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Solved Past Papers 2022

The document contains solved past papers from 2022, focusing on effective communication in business, cultural understanding, ethical concerns, business letter structure, and examples of formal communication such as a congratulatory letter and a job application. It emphasizes the importance of clear communication, cultural sensitivity, and ethical practices in fostering good relationships and decision-making in a business environment. Additionally, it includes a business report proposing new ideas to boost business growth and a job application letter for a Software Engineer position.

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khadijahrehman0510
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9 views4 pages

Solved Past Papers 2022

The document contains solved past papers from 2022, focusing on effective communication in business, cultural understanding, ethical concerns, business letter structure, and examples of formal communication such as a congratulatory letter and a job application. It emphasizes the importance of clear communication, cultural sensitivity, and ethical practices in fostering good relationships and decision-making in a business environment. Additionally, it includes a business report proposing new ideas to boost business growth and a job application letter for a Software Engineer position.

Uploaded by

khadijahrehman0510
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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SOLVED PAST PAPERS 2022

QUESTION # 01 :
( i ) Why is effective communication necessary in business ?
· Avoids Confusion : Clear communication helps everyone understand
their work properly.
· Improves Teamwork : Employees can work better together when they
understand each other.
· Builds Good Relationships : Good communication creates trust
between workers, managers, and customers.
· Helps in Decision Making : Sharing correct information helps in
making smart business choices.
· Increases Productivity : When instructions are clear, work is done
faster and better.
( ii ) What do we mean by culture ?
Culture : means the way people’s background, habits, and beliefs affect
how they talk, listen, and behave in a business setting. It includes how
people greet, speak, write, and show respect at work.
. For example:
~ In Japan, people may bow and speak very politely.
~ In Western countries, people may speak more directly.
~ Some cultures like formal emails, while others are okay with casual
messages.
( iii ) Why is it important to understand the cultural values of a
particular group in business communication ?
1. To Avoid Misunderstandings : Different cultures have different
ways of speaking and behaving. Knowing them helps prevent confusion.
2. To Show Respect : Understanding someone’s culture shows that you
respect their beliefs and traditions.
3. To Build Good Relationships : People feel more comfortable when
you understand their values, which helps in teamwork and trust.
4.To Communicate Clearly : Cultural knowledge helps you send the
right message in the right way.
5. To Succeed in Global Business : If you work with people from other
countries, knowing their culture helps in doing better business.

( iv ) What do you mean by ethical concerns in business


communication ?
Ethical concerns : mean doing the right and honest thing when sharing
information at work. It includes telling the truth, respecting others,
keeping secrets safe, and not cheating or lying in messages.
· Honesty : Always give true and correct information.
· Respect : Use kind and respectful words while talking or writing.
· Privacy : Keep private or personal information safe.
· Fairness : Don’t hide facts or mislead people.
· Responsibility : Take care of what you say or write because it can
affect others.
( v ) Write five parts of a business letter.
Parts of a Business Letter:
1. Heading – This shows the sender's address and the date.
2. Receiver’s Address – The name and address of the person or
company you are writing to.
3. Salutation – A polite greeting like "Dear Sir/Madam" or "Dear Mr. Ali."
4. Body – The main part of the letter where you write your message
clearly and briefly.
5. Closing and Signature – A polite ending like "Yours sincerely"
followed by your name and signature.
( vi ) What is a refusal letter in business communication ?
Refusal letter : is a letter used in business to politely say "no" to a
request, offer, or proposal. It is written in a respectful and clear way so the
other person understands the reason for the refusal without feeling bad.
Example situations :
~ Saying no to a job application.
~ Refusing a business deal or request for credit.
~ Declining a service or product offer.

QUESTION # 02 :
1. Write a letter congratulating the G.M. of a business firm on
completion of twenty-five year of business life.
Congratulation Letter :

Address :
7, Jinnah Colony
Lahore.
Date : 7 May 2025
To,
The General Manager
Star Enterprises Pvt. Ltd.
Samanabad, Lahore .
Subject : Congratulations on 25 Years of Successful Business
Dear Sir,
I am very happy to congratulate you on completing twenty-five
successful years in business. It is truly a great achievement and a moment
of pride for you and your company.
Your hard work, leadership, and dedication have helped your
company grow and earn respect in the business world. Reaching
this milestone shows your strong commitment and honest efforts.
I wish you and your team many more years of success, growth, and
good reputation in the future.
Once again, congratulations on this great achievement.
Yours sincerely,
Khadijah.
2. Write a sampal formal report considering that you are a
businessman.
Business Report :
Date : 7 May 2025
To : The General Manager
From : Starline, Sales Executive
Subject : Need for New Ideas to Boost Business.
1. Introduction :
This report explains why we need new ideas to improve our business
growth. In recent months, our sales and customer interest have slowed
down. To stay ahead of our competitors, we must bring in fresh ideas.
2. Current Situation :
~ Sales have not increased in the last three months.
~ Fewer customers are showing interest in our old products.
~ Competitor companies are offering new and creative services.

3. Reasons for New Ideas :


~ Customers like new and exciting products.
~ Market trends are always changing.
~ New ideas help us grow and attract attention.
~ Innovation keeps our brand strong and fresh.
4. Suggestions :
~ Launch new product designs or versions.
~ Offer discounts, combos, and loyalty programs.
~ Improve our social media and online marketing.
~ Ask employees to share creative ideas in monthly meetings.
~ Use customer feedback to develop better products.
5. Conclusion :
Bringing in new ideas is very important to keep our business growing. It
will help us attract new customers and keep the old ones happy. I request
you to consider these suggestions and support creative planning for a
better future.
3. Think of a new business and write a detailed proposal.
Job Application Letter :
Your Address:
LA 10, Lake View Apartments
Samanabad, 0123
Date : 7 May 2025
To,
The HR Manager
Techmachine Pvt. Ltd.
Bangalore 123
Subject : Application for the Post of Software Engineer
Dear Sir,
I am writing to apply for the post of Software Engineer in your
well-known company, as advertised. I have completed my B.Tech in
Computer Science from Lahore University in 2023 and have strong
knowledge of programming languages like Java, Python, and C++.
I have also completed a 6-month internship at Infernos, where I
worked on website development and mobile apps. I enjoy solving
problems and learning new technology. I believe I can contribute positively
to your team.

I am attaching my resume with this letter for your kind review. I would be
thankful if you give me a chance to prove my skills in your company.
Looking forward to your reply.
Yours sincerely,
Khadijah Rehman
Email : [email protected]
Phone : +91-000000000

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