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17 views11 pages

Untitled 2

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primeluggages
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MT- 413

Total Quality Management


Lect. # 8
Roll of Effective Leadership

Dr. Nazeer Ahmad Anjum


Mechanical Engineering Program
Engineering University Taxila
Good Leaders
1. Give priority attention to customers and
their needs
2. Empower, rather than control, subordinates.
3. Emphasize improvement rather than
maintenance.
4. They emphasize prevention.
5. Encourage collaboration rather than
competition.
6. They train and coach, rather than direct and
supervise.

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Good Leaders
7. Learn from problems.
8. They continually try to improve
communications.
9. They continually demonstrate their
commitment to quality.
10. Choose suppliers on the basis of quality, not
price.
11. Establish organizational systems to support
the quality effort.
12. Encourage and recognize team effort.

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Role of TQM Leaders
 All are responsible for quality improvement
especially the senior management & CEO’s.
 Ensure that the team’s decision is in harmony
with the quality statements of the organization.
 Senior TQM leaders must read TQM literature
and attend conferences to be aware of TQM
tools and methods.
 Senior managers must take part in award and
recognition ceremonies for celebrating the
quality successes of the organization.
 Coaching others and teaching in TQM seminars.
 Senior managers must liaise with internal,
external and suppliers through visits, focus
groups, surveys.
 They must live and communicate TQM.

5
Effective leadership
 Effective leadership starts with the Chief
Executive’s vision, capitalizing on market or
service opportunities, continues through a
strategy that will give the organization
competitive advantage, and leads to
business or service success.
 Together, effective leadership and TQM
result in the company or organization doing
the right things, right first time.
 The five requirements for effective
leadership are the following:

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Effective leadership
1. Developing and publishing clear documented
corporate beliefs and objectives – a mission
statement
The beliefs and objectives should address:
 The definition of the business.
 A commitment to effective leadership & Quality
 Target sectors and relationships with customers.
 Indications for future direction. (principal plans)
 Commitment to monitoring performance against
customers' needs and expectations, and
continuous improvement.
2. Developing clear and effective strategies and
supporting plans for achieving the mission and
objectives.

7
Effective Leadership
3. Identifying the critical success factors and critical
processes.
4. Reviewing the management structure
5. Empowerment – encouraging effective employee
participation
Particular attention must be paid to the following:
A. Attitudes
 The key attitude for managing any winning
organization may be expressed as “I will personally
understand who my customers are and what are
their needs and expectations of me”.
 This attitude must start at the top, then it must
percolate down to be adopted by every employee.
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Effective leadership
B. Abilities
 Every employee must be able to do what is needed
and expected of him or her.
 Training and its effectiveness
C. Participation
 For effective employees participation in making the
company or organization successful, employees
must be trained to:
E  Evaluate – the situation and define their
objectives.
P  Plan – to achieve those objectives fully.
D  Do, implement the plans.
C  Check – that the objectives are being achieved.
A  Amend, take corrective action if they are not.

9
Leadership: Guiding the Organization in the Pursuit
of Excellence: Key Issues
 Is the leadership and  Are leaders actively engaged
governance structure in campus activities?
clearly defined and  Are leaders actively engaged
understood? with public, professional, and/
 Are senior leaders or academic groups?
effective role models?  Are ethics and integrity
 Do leaders promote emphasized?
leadership at all levels?  Are the organization’s pertinent
 Are leadership goals legal and regulatory risks and
established? issues addressed?
 Are there informal and  Do leaders encourage public
formal methods for responsibility and attention to
reviewing leadership and the organization’s impact on
governance the physical and social
effectiveness environment?
throughout the
organization?
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Leadership Benefits
Policy and Strategy Formulation,
establishing and communicating a clear
vision of the organisation's future.
Goal and Target Setting, translating the
vision of the organisation into measurable
goals and targets;
Operational Management, empowered and
involved people achieve the organisation's
objectives;
Human Resource Management, having an
empowered, motivated, well informed and
stable workforce.
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