling the prescription.

You said:

Question Type: Single-Select State True or False: Retail pharmacies are NOT independently owned.
False True

ChatGPT said:

The correct answer is:

False

Retail pharmacies can be independently owned. While many retail pharmacies are part of large
chains, there are also many that are independently owned and operated by individual pharmacists or
small groups.

You said:

Question Type: Single-Select Poorly managed inventory can increase the number of customer
______. Appreciation Applaud Complaints
ChatGPT said:

The correct answer is:

Complaints

Poorly managed inventory can lead to stockouts, delays, or incorrect products, which can increase
the number of customer complaints.

You said:

Question Type: Single-Select Which of the following option is NOT available in the inventory transfer
software that was showed in the video. Transfer requests Transfer out Transfer in Transfer declined

ChatGPT said:

The correct answer is:

Transfer declined

"Transfer declined" is typically not an option available in inventory transfer software. The common
options include Transfer requests, Transfer out, and Transfer in, which are part of the inventory
management process.

You said:

According to WHO, around __ percentage of medications in over 110 countries were poor or
fraudulent. 30 10 20 40

ChatGPT said:

The correct answer is:

10

According to the World Health Organization (WHO), around 10% of medications in over 110
countries were poor quality or fraudulent.

You said:

The pharmacies that are on the move which enables the HCP to meet patients in their own area is
called _______________ pharmacy. Consulting Ambulatory Care Industrial Clinical

ChatGPT said:

The correct answer is:

Ambulatory Care

Ambulatory care pharmacies are those that enable healthcare providers (HCPs) to meet patients in
their own area, providing services outside of traditional hospital settings, such as in clinics or home
visits.

You said:

________ consumer behavior will be a lasting change as a result of the pandemic. Online purchasing
Offline purchasing No purchasing
ChatGPT said:

The correct answer is:

Online purchasing

Online purchasing behavior is expected to be a lasting change as a result of the pandemic, as many
consumers have become more accustomed to shopping online for convenience, safety, and efficiency
during the pandemic.

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