Raghu Karamcheti MS, MBA

Dallas, TX • +1 858-780-6136 • [email protected]

Accomplished technology and product management leader adept at pioneering EDUCATION

enterprise-wide GenAI & AI/ML systems to streamline processes across departments.
Master Of Business
Proven expertise in implementing and managing specialized orchestrators to enhance Administration
operational workflows and automation. Demonstrates strong leadership in driving
University Of California
innovation, operational efficiency, and significant growth. A skilled team player and
Irvine
collaborator, expertly aligning technology initiatives with business goals to deliver
scalable solutions. Committed to leveraging data-driven strategies to enhance Master Of Science
performance and customer satisfaction in competitive environments.
University Of Nevada
Las Vegas
WORK EXPERIENCE
Bachelor Of Engineering
Accenture 04/2015 - 08/2024
Kuvempu University
Enterprise Gen AI Tech Arch Delivery Lead India
• Led cross-functional teams to identify 50+ Gen AI use cases. Streamlined
approvals via operating & architecture forums, reducing implementation time by CERTIFICATIONS
minimum 20% and deployed 12 high-impact AI projects, driving operational
improvements and innovation Data Product Manager Nano
Degree
• Pivotal in leading and collaborating with cross-functional subject matter experts to Udacity (Part of Accenture)
implement an enterprise-wide Gen AI orchestrator, driving efficiency and
significantly improving operational scalability across multiple departments. SAFe Agilist
• Developed comprehensive framework to evaluate AI agents and categorized use Post Graduate Certification
cases for optimal architecture patterns, empowering builders to enhance in Artificial Intelligence and
deployment success and efficiency. Machine Learning
Principal Product Manager The University of Texas,
Austin
• Led a global team of 24 direct reports and over 50 cross-functional stakeholders,
including 6 Product Managers, driving approximately 25 annual transformation and Lean Six Sigma Green Belt
feature enhancement initiatives in the Digital Collaboration technology landscape. Purdue University
This effort involved strategically reengineering product portfolio analytics.
Project Management
• Enhanced analytics across 7 products by integrating 12 data sources and defining Professional
145 KPIs through Design Thinking, yielding insights that improved user
(License to be Renewed)
experience, risk management, and customer satisfaction. This initiative
significantly advanced data-driven decision-making and strategic business AWS Cloud Practicioner
outcomes.
Certified Supply Chain
• Transformed the digital workplace by analyzing product features, user needs, Professional
trends, and incidents, and developing strategic roadmaps and an automation (License to be Renewed)
playbook. Achieved a 40% cost reduction, enhanced customer satisfaction, and
drove sustainable growth, driving sales. RPA Developer Foundation
Training by UiPath
• Crafted and managed strategic roadmaps and an automation playbook utilizing
AI/ML, IoT, AR, and VR, reducing operational costs by 40%, enhancing customer
VOLUNTEERING &
satisfaction, and fostering sustainable growth through detailed analysis of product
LEADERSHIP
features and market trends.
• Led product lifecycle from ideation to enhancements, defining roadmaps, Project Management Institute
prioritizing features, and planning releases & backlogs. Conducted market Associate Director Marketing
analysis, developed business cases, secured budgets, and implemented Agile
International Business
practices like MVP. Streamlined development, improved collaboration, and Association - The Paul
increased customer satisfaction, reducing time to launch by 20%. Merage School of Business
Vice President (Technology)
 • Boosted technology adoption rates by 85% through targeted omnichannel Accenture - Diversity, Equity,
campaigns and strategic initiatives, including the UI/UX redesign of technology and Inclusion
interfaces for optimal user experience. Additionally, optimized support sites for • Directed and produced
enhanced usability and searchability, culminating in a 95% increase in customer 10+ cross-cultural
satisfaction awareness videos.
Product/Program Manager • Presented strategies for
• Successfully implemented the Objectives and Key Results (OKR) framework to effective collaboration in
define and align vision for digital initiatives, resulting in clearly articulated cross-cultural work
objectives and measurable key results that significantly accelerated digital environments.
transformation and enhanced organizational performance.
• Consolidated, evaluated, and offered 94 self-support applications through a well- AWARDS & SCHOLARSHIPS
designed, A/B hypothesis tested UI/UX site to maintain employee productivity and
Learning Awards - Enabler of
increase operational efficiencies across the enterprise. This initiative reduced the FY
incidents and achieved annual cost savings of $238K. 08/2019
• Developed strategic roadmaps for digital worker tools, secured $335K annual Accenture
savings through new licensing models, and led negotiations. Enhanced user
engagement and efficiency with targeted adoption strategies and training. Winner- Accenture Ideas
Campaign
• Championed a blockchain-based smart contract solution to streamline hardware 08/2019
ordering from RFI to asset management, significantly cutting inventory costs, Accenture
reducing delays and errors, and boosting orderer satisfaction and agility.
Global Business Process Lead SKILLS
• Successfully led the implementation and management of ServiceNow
Product Management: A/B
Orchestrator, revolutionizing service desk operations by optimizing workflows and
Testing, Agile Methodologies,
automating tasks. This initiative significantly enhanced agent productivity, elevated
Business objectives, Business
service quality, and improved overall organizational efficiency, resulting in a partner, Business/Product
measurable impact on operational performance and customer satisfaction. Strategy Development,
• Optimized data quality and spearheaded the development of a cloud-based, real- Communication &
time Service Desk analytics dashboard to monitor performance comprehensively. Collaboration, Customer
Centralized global data in the Enterprise Data Lake, equipped with proactive Focus, Data-Driven Decision
anomaly alerts, leading to the elimination of 5 FTEs and driving significant cost Making, Development
lifecycle, Digital Product
savings through enhanced decision-making capabilities.
Management, Drive value,
• Spearheaded an enterprise-wide data transformation, reducing incident categories Lifecycle Management, MVP
from 19 to 8, which enhanced efficiency, accuracy, and resource allocation, Strategies, New features,
boosting user satisfaction and achieving $232K in annual savings. Additionally, Optimization strategies,
established robust Data Governance processes to sustain these improvements. Portfolion & Program
Management, Presentation/
• Redesigned the customer satisfaction survey by integrating simple emoji-based Storytelling, Problem-Solving,
feedback, which increased the survey success rate by 7x, enhanced data quality, Process Optimization, Project
and implemented sentiment analysis to improve decision-making processes. Management, Prototyping,
• Drove shift from reactive to proactive service/problem management, expanding Risk Management, Roadmap
trend analysis coverage from 9 to 64 applications, resulting in heightened Development & Execution,
customer satisfaction and reduced annual repair costs by $575K, and optimized Software Development
operational efficiency. Methodologies, Team
Leadership, Technical
• Drove the analysis of service desk processes, identifying key automation Acuman, User Experience (
opportunities that led to the development of an automated playbook. Innovations UX) Design
included AI-driven segmentation of tickets based on descriptions for accurate team
routing, sentiment analysis from feedback loops, and surveys, all projected to save
$3 million.
• Evaluated AI tools for critical use cases and streamlined the follow-up process by
automating integrations between Outlook, ServiceNow, and AI technologies,
achieving an anticipated savings of ~3 FTE across all Service Desks.
Procure to Pay Digital Transformation Lead Organizational Change
• Led the overhaul of indirect procurement processes for a Fortune 100 client, Management:
deploying SAP S/4HANA and SAP Fiori apps to significantly enhance efficiency. Change Impact Assessment,
Collaborator, Communication
Strategy and Management Consultant Strategy, Communicator,
• Developed strategic product introduction plans for technology and cosmetics Corporate Communication,
companies using Porter’s Five Forces, SWOT, competitor analyses, and customer Monitoring & Evaluation,
demographics. Collaborated with marketing teams to design and execute digital Software Development,
advertising campaigns, enhancing brand visibility and market penetration. Stakeholder Analysis,
Stakeholder Engagement,
• Developed a comprehensive value tree with 40 KPIs for client's Marketing team, Training & Coaching
optimizing processes across Demand Generation, Lead Scoring, Nurturing, and
Distribution, establishing industry-leading practices and impacting strategic Technical Skills: Agile
Software Development, AWS
metrics.
Cloud Platform, Azure, Azure
• Transformed client’s business by consolidating suppliers, enhancing e- AI/ML Services, Azure Cloud
procurement controls, instituting new inventory reporting, and renegotiating Services, Azure DevOps,
contracts, realizing $10M in savings. Confluent/Apaches Suite,
Google AI Services, Google
• Enhanced the accuracy of a cloud-based ERP provider's subscriptions forecasting Cloud Platform, Machine
model from 40% to 80%, enabling more reliable financial planning and budget
Learning Algorithms, Power
allocation. BI, Python, Qlik, SAP,
• Negotiated cost reductions of $500K (10% of total spend) through strategic price ServiceNow, SQL,
negotiations, market study, and leveraging volume increases. Resulted in Streamlining and automating,
significant cost savings for the business. Tableau, Technical Product
Management
• Enhanced client's Accounts Payable by conducting value stream mapping,
identifying inefficiencies to boost effectiveness by 87% and significantly reducing Data Analytics & AI/ML
Skills:
waste.
AI Frameworks, Algorithms,
Big Data, Cloud Computing,
Caterpillar Inc. (CGN Global) 08/2014 - 04/2015
Data Analysis, Data
Sr Consultant - Business and Digital Transformation Processing & Analysis, Data
• Crafted strategies for Caterpillar's greenfield facility, leveraging data analysis and Science, Data Visualization,
forecasting to achieve $3M annual savings and foundational enhancements in Machine Learning,
digital automation and systems. Performance Metric, Statistical
Analysis
• Led freight bidding activities for ocean and trucking services, saving $250K
annually. Developed strategies to improve supply chain efficiency and reduce
inventory through better parts packaging and process improvements PUBLICATIONS

• Managed inventory for 14,000 parts, setting key performance indicators (KPIs), Mathematical Solution for the
and designing systems for efficient material handling, resulting in significant Determination of the Optimal
Warehouse Location and the
operational improvements. Optimal Distribution Route
05/2005
General Atomics 08/2005 - 07/2014
ASME
Lead Project Engineer/Project Manager
• Developed analytical models to consistently identify, analyze, and evaluate
supplier to readjust and/or develop creative sourcing strategies that would best
meet short and long-term business needs at lowest sustainable costs.
• Analyzed and scored supplier’s bids. Provide Purchasing Department the
information for releasing RFP/RFI/RFQ to suppliers.
• Led initiative to develop SAP master data for frequently used items by the
department. Coordinated with cross-functional teams for smooth migration to SAP
ERP system from IBM legacy system.