PROJECT PROPOSAL

ON

Service center management software

Submitted in accordance with the curriculum requirement,
for sixth semester of the
Vocational Diploma in Engineering
in the Branch
‘Information Technology’
of
Dayalbagh Educational Institute,
DEEMED-TO-BE-UNIVERSITY
(DAYALBAGH, AGRA)

By:
Name: Bhushan Sharma
Roll Number – 2104942

Name: Sunil Sikarwar

Roll Number - 2104962

Name: Satyam Yadav

Roll Number - 2104960

Name: Anurag Singh

Roll Number - 2104921

Submitted to:
Mr. Yogesh Singh

1
Acknowledgment

 We express our heartfelt gratitude to Mr. Yogesh Singh for his

unwavering support, expert guidance, and valuable insights
throughout the course of this project.

His mentorship was instrumental in helping us navigate complex

challenges and stay focused on our objectives.

  We sincerely appreciate the faculty members of our

department for their constant encouragement, constructive criticism,
and helpful suggestions, which contributed greatly to the refinement
of our project.

  We are grateful to our peers and classmates who provided

thoughtful feedback, shared their perspectives, and collaborated with
us during brainstorming and review sessions.

  We also extend our thanks to the online development

community, including contributors on forums, open-source platforms,
and technical blogs, whose shared knowledge and tools significantly
aided our research and development efforts.

  Lastly, we acknowledge the learning environment provided

by our institution, which nurtured innovation, teamwork, and
problem-solving skills essential to the successful completion of this
project.

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Table of Contents
Cover Page

Acknowledgement

Section 1: Introduction ..............................................................................................................................

1.1 :Brainstorming: Why Did I Choose This Project? .............................................................................
1.2 : Problem Statement .......................................................................................................................
1.3 : Objectives ......................................................................................................................................
1.4 : Scope .............................................................................................................................................
1.5 : Importance of Service centre management software ..................................................................
Section 2: Existing Project .........................................................................................................................
Section 3: Proposed Project: Service centre management Using Python and SQL spyder ......................
3.1 : Project Theory: ..............................................................................................................................
3.2 : Block Diagram ................................................................................................................................
Section 4:Technology Used .......................................................................................................................
4.1 : Frontend Technologies .................................................................................................................
4.2 : Backend Technologies ...................................................................................................................
4.3 : Testing Technologies .....................................................................................................................
4.4 : Implementation and Deployment .................................................................................................
4.5 : Documentation Technologies .......................................................................................................
Section 5:Advantages ................................................................................................................................
Section 6: Conclusion ................................................................................................................................
Section 7: References ................................................................................................................................

3
Table of Contents

S. No. Topics Page No.

1. Cover Page

2. Acknowledgement

3. Table of Contents

4. Introduction

4.1 Brainstorming

4.2 Problem Statement

4.3 Objectives

4.4 Scope

4.5. Importance of Service Centre Management Software

5 Existing Project and model

6. Proposed Project

6.1 Technology used

6.2 Front End

7 Backend

7.1 Testing

7.2 Implementation / Deployment

7.3 Documentation

7.4 Pros and cons

7.5 Conclusion

8 References

4
Section 1: Introduction

In today’s fast-paced world, convenience and efficiency are key expectations in service
industries, especially hospitality. Dining out has transformed from a spontaneous activity to a
well-planned experience, where long waiting times and mismanaged bookings can severely
impact customer satisfaction. In response to this, we present the Restaurant Reservation
System, a web-based solution aimed at streamlining the reservation process for both
customers and restaurant managers.

This project report outlines the design, development, and implementation of an intuitive and
scalable restaurant reservation system built using the MERN stack (MongoDB, Express,
React, and Node.js). The system empowers customers to make real-time table reservations
while offering restaurant staff a centralized dashboard to manage those bookings efficiently.

Key Contributors and Gratitude

We take this opportunity to express our sincere appreciation to everyone who contributed to
the successful completion of this project:

Mr. Yogesh Singh – for his exceptional guidance, continuous encouragement, and
technical mentorship throughout the project lifecycle.

Faculty members and academic advisors – for providing critical feedback and
direction, which helped us refine our approach and design.

Our peers and classmates – whose insights, collaborative spirit, and discussions
enhanced the overall quality of the project.

The online development community – including open-source contributors, forum

members, and technical writers, for providing valuable documentation, code samples,
and solutions to technical challenges.

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1.1 :Brainstorming: Why Did I Choose This Project?

 Solving a Real-Life Problem

I noticed that many restaurants, especially local ones, still rely on manual reservation systems
which often lead to overbooking, long queues, and unsatisfied customers. Creating a digital
reservation platform addresses a genuine and recurring issue in the food service industry.

  Post-COVID Digital Shift

The pandemic accelerated the need for digital solutions in customer service. Contactless
interactions, remote bookings, and reduced wait times became essential. A restaurant
reservation system directly responds to these evolving customer expectations.

  Opportunity to Learn Full-Stack Development

I wanted to challenge myself by building a complete application using modern web
technologies (React, Node.js, MongoDB). This project gave me a hands-on experience with
both frontend and backend development, APIs, and deployment.

  Scalability and Customization

Unlike commercial solutions that are costly or rigid, this system can be customized for small
local restaurants. It can scale from a single restaurant to a multi-branch setup.

  Interest in UI/UX and Real-Time Systems

I’ve always been interested in creating intuitive interfaces and applications that interact in
real time. Building features like live table availability and instant SMS/email notifications
allowed me to explore this interest further.

  Practical Application in Entrepreneurship

This project can be turned into a viable product or startup idea. Developing something with
real market potential made the work more exciting and meaningful.

  Academic Relevance and Skill Development

The project aligns well with the goals of my diploma in Information Technology. It helped
me build skills in system design, database management, user authentication, and cloud
deployment—all valuable for my career path.

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1.2 : Problem Statement

 1.Inefficient Job Scheduling and Management

Manual job allocation leads to delays and mismanagement.
Difficulty in tracking job progress in real time.
Ineffective technician assignment results in longer service times.

🔹 2. Inaccurate Inventory and Spare Parts Tracking

Lack of real-time inventory updates causes stockouts or overstocking.
Inability to track spare parts usage accurately.
Delays in reordering parts affect service delivery.

🔹 3. Poor Customer Experience

Delayed service updates and communication.
Lack of real-time notifications for service status.
Difficulty in managing customer history and preferences.

🔹 4. Billing and Invoicing Errors

Manual billing processes prone to inaccuracies.
Delays in generating invoices and processing payments.
 5.Inconsistent tax calculations and compliance issues.
Lack of Data-Driven Insights
Limited access to performance reports and analytics.
Difficulty in identifying trends and making informed decisions.
Ineffective resource planning due to lack of real-time data.

🔹 6. Communication Gaps
Inefficient coordination between front-desk staff, technicians, and management.
Lack of automated customer notifications for service updates.
Missed follow-ups due to poor communication tracking.

🔹 7. Limited Scalability and Accessibility

On-premise systems restrict remote access.
Difficulty in managing multiple service branches.
Limited flexibility in adapting to business growth.
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1.3 : Objectives
The main goal of this project is to design and develop an efficient, scalable, and user-friendly
Restaurant Reservation System that simplifies and automates the process of table bookings
for both customers and restaurant staff. The system aims to address the limitations of manual
reservation processes and meet the growing demand for digital solutions in the hospitality
industry.

Primary Objectives:

✅ To enable real-time table reservations via a web-based platform

Provide customers with the ability to check table availability and make reservations
instantly from any device.

✅ To build a centralized dashboard for restaurant administrators

Allow staff to view, manage, and update reservations, track occupancy status, and
handle multiple bookings simultaneously.

✅ To automate communication with customers

Integrate SMS and/or email notifications for booking confirmations, reminders, and
cancellations to reduce no-shows and miscommunications.

✅ To maintain a secure and scalable database

Use MongoDB to store user data, reservation details, and restaurant information with
proper indexing and security practices.

✅ To offer multi-restaurant or multi-branch support

Allow owners to manage reservations for multiple locations through a single admin
panel.

✅ To ensure a mobile-friendly and responsive user interface

Design the frontend using React.js to ensure compatibility across different screen
sizes and devices.

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 ✅ To implement user authentication and role-based access control
Differentiate access for customers, restaurant staff, and administrators to ensure data
privacy and security.

✅ To collect customer feedback and dining history

Enable restaurants to view past reservations, ratings, and preferences to improve
service and personalize experiences.

✅ To create a deployable and maintainable system using cloud services

Host the application using modern deployment platforms like Render, Heroku, or
Vercel, with continuous integration support.

1.4 : Scope
The scope of the Restaurant Reservation System encompasses the design, development,
and deployment of a full-stack web application that automates and manages the table booking
process for restaurants. The system is intended to improve customer satisfaction, reduce
operational inefficiencies, and offer scalable solutions for single or multi-branch restaurants.

Inclusions (What the System Will Cover):

✅ Online Table Reservations

Customers can view available time slots and tables in real time and make reservations
from their desktop or mobile device.




✅ Admin Dashboard
Restaurant staff and administrators can manage incoming reservations, block or
unblock tables, and view daily schedules and customer history.




✅ Multi-Restaurant/Branch Support
Owners can manage multiple outlets from a centralized system with individual
settings for each location (e.g., opening hours, table count, capacity).

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 


✅ User Authentication System

Secure login and registration for both customers and admins, with role-based access
control to protect sensitive data.




✅ Real-Time Notifications
Automated SMS/email alerts for booking confirmation, modification, and
cancellations using integrated APIs (e.g., Atal SMS).




✅ Reservation Analytics & Reports

Track peak booking times, customer frequency, and table occupancy rates for better
staffing and inventory planning.




✅ Feedback Collection Module

Allow users to rate their dining experience post-reservation, helping restaurants gather
insights for continuous improvement.




✅ Cloud-Based Deployment
Hosted on platforms like Vercel, Render, or Heroku with database support from
MongoDB Atlas, ensuring global accessibility and uptime.

Exclusions (What the System Will Not Cover):

❌ Offline Booking Integration

The system does not currently support offline or in-person reservation syncing.




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 ❌ Point of Sale (POS) Integration
No integration with billing or in-house POS systems (planned for future
enhancements).




❌ Food Ordering or Menu Management

This project is limited to reservations only and does not handle menu browsing or
online food ordering.




❌ Third-party Aggregator Integration

It does not integrate directly with platforms like Zomato or Swiggy for reservations.

1.5 : Importance of Service centre management software

In an era where convenience and efficiency define customer satisfaction, a digital

restaurant reservation system is no longer a luxury—it is a necessity. The traditional, manual
methods of managing bookings are increasingly inadequate in meeting the demands of
modern diners and operational efficiency for restaurant owners.

1. Enhancing Customer Experience

Reduces Waiting Time:

Customers can book tables in advance, avoiding long queues during peak hours and
ensuring a smoother dining experience.

Improves Transparency and Convenience:

Real-time visibility into table availability gives customers control over their booking
and scheduling.

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 Timely Communication:
SMS or email confirmations, reminders, and cancellation alerts help customers stay
informed and avoid confusion..

Models Used in Service

1. User Model

Represents both customers and admins.

Fields:

name – Full name of the user




email – Unique identifier used for login




password – Hashed for security




role – Either "customer" or "admin"




phoneNumber – For SMS notifications




createdAt – Timestamp

2. Reservation Model
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Stores all reservation records made by users.

Fields:

userId – Reference to the User model




restaurantId – Reference to the restaurant




tableId – Reference to the reserved table




date – Date of reservation




timeSlot – Reserved time slot




status – "pending", "confirmed", "cancelled", or "completed"




createdAt – Timestamp

3. Restaurant Model

Holds general info about restaurants.

Fields:

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 

name – Restaurant name




location – Address or area




description – Optional info




openingHours – Start and end times




numberOfTables – Used to generate available table slots




adminId – Reference to the managing user

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15
Section 4:Technology Used
In this project, several technologies have been employed to handle data collection, storage,
processing and visualization. These technologies work together to create an efficient and
scalable system. Below is a breakdown of the key technologies used:

4.1 : Frontend Technologies

The frontend of the system is responsible for providing an interface for the users to interact
with the system. It ensures that data is displayed clearly, predictions are visualized in an
understandable manner, and users can make informed decisions.
 HTML:
o Purpose: HTML is the standard markup language used to structure the web
pages. It helps in defining the layout, text, and basic elements on the page.
o Usage: Used for creating the basic structure of the web application (e.g., stock
search forms, user interface elements, charts).
 CSS:
o Purpose: CSS is used to style the web pages and make them visually
appealing.
o Usage: It is used to enhance the user interface by styling charts, tables, graphs,
and form elements, making them responsive and easy to use.
 JavaScript:
o Purpose: JavaScript is used for adding interactivity and dynamic content to
the webpage.
o Usage: It handles user interactions, such as making AJAX calls to fetch stock
data, displaying real-time predictions, updating visualizations, etc.
 Dash (for Interactive Web Application):
o Purpose: Dash is a Python framework that allows the development of
interactive web applications.
o Usage: Dash can be used to create dashboards that show real-time stock price
predictions, performance evaluation graphs, and historical stock price trends.

4.2 : Backend Technologies

.

Backend (Node.js + Express) Features


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RESTful API: Exposes endpoints for managing reservations, users, tables, and time
slots. E.g., POST /api/reservations, GET /api/tables.




User Authentication: Utilizes JWT (JSON Web Tokens) for secure user login and
session management, ensuring that only authenticated users can make or manage
reservations.




Asynchronous Operations: Handles multiple reservation requests simultaneously

with Node.js’s non-blocking, event-driven architecture, ensuring efficient data
processing.




Database Interaction (MongoDB): CRUD (Create, Read, Update, Delete) operations

for managing reservations, users, table data, and availability in MongoDB.




Real-Time Updates: Integrates with WebSockets (e.g., Socket.io) to push real-time

updates to the frontend, such as table availability and reservation status changes.




Data Validation: Validates incoming data (e.g., reservation details) using libraries
like express-validator to ensure correctness and prevent malicious inputs.




Error Handling: Centralized error-handling middleware for catching and responding

to errors (e.g., invalid data, system failures) in a user-friendly manner.




Rate Limiting: Prevents abuse by limiting the number of requests a user can make to
the reservation system (e.g., using express-rate-limit).

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 


Reservation Management: Includes endpoints to create, update, cancel, and retrieve

reservation details, ensuring customers can view or modify their bookings.




Table Availability Logic: Handles checking table availability based on time slots,
current reservations, and other factors (e.g., capacity, date).




Admin Access: Admin endpoints to manage the restaurant’s reservation data, such as
viewing upcoming reservations, managing tables, and configuring time slots.




Security: Uses security best practices such as password hashing (e.g., bcrypt), and
HTTPS encryption to ensure user data is protected.




Logging: Implements logging for monitoring requests and server performance (e.g.,
using winston or morgan).




Email Notifications: Sends email confirmations for successful reservations or

cancellations (via services like SendGrid or NodeMailer).




Scheduling: Allows admins to set, modify, and manage available hours, special dates,
and other time-related configurations for reservations.

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4.4 : Implementation and Deployment

Implementation Plan
The project will follow a phased approach to ensure systematic development and deployment:
1. Data insertion: data insertion in MYSQL by using this software.

2. Data Preprocessing: Clean and preprocess data to handle missing values, outliers,
and normalization.
3. Feature Engineering: Extract relevant features such as moving averages, volatility
indices, and momentum indicators to enhance the model.
4. Model Development: development in this model is that by using spyder we create an
interface of this software.
5. Testing and Validation: Validate models using techniques like cross-validation and
performance metrics such as RMSE (Root Mean Squared Error) and accuracy scores.
Deployment: Host the application on platforms like AWS or Docker for accessibility and
scalability.
Once the system is built and tested, it must be deployed to a server where users can access it.
The deployment process ensures that the system runs smoothly in a live environment.
 Docker:
o Purpose: Docker is a platform used for containerizing applications.
o Usage: It allows the system (both frontend and backend) to be packaged into
containers, ensuring that the application works the same way on any machine,
reducing deployment issues.
 AWS (Amazon Web Services):
o Purpose: AWS provides cloud computing resources such as virtual servers,
storage, and database services.
o Usage: AWS EC2 can be used to deploy the backend (Flask app), while RDS
can be used for managing SQL databases. AWS S3 can be used to store any
large datasets or logs.
 CI/CD (Continuous Integration/Continuous Deployment):
o Jenkins, GitLab CI, or GitHub Actions:
 Purpose: These tools help automate the deployment pipeline.
 Usage: They automatically test the code, deploy the application to
servers, and ensure that updates are continuously integrated into the
live system without downtime.

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4.5 : Documentation Technologies
Good documentation is critical for both development and end-users. It helps other developers
understand the code and users understand how to use the application.
1.Database Management Systems (DBMS)
Purpose: Store and manage large volumes of customer, service, and inventory
data.
Technologies Used:
SQL-based DBMS: MySQL, PostgreSQL, Microsoft SQL Server, Oracle.
NoSQL DBMS: MongoDB, Firebase, or Couchbase for handling unstructured
data.
Benefits:
Enables real-time data retrieval for service records, customer profiles, and job
statuses.
Ensures data consistency and accuracy across departments.

🌐 2. Cloud Storage and Backup

Purpose: Store and manage service documentation, invoices, and reports in the
cloud.
Technologies Used:
AWS S3 (Amazon Web Services), Google Cloud Storage, Microsoft Azure.
Cloud-based platforms (e.g., Dropbox, OneDrive) for backup and remote
access.
Benefits:
Ensures data security and redundancy with regular backups.
Allows remote access to service documents from any location.

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Section 5:Advantages
1.Improved Efficiency and Productivity:
Automates routine tasks such as appointment scheduling, job assignment, and billing.
Reduces manual effort and minimizes human errors.
Increases the overall productivity of staff.
2.Enhanced Customer Experience:
Provides real-time updates on service status through SMS or email notifications.
Improves communication and customer satisfaction.
Allows for faster issue resolution.
3.Better Inventory and Resource Management:
Tracks stock levels of spare parts and tools.
Automates reordering to prevent stockouts.
Optimizes resource allocation and reduces waste.
4.Better Security and Data Management:
Secure storage of customer data, job history, and financial records.
Ensures data privacy and compliance with regulations.
Reduces the risk of data loss with cloud-based backup
5.Scalability and Flexibility:
Easily scales to accommodate business growth.
Can be customized to meet the specific needs of the service center
Integrates with other business systems like CRM, ERP, and accounting software.
6.Cloud Integration and Remote Access:
Cloud-based software enables remote management.
Provides real-time access to data from multiple locations.
Enhances collaboration between departments.

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THANK YOU

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