Oracle® Banking Retail Accounts

Cloud Service
Retail Accounts User Guide

Release 14.8.0.0.0
G29320-01
April 2025
Oracle Banking Retail Accounts Cloud Service Retail Accounts User Guide, Release 14.8.0.0.0

G29320-01

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Contents

1 Configurations
1.1 Business Product 1-1
1.1.1 Create Business Product 1-2
1.1.2 View Business Product 1-20
1.2 Test Simple Account Creation 1-21
1.2.1 Test Simple Account Creation 1-22
1.2.2 Test Simple Account View 1-23
1.3 Joint Holder Type 1-24
1.3.1 Create Joint Holder Type 1-24
1.3.2 View Joint Holder Type 1-25
1.4 Relationship Type 1-26
1.4.1 Create Relationship Type 1-27
1.4.2 View Relationship Type 1-27

2 Servicing Configurations
2.1 Branch Date Configurations 2-1
2.2 Business Product Configuration 2-1
2.2.1 About Business Product Configuration 2-2
2.2.2 Create Business Product 2-2
2.2.3 View Business Product 2-6
2.3 Business Process Configuration 2-7
2.3.1 About Business Process Configuration 2-8
2.3.2 Create Business Process 2-9
2.3.3 View Business Process 2-15
2.4 Servicing Configuration 2-16
2.4.1 Create Service Preferences 2-17
2.4.2 View Service Preferences 2-18
2.5 Bulletin Board Maintenance 2-19
2.5.1 Create Bulletin 2-19
2.5.2 View Bulletin 2-21
2.6 Memo Maintenance 2-24

iii
3 Operations
3.1 Dashboard 3-2
3.1.1 Servicing Tasks 3-3
3.1.2 Bulletin Board 3-4
3.1.3 My Diary 3-6
3.1.4 My Pending Tasks 3-9
3.2 Account Creation 3-9
3.3 Servicing Charge 3-10
3.4 Customer Information 3-13
3.5 Account View 3-15
3.5.1 Account 360 3-16
3.5.1.1 Account Balance 3-19
3.5.1.2 Account Information 3-19
3.5.1.3 Account Holder Details 3-20
3.5.1.4 Account Details 3-21
3.5.1.5 Account Statement Details 3-22
3.5.1.6 Suggested Actions 3-22
3.5.1.7 Alerts 3-24
3.5.1.8 Recent Transactions 3-26
3.5.1.9 Interest Details 3-26
3.5.1.10 Frequent Actions 3-27
3.6 Maintenance 3-28
3.6.1 Account Address Update 3-28
3.6.2 Joint Holder Maintenance 3-32
3.6.2.1 Maintain Joint Holder Details 3-35
3.6.3 Nominee Details Update 3-38
3.6.3.1 Add Nominee 3-41
3.6.3.2 View Nominee Details 3-47
3.6.3.3 Edit Nominee Details 3-49
3.6.4 Account Preferences 3-49
3.6.5 Account Closure 3-53
3.7 Statement 3-60
3.7.1 Ad hoc Account Statement 3-61
3.7.2 Account Statement Frequency 3-64
3.8 Status Update 3-67
3.8.1 Activate Dormant Account 3-68
3.8.2 Account Status Change 3-70
3.9 Limits 3-72
3.9.1 Unsecured Overdraft Limits 3-73
3.9.2 Temporary Overdraft Limit 3-79
3.9.3 Advance against Uncollected Funds 3-82

iv
 3.10 Amount Block 3-85
3.10.1 Amount Block 3-85
3.10.2 View and Modify Amount Block 3-88
3.11 Cheque Book 3-93
3.11.1 Cheque Book Request 3-94
3.11.2 Cheque Book Status 3-96
3.11.3 Stop Cheque Payment 3-99
3.11.4 View and Modify Stop Cheque Payment 3-106
3.11.4.1 View Stop Cheque Payment 3-109
3.11.4.2 Modify Stop Cheque Payment 3-112
3.11.4.3 Close Stop Cheque Payment 3-116
3.12 Inquiry 3-119
3.12.1 Account Transactions 3-120
3.12.2 Cheque Status Inquiry 3-122
3.12.3 Account Closure Inquiry 3-124
3.13 Staff Restrictions 3-128
3.14 Access Restriction 3-128
3.15 Business Events in Oracle Banking Retail Accounts 3-129

A Functional Activity Codes

B Error Codes and Messages

Index

v
 Purpose

Preface
• Purpose
• Audience
• Documentation Accessibility
• Diversity and Inclusion
• Conventions
• Related Documents
• Acronyms and Abbreviations
• Screenshot Disclaimer
• Basic Actions
• Symbols and Icons
• Prerequisite

Purpose
This guide is designed to help user quickly get acquainted with the features and functionality of
Oracle Banking Accounts Retail Cloud Service. It provides an overview to the product and
the steps involved in the creation and the maintenance of Retail Accounts.

Audience
This user guide is intended for the following end Users / User Roles in a Bank:

Table User Roles

User Role Functions

Back Office Clerk Input functions for contracts
Back Office Managers/Officers Authorization functions
Product Managers Product definition and authorization
End of Day Operators Processing during End of Day/ Beginning of Day
Financial Controller/Product Managers Generation of reports

Documentation Accessibility
For information about Oracle's commitment to accessibility, visit the Oracle Accessibility
Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customer access to and use of Oracle support services will be pursuant to the terms
and conditions specified in their Oracle order for the applicable services.

6
 Diversity and Inclusion

Diversity and Inclusion

Oracle is fully committed to diversity and inclusion. Oracle respects and values having a
diverse workforce that increases thought leadership and innovation. As part of our initiative to
build a more inclusive culture that positively impacts our employees, customers, and partners,
we are working to remove insensitive terms from our products and documentation. We are also
mindful of the necessity to maintain compatibility with our customers' existing technologies and
the need to ensure continuity of service as Oracle's offerings and industry standards evolve.
Because of these technical constraints, our effort to remove insensitive terms is ongoing and
will take time and external cooperation.

Conventions
The following text conventions are used in this document:

Convention Meaning
boldface Boldface type indicates graphical user interface elements associated with an
action, or terms defined in text or the glossary.
italic Italic type indicates book titles, emphasis, or placeholder variables for which
you supply particular values.
monospace Monospace type indicates commands within a paragraph, URLs, code in
examples, text that appears on the screen, or text that you enter.

Related Documents
The related documents are as follows:
• Account Configurations User Guide
• Current Account Origination User Guide
• Getting Started User Guide
• Oracle Banking Common Core User Guide
• Savings Account Origination User Guide
• Security Management System User Guide

Acronyms and Abbreviations

The list of the acronyms and abbreviations that are used in this guide are as follows:

Table Abbreviations

Abbreviation Definition
ATM Automated Teller Machine
BBAN Basic Bank Account Number
CASA Current and Savings Account User Guide
ECA External Credit Approval
EOD End of Day

7
 Screenshot Disclaimer

Table (Cont.) Abbreviations

Abbreviation Definition
GL General Ledger
IBAN International Bank Account Number
LOV List of Values
MMDA Money Market Deposit Account

Screenshot Disclaimer
Personal information used in the interface or documents is dummy and does not exist in the
real world. It is only for reference purposes.

Basic Actions
This topic describes about basic actions that can be performed on a screen.

Table Basic Actions

Action Applicable Description

Stages
Approve Approval The system displays a section where approval remarks if any can be
input. Click OK to submit. The transaction is sent to the Host system
through Oracle Banking Routing Hub. The Host system validates the
transaction again and the transaction is created if all the validations are
successful. If the transaction fails, the transaction is moved to Handoff
retry stage, and user can view the error message. In this stage, the
authorizer can retry or reject the transaction. On reject, the transaction
is sent back to the maker to modify or delete it.
Note: The maker checker validation will be provided if the same maker
tries to approve the transaction.
Audit Initiation, Audit details provide the logs of users who have acted on the
Approval, and transaction, the transaction date, and the time for all stages that the
Hand off transaction has passed through.
Retry

8
 Basic Actions

Table (Cont.) Basic Actions

Action Applicable Description

Stages
Auto Initiation Auto authorization can be configured for the branch servicing screens by
Authorizatio creating a Rule based on life cycle code.
n The steps to create the Auto authorization as follows:
1. Create the fact value as LIFECYCLECODE.
2. Create Rule to enable Auto authorization for any servicing screen
and add the expression in Rule for that screen's lifecycle code.
While creating a Rule the product processor should be given as
DEPOSIT and fact should be selected as LIFECYCLECODE.
For Example:

IF ( LIFECYCLECODE == TDPOMN )

output

Section1 LEVEL:0

3. Create or modify a Rule Group with Name ApprovalRuleGroup

and map the Rule(s) created in the step (2).

Note:
You can define one single Rule for all the screens and
add the expression for the life cycle code or you can
define individual Rule for each screen and map to the
Rule group.

Note: For more information, refer to the Oracle Banking Common Core
User Guide to create Fact, Rule and Rule Group.
Back Initiation, In case the user missed to specify or need to modify the details in the
Approval, and previous segment, click to navigate to the previous segment.
Hand off
Retry
Cancel Initiation, Cancel operation cancels the transaction input midway without saving
Approval, and any data. The user is alerted that the input data would be lost before
Hand off confirming the cancellation.
Retry
Change Log Approval When the authorizer clicks on the Change Log button, the system
displays the changes made to the transaction in a pop-up window. By
default, the change log is set to display only modified values. The
Change Log button has two options, they are, All and Updated. The
All button displays both modified and non-modified fields and the
Updated button displays only the modified fields. The old and new
values are displayed so that the authorizer can compare or verify the
values and decide on further action. Also, the new values appear is red
for easy recognition.
Close Initiation, Users can close the transaction input screen. The system displays a
Approval, and warning message to the user that any unsaved data would be lost. User
Hand off can either choose to ignore the message and close the screen or
Retry choose to Save and Close the transaction.

9
 Basic Actions

Table (Cont.) Basic Actions

Action Applicable Description

Stages
Delete Initiation Delete operation deletes the transaction without saving any data. The
user is alerted that the input data would be lost before confirming the
deletion.
Document Initiation, The maker of the transaction can click on Document to upload
Approval, and documents that are relevant to the transaction. Once uploaded, the
Hand off documents are available for viewing during authorization or by the
Retry maker.
Host Error Hand Off Hand off Retry comes into use whenever a transaction input from the
Retry mid-office system fails authorization due to Host System rejection. The
authorizer of the transaction can view the reason for Host rejection and
take appropriate action.
i icon Initiation, To view the Customer details such as the photograph, signature,
Approval, and customer ID, Account Branch, and balance, the i icon is used. The i icon
Hand-off becomes active once the maker of the transaction inputs the account
Retry number and tabs out of the field. The i icon is useful to inquire customer
information about both the debit and the credit account numbers.
Maximize Initiation, User can maximize the transaction input screen.
Approval, and
Hand off
Retry
Minimize Initiation, Users can minimize the transaction input screen. When the screen is
Approval, and minimized, it appears as to a separate tab within the same web page.
Hand-off
Retry

10
 Basic Actions

Table (Cont.) Basic Actions

Action Applicable Description

Stages
Multi-Level Initiation Multi-level authorization can be configured for the branch servicing
Authorizatio screens by creating a Rule based on life cycle code.
n The steps to create the Multi-level authorization as follows:
1. Create the fact value as LIFECYCLECODE.
2. Create Rule to enable Multi-level authorization for any servicing
screen and add the expression in the Rule for that screen's lifecycle
code.
While creating a Rule the product processor should be given as
DEPOSIT and fact should be selected as LIFECYCLECODE.
For Example:

IF ( LIFECYCLECODE == TDPYIN )

output

Section1 LEVEL:1~DSR_FA_TDPAYIN_AUTH,
LEVEL:2~DSR_FA_TDPAYIN_AUTH

Note:
If customer wants to use separate Functional Activity
Code for each Level then Rule output need to be define
like

LVELE:1~<FUNCTIONAL_ACTIVITY_CODE1>,
LVELE:2~<FUNCTIONAL_ACTIVITY_CODE2>

3. Create or modify a Rule Group with name ApprovalRuleGroup

and map the rule(s) created in the step (2).

Note:
You can define one single rule for all the screens and
add the expression for the life cycle code or you can
define individual rule for each screen and map to the rule
group.

Note: The maker checker validation will be provided if the same maker
tries to authorize the single or multi-level approval tranaction.

11
 Symbols and Icons

Table (Cont.) Basic Actions

Action Applicable Description

Stages
Overrides Initiation, If override messages had appeared during initiation stage and they were
Approval, and accepted by the maker during submission, the Overrides button
Hand-off appears in the Initiation screen if the transaction is subsequently
Retry rejected by the authorizer.
On the Override Details section, click Decline to go back to the
transaction screen to modify or cancel it, or click Accept to complete the
initiation stage and move the transaction to the approval stage.The
Overrides button is displayed in the Approval and Hand-off retry stage if
there were any override messages generated during initiation and
accepted by the maker. When the Overrides button is clicked, the
system displays the overrides accepted by the maker.
After verifying the transaction and override details, the authorizer can
either approve or reject the transaction. Existing Approve Transaction
section is modified to display the overrides if any overrides are raised
during the initiation submits.
Reject Approval, and When an authorizer chooses to reject a transaction, the Reject icon is
Hand off used. The system displays a pop-up screen to capture the Rejection
Retry remarks if any. Click OK for the transaction to be routed back to the
initiation stage. Subsequently, the maker can modify or delete the
transaction details.
Remarks Initiation, Remarks can be used either by the maker or the authorizer of the
Approval, and transaction to optionally capture useful information about the
Hand-off transaction.
Retry
Reset Hand off The reset button clears all the details displayed on the screen and
Retry allows input or selection of a different customer number.
Retry Hand off The possibility of retrying a transaction arises when transaction input
Retry from the mid-office system fails authorization due to Host System
rejection. Such host-rejected transactions will be present in the Hand off
Retry queue in the Task Wizard. The Retry option is available only to the
authorizer. Upon Retry, the transaction is sent to the host once again
through Oracle Banking Routing Hub. Optionally, the authorizer can also
Reject the transaction in which case it is routed back to the maker.
Save and Initiation In case a transaction has to be closed midway due to a lack of sufficient
Close information, the maker of the transaction can choose this option.
On Save and Close, the input details are saved and the transaction
screen is closed. Saved transaction details will be available in My task.
Users can select the transaction from My Task and proceed with the
transaction or delete it.
Submit Initiation After submitting the initiation stage, the system validates the transaction
with the host and displays the errors or overrides if any. In case of an
error, you can modify and resubmit or cancel the transaction. In case of
an override, you can modify and resubmit or proceed with the
transaction by accepting the overrides.

Symbols and Icons

The following buttons are used in the screens:

12
 Symbols and Icons

Table Symbols and Icons - Common

Symbol/Icon Function
Minimize

Maximize

Close

Perform Search

Open a list

Add a new record

Navigate to the first record

Navigate to the last record

Navigate to the previous record

13
 Symbols and Icons

Table (Cont.) Symbols and Icons - Common

Symbol/Icon Function
Navigate to the next record

Grid view

List view

Refresh

Click this icon to add a new row.

Click this icon to delete a row, which is already added.

Calendar

Errors and Overrides

Alerts

14
 Symbols and Icons

Table (Cont.) Symbols and Icons - Common

Symbol/Icon Function
Filter

Date Range

Table Symbols and Icons – Audit Details

Symbol/Icon Function
A user

Date and time

Unauthorized or Closed status

Authorized or Open status

Rejected status

Table Symbols and Icons - Widget

Symbol/Icon Function
Open status

15
 Prerequisite

Table (Cont.) Symbols and Icons - Widget

Symbol/Icon Function
Unauthorized status

Closed status

View

Inprogress status

Authorized status

Rejected status

Modification Number

Prerequisite
Specify User Name and Password, and login to Home screen.

16
1
Configurations
This topic contains the following Configurations as subtopics:
• Business Product
User can classify the customer accounts of the bank into different groups and assign each
group an identifying code.
• Test Simple Account Creation
This helps the user for an account opening with minimal data input in the screen.
• Joint Holder Type
The Customer can be the sole owner of the account or it can be held jointly. Joint accounts
are accounts that are shared between two or more individuals. They can be operated
either singly or jointly.
• Relationship Type
This configuration helps maintain the different relationship types applicable. For instance,
In the joint account case, the joint holder's relationship with the primary holder can be
maintained as part of the configuration.

1.1 Business Product

User can classify the customer accounts of the bank into different groups and assign each
group an identifying code.
For example, user may define a group called SAVREG for regular savings accounts, WLTSAV
for wealth management saving accounts.
Each group is referred to as an Business Product and is maintained in the Business
Product screen. For each class, user also define certain common fields applicable to the
accounts in this class, such as, the General Ledger lines to which the accounts in this class
report to facilities granted to the account holders (Check Book, ATM, Limits and so on).
The various features of a business product are captured across the following sub-screens
covered as subtopics.
• Basic Details
• Preferences
• Features
• Statement Preferences
• Interest
• Charges
• Limits
• Overdraft Parameters
• Status Rule Definition
• GL Reporting Details
• MIS Details

1-1
 Chapter 1
Business Product

• Balance Parameters
This topic contains the following subtopics:
• Create Business Product
This topic describes the systematic instructions to create business product. The
maintenance screen allows the user to configure business product parameters.
• View Business Product
This topic explains the systematic instructions to view the list of configured business
product parameters.

1.1.1 Create Business Product

This topic describes the systematic instructions to create business product. The maintenance
screen allows the user to configure business product parameters.

Note:
The fields marked as Required are mandatory.

1. On Home screen, under Menu, click Retail Account Configurations. Under Retail
Account Configurations, click Business Product.
2. Under Business Product, click Create Business Product.
The Create Business Product screen displays.

Figure 1-1 Create Business Product - Basic Details

3. Specify the fields on the Basic Details screen.

For more information on fields, refer to the field description table below.

Table 1-1 Basic Details - Field Description

Field Description
Product Code Specify the six digit alpha numeric unique product code for
the creation of accounts.
Description Specify the brief description of the business product.

1-2
 Chapter 1
Business Product

Table 1-1 (Cont.) Basic Details - Field Description

Field Description
Account Type Select the type of the account from the drop-down list. The
different types of accounts are:
• Savings
• Current
The default value is Savings.
Account Code As per your bank’s requirement, you can choose to classify
business products into different account codes. The bank
can decide the way the business products are to be
assigned to different account codes.
The business product or an account code can be part of
the customer account mask.
If the customer account mask consists of an account code,
the value in this field is replaced in the account number.
Validity Specify the validity period of the business product by
specifying the start date and the end date.
End date is optional.

4. After specifying the fields in the Basic Details screen, click Next.
The Preferences screen displays.

1-3
 Chapter 1
Business Product

Figure 1-2 Create Business Product - Preferences

5. Specify the fields on Preferences screen.

For more information on fields, refer to the field description table below.

Table 1-2 Preferences - Field Description

Field Description
ATM Required Switch this toggle ON, if you need to avail the ATM facility
for the accounts belonging to that business product.
The default value is OFF.
Passbook Required Switch this toggle ON whether passbook is required or not
for the account under the business product.
The default value is OFF.

1-4
 Chapter 1
Business Product

Table 1-2 (Cont.) Preferences - Field Description

Field Description
Check Book Required Switch this toggle ON whether check book is required or
not for the account under the business product. When it is
cleared, the preference is disabled for the account.
The default value is OFF.
Auto Reorder of Check Book Switch this toggle ON whether check book should be
replenished automatically when check leaves are getting
exhausted.
This option appears only if Check Book Required option
is toggle ON.
Reorder Level Specify the threshold for auto reorder of check book.
Reorder Number of Leaves Specify the number of leaves to be issued with the check
book.
Direct Banking Required Switch this toggle ON whether direct banking is required
for accounts under the business product.
The default value is OFF.
Once it is enabled, an Add icon and the related fields are
displayed.
Click Add icon to add a direct banking channel details. A
new row is added with the below fields.
• Action - Click the Delete icon to delete the added
details.
• Banking Channel - Banking channels maintained in
Static Type Maintenance, are listed here as
permissible channels for the business product.
Channels include Internet Banking, Interactive Voice
Response, Mobile, ATM, Credit Card and so on.
• Channel Name - This field indicates the name of the
banking channel. For example, ATM is the banking
channel name for Automated Teller Machine.
• Remarks - Capture if any remarks for the channel.

1-5
 Chapter 1
Business Product

Table 1-2 (Cont.) Preferences - Field Description

Field Description
Auto Closure of Account Switch this toggle ON whether to auto close an account
Parameters basis balance maintained in an account over a defined
period.
The default value is OFF.
Once it is enabled, an Add icon and the related fields are
displayed.
Click Add icon to add a direct banking channel details. A
new row is added with the below fields.
• Currency - Specify the applicable currencies from the
list of values.
• Threshold Amount - Specify the amount for the
corresponding currency selected. This amount is
configured together with the threshold days for auto-
account closure. This can be any value greater than or
equal to 0.
• Threshold Days - Specify the number of days of
maintaining the configured threshold amount as
account balance, basis which the system would pick
an account under the business product for automatic
account closure process.
• Balance Transfer GL - The user can select the GL
account to which the balance (if any) needs to be
moved to, on auto closing the account.
• Action - To edit the values in a row, or delete the
added row.

Note:
An accounts with draft balance (negative
balance) are not considered for auto closure of
Accounts. As per adopted banking practices,
Closing of Accounts with trivial negative
balances (Debit), will be treated as write-off and
this will be carried out with proper approvals
from Credit Committee of Board. Once the
approvals are obtained, the relevant asset
monitoring department will pass accounting
entries by debiting Profit and Loss Statement,
and Credit the Account with Debit balances.
Once these accounts become zero, they will be
picked for auto closure after the threshold days.

6. After specifying the fields in the Preferences screen, click Next.

The Features screen displays.

1-6
 Chapter 1
Business Product

Figure 1-3 Create Business Product - Features

7. Specify the fields on Features screen.

For more information on fields, refer to the field description table below.

Table 1-3 Features - Field Description

Field Description
Limit Check Required Switch this toggle ON to indicate that the limit check for
sufficient availability of funds are made for the accounts
belonging to this business product.
The default value is OFF.
Available Balance Check Required Switch this toggle ON to enable the system to check for the
available funds before posting a debit entry to a customer
account.
The default value is OFF.
Defer Balance Update For Debit Switch this toggle ON to defer the balance update. If Defer
Balance Update for Debit is selected, then the balance
after debit transactions will be updated during EOD.
The default value is OFF.
Defer Balance Update For Credit Switch this toggle ON to defer the balance update for credit
transactions. If Defer Balance Update For Credit is
selected, then the balance after credit transactions will be
updated during EOD.
The default value is OFF.
IBAN Required Switch this toggle ON, if IBAN is required for the business
product.
The default value is OFF.
Multi Currency Allowed Switch this toggle ON, to hold the different currencies
under a single bank account.
Currencies Select the Currencies from the list of values provided.
This field is enabled only when the Multi Currency
Allowed option is toggled ON.
Enable Sweep-in Switch this toggle ON, if overdraft protection/sweep-in is
applicable for accounts under this business product.
The default value is OFF.

Overdraft Protection/Sweep-in:

1-7
 Chapter 1
Business Product

Banks offer Overdraft Protection/Sweep-in as a service, which safeguards customers from

having their debit transactions dishonored or rejected due to insufficient funds in their
Checking or Savings account. When such an instance occurs, the customer pulls an
amount from another linked savings/checking account(s) to cover the shortfall.
The linked account(s) is called the provider account and the account for which the funds
are being pulled is called the beneficiary account.
Multiple sweep provider accounts can be set up for a beneficiary account with a priority
assigned to them.

Note:
When a transaction is initiated on an account with a sweep setup, if the balance
is insufficient, only the available balance of the sweep funding account is used to
validate the balance and complete the transaction.

8. After specifying the fields in the Features screen, click Next.

The Statement Preferences screen displays.

Figure 1-4 Create Business Product - Statement Preferences

9. Specify the fields on the Statement Preferences screen.

For more information on fields, refer to the field description table below.

Table 1-4 Statement Preferences - Field Description

Field Description
Display IBAN on Advices Switch this toggle ON, the IBAN details will be displayed in
the statement.
The default value is OFF.
Statement Type Specify the type of account statement. The options are as
follow:
• None
• Summary
• Detailed

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Table 1-4 (Cont.) Statement Preferences - Field Description

Field Description
Account Open Date Switch this toggle ON, statement gets generated on the
anniversary date (Account Open Date) based on the
frequency configured in the field Cycle.
For Example: If the account is opened on 15th August
2024. Then if the statement generation is as of account
opening date then the first statement will be on 15th
September 2024, and the second statement will be on 15th
October 2024, and so on (the example considers the
statement cycle to be set as Monthly).
If this toggle is ON, then the cycle value will show as
Monthly, Quarterly, Semi Annual, Annual.
The default value is OFF.
This field is available only when the Statement Type is
selected as Summary or Detailed.
Cycle Specify the value for the statement cycle. The drop-down
shows the following value:
• Daily
• Weekly
• Fortnightly
• Monthly
• Quarterly
• Semi Annual
• Annual
This field is available only when the Statement Type is
selected as Summary or Detailed.
Statement Format Specify the format in which the account statement should
be generated. Click Search icon to view and select the
required statement format.
This field is available only when the Statement Type is
selected as Summary or Detailed.

Validations
When the Cycle is selected as follows:
• Monthly - the list of value displays value from 1 to 31. This shows the day of the
month for statement generation.
• Weekly - the list of value displays value from Sunday to Saturday.
• Fortnightly - the list of value displays value from Sunday to Saturday.
• Quarterly - the list of value displays value from January to December.
• Semi Annual - the list of value displays value from January to December.
• Annual - the list of value displays value from January to December.
10. After specifying the fields in the Statement Preferences screen, click Next.

The Interest screen displays.

To calculate interest for an account, you must apply an interest product code on the
account. To recall, every interest product code that you create is linked to an interest rule.
The logic to calculate interest is built into an interest rule. When you apply an interest
product code on the account, interest for the account will be calculated according to the
interest rule definition.

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The interest rule that is linked to the product(s) will determine the interest that is applied on
the account. You may want to apply more than one interest product code on an account.
For example, you may want to pay credit interest on the credit balance maintained in a
current account and levy a debit interest if the account lapses into a debit balance. In order
to achieve this, you would have to apply two product codes (one defined for credit interest
and another defined for debit interest). In this screen, you can choose the interest product
codes that you want to apply on the account.

Figure 1-5 Create Business Product - Interest

11. Specify the fields on Interest screen.

For more information on fields, refer to the field description table below.

Table 1-5 Interest - Field Description

Field Description
Interest Required Switch this toggle ON to indicate that the interest is
applicable for the accounts with this business product.
The default value is ON.
Click the Add icon, a new row is added to update the
details for the interest.
Action Click the Delete icon to delete the added row.
Product Code Click Search icon to view and select the required product
code.
Currency Code Click Search icon to view and select the required currency
code.
Open Switch this toggle ON to change the status of the product
code to open.
The default value is OFF.

For more information about Interest, refer to Interest and Charges User Guide
12. After specifying the fields in the Interest screen, click Next.

The Charges screen displays.

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Figure 1-6 Create Business Product - Charges

13. Specify the fields on Charges screen.

For more information on fields, refer to the field description table below.

Table 1-6 Charges - Field Description

Field Description
Charges Required Switch this toggle ON to indicate that the charges are
applicable for the accounts with this business product.
The default value is OFF.
Click the Add icon, a new row is added to update the
details for the charges.
Action Click the Delete icon to delete the added row.
Product Code Specify the applicable charge product code or click Search
icon to view and select the applicable product code.
Charge product code is configured in the Interest and
Charges module.
Currency Code Specify the applicable currency code or click Search icon
to view and select the applicable currency code.
Pricing Code Specify the applicable charge pricing code or click Search
icon to view and select the applicable pricing code. Pricing
code is defined in Pricing and Decision System.

For more information about Charges, refer to Interest and Charges User Guide
14. After specifying the fields in the Charges screen, click Next.

The Limits screen displays.

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Figure 1-7 Create Business Product - Limits

15. Specify the fields on Limits screen.

For more information on fields, refer to the field description table below.

Table 1-7 Limits - Field Description

Field Description
OD Facility Required Switch this toggle ON to specify if Overdraft facility can be
availed by accounts belonging to this business product.
The default value is OFF.
If OD Facility Required option is toggle ON. It will display
the related parameters to update the limits.
Uncollected Funds Margin(%) Specify the margin in percentage terms that will be held on
the uncollected funds while offering AUF limit to an
account. AUF margin must be between 0 to 100.
This field is enabled only when the OD Facility Required
is toggle ON.

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Table 1-7 (Cont.) Limits - Field Description

Field Description
Fund Utilization Sequence Users can select the fund utilization sequence for
accounts.
Click Add icon to add a sequence. A new row is added
with the below fields.
• Source Code – This field indicates the source through
which the transaction can be sent for an account.
• Sequence – Only two values are available, BSOATL
and BSOATLV.
– B (Balance) - Balance refers to clear balance
available for debits at account.
– S (Sweep in Funds) - Sweep-in refers to sweep-in
of funds from linked provider accounts in case of
transaction shortfall.
– O (Overdraft Limit) - OD Limit Applies to account
level OD limits. Multiple limits of this category can
be active simultaneously.
– A - AUF Limit granted against uncollected funds
available in the account. Only one active limit
allowed at any point of time.
– T (Temporary) - Temporary OD granted at the
account.
– L (Limits) - Local Limit Facility refers to local
facility. Limits captured under Line Linkage Details
section under
– V - Overline refers to the utilization over and
above the sanctioned limits.

16. After specifying the fields in the Limits screen, click Next.

The Overdraft Parameters screen displays.

Figure 1-8 Create Business Product - Overdraft Parameters

17. Click the Add icon, and Specify the fields on Overdraft Parameters screen.

For more information on fields, refer to the field description table below.

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Table 1-8 Overdraft Parameters - Field Description

Field Description
Limit Type Select the applicable values from the drop-down list. The
values are as follow.
• Unsecured - Unsecured limit that are not backed by
collateral.
• Term Deposit - Uses the TD collateral.
• Collateral - Any collateral apart from the TD.
Rate Code Specific the rate code for the limit type from the list of
values. Any change to the rate code will reflect on the limit
rate.
Rate Value As an alternative to the rate code, a rate value can be
provided for the limit rate.
Margin The product margin can be defined for the limit type.
Minimum Rate and Maximum Rate The minimum and maximum rate can be defined for the
limit type, a validation ensures that if the rate captured at
account level is greater than the minimum rate and lesser
than the maximum rate.
Actions Click the Edit icon to edit the values, click the Save icon to
save the record and click the Delete icon to delete the
record.

18. After specifying the fields in the Overdraft Parameters screen, click Next.

The Status Rule Definition screen displays.

Figure 1-9 Create Business Product - Status Rule Definition

19. Specify the fields on Status Rule Definition screen.

For more information on fields, refer to the field description table below.

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Table 1-9 Status Rule Definition - Field Description

Field Description
Automatic Status Change Switch this toggle ON to indicate if the account status
change must be performed automatically for accounts
under this business product.
The default value is OFF.
Dormancy Application This is used to identify the dormancy, if it is Automatic or
Manual.
Dormancy Days Specify the number of days post which the account has to
be marked as dormant, in case there is no activity in the
account.
This field is available only when the Dormancy
Application is in Automatic.
Consider Non-Financial Activity Switch this toggle ON, then the non financial activity is
considered for dormancy marking. If it is in OFF, then it is
not considered for dormancy marking.
The default value is ON.
Activation Parameter If the activation parameter is Manual, the dormancy
account can be activated only from the servicing
application. If it is Automatic, any one or combination of
the below tranactions will be activated. The transaction list
as follows:
• Debit Financial Transaction
• Credit Financial Transaction
• Non-Financial Activity
Source Code If Consider Non-Financial Activity is toggle ON, it is
reqiured to capture the list of non financial activity for
dormancy marking and activation.
Description Based on the Source Code selected, the system displays
the description.
Non-Financial Activity It allows you to select non-financial activity based on the
source code selected.

Note:
By default, all non-financial activity codes
maintained as part of non-financial activity code
maintenance in common core and are
applicable for inactive, dormancy, and
escheatment marking.
If the user wants to limit the set of non-financial
activity codes that can be considered for
inactive, dormancy, and escheament marking
then the user can maintanined the list as part of
this maintennce.

20. Click the Add icon in Rule Definition to update the rule definition parameters. This option
appears only if Automatic Status Change is toggle ON.
The Add Rule Definition screen displays.

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Figure 1-10 Add Rule Definition

21. Specify the fields on Add Rule Definition screen.

For more information on fields, refer to the field description table below.

Table 1-10 Status Rule Definition_Add Rule Definition - Field Description

Field Description
Status Specify the status code for which the rule is defined.
Click Search icon to view and select the required status.
Sequence Number Specify the status sequence number. This field is auto
populated based on the status.
Rule ID Specify the Rule ID to be associated for the status.
Click Search icon to view and select the required rule ID.
Rule Preview Preview the defined rules in this field. This field is non-
editable.

22. After specifying the details in the Add Rule Definition screen, click Add button, the widget
is added in the Status Rule Definition screen.
23. After specifying the fields in the Status Rule Definition screen, click Next.

The GL Reporting Details screen displays.

Figure 1-11 Create Business Product - GL Reporting Details

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24. Specify the fields on GL Reporting Details screen.

For more information on fields, refer to the field description table below.

Table 1-11 GL Reporting Details - Field Description

Field Description
Natural GL The following values are available for natural GL as follows:
• Credit
• Debit

25. Click the Add icon to add an entry for GL.

The Add GL Lines screen displays.

Figure 1-12 Add GL Lines

26. Specify the fields on Add GL Lines screen.

For more information on fields, refer to the field description table below.

Table 1-12 GL Reporting Details_Add GL Lines - Field Description

Field Description
Status Specify the status. Click the search icon to open the
Status list of values. Select the value to add the status.
Description Based on the Status selected. The system displays the
status description.
Credit GL Specify the GL to which the account balance should
belong. Click the Search icon to open the Credit GL list of
values. Select the value to add the entry.
Debit GL Specify the GL to which the account balance should
belong. Click the Search icon to open the Debit GL list of
values. Select the value to add the entry.

27. After specify the fields in the GL Reporting Details screen, click Next.

The MIS Details screen displays.

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Figure 1-13 Create Business Product - MIS Details

28. Specify the fields on MIS Details screen.

For more information on fields, refer to the field description table below.

Table 1-13 MIS Details - Field Description

Field Description
MIS Group Specify the MIS group associated with the business
product.
Description Based on the MIS Group selected. The system displays
the description.
SECTOR Specify the sector to be associated. Click Search icon to
view and select the required sector.
SECTOR Description Based on the SECTOR selected. The description of the
customer is displayed.

29. After specifying the fields in the MIS Details screen, click Next.

The Balance Parameters screen displays.

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Figure 1-14 Create Business Product - Balance Parameters

30. Specify the fields on Balance Parameters screen.

For more information on fields, refer to the field description table below.

Table 1-14 Balance Parameters - Field Description

Field Description
Minimum Balance Required Switch this toggle ON, the user can able to define a
currency-wise minimum and maximum opening amount.
User can create the defined amounts as required by the
financial institution. If this option is toggle ON, the below
fileds are displayed.
• Currency Code
• Minimum Daily Balance
• Minimum Opening Balance
The default value is OFF.
Click the Add icon, to add the details for the minimum
balance.
Action Click the Delete icon to delete the added details.
Currency Code Click Search icon to view and select the required currency
code.
Minimum Daily Balance Specify the minimum daily balance applicable for the
selected currency code.
Minimum Opening Balance Specify the minimum opening balance (initial funding)
applicable for the selected currency code.
Currency Code Specify the currency code of the account. Click Search
icon to view and select the required currency code based
on the channel preference opted for the product.
ATM Switch this toggle ON, to define the minimum daily balance
and minimum opening balance if ATM facility is availed for
the account.

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Table 1-14 (Cont.) Balance Parameters - Field Description

Field Description
Check Book Switch this toggle ON, to define the minimum daily balance
and minimum opening balance if Check book facility is
availed for the account.
Direct Banking Switch this toggle ON, to define the minimum daily balance
and minimum opening balance if direct banking facility
(Internet banking, Mobile banking) is availed for the
account.
Passbook Switch this toggle ON, to define the minimum daily balance
and minimum opening balance if passbook facility is
availed for the account.
Minimum Daily Balance Specify the minimum daily balance for facilities and
currency combination. The user can maintain the minimum
daily balance based on the multiple facilities and currency
combinations.
Minimum Opening Balance Specify the maximum opening balance for facilities and
currency combination. The user can maintain the
maximum opening balance based on the multiple facilities
and currency combinations.

31. After specifying all the details, click Save and Close to complete the steps or click Cancel
to exit without saving.

1.1.2 View Business Product

This topic explains the systematic instructions to view the list of configured business product
parameters.
1. On Home screen, under Menu, click Retail Account Configurations. Under Retail
Account Configurations, click Business Product.
2. Under Business Product, click View Business Product.
The View Business Product screen displays.

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Figure 1-15 View Business Product

For more information on fields, refer to the field description table below.

Table 1-15 View Business Product - Field Description

Field Description
Product Code Displays the product code.
Description Displays the description of the product code.
Account Type Displays the type of account.
Authorization Status Displays the authorization status of the record. The
available options are:
• Authorized
• Rejected
• Unauthorized
Record Status Displays the status of the record. The available options
are:
• Open
• In Progress
• Closed
Modification Number Displays the number of modifications performed on the
record.

1.2 Test Simple Account Creation

This helps the user for an account opening with minimal data input in the screen.
This topic contains the following subtopics:
• Test Simple Account Creation
This topic explains the systematic instructions to create simple savings or current account.
• Test Simple Account View
This topic describes the systematic instructions to view the list of an accounts created.

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1.2.1 Test Simple Account Creation

This topic explains the systematic instructions to create simple savings or current account.

Note:
The fields marked as Required are mandatory.

1. On Home screen, under Menu, click Retail Account Configurations. Under Retail
Account Configurations, click Test Simple Account Creation.
2. Under Test Simple Account Creation, click Test Simple Account Creation.
The Test Simple Account Creation screen displays.

Figure 1-16 Test Simple Account Creation

3. Specify the fields on Test Simple Account Creation screen.

For more information on fields, refer to the field description table below.

Table 1-16 Test Simple Account Creation - Field Description

Field Description
Customer ID Click Search icon to view and select the required customer
ID for whom an account to be opened.
Customer Name based on the selection of the Customer ID, this field
displays the name of the customer.
Product Type Select the type of the product from the drop-down list. The
different types of products are as follow:
• Savings
• Current
The default value is Savings.
Business Product Click Search icon to view and select the required Business
Product under which an account to be opened.

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Table 1-16 (Cont.) Test Simple Account Creation - Field Description

Field Description
Account Name This field indicates an account name of the customer,
which defaults on selecting the customer ID which can be
modified if required.
Account Number This field indicates an account number, either auto
generated by the system or user can provide an input.
Currency Click Search icon to view and select the required currency
of an account to be opened.
Address Type This field indicates the type of an address. The address
types are Communication or Residential.
Address Line1/Building Name Specify the building name.
Address Line2/Street Name Specify the street name.
Address Line3/City/Town Name Specify the town or city name.
State Specify the state name.
Country Specify the country name.
Zip Code Specify the zip code.

Note:

• This screen is only for creating Accounts in the Host (OBA) for Testing in the
UAT phase by the Bank’s Testing SMEs.
• The Functional Activity Codes for this screen should not be assigned to the
Bank’s front office business roles, as this screen is not intended to perform
business functions from the branch.
• There will be no additional enhancements to this screen in terms of features.
• The only purpose of this screen is to open single holder accounts, specifically
Single Accounts. Any other actions related to an account must be handled
through Branch Servicing screens.
• Integrations with any third-party applications for conducting KYC checks or
any functions performed in the Origination Process Flow are excluded from
the scope of this screen.

4. After specifying all the details, click Save to complete the steps. Or, click Cancel to exit
without saving.

1.2.2 Test Simple Account View

This topic describes the systematic instructions to view the list of an accounts created.
1. On Home screen, under Menu, click Retail Account Configurations. Under Retail
Account Configurations, click Test Simple Account Creation.
2. Under Test Simple Account Creation, click Test Simple Account View.
The Test Simple Account View screen displays.

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Figure 1-17 Test Simple Account View

For more information on fields, refer to the field description table below.

Table 1-17 Test Simple Account View - Field Description

Field Description
Customer Number Displays the customer number.
Account Number Displays the account number.
Account Name Displays the account name.
Authorization Status Displays the authorization status of the record. The
available options are:
• Authorized
• Unauthorized
Record Status Displays the status of the record. The available options
are:
• Open
• Closed
Modification Number Displays the number of modifications performed on the
record.

1.3 Joint Holder Type

The Customer can be the sole owner of the account or it can be held jointly. Joint accounts are
accounts that are shared between two or more individuals. They can be operated either singly
or jointly.
This topic contains the following subtopics:
• Create Joint Holder Type
This topic explains the systematic instructions to create joint holder type.
• View Joint Holder Type
This topic describes the systematic instructions to view the list of configured joint holder
type.

1.3.1 Create Joint Holder Type

This topic explains the systematic instructions to create joint holder type.
1. On Home screen, under Menu, click Retail Account Configurations. Under Retail
Account Configurations, click Joint Holder Type.

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2. Under Joint Holder Type, click Create Joint Holder Type.

The Create Joint Holder Type screen displays.

Figure 1-18 Create Joint Holder Type

3. Specify the fields on Create Joint Holder Type screen.

For more information on fields, refer to the field description table below.

Table 1-18 Create Joint Holder Type - Field Description

Field Description
Joint Holder Type Code Specify the joint holder type code which should be an
unique alpha numeric code.
Description Specify the description of the joint holder type.
For Example: Guardian, Custodian, etc.

4. After specifying all the details, click Save to complete the steps. Or, click Cancel to exit
without saving.

1.3.2 View Joint Holder Type

This topic describes the systematic instructions to view the list of configured joint holder type.
1. On Home screen, under Menu, click Retail Account Configurations. Under Retail
Account Configurations, click Account Holder Role.
2. Under Joint Holder Type, click View Joint Holder Type.
The View Joint Holder Type screen displays.

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Figure 1-19 View Joint Holder Type

For more information on fields, refer to the field description table below.

Table 1-19 View Joint Holder Type - Field Description

Field Description
Joint Holder Type Code Displays the account holder role code.
Description Displays the description of the joint holder type code.
Authorization Status Displays the authorization status of the record. The
available options are:
• Authorized
• Rejected
• Unauthorized
Record Status Displays the status of the record. The available options
are:
• Open
• In Progress
• Closed
Modification Number Displays the number of modifications performed on the
record.

1.4 Relationship Type

This configuration helps maintain the different relationship types applicable. For instance, In
the joint account case, the joint holder's relationship with the primary holder can be maintained
as part of the configuration.
This topic contains the following subtopics:
• Create Relationship Type
This topic explains the systematic instructions to create relationship type.

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• View Relationship Type

This topic describes the systematic instructions to view the list of configured relationship
type.

1.4.1 Create Relationship Type

This topic explains the systematic instructions to create relationship type.
1. On Home screen, under Menu, click Retail Account Configurations. Under Retail
Account Configurations, click Relationship Type.
2. Under Relationship Type, click Create Relationship Type.
The Create Relationship Type screen displays.

Figure 1-20 Create Relationship Type

3. Specify the fields on Create Relationship Type screen.

For more information on fields, refer to the field description table below.

Table 1-20 Create Relationship Type - Field Description

Field Description
Relationship Code Specify the relationship code which should be an unique
alpha numeric code.
Description Specify the description for the relationship code.

4. After specifying all the details, click Save to complete the steps. Or, click Cancel to exit
without saving.

1.4.2 View Relationship Type

This topic describes the systematic instructions to view the list of configured relationship type.
1. On Home screen, under Menu, click Retail Account Configurations. Under Retail
Account Configurations, click Relationship Type.
2. Under Relationship Type, click View Relationship Type.
The View Relationship Type screen displays.

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Figure 1-21 View Relationship Type

For more information on fields, refer to the field description table below.

Table 1-21 View Relationship Type - Field Description

Field Description
Relationship Code Displays the relationship code.
Description Displays the description of the relationship type.
Authorization Status Displays the authorization status of the record. The
available options are:
• Authorized
• Rejected
• Unauthorized
Record Status Displays the status of the record. The available options
are:
• Open
• In Progress
• Closed
Modification Number Displays the number of modifications performed on the
record.

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Servicing Configurations
• Branch Date Configurations
• Business Product Configuration
The Oracle Banking Branch is equipped with business product configuration helping banks
to configure various services for retail bank offerings.
• Business Process Configuration
The Oracle Banking Branch is installed with business process configuration helping banks
to build the desired workflow for servicing transactions.
• Servicing Configuration
The Oracle Banking Branch is installed with servicing configuration helping banks to build
the desired workflow for servicing transactions.
• Bulletin Board Maintenance
This topic helps you to create, view, modify or delete the bulletin messages.
• Memo Maintenance
This topic describes the systematic instruction about Memo Maintenance. You can add,
edit, or delete a memo using this screen.

2.1 Branch Date Configurations

For branch servicing operations, the system allows you to configure the branch date as either
the Common Core Branch Date or the Teller Branch Date. By default, the system uses the
Common Core Branch Date for these operations. If you prefer to use the Teller Branch Date,
then you can change the default setting by updating the tellerIntegrationEnabled parameter
in the obbrn-cmn-process-driver-serve to Y.
• When tellerIntegrationEnabled = Y, the system uses the Teller Branch Date for branch
servicing transactions.
• When tellerIntegrationEnabled = N, the system uses the Common Core Branch Date for
branch servicing transactions.

2.2 Business Product Configuration

The Oracle Banking Branch is equipped with business product configuration helping banks to
configure various services for retail bank offerings.
This topic contains the following subtopics:
• About Business Product Configuration
Business product configuration allows you to configure the various services for retail bank
offerings. The details captured in the business product configuration are used for
processing the servicing transactions.
• Create Business Product
You can use this screen to create the business product and map it to the host product.

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• View Business Product

Oracle Banking Branch supports viewing the business product created. The View
Business Product screen allows the user to view all of the authorized, unauthorized and
closed business products. The 'Authorize' option is also available for supervisor users for
approving the unauthorized business product.

2.2.1 About Business Product Configuration

Business product configuration allows you to configure the various services for retail bank
offerings. The details captured in the business product configuration are used for processing
the servicing transactions.
The business product created in Oracle Banking Branch is linked with the host product. There
is only one golden source available for product creation or configuration, which is in the host.
The business product created in Oracle Banking Branch allows configuring parameters that are
more customer-facing and how the products are sold in banks.
The business product is linked to the business process so that the servicing transactions
related to the selected business product will flow as per the business process definition. The
business product process allows the user to create the business products and view the existing
business products.

2.2.2 Create Business Product

You can use this screen to create the business product and map it to the host product.
The following data segments of the screen allows you to define the various elements for the
products:
• Business Product Details
• Host Product Mapping
Perform the following steps to create business product:
1. On the Home screen, from the Servicing Configurations, under Business Product, click
Create Business Product. You can also open the screen by specifying Create Business
Product in the search icon bar and selecting the screen.
The Create Business Product screen is displayed.

Figure 2-1 Create Business Product - Business Product Details

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2. On the Business Product Details segment, specify the fields. For more information on
fields, refer to the field description table.

Table 2-1 Business Product Details – Field Description

Field Description
Product Type Select the product from the drop-down list. The available options are:
• Customer Account Services
• Term Deposit Account Services
• Loan Account Services
Product Sub Type Select the product sub-type from the drop-down list. Product sub-
types supported are based on the Product Type selected.
a. Customer Account Services
• Scheduled Transfer
• Sweep In to Account
• Sweep Out from Account
• Cheque Leaves Default
b. Term Deposit Account Services
c. Loan Account Services

Business Product Code Specify the business product code.

Note:
The maximum length of the business product code should
not be more than six characters. Alphanumeric and
alphabets should be in the capital.

Business Product Specify the business product description.

Description
Channel Allowed Select the channels that should be allowed for the business product
from the drop-down list. For Example – Oracle Banking Digital
Experience.
Fintech Allowed Select if the business product is supported for servicing transactions
from Fintech Companies.
Fintech Name Select the Fintech Company name from the drop-down list. The
system allows the selection of multiple companies.

Note:
This field is mandatory if Fintech Allowed is selected.

3. Click Next.
• If Scheduled Transfer, Sweep In to Account, Sweep Out from Account, Term
Deposit Account Services, or Loan Account Services option is selected from the
Product Sub Type field in the Business Product Details segment, then the following
Host Product Mapping segment is displayed. In this data segment, the business
product is mapped to the host product and parameters for processing servicing
transactions are defined.

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Figure 2-2 Create Business Product – Host Product Mapping

For more information on fields, refer to the field description table.

Table 2-2 Host Product Mapping - Field Description

Field Description
Business Product Code Displays the business product code defaulted from the Business
Product Code entered in the Business Product Details data
segment.
Host Product Select the host product from the drop-down list.
Host Product Description Displays the product description once the host product is selected
in Select Host Product.
Get Products Details Click Get Product Details, and the system will default the
parameter configured at the host product. When you click this
button, the system defaults the values in the following fields:
– Product Start Date
– Product End Date
– Frequency
– Product Type
– Minimum Sweep Amount
Product Start Date Displays the product start date defaulted from the host.
Product End Date Displays the product end date defaulted from the host.
Frequency Displays the frequency defaulted from the host.
Product Type Displays the product type defaulted from the host.
Minimum Sweep Amount Displays the minimum sweep amount defaulted from the host.

Note:
This field is displayed only if the Product Sub Type in
the Business Product Details segment is selected as
Sweep Out from Account or Sweep In to Account.

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• If Cheque Leaves Default option is selected from the Product Sub Type field in the
Business Product Details segment, then the following Host Product Mapping
segment is displayed.

Figure 2-3 Create Business Product – Host Product Mapping (Cheque Leaves
Default)

For more information on fields, refer to the field description table.

Table 2-3 Create Business Product – Host Product Mapping (Cheque Leaves
Default) – Field Description

Field Description
Default Cheque Book Specify the numeric values for cheque book sizes against those
Size accounts, for which the Account Classes have not been mapped
or that have been created newly in the system.

Note:
A Close icon is displayed next to the value specified as
you tab out of the field. To remove the value, click the
Close icon.

Host Product Select the account classes defined in the system.

Note:
– This field is enabled if you click the Add icon
displayed above the table.
– An Account Class cannot belong to more than one
group of Host Product.

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Table 2-3 (Cont.) Create Business Product – Host Product Mapping (Cheque
Leaves Default) – Field Description

Field Description
Cheque Book Sizes Specify numeric values for the cheque book sizes for the account
classes selected.

Note:
– This field is enabled if you click the Add icon
displayed above the table.
– You are not allowed to enter duplicate values in
this field.

Action Displays the Delete icon to remove the row added.

Note:
This field is enabled if you click the Add icon displayed
above the table.

4. Click Save & Close.

2.2.3 View Business Product

Oracle Banking Branch supports viewing the business product created. The View Business
Product screen allows the user to view all of the authorized, unauthorized and closed
business products. The 'Authorize' option is also available for supervisor users for approving
the unauthorized business product.
To view business product:
1. On the Home screen, from the Servicing Configurations, under Business Product, click
View Business Product. You can also open the screen by specifying View Business
Product in the search icon bar and selecting the screen.
The View Business Product screen is displayed.

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Figure 2-4 View Business Product

2. On the View Business Product screen, you can perform the following actions:
• Search for a particular business product.
• Add preference for a business product.
• Refresh the page to view the lastest updates.
• Change view to grid or tile.
3. On the View Business Product screen, view the business product set for the required
services. For more information on the options, refer to the table below.

Table 2-4 View Business Product – Field Description

Field Description
Business Product Code Displays the business product set for the service.
Business Product Displays the description for the business product.
Description
4. Each tile also displays the following information:
• Authorized or Unauthorized
– For Authorized status: The Actions icon provides the options to Unlock, Close,
Copy, and View.
– For Unauthorized status: The Actions icon provides the options to Unlock,
Authorize, Delete, Copy, and View.
• Open, In Progress, or Closed
• Number of edits performed on the business product.

2.3 Business Process Configuration

The Oracle Banking Branch is installed with business process configuration helping banks to
build the desired workflow for servicing transactions.
This topic contains the following subtopics:
• About Business Process Configuration
The business process configuration defines the stages, respective data segments,
checklists, documents required, and advice generation for the stages.

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• Create Business Process

The Create Business Process screen helps to configure the workflow for servicing
transactions. This process will allow defining the data segments, checklists, documents,
and advices for the stages defined in the process code selected for the lifecycle code and
business product combination.
• View Business Process
Oracle Banking Branch supports viewing the business process created. The View
Business Process screen allows the user to view all of the authorized, unauthorized, and
closed business processes. Authorize option is also available for supervisor users for
approving unauthorized business processes.

2.3.1 About Business Process Configuration

The business process configuration defines the stages, respective data segments, checklists,
documents required, and advice generation for the stages.
A business process can be defined as a set of activities and tasks that, once completed, will
accomplish the distinct servicing processes. The business process must involve clearly defined
inputs and a single output.
The business process definition will determine the different stages required for a given
combination of the process code, life cycle, and business product code. The workflow
management of these stages and the relevant stage movements are defined in Plato/
Conductor to:
• Orchestrate the microservices-based process flow
• Ensure a seamless transition of servicing process across various stages in that given
order.
The Plato/Conductor process will drive the workflow from one stage to another based on the
process outcomes at the respective stages and subject to fulfilling the mandatory data capture,
confirmation on the mandatory checklist items, and submission of mandatory documents at the
respective stages. The stages defined in the business process can be dynamically assigned to
different user profiles or roles.
While performing the servicing transactions, the system picks the business process run-time
and initiates the workflow based on the configuration. The prerequisites for configuring the
business process are enumerated below:

Table 2-5 Prerequisites for Configuration - Field Description

Prerequisites Description
Lifecycle Lifecycle represents the lifecycle of the process for which the business
process is created. These are factory-shipped codes and currently
support servicing transactions such as customer account transactions,
term deposit transactions, and loan account transactions.
Process Code Process code defines the various stages relevant for servicing
transactions. Process code configuration allows you to define the
business process flow that needs to be mapped for the business product
and lifecycle code combination in the business process configuration.
A set of default process codes are factory-shipped for the reference
workflow. User can also create process codes in
CMC_TM_PROCESS_CODE and CMC_TM_PROCESS_STAGE tables.

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Table 2-5 (Cont.) Prerequisites for Configuration - Field Description

Prerequisites Description
Business Product Business product maintenance allows configuring the various business
products by the product offerings that the bank deals with. Each
business product has a unique business process defined for a specific
lifecycle code selected.

2.3.2 Create Business Process

The Create Business Process screen helps to configure the workflow for servicing
transactions. This process will allow defining the data segments, checklists, documents, and
advices for the stages defined in the process code selected for the lifecycle code and business
product combination.
This screen allows configuring the elements for each of the stages of the servicing
transactions. For information on the elements, refer to the table below:

Table 2-6 Elements of Business Process

Element Description
Data Segment A data segment, as the name suggests is an individual block of data.
Bringing in data segments allows to break down a huge process into
smaller units, which will be easier to update, maintain, and process. The
business process consists of several data segments that make up the
stage.
Business process definition enables the user to perform the following:
• Add ‘n’ number of data segments to each stage.
• Set the data segment as mandatory or non-mandatory.
• Set the data segment as editable or non-editable.
• Control the sequence order of the data segments.
• Select the stage.
Document The documents are required to be submitted by the customer for the
servicing transactions.
Checklist Checklists are distinct, and a list of mandatory checkpoints for the
servicing transactions to be configured by the bank.
Advices Advices are an official letter of notices detailing an action taken or to be
taken on a stated date by the bank. This is the final configuration for the
Business Process creation.

Perform the following steps to create business process:

1. On the Homepage, from the Servicing Configurations, under Business Process, click
Create Business Process. You can also open the screen by specifying Create Business
Process in the search icon bar and selecting the screen.
The Create Business Process screen is displayed.

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Figure 2-5 Create Business Process

Figure 2-6 Create Business Process - Stages

2. On the Create Business Process screen, specify the fields. For more information on
fields, refer to the field description table.

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Table 2-7 Create Business Process - Field Description

Field Description
Business Process Code Specify an alphanumeric business process code.

Note:
The maximum length allowed is 16.

Business Process Specify the description of the business process code.

Description

Note:
The maximum length allowed is 60 alphanumeric
characters.

Lifecycle Search and select the lifecycle code.

Lifecycle Description Displays the description of the lifecycle selected.
Process Code Search and select the process code of the business process flow that
needs to be mapped for the lifecycle code and business process
code combination.

Note:
Once you select the process code, the elements and
stages are displayed on the screen.

Process Description Displays the description of the selected process code.

Business Product Code Specify the business product code for which the business process is
being created. Alternatively, the system allows selecting ‘All’, in which
case the business process will apply to all the business products that
are associated with the lifecycle and process code.

Note:
The system allows you to configure only one business process for a combination
of Lifecycle and Business Product Code.

3. On the Create Business Process screen, click Data Segments tab and then click Add
icon on the header panel.
The Data Segments screen is displayed.

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Figure 2-7 Data Segments

4. On the Data Segments screen, select the required data segment or data segments for the
selected stage, and specify the fields. For more information on fields, refer to the field
description table.

Table 2-8 Data Segments - Field Description

Field Description
Preview Click on this tab to view the data segment.
Settings Specify the settings.
Mandatory Select if the data segment is mandatory.
Editable Select if the data segment is editable.
Select Products Select the products for which the data segment is relevant.

5. On the Data Segments screen, click Add.

The Create Business Process screen is displayed with the data added segment.

Figure 2-8 Create Business Process - Added Data Segments

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Note:
The system allows to re-sequence the data segment by dragging and dropping
over the specific data segment.

6. On the Create Business Process screen, select the desired stage, and click Document
tab to define the specific documentation requirement.
The Documents segment is displayed.

Figure 2-9 Create Business Process – Documents

7. On the Documents segment, specify the fields. For more information on fields, refer to the
field description table.

Table 2-9 Documents - Field Description

Field Description
Document Type Search and select the document type.
Document Description Displays the corresponding description of the document.
Mandatory Select if it is mandatory to submit the document for the stage.
Business Products Select the required option for the document submission requirement.
Available options are:
• Single Product
• List of Products
• All

8. On the Create Business Process screen, select the desired stage, and click Checklist
tab.
The Checklist segment is displayed.

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Figure 2-10 Create Business Process – Checklist

9. On the Checklist segment, specify the fields. For more information on fields, refer to the
field description table.

Table 2-10 Checklist - Field Description

Field Description
Checklist Data It is a free-text field that allows to user to enter the checklists that
must be validated as part of the selected stage.
Mandatory Select if it is mandatory to submit the checklist for the stage.
Business Products Select the required option to restrict the checklist. Available options
are:
• Single Product
• List of Products
• All

10. On the Create Business Process screen, select the desired stage, and click Advices tab.

The Advices segment is displayed.

Figure 2-11 Create Business Process – Advices

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11. On the Advices segment, specify the fields. For more information on fields, refer to the
field description table.

Table 2-11 Advices - Field Description

Field Description
Advice Type Search and select the required advice type from the displayed list of
all the valid advices maintained, and that must be mapped to this
stage.
Advice Description Displays the corresponding description of the advice.
Business Products Select the required option to restrict the advices. Available options
are:
• Single Product
• List of Products
• All

12. Click Save to create the business process.

At this point, the status of the business process is unauthorized. A user with supervisor
access has to approve the business process. Once approved, the status of the business
process changes from unauthorized to authorized, and is activated for usage in the
servicing transactions.

2.3.3 View Business Process

Oracle Banking Branch supports viewing the business process created. The View Business
Process screen allows the user to view all of the authorized, unauthorized, and closed
business processes. Authorize option is also available for supervisor users for approving
unauthorized business processes.
Perform the following steps to view business process:
1. On the Homepage, from the Servicing Configurations, under Business Process, click
View Business Process. You can also open the screen by specifying View Business
Process in the search icon bar and selecting the screen.
The View Business Process screen is displayed.

Figure 2-12 View Business Process

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2. On the View Business Process screen, you can perform the following actions:
• Search for a particular business process.
• Add preference for a business process.
• Refresh the page to view the lastest updates.
• Change view to grid or tile.
3. On the View Business Process screen, view the business product set for the required
services. For more information on the options, refer to the table below.

Table 2-12 View Business Process – Field Description

Field Description
Business Process Code Displays the business process set for the service.
Business Process Displays the description for the business process.
Description
Life Cycle Displays the life cyle set for the business process.
Process Displays the process.
Business Product Displays the business code.

4. Each tile also displays the following information:

• Authorized or Unauthorized
– For Authorized status: The Actions icon provides the options to Unlock, Close,
Copy, and View.
– For Unauthorized status: The Actions icon provides the options to Unlock,
Authorize, Delete, Copy, and View.
• Open, In Progress, or Closed
• Number of edits performed on the business process.

2.4 Servicing Configuration

The Oracle Banking Branch is installed with servicing configuration helping banks to build the
desired workflow for servicing transactions.
This topic contains the following subtopics:
• Create Service Preferences
You can create service preferences for Transaction Code for Debit, Transaction Code for
Credit, Exchange Rate Code, and Exchange Rate Type servicing screens using the Create
Service Preferences screen.
• View Service Preferences
You can view all of the authorized, unauthorized, and closed service preferences using the
View Service Preferences screen. Authorize option is also available for supervisor users
for approving unauthorized business processes.

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2.4.1 Create Service Preferences

You can create service preferences for Transaction Code for Debit, Transaction Code for
Credit, Exchange Rate Code, and Exchange Rate Type servicing screens using the Create
Service Preferences screen.
To create service preferences:
1. On the Home screen, from the Servicing Configurations, under Servicing
Configurations, click Create Service Preferences. You can also open the screen by
specifying Create Service Preferences in the search icon bar and selecting the screen.
The Create Service Preferences screen is displayed.

Figure 2-13 Create Service Preferences

2. On the Create Service Preferences screen, select or specify the required details. For
more information on fields, refer to the field description table.

Table 2-13 Create Service Preferences – Field Description

Field Description
Lifecycle Code Select the lifecycle code for the servicing screens.
Description Displays the description based on the lifecycle code selected.
Transaction Parameters This section displays the fields to select the parameters for the
transactions.
Transaction Code For Select the code for the debit transaction.
Debit
Transaction Code For Select the code for the credit transaction.
Credit
Offset GL Select the offset GL for the transaction.
Exchange Rate Details This section displays the fields to create the rate preferences.
Rate Code Select the code for the exchange rate.
Rate Type Select the type for the exchange rate. The options are:
• Mid
• Buy/Sell

3. Click Save.

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2.4.2 View Service Preferences

You can view all of the authorized, unauthorized, and closed service preferences using the
View Service Preferences screen. Authorize option is also available for supervisor users for
approving unauthorized business processes.
To view the service preferences:
1. On the Home screen, from the Servicing Configurations, under Servicing
Configurations, click View Service Preferences. You can also open the screen by
specifying View Service Preferences in the search icon bar and selecting the screen.
The View Service Preferences screen is displayed.

Figure 2-14 View Service Preferences

2. On the View Service Preferences screen, you can perform the following actions:
• Search for a particular service preference.
• Add preference for a service.
• Refresh the page to view the lastest updates.
• Change view to grid or tile.
3. On the View Service Preferences screen, view the preferences set for the required
services. For more information on the options, refer to the table below.

Table 2-14 View Service Preferences – Field Description

Field Description
Lifecycle Code Displays the lifecycle code set for the service.
Description Displays the description for the lifecycle code.

4. Each tile also displays the following information:

• Authorized or Unauthorized
– For Authorized status: The Actions icon provides the options to Unlock, Close,
Copy, and View.
– For Unauthorized status: The Actions icon provides the options to Unlock,
Authorize, Delete, Copy, and View.
• Open, In Progress, or Closed
• Number of edits performed on the set preferences.

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Bulletin Board Maintenance

2.5 Bulletin Board Maintenance

This topic helps you to create, view, modify or delete the bulletin messages.
This topic contains the following subtopics:
• Create Bulletin
This topics helps you to create, view, modify or delete the bulletin messages.
• View Bulletin
This topic describes the systematic instructions to View or Modify the Bulletin Message.

2.5.1 Create Bulletin

This topics helps you to create, view, modify or delete the bulletin messages.
However, Joint account holders share equal responsibility for charges or any other liability
arising from holding such accounts.
To create bulletin:
1. On the Home screen, from Interaction Services, under Maintenance, Bulletin, click
Create Bulletin, or specify the Create Bulletin in the Search icon bar.
Create Bulletin screen is displayed.

Figure 2-15 Create Bulletin

2. On the Create Bulletin screen, specify the fields.

For more information on fields, refer to the field description table.

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Table 2-15 Create Bulletin - Field Description

Field Description
Message Type Select the message type from the drop-down list. The available
options are:
• Alert - Select this option if the message requires immediate
attention from the users. When this option is selected, the
Bulletin message is represented with Alert icon on the widget.
• Information - Select this option if the bulletin is for information
purposes only. When this option is selected, the Bulletin
message is represented with Information icon on the widget.
Start Date Select the date from which the bulletin message displays on the
widget.

Note:
This date cannot be lesser than the current business date.

End Date Users can specify the expiry date of the bulletin message. Once the
bulletin message reaches the expiry date, the message gets
removed from the bulletin board widget.
Subject Enter a brief description of the bulletin message.
Message Enter a detailed description of the message.
Attachments You can attach relevant documents using this option. You can either
drag and drop files into the space provided or select documents from
your local drive.
You can preview or delete an attachment before submitting the
transaction for authorization.

3. To preview an attached document, click the document link.

The Document Uploaded pop up window is displayed.

Note:
The document preview is available only to those document types that support the
preview feature by default. Where the preview feature is not supported, click on
Download button to download the attached document before viewing.

4. Click the Close icon to close the Document Uploaded pop up window.
5. You can target bulletin messages towards user groups or specific users. Using the User
Role Mapping table, you can configure User Roles or Users to a particular bulletin.
6. Click the Add icon to specify User Role or User mapping to the bulletin message.
For more information on fields, refer to the field description table.

Table 2-16 User Role Mapping - Field Description

Field Description
User/Role Select User/Role from the drop-down list.

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Table 2-16 (Cont.) User Role Mapping - Field Description

Field Description
ID When User is selected, click the search icon to view the User
Mapping pop-up window. By default, this window lists all the Users
present in the system. You can search for a specific User by providing
User, or Username and click Fetch.
When Role is selected, click the search icon to view the Role
Mapping pop-up window. By default, this window lists all the Roles
present in the system. You can search for a specific Role by providing
Role, or Role Name and click Fetch.
Name User or Role name is displayed based on the user id or role id
selected.
Actions Displays the Delete icon, to remove the respective user or role.

7. After the message is created, the status of the message is updated as Active or Awaited.
System updates the status of the Bulletin message as Active if the start date is equal to
the current business date.

Note:
If the Start Date is future dated, then the status of Bulletin message is updated as
Awaited until the date is reached. The system automatically updates the status
to Active once the start date is reached

2.5.2 View Bulletin

This topic describes the systematic instructions to View or Modify the Bulletin Message.
1. On the Home screen, from Interaction Services, under Maintenance, Bulletin, click
View Bulletin, or specify the View Bulletin in the Search icon bar.
View Bulletinscreen is displayed.

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Figure 2-16 View Bulletin

2. On View Bulletin screen, the system displays all the bulletin messages with status:
a. Awaited
b. Active
c. Paused
d. Expired
3. On the View Bulletin screen, you can search for specific bulletin using the Search icon.
You can use any of the following options to search:
a. Message Type
b. Message Status
c. Message Reference Number
d. Subject
e. Start Date
f. Expiry Date
g. Authorization Status
h. Record Status
4. After the input of any options mentioned above, click the Search button.
5. Click the Action icon to display the following options:
a. Unlock
b. Authorize
c. Delete
d. Close
e. Copy
f. View

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6. To modify an existing bulletin message, click the Unlock option from the Action icon.
The BulletIn Message screen is displayed.

Figure 2-17 BulletIn Message

7. To view the bulletin message, click the View option from the Action icon.
Create Bulletin screen is displayed.

Note:
On the create bulletin screen, all the fields are non-editable.

8. To replicate an existing bulletin, click the Copy option from the Action icon.
9. To permanently delete the existing bulletin, click the Delete option from the Action icon.
10. On View Bulletin screen, the system displays all the bulletin messages with status:

For more information on fields, refer to the field description table.

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Memo Maintenance

Table 2-17 Tax Deducted at Source Inquiry - Field Description

Field Description
Customer ID Enter the Customer ID or click the search icon to view the
Customer ID pop-up window. By default, this window lists all the
Customer ID’s present in the system. You can search for a specific
Customer ID by providing Customer Number or Customer Name
and click on the Fetch button.
Customer Name Customer Name is displayed based on the Customer ID selected.
Account Number You can enter a specific account number of the customer and search
Tax Deducted at Source details or click the drop-down list to select
the available account numbers listed for the customer id to search
the Tax Deducted at Source details. This is an optional field.
Financial Year By default, the current financial year is displayed in this field. You can
select the previous financial years from the drop-down. The system
displays the Tax Deducted at Source details financial year-wise.
Branch The system displays the Branch Code based on the account number.
Account Number The system displays the Account Number.
Account Name The system displays the Account Name.
Interest Amount The system displays the Credit interest on the account.
Taxation Date The system displays the date of the tax application on the account.
Tax Amount The system displays the Tax amount calculated on the credit interest.

2.6 Memo Maintenance

This topic describes the systematic instruction about Memo Maintenance. You can add, edit, or
delete a memo using this screen.
1. On the Home screen, from Interaction Services, under Maintenance, click Memo
Maintenance, or specify the Memo Maintenance in the Search icon bar.
The Memo Maintenance screen is displayed.

Figure 2-18 Memo Maintenance

2. On Memo Maintenance screen, perform the required action.

The memo maintenance details are displayed in the screen.

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Figure 2-19 Memo Maintenance Details

3. On the Memo Maintenance screen, specify the fields.

For more information on fields, refer to the field description table.

Table 2-18 Memo Maintenance - Field Description

Field Description
Create memo for Select the option for creating memo. The options are:
• Account: If user selects this option, then the Account Number
and Account Name are displayed.
• Deposit: If user selects this option, then the Deposit Account
Number and Account Name are displayed.
Message Provide the text of the memo message.
Action Click the Edit icon to edit the message, or the Delete icon to delete
the added memo.

4. Click Add Memo in the Memo Maintenance screen.

The Add Memo screen is displayed to specify the memo message.

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Figure 2-20 Add Memo

a. Click Cancel to cancel the memo message.

b. Click Add or Add Another to add the message in the main screen.
5. Click Submit.
The screen is successfully submitted for authorization.

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3
Operations
This topic contains the following Operations as subtopics:
• Dashboard
This topic describes the systematic instructions about Dashboard and various widgets
used. This Dashboard provides an overview of the goings-on at the bank to its users,
which helps the user in managing the transaction life cycle of different activities in an
efficient manner.
• Account Creation
This topic provides the account creation details for the Retail Accounts.
• Servicing Charge
You can configure online service charge configure account servicing screens. The system
validates the charge amount against the account balance when you modify or waive the
charge details. You can define multiples charges for the servicing transactions.
• Customer Information
Based on the selection of the account number in a screen, the Customer Information is
displayed in a widget, to the right of a screen.
• Account View
Under the Account View menu, you can view and perform various vital transactions on a
CASA account.
• Maintenance
Under the Maintenance menu, you can maintain the details of a CASA account.
• Statement
Under the Statement menu, you can perform the required actions related to statement of
an account.
• Status Update
Under the Status Update menu, you can update the status of an account.
• Limits
Under the Limits menu, you can perform actions related to limits for an account.
• Amount Block
Under the Amount Block menu, you can perform the amount block related actions for an
account.
• Cheque Book
Under the Cheque Book menu, you can perform the check book related actions for an
account.
• Inquiry
Under the Inquiry menu, you can perfrom inquire the details of a CASA account.
• Staff Restrictions
• Access Restriction
• Business Events in Oracle Banking Retail Accounts
This topic describes the processing of business events in online for Oracle Banking Retail
Accounts in Oracle Banking Retail Accounts.

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Dashboard

3.1 Dashboard
This topic describes the systematic instructions about Dashboard and various widgets used.
This Dashboard provides an overview of the goings-on at the bank to its users, which helps the
user in managing the transaction life cycle of different activities in an efficient manner.
The Dashboard is used to visualize the data by graphically representing them using a
doughnut wheel. In Dashboard the filters are used to narrow down the data to the transaction
level.

Figure 3-1 Dashboard

The Dashboard displays widgets for which access is granted to the user. Following widgets are
available in the Account Dashboard and described in the sub-sections:
• Servicing Tasks
This topic describes the process of viewing, acquiring, releasing, and tracking the
transactions that was performed during the day.
• Bulletin Board
This topic describes the systematic instruction about the Bulletin Board widget in
Dashboard.
• My Diary
This topic describes the systematic instruction about the My Diary widget in Dashboard.
• My Pending Tasks
This topic describes the systematic instruction about My Pending Tasks widget in
Dashboard.

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Dashboard

3.1.1 Servicing Tasks

This topic describes the process of viewing, acquiring, releasing, and tracking the transactions
that was performed during the day.
The Servicing Tasks widget provides an overall view of the servicing transaction status for the
day and the activities to be completed during the day without having to refer for information in
different pages.
Based on the user rights, you can view the count of transactions categorized as free tasks,
acquired or pending tasks, tasks awaiting approval, rejected or failed tasks, and completed
tasks. You can search for or filter a particular transaction and drill down to the transaction level
to execute it under each category.

• On the Dashboard screen, the Servicing Tasks widget is displayed:

Figure 3-2 Servicing Tasks

For more information on fields, refer to the field description table.

Table 3-1 Servicing Tasks - Field Desription

Field Description
Free Task Displays the number of free tasks available either for editing or
claiming based on the rights.
If the user clicks on a number, the system performs the action on the
task. If the user lacks authorization rights, the system displays a zero
instead.
Acquired/Draft Tasks Displays the tasks that have been acquired for authorization and
tasks where a servicing screen was launched, actions were
performed, and were saved and closed to be continued later.
Depending on user Authorization rights, user can acquire the tasks
from Free Tasks for further processing if you have Maker rights. If
you do, the draft numbers are populated.
The Acquired/Draft Tasks counts are displayed in the My Pending
Tasks page too. They can be identified as tasks in Approval and
Incomplete status respectively.
Also, if a transaction is rejected or when it fails, the number is also
populated in this field.

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Table 3-1 (Cont.) Servicing Tasks - Field Desription

Field Description
Pending Apporval Tasks Displays the number of approvals pending for the transactions.
The values in this field are displayed in following two scenarios:
• Pending approval tasks are those which the maker has
submitted and the initiation task is completed. Once the initiation
is complete, user will find the task on the free task page for
approval. Hence, the value in this field represents those tasks
that are completed by the maker but are yet to be authorized or
actioned further.
• The maker and the first authorizer will display this field after a
transaction has been approved in a multi-auth set up. So, there
is a track of the transaction count that each role has performed
during the day.
Failed/Rejected Tasks Displays the number of transactions that are failed or rejected.
The following are the scenarios, where the transactions that are
failed and rejected are displayed, based on the rights:
• In case of maker, when the authoriser rejects a transaction, then
the transaction is sent back to the maker. The maker's
transaction has been rejected and is now displayed as such on
the My Pending Tasks page.
• If a transaction fails host validation during authorization, then the
authorizer updates its status to Failed and displays it on the My
Pending Tasks page.
Completed Tasks Displays the transactions that are completed from maker as well as
checker perspective.

3.1.2 Bulletin Board

This topic describes the systematic instruction about the Bulletin Board widget in Dashboard.
The Bulletin Board widget posts all messages about the business in between the bank and its
customers. If the bulletin message is Alert, the Alert icon is displayed and if the bulletin
message is information, the Information icon is displayed.
The messages are:
• Public news and its messages
• Bank policies and notices
• System Messages like system downtime information, network failures, etc.

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Figure 3-3 Bulletin Board

1. To view the details of the bulletin, click the Expand icon.

Message Details pop-up window is displayed.

Figure 3-4 Message Details

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2. Click the Attachments icon, to view the list of attachments.

Document List pop-up window is displayed.

Figure 3-5 Document List

3. Click the attachment to view the document.

4. Click the Filter icon to filter the bulletin board based on Reference Number, Start Date,
End Date.
For more information on fields, refer to the field description table.

Table 3-2 Bulletin Board-Filter - Field Desription

Field Description
Reference Number Enter the Reference Number or click the search icon to view the
Reference Number pop-up window. By default, this window lists all
the Reference Numbers present in the system. You can search for a
specific Reference Number by providing Reference Number, and
click on the Fetch button.
Start Date Click on the adjoining calendar icon and specify the Start Date.
End Date Click on the adjoining calendar icon and specify the End Date.

5. Click the Filter button.

The applied Filters will appear in the band within the widget.
6. To remove the filters, click the Filter icon and click the clear button.

3.1.3 My Diary
This topic describes the systematic instruction about the My Diary widget in Dashboard.
My Diary widget helps users to keep a record of activities that they would perform in the near
future or perform at regular intervals. This widget allows users to set reminders, define a
frequency for reminders as well as define an end date to the event.

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Figure 3-6 My Diary

1. Click the Filter icon to filter the events based on due date.
For more information on fields, refer to the field description table.

Table 3-3 My Diary-Filter

Field Description
Filter By Due Date Click on the adjoining calendar icon and specify the Due date.

2. The dairy event within the widget will show the Title and the End-Date. Click the Expand
icon to view or edit the diary event.
3. When the user defines the reminder date for a dairy event, the bell icon with the number of
reminder events will be displayed. Click the Bell icon to view the events that are due for
the day.
4. Click the Add icon to create a new Diary event
Add Event pop up screen is displayed.

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Figure 3-7 Add Event

5. On Add Event pop up screen, specify the fields.

For more information on fields, refer to the field description table.

Table 3-4 My Diary-Add Event

Field Description
Title Enter an appropriate title for the diary event. When event is saved,
the title appears on the widget.
Message Enter details about the diary event.
Reminder Click on the adjoining calendar icon and specify the reminder date.
Reminder Frequency Users can define a reminder frequency for the diary event in Days,
Months, or Years. By using the increment and decrement button, the
frequency can be increased or decreased.
End Date Click on the adjoining calendar icon and specify the End date.On this
date, the event will be removed from the widget.

Note:
If the Due Date is not specified, the event remains in the
widget indefinitely.

6. Click the Filter button.

The applied Filters will appear in the band within the widget.

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7. To remove the filters, click the Filter icon and click the Clear button.

3.1.4 My Pending Tasks

This topic describes the systematic instruction about My Pending Tasks widget in Dashboard.
My Pending Tasks widget provides the user list of transactions that are in different statuses
such as rejected, failed, and incomplete. Users can click on each section of the widget to
access the transactions and proceed to complete them.
My Pending Tasks doughnut is classified as follows:
• Failed
• Incomplete
• Rejected

Figure 3-8 My Pending Tasks

1. To view the Pending Tasks, hover the mouse on each section of the doughnut.
2. Click the Filter icon to display the transactions based on process name.
For more information on fields, refer to the field description table.

Table 3-5 My Pending Tasks-Filter

Field Description
Process Name Enter the Process Name or click on the search icon to select the
processes available under a particular sub-domain.

3. Click the Filter button.

The applied Filters will appear in the band within the widget.
4. To remove the filters, click the Filter icon and click the clear button.

3.2 Account Creation

This topic provides the account creation details for the Retail Accounts.
For the detailed explanation on the savings account and current account creation, refer to the
following user guides under the Oracle Banking Origination product.
• Current Account Origination User Guide

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• Savings Account Origination User Guide

If a user searches for accounts using a minor customer ID, whether directly or indirectly, by
employing various search criteria like SSN, mobile number, or email, the accounts managed by
the custodians will not appear. The user will be prohibited from conducting any transactions
related to a minor account.

3.3 Servicing Charge

You can configure online service charge configure account servicing screens. The system
validates the charge amount against the account balance when you modify or waive the
charge details. You can define multiples charges for the servicing transactions.
Based on the charge maintenance, you can configure the charges in the following screens:
• Account Address Update
• Activate Dormant Account
• Cheque Book Status
• Stop Cheque Payment
• Account Statement Frequency
• Nominee Details Update
• Joint Holder Maintenance
• Account Preferences
• Account Status Change
• View and Modify Stop Cheque Payment
To configure charge details:
1. In the Charge Details section, view the required details.

Figure 3-9 Charge Details

For more information on fields, refer to the field description table.

Table 3-6 Charge Details - Field Description

Field Description
Charge Code Displays the charge code applied on the account.
Currency Displays the currency of the charge amount.

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Table 3-6 (Cont.) Charge Details - Field Description

Field Description
Defaulted Amount Displays the defaulted charge amount.
Modified Amount Displays the modified charge amount.
Charge Details Displays the Details icon to view more details on the charge.

Note:
For more information, refer View Charge Details.

Waiver Swtich to toggle ON to waive the particular charge applied on the

account.
Swtich to toggle OFF to retain the charges applied on the account.

Note:
To enabled the field, you need to double click in the field.

Total Charge Amount in Displays the total charge amount in local currency.
Local Currency
Total Charge Amount in Displays the total charge amount in account currency.
Account Currency

View Charge Details

• If you click the Details icon from the Charge Details field, the following section is
displayed:

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Figure 3-10 Charge Details

For more information on fields, refer to the field description table.

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Table 3-7 View Charge Details - Field Description

Field Description
Charge Code Displays the charge code applied on the account.
Currency Displays the currency of the charge amount.
Charge Amount Displays the charge amount on the account.
Charge in Transaction Displays the charge amount in transaction currency.
Currency
Charge in Local Displays the charge amount in local currency.
Currency
Basis Displays the basis of the charge.
Minimum Charge Displays the minimum charge amount applied on the account.
Maximum Charge Displays the maximum charge amount applied on the account.
Pricing Rule ID Displays the pricing rule ID applied on the charge.
Credit Account Displays the credit account number.
Debit Account Displays the debit account number.

• If there are multiple charges applied on the account, you can click the Navigate icon to
move forward or backward, to view the details of a specific charge code.
2. Click Close icon, to close the section.

3.4 Customer Information

Based on the selection of the account number in a screen, the Customer Information is
displayed in a widget, to the right of a screen.
To view the customer information:
1. Select or specify the account number in the screen.

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Figure 3-11 Customer Information

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For more information on fields, refer to the field description table.

Table 3-8 Customer Information - Field Description

Field Description
<Image> Displays the image of the customer.
Customer ID Displays the unique customer ID for the account number specified.
Customer Name Displays the customer name for the account number specified.
KYC Status Displays the current KYC status of the account.
Signature Displays the customer's signature.
Account Name Displays the account holder's name.
Account Branch Displays the account holder's branch.
Mode of Operation Displays the account's mode of operation.
Account Status Displays the current status of the account.

Note:
The possible account status are Active, Closed, and
Overdue.
Following status is displayed when there are combination
of account status:
• If the account is Frozen and Dormant, then the status
is displayed as Frozen.
• If the account is Inactive and Frozen, then the status
is displayed as Frozen.

Account Balance Displays the total account available.

<Phone Number> Displays the customer's phone number.
<Email ID> Displays the customer's email ID.
Address of Displays the complete address of the customer.
Communication
2. In this section, you can view the customer's basic information.

3. To launch the Customer 360 screen, click .

3.5 Account View

Under the Account View menu, you can view and perform various vital transactions on a
CASA account.
This topic contains the following subtopics:
• Account 360
The Account 360 screen helps the user provide an overview of Account Holder Details,
Account Balance, Account Details, Suggested Actions, Overdraft Details, Alerts, Standing
Instructions, Pending Requests, Recent transactions, and Interest Details.

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3.5.1 Account 360

The Account 360 screen helps the user provide an overview of Account Holder Details,
Account Balance, Account Details, Suggested Actions, Overdraft Details, Alerts, Standing
Instructions, Pending Requests, Recent transactions, and Interest Details.

Note:
The fields marked as Required are mandatory.

To view the 360 account details:

1. On the Home screen, from Retail Account Services, under Account View, click
Account 360, or specify Account 360 in the Search icon bar.
The Account 360 screen is displayed.

Figure 3-12 Account 360

2. On Account 360 screen, specify the account number.

Account 360 details for account is displayed.

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Figure 3-13 Account 360 Details for Active Account

3. On Account 360 screen, specify the fields.

For more information on fields, refer to the field description table.

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Table 3-9 Account 360 - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

4. On the Account 360 screen, click the Refresh icon to refresh the information on the
screen.
5. On the Account 360 screen, click the Hamburger icon to browse the account services
menu.
• Account Balance
This topic helps the user to know the account balance details while performing account
servicing transactions.
• Account Information
This topic helps the user to know the account information details while performing account
servicing transactions.
• Account Holder Details
This topic helps the user to know the Account Holder details while performing account
servicing transactions.
• Account Details
This topic helps the user to know the Account Address details and facilities enabled to the
account.
• Account Statement Details
This topic helps the user to know the statement frequency and the last statement details
for the account.

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• Suggested Actions
This topic describes the systematic instruction about the Suggested Actions in Account
360 screen. The Suggested Actions widget in the Account 360 screen displays the
account's upcoming events and pending actions. This helps the user to inform the account
holder and take the required actions.
• Alerts
This topic describes the systematic instruction about the Alerts in Account 360 screen. The
Alerts widget helps the user view alerts on the account.
• Recent Transactions
This topic describes the systematic instruction to view the Recent Transactions in the
Account 360 screen.
• Interest Details
This topic describes about Interest Details in the Account 360 screen.
• Frequent Actions
This topic describes the about the Frequent Actions in the Account 360 screen. The
Frequent Actions helps the user to perform account servicing related transactions from the
account 360 view screen without navigating to the main menu.

3.5.1.1 Account Balance

This topic helps the user to know the account balance details while performing account
servicing transactions.
On the Account 360 screen, the system displays the following details for the account balance:
• Withdrawable Balance
• Available Balance

Figure 3-14 Account Balance

3.5.1.2 Account Information

This topic helps the user to know the account information details while performing account
servicing transactions.
On the Account 360 screen, the system displays the following account information details:
• Account Product Description
• Account Branch Description
• Account Status
• IBAN
• Account class Type (Savings/Current)
• Account Currency
• Account Opening Date

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• Nomination Status
• Performance Status
• Account Type

Figure 3-15 Account Information

Note:
Account status is displayed as Active, Inactive, Frozen, Dormant, Closure Initiated, or
Closed based on account status.
Following status is displayed when there are combination of account status:
• If the account is frozen and Dormant, then the status is displayed as Frozen.
• If the account is Dormant and Closed, then the status is displayed as Closed.
• If the account is Inactive and Frozen, then the status is displayed as Frozen.

3.5.1.3 Account Holder Details

This topic helps the user to know the Account Holder details while performing account
servicing transactions.
On the Account 360 screen, the system displays the following account holder details:
• Account holders photo
• Name
• Customer ID
• Account holder relation (Primary/Joint and first/Joint and other etc)
• Mobile Number with ISD code

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• Email Id
• Mode of Operation

Figure 3-16 Account Holder

3.5.1.4 Account Details

This topic helps the user to know the Account Address details and facilities enabled to the
account.
On the Account 360 screen, the Account Details widget provides the Account Address.

Figure 3-17 Account Details

To update the account address, click Update Address hyperlink and the system displays the
Account Address Update screen.

Note:
Fore more information, refer Account Address Update.

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On the Account Address Update screen, user can modify the below details:
• Building
• Street
• City
• State
• Country
• Zip Code

3.5.1.5 Account Statement Details

This topic helps the user to know the statement frequency and the last statement details for the
account.
The below account statement details are displayed:
• Account Statement Frequency and Cycle
• Last Statement Date

Figure 3-18 Account Statement Details

To generate the ad hoc account statement, click the Request Statement link.

3.5.1.6 Suggested Actions

This topic describes the systematic instruction about the Suggested Actions in Account 360
screen. The Suggested Actions widget in the Account 360 screen displays the account's
upcoming events and pending actions. This helps the user to inform the account holder and
take the required actions.
On the Account 360 screen, the system displays the suggested actions for the account.

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Figure 3-19 Suggested Actions

The suggested actions widget displays two suggested actions at a time. If more than 2
suggested actions are present for the account, the View All button is enabled to the user.
1. To view all the suggested actions, click on View All button.
2. Click the Close icon on the Suggested Actions pop-up window.
The view all display is closed.
3. On the Suggested Actions widget, the below cases are displayed. If no suggested
actions are displayed, the system displays the message as No Suggested Actions.
For more information on fields, refer to the field description table.

Table 3-10 Suggested Actions - Field Description

Field Description
Deliver Check Book Displayed, if any check book delivery is pending for the account at
branch. To deliver the check book, click on Deliver button, and the
Check Book Status screen is launched.
The system displays the message with check book request date and
status.
For example, Requested on March 30, 2019, pending delivery.
Renew Debit Card Displayed, if any debit card is expiring for the account in specified
number of days defined at Account 360 parameter. By default the
number of days is 30 and can modify the value. To renew the debit
card, click on Renew button, and the Debit Card Request screen is
launched.
The system displays the message with card number and expiry date.
For example, Card 098976569876XXX expiring on Jan 15, 2022.

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Table 3-10 (Cont.) Suggested Actions - Field Description

Field Description
Request Check Book Displayed, if the number of pending check leaves are less than or
equal to the specified limit at Account 360 parameter. By default the
limit is 5 and can modify the value. To request new check book, click
on Request button, and the Check Book Request screen is
launched.
For example, Unused leaves are 5.

Note:
The pending check leaves consider unused, stopped, and
rejected checks. It excludes canceled and used checks.

Document Expiring Displayed, if any document attached to the account is getting expired
in a specified number of days defined at the Account 360 parameter.
By default, the number of days is 30 and can modify the value. To
upload the new document, click on the Upload button, and the
Account Documents Update screen is launched.
The system displays the message with the document name and
expiry date.
For example, DRIVING LICENSE expiring on Feb 25, 2022.
Document Pending Displayed, if any document is pending for submission. To upload the
Submission new document, click on the Upload button, and the Account
Documents Update screen is launched.
For example, AADHAR or PAN or Driving License.
Activate Dormant Account Displayed, if the account status is dormant. To activate the dormant
account, click on the Activate button, and the Activate Dormant
Account screen is launched.
The system displays the message with a dormant date.
For example: Dormant since Jan 10, 2022.

3.5.1.7 Alerts
This topic describes the systematic instruction about the Alerts in Account 360 screen. The
Alerts widget helps the user view alerts on the account.
1. On the Account 360 screen, the system displays the alerts of any exceptions, memo, and
warnings on the account.
Account Alert details are displayed.

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Figure 3-20 Alerts

2. The alerts widget displays two alerts at a time. If more than 2 alerts are present for the
account, the View All button is enabled to the user.
3. To view all alerts, click on View All button.
Alerts pop-up window is displayed.
4. Click the Close icon on the Alerts pop-up window.
Alerts pop-up window is closed.
5. On the Alerts widget, the below details are displayed.
For more information on fields, refer to the field description table.

Note:
If no alerts are displayed, the system displays the message as No Alerts.

Table 3-11 Alerts - Field Description

Alerts Description
Check Stop Payment Displayed if any active stop payment is available on the account. The
alert message displays the check number, Stop payment date, and
stop payment reason.
For example, check 0002 stopped on Jan 10, 2022 due to an
incorrect amount.
Check Rejected Displayed if any check clearing is rejected on the account. The alert
message displays the check Number, Rejected date, and Reject
reason.
For example, check CHQ00000003023063 Rejected on Jan 15,
2022, due to Insufficient Balance.
Amount Block Displayed if any active amount is blocked on the account. The alert
message displays the Blocked amount, Date, and Block reason
details.
For example, GBP 10,000.00 blocked on Dec 10, 2021, due to legal
notice.
Memo Displayed if any active memo is maintained for the account. The
memo message is displayed in the alert.
Debit Restricted Displayed if any debit restriction is there for the account.

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Table 3-11 (Cont.) Alerts - Field Description

Alerts Description
Credit Restricted Displayed if any credit restriction is there on the account.

3.5.1.8 Recent Transactions

This topic describes the systematic instruction to view the Recent Transactions in the Account
360 screen.
1. On the Account 360 screen, tthe system displays the Recent Transactions performed for
the account.
Recent Transactions details for the account are displayed.

Figure 3-21 Recent Transactions

2. The Recent Transactions widget displays latest 5 transaction details at a time. If more than
5 transaction details are present for the account, the View more button is enabled to the
user.
3. To view more Recent Transactions, click on View more button.
Account Transaction screen is displayed.

Note:
In this view, 15 records are shown at a time and can be configured in Account
360 parameter.

3.5.1.9 Interest Details

This topic describes about Interest Details in the Account 360 screen.

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Figure 3-22 Interest Details

3.5.1.10 Frequent Actions

This topic describes the about the Frequent Actions in the Account 360 screen. The Frequent
Actions helps the user to perform account servicing related transactions from the account 360
view screen without navigating to the main menu.
The Frequent Actions widget displays the frequently used account servicing transactions.

Figure 3-23 Frequent Actions

Note:
A maximum of 6 transactions are allowed for frequent actions.

Users can configure the frequently used account servicing transactions screens.

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When users click on the configured account servicing transactions, the system launches the
related transaction screen by defaulting the account number.

Note:
If any widgets fail to fetch the details, the system displays the related error message
and the retry option is provided to fetch the details.

3.6 Maintenance
Under the Maintenance menu, you can maintain the details of a CASA account.
This topic contains the following subtopics:
• Account Address Update
This topic describes the systematic instruction about Account Address Update. While
entering the account number, the system displays the current address details of the
account and the user can modify these details.
• Joint Holder Maintenance
You can either add joint holders for the first time or modify the existing joint holder
relationship using this screen.
• Nominee Details Update
You can modify the existing nominee details, add a new nominee, and delete the existing
nominee details added to an account using this screen.
• Account Preferences
You can set or modify the preferences for the CASA account using this screen.
• Account Closure
This helps to capture and process the account closure request.

3.6.1 Account Address Update

This topic describes the systematic instruction about Account Address Update. While entering
the account number, the system displays the current address details of the account and the
user can modify these details.
To update the account address:
1. On the Home screen, from Retail Account Services, under Maintenance,, click Account
Address Update, or specify the Account Address Update in the Search icon bar.
The Account Address Update screen is displayed.

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Figure 3-24 Account Address Update

2. Click the Search icon or specify the account number in the Account Number field, and
press Enter or Tab.
The account address details are displayed in the screen.

Figure 3-25 Account Address Update_Details

3. On the Account Address Update screen, specify the fields.

For more information on fields, refer to the field description table.

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Table 3-12 Account Address Update - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID.If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Address Type Displays the type of address added such as Residential or

Communication.
Only the address type which is chosen as the preferred address for
communication during account origination is displayed.
Address Displays the address details corresponding to the address type.
Start Date Displays the start date when a given communication address
becomes effective.
This is applicable only for temporary communication addresses. It is
not applicable for Residential and Communication address types.
End Date Displays the date when a given communication address ceases to be
effective.
This is applicable only for temporary communication addresses. It is
not applicable for Residential and Communication address types.
Action User can edit or delete the added address details.
This is applicable only for temporary communication addresses. It is
not applicable for Residential address types.

4. Click Add Communication Address in the Address Details section.

The Add Communication Address screen is dipslayed.

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Figure 3-26 Add Communication Address

Table 3-13 Account Address Update - Field Description

Field Description
Address Line 1/Building Specify the building details for communication address.
Name
Address Line 2/Street Specify the street name details for communication address.
Name
Address Line 3/City/Town Specify the city or town name details for communication address.
Name
State Specify the State or click the Search icon and select the state from
the list of values displayed.
Country By default, the country is displayed in this field once you select the
State.
Zip Code Specify the zip code for communication address.
Start Date Specify the start date for the temporary communication address to
become effective.

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Table 3-13 (Cont.) Account Address Update - Field Description

Field Description
End Date Specify the date for the temporary communication address to cease.
Once the end date of the temporary communication address is
crossed, the account switches back to the preferred address that was
used prior to the temporary address.

a. Click Add to add the address details in the main screen.

b. Click Cancel to cancel the added details.
5. Click Submit.
The screen is successfully submitted for authorization.

3.6.2 Joint Holder Maintenance

You can either add joint holders for the first time or modify the existing joint holder relationship
using this screen.

Note:
The fields marked as Required are mandatory.

A customer can be the sole or joint owner of an account. The joint accounts are accounts that
are shared between two or more individuals. They can be operated either singly or jointly.

Note:

• If the user enters or chooses a minor account number, the system will show a
notification indicating that the account holder is a minor and that joint holders
cannot be added. Consequently, the user will be unable to take any further
actions on the screen.
• When a user enters a major account number and attempts to add a minor as a
joint holder, the system will show a notification indicating that a minor cannot be
included as a joint account holder.

To maintain joint holder details:

1. On the Home screen, from the Retail Account Services mega menu, under
Maintenance, click Joint Holder or specify Joint Holder in the search icon bar and select
the screen.
The Joint Holder Maintenance screen is displayed.

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Figure 3-27 Joint Holder Maintenance

2. Click the Search icon or specify the account number in the Account Number field, and
press Enter or Tab.
The details are displayed in the screen.

Figure 3-28 Joint Holder Details

3. You can view the details of the account selected. For more information on fields, refer to
the field description table.

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Table 3-14 Joint Holder Maintenance – Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID.If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Primary Holder Displays the name of the primary holder of the CASA account.
Mode of Operation Specify the mode of operation in the drop-down. The options are:
• Former or Survivor Tenants by the Entirety
• Tenants in Common
• Single
• Joint Tenants with Right of Survivorship
The options in the list is maintained in Retail Account Configurations.
•

Note:
• If no joint holders are linked to the account, the
system will display only Single.
• The values in this filed are based on maintenance in
the Account Operating Instruction Type, where the
Category is set as Joint. But there is one exception
for the value Single, which is pre-shipped in the
routing hub configuration.

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Table 3-14 (Cont.) Joint Holder Maintenance – Field Description

Field Description
Joint Holder Details This section displays the existing joint holder details.

Note:
You can perform the following actions in this section:
• Add Joint Holder Details: For details on this action,
refer Add Joint Holder.
• Edit Joint Holder Details: For details on this action,
refer Edit Joint Holder Details.
• Delete Joint Holder Details: From the Actions field,
click the Delete icon. A confirmation message is
displayed that the action cannot be recovered. Click
Delete to proceed with the deletion.
• Convert Joint Account to Single Account: From
the Mode of Operations field, select the Single
option. A confirmation message is displayed. Click
Confirm to proceed with the converstion.

4. Click Submit.
The screen is successfully submitted for authorization.
• Maintain Joint Holder Details
You can add, edit, or delete a joint holder of an account. Also, you can covert a joint holder
account to single holder account.

3.6.2.1 Maintain Joint Holder Details

You can add, edit, or delete a joint holder of an account. Also, you can covert a joint holder
account to single holder account.
To maintain the joint holder details:
1. From the Joint Holder Maintenance screen, perform any of the following actions as
required:
• Add Joint Holder

Note:
Addition of joint holders to inactive and dormant accounts is not valid.

a. Select the Jointly option from the Mode of Operation field.

b. In the Joint Holder Details section, click Add Joint Holder.

The Add Joint Holder Details section is displayed.

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Figure 3-29 Add Joint Holder Details

c. You can maintain the required details in this section. For more information on
fields, refer to the field description table.

Table 3-15 Add Joint Holder – Field Description

Field Description
Customer Number Select or specify the customer number to be added as joint
holder.
Customer Name Displays the customer name for the customer number
selected.
Joint Holder Type Select the type of joint holder to be added to the account.

d. Click Add.
– You can add multiple joint holders to the account by clicking Add Another.

The added joint holder details are displayed in the Joint Holder Details section.

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Figure 3-30 Joint Holder Details

• Edit Joint Holder Details

a. In the Joint Holder Details section, click the Edit icon, from the Actions field.

The Edit Joint Holder Details section is displayed.

Figure 3-31 Edit Joint Holder Details

b. You can update the joint holder details as required. The fields are same as
displayed in the Add Joint Holder Details section. For more information, refer
Add Joint Holder.
2. Click Submit.

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3.6.3 Nominee Details Update

You can modify the existing nominee details, add a new nominee, and delete the existing
nominee details added to an account using this screen.

Note:
The fields marked as Required are mandatory.

To update nominee details:

1. On the Home screen, from the Retail Account Services mega menu, under
Maintenance, click Nominee Details Update or specify Nominee in the search icon bar
and select the screen.
The Nominee Details Update screen is displayed.

Figure 3-32 Nominee Details Update

2. Click the Search icon or specify the account number in the Account Number field, and
press Enter or Tab.
The details are displayed in the screen.

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Figure 3-33 Nominee Details

3. In the Nominee Details section, you can view the details of the nominee if already added
to the account. For more information on fields, refer to the field description table.

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Table 3-16 Nominee Details Update – Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Account Name Displays the name of the account holder for the selected account
number.
Nominee Details This section displays the details of the nominee added to the CASA
account.

Note:
For information on adding a nominee, refer Add Nominee.

Nominee Name Displays the name of the nominee added.

Relation Type Displays the relationship of the nominee.
Date of Birth Displays the nominee's date of birth.
Minor Displays whether the nominee is a minor.
Guardian Displays the name of the guardian, if the nominee is a minor.
Actions Displays the following icons to perform the action:
• View: For information on this action, refer View Nominee Details.
• Edit: For information on this action, refer Edit Nominee Details.
• Delete: If you click this icon, then a confirmation message is
displayed that the nominee details will not be recovered. To
proceed with deletion, you need to click Delete.

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4. Click Submit.
The screen is successfully submitted for authorization.
• Add Nominee
You can add a nominee to a CASA account.
• View Nominee Details
You can view the details of the nominee added to a CASA account.
• Edit Nominee Details
You can edit the nominee details that are already added to a CASA account.

3.6.3.1 Add Nominee

You can add a nominee to a CASA account.
To add a nominee:
1. In the Nominee Details section, click Add Nominee.
The Add Nominee section is displayed.

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Figure 3-34 Add Nominee

2. You can maintain the required details in the sections displayed. For more information on
fields, refer to the field description table.

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Table 3-17 Add Nominee Details – Field Description

Field Description
Nominee Details This section displays the fields for capturing the basic nominee
details.
Customer ID Select or specify the customer ID to default the nominee details for
the selected customer.
Relationship Type Select the relationship type with the nominee.
First Name Specify the nominee's first name.
Middle Name Specify the nominee's middle name.
Last Name Specify the nominee's last name.
Date of Birth Select or specify the nominee's date of birth.
Minor Displays whether the added nominee is a minor or major based on
the date of birth selected or specified.

Note:
The minor status will be derived based on the minor age
limit maintained for the country (the country will be derived
from the account holder's communication address).
Find the below steps to configure minor age validation.
a. Create a fact for values, State, and Age.
b. Create a rule for minor age validation with the
required state and related age.

IF

((STATE==GB)&&(AGE < 18))

Output

Section1 True

c. Maintain a validation model with model code as

VMMINORAGE and link the above rule.
For more information, refer to the Oracle Banking
Common Core User Guide to create Fact, Rule and Rule
Group.

Address Details This section displays the fields to capture the nominee's address.
Default Account Address Switch to toggle ON to default the account holder's communcation
address specified.
Switch to toggle OFF to not to default the account holder's
communcation address specified.
Address Line 1/Building Specify the building of the nominee.
Name
Address Line 2/Street Specify the street of the nominee.
Name

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Table 3-17 (Cont.) Add Nominee Details – Field Description

Field Description
Address Line 3/City/Town Specify the city or town of the nominee.
Name
State Specify the state of the beneficiary or click Search and select the
state from the list of values.
Country Country is defaulted based on the state selected.
Zip Code Specify the zip code of the nominee.
Contact Details This section displays the fields to capture the contact details.
Mobile Number Specify the mobile number of the nominee.
Email ID Specify the email ID number of the nominee.

• If the added nominee is a minor, its mandatory to add the guardian details. If required,
you can also add gaurdian details for a major by switching to toggle ON from the Add
Gaurdian field in the Gaurdian Details section.

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Figure 3-35 Guardian Details

For more information on fields, refer to the field description table.

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Table 3-18 Guardian Details – Field Description

Field Description
Add Guardian Switch to toggle ON to add guardian details.
Switch to toggle OFF to not to add the guardian details.
Relationship Type Select the relationship type with the guardian.
Title Select a title for the guardian.
First Name Specify the guardian's first name.
Middle Name Specify the guardian's middle name.
Last Name Specify the guardian's last name.
Address Details This section displays the fields to capture the guardian's address
details.
Default Address Select the default address for the guardian. The options are:
– Nominee: If you select this option, then the guardian address
is defaulted from nominee address.
– Account: If you select this option, then the account holder
communication address is defaulted as guardian's address.

Note:
If requried, you can edit the defaulted address.

Address Line 1/Building Specify the building of the guardian.

Name
Address Line 2/Street Specify the street of the guardian.
Name
Address Line 3/City/Town Specify the city or town of the guardian.
Name
State Specify the state of the beneficiary or click Search and select the
state from the list of values.
Country Country is defaulted based on the state selected.
Zip Code Specify the zip code of the guardian.
Contact Details This section displays the fields to capture the contact details.
Mobile Number Specify the mobile number of the guardian.
Email ID Specify the email ID number of the guardian.

Note:

• The system defaults the customer's communication address, and personal

details when the nominee details are defaulted from the customer.
• The system defaults the customer's communication address when the
nominee or guardian address details are defaulted from the account.

3. Click Save.
The nominee details are saved and displayed in the Nominee Details section.
4. Click Submit.
The screen is successfully submitted for authorization.

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3.6.3.2 View Nominee Details

You can view the details of the nominee added to a CASA account.
To view the nominee details:
1. In the Nominee Details section, click the View icon from the Actions field.
The Nominee Details section is displayed.

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Figure 3-36 View Nominee Details - Personal

2. You can view the required details in the section displayed. For more information on fields,
refer to the field description table.

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Table 3-19 View Nominee Details – Field Description

Field Description
Nominee Details This section displays the details of the nominee.
Customer ID Displays a customer ID of the nominee.
Relation Type Displays the type of relationship with the nominee.
Title Displays a title for the nominee.
First Name Displays the nominee's first name.
Middle Name Displays the nominee's middle name.
Last Name Displays the nominee's last name.
Date of Birth Displays the nominee's date of birth.
Minor Displays whether the added nominee is a minor.
Address Displays the complete address of the nominee.
Mobile Number Displays the nominee's mobile number.
Email ID Displays the nominee's email ID.

3. Click Close.

3.6.3.3 Edit Nominee Details

You can edit the nominee details that are already added to a CASA account.
To edit a nominee:
1. In the Nominee Details section, click the Edit icon from the Actions field.
The Edit Nominee section is displayed.
2. For information on fields and description, refer Add Nominee, as the fields in the Add
Nominee section are same.
3. Click Save.

3.6.4 Account Preferences

You can set or modify the preferences for the CASA account using this screen.

Note:
The fields marked as Required are mandatory.

To set the account preferences:

1. On the Home screen, from Retail Account Services, under Maintenance, click Account
Preferences, or specify the Account Preferences in the Search icon bar.
The Account Preferences screen is displayed.

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Figure 3-37 Account Preferences

2. On the Account Preferences screen, click the Search icon or specify the account number
in the Account Number field, and press Tab or Enter.
The fields to set the preferences for the account are displayed.

Figure 3-38 Set Account Preferences

3. On the Account Preferences screen, you can set the preferences for the account based
on the requirement. For more information on fields, refer to the field description table
below.

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Table 3-20 Account Preferences - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

ATM Facility This section displays the field to set preference for the ATM facility.
ATM Required Swtich Toggle On to subscribe for ATM facility for the account.
Switch Toggle Off to unsubcribe for ATM facility for the account.
Cheque Book Facility This section displays the fields to set the preferenes for cheque book.
Cheque Book Required Swtich Toggle On to subscribe for cheque book facility for the
account.
Switch Toggle Off to unsubcribe for cheque book facility for the
account.
Cheque Book Name 1 Specify the primary name on the cheque book.

Note:
This field is displayed if you swtich Toggle On from the
Cheque Book Required field.

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Table 3-20 (Cont.) Account Preferences - Field Description

Field Description
Cheque Book Name 2 Specify the secondary name on the cheque book.

Note:
This field is displayed if you swtich Toggle On from the
Cheque Book Required field.

Auto Reorder Cheque Swtich Toggle On to reorder the cheque book automatically.
Book Swtich Toggle Off to stop reordering of the cheque book
automatically.
Reorder Cheque Level Specify the level for the cheque reorder.

Note:
This field is displayed if you swtich Toggle On from the
Auto Reorder Cheque Book field.

Reorder Number Of Specify the number of leaves for the cheque book reorder.
Leaves

Note:
This field is displayed if you swtich Toggle On from the
Auto Reorder Cheque Book field.

Passbook Facility This section displays the field to set the preference for passbook.
Passbook Swtich Toggle On to avail the passbook facility for the account.
Swtich Toggle Off to unavail the passbook facility for the account.
Banking Channels This section displays the fields to set the preference for banking
channels.
Banking Channel Swtich Toggle On to set the banking channel facility for the account.
Required Swtich Toggle Off to stop the banking channel facility for the
account.
Banking Channel Select the preferred banking channel for the account.

Note:
• This field is displayed if you swtich Toggle On from
the Banking Channel Required field.
• This field is enabled if you click Add Channel.

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Table 3-20 (Cont.) Account Preferences - Field Description

Field Description
Channel Name Displays the channel name based on the banking channel selected.

Note:
This field is displayed if you swtich Toggle On from the
Banking Channel Required field.

Action Displays the following icons to perform required action:

• Edit: Click to edit the baking channel set for the account.
• Delete: Click to delete the banking channel set for the account.

Note:
This field is displayed if you swtich Toggle On from the
Banking Channel Required field.

4. Click Submit.
The screen is successfully submitted for authorization.

3.6.5 Account Closure

This helps to capture and process the account closure request.
The account holder may request for closing the account with different reasons. Before closing,
the account must not have any active instructions, contracts, overdrafts, or sweep transactions.

Note:
The fields marked as Required are mandatory.

1. On Home screen, from Retail Account Services, under Maintenance, click Account
Closure, or specify the Account Closure in the Search icon bar.
The Account Closure screen is displayed.

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Figure 3-39 Account Closure

2. Click the Search icon or specify the account number in the Account Number field, and
press Enter or Tab.
The details are displayed in the screen.

Figure 3-40 Account Closure Details

3. On Account Closure screen, specify the fields.

For more information on fields, refer to the field description table.

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Table 3-21 Account Closure - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID.If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Account Details Displays the account details with Available Balance, Accrued
Interest, and Estimated Payout.
Available Balance Displays the available balance in account currency.
• If the account balance is greater than zero, credit indicator is
displayed.
• if the account balance is less than zero, debit indicator is
displayed.
Accrued Interest Displays the net accrued interest in account currency.
• For credit interest, credit indicator is displayed.
• For debit interest, debit indicator is displayed.
• If multiple accrued interests are available for the account, the
system displays the net accrued interest.
Estimated Payout Displays the estimated payout amount in account currency.
The estimated payout amount is the sum of available balance and
accrued interest.
• If the estimated payout amount is greater than zero, credit
indicator is displayed.
• if the estimated payout amount is less than zero, debit indicator
is displayed.
Account Closure Reason Specify the reason for closure.

4. Click Add Settlement Details button in the Settlement Details section.

The Add Settlement Details screen is displayed.

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Note:
The Add Settlement Details button will not be enabled if the account balance is
zero.

Figure 3-41 Add Settlement Details - Account

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Figure 3-42 Add Settlement Details - Ledger

a. Select the payout mode as an account to settle the account balance transferring to a
Current and Savings Account. For more information on fields, refer to the field
description table.

Table 3-22 Add Payout Details as an Account

Field Description
Select Payout Mode The Account mode is selected with the default.
Select Account Number The own accounts are displayed as widgets with the Account
Number, Account Name, and Currency. You can select the
account for payout.
You can select Others from the widget to select any other
accounts for payout.
Search Account Detail This will display, if you select Others from the widgets.
click the Search icon to select from the list or specify the account
number in the Account Number field and the Account Name is
displayed adjacent to the account number.

b. Select the payout mode as ledger to settle the account balance transferring to a
ledger. For more information on fields, refer to the field description table.

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Table 3-23 Add Payout Details as Ledger

Field Description
Select Payout Mode Select the Ledger option to perform the account closure
settlement to a ledger account.
Ledger Code click the Search icon to select or specify the ledger code required
for the payout.
Ledger Description Displays the ledger description for the payout.

• Click Add button.

The Settlement Details are added in the Account Closure screen.

Figure 3-43 Account Closure - Settlement Details Added

For more information on fields, refer to the field description table.

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Table 3-24 Account Closure - Settlement Details

Field Description
Settlement Details If the Payout Mode is Account, the below values are displayed.
• Payment Mode
• Account Number
• Account Name
• Currency
• Exchange Rate
If the Payout Mode is Ledger, the below values are displayed.
• Payment Mode
• Ledger Code
• Description
Click the Edit icon to modify the settlement details.
Click the Delete icon to delete the settlement details.

Note:
An exchange rate is derived based on an exchange
rate parameter maintained for an account closure at
service preference screen.

5. Click Submit.

Figure 3-44 Account Closure - Validation Retry

The system validates the account closure request with other product processors to check
for any active contracts or instructions available for the account.
If the account closure validations are successful, then the system will update the account
status to Closure Initiated and request will be moved to the approval stage and available
in free task for authorization.
Transactions are restricted to the account once the account marked for closure is initiated.

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If any active contracts, instructions, or other relations are found, the account closure
validation is failed, and the account closure request is moved to the validation retry stage
and assigned back to the maker. It should be available in the maker's pending task, then
the maker can pick up the account closure validation failure and resubmit the request after
manually closing or delinking the related contracts, or delete the account closure request
based on the account holder request.
In the case of deletion, the system reverts the account status Closure initiated to open.

Note:

• If an account has debit balance, then the debit balance to be settled before
closing an account.
• The system processes the account closure validations with external product
processors. The required external product processors are configured at the
workflow level.

6. Approve or Reject the account closure request.

On successful approval, the system initiate the below processes.
• Process the Interest Liquidation
• Account settlement (Transfer to Account/GL)
• Close the Account.
In case of Interest liquidation, or Account Settlement, or close the account process failure,
the transaction moved to handoff retry stage and assigned back to the checker, then the
checker can acquire the request and Retry or Reject the account closure request.
On Retry, the system process the failed stage again.
On Reject, the transaction send back to the initiation stage and assign back to the maker.

Note:

• If the maker resubmit the account closure request, the system trigger the
account closure validation across all the product processors again.
• If the maker delete the account closure request after authorizer rejects, the
system revert the account status closure initiated to open.

3.7 Statement
Under the Statement menu, you can perform the required actions related to statement of an
account.
This topic contains the following subtopics:
• Ad hoc Account Statement
This topic describes the systematic instruction to generate account statement based on a
given date range or selected period on the account holder’s request.

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• Account Statement Frequency

This topic describes the systematic instruction about Account Statement Frequency
Update. After specifying the account number, system displays existing account statement
cycle details, and the user can modify the frequency.

3.7.1 Ad hoc Account Statement

This topic describes the systematic instruction to generate account statement based on a given
date range or selected period on the account holder’s request.

Note:
The fields marked as Required are mandatory.

To generate and view ad hoc account statement:

1. On the Home screen, from Retail Account Services, under Statement, click Ad hoc
Account Statement, or specify the Ad hoc Account Statement in the Search icon bar.
Ad hoc Account Statementscreen is displayed.

Figure 3-45 Ad hoc Account Statement

2. Enter the Account Number.

Ad hoc Account Statement details are displayed.

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Note:
Account statement details get displayed if any statement is generated today.

Figure 3-46 Ad hoc Account Statement Details

3. On the Ad hoc Account Statement screen, specify the fields. For more information on
fields, refer to the field description table below.

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Table 3-25 Ad hoc Account Statement - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

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Table 3-25 (Cont.) Ad hoc Account Statement - Field Description

Field Description
Period Users can select the period for account statement generation from
the drop-down list. The drop-down lists the below values:
• Date Range
• Last Month
• Last 2 Months
• Last 3 Months
• Last 6 Months
When you select the Date Range in the Period drop-down, you can
specify the account statement generation date manually.
When you select the Last Month or Last 2 Months or Last 3 Months
or Last 6 months in the Period drop-down, the Date Range field
defaults, and the user cannot modify the date.
For Example:
• If the user selects the Period drop-down as Last Month, the date
will be default as last one month from the current date.
• If the user selects the Period drop-down as Last 2 Months, the
system defaults the account statement generation date as last 2
months from the current date, and the user cannot modify the
date.
• If the user selects the Period drop-down as Last 3 Months, the
system defaults the account statement generation date as last 3
months from the current date, and the user cannot modify the
date.
• If the user selects the Period drop-down as Last 6Months, the
system defaults the account statement generation date as last 6
months from the current date, and the user cannot modify the
date.
Date Range Click the calendar and specify the from date and to date.

Note:
The Date Range cannot be blank and less than from date.

4. On the Ad hoc Account Statement screen, click Generate button to generate the
account statement for selected period.
5. On the Generated Account Statement, the following details are displayed:
• Statement Period
• Document Reference
6. Click the Action icon to view, or print the generated account statement.

3.7.2 Account Statement Frequency

This topic describes the systematic instruction about Account Statement Frequency Update.
After specifying the account number, system displays existing account statement cycle details,
and the user can modify the frequency.
To modify the account statement frequency:

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1. On the Home screen, from Retail Account Services, under Statement, click Account
Statement Frequency, or specify the Account Statement Frequency in the Search icon
bar.
Account Statement Frequencyscreen is displayed.

Figure 3-47 Account Statement Frequency

2. On Account Statement Frequency screen, specify the account number. For more
information on fields, refer to the field description table.

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Table 3-26 Account Statement Frequency - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID.If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Account Name Account Name is displayed by default based on the account

selected.
Last Statement Date The last statement generation date will be displayed.

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Table 3-26 (Cont.) Account Statement Frequency - Field Description

Field Description
Frequency Users can modify the frequency for generating the account
statements. To specify the frequency of the statements, click on the
adjoining drop-down list. The following list is displayed:
• Annual
• Semiannual
• Quarterly
• Monthly
• Fortnightly
• Weekly
• Daily
For the Annual, Semiannual, Quarterly and Daily cycles, the account
statement will be generated on the last day of that cycle.
For a weekly and fortnightly statement, the user can specify the day
of the week on which account statements must be generated. To
specify weekly and fortnightly statements, click on the adjoining drop-
down list. The following list of days will be displayed:
• Sunday
• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday
For monthly statements the user can specify the dates of the month,
between 1 and 31(corresponding to the system date).
For example:
• If the user selected the statement date to 30, then account
statements will be generated on the last working day for months
with < 30 days.
• If the user sets the statement date to 31, then account
statements will be generated on the last working day for months
with <31 days.
• If 30th or 31st is a holiday on the next working day the account
statement gets generated.

3. Click Submit.

3.8 Status Update

Under the Status Update menu, you can update the status of an account.
This topic contains the following subtopics:
• Activate Dormant Account
You can activate a Dormant account based on the account holder's request using the
Activate Dormant Account screen.
• Account Status Change
This topic describes the systematic instructions about account status change. The bank
can update the status of an account to No Debit, No Credit, and Frozen.

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3.8.1 Activate Dormant Account

You can activate a Dormant account based on the account holder's request using the Activate
Dormant Account screen.
To activate dormant account:
1. On the Home screen, from Retail Account Services, under Status Update, click
Activate Dormant Account, or specify the Activate Dormant Account in the Search icon
bar.
The Activate Dormant Account screen is displayed.

Figure 3-48 Activate Dormant Account

2. On Activate Dormant Account screen, specify the fields. For more information on fields,
refer to the field description table below.

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Table 3-27 Activate Dormant Account - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Activate Dormant Account This section displays the current status of the account.
Account Status Displays the current account status.
The possible options are:
• Active
• Dormant
Dormant Since Dormant Since is a display-only field, the system defaults the
dormant date while choosing/entering the Account Number.

Note:
This field is not displayed, if the status of the account is
Active.

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Table 3-27 (Cont.) Activate Dormant Account - Field Description

Field Description
Activate Account The user can activate the dormant account by enabling the toggle
button.

Note:
This field is not displayed, if the status of the account is
Active.

3. Click Submit.
The screen is successfully submitted for authorization.

3.8.2 Account Status Change

This topic describes the systematic instructions about account status change. The bank can
update the status of an account to No Debit, No Credit, and Frozen.
To change account status:
1. On the Home screen, from Retail Account Services, under Status Update, click
Account Status Change, or specify the Account Status Change in the Search icon bar.
Account Status Changescreen is displayed.

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Figure 3-49 Account Status Change

2. On Account Status Change screen, specify the fields.

For more information on fields, refer to the field description table.

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Table 3-28 Account Status Change - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID.If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Account Status The existing account statuses will be displayed, and users can
modify them (No Debit, No Credit, and Frozen) by enabling or
disabling the toggle button.

3.9 Limits
Under the Limits menu, you can perform actions related to limits for an account.
This topic contains the following subtopics:
• Unsecured Overdraft Limits
This topic provides systematic instructions to create an unsecured limit for an account and
to update, modify, or delete the existing unsecured limits on the account.
• Temporary Overdraft Limit
This topic describes the systematic instructions to maintain Temporary Overdraft Limit.The
temporary OD limit is the limit up to which any overdraft is allowed for a specified time over
and above the limit provided for an account.
• Advance against Uncollected Funds
This topic provides systematic instructions to capture details of limits granted to the
account holder towards advance against uncollected funds and to update, modify or delete
the existing limits.

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3.9.1 Unsecured Overdraft Limits

This topic provides systematic instructions to create an unsecured limit for an account and to
update, modify, or delete the existing unsecured limits on the account.

Note:
The fields marked as Required are mandatory.

To create or update unsecured limit for an account:

1. On the Home screen, from Retail Account Services, under Limits, click Unsecured
Overdraft Limits, or specify the Unsecured Overdraft Limits in the Search icon bar.
The Unsecured Overdraft Limits screen is displayed.

Figure 3-50 Unsecured Overdraft Limits

2. On Unsecured Overdraft Limits screen, specify the fields. For more information on fields,
refer to the field description table below.

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Table 3-29 Unsecured Overdraft Limits - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Customer Information and Limits Summary is displayed for the selected Account
Number with existing records.

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Figure 3-51 Customer Information - Unsecured Overdraft Limits

3. On Unsecured Overdraft Limits screen, under Limits Summary, click the Action icon.
The system displays the following options:
• View
• Edit
• Delete
4. Click the View or Delete option to view or delete the existing unsecured limits record.
The non- editable Unsecured Limits window is displayed.

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Figure 3-52 Unsecured Limits - View or Delete

5. Click the Edit option to modify the existing unsecured limits record.
The editable Unsecured Limits window is displayed.

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Figure 3-53 Unsecured Limits - Edit

6. To add new unsecured limits, click the Add icon.

Unsecured Limits window is displayed.

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Figure 3-54 Unsecured Limits

7. On Unsecured Limits window, specify the fields. For more information on fields, refer to
the field description table below.

Table 3-30 Unsecured Limits - Field Description

Field Description
Line Reference Enter any reference number to identify the clean unsecured limit
being granted to the account holder.
Linked Amount Enter the amount of unsecured limit being granted to the customer.
Start Date The system defaults the Start date as the current branch date. You
can modify the Start Date to any future date using the adjoining
calendar button.

Note:
The Start Date cannot be backdated.

End Date Click on the adjoining calendar icon and specify the End Date of the
unsecured limit.

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Table 3-30 (Cont.) Unsecured Limits - Field Description

Field Description
Interest Rate Displays the interest rate as Fixed.

Note:
Interest Rate Type and actual Interest Rates defaults
from the account class level if defined. In such cases, the
Interest Rate Type and Interest Rates automatically
defaults in these fields.

Spread This is an optional field and can be Positive Spread or Negative

Spread.
Final Rate The system defaults the Final Rate by adding the Interest rate.

Note:
The additional of interest rate can be +/- spread.

On clicking Save button, newly added unsecured limit is displayed in the Limits
Summary.

3.9.2 Temporary Overdraft Limit

This topic describes the systematic instructions to maintain Temporary Overdraft Limit.The
temporary OD limit is the limit up to which any overdraft is allowed for a specified time over and
above the limit provided for an account.
This limit is independent of any credit line linked to the account. This facility is mostly opted by
the customer for short-term overdrawing.
To maintain temporary overdraft limit:
1. On the Home screen, from Retail Account Services, under Limits, click Temporary
Overdraft Limit, or specify the Temporary Overdraft Limit in the Search icon bar.
Temporary Overdraft Limit screen is displayed.

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Figure 3-55 Temporary Overdraft Limit

2. On Temporary Overdraft Limit screen, specify the fields. For more information on fields,
refer to the field description table below.

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Table 3-31 Temporary Overdraft Limit - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Temporary Overdraft Start The current Business Date defaults in the Temporary Overdraft Start
Date Date field. This can be changed to any future date. However, it
cannot be backdated.
Temporary Overdraft End The date on which the temporary overdraft limit comes to an end.
Date This date cannot be lesser than the Temporary Overdraft Start Date.
Input to this field is optional. If a date is not specified it means that
the temporary overdraft facility is extended to the customer for an
indefinite period.
Temporary Overdraft Limit The limit amount can be input in the Temporary Overdraft Limit field.
The ISO currency code will be defaulted in this field based on the
Account Currency.
This field highlights the limit up to which any overdraft is allowed for a
specified period over and above the limit set for this account.
This limit is independent of any credit line linked to this account. This
is mostly used for short-term overdrawing. Any amount greater than
equal one can be input. Negative values not allowed.
Temporary Overdraft Optionally, temporary overdraft renewal details can also be specified.
Renewal Fields specific to renewal become visible only when the Temporary
Overdraft Renewal slider is turned on.
When the Temporary Overdraft Renewal slider is turned on,
specifying Renewal Unit, Renewal Frequency and Next Renewal
Limit becomes mandatory.

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Table 3-31 (Cont.) Temporary Overdraft Limit - Field Description

Field Description
Renewal Frequency Renewal frequency for temporary overdraft is specified in the
Renewal Frequency field. The user has the option to specify the
renewal frequency in:
• Days
• Months
• Years
Next Renewal Limit Specify the new renewal limit amount in the Next Renewal Limit field.
A value greater than or equal to 1 is specified.

3.9.3 Advance against Uncollected Funds

This topic provides systematic instructions to capture details of limits granted to the account
holder towards advance against uncollected funds and to update, modify or delete the existing
limits.

Note:
The fields marked as Required are mandatory.

Uncollected funds are the funds whose value date for the fund availability is in the future.
Typically in a Retail banking scenario, cheques deposited into the account for collection
represent an uncollected funds since the clearing process generally takes time.
To perform action on uncollected funds:
1. On the Home screen, from Retail Account Services, under Limits, click Advance
against Uncollected Funds, or specify the Advance against Uncollected Funds in the
Search icon bar.
Advance against Uncollected Fundsscreen is displayed.

Figure 3-56 Advance against Uncollected Funds

2. On Advance against Uncollected Funds screen, specify the account number. For more
information on fields, refer to the field description table below.

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Table 3-32 Advance against Uncollected Funds - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Account Name Account Name is displayed by default based on the account

selected.

If an existing AUF Limit is present for the account, the system displays the AUF Limit and if
there are no records found, the message ‘Given account does not have any AUF limit' is
displayed.
Customer Information is displayed for the entered Account Number.

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Figure 3-57 Customer Information - Advance against Uncollected Funds

3. On Advance against Uncollected Funds screen, specify the fields. For more information
on fields, refer to the field description table below.

Table 3-33 Advance against Uncollected Funds - Field Description

Field Description
AUF Limits Enter the AUF Limit amount. The withdrawable uncollected fund for
an account will be either the AUF limit or the uncollected fund
whichever is lesser. AUF Limit is always displayed in the account
currency.
Start Date The system defaults the Start Date as the current branch date. You
can modify the start date to any future date using the adjoining
calender button.

Note:
Start Date cannot be backdated.

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Table 3-33 (Cont.) Advance against Uncollected Funds - Field Description

Field Description
End Date This is an optional field. Click the calendar icon and specify the expiry
date.

Note:
End Date cannot be less than Start Date.

4. Click Submit.
The transaction is intiated successfully.

3.10 Amount Block

Under the Amount Block menu, you can perform the amount block related actions for an
account.
This topic contains the following subtopics:
• Amount Block
This topic describes the systematic instruction about Amount Block. An amount block is
that part of the balance in a customer’s account, which is reserved for a specific purpose.
• View and Modify Amount Block
This topic describes the systematic instruction to View, Modify and Close the Amount
Block. The View and Modify Amount Block screen displays the summary of all amount
blocks that are present against a Customer's account and allows the user to modify or
close the existing amount block.

3.10.1 Amount Block

This topic describes the systematic instruction about Amount Block. An amount block is that
part of the balance in a customer’s account, which is reserved for a specific purpose.
It can be specified for an account either on the directions of the customer or of that of the bank.
When an amount block is set for an account, the balance available for withdrawal is the current
balance of the account minus the blocked amount. On the expiry of the period for which the
amount block is defined, the system automatically updates the amount block check in the
Customer Accounts table.
To create amount block:
1. On the Home screen, from Retail Account Services, under Amount Block, click
Amount Block, or specify the Amount Block in the Search icon bar.
Amount Blockscreen is displayed.

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Figure 3-58 Amount Block

2. On the Amount Block screen, specify the fields. For more information on fields, refer to
the field description table below.

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Table 3-34 Amount Block - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Account Name Account Name is displayed by default based on the account

selected.
Amount To be Blocked Specify the amount to be blocked. The ISO currency code will be
defaulted in this field based on the Account Currency.
Effective Date The date from which the funds in the account need to be blocked can
be specified in the Effective Date field. The effective date is the
current date of the Branch and is defaulted. The effective date can be
changed to a future date. However, backdating the effective date is
not allowed.
Expiry date The date on which the amount block is to be released can be
specified in the Expiry Date field. From this date onwards, the
blocked amount will be unlocked and is available for withdrawal to the
customer. Block instruction amount cannot be modified after the
expiry date. This is an optional input field and can be left blank which
would mean that the block would remain on the account for an
indefinite period.

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Table 3-34 (Cont.) Amount Block - Field Description

Field Description
Block Reason Click the search icon to view the Block Code pop-up window. By
default, this window lists all the available Block Codes. You can
search for a specific Block Reason by providing Block Code or
Block Description and clicking on the Fetch button. The available
fields on the Block Code Pop-Up window are:
• Block Code
• Block Description
When a Block Reason is selected, the Block Description is
automatically populated.
Narrative The Narrative is defaulted to Amount Block. You can edit the
defaulted narrative to a narrative of your choice.

3.10.2 View and Modify Amount Block

This topic describes the systematic instruction to View, Modify and Close the Amount Block.
The View and Modify Amount Block screen displays the summary of all amount blocks that are
present against a Customer's account and allows the user to modify or close the existing
amount block.
If the Branch Transfer fails for any reason, details of such failed transfers are updated in the
Branch Transfer Log. After clearing the faults due to which the Account Branch transfer failed,
this screen allows you to resubmit the transfer request again for processing.
To view and modify amount block:
1. On the Home screen, from Retail Account Services, under Amount Block, click View
and Modify Amount Block, or specify the View and Modify Amount Block in the Search
icon bar.
If active amount blocks are available for the account number, the system displays them in
tile layout and displays the total amount blocked for all the blocks.
View and Modify Amount Block screen is displayed.

Figure 3-59 View and Modify Amount Block

2. On the View and Modify Amount Block screen, specify the fields. For more information
on fields, refer to the field description table below.

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Table 3-35 View and Modify Amount Block - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Note:
If an active amount blocks are unavailable for the account number, then a
message that no amount blocks are present for the given account number is
displayed in the Amount Block Details section.

3. Click Create Amount Block, to add a new amount block.

Amount Block screen is displayed.

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Figure 3-60 Amount Block

4. On the Amount Block screen, specify the fields and click Submit button.
For more information on fields, refer to Table 3-34.
A new amount block tile is displayed on the View and Modify Amount Block screen.
5. On the View and Modify Amount Block screen, under Amount Block Details, click Edit
on the tile to modify the Amount Block.
Modify Amount Block screen is displayed.

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Figure 3-61 Modify Amount Block

6. On the Modify Amount Block screen, specify the fields the user can modify. For more
information on fields, refer to the field description table below.

Table 3-36 Modify Amount Block - Field Description

Field Description
Amount To be Blocked You can can modify the Amount To be Blocked. The ISO currency
code is defaulted based on the Account Currency.

Note:
The amount cannot be in negative or zero value.

Block Reason You can modify the block reason, by clicking the search icon. You can
search for a specific Block Reason by providing Block Code or
Block Description and clicking on the Fetch button.
When a Block Reason is selected, the Block Description is
automatically updated in the field.

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Table 3-36 (Cont.) Modify Amount Block - Field Description

Field Description
Effective Date You can modify the effective date. The effective date can be changed
to a future date.

Note:
The Effective Date cannot be backdated.

Expiry Date This is an optional input field. Users can modify the expiry date. From
this date onwards, the blocked amount will be unlocked and is
available for withdrawal to the customer.
Narrative You can modify the Narrative field.

7. Click the Submit button.

8. On View and Modify Amount Block screen, under Amount Block Details, click the
Close icon on the tile to close the Amount block.
Close Amount Block screen is displayed.

Note:
All the fields are non-editable.

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Figure 3-62 Close Amount Block

9. Close the Amount Block by clicking on the Submit button.

3.11 Cheque Book

Under the Cheque Book menu, you can perform the check book related actions for an
account.
This topic contains the following subtopics:
• Cheque Book Request
This topic describes the systematic instructions to request Cheque book. Subject to the
facility being available for the category of account the Customer owns, Cheque Books can
be requested by the Customer.
• Cheque Book Status
This topic describes the systematic instructions about the Cheque Book Status.
• Stop Cheque Payment
This topic describes the systematic instructions for stopping the payment of the cheque.
Based on customer requests, the bank can stop payment on an uncleared cheque. Stop
payment requests can either be for a single cheque or a continuous sequence of cheques
or an amount.
• View and Modify Stop Cheque Payment
You can modify or delete an existing stop payment cheque, based on the customer
request.

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3.11.1 Cheque Book Request

This topic describes the systematic instructions to request Cheque book. Subject to the facility
being available for the category of account the Customer owns, Cheque Books can be
requested by the Customer.
Generally, Cheque Books come in pre-defined book sizes and customers can request for
issuance of new Cheque books when they run out of Cheque leaves.
To request cheque book:
1. On the Home screen, from Retail Account Services, under Cheque Book, click Cheque
Book Request, or specify the Cheque Book Request in the Search icon bar.
Cheque Book Requestscreen is displayed.

Figure 3-63 Cheque Book Request

2. On Cheque Book Request screen, specify the fields. For more information on fields, refer
to the field description table below.

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Table 3-37 Cheque Book Request - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Number of Cheque Leaves Input the Number of Cheque Leaves per Cheque book. The
number of leaves is a drop-down field that contains numbers that
define the size of the Cheque book.

Note:
The cheque book sizes for a given account number can
differ based on the configuration maintained in the
Business Product Maintenance.

Request Date The Request Date defaults to the current business date and this field
is not allowed to edit.

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Table 3-37 (Cont.) Cheque Book Request - Field Description

Field Description
Delivery Mode In the Delivery Mode drop-down, the available options are:
• Post/Courier
• Branch
Selecting the Branch option indicates that the customer would
collect the Cheque book at the Branch whereas selecting the Post/
Courier option indicates that the Cheque book will be delivered at
the registered mailing address of the account.

Note:
There will be no option to select a delivery address since
the mailing address is verified at the time of account
opening and all customer communication happens at this
address.

Delivery Address If the Delivery Mode field is selected as Post/Courier, the Delivery
Address field displays. The Delivery Address defaults to the
address maintained at the Account. This field cannot be edited.
Delivery Branch If the Delivery Mode field is selected as Branch, the Delivery
Branch field displays. The Delivery Branch field displays the
account branch by default but this field can be edited.

Note:
This field allows selecting a branch Id different from the
account branch while requesting a new cheque book to be
delivered or collected. Enter the new Delivery Branch or
click the Search icon to view the Branch ID pop-up
window. By default, this window lists all the branches
present in the system. You can search for a specific
Delivery Branch by providing a Branch ID or Branch
Name, and click on the Fetch button.

Narrative The Narrative field defaults to the Cheque Book Request and
allows editing.

3. Click Submit.
The screen is successfully submitted for authorization.

3.11.2 Cheque Book Status

This topic describes the systematic instructions about the Cheque Book Status.
The Cheque Book Status screen helps the user to inquire about the delivery status of the
cheque book that the customer has requested for and be able to update its status to Delivered
once it is delivered to the customer.
To view the cheque book status:
1. On the Home screen, from Retail Account Services, under Cheque Book, click Cheque
Book Status, or specify the Cheque Book Status in the Search icon bar.

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Cheque Book Status screen is displayed.

Figure 3-64 Cheque Book Status

2. On Cheque Book Status specifiy the fields. For more information on fields, refer to the
field description table below.

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Table 3-38 Cheque Book Status - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Account Name Account Name is displayed based on the account selected.

First Cheque Number By default, the system displays the most recent Cheque book
request that the customer has made.
Status The system displays the following status of the Cheque book
request.
• Requested
• Delivered
• Destroyed
Delivery Awaited or Destruction Awaited is updated as interim status
when the transaction is pending approval for delivery or destruction.

Note:
When the cheque book is updated as Destroyed, the
delivery date is updated to the current business date and
highlighted in red.

Requested Date The system displays the date on which the customer requested the
cheque book.

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Table 3-38 (Cont.) Cheque Book Status - Field Description

Field Description
Delivery Date The system displays the date on which the cheque book is delivered
to the customer. Automatically the current business date is updated
when the status of the cheque book is changed to Delivered.
The delivery date is blank for cheque books where the status is
Requested.
Delivery Mode The system defaults the following type of cheque delivery mode.
• Branch
• Delivery
Address The system displays the Branch Code and Name by default when the
delivery mode is Branch.
The system displays the Account Address by default when the
delivery mode is Delivery.
Actions Click the Action icon to update the cheque book status from updated
to:
• Deliver
• Destory

3. On click of the Deliver option, the status is updated as Delivery Pending. Upon
authorization the status is updated as Delivered.
4. On click of the Destory option, the status is updated as Desctruction Pending. Upon
authorization the status is updated as Destroyed.
5. Click Submit.
The screen is successfully submitted for authorization.

3.11.3 Stop Cheque Payment

This topic describes the systematic instructions for stopping the payment of the cheque. Based
on customer requests, the bank can stop payment on an uncleared cheque. Stop payment
requests can either be for a single cheque or a continuous sequence of cheques or an amount.

Note:
Users can select the option Single Cheque or Range of Chequesor Amount for a stop
payment. If stop payment to be performed for multiple sequential cheque numbers,
the user has to select the Range of cheques option. To input a stop payment
instruction based on Amount, the user has to select the Amount option.

To stop cheque payment:

1. On the Home screen, from Retail Account Services, under Cheque Book, click Stop
Cheque Payment, or specify the Stop Cheque Payment in the Search icon bar.
The Stop Cheque Payment screen is displayed.

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Figure 3-65 Stop Cheque Payment - Single Cheque tab

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Figure 3-66 Stop Cheque Payment - Range of Cheque tab

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Figure 3-67 Stop Cheque Payment - Amount tab

2. On Stop Cheque Payment screen, specify the fields. For more information on fields, refer
to the field description table below.

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Table 3-39 Stop Payment Cheque - Single Cheque - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Account Name Account Name is displayed by default based on the account

selected.
Cheque Number Enter the Cheque Number on which payment has to be stopped.

Note:
The option to input a single cheque number is available
when Single Cheque is selected. This field is mandatory.

Stop Reason User can capture the reason for stop payment instruction.
Effective Date Select or specify the start date for the stop cheque payment
instruction based.

Note:
The effective date should be equal or greater than the
current business date.

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Table 3-39 (Cont.) Stop Payment Cheque - Single Cheque - Field Description

Field Description
Expiry Date Select or specify the end date for the stop cheque payment
instruction.

Note:
The effective date should be equal or greater than the
current business date.

Table 3-40 Stop Payment Cheque - Range of Cheque - Field Description

Field Description
Account Number Enter the Account Number or click the search icon to view the
Account Number pop-up window. By default, this window lists all the
Account Numbers present in the system. You can search for a
specific Account Number by providing Customer ID, Account
Number, or Account Name and clicking on the Fetch button.
Cheque Start Number Enter the first cheque number in a series of cheques on which
payment has to be stopped.

Note:
The option to input Cheque Start Number is available
when Range of Cheques is selected.

Cheque End Number Enter the last cheque number in a series of cheques on which
payment has to be stopped.

Note:
• The option to input Cheque End Number is available
when Range of Cheques is selected.
• Cheque End Number cannot be less than the
Cheque Start Number.
• The cheque numbers must always be sequential.

Stop Reason User can capture the reason for stop payment instruction.

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Table 3-40 (Cont.) Stop Payment Cheque - Range of Cheque - Field Description

Field Description
Effective Date Select or specify the start date for the stop cheque payment
instruction.

Note:
The effective date should be equal or greater than the
current business date.

Expiry Date Select or specify the end date for the stop cheque payment
instruction.

Note:
The effective date should be equal or greater than the
current business date.

Table 3-41 Stop Payment Cheque - Amount - Field Description

Field Description
Account Number Enter the Account Number or click the search icon to view the
Account Number pop-up window. By default, this window lists all the
Account Numbers present in the system. You can search for a
specific Account Number by providing Customer ID, Account
Number, or Account Name and clicking on the Fetch button.
Account Name Account Name is displayed based on the account selected.
Amount Enter the amount on which payment has to stop. If the Stop
Payment Type is selected as an Amount, the cheque amount
represents the amount for which the cheque was drawn.
Expiry Date Click the Calendar icon and specify the expiry date. The stop
payment expires on the selected date. A stop payment is effective till
the End of Day is executed on the expiry date.
Stop Reason Specify the reason for including the Stop Cheque Payment
instruction.
Effective Date Select or specify the start date for the stop cheque payment
instruction.

Note:
The effective date should be equal or greater than the
current business date.

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Table 3-41 (Cont.) Stop Payment Cheque - Amount - Field Description

Field Description
Expiry Date Select or specify the end date for the stop cheque payment
instruction.

Note:
The effective date should be equal or greater than the
current business date.

3. Click Submit.
The screen is successfully submitted for authorization.

3.11.4 View and Modify Stop Cheque Payment

You can modify or delete an existing stop payment cheque, based on the customer request.
When such an action is performed, the status of the cheque or a series of cheques is updated
to Not Used. In future, when a cheque based transaction is initiated by the customer using any
of these cheque numbers, payments are honored by the bank.
To manage the stop cheque payment details:
1. On the Home screen, from Retail Account Services, under Cheque Book, click View
and Modify Stop Cheque Payment, or specify the View and Modify Stop Cheque
Payment in the Search icon bar.
The View and Modify Stop Cheque Payment screen is displayed.

Figure 3-68 View and Modify Stop Cheque Payment

2. On the View and Modify Stop Cheque Payment screen, click the Search icon or specify
the account number in the Account Number field, and press Tab or Enter.
The details are dislayed in the Stopped Cheques section.

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Figure 3-69 Stopped Cheques Detail

Note:
If there are no stop payment records available for a given account number, the
system displays a message that there are no stopped payments for the account.

3. On the View and Modify Stop Cheque Payment screen, you can view a summary of the
stopped cheques for the account. For more information on fields, refer to the field
description table below.

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Table 3-42 View and Modify Stop Cheque Payment - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Stopped Cheques This section lists all the cheques for which the payments are
stopped.
Amount, Cheque Displays the type of stop cheque payment created for the account.
Numbers, or Cheque
Number

Note:
While creating the stop cheque payment:
• If you select the Amount option, then Amount is
displayed in the widget.
• If you select the Range of Cheques option, then
Cheque Numbers is displayed in the widget.
• If you select the Single Cheque option, then Cheque
Number is displayed in the widget.
For more informtion on creating stop cheque payment,
refer Stop Cheque Payment screen.

Effective Date Displays the effective date from when the stop cheque payment is
active.
Expiry Date Displays the end date till when the stop cheque payment should be
active.

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4. On the View and Modify Stop Cheque Payment screen, you can perform any of the
following actions:
• Create Stop Cheque Payment: The Stop Cheque Payment screen is displayed. You
can perform the required action in this screen. For more information, refer the Stop
Cheque Payment screen.
• View Stop Cheque Payment Details: The Stop Cheque Payment screen is displayed.
For more information, refer View Stop Cheque Payment.
• Modify Stop Cheque Payment: The Stop Cheque Payment screen is displayed. For
more information, refer Modify Stop Cheque Payment.
• Close Stop Cheque Payment: The Stop Cheque Payment screen is displayed. For
more information, refer Close Stop Cheque Payment.

Note:
While performing a reversal of stop cheque payment, you are allowed to select
only one action, that is View, Edit, or Close.

• View Stop Cheque Payment

You can view the detailed information of the stop cheque payment in this screen.
• Modify Stop Cheque Payment
You can modify the required information of the stop cheque payment in this screen.
• Close Stop Cheque Payment
You can close or delete a stop payment request placed on a cheque, series of cheques, or
stop payments based on amounts before the expiry date of the instruction using this
screen.

3.11.4.1 View Stop Cheque Payment

You can view the detailed information of the stop cheque payment in this screen.
To view the stop cheque payment details:
1. From the View and Modify Stop Cheque Payment screen, click View icon from the
required widget, in the Stopped Cheques section.
The Stop Cheque Payment screen is displayed.

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2. You can view the details in the View Stop Cheque Payment section.
For more information on fields, refer to the field description table.

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Table 3-43 View Stop Cheque Payment - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

View Stop Cheque This section displays the stop cheque payment details.
Payment
Amount Displays the cheque amount for stop cheque payment.

Note:
This field is displayed if the stop cheque payment is of
Amount type.

Stop Reason Displays the reason for stop cheque payment.

Note:
This field is displayed if the stop cheque payment is of
Amount, Single Cheque, and Range of Cheques types.

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Table 3-43 (Cont.) View Stop Cheque Payment - Field Description

Field Description
Effective Date Displays the effective date from when the stop cheque payment is
active.

Note:
This field is displayed if the stop cheque payment is of
Amount, Single Cheque, and Range of Cheques types.

Expiry Date Displays the end date till when the stop cheque payment should be
active.

Note:
This field is displayed if the stop cheque payment is of
Amount, Single Cheque, and Range of Cheques types.

Start Cheque Number Displays the start cheque number issued for the stop cheque
payment.

Note:
This field is displayed if the stop cheque payment is of
Single Cheque and Range of Cheques types.

End Cheque Number Displays the end cheque number issued for the stop cheque
payment.

Note:
This field is displayed if the stop cheque payment is of
Single Cheque and Range of Cheques types.

3. Click Submit.
The View and Modify Stop Cheque Payment screen is displayed.

3.11.4.2 Modify Stop Cheque Payment

You can modify the required information of the stop cheque payment in this screen.
To modify the stop cheque payment details:
1. From the View and Modify Stop Cheque Payment screen, click Modify icon from the
required widget, in the Stopped Cheques section.
The Stop Cheque Payment screen is displayed.

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2. You can modify the details in the Modify Stop Cheque Payment section.
For more information on fields, refer to the field description table.

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Table 3-44 Modify Stop Cheque Payment - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Modify Stop Cheque This section displays the stop cheque payment details, which can be
Payment modified based on your requirement.
Amount Specify the cheque amount for stop cheque payment.

Note:
• By default, the existing stop cheque payment amount
is displayed in this field. You can modify the amount if
required.
• This field is displayed if the stop cheuqe payment is of
Amount type.

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Table 3-44 (Cont.) Modify Stop Cheque Payment - Field Description

Field Description
Stop Reason Specify the reason for stop cheque payment.

Note:
• By default, the existing reason for stop cheque
payment is displayed in this field. You can modify the
amount if required.
• This field is displayed if the stop cheque payment is of
Amount, Single Cheque and Range of Cheques
types.

Effective Date Specify the effective date from when the stop cheque payment
should be active.

Note:
• By default, the existing effective date for stop cheque
payment is displayed in this field. You can modify the
amount if required.
• This field is displayed if the stop cheque payment is of
Amount, Single Cheque and Range of Cheques
types.

Expiry Date Specify the end date till when the stop cheque payment will be
active.

Note:
• By default, the existing expiry date for stop cheque
payment is displayed in this field. You can modify the
amount if required.
• This field is displayed if the stop cheque payment is of
Amount, Single Cheque and Range of Cheques
types.

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Table 3-44 (Cont.) Modify Stop Cheque Payment - Field Description

Field Description
Start Cheque Number Displays the start cheque number initiated for the stop cheque
payment.

Note:
• By default, the existing expiry date for stop cheque
payment is displayed in this field. You can modify the
amount if required.
• This field is displayed if the stop cheque payment is of
Amount, Single Cheque and Range of Cheques
types.

End Cheque Number Displays the end cheque number initiated for the stop cheque
payment.

Note:
• By default, the existing expiry date for stop cheque
payment is displayed in this field. You can modify the
amount if required.
• This field is displayed if the stop cheque payment is of
Amount, Single Cheque and Range of Cheques
types.

3. Click Submit.
The transaction is submitted for authorization. The View and Modify Stop Cheque
Payment screen is displayed.

3.11.4.3 Close Stop Cheque Payment

You can close or delete a stop payment request placed on a cheque, series of cheques, or
stop payments based on amounts before the expiry date of the instruction using this screen.
To close the stop cheque payment:
1. From the View and Modify Stop Cheque Payment screen, click Close icon from the
required widget, in the Stopped Cheques section.
The Stop Cheque Payment screen is displayed.

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2. You can view the details in the Close Stop Cheque Payment section.
For more information on fields, refer to the field description table.

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Table 3-45 Close Stop Cheque Payment - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Close Stop Cheque This section displays the stop cheque payment details of the
Payment account.
Start Cheque Number Displays the start cheque number of the cheque initiated for stop
cheque payment.

Note:
This field is displayed if the stop cheuqe payment is of
Cheque Number and Cheque Numbers types.

End Cheque Number Displays the end cheque number of the cheque initiated for stop
cheque payment.

Note:
This field is displayed if the stop cheuqe payment is of
Cheque Number and Cheque Numbers types.

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Table 3-45 (Cont.) Close Stop Cheque Payment - Field Description

Field Description
Effective Date Displays the effective date from when the stop cheque payment is
active.

Note:
This field is displayed if the stop cheuqe payment is of
Amount, Cheque Number, and Cheque Numbers types.

Expiry Date Displays the end date till when the stop cheque payment should be
active.

Note:
This field is displayed if the stop cheuqe payment is of
Amount, Cheque Number, and Cheque Numbers types.

Stop Reason Displays the reason for stop cheque payment was initiated.

Note:
This field is displayed if the stop cheuqe payment is of
Amount, Cheque Number, and Cheque Numbers types.

Amount Displays the cheque amount for stop cheque payment.

Note:
This field is displayed if the stop cheuqe payment is of
Amount type.

3. Click Submit.
The View and Modify Stop Cheque Payment screen is displayed.

3.12 Inquiry
Under the Inquiry menu, you can perfrom inquire the details of a CASA account.
This topic contains the following subtopics:
• Account Transactions
This topic provides the systematic instructions for the users to view, and download all the
transactions posted to the current account and saving accounts for a particular date range
or last n transactions.

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• Cheque Status Inquiry

This topic describes the systematic instructions about Cheque Status Inquiry. This screen
helps the user to inquire the status of a cheque and its beneficiary details for a given
account number and cheque number.
• Account Closure Inquiry

3.12.1 Account Transactions

This topic provides the systematic instructions for the users to view, and download all the
transactions posted to the current account and saving accounts for a particular date range or
last n transactions.
To view account transaction details:
1. On the Home screen, from Retail Account Services, under Inquiry, click Account
Transactions, or specify the Account Transaction Inquiry in the Search icon bar.
Account Transactions screen is displayed.

Figure 3-70 Account Transactions

2. On Account Transactions screen, specify the fields.

For more information on fields, refer to the field description table below.

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Table 3-46 Account Transactions - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Search Transactions This section displays the fields to perform the search.
Transaction Type Select the type of transactions to be searched. The options are:
• Debits & Credits
• Debits
• Credits

Note:
Transaction type is always Debits & Credits if you select
the Search Type as the Last Number of Transactions.

Search Type Select the search type for the transaction. The options are:
• Data Range
• Current Month
• Current Month Plus Previous Month
• Current Month Plus Previous 3 Month
• Current Month Plus Previous 6 Month
• Last Number of Transactions

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Table 3-46 (Cont.) Account Transactions - Field Description

Field Description
Date Range Select or specify the from and to date for fetching the transaction
details.

Note:
This field is displayed if you select Date Range from the
Search Type field.

Last Number of Select or specify the last number of the transaction to be fetched.
Transactions

Note:
This field is displayed if you select Last Number of
Transactions from the Search Type field.

Transactional Details This section displays the transaction details for the account selected.

Note:
You can click the Column Filter icon to view only the
selected transaction details.

Filter Specify a value to filter the details as required.

Transaction Date Displays the date of the transaction.
Reference Number Displays the transaction's reference number.
Transaction Description Displays the description for the transaction.
Instrument Number Displays the instrument number used for the transaction.
Value Date Displays the value date of the transaction.
Debit Amount Displays the transaction's debit amount.
Credit Amount Displays the transaction's credit amount.

3.12.2 Cheque Status Inquiry

This topic describes the systematic instructions about Cheque Status Inquiry. This screen
helps the user to inquire the status of a cheque and its beneficiary details for a given account
number and cheque number.
If the cheque is archived, the screen displays two additional fields, Archival Date and Remarks.
To inquire the cheque status:
1. On the Home screen, from Retail Account Services, under Inquiry, click Cheque Status
Inquiry, or specify the Cheque Status Inquiry in the Search icon bar.
Cheque Status Inquiry screen is displayed.

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Figure 3-71 Cheque Status Inquiry

2. On Cheque Status Inquiry screen, specify the fields. For more information on fields, refer
to the field description table below.

Table 3-47 Cheque Status Inquiry - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

Cheque Number Enter the Cheque Number and click the Search button to view the
Input Cheque Number details.
Input Cheque Number This section displays the details of specified cheque number.

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Table 3-47 (Cont.) Cheque Status Inquiry - Field Description

Field Description
Status The Status displays if the cheque is Used, Not Used, Canceled,
Rejected and Part Used. For cheques that are stopped from
payment, an additional remark, 'Stopped' will be displayed in the
status.
Amount Displays the Amount for which the cheque is drawn.
Presented On Displays the date on which the Cheque was presented for
encashment.
Date On Cheque Displays the date mentioned on the cheque.
Beneficiary Displays the beneficiary of the cheque.

3. After input of the account number, the Sweep History details are displayed in a tabular
format.
4. On Sweep History details, users can view the fields. For more information on fields, refer
to the field description table below.

Table 3-48 Sweep History Details

Field Description
Account Number Displays the linked Account Number.
Branch Displays the branch code for the account number.
Account Type Displays if the linked account is Savings Account, Auto Deposit or
Term Deposit.
Operation Displays the operation performed on the sweep transaction if it is a
Sweep In or Reverse Sweep In transaction.
Transaction Date Displays the date of sweep in or reverse sweep in transaction.
Transfer Amount Displays the transfer amount involved in sweep in or reverse sweep
in.

5. View Sweep Setup remains inactive until the account number is input and the Search
button is clicked. When users click on the View Sweep Setup, Account Sweep In
Definition pop up window is displayed.
6. In the Account Sweep In Definition screen, users can view the Account Sweep In details.
The details are as follows:
a. Enable Reverse Sweep In
b. Savings Accounts
c. Auto Deposits
d. Term Deposits

3.12.3 Account Closure Inquiry

This helps to inquire account closure status at different stages of the account closure process
and view the below details,
• Display all the applicable stages of account closure and status
• Failure Reason/Related error message in case of failure
• Account closure request details

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• Account closure status

• Closure Initiation Date
• Closure Date
• Estimated Payout (Applicable before IC online Liquidation)
• Final Settlement Amount (Applicable after IC online liquidation with latest balance)
• Transaction Reference Number.

Note:
The system displays the latest account closure request details in case more than one
account closure happened for the account (in case of close and reopen).

Note:
The fields marked as Required are mandatory.

1. On Home screen, from Retail Account Services, under Inquiry, click Account Closure
Inquiry, or specify the Account Closure Inquiry in the Search icon bar.
The Account Closure Inquiry screen is displayed.

Figure 3-72 Account Closure Inquiry

2. Click the Search icon or specify the account number in the Account Number field, and
press Enter or Tab.
The account closure inquiry details are displayed in the screen.

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Figure 3-73 Account Closure Inquiry Details

For more information on fields, refer to the field description table.

Table 3-49 Account Closure - Field Description

Field Description
Search By Users can search for an account number by using any of the
available search criteria.
The account number is set as the default search option. Users can
specify the account number directly in the adjacent field or search for
an account number by clicking the Search icon. Users can also
search for the specific account number by providing customer ID,
account number, or account name.
Other search options available in the Search by field are Customer
ID, SSN, Mobile Number, and Email.
A specific customer ID can be searched by providing the customer
name or customer ID. If SSN, mobile, or email IDs are chosen to find
an account number, the respective IDs have to be input entirely in the
adjacent field for the system to display the account number. For a
given search criteria, multiple account numbers may be linked.
For example, two or more account numbers can be linked to a single
mobile number. In such cases, the system displays all the account
number matches and the user can select the relevant account
number on which to perform a servicing operation.

Note:
The label of the field adjacent to the Search by field
changes dynamically. For example, if the Account number
is chosen as the search criteria, the label of the adjacent
field is displayed as the Account Number. If SSN is chosen
as the search criteria, then the adjacent field would display
the label as SSN.

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Table 3-49 (Cont.) Account Closure - Field Description

Field Description
Account Closure Stage Displays all applicable stages of account closure with status.
• Red colour indicates Failed.
• Green colour indicates Success.
• Black colour indicates Pending.
• Gray colour indicates Yet to Start.
Account Details Displays the closure account details such as final payout amount,
closure initiated date, and status of the account.
Final payout It displays after IC online liquidation with the latest account balance.
• Credit indicator is displayed if payout amount is greater than
zero.
• Debit indicator should be displayed if the payout amount is less
than zero.
• Debit or Credit indicator will not be displayed if payout amount is
zero.
Closure Initiated It displays the account closure initiation date.

Note:
This field will not be displayed after an account is closed.

Account Closure Date It displays the account closure date.

Note:
This field will be displayed once the account is closed.

Closure Status It displays the closure status of an account.

• In Progress - An account closure request is in process/pending
approval.
• Failed - If an account closure request is failed.
• Rejected - If an account closure request is rejected by the
approver.
• Closed - If an account closure is successfully completed.
Closure Reason Displays the reason for account closure.

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Table 3-49 (Cont.) Account Closure - Field Description

Field Description
Settlement Details If the payment mode is an Account. It displays the below values.
• Account Number - Displays an offset account number for
transferring the outstanding balance.
• Account Name - Displays an offset account name.
• Transaction Reference Number - Displays the transaction
reference number of account to account transfer.
• Currency - Displays an offset account/settlement account
currency code.
• Exchange Rate - In case of cross-currency settlement system
derives the exchange rate based on account closure servicing
preference maintenance and display the exchange rate.
If the payment mode is Ledger. It displays the below values.
• Ledger Code - Displays the selected ledger code.
• Description - Displays the ledger description.
• Transaction Reference Number - Display the transaction
reference number of account to GL transfer.

3. Click Close icon to close this screen.

3.13 Staff Restrictions

If staff restriction is enabled, you cannot view the account balance and transaction details of
other staff accounts. Also, you are resticted to initiate or approve the transaction of own
account.
• The staff restriction is validated while performing transactions or serving operations form
branch.
• For enabling staff restrictions for the user, refer User topic in Oracle Banking Security
Management System User Guide.
• For creating staff customer, refer Retail Onboarding User Guide.

3.14 Access Restriction

The access restriction feature ensures that only authorized users can manage certain groups
of customer accounts, like High Net Worth Individual (HNI) accounts. Access restrictions are
applied at all stages of branch service transactions, including initiation, approval, hand-off,
retries, and any multi-level authorization processes.
At the initiation stage, when the customer enters the account number, the system checks for
access restrictions and shows an error if the user is not allowed access. For approval and
hand-off retries, when the authorizer opens the approval screen, the system will again verify
the access restrictions.
The Access Restriction can be enabled using the User Creation and Party Creation screens.

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Note:

• Access restriction validation occurs after other checks, such as the account
status (Open or Closed) and any staff restrictions.
• Access restriction is validated against the primary customer of the account.

Below is the use case:

Table 3-50 Access Restrictions Use Case

Customer Customer User Access Branch Servicing Operations

Access Allowed/Restricted?
Group
000001 HNI - Restricted
000001 HNI HNI Allowed
000001 HNI CELEBRITIES Restricted
000002 - - Allowed
000002 - HNI Allowed

3.15 Business Events in Oracle Banking Retail Accounts

This topic describes the processing of business events in online for Oracle Banking Retail
Accounts in Oracle Banking Retail Accounts.
The System has the capability to generate events based customer-initiated or system-initiated
actions. The system generates these events related to a customer and their accounts when
activities or actions related to the customer or accounts take place that are useful for a service
interaction. Some of these generated events are also important to be communicated to
customers in a timely manner as per regulations.
The system has the capability to generate and hand over the event with the required details to
an external system through Event Delivery Platform (EDP) for their consumption and the
external system can use the data handed over for any purpose as deemed necessary. For
example, the external system can use the data for communicating the customer of the event
with necessary details.
The following business events is available as follows:
• Account Creation
• Debit transaction
• Credit transaction
• Minimum Credit or Debit transaction threshold
• Maximum Credit or Debit transaction threshold
• Amend Account
• Check book request
• Stop Check Payment
• Manual/ Auto revoke stop check payment

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• Account Closure
• Balance Thresholds (Min balance threshold, Max balance threshold, Negative balance,
Daily Account Summary).
The static data is factory shipped as part of this release as below.
When the event happens and passes the underlying rule, the system will publish the event with
neccessary facts (Data) as shown in the table for the multible third party systems to consume.
A single event can be published to multiple consumers.

Note:
Facts and Rules are the key elements for generating the Business Events. Banks can
configure the Facts and Rules, with the naming convention specified in the below
tables respectively.

Table 3-51 List of Facts

Domain Category Event Fact Name Fact Description

OBRACC NONFINANCIAL ACCREATE F_ACCOUNT_BRANCH Account Branch
OBRACC NONFINANCIAL ACCREATE F_ACCOUNT_CLASS Business Product
OBRACC NONFINANCIAL ACCREATE F_ACCOUNT_CURRENCY Account Currency
OBRACC NONFINANCIAL ACCREATE F_ACCOUNT_CUSTNAME Account Customer
Name
OBRACC NONFINANCIAL ACCREATE F_ACCOUNT_CUSTNO Account Customer
Number
OBRACC NONFINANCIAL ACCREATE F_ACCOUNT_NAME Account Name
OBRACC NONFINANCIAL ACCREATE F_ACCOUNT_NO Account Number
OBRACC NONFINANCIAL ACCREATE F_ACCOUNT_OPENDATE Account Open
Date
OBRACC NONFINANCIAL ACCREATE F_ACCOUNT_TYPE Account Type
OBRACC FINANCIAL ACTXN F_TXN_ACCOUNT_BRANC Transaction
H Account Branch
OBRACC FINANCIAL ACTXN F_TXN_ACCOUNT_CURRE Transaction
NCY Account Currency
OBRACC FINANCIAL ACTXN F_TXN_ACCOUNT_NO Transaction
Account Number
OBRACC FINANCIAL ACTXN F_TXN_ACY_AMOUNT Transaction
Account Currency
Amount
OBRACC FINANCIAL ACTXN F_TXN_CUSTOMER_NO Transaction
Customer Number
OBRACC FINANCIAL ACTXN F_TXN_DRCRIND Recon Transaction
Debit-Credit
Indicator
OBRACC FINANCIAL ACTXN F_TXN_VALUEDATE Recon Transaction
Value Date
CDDAPP FINANCIAL ACTXN F_TXN_ACREFNO Transaction
Account Reference
Number

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Table 3-51 (Cont.) List of Facts

Domain Category Event Fact Name Fact Description

CDDAPP FINANCIAL ACTXN F_TXN_CURRENTBALANCE Transaction
Account Current
Balance
CDDAPP FINANCIAL ACTXN F_TXN_ODUTILIZEDAMOUN Overdraft Utilized
T Amount
CDDAPP FINANCIAL ACTXN F_TXN_REVERSAL Transaction
Reversal
CDDAPP FINANCIAL ACTXN F_TXN_REVERSEDACREFN Reversed
O Transaction
Account Reference
Number
CDDAPP FINANCIAL ACTXNSMRY F_TXNSMRY_ACCBRANCH Account Branch
CDDAPP FINANCIAL ACTXNSMRY F_TXNSMRY_ACCOUNTNO Account Number
CDDAPP FINANCIAL ACTXNSMRY F_TXNSMRY_ACCURRENC Account Currency
Y
CDDAPP FINANCIAL ACTXNSMRY F_TXNSMRY_CUSTOMERN Customer Number
O
CDDAPP FINANCIAL ACTXNSMRY F_TXNSMRY_LASTCRACTI Last Credit Activity
VITYDATE Date
CDDAPP FINANCIAL ACTXNSMRY F_TXNSMRY_LASTDRACTI Last Debit Activity
VITYDATE Date
CDDAPP FINANCIAL ACTXNSMRY F_TXNSMRY_LCYCRTURN Credit Turnover
OVER Amount in Local
Currency
CDDAPP FINANCIAL ACTXNSMRY F_TXNSMRY_LCYCURREN Current Balance in
TBALANCE Local Currency
CDDAPP FINANCIAL ACTXNSMRY F_TXNSMRY_LCYDRTURN Debit Turnover
OVER Amount in Local
Currency
CDDAPP FINANCIAL ACTXNSMRY F_TXNSMRY_LCYOPENING Opening Balance
BALANCE in Local Currency
CDDAPP FINANCIAL ACTXNSMRY F_TXNSMRY_MULTICCYAC Multi-currency
CNO Account Number
OBRACC NONFINANCIAL ACCLOSE F_ACCOUNT_BRANCH Account Branch
OBRACC NONFINANCIAL ACCLOSE F_ACCOUNT_CLASS Account Class
OBRACC NONFINANCIAL ACCLOSE F_ACCOUNT_CURRENCY Account Currency
OBRACC NONFINANCIAL ACCLOSE F_ACCOUNT_CUSTNAME Customer Name
OBRACC NONFINANCIAL ACCLOSE F_ACCOUNT_CUSTNO Customer Number
OBRACC NONFINANCIAL ACCLOSE F_ACCOUNT_NAME Account Name
OBRACC NONFINANCIAL ACCLOSE F_ACCOUNT_NO Account Number
OBRACC NONFINANCIAL ACCLOSE F_ACCOUNT_OPENDATE Account Open
Date
OBRACC NONFINANCIAL ACCLOSE F_ACCOUNT_TYPE Account Type
OBRACC NONFINANCIAL ACMODIFY F_ACCOUNT_BRANCH Account Branch
OBRACC NONFINANCIAL ACMODIFY F_ACCOUNT_CLASS Account Class
OBRACC NONFINANCIAL ACMODIFY F_ACCOUNT_CURRENCY Account Currency
OBRACC NONFINANCIAL ACMODIFY F_ACCOUNT_CUSTNAME Customer Name

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Table 3-51 (Cont.) List of Facts

Domain Category Event Fact Name Fact Description

OBRACC NONFINANCIAL ACMODIFY F_ACCOUNT_CUSTNO Customer Number
OBRACC NONFINANCIAL ACMODIFY F_ACCOUNT_NAME Account Name
OBRACC NONFINANCIAL ACMODIFY F_ACCOUNT_NO Account Number
OBRACC NONFINANCIAL ACMODIFY F_ACCOUNT_OPENDATE Account Open
Date
OBRACC NONFINANCIAL ACMODIFY F_ACCOUNT_TYPE Account Type
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTADDRESS Account Address
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTBASICDET Account Basic
AILS Details
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTCOURTES Account Courtesy
YPAYDETAILS Pay Details
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTFEATURES Account Features
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTMEMONOT Account Memo
ES Notes
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTMIS Account MIS
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTNOMINEE Account Nominee
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTOPERATIN Account Operating
GINSTRUCTIONS Instructions
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTPREFERE Account
NCES Preferences
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTPROFILEM Account Profile
ASTER Master
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTSECURED Account Secured
OVERDUEDETAILS Overdue Details
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTSIGNATOR Account Signatory
Y Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTSTATEMEN Account Statement
TPREFERENCES Preferences
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTSTATUS Account Status
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTSWEEP Account Sweep
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_ACCOUNTUNSECUR Account
EDOVERDUEDETAILS Unsecured
Overdue Details
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_CHEQUEBOOK Chequebook
Datasegment

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Table 3-51 (Cont.) List of Facts

Domain Category Event Fact Name Fact Description

OBRACC NONFINANCIAL ACMODIFY F_DS_EFFECTIVEADDRES Effective Address
S Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_INTERESTDETAILS Interest Details
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_JOINTHOLDER Joint Holder
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_LIMITS Limits
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_MULTICURRENCYAC Multicurrency
COUNT Account
Datasegment
OBRACC NONFINANCIAL ACMODIFY F_DS_PROVISIONINGANDG Provisioning And
L GL Datasegment
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTAD Is Account Address
DRESS Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTBA Is Account Basic
SICDETAILS Details
Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTC Is Account
OURTESYPAYDETAILS Courtesy Pay
Details
Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTFE Is Account
ATURES Features
Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTM Is Account Memo
EMONOTES Notes
Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTMI Is Account MIS
S Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTN Is Account
OMINEE Nominee
Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTOP Is Account
ERATINGINSTRUCTIONS Operating
Instructions
Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTPR Is Account
EFERENCES Preferences
Datasegment
Modified?

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Table 3-51 (Cont.) List of Facts

Domain Category Event Fact Name Fact Description

OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTPR Is Account Profile
OFILEMASTER Master
Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTSE Is Account Secured
CUREDOVERDUEDETAILS Overduedetails
Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTSI Is Account
GNATORY Signatory
Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTST Is Account
ATEMENTPREFERENCES Statement
Preferences
Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTST Is Account Status
ATUS Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTS Is Account Sweep
WEEP Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_ACCOUNTUN Is Account
SECUREDOVERDUEDETAIL Unsecured
S Overduedetails
Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_CHEQUEBO Is Cheque Book
OK Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_EFFECTIVEA Is Effective
DDRESS Address
Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_INTERESTDE Is Interest Details
TAILS Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_JOINTHOLDE Is Joint Holder
R Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_LIMITS Is Account Limits
Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_MULTICURR Is Multicurrency
ENCYACCOUNT Account
Datasegment
Modified?
OBRACC NONFINANCIAL ACMODIFY F_ISMOD_DS_PROVISIONI Is Provisioning and
NGANDGL GL Datasegment
Modified?

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Table 3-51 (Cont.) List of Facts

Domain Category Event Fact Name Fact Description

CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_ACCDOMAIN Cheque Book
Account Domain
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_ACCOUNTNO Cheque Book
Account Number
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_BRANCH Cheque Book
Account Branch
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_CHQLEAVES Cheque Book
Leaves
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_CURRENCY Cheque Book
Currency
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_DELIVERYMODE Cheque Book
Delivery Mode
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_FIRSTCHEQUEN Cheque Book First
O Cheque Number
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_ORDERDATE Cheque Book
Order Date
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_ORDERDTLS Cheque Book
Order Details
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_REQSTATUS Cheque Book
Request Status
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_TYPE Cheque Book Type
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_ISSUE_DATE cheque book issue
date fact
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_PRINT_STATUS cheque book print
status fact
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_INCLUDE_PRINT cheque book
ING include printing fact
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_DELIVERY_REF_ cheque book
NUMBER delivery ref number
fact
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_DELIVERY_DATE cheque book
delivery date fact
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_REQUEST_MOD cheque book
E request mode fact
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_ISSUE_BRANCH cheque book issue
branch fact
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_DELIVERY_BRA cheque book
NCH delivery branch fact
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_DELIVERY_BRA cheque book
NCH_NAME delivery branch
name fact
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_DISPLAY_NAME cheque book
display name fact
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_DISPLAY_ADDR cheque book
ESS display address
fact
CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_DISPLAY_PHON cheque book
E_NUMBER display phone
number fact

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Table 3-51 (Cont.) List of Facts

Domain Category Event Fact Name Fact Description

CDDAPP NONFINANCIAL CHQBOOK F_CHQBK_EXTERNAL cheque book
external fact
CDDAPP NONFINANCIAL STOPPAY F_STPY_ACCDOMAIN Stop Payment
Account Domain
CDDAPP NONFINANCIAL STOPPAY F_STPY_ACCOUNTNO Stop Payment
Account Number
CDDAPP NONFINANCIAL STOPPAY F_STPY_AMOUNT Stop Payment
Amount
CDDAPP NONFINANCIAL STOPPAY F_STPY_BRANCH Stop Payment
Account Branch
CDDAPP NONFINANCIAL STOPPAY F_STPY_CURRENCY Stop Payment
Account Currency
CDDAPP NONFINANCIAL STOPPAY F_STPY_EFFECTIVEDATE Stop Payment
Effective Date
CDDAPP NONFINANCIAL STOPPAY F_STPY_ENDCHEQUENO Stop Payment End
Cheque Number
CDDAPP NONFINANCIAL STOPPAY F_STPY_RECORDSTATUS Stop Payment
Record Status
CDDAPP NONFINANCIAL STOPPAY F_STPY_STARTCHEQUENO Stop Payment Start
Cheque Number
CDDAPP NONFINANCIAL STOPPAY F_STPY_STOPPAYMENTNO Stop Payment
Number
CDDAPP NONFINANCIAL STOPPAY F_STPY_TYPE Stop Payment Type
OBRACC NONFINANCIAL ACPATCH F_ACCOUNT_PROFILE account profile fact
OBRACC NONFINANCIAL ACPATCH F_PATCH_ACCOUNT_PROF account profile
ILE patch fact
OBRACC NONFINANCIAL ACPATCH F_OPERATING_INSTRUCTI account operating
ON instruction fact
OBRACC NONFINANCIAL ACPATCH F_PATCH_OPERATING_INS account operating
TRUCTION instruction patch
fact
OBRACC NONFINANCIAL ACPATCH F_ACCOUNT_STATUS account status fact
OBRACC NONFINANCIAL ACPATCH F_PATCH_ACCOUNT_STAT account status
US patch fact
OBRACC NONFINANCIAL ACPATCH F_SECURED_LIMIT secured limit fact
OBRACC NONFINANCIAL ACPATCH F_PATCH_SECURED_LIMIT secured limit patch
fact
OBRACC NONFINANCIAL ACPATCH F_UNSECURED_LIMIT unsecured limit fact
OBRACC NONFINANCIAL ACPATCH F_PATCH_UNSECURED_LI unsecured limit
MIT patch fact
OBRACC NONFINANCIAL ACPATCH F_ACCOUNT_PREFERENC account
ES preferences fact
OBRACC NONFINANCIAL ACPATCH F_PATCH_ACCOUNT_PREF account
ERENCES preferences patch
fact
OBRACC NONFINANCIAL ACPATCH F_COURTESY_PAY courtesy pay fact
OBRACC NONFINANCIAL ACPATCH F_PATCH_COURTESY_PAY courtesy pay patch
fact

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Table 3-51 (Cont.) List of Facts

Domain Category Event Fact Name Fact Description

OBRACC NONFINANCIAL ACPATCH F_AUF_LIMIT_AMOUNT limit amount auf
fact
OBRACC NONFINANCIAL ACPATCH F_AUF_LIMIT_MARGIN limit margin auf fact
OBRACC NONFINANCIAL ACPATCH F_AUF_LIMIT_START_DATE auf limit start date
fact
OBRACC NONFINANCIAL ACPATCH F_AUF_LIMIT_END_DATE auf limit end date
fact
OBRACC NONFINANCIAL ACPATCH F_PATCH_LIMIT patch limit fact
OBRACC NONFINANCIAL ACPATCH F_GUARDIAN_DETAILS guardian details
fact
OBRACC NONFINANCIAL ACPATCH F_PATCH_GUARDIAN_DETA guardian details
ILS patch fact
OBRACC NONFINANCIAL ACPATCH F_JOINT_HOLDER_DETAIL holder details joint
S fact
OBRACC NONFINANCIAL ACPATCH F_PATCH_JOINT_HOLDER_ patch joint holder
DETAILS details fact
OBRACC NONFINANCIAL ACPATCH F_MEDIA_TYPE media type fact
OBRACC NONFINANCIAL ACPATCH F_CONTACT_DETAILS contact details fact
OBRACC NONFINANCIAL ACPATCH F_PATCH_ACCOUNT_ADDR account address
ESS patch fact
OBRACC NONFINANCIAL ACPATCH F_NOMINEE_DETAILS nominee details
fact
OBRACC NONFINANCIAL ACPATCH F_PATCH_NOMINEE_DETAI nominee details
LS patch fact
OBRACC NONFINANCIAL ACPATCH F_TOD_LIMIT_AMOUNT limit amount tod
fact
OBRACC NONFINANCIAL ACPATCH F_TOD_LIMIT_START_DATE tod limit start date
fact
OBRACC NONFINANCIAL ACPATCH F_TOD_LIMIT_END_DATE tod limit end date
fact

For each Domain, Category, and Events, there is a list of topic names as follow:

Table 3-52 List of Topic Names

Domain Category Event Topic Names

CDDAPP FINANCIAL ACTXN FinAccountingTransactio
n
CDDAPP FINANCIAL ACTXNSMRY FinAccountingTransactio
nSummary
CDDAPP NONFINANCIAL CHQBOOK NonFinChequeBook
CDDAPP NONFINANCIAL STOPPAY NonFinStopPayment
OBRACC NONFINANCIAL ACCLOSE NonFinAccountClosure
OBRACC NONFINANCIAL ACCREATE NonFinAccountCreation
OBRACC NONFINANCIAL ACMODIFY NonFinAccountModificat
ion
OBRACC NONFINANCIAL ACPATCH NonFinAccountPatch

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Table 3-52 (Cont.) List of Topic Names

Domain Category Event Topic Names

OBRACC NOTICES ACCOUNTSTATUS NoticeAccountStatus
OBRACC NOTICES ACCSIGNATORY NoticeAccountSignatory
OBRACC NOTICES ACCSTATEMENT NoticeAccountStatement
OBRACC NOTICES AMOUNTBLOCK NoticeAmountBlock
OBRACC NOTICES REGD NoticeRegD
OBRACC NOTICES REMINDERS NoticeReminders

Table 3-53 List of Rules

Rule Name Rule Description

EVENT_RULCACRE Checking Account Creation
EVENT_RULSACRE Savings Account Creation
EVENT_RULDRTXN Debit Transaction
EVENT_RULCRTXN Credit Transaction
EVENT_RULMINDR Minimum Debit Threshold
EVENT_RULMINCR Minimum Credit Threshold
EVENT_RULMAXDR Maximum Debit Threshold
EVENT_RULMAXCR Maximum Credit Threshold
EVENT_MODACADDR Account Address Modification
EVENT_MODACBSDTL Account Basic Details Modification
EVENT_MODACCHQBK Account Cheque Book Modification
EVENT_MODACCPAY Account Co-pay Details Modifcation
EVENT_MODACEFADDR Account Effective Address Modification
EVENT_MODACFTR Account Feature Modification
EVENT_MODACINTDTL Account Interest Detail Modification
EVENT_MODACJNTHLD Account Joint Holder Modification
EVENT_MODACLIMITS Account Limit Modification
EVENT_MODACMCYACC Account Multi-currency Detail Modification
EVENT_MODACMEMO Account Memo Modification
EVENT_MODACMIS Account MIS Detail Modification
EVENT_MODACNOM Account Nominee Detail Modification
EVENT_MODACOPINS Account Operating Instruction Modification
EVENT_MODACPREF Account Preference Modification
EVENT_MODACPROF Account Profile Master Modification
EVENT_MODACPROVGL Account Provisioning GL Modification
EVENT_MODACSECOVD Account Secured Overdue Detail Modification
EVENT_MODACSIGN Account Signatory Detail Modification
EVENT_MODACSTAT Account Status Modification
EVENT_MODACSTMPRF Account Statement Preference Modification
EVENT_MODACSWEEP Account Sweep Detail Modification
EVENT_MODACUSCOVD Account Unsecured Overdue Detail Modification
EVENT_RULACLOS Account Closure
EVENT_RULCAMOD Checking Account Modification

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Table 3-53 (Cont.) List of Rules

Rule Name Rule Description

EVENT_RULCHQCRE Cheque Book Creation
EVENT_RULDLYSMRY Daily Summary
EVENT_RULMAXBAL Maximum Balance Threshold
EVENT_RULMINBAL Minimum Balance Threshold
EVENT_RULNEGBAL Negative Balance Threshold
EVENT_RULODLMUTL Overdraft Limit Utilization
EVENT_RULODPROT Overdraft Protection Transaction
EVENT_RULREVR Reversal Transaction
EVENT_RULSAMOD Savings Account Modification
EVENT_RULSTPCRE Stop Cheque Creation
EVENT_RULSTPREV Stop Cheque Reversal
EVENT_PATCH_PROFILE Account profile modification patch event
EVENT_PATCH_OPINSTRUCTION Account Operating instruction modification patch
event
EVENT_PATCH_ACCSTATUS Account Status modification patch event
EVENT_PATCH_SEC_LIMIT Secured Limit modification patch event
EVENT_PATCH_UNSEC_LIMIT Unsecured Limit modification patch event
EVENT_PATCH_AC_PREFERENCE Account Preference modification patch event
EVENT_PATCH_COURTESY_PAY Courtesy Pay Opt-in or Opt-out patch event
EVENT_PATCH_AUF_LIMIT Auf Limit modification patch event
EVENT_PATCH_GUARDIAN Account Guardian details modification patch event
EVENT_PATCH_JOINT_HOLDER Joint Holder details modification patch event
EVENT_PATCH_PHONE Phone Details modification patch event
EVENT_PATCH_EMAIL Email Details modification patch event
EVENT_PATCH_MAIL Mail Details modification patch event
EVENT_PATCH_NOMINEE Nominee Details modification patch event
EVENT_PATCH_TOD_LIMIT Tod Limit Details modification patch event
EVENT_CHQBOOK_STATUS_UPDATE Check Book Request status change event

Notifications
The below list of notifications are supported as follow:
• Account Dormancy
• Reg D Warning
• Reg D Violation
• Reg D Monthly Threshold Violation
• Reg D Violation for the Calendar Month
• Reg D Automatic Product Switch (Savings to Checking account)
• Signatory Change on Account
• Account Closure
• Extension of Reg CC Hold
• Garnishment Placement

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• Account Block has been placed

• Notification for Statement Generation

Table 3-54 List of Facts

Domain Categor Event Fact Name Fact Description

y
OBRAC NOTICE ACCOUNTSTATUS F_ACC_NO Account Number
C S
OBRAC NOTICE ACCOUNTSTATUS F_ACC_CLOSURE_DATE Closure Date
C S
OBRAC NOTICE ACCOUNTSTATUS F_ACC_STATUS Account Status
C S
OBRAC NOTICE ACCOUNTSTATUS F_ESCHEATMENT_DATE Escheatment Date
C S
OBRAC NOTICE ACCOUNTSTATUS F_CLOSURE_REASON Closure Reason
C S
OBRAC NOTICE ACCOUNTSTATUS F_CUST_NO Customer No
C S
OBRAC NOTICE ACCOUNTSTATUS F_ACC_NAME Account Name
C S
OBRAC NOTICE ACCOUNTSTATUS F_ACC_TYPE Account Type
C S
OBRAC NOTICE ACCOUNTSTATUS F_CUST_NAME Customer Name
C S
OBRAC NOTICE ACCOUNTSTATUS F_CUST_TYPE Customer Type
C S
OBRAC NOTICE ACCSIGNATORY F_ACC_TYPE Account Type
C S
OBRAC NOTICE ACCSIGNATORY F_ACC_NO Account Number
C S
OBRAC NOTICE ACCSIGNATORY F_ACC_NAME Account Name
C S
OBRAC NOTICE ACCSIGNATORY F_JNT_HOLDER_CUST_NO Joint Holder
C S Customer No
OBRAC NOTICE ACCSIGNATORY F_SIGNATORY_CHANGE_DATE Signatory Changed
C S Date
OBRAC NOTICE ACCSIGNATORY F_JNT_HOLDER_CUST_NAME Joint Holder
C S Customer Name
OBRAC NOTICE ACCSIGNATORY F_GUARDIAN_CUST_NO Guardian
C S Customer No
OBRAC NOTICE ACCSIGNATORY F_CUST_NO Customer No
C S
OBRAC NOTICE ACCSIGNATORY F_CUST_NAME Customer Name
C S
OBRAC NOTICE ACCSIGNATORY F_CUST_TYPE Customer Type
C S
OBRAC NOTICE ACCSIGNATORY F_GUARDIAN_CUST_NAME Guradian
C S Customer Name
OBRAC NOTICE ACCSIGNATORY F_GUARDIAN_CUST_TYPE Joint Holder
C S Customer Type
OBRAC NOTICE ACCSIGNATORY F_JNT_HOLDER_CUST_TYPE Guardian
C S Customer Type

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Table 3-54 (Cont.) List of Facts

Domain Categor Event Fact Name Fact Description

y
OBRAC NOTICE ACCSTATEMENT F_ACC_NO Account Number
C S
OBRAC NOTICE ACCSTATEMENT F_STMT_MODE Statement Mode
C S
OBRAC NOTICE ACCSTATEMENT F_STMT_GENERATION_DATE Statement
C S Generation Date
OBRAC NOTICE ACCSTATEMENT F_CUST_NO Customer No
C S
OBRAC NOTICE ACCSTATEMENT F_ACC_TYPE Account Type
C S
OBRAC NOTICE ACCSTATEMENT F_ACC_NAME Account Name
C S
OBRAC NOTICE ACCSTATEMENT F_CUST_NAME Customer Name
C S
OBRAC NOTICE ACCSTATEMENT F_CUST_TYPE Customer Type
C S
OBRAC NOTICE AMOUNTBLOCK F_GARNISHMENT_BLK_AMOUN Garnishment Block
C S T Amount
OBRAC NOTICE AMOUNTBLOCK F_ACC_NO Account Number
C S
OBRAC NOTICE AMOUNTBLOCK F_GARNISHMENT_ORDER_DAT Garnishment Order
C S E Date
OBRAC NOTICE AMOUNTBLOCK F_GARNISHMENT_STATUS Garnishment
C S Status
OBRAC NOTICE AMOUNTBLOCK F_GARNISHMENT_END_DATE Garnishment End
C S Date
OBRAC NOTICE AMOUNTBLOCK F_CUST_NO Customer No
C S
OBRAC NOTICE AMOUNTBLOCK F_ACC_TYPE Account Type
C S
OBRAC NOTICE AMOUNTBLOCK F_ACC_NAME Account Name
C S
OBRAC NOTICE AMOUNTBLOCK F_CUST_TYPE Customer Type
C S
OBRAC NOTICE AMOUNTBLOCK F_CUST_NAME Customer Name
C S
OBRAC NOTICE REGD F_ACC_CLASS Current Account
C S Class
OBRAC NOTICE REGD F_DATE_OF_WARNING_THRESH Date Of Warning
C S OLD_BREACH Threshold Breach
OBRAC NOTICE REGD F_VIOLATION_TXN_MONTH_AN Reg D Violation
C S D_YEAR Transaction Month
And Year
OBRAC NOTICE REGD F_TXN_DESCRIPTION Transaction
C S Description
OBRAC NOTICE REGD F_TXN_DATE Transaction Date
C S

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Table 3-54 (Cont.) List of Facts

Domain Categor Event Fact Name Fact Description

y
OBRAC NOTICE REGD F_TXN_CODE Transaction Code
C S
OBRAC NOTICE REGD F_REG_D_WARNING_TRANSAC Reg D Warning
C S TION_THRESHOLD Threshold
OBRAC NOTICE REGD F_ACC_NO Account Number
C S
OBRAC NOTICE REGD F_DATE_OF_VIOLATION_THRES Reg D Warning
C S HOLD_BREACH BreachDate
OBRAC NOTICE REGD F_WARNING_TXN_MONTH_AND Reg D Warning
C S _YEAR Transaction
MonthYear
OBRAC NOTICE REGD F_REG_D_12_MONTH_ROLLING Reg D 12 Month
C S _PERIOD_VIOLATION_THRESHO Rolling Period
LD Violation Threshold
OBRAC NOTICE REGD F_REG_D_MONTHLY_VIOLATION Reg D Monthly
C S _THRESHOLD Violation Threshold
OBRAC NOTICE REGD F_REG_D_TXN_COUNT_FOR_T Reg D Transaction
C S HE_MONTH Count For The
Month
OBRAC NOTICE REGD F_REG_D_VIOLATION_MONTHS Reg D Yearly
C S _IN_12_MONTH_ROLLING_PERI Violation
OD
OBRAC NOTICE REGD F_REG_D_VIOLATION_THRESH Reg D Violation
C S OLD Threshold
OBRAC NOTICE REGD F_CUST_NO Customer No
C S
OBRAC NOTICE REGD F_ACC_TYPE Account Type
C S
OBRAC NOTICE REGD F_ACC_NAME Account Name
C S
OBRAC NOTICE REGD F_CUST_NAME Customer Name
C S
OBRAC NOTICE REGD F_CUST_TYPE Customer Type
C S
OBRAC NOTICE REGD F_NEW_ACC_CLASS New Account Class
C S

Table 3-55 List of Rules

Rule Name Rule Description

EVENT_JOINT Joint Holder
EVENT_GUAR Guardian
EVENT_REGD_V_CAL_MNTH Violation For Calendar Month
EVENT_REGD_V_YRLY Yearly Violation
EVENT_REGD_V_MNTHLY Monthly Threshold Violation
EVENT_REGD_WARN Reg D Warning
EVENT_GARN Garnishment

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Table 3-55 (Cont.) List of Rules

Rule Name Rule Description

EVENT_STMT_PERIODIC Periodic
EVENT_CLOSURE Closure
EVENT_ESCH_CLOS Escheatment Closure

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A
Functional Activity Codes
This topic contains the functional activity codes available in Oracle Banking Retail Accounts.

Screen Name/API Fucntional Activity Action Description

Name Code
Business Product OBRACC_FA_ACCOUN MODIFY To amend an account class
Maintenance TCLASSAGGREGATE_
AMEND
Business Product OBRACC_FA_ACCOUN AUTHORIZE To authorize an account class
Maintenance TCLASSAGGREGATE_
AUTHORIZE
Business Product OBRACC_FA_ACCOUN CLOSE To close an account class
Maintenance TCLASSAGGREGATE_
CLOSE
Business Product OBRACC_FA_ACCOUN DELETE To delete an account class
Maintenance TCLASSAGGREGATE_
DELETE
Business Product OBRACC_FA_ACCOUN NEW To make a new account class
Maintenance TCLASSAGGREGATE_
NEW
Business Product OBRACC_FA_ACCOUN All Operations To remove lock on an account class
Maintenance TCLASSAGGREGATE_ resource
REMOVELOCK
Business Product OBRACC_FA_ACCOUN REOPEN To reopen an account class
Maintenance TCLASSAGGREGATE_
REOPEN
Business Product OBRACC_FA_ACCOUN SUBMIT To submit an account class
Maintenance TCLASSAGGREGATE_
SUBMIT
Business Product OBRACC_FA_ACCOUN VALIDATE To validate an account class
Maintenance TCLASSAGGREGATE_
VALIDATE
Business Product OBRACC_FA_ACCOUN VIEW To view an account class
Maintenance TCLASSAGGREGATE_
VIEW
Business Product OBRACC_FA_SER_AC UNLOCK Update business product service API
Maintenance COUNTCLASSAGGRE
GATE_AMEND
Business Product OBRACC_FA_SER_AC CLOSE Close business product service API
Maintenance COUNTCLASSAGGRE
GATE_CLOSE
Business Product OBRACC_FA_SER_AC NEW Create business product service API
Maintenance COUNTCLASSAGGRE
GATE_NEW
Business Product OBRACC_FA_SER_AC REOPEN Reopen business product service API
Maintenance COUNTCLASSAGGRE
GATE_REOPEN

A-1
 Appendix A

Screen Name/API Fucntional Activity Action Description

Name Code
Business Product OBRACC_FA_SER_AC VIEW View business product service API
Maintenance COUNTCLASSAGGRE
GATE_VIEW
Business Events CDDAPP_FA_LOG_NO SAVE Notice Event Generation Logging
TICE_EVENTGEN_SAV
E
Statement DDASTMT_FA_DOWNL VIEW Download Account Statement Service
OAD_STATEMENT_SE
RVICE
Statement DDASTMT_FA_GENER NEW Generate consolidated statement
ATE_CONSOL_STMT_ service
SERVICE
Statement DDASTMT_FA_GENER NEW Generate Account Statement Service
ATE_STMT_SERVICE
Statement DDASTMT_FA_GET_ST VIEW Get Account Statement Service
ATEMENT_SERVICE
Statement DDASTMT_FA_SERVIC VIEW Get Account Statement Preferences
E_GET_STATEMENT_P
REF
External DDACFG_FA_EXTREL VIEW View external relationsheip summary
Relationship ATIONSHIPCODE_GET API
Code SUMMARY
Cheque Book CDDAPP_FA_SER_CH UNLOCK Update Cheque Book Services for
Service EQUEBOOKSERVICE_ Service API
AMEND
Cheque Book CDDAPP_FA_SER_CH CLOSE Close Cheque Book Services for
Service EQUEBOOKSERVICE_ Service API
CLOSE
Cheque Book CDDAPP_FA_SER_CH NEW Create Cheque Book Services for
Service EQUEBOOKSERVICE_ Service API
NEW
Cheque Book CDDAPP_FA_SER_CH REOPEN Reopen Cheque Book Services for
Service EQUEBOOKSERVICE_ Service API
REOPEN
Cheque Book CDDAPP_FA_SER_CH VIEW View Cheque Book Services for Service
Service EQUEBOOKSERVICE_ API
VIEW
Cheque Book CDDAPP_FA_SER_ST UNLOCK Update Stop Payment Services for
Service OPPAYMENT_AMEND Service API
Cheque Book CDDAPP_FA_SER_ST CLOSE Close Stop Payment Services for
Service OPPAYMENT_CLOSE Service API
Cheque Book CDDAPP_FA_SER_ST NEW Create Stop Payment Services for
Service OPPAYMENT_NEW Service API
Cheque Book CDDAPP_FA_SER_ST REOPEN Reopen Stop Payment Services for
Service OPPAYMENT_REOPEN Service API
Cheque Book CDDAPP_FA_SER_ST VIEW View Stop Payment Services for Service
Service OPPAYMENT_VIEW API
Account Service OBRACC_FA_ACCOUN VIEW To get all accounts of a branch
TSERVICESAGGREGA
TE_ALLBRANCHACCO
UNT

A-2
 Appendix A

Screen Name/API Fucntional Activity Action Description

Name Code
Account Service OBRACC_FA_ACCOUN MODIFY To amend an account
TSERVICESAGGREGA
TE_AMEND
Account Service OBRACC_FA_ACCOUN AUTHORIZE To authorize an account
TSERVICESAGGREGA
TE_AUTHORIZE
Account Service OBRACC_FA_ACCOUN CLOSE To close an account
TSERVICESAGGREGA
TE_CLOSE
Account Service OBRACC_FA_ACCOUN DELETE To delete an account
TSERVICESAGGREGA
TE_DELETE
Account Service OBRACC_FA_ACCOUN VIEW To list all accounts
TSERVICESAGGREGA
TE_LISTALLACCOUNT
Account Service OBRACC_FA_ACCOUN NEW To create a new account
TSERVICESAGGREGA
TE_NEW
Account Service OBRACC_FA_ACCOUN All Operations To remove lock on an account resource
TSERVICESAGGREGA
TE_REMOVELOCK
Account Service OBRACC_FA_ACCOUN REOPEN To reopen an account
TSERVICESAGGREGA
TE_REOPEN
Account Service OBRACC_FA_ACCOUN SUBMIT To submit an account
TSERVICESAGGREGA
TE_SUBMIT
Account Service OBRACC_FA_ACCOUN VALIDATE To validate an account
TSERVICESAGGREGA
TE_VALIDATE
Account Service OBRACC_FA_ACCOUN VIEW To view an account
TSERVICESAGGREGA
TE_VIEW
Account Service OBRACC_FA_ACCOUN NEW To migrate an external account
TSERVICES_MIGRATE
ACCOUNT
Integration OBRACC_FA_GET_CU VIEW To Get customer data
Service STOMERDATA
Integration OBRACC_FA_INTEGRA VIEW To Get customer alerts
Service TIONSERVICES_ALER
TS
Integration OBRACC_FA_INTEGRA VIEW To Get customer assets liability details
Service TIONSERVICES_ASSE
TSLIAB
Integration OBRACC_FA_INTEGRA VIEW To Get casa summary
Service TIONSERVICES_CASA
SUMMARY
Integration OBRACC_FA_INTEGRA VIEW To Get customer details
Service TIONSERVICES_HOUS
EHOLD

A-3
 Appendix A

Screen Name/API Fucntional Activity Action Description

Name Code
Integration OBRACC_FA_INTEGRA VIEW To Get customer balance
Service TIONSERVICES_HOUS
EHOLDBALANCE
Integration OBRACC_FA_INTEGRA VIEW To Get last 5 transactions
Service TIONSERVICES_LAST
TXN
Integration OBRACC_FA_INTEGRA VIEW To Get customer summary
Service TIONSERVICES_SUMM
ARY
Integration OBRACC_FA_INTEGRA POST Retrieves related accounts of a
Service TIONSERVICES_RELA customer. If customer is minor, it
TEDACCOUNTS restricts if there is only custodian for an
account.
Integration OBRACC_FA_SER_INT POST Retrives the account balance along with
Service EGRATIONSERVICES_ Limit utilization status for the given
GETBALANCESUMMA account
RY
Product Switch OBRACC_FA_SER_AC NEW For Product switch batch
COUNTBATCHSERVIC
E_NEW
Account Service OBRACC_FA_SER_AC MODIFY To update account basic details
COUNTSERVICESAGG
REGATE_AMEND
Account Service OBRACC_FA_SER_AC MODIFY To update account basic details
COUNTSERVICESAGG
REGATE_AMEND_BASI
CDETAILS
Account Service OBRACC_FA_SER_AC MODIFY To auto modify account
COUNTSERVICESAGG
REGATE_AUTO_AMEN
D
Account Service OBRACC_FA_SER_AC NEW To create chequebook for given
COUNTSERVICESAGG accounts
REGATE_CHEQUEBO
OK
Account Service OBRACC_FA_SER_AC CLOSE To close the account
COUNTSERVICESAGG
REGATE_CLOSE
Account Service OBRACC_FA_SER_AC VALIDATE To validate external account
COUNTSERVICESAGG
REGATE_EXTERNALA
CCOUNTVALIDATION
Account Service OBRACC_FA_SER_AC VIEW To get customer accounts
COUNTSERVICESAGG
REGATE_GETCUSTAC
COUNTS
Account Service OBRACC_FA_SER_AC VIEW To get error code entries
COUNTSERVICESAGG
REGATE_GETERRORC
ODEENTRIES
Account Service OBRACC_FA_SER_AC NEW To create a new account
COUNTSERVICESAGG
REGATE_NEW

A-4
 Appendix A

Screen Name/API Fucntional Activity Action Description

Name Code
Account Service OBRACC_FA_SER_AC NEW To create pre record in external system
COUNTSERVICESAGG
REGATE_POPULATE_P
RE_RECORD
Account Service OBRACC_FA_SER_AC All Operations To push account mis
COUNTSERVICESAGG
REGATE_PUSH_ACCO
UNTMIS
Account Service OBRACC_FA_SER_AC All Operations To account to cmc external
COUNTSERVICESAGG
REGATE_PUSH_CMCE
XTERNAL
Account Service OBRACC_FA_SER_AC All Operations To push cmc structured address
COUNTSERVICESAGG accounts
REGATE_PUSH_CMCS
TRADDRESS
Account Service OBRACC_FA_SER_AC All Operations To push IC accounts
COUNTSERVICESAGG
REGATE_PUSH_ICACC
OUNT
Account Service OBRACC_FA_SER_AC All Operations To push to mcy account
COUNTSERVICESAGG
REGATE_PUSH_MCY
Account Service OBRACC_FA_SER_AC All Operations To push account to statement service
COUNTSERVICESAGG
REGATE_PUSH_STATE
MENT
Account Service OBRACC_FA_SER_AC REOPEN To reopen a closed account
COUNTSERVICESAGG
REGATE_REOPEN
Account Service OBRACC_FA_SER_AC All Operations To update final external handoff status
COUNTSERVICESAGG
REGATE_UPDATE_FIN
AL_STATUS
Account Service OBRACC_FA_SER_AC VALIDATE To validate and get accounts
COUNTSERVICESAGG
REGATE_VALIDATEAN
DGETACCOUNTS
Account Service OBRACC_FA_SER_AC VIEW To view an account
COUNTSERVICESAGG
REGATE_VIEW
Product Switch OBRACC_FA_SER_PO NEW To populate account product switch
PULATEACCPRODSWI entries
TCH_NEW
Mode Of RDDA_FA_ACCOPERA MODIFY To update account operating instruction
Operation TINGINSTR_AMEND
Mode Of RDDA_FA_ACCOPERA AUTHORIZE To authorize account operating
Operation TINGINSTR_AUTHORIZ instruction
E
Mode Of RDDA_FA_ACCOPERA CLOSE To close account operating instruction
Operation TINGINSTR_CLOSE
Mode Of RDDA_FA_ACCOPERA DELETE To delete account operating instruction
Operation TINGINSTR_DELETE

A-5
 Appendix A

Screen Name/API Fucntional Activity Action Description

Name Code
Mode Of RDDA_FA_ACCOPERA NEW To create new account operating
Operation TINGINSTR_NEW instruction
Mode Of RDDA_FA_ACCOPERA All Operations To remove lock on account operating
Operation TINGINSTR_REMOVEL instruction
OCK
Mode Of RDDA_FA_ACCOPERA REOPEN To reopen a closed account operating
Operation TINGINSTR_REOPEN instruction
Mode Of RDDA_FA_ACCOPERA SUBMIT To submit account operating instruction
Operation TINGINSTR_SUBMIT
Mode Of RDDA_FA_ACCOPERA VALIDATE To validate account operating instruction
Operation TINGINSTR_VALIDATE
Mode Of RDDA_FA_ACCOPERA VIEW To view account operating instruction
Operation TINGINSTR_VIEW
Joint Holder Type RDDA_FA_JOINTHOLD MODIFY To update joint holder type
ERTYPE_AMEND
Joint Holder Type RDDA_FA_JOINTHOLD AUTHORIZE To authorize joint holder type
ERTYPE_AUTHORIZE
Joint Holder Type RDDA_FA_JOINTHOLD CLOSE To close joint holder type
ERTYPE_CLOSE
Joint Holder Type RDDA_FA_JOINTHOLD DELETE To delete joint holder type
ERTYPE_DELETE
Joint Holder Type RDDA_FA_JOINTHOLD NEW To create new joint holder type
ERTYPE_NEW
Joint Holder Type RDDA_FA_JOINTHOLD All Operations To remove lock on joint holder type
ERTYPE_REMOVELOC
K
Joint Holder Type RDDA_FA_JOINTHOLD REOPEN To reopen a closed joint holder type
ERTYPE_REOPEN
Joint Holder Type RDDA_FA_JOINTHOLD SUBMIT To submit joint holder type
ERTYPE_SUBMIT
Joint Holder Type RDDA_FA_JOINTHOLD VALIDATE To validate joint holder type
ERTYPE_VALIDATE
Joint Holder Type RDDA_FA_JOINTHOLD VIEW To view joint holder type
ERTYPE_VIEW
Joint Holder RDDA_FA_JOINTHOLD VIEW To Fetch Joint Holder Category
Category ERCATEGORY_VIEW
Balance Enquiry RDDA_FA_PP_TXNBS_ VIEW To get balances
GET_BALANCES
Balance Enquiry RDDA_FA_PP_TXNBS_ VIEW To get balances
GET_BALANCES_SER
VICE
Product Switch RDDA_FA_PP_TXNBS_ NEW To trigger product switch if account has
REGD_VIOLATION regulatory violation
Relationship Type RDDA_FA_RELATIONS MODIFY To update relationship type
HIPTYPE_AMEND
Relationship Type RDDA_FA_RELATIONS AUTHORIZE To authorize relationship type
HIPTYPE_AUTHORIZE
Relationship Type RDDA_FA_RELATIONS CLOSE To close relationship type
HIPTYPE_CLOSE

A-6
 Appendix A

Screen Name/API Fucntional Activity Action Description

Name Code
Relationship Type RDDA_FA_RELATIONS DELETE To delete relationship type
HIPTYPE_DELETE
Relationship Type RDDA_FA_RELATIONS NEW To create new relationship type
HIPTYPE_NEW
Relationship Type RDDA_FA_RELATIONS All Operations To remove lock on relationship type
HIPTYPE_REMOVELO
CK
Relationship Type RDDA_FA_RELATIONS REOPEN To reopen a closed relationship type
HIPTYPE_REOPEN
Relationship Type RDDA_FA_RELATIONS SUBMIT To submit a relationship type
HIPTYPE_SUBMIT
Relationship Type RDDA_FA_RELATIONS VALIDATE To validate a relationship type
HIPTYPE_VALIDATE
Relationship Type RDDA_FA_RELATIONS VIEW To view relationship type
HIPTYPE_VIEW
Initial Deposit RDDA_FA_PP_TXN_US VIEW Get all valid Initial funded accounts
_GET_INTIALDEPOSIT
Initial Deposit RDDA_FA_PP_TXN_US VIEW Initial funding batch process
_PROCESS_ACCOUNT
S
Initial Deposit RDDA_FA_PP_TXN_US VIEW Initial funding batch to release the
_PROCESS_BATCH allocation
Initial Deposit RDDA_FA_PP_TXN_US VIEW Common Endpoints exposed by plato-
_RELEASE_ALLOCATI batch-dependencies
ON
Initial Deposit PLATO_FA_BATCH_OB VIEW Common Endpoints exposed by plato-
CDDATXNUS_FUNC batch-dependencies
Initial Deposit PLATO_FA_BATCH_OB VIEW Common Endpoints exposed by plato-
RACCTXNUS_FUNC batch-dependencies
Account Batch RDDA_FA_PP_ACC_BT VIEW The endpoint supports for online and
CH_AUTO_PROD_SWI Batch as it reads these records from
TCH_BATCH driver table and updates the record with
status Processded or Error in driver.
Account Batch RDDA_FA_PP_ACC_BT VIEW The endpoint is used to populate
CH_POPULATE_PROD product details such as old account
_ENTRIES class,new account class, source
system,status,business date and branch
in driver table.
Account Batch CDDA_FA_PP_ACC_BT VIEW The endpoint is used to populate
CH_POPULATE_PROD product details such as old account
_ENTRIES class,new account class, source
system,status,business date and branch
in driver table.
Account Batch CDDA_FA_PP_ACC_BT VIEW The endpoint supports for online and
CH_AUTO_PROD_SWI Batch as it reads these records from
TCH_BATCH driver table and updates the record with
status Processded or Error in driver.
Account Batch PLATO_FA_BATCH_RD VIEW Common Endpoints exposed by plato-
DAPPACCBATCH_FUN batch-dependencies
C
Account Batch PLATO_FA_BATCH_DD VIEW Common Endpoints exposed by plato-
APPACCBATCH_FUNC batch-dependencies

A-7
 Appendix A

Screen Name/API Fucntional Activity Action Description

Name Code
Event Generation CDDAPP_FA_LOG_NO SAVE To log notice events in event generation
TICE_EVENTGEN_SAV service
E
Insolvency Block DDACFG_FA_INSOLVE NEW Creating new Insolvency Block Details
Details NCYBLOCK_NEW
Insolvency Block DDACFG_FA_INSOLVE UNLOCK Modify/Amend Insolvency Block Details
Details NCYBLOCK_AMEND
Insolvency Block DDACFG_FA_INSOLVE VIEW View Insolvency Block Details
Details NCYBLOCK_VIEW
Insolvency Block DDACFG_FA_INSOLVE AUTHORIZE Authorize Insolvency Block Details
Details NCYBLOCK_AUTHORI
ZE
Insolvency Block DDACFG_FA_INSOLVE DELETE Delete Insolvency Block Details
Details NCYBLOCK_DELETE
Insolvency Block DDACFG_FA_INSOLVE CLOSE Close Insolvency Block Details
Details NCYBLOCK_CLOSE
Insolvency Block DDACFG_FA_INSOLVE REOPEN Reopen Insolvency Block Details
Details NCYBLOCK_REOPEN
Insolvency Block DDACFG_FA_INSOLVE REJECT Reject Insolvency Block Details
Details NCYBLOCK_REJECT
Insolvency Block DDACFG_FA_INSOLVE VIEW Get summary of Insolvency Block
Details NCYBLOCK_GETSUM Details
MARY
Insolvency Batch OBRACC_FA_INSOLVE NEW Insolvency preprocess batch for
NCYBTCH_PREPROCE allocation
SS
Insolvency Batch OBRACC_FA_INSOLVE NEW Insolvency batch process that are
NCYBTCH_BATCHRUN allocated in the preprocess batch
Insolvency Batch OBRACC_FA_INSOLVE NEW Abort insolvency batch
NCYBTCH_ABORT
AccountClosure PLATO_FA_BATCH_RD PATCH Common Endpoints exposed by plato-
Service DAPPACLOSBTCH_EX batch-dependencies
EC_ASSIGN_STREAM_
TO_INSTANCE
AccountClosure PLATO_FA_BATCH_RD - Common Endpoints exposed by plato-
Service DAPPACLOSBTCH_EX batch-dependencies
EC_CHECK_THREAD_
AVAILABILITY
AccountClosure PLATO_FA_BATCH_RD - Common Endpoints exposed by plato-
Service DAPPACLOSBTCH_EX batch-dependencies
EC_BATCH_STATUS
AccountClosure PLATO_FA_BATCH_RD - Common Endpoints exposed by plato-
Service DAPPACLOSBTCH_EX batch-dependencies
EC_UPDATE_THREAD
_COUNT
AccountClosure PLATO_FA_BATCH_RD - Common Endpoints exposed by plato-
Service DAPPACLOSBTCH_EX batch-dependencies
EC_UPDATE_INSTANC
E_THREAD_COUNT

A-8
 Appendix A

Screen Name/API Fucntional Activity Action Description

Name Code
AccountClosure PLATO_FA_BATCH_RD - Common Endpoints exposed by plato-
Service DAPPACLOSBTCH_EX batch-dependencies
EC_UPDATE_REQUES
T
AccountClosure PLATO_FA_BATCH_RD - Common Endpoints exposed by plato-
Service DAPPACLOSBTCH_FU batch-dependencies
NC
Business Event DDACFG_FA_EVENTG GET Fetches the list of Domains for which
Summary EN_DEFN_LOVDOMAI Business Events are maintained
N
Business Event DDACFG_FA_EVENTG GET Fetches the list of Categories
Summary EN_DEFN_LOVCATEG maintained for Business Events
ORY
Business Event DDACFG_FA_EVENTG GET Fetches the list of Domain Events for
Summary EN_DEFN_LOVEVENT which Business Events are maintained
Business Event DDACFG_FA_EVENTG VIEW Fetches the business events maintained
Summary EN_DEFN_GETSUMMA for each domain-category-event
RY combination
Account RDDA_FA_SER_ACCO VIEW To Fetch mode of Operation
Operating PERATINGINSTR_VIE
Instruction W

Table A-1 Functional Activity Codes for Account Servicing Screens

Screen Name/API Functional Activity Code Action Description

Name
Account 360 CSR_FA_CASA_DASH Query Details Get the details of the account
and balances.
Account Address CSR_FA_ACADRR_SAVE Initiation Initiate the address update
Update request.
Account Address CSR_FA_ACADRR_AUTH Authorization Approve or Reject the
Update address update request.
Joint Holder CSR_FA_UPDJH_SAVE Initiation Initiate the joint holder update
Maintenance request.
Joint Holder CSR_FA_UPDJH_AUTH Authorization Approve or Reject the joint
Maintenance holder update request.
Nominee CSR_FA_UPDNOM_SAVE Initiation Initiate the nominee update
Maintenance request.
Nominee CSR_FA_UPDNOM_AUTH Authorization Approve or Reject the
Maintenance nominee update request.
Account CSR_FA_ACCPRF_SAVE Initiation Initiate the account
Preferences preference update request.
Account CSR_FA_ACCPRF_AUTH Authorization Approve or Reject the
Preferences account preference update
request.
Account Closure CSR_FA_ACCLSR_SAVE Initiation Initiate the account closure
request.
Account Closure CSR_FA_ACCLSR_AUTH Authorization Approve or Reject the
account closure request.
Ad hoc Account CSR_FA_ACC_STMT_GEN Initiation Initiate adhoc account
Statement statement request.

A-9
 Appendix A

Table A-1 (Cont.) Functional Activity Codes for Account Servicing Screens

Screen Name/API Functional Activity Code Action Description

Name
Account CSR_FA_ASFSAV_SAVE Initiation Initiate account statement
statement frequency change request.
frequency
Account CSR_FA_ASFSAV_AUTH Authorization Authorise or Reject account
Statement statement frequency change
Frequency request.
Activate Dormant CSR_FA_ADASAV9_SAVE Initiation Initiate the activation of
Account dormant account request.
Activate Dormant CSR_FA_ADASAV9_AUTH Authorization Approve or Reject the
Account activation of dormant account
request.
Account Status CSR_FA_ACSTCHNG_SAVE Initiation Initiate the account status
Change change request.
Account Status CSR_FA_ACSTCHNG_AUTH Authorization Approve or Reject the
Change account status change
request.
Unsecured CSR_FA_UNSODLMT_SAVE Initiation Initiate the unsecured
Overdraft Limit overfdraft limit request.
Unsecured CSR_FA_UNSODLMT_AUTH Authorization Approve or Reject the
Overdraft Limit unsecured overdraft limit
request.
Temporary CSR_FA_TODCSR_SAVE Initiation Initiation request for creation
Overdraft Limit of temporary overdraft limit.
Temporary CSR_FA_TODCSR_AUTH Authorization Approve or Reject the
Overdraft Limit temporary overdraft limit
request.
Advance Against CSR_FA_AUFLIMIT_SAVE Initiation Initiate the advance against
Uncollected uncollected funds request.
Funds
Advance Against CSR_FA_AUFLIMIT_AUTH Authorization Approve or Reject the
Uncollected advance against uncollected
Funds funds request.
Create Amount CSR_FA_AMTBLK_SAVE Initiation Initiate the create amount
Block block request.
Create Amount CSR_FA_AMTBLK_AUTH Authorization Approve or Reject the create
Block amount block request.
View Amount CSR_FA_MOAMTBLK_VIEW Query Details View the details of an existing
Block amount block.
Modify Amount CSR_FA_MOAMTBLK_SAVE Initiation Initiate the modify amount
Block block request.
Modify Amount CSR_FA_MOAMTBLK_AUTH Authorization Approve or Reject the modify
Block amount block request.
Cheque Book CSR_FA_CHQBKRQ_SAVE Initiation Initiate the cheque book
Request request.
Cheque Book CSR_FA_CHQBKRQ_AUTH Authorization Approve or Reject the cheque
Request book request.
Stop Cheque CSR_FA_STOPCHEQ_SAVE Initiation Initiate the stop cheque
Payment payment request.

A-10
 Appendix A

Table A-1 (Cont.) Functional Activity Codes for Account Servicing Screens

Screen Name/API Functional Activity Code Action Description

Name
Stop Cheque CSR_FA_STOPCHEQ_AUTH Authorization Approve or Reject the stop
Payment cheque payment request.
View & Modify CSR_FA_MODSTCHQ_SAVE Initiation Initiate the modify stop
Stop Cheque cheque request.
Payment
View & Modify CSR_FA_MODSTCHQ_AUTH Authorization Approve or Reject the modify
Stop Cheque stop cheque request.
Payment
Reverse Stop CSR_FA_RVSTCHEQ_SAVE Initiation Initiate reversal of stop
Cheque Payment cheque request.
Reverse Stop CSR_FA_RVSTCHEQ_AUTH Authorization Approve or Reject reversal of
Cheque Payment stop cheque request.
Cheque Book CSR_FA_CHQBKSTS_SAVE Initiation Initiate the cheque book
Status Change status change request.
Cheque Book CSR_FA_CHQBKSTS_AUTH Authorization Approve or Reject the cheque
Status Change book status change request.
Account CSR_FA_ACC_TRN Query Details Fetch the account transaction
Transactions details.
Cheque Status CSR_FA_CHEQUE_STATUS_INQ Query Details Inquire the cheque status.
Inquiry UIRY

Table A-2 Functional Activity Codes for Servicing Dashboard

Servicing Widget Functional Activity Code Action Description

Bulletin REMO_FA_BULLETIN_BOARD Query Details Access the bulletin board
widget on the dashboard.
Pending REMO_FA_PENDING_DOC Query Details Access the pending
Documentation documents widget on the
dashboard.
Service Requests REMO_FA_SER_REQ_GET Query Details Initiate the service requests
from the widget on the
dashboard.
My Dairy REMO_FA_PJ_CSR_GET_MYDIA Query Details Capture the notes using my
RY diary widget on the
dashboard.
Pending Tasks REMO_FA_MY_TRAN Query Details Access the pending tasks
widget on the dashboard.

Basic Functional Activity Codes

This activity code is needed for user to login and access menu and tasks.

Note:
Actions are applicable only for transaction screens where conductor work flow is
used. For login and acess screens, actions are not applicable.

A-11
 Appendix A

Table A-3 Basic Functional Activity Code

Screen Name/API Functional Activity Code Action Description

Name
View Currency CMC_FA_CURRENCY_DEFN_VI Not To view the currency code
Definition EW Applicable definitions.
View Branch CMC_FA_EXT_BRANCH_PARAM Not To view the branch parameter
Parameter ETERS_VIEW Applicable maintenance.
View local holiday CMC_FA_LOCAL_HOLIDAY_VIE Not To view the holiday
(for the Branch) W Applicable maintenance.
View Awaiting CMC_FA_SUBMENU_1_Awaiting Not For awaiting tasks.
Customer Applicable
Clarification tasks
View Completed CMC_FA_SUBMENU_1_Complete Not To view the completed tasks
tasks d Applicable on the Tasks page.
View Free tasks CMC_FA_SUBMENU_1_FreeTask Not To access the free tasks on
s Applicable the Tasks page.
View Hold tasks CMC_FA_SUBMENU_1_HoldTask Not To access the hold tasks.
s Applicable
View My tasks CMC_FA_SUBMENU_1_MyTasks Not To access the My Tasks on
Applicable the Tasks page.
View My Pending REMO_FA_SUBMENU_1_MY_PE Not To access the My Pending
tasks NDING_TASKS Applicable Tasks on the Tasks page.
Search tasks CMC_FA_SUBMENU_1_SEARCH Not To access the Search page
Applicable on the Tasks page.
View Subprocess CMC_FA_SUBMENU_1_Subproce Not To access the Sub process
tasks ss Applicable tasks on the Tasks page.
View Supervisor CMC_FA_SUBMENU_1_Supervis Not To access the Supervisor
tasks or Applicable tasks on the Tasks page.
Business process CMC_FA_SUBMENU_1_WORKFL Not To initiate the workflow
workflow OW_MAINT Applicable maintenance.
maintenance
Screen Not OBRC_FA_CONFIG_MASTER Not To fetch the regional
Applicable Applicable configuration.
Screen Not SMS_FA_USER_LOGIN Not For user to login.
Applicable Applicable
View System CMC_FA_SYSTEM_DATES_VIEW Not To view the calendar.
Dates Applicable
View Dashboard SMS_FA_MENU_DASHBOARD_V Not To launch the dashboard.
IEW Applicable
View Priority CMC_MENU_FA_PRIORITY_COD Not To view priority code
Code E_MAINT_VIEWALL Applicable maintenance.
Maintenance
Screen Not OBRC_FA_GRID_CONFIG Not To get grid configuration.
Applicable Applicable
Screen Not OBRC_FA_PROCESS_CONFIG Not To get all process
Applicable Applicable configuration.
Screen Not OBRC_FA_SCREEN_CONFIG Not To get all screen
Applicable Applicable configuration.
View Users SMS_FA_USER_VIEW Not To view user details.
Applicable

A-12
B
Error Codes and Messages
This topic contains error codes and messages found while using Oracle Banking Retail
Accounts Service.

Table B-1 List of Error Codes and Messages

Error Code Error Message

CAPM-COM-001 Record does not exist
CAPM-COM-002 Unable to parse JSON
CAPM-COM-003 Application Number cannot be blank or "null".
CAPM-COM-004 Process Ref Number cannot be blank or "null".
CAPM-COM-005 Error saving the datasegment
CAPM-COM-006 Unexpected error occurred during runtime
CAPM-COM-007 Application Initiated Successfully
CAPM-DEL-001 Record deleted successfully
CAPM-DEL-002 Record(s) deleted successfully
CAPM-DEL-003 Failed to Delete the record
CAPM-MOD-001 Record Successfully Modified
CAPM-MOD-002 Failed to Update the record
CAPM-SAV-001 Record Saved Successfully.
CAPM-SAV-002 Failed to create the record
CAPM-SAV-003 The record is validated and saved successfully.
CAPM-SAV-004 Record already exists
CAPM-VAL-001 The record is successfully validated.
CAPM-VAL-002 Error in fetching Summary Info.
CAPM-TJS-VAL-00 Process code is not set for the selected Lifecycle
CAPM-TJS-VAL-01 AccountType, LifeCycleCode, BranchCode cannot be null
CAPM-TJS-VAL-02 BusinessProcess Code cannot be null
CAPM-TJS-VAL-03 Failed to generate the reference number
CAPM-TJS-VAL-04 No business process code found
CAPM-TJS-VAL-05 Application Initiation Failed
CAPM-TJS-VAL-06 Unable to Parse Application Initiation Json
CAPM-TJS-VAL-07 Process Code cannot be null for the lifecycle
CAPM-TJS-VAL-08 Error in retrieving application category
CAPM-TJS-VAL-09 Error in retrieving TaskID List
CAPM-TJS-VAL-10 Workflow Definition Not Found
CAPM-TJS-VAL-11 Error while checking workflow definition existence
CAPM-TJS-VAL-12 Response from EA service is null
CAPM-TJS-VAL-13 Only maximum 4 characters are allowed
CAPM-TJS-VAL-14 Invalid Event Serial Number. Value should be a positive number
CAPM-TJS-VAL-15 The record is successfully validated.
CAPM-TJS-MOD-00 Record Successfully Modified

B-1
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPM-TJS-SAV-00 Record Saved Successfully.
CAPM-TJS-COM-00 Unable to parse JSON
CAPM-TJS-COM-01 Application Number cannot be blank or "null".
CAPM-TJS-COM-02 Unexpected error occurred during runtime
CAPM-TJS-COM-03 Application Initiated Successfully
CAPM-TJS-COM-04 Application Number cannot be blank or "null".
CAPM-TJS-VAL-16 Error while checking workflow definition existence
CAPM-TJS-COM-05 Update status failed
CAPM-TJS-COM-06 Unable to get sub-domain info
CAPM-TJS-VAL-17 Application date parsing failed
CAPM-TJS-VAL-18 Application number not valid
CAPM-TJS-VAL-19 Unable to parse application transaction flow JSON
CAPM-TJS-VAL-21 Failed in parsing date
CAPM-TJS-SAV-01 Record Saved Successfully.
CAPM-TJS-VAL-22 Source code cannot be null or empty
CAPM-TJS-VAL-23 Error while parsing source code from DDA-CONFIG-SOURCECODE-
SERVICES
CAPM-TJS-VAL-24 Source code is invalid
CAPM-TJS-VAL-25 Error in getting data from DDA-CONFIG-SOURCECODE-SERVICES
CAPM-TJS-VAL-26 Error in validating the record.
CAPM-TJS-DEF-00 Error in defaulting source code details
CAPM-TJS-VAL-27 Invalid entry type
CAPM-TJS-VAL-28 Invalid posting into
CAPM-TJS-VAL-29 Account currency amount cannot be NULL or empty
CAPM-TJS-VAL-30 Exchange rate cannot be NULL or empty
CAPM-TJS-VAL-31 Branch currency amount cannot be NULL or empty
CAPM-TJS-VAL-32 Invalid value date format
CAPM-TJS-VAL-33 Value date cannot be NULL or empty
CAPM-TJS-VAL-34 Invalid availability info
CAPM-TJS-VAL-35 Availability info cannot be NULL or empty
CAPM-ACS-COM-F1 Direct Banking Required must be Y/N only
CAPM-ACS-COM-F2 Current Status is invalid
CAPM-ACS-COM-G0 Multi Currency Account must be Y/N only
CAPM-ACS-COM-G1 Renew Unit must be positive Number
CAPM-ACS-COM-G2 Next Renew Limit must be greater than Zero
CAPM-ACS-COM-G3 Renew Frequency must Daily (D)/Yearly (Y/Monthly(M)
CAPM-ACS-COM-G4 Request Status is Invalid
CAPM-ACS-COM-G5 Cheque Level Reorder must be empty/null
CAPM-ACS-COM-G6 No Of Leaves Reorder must be empty/null
CAPM-ACS-COM-G7 Cheque Level Reorder is Invalid
CAPM-ACS-COM-G8 No Of Leaves Reorder is Invalid
CAPM-ACS-COM-G9 Reporting GL is not allowed
CAPM-ACS-COM-H0 At least one limit Type is required

B-2
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPM-ACS-COM-H1 Tod Limit should be greater than Zero
CAPM-ACS-COM-H2 Daylight Limit should be greater than Zero
CAPM-ACS-DEF-01 Error in defaulting Account Statement Preferences
CAPM-ACS-DEF-02 Error in Defaulting Provisioning and Reporting Line
CAPM-ACS-DEF-03 Error in defaulting Account Preferences
CAPM-ACS-DEF-04 Error in defaulting Account Status
CAPM-ACS-DEF-05 Error in defaulting Account Features
CAPM-ACS-DEF-06 Error in defaulting Account Limits
CAPM-ACS-DEF-07 Error in defaulting Account Signatory
CAPM-ACS-DEF-08 Error in defaulting initial funding
CAPM-ACS-DEF-09 Error in defaulting multi Currency Account
CAPM-ACS-DEF-10 Error in defaulting Account Address
CAPM-ACS-DEF-AA Error in defaulting Interest Details
CAPM-ACS-DEF-AC Error in defaulting Charges
CAPM-ACS-DEF-AD Error in defaulting Account Status
CAPM-ACS-DEF-AE Error in defaulting Account Statement Preferences
CAPM-ACS-DEF-AF Error in defaulting Provisioning ReportingLine
CAPM-ACS-DEF-AG Error in defaulting AccountPreferences
CAPM-ACS-DEF-AH Error in defaulting Account Features
CAPM-ACS-DEF-AI Error in defaulting Account Limits
CAPM-ACS-DEF-AJ Error in defaulting Account Mis
CAPM-ACS-DEF-AK Error in defaulting Account Signatory
CAPM-ACS-DEF-AL Error in defaulting Initial Funding
CAPM-ACS-DEF-AM Error in defaulting MultiCurrency
CAPM-ACS-DEF-AN Error in defaulting Account Address
CAPM-ACS-VAL-01 Auto Debit Card Request cannot be null.
CAPM-ACS-VAL-02 Request Reference Number cannot be null.
CAPM-ACS-VAL-M0 Process code is not set for the selected Lifecycle
CAPM-ACS-VAL-M1 Account Type,Life Cycle Code, Branch Code cannot be null
CAPM-ACS-VAL-M2 Business Process Code cannot be null
CAPM-ACS-VAL-M4 Failed to generate the reference number
CAPM-ACS-VAL-M3 Error in parsing date. Date should be in yyyy-MM-dd
CAPM-ACS-VAL-M5 No business process code found
CAPM-ACS-VAL-M6 Application Initiation Failed
CAPM-ACS-VAL-M7 Unable to Parse Application Initiation Json
CAPM-ACS-VAL-M8 Process Code cannot be null for the lifecycle
CAPM-ACS-VAL-M9 Error in retrieving application category
CAPM-ACS-VAL-N0 Error in retrieving TaskID List
CAPM-ACS-VAL-N3 Fail to acquire Plato Task
CAPM-ACS-VAL-N1 Workflow Definition Not Found
CAPM-ACS-VAL-N2 Error while checking workflow definition existence
CAPM-ACS-VAL-N4 No data found for this Application Number
CAPM-ACS-VAL-N5 Failed To Invoke OBRH

B-3
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPM-ACS-VAL-N6 Handoff Completed Successfully
CAPM-ACS-VAL-N7 Handoff Failed due to network issue
CAPM-ACS-COM-00 Customer Account Basic Details is NULL
CAPM-ACS-COM-01 Account Group is Empty/NULL
CAPM-ACS-COM-02 Invalid Account Number
CAPM-ACS-COM-03 Invalid Customer Number
CAPM-ACS-COM-04 Invalid Branch Code
CAPM-ACS-COM-05 Invalid Currency
CAPM-ACS-COM-06 Invalid Account Class
CAPM-ACS-COM-07 Invalid Account Type
CAPM-ACS-COM-08 Not a Multi Currency Account Class. MultiCurrency_Account flag should
be N
CAPM-ACS-COM-09 MultiCurrency Account Class. MultiCurrency_Account flag should be Y
CAPM-ACS-COM-10 RTL should be N
CAPM-ACS-COM-11 IBAN should be N
CAPM-ACS-COM-12 Referral Required should be N
CAPM-ACS-COM-13 Account Preferences is empty
CAPM-ACS-COM-14 ATM Required should be N
CAPM-ACS-COM-15 Cheque Book Required should be N
CAPM-ACS-COM-16 Cheque Book Autoreorder should be N
CAPM-ACS-COM-17 Invalid max Cheque rejections
CAPM-ACS-COM-18 Direct Banking Required should be N
CAPM-ACS-COM-19 Direct Banking Required should be Y
CAPM-ACS-COM-20 NULL Account number in Account status
CAPM-ACS-COM-21 NULL Branch Code in Account status
CAPM-ACS-COM-22 Invalid value for Status change automatic
CAPM-ACS-COM-23 Invalid value for No Debits
CAPM-ACS-COM-24 Invalid value for No Credits
CAPM-ACS-COM-25 Invalid value for Stop Payment
CAPM-ACS-COM-26 Invalid value for Dormant
CAPM-ACS-COM-27 Invalid value for Frozen
CAPM-ACS-COM-28 Current Status to be NORM in Account opening
CAPM-ACS-COM-29 Dormancy Parameter must be D(Debit) or C(Credit) or A(Any of Credit
or Debit) or M(Manual)
CAPM-ACS-COM-30 Invalid date for Status Since
CAPM-ACS-COM-31 Cheque Leaves must be numeric
CAPM-ACS-COM-32 Invalid date for Order Date
CAPM-ACS-COM-33 First Cheque Number has to be numeric
CAPM-ACS-COM-34 Invalid value for Cheque leaves
CAPM-ACS-COM-36 Branch Code in Cheque Book request is empty"
CAPM-ACS-COM-37 Account number in Cheque Book request is empty
CAPM-ACS-COM-38 Cheque Book number in Cheque Book request is empty
CAPM-ACS-COM-39 Cheque number in Cheque Book request is empty

B-4
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPM-ACS-COM-40 Leaf Number Status of Cheque Details cannot be empty
CAPM-ACS-COM-41 Interest Details must not be Empty/Null
CAPM-ACS-COM-42 Currency cannot be duplicated
CAPM-ACS-COM-43 Invalid value for Waive Interest
CAPM-ACS-COM-44 Invalid value for Open, can be Y or N
CAPM-ACS-COM-45 Invalid value for Variance
CAPM-ACS-COM-46 Duplicate Currency selected in MultiCurrency
CAPM-ACS-COM-47 Invalid Fund Utilization sequence
CAPM-ACS-COM-48 OD required in Account Class is N. AUF limit should not be entered
CAPM-ACS-COM-49 OD required in Account Class is N. AUF limit start date should not be
entered
CAPM-ACS-COM-50 OD required in Account Class is N. AUF limit end date should not be
entered
CAPM-ACS-COM-51 OD required in Account Class is N. AUF margin should not be entered
CAPM-ACS-COM-52 Invalid AUF limit start date
CAPM-ACS-COM-53 Invalid AUF limit end date
CAPM-ACS-COM-54 AufMargin must not be empty when Od FacReq is set to Y in Account
Class
CAPM-ACS-COM-55 OD required in Account Class is N. TOD limit should not be entered
CAPM-ACS-COM-56 OD required in Account Class is N. TOD limit start date should not be
entered
CAPM-ACS-COM-57 OD required in Account Class is N. TOD limit end date should not be
entered
CAPM-ACS-COM-58 TodLimit is must not be empty when OdFacReq is set to Y in Account
Class
CAPM-ACS-COM-59 Invalid TOD limit start date
CAPM-ACS-COM-60 Invalid TOD limit end date
CAPM-ACS-COM-61 OD required in Account Class is N. Day light limit should not be entered
CAPM-ACS-COM-62 Invalid Renew TOD
CAPM-ACS-COM-63 Renew TOD is N. Renew frequency should be NULL
CAPM-ACS-COM-64 Renew TOD is N. Renew unit should be NULL
CAPM-ACS-COM-65 Renew TOD is N. Next renewal limit should be NULL
CAPM-ACS-COM-66 Invalid Linkage reference
CAPM-ACS-COM-67 Linked Amount must be Numeric
CAPM-ACS-COM-68 Invalid Effective date
CAPM-ACS-COM-69 Account number different from the master
CAPM-ACS-COM-70 Currency different from the master
CAPM-ACS-COM-71 Invalid Provisioning and GL
CAPM-ACS-COM-72 Invalid Status
CAPM-ACS-COM-73 Invalid Debit GL
CAPM-ACS-COM-74 Invalid Credit GL
CAPM-ACS-COM-75 Propagate reporting GL is Y. Status should not be entered
CAPM-ACS-COM-76 Propagate reporting GL is Y. Debit GL should not be entered
CAPM-ACS-COM-77 Propagate reporting GL is Y. Credit GL should not be entered

B-5
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPM-ACS-COM-78 Invalid Language Code
CAPM-ACS-COM-79 Account address is Empty / NULL
CAPM-ACS-COM-80 Address type is Empty / NULL
CAPM-ACS-COM-81 Order details is Empty / NULL
CAPM-ACS-COM-82 Invalid IBAN Account number
CAPM-ACS-COM-83 Invalid Product Code
CAPM-ACS-COM-84 Invalid UDE Currency
CAPM-ACS-COM-85 Invalid UDE element id
CAPM-ACS-COM-86 Invalid Rate Code
CAPM-ACS-COM-87 Invalid Calculation Account
CAPM-ACS-COM-88 Invalid Interest Booking Branch Code
CAPM-ACS-COM-89 Invalid Interest Booking Account
CAPM-ACS-COM-90 Effective date is before Account open date
CAPM-ACS-COM-91 Start date is before Account open date
CAPM-ACS-COM-92 Effective date is before Account open date
CAPM-ACS-COM-93 Status since should be Account open date
CAPM-ACS-COM-A1 AddressType length is more then 22.
CAPM-ACS-COM-A2 PostCode can not be blank and empty
CAPM-ACS-COM-A3 TownName can not be blank and empty
CAPM-ACS-COM-A4 Country can not be blank and empty
CAPM-ACS-COM-A5 Department length is out of limit
CAPM-ACS-COM-A6 SubDepartment length is out of limit
CAPM-ACS-COM-A7 StreetName length is out of limit
CAPM-ACS-COM-A8 BuildingNumber length is out of limit
CAPM-ACS-COM-A9 BuildingName length is out of limit
CAPM-ACS-COM-A0 Floor length is out of limit
CAPM-ACS-COM-B0 PostBox length is out of limit
CAPM-ACS-COM-B1 Room length is out of limit
CAPM-ACS-COM-B2 PostCode length is out of limit
CAPM-ACS-COM-B3 TownName length is out of limit
CAPM-ACS-COM-B4 TownLocationName length is out of limit
CAPM-ACS-COM-B5 DistrictName length is out of limit
CAPM-ACS-COM-B6 CountrySubDivision length is out of limit
CAPM-ACS-COM-B7 Country length is out of limit
CAPM-ACS-COM-C1 RealTimeLiquidity must be Y/N only
CAPM-ACS-COM-C2 IBAN Required must be Y/N only
CAPM-ACS-COM-C3 ReferralRequired can be Y/N only
CAPM-ACS-COM-C4 ATM Required must be Y/N only
CAPM-ACS-COM-C5 Cheque Book Required must be Y/N only
CAPM-ACS-COM-C6 Cheque Book AutoReorder must be Y/N only
CAPM-ACS-VAL-U4 Minimum one address should be marked as default
CAPM-ACS-VAL-U5 Default address must have mail media
CAPM-ACS-VAL-C8 Invalid Advice

B-6
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPM-ACS-VAL-70 Customer Number not valid
CAPM-ACS-VAL-71 Currency not valid
CAPM-ACS-VAL-72 Account Class not valid
CAPM-ACS-VAL-04 Account Number cannot be null.
CAPM-ACS-VAL-78 When the statement type is chosen as None then Cycle and On should
not be captured.
CAPM-ACS-VAL-79 Primary Cycle must not be Empty/Null
CAPM-ACS-VAL-80 Primary On must not be Empty/Null
CAPM-ACS-VAL-S2 Primary Statement Format must not be Empty/Null
CAPM-ACS-VAL-R1 Primary Swift Address required only when Swift Required is set to Y
CAPM-ACS-VAL-S4 Primary Statement Swift Address must not be Empty/Null
CAPM-ACS-VAL-82 Secondary Cycle must not be Empty/Null
CAPM-ACS-VAL-93 Invalid Primary Cycle
CAPM-ACS-VAL-S5 Secondary Statement Format must not be Empty/Null
CAPM-ACS-VAL-R2 Secondary SwiftAddress required only when Swift Required is set to Y
CAPM-ACS-VAL-S7 Secondary Swift Address must not be Empty/Null
CAPM-ACS-VAL-86 Tertiary On must not be Empty/Null
CAPM-ACS-VAL-S8 Tertiary Statement Format must not be Empty/Null
CAPM-ACS-VAL-R3 Tertiary Swift Address required only when Swift Required is set to Y
CAPM-ACS-VAL-R0 Tertiary Swift Address must not be Empty/Null
CAPM-ACS-VAL-94 Invalid Secondary Cycle
CAPM-ACS-VAL-95 Invalid Tertiary Cycle
CAPM-ACS-VAL-27 Language Code does not match from the LOV.
CAPM-ACS-VAL-E8 Branch Date is null
CAPM-ACS-VAL-E9 Amount not valid
CAPM-ACS-VAL-F0 Effective Date is not valid
CAPM-ACS-VAL-F1 Effective date should not be before branch date
CAPM-ACS-VAL-F2 Expiry Date date should not be before branch date
CAPM-ACS-VAL-F3 Expiry Date date should not be before effective date
CAPM-ACS-VAL-S0 Duplicate sub account currency not allowed
CAPM-ACS-VAL-34 Customer Name cannot be null.
CAPM-ACS-VAL-35 Party Type cannot be null
CAPM-ACS-VAL-36 Country of Incorporation cannot be null.
CAPM-ACS-VAL-37 Date of Incorporation cannot be null
CAPM-ACS-VAL-38 Place of Incorporation cannot be null
CAPM-ACS-VAL-39 KYC status cannot be null
CAPM-ACS-VAL-40 Preferred language cannot be null
CAPM-ACS-VAL-41 Media in Customer Address Maintenance cannot be null
CAPM-ACS-VAL-42 Address Type in Customer Address Maintenance cannot be null
CAPM-ACS-VAL-43 Country code value does not match from the LOV API
CAPM-ACS-VAL-44 Preferred Language does not match from the LOV.
CAPM-ACS-VAL-45 House/Building, city, zip code, email address and state cannot be null
CAPM-ACS-VAL-46 Mail address is mandatory

B-7
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPM-ACS-VAL-47 Swift, mobile,fax or phone either one should be have details.
CAPM-ACS-VAL-C7 Reporting GL must contain atleast one NORM status during SAVE
CAPM-ACS-VAL-G3 Stop Payments Type should be A or C
CAPM-ACS-VAL-G4 Effective Date is not valid
CAPM-ACS-VAL-G5 Effective date should not be before branch date
CAPM-ACS-VAL-G6 Expiry Date date should not be before branch date
CAPM-ACS-VAL-G7 Expiry Date date should not be before effective date
CAPM-ACS-VAL-N8 Record already Handed off
CAPM-ACS-VAL-N9 Failed to parse data to ProductProcess due to network issue
CAPM-ACS-VAL-T1 Customer Number not generated
PLATO-EVNT-001 Failed to update
PLATO-EVNT-002 Record already exists
CAPM-ACS-VAL-05 Cannot have Request Reference Number for empty Card Products.
CAPM-COM-020 Unable to get Sub-domain info from Transaction Controller
CAPM-ACS-VAL-H9 $1 is an invalid branch code
CAPM-ACS-VAL-H8 Chequebook required flag is disabled for account $1
CAPM-ACS-COM-J0 Failed to get amount block details
CAPM-ACS-COM-J1 Error while get amount block details
CAPM-ACS-COM-J2 Failed to post amount block details
CAPM-ACS-COM-J3 Error while post amount block details
CAPM-ACS-COM-J4 Failed to update amount block details
CAPM-ACS-COM-J5 Error while amend amount block details
CAPM-ACS-COM-J6 Failed to close amount block
CAPM-ACS-COM-J7 Error while close amount block
GCS-AUTH-01 Record Successfully Authorized
GCS-AUTH-02 Valid modifications for approval were not sent. Failed to match
GCS-AUTH-03 Maker cannot authorize
GCS-AUTH-04 No Valid unauthorized modifications found for approval.
GCS-AUTH-05 Failed to Authorize the record
GCS-CLOS-002 Record Successfully Closed
GCS-CLOS-01 Record Already Closed
GCS-CLOS-02 Record Successfully Closed
GCS-CLOS-03 Unauthorized record cannot be closed, it can be deleted before first
authorization
GCS-CLOS-04 Failed to Close the record
GCS-COM-001 Record does not exist
GCS-COM-002 Invalid version sent, operation can be performed only on latest version
GCS-COM-003 Please Send Proper ModNo
GCS-COM-004 Please send makerId in the request
GCS-COM-005 Request is Null. Please Resend with Proper SELECT
GCS-COM-006 Unable to parse JSON
GCS-COM-007 Request Successfully Processed
GCS-COM-008 Modifications should be consecutive.

B-8
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

GCS-COM-009 Resource ID cannot be blank or "null".
GCS-COM-010 Successfully canceled $1.
GCS-COM-011 $1 failed to update.
GCS-COM-012 Error saving child datasegment, Master validation failed
GCS-COM-013 Error saving the datasegment
GCS-COM-014 Error validating the datasegment
GCS-COM-015 Error submitting the datasegment
GCS-COM-016 Unexpected error occurred during runtime
GCS-COM-017 Error deleting the extended datasegment
GCS-COM-018 Remove lock failed
GCS-COM-019 Revert call to extended datasegment failed
GCS-COM-020 Revert call to sub-domain datasegment failed
GCS-COM-021 Error deleting the sub-domain datasegment
GCS-COM-022 Authorize call to extended datasegment failed
GCS-COM-023 Authorize call to sub-domain datasegment failed
GCS-COM-025 Client error occurred during API call
GCS-COM-026 Invalid datasegment code
GCS-DEL-001 Record deleted successfully
GCS-DEL-002 Record(s) deleted successfully
GCS-DEL-003 Modifications didn’t match valid unauthorized modifications that can be
deleted for this record
GCS-DEL-004 Send all unauthorized modifications to be deleted for record that is not
authorized even once.
GCS-DEL-005 Only Maker of first version of record can delete modifications of record
that is not once authorized.
GCS-DEL-006 No valid unauthorized modifications found for deleting
GCS-DEL-007 Failed to delete. Only maker of the modification(s) can delete.
GCS-DEL-008 Failed to Delete the record
GCS-DEL-009 No valid pre-validated modifications found for deletion
GCS-MOD-001 Closed Record cannot be modified
GCS-MOD-002 Record Successfully Modified
GCS-MOD-003 Record marked for close, cannot modify.
GCS-MOD-004 Only maker of the record can modify before once authorised
GCS-MOD-005 Not amendable field, cannot modify
GCS-MOD-006 Natural Key cannot be modified
GCS-MOD-007 Only the maker can modify the pending records.
GCS-MOD-008 Failed to Update the record
GCS-REOP-003 Successfully Reopened
GCS-REOP-01 Unauthorized Record cannot be Reopened
GCS-REOP-02 Failed to Reopen the Record, cannot reopen Open records
GCS-REOP-03 Successfully Reopened
GCS-REOP-04 Unauthorized record cannot be reopened, record should be closed and
authorized
GCS-REOP-05 Failed to Reopen the record

B-9
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

GCS-REVT-01 Record reverted successfully
GCS-REVT-02 Failed to Revert the record
GCS-SAV-001 Record already exists
GCS-SAV-002 Record Saved Successfully.
GCS-SAV-003 The record is saved and validated successfully.
GCS-SAV-004 Failed to create the record
GCS-VAL-001 The record is successfully validated.
GCS-LOCK-01 Remove dirty lock failed
CAPM-ACT-VAL-01 AccountType is Mandatory.
CAPM-ACT-VAL-02 AccountType Code is Mandatory.
CAPM-ACT-VAL-03 AccountType Description is Mandatory.
CAPM-ACT-LOV-01 Error in getting data from Account class service
CAPM-ACT-LOV-02 Error while Parsing data from Account Class service
CAPM-ACT-LOV-03 Account class code is invalid
CAPM-BPC-CDS-00 Account Type of Advices not matching with Basic Details
CAPM-BPC-CDS-01 Branch Code of Advices not matching with Basic Details
CAPM-BPC-CDS-02 Account Type of Checklists not matching with Basic Details
CAPM-BPC-CDS-03 BranchCode of Checklists not matching with Basic Details
CAPM-BPC-CDS-04 Account Type of Data segments not matching with Basic Details
CAPM-BPC-CDS-05 Branch Code of Data segments not matching with Basic Details
CAPM-BPC-CDS-06 Account Type of Documents not matching with Basic Details
CAPM-BPC-CDS-07 Branch Code of Documents not matching with Basic Details
CAPM-BPC-MAN-00 LIFE CYCLE is Mandatory
CAPM-BPC-MAN-01 Work Flow Definition is Mandatory
CAPM-BPC-MAN-02 Account Type is Mandatory
CAPM-BPC-MAN-03 Branch Code is Mandatory
CAPM-BPC-MAN-04 Business Process Code is Mandatory in $1
CAPM-BPC-MAN-05 Party Role Code is Mandatory in $1
CAPM-BPC-MAN-06 Account Type is Mandatory in $1
CAPM-BPC-MAN-07 Branch Code is Mandatory in $1
CAPM-BPC-MAN-08 Account Type is Mandatory in $1
CAPM-BPC-MAN-09 Branch Code is Mandatory in $1
CAPM-BPC-MAN-10 Account Type is Mandatory in $1
CAPM-BPC-MAN-11 Branch Code is Mandatory in $1
CAPM-BPC-MAN-12 Account Type is Mandatory in $1
CAPM-BPC-MAN-13 Branch Code is Mandatory in $1
CAPM-BPC-MAN-14 Functional Code and Functional Desc is Mandatory in $1
CAPM-BPC-MAN-15 Service Name and Service endpoint is Mandatory in $1
CAPM-BPC-MAN-18 Stage configuration is Mandatory
CAPM-BPC-MAN-19 StageDatasegment configuration is Mandatory
CAPM-BPC-MAN-20 No Stage configured in this process
CAPM-BPC-VAL-00 Source stage value should be either Y/N
CAPM-BPC-VAL-01 Cannot have more than 1 source Stage

B-10
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPM-BPC-VAL-02 Business process code should be in Upper Case and should not contain
any special characters
CAPM-BPC-VAL-03 $1 Functional code is invalid
CAPM-BPC-VAL-04 Business process code should be of length 6
CAPM-BPC-VAL-05 Record already exist with same Lifecycle and AccountType
CAPM-BPC-VAL-06 Unable to fetch and validateLifecycle Code data
CAPM-BPC-VAL-07 Unable to fetch and validate branch Code data
CAPM-BPC-VAL-08 Unable to fetch and validate AccountType
CAPM-BPC-LOV-00 $1 is not a valid LifeCycle Code
CAPM-BPC-LOV-01 $1 is not a valid AccountType Code in BasicDetails
CAPM-BPC-LOV-02 $1 is not a valid Branch Code in BasicDetails
CAPM-BPC-LOV-03 $1 is not a valid AccountType in Advice
CAPM-BPC-LOV-04 $1 is not a valid BranchCode in Advice
CAPM-BPC-LOV-13 $1 is not a valid RoleCode in Advice
CAPM-BPC-LOV-05 $1 is not a valid AccountType in Checklist
CAPM-BPC-LOV-06 $1 is not a valid BranchCode in Checklist
CAPM-BPC-LOV-07 $1 is not a valid AccountType in Document
CAPM-BPC-LOV-08 $1 is not a valid BranchCode in Document
CAPM-BPC-LOV-09 $1 is not a valid DocumentCode
CAPM-BPC-LOV-10 $1 is not a valid AccountType in Datasegments
CAPM-BPC-LOV-11 $1 is not a valid BranchCode in Datasegments
CAPM-BPC-LOV-12 $1 is not a valid DatasegmentCode
CAPM-BPC-OVR-00 No Advices configured in this process
CAPM-BPC-OVR-01 No Checklist configured in this process
CAPM-BPC-OVR-02 No Document configured in this process
CAPM-BPC-VAL-09 $1 Stage : Service Name and Endpoint is invalid
CAPM-BPC-VAL-10 Unable to fetch and validate Service Endpoint
CAPM-BPC-VAL-11 Unable to fetch and validate FunctionalActivity
CAPM-TRO-001 Failed in Updating Task
CAPM-TRO-002 Stage Updated Successfully
CAPM-TRO-003 Failed in Updating Transaction Log
CAPM-TRO-004 Application Number, Process Code and Stagecode are mandatory
CAPM-TRO-005 No transaction exists with the given application number
CAPM-TRO-007 Approval Pending for Business Overrides
CAPM-TRO-008 Workflow and TaskID are mandatory
CAPM-TRO-009 Failed in updating stage
CAPM-TRO-010 Sending advice failed, Preferred Contact Media Not Found
CAPM-TRO-011 Task Not Found in Current Branch
CAPM-TRO-012 $1 Datasegment is Mandatory
CAPM-TRO-013 Upload Mandatory Documents
CAPM-TRO-014 Upload Mandatory Checklist
CAPM-TRO-015 ProcessRef Number is Mandatory
CAPM-TRO-016 Initiation Process Failed

B-11
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPM-TRO-017 Workflow definition not found
CAPM-TRO-018 Error while checking workflow definition existence
CAPM-TRO-019 Failed in task search API call
CAPM-TRO-021 Business process not available for the given productCode
CAPM-TRO-023 Failed in task search API call
CAPM-TRO-022 Business process fetch failed due to some error
CAPM-TRO-020 Failed in Getting Descriptions
CAPM-TRO-024 Unable to Fetch Dashboard filter
CAPM-TRO-025 Unable to update Dashboard filter
CAPM-COM-015 Mandatory Document check failed
CAPM-COM-016 Mandatory Datasegment check failed
CAPM-COM-017 Checklist check failed
CAPM-COM-018 Overrides check failed
CAPM-COM-019 Domain data validation failed
CAPM-ACS-VAL-F9 Duplicate Account Number
CAPM-STP-VAL-24 Invalid Cheque Number given
CAPM-ACS-COM-I5 Primary Swift Address Not Allowed
CAPM-ACS-COM-I6 Secondary Swift Address Not Allowed
CAPM-ACS-COM-I7 Tertiary Swift Address Not Allowed
CAPM-TJS-VAL-36 Related account cannot be NULL or empty for the selected posting into
CAPM-TJS-VAL-37 Reversal Accounting Reference cannot be NULL or empty if reversal is
set to true
CAPM-TJS-VAL-38 Account number not matching with the list of account numbers in core-
account-service
CAPM-TJS-VAL-39 Account number cannot be NULL or empty
CAPM-TJS-VAL-40 Account number cannot be defaulted from source code as it is not
present in source-code-services
CAPM-TJS-VAL-41 Account branch cannot be NULL or empty
CAPM-TJS-VAL-42 Account currency cannot be NULL or empty
CAPM-TJS-VAL-43 Account currency amount cannot be NULL or empty
CAPM-TJS-VAL-44 Invalid booking date/transaction init date format
CAPM-TJS-VAL-45 Booking date/transaction init date is neither specified by user nor
available in branch service
CAPM-TJS-VAL-46 Error while fetching date from branch service
CAPM-TJS-VAL-47 Value date of transaction account is less than account open date
CAPM-TJS-VAL-48 Value date is earlier than the permitted back value days
CAPM-TJS-VAL-49 Error while fetching account open date
CAPM-TJS-VAL-50 Error while fetching branch parameters details from config service
CAPM-TJS-VAL-51 Error while parsing branch parameters details from config service
CAPM-TJS-VAL-52 Error while validating value date with branch parameters as the required
info is NULL
CAPM-TJS-VAL-53 Error while parsing account number from core-account-service
CAPM-TJS-VAL-54 Error while fetching account numbers from core-account-service
CAPM-TJS-VAL-55 Branch parameters details is not available for the selected branch

B-12
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPM-TJS-VAL-56 Account branch cannot be defaulted from account, as the configured
value is NULL or empty
CAPM-TJS-VAL-57 Account currency cannot be defaulted from account, as the configured
value is NULL or empty
CAPM-TJS-VAL-58 Exchange rate cannot be defaulted, as the required branch parameters
is not available for the selected branch
CAPM-TJS-VAL-59 Exchange rate cannot be defaulted, as either account currency or
branch local currency is NULL or empty
CAPM-TJS-VAL-60 Account open date cannot be defaulted from account, as the configured
value is NULL or empty
CAPM-TJS-VAL-61 Error while parsing transaction code from transaction-code-services
CAPM-TJS-VAL-62 Available days cannot be defaulted from transaction code, as the
configured value is NULL or empty
CAPM-TJS-VAL-63 Available days cannot be defaulted, as the required entry is not available
for the selected transaction code
CAPM-TJS-VAL-64 Error while parsing available days from transaction code service
response
CAPM-TJS-VAL-65 Error while calling business process services to fetch business process
code details
CAPM-STP-VAL-01 Branch Date is null.
CAPM-STP-VAL-02 Branch Code must be the Branch you logged in
CAPM-STP-VAL-03 Account Number is not valid or not having chequebook facility
CAPM-STP-VAL-04 Stop PaymentType must be A or C Type
CAPM-STP-VAL-05 Effective Date is not valid
CAPM-STP-VAL-06 Effective date should not be before branch date
CAPM-STP-VAL-07 Expiry Date date should not be before branch date
CAPM-STP-VAL-08 Expiry Date date should not be before effective date
CAPM-STP-VAL-09 Both Start Cheque Number/Amount cannot be Null/Empty at the Same
time
CAPM-STP-VAL-10 Amount is invalid ,should must greater than 0
CAPM-STP-VAL-11 Stop Payment can be requested either with ChequeNumber or Amount,
not both
CAPM-STP-VAL-12 Resource Id and operation Type must not be null.
CAPM-STP-VAL-13 Stop payment type cannot be changed
CAPM-STP-VAL-14 Start Cheque Number cannot be changed
CAPM-STP-VAL-15 End Cheque Number cannot be changed
CAPM-STP-VAL-16 Amount cannot be changed
CAPM-STP-VAL-17 Effective date cannot be changed
CAPM-STP-VAL-18 Source code cannot be changed
CAPM-STP-VAL-19 Start and End Cheque Number should be within the assigned
chequebook number range
CAPM-STP-VAL-22 stop payment already issued for this cheque number
CAPM-STP-VAL-23 Expiry Date cannot overlap with existing Stop Payment date
CAPP-ACC-VAL-01 Account Class Parameter In One or More Account Mask is Not match
with Entered Account Class Length
CAPP-ACC-VAL-02 Start date should be in yyyy-MM-dd format

B-13
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-ACC-VAL-03 End date should be in yyyy-MM-dd format
CAPP-ACC-VAL-04 Start date should not be blank if end date is selected
CAPP-ACC-VAL-05 End date should not be before start date
CAPP-ACC-VAL-06 Daily Fixed Time is not a valid time
CAPP-ACC-VAL-07 Account type should be of S or U or C or D
CAPP-ACC-VAL-08 Account code should be should be 4 character alpha numeric
CAPP-ACC-VAL-09 Unauthorized account inactive close day should be between 0 and 999
CAPP-ACC-VAL-10 Authorized account inactive close day should be between 0 and 999
CAPP-ACC-VAL-11 Notice frequency should be O or D or W or M or Y or N
CAPP-ACC-VAL-12 Inactive account notice generation days should be between 0 and 999
CAPP-ACC-VAL-13 Limit for unprinted transactions can be entered only if compression
required is selected.
CAPP-ACC-VAL-14 Transaction code for unprinted transactions can be entered only if
compression required is selected.
CAPP-ACC-VAL-15 Limit for Unprinted Transaction is mandatory if Compression Required is
selected.
CAPP-ACC-VAL-16 Transaction Code is mandatory if Compression Required is selected
CAPP-ACC-VAL-17 Iban account type is mandatory if Compression Required is selected
CAPP-ACC-VAL-18 Iban account type should be 4 character alpha numeric
CAPP-ACC-VAL-19 Daily Fixed Time value should be with respect to STDCAMPM
CAPP-ACC-VAL-20 Cheque Book Required can either be Y/N
CAPP-ACC-VAL-21 Lodgement book should be empty as Passbook Facility Req is Y
CAPP-ACC-VAL-22 Cheque Book related data is not applicable as Checkbook Required is N
CAPP-ACC-VAL-23 Reorder Level cannot be null or zero
CAPP-ACC-VAL-24 Reorder Number cannot be null or zero
CAPP-ACC-VAL-25 Max Check Reject cannot be null or < 1
CAPP-ACC-VAL-26 Channel Details is not applicable as Direct Banking Req is N
CAPP-ACC-VAL-27 Margin on Advance against Uncollected Funds should be between 0 or
100
CAPP-ACC-VAL-28 Sequence cannot have null value
CAPP-ACC-VAL-29 RateValue should be between 0 or 100
CAPP-ACC-VAL-30 Max Rate cannot be a negative value
CAPP-ACC-VAL-31 Max Rate should be between 0 or 100
CAPP-ACC-VAL-32 Max Rate cannot have null value
CAPP-ACC-VAL-33 Min Rate cannot be a negative value
CAPP-ACC-VAL-34 MaxRate should be between 0 or 100
CAPP-ACC-VAL-35 Maximum Rate should be greater than or equal to Minimum Rate
CAPP-ACC-VAL-36 Entered rate outside acceptable range for interest rate
CAPP-ACC-VAL-37 Input either rate code or interest rate for a limit category
CAPP-ACC-VAL-38 Atleast one of Rate Code or Rate Value should be available on Save.
For Term Deposits both can be null if Default Deposit Rate is Yes.
CAPP-ACC-VAL-39 Statement cycles should be blank when Statement Type is None
CAPP-ACC-VAL-40 Statement Day cannot be blank
CAPP-ACC-VAL-41 Statement cycles have to be different

B-14
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-ACC-VAL-42 If Hourly Cycle is selected only Hourly Frequency should have the value
CAPP-ACC-VAL-43 If Daily Cycle is selected only Daily Fixed Time should have the value
CAPP-ACC-VAL-44 Hourly Frequency or Daily Fixed Time cannot be selected when Cycle is
NULL
CAPP-ACC-VAL-45 Statement Fee ON field not applicable for Daily Cycle
CAPP-ACC-VAL-46 Invalid Statement Fee Cycle
CAPP-ACC-VAL-47 Primary ON field contains invalid Month
CAPP-ACC-VAL-48 Primary ON field is not applicable for Daily Cycle
CAPP-ACC-VAL-49 Secondary ON field should have values between 1 to 31
CAPP-ACC-VAL-50 Secondary ON field contains invalid week
CAPP-ACC-VAL-51 Secondary ON field contains invalid Month
CAPP-ACC-VAL-52 Secondary ON field is not applicable for Daily Cycle
CAPP-ACC-VAL-53 Invalid Primary Cycle
CAPP-ACC-VAL-54 Invalid Secondary Cycle
CAPP-ACC-VAL-55 Invalid Tertiary Cycle
CAPP-ACC-VAL-56 Tertiary ON field should have values between 1 to 31
CAPP-ACC-VAL-57 Tertiary ON field contains invalid week
CAPP-ACC-VAL-58 Tertiary ON field contains invalid Month
CAPP-ACC-VAL-59 Tertiary ON field is not applicable for Daily Cycle
CAPP-ACC-VAL-60 Invalid Provisioning Frequency
CAPP-ACC-VAL-61 Invalid Provisioning Currency
CAPP-ACC-VAL-62 Invalid Natural GL
CAPP-ACC-VAL-63 LiquidationDays should be greater than or equal to zero and should be a
non-decimal value
CAPP-ACC-VAL-64 Fee Period should be greater than or equal to zero and should be a non-
decimal value
CAPP-ACC-VAL-65 Advice Days should be greater than or equal to zero and should be a
non-decimal value
CAPP-ACC-VAL-66 Verify Funds cannot be Y if Liquidation Mode is Manual
CAPP-ACC-VAL-67 Advice days is not applicable as Charge Start Advice is N
CAPP-ACC-VAL-68 Charge Start Advice can either be Y/N
CAPP-ACC-VAL-69 Verify Funds can either be Y/N
CAPP-ACC-VAL-70 Debit Notice can either be Y/N
CAPP-ACC-VAL-71 Interest And Charges Required can either be Y/N
CAPP-ACC-VAL-72 Liquidate Receivable can either be Y/N
CAPP-ACC-VAL-73 MinRate cannot be null
CAPP-ACC-VAL-74 Not a valid Limit Type
CAPP-ACC-VAL-75 Auto Reorder Cheque Book can either be Y/N
CAPP-ACC-VAL-76 Direct Banking Required can either be Y/N
CAPP-ACC-VAL-77 Daylight Limit can either be Y/N
CAPP-ACC-VAL-78 Allow Collateral Linkage can either be Y/N
CAPP-ACC-VAL-79 OD Facility Required can either be Y/N
CAPP-ACC-VAL-80 Dormancy Days should be > 0
CAPP-ACC-VAL-81 Account Class should not be more than 6 character

B-15
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-ACC-MAN-01 Account class is mandatory
CAPP-ACC-MAN-02 Account type is mandatory
CAPP-ACC-MOD-01 Account class already used in account service
CAPP-ACC-CLO-01 Account class already used in account service
CAPP-ACC-LOV-01 $1 is not a valid Event Class code
CAPP-ACC-LOV-02 $1 is not a valid Source Code
CAPP-ACC-LOV-03 $1 is not a valid Banking Channel
CAPP-ACC-LOV-04 $1 is not a valid Status in Status Rule Definition
CAPP-ACC-LOV-05 $1 is not a valid Status in GL Details
CAPP-ACC-LOV-06 $1 is not a valid EventClass code
CAPP-ACC-LOV-07 $1 is not a valid Exposure Category
CAPP-ACC-LOV-08 $1 is not a valid Accounting Role
CAPP-ACC-LOV-09 $1 is not a valid GL Line
CAPP-ACC-LOV-10 $1 is invalid data in Primary ON field
CAPP-ACC-LOV-11 $1 is invalid data in Secondary ON field
CAPP-ACC-LOV-12 $1 is invalid data in Tertiary ON field
CAPP-ACC-LOV-13 $1 is invalid data in Statement Fee ON field
CAPP-ACC-LOV-14 $1 is invalid data in credit GL Line
CAPP-ACC-LOV-15 $1 is invalid data in debit GL Line
CAPP-ACC-LOV-16 $1 is invalid data in Account Head
CAPP-ACC-LOV-17 Error parsing time , Time should be in hh:mm:ss format
CAPP-ACC-LOV-18 Invalid Mis Group
CAPP-ACC-LOV-19 Mis class/code/type mismatch for $1/$2/$3
CAPP-ACC-LOV-20 No data found from Bank configuration for validations
CAPP-ACC-LOV-21 Unable to get camStartDate from Bank Configuration
CAPP-ACC-LOV-22 Unable to get camEndDate from Bank Configuration
CAPP-ACC-LOV-23 Unable to get account mask from Bank Configuration
CAPP-ACC-LOV-24 Unable to get event class code from Event Class Configuration
CAPP-ACC-LOV-25 No data found in Event Class Configuration for validations
CAPP-ACC-LOV-26 Unable to get event class code summary from Event Class
Configuration
CAPP-ACC-LOV-27 No data found for event class code summary in Event Class
Configuration for validations
CAPP-ACC-LOV-28 Unable to get accounting role from Event Class Configuration
CAPP-ACC-LOV-29 No data found for accounting role in Event Class Configuration for
validations
CAPP-ACC-LOV-30 Unable to get exposure category from Exposure Category Configuration
CAPP-ACC-LOV-31 No data found from Exposure Category Configuration for validations
CAPP-ACC-LOV-32 Unable to get gl code from CMC External Chart Configuration
CAPP-ACC-LOV-33 No data found from CMC External Chart Configuration for validations
CAPP-ACC-LOV-34 Unable to get gl code from Customer GL Configuration
CAPP-ACC-LOV-35 No data found from Customer GL Configuration for validations
CAPP-ACC-LOV-36 No data found from CMC MIS Group Configuration for validations
CAPP-ACC-LOV-37 Unable to get misGroup from CMC MIS Group Configuration

B-16
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-ACC-LOV-38 No data found from CMC MIS Class Configuration for validations
CAPP-ACC-LOV-39 Unable to get mis class/mis type from CMC MIS Group Configuration
CAPP-ACC-LOV-40 No statement maintenance data found from Maintenance services(static
data) for validations
CAPP-ACC-LOV-41 Unable to get statement maintenance data from Maintenance(static
data) services
CAPP-ACC-LOV-42 Unable to get status code from Status Code Configuration
CAPP-ACC-LOV-43 No data found from Status Code Configuration for validations
CAPP-ACC-LOV-44 No maintenance data found from Maintenance services(static data) for
validations
CAPP-ACC-LOV-45 Unable to get maintenance data from Maintenance(static data) services
CAPP-ACC-CDS-01 IBAN required is set to true in account feature datasegment
CAPP-ACC-CDS-02 IBAN required is set to false in account feature datasegment
CAPP-ACC-VAL-82 Duplicate Source Code is not allowed
CAPP-ACC-VAL-83 Duplicate Bank channel is not allowed
CAPP-ACC-VAL-84 Source Code should not be null or empty
CAPP-ACC-VAL-85 Duplicate Account Role is not allowed
CAPP-ACC-VAL-86 Account Role cannot be null
CAPP-ACC-VAL-87 Duplicate Status is not allowed
CAPP-ACC-VAL-88 Status cannot be null
CAPP-ACC-VAL-89 Dormancy days should be greater than zero
CAPP-ACC-VAL-90 Dormancy parameter should be D or C or B or M
CAPP-ACC-VAL-91 Status code cannot be Null or Empty
CAPP-ACC-VAL-92 Sequence number cannot be Null or Empty
CAPP-ACC-VAL-93 Rule Id cannot be Null or Empty
CAPP-ACC-LOV-46 $1 is not a valid Status code
CAPP-ACC-LOV-47 $1 is not a valid Status Sequence Number
CAPP-ACC-LOV-48 $1 is not a valid Rule Id
CAPP-ACC-LOV-49 No rules found in Rule List from rule service
CAPP-ACC-LOV-50 Unable to fetch rule list from rule service
CAPP-ACC-VAL-94 Currencies cannot be empty when multi currency required is true
CAPP-ACC-VAL-95 Currency cannot be null or empty
CAPP-ACC-VAL-96 Currencies should be empty when multi currency required is false
CAPP-ACC-LOV-51 $1 is not a valid currency
CAPP-ACC-LOV-52 No currency code found in Currency List from CMC-Currency-Service
CAPP-ACC-LOV-53 Unable to get data from CMC-Currency-Service
CAPP-ACC-CLI-01 OBIC - Create External Group Failed
CAPP-ACC-CLI-02 IC - Product Mapping Failed
CAPP-ACC-LOV-54 Unable to get sources from cmc-external-system-services
CAPP-ACC-VAL-97 Product code cannot be null or empty
CAPP-ACC-VAL-98 Open cannot be null or empty
CAPP-ACC-VAL-99 Open should be either Y or N
CAPP-ACC-VAL-AA Duplicate status is not allowed in rule definition
CAPP-ACC-VAL-AB Duplicate combination of Product Code and Currency not allowed

B-17
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-ACC-VAL-AC Atleast one rule definition is required when Automatic status change is
on
CAPP-ACC-VAL-AD Rule definition is allowed only when Automatic status change is on
CAPP-ACC-VAL-AE Atleast one GL reporting with NORM status is mandatory
CAPP-ACC-VAL-AF Credit GL cannot be null or empty
CAPP-ACC-VAL-AG Debit GL cannot be null or empty
CAPM-ACS-VAL-06 Cannot have empty Request Reference Number for Card Products.
CAPM-ACS-VAL-07 Account Open Date cannot be after card Application Date.
CAPM-ACS-VAL-10 Account Open Date cannot be after orderDate.
CAPM-ACS-VAL-11 First Check Number is not null hence Check Number Mask cannot be
empty
CAPM-ACS-VAL-12 Sum of First Cheque Number and Cheque Leaves is greater than the
numeric values in Cheque Number Mask
CAPM-ACS-VAL-13 Cheque Number Mask in numeric and Length of First Cheque Number
and Cheque Number Mask does not match
CAPM-ACS-VAL-14 Cheque Number Mask in alphanumeric and Length of First Cheque
Number and Cheque Number Mask does not match.
CAPM-ACS-VAL-15 Length of alpha part of First Cheque Number not equal to the length of
alpha_part of Cheque Number Mask.
CAPM-ACS-VAL-16 Length of numeric part of First Cheque Number not equal to the length
of numeric part of Cheque Number Mask.
CAPM-ACS-VAL-17 First Cheque Number has to be numeric
CAPM-ACS-VAL-18 Cheque Leaves cannot be null or 0
CAPM-ACS-VAL-19 Branch Code cannot be empty
CAPM-ACS-VAL-20 Account Number cannot be empty
CAPM-ACS-VAL-21 Cheque Leaves cannot be empty
CAPM-ACS-VAL-22 Branch Code of Cheque Details cannot be empty
CAPM-ACS-VAL-23 Account number of Cheque Details cannot be empty
CAPM-ACS-VAL-24 Cheque Book Number of Cheque Details cannot be empty
CAPM-ACS-VAL-25 Cheque Number of Cheque Details cannot be empty
CAPM-ACS-VAL-26 Leaf Number Status of Cheque Details cannot be empty
CAPM-ACS-VAL-51 Account Address is Mandatory.
CAPM-ACS-VAL-52 Account Branch must not be Empty/Null.
CAPM-ACS-VAL-53 Account Name must not be Empty/Null
CAPM-ACS-VAL-54 Address Type is Mandatory.
CAPM-ACS-VAL-56 Valid Media is Mandatory.
CAPM-ACS-VAL-57 Valid Language is Mandatory.
CAPM-ACS-VAL-58 Language is Mandatory.
CAPM-ACS-VAL-59 Interest Details must not be Empty/Null
CAPM-ACS-VAL-60 Interest Start Date must not be Empty/Null
CAPM-ACS-VAL-61 Charge Start Date must not be Empty/Null
CAPM-ACS-VAL-62 Interest start date cannot be before account open date
CAPM-ACS-VAL-63 Charge start date cannot be before account open date
CAPM-ACS-VAL-64 Customer Account Basic Details must not be Empty/Null
CAPM-ACS-VAL-65 Customer Number must not be Empty/Null

B-18
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPM-ACS-VAL-66 Currency must not be Empty/Null
CAPM-ACS-VAL-67 Account Class must not be Empty/Null
CAPM-ACS-VAL-68 Account Number must not be Empty/Null
CAPM-ACS-VAL-69 Branch must not be Empty/Null
CAPM-ACS-VAL-73 Account Statement Preferences must not be Empty/Null
CAPM-ACS-VAL-74 Iban On Advices must not be Empty/Null
CAPM-ACS-VAL-75 Interest Statement must not be Empty/Null
CAPM-ACS-VAL-76 Debit Credit Advices must not be Empty/Null
CAPM-ACS-VAL-77 Primary Statement Type must not be Empty/Null
CAPM-ACS-VAL-81 Secondary Statement Type must not be Empty/Null
CAPM-ACS-VAL-83 SecondaryOn must not be Empty/Null
CAPM-ACS-VAL-84 Tertiary Statement Type must not be Empty/Null
CAPM-ACS-VAL-85 Tertiary Cycle must not be Empty/Null
CAPM-ACS-VAL-87 Camt052 Cycle must not be Empty/Null
CAPM-ACS-VAL-88 Hourly Frequency must not be Empty/Null
CAPM-ACS-VAL-89 Daily Fixed Time must not be Empty/Null
CAPM-ACS-VAL-90 Statement Fees Req must not be Empty/Null
CAPM-ACS-VAL-91 Statement Fees Cycle and Statement Fees On must not be Empty/Null
CAPM-ACS-VAL-92 Statement Fees Cycle and Statement Fees On must be Empty/Null
CAPM-ACS-VAL-96 Hourly Frequency not valid
CAPM-ACS-VAL-97 Invalid Branch Code
CAPM-ACS-VAL-98 Invalid Account Number
CAPM-ACS-VAL-A1 Account Preferences must not be Empty/Null
CAPM-ACS-VAL-A2 ATM Required must not be Empty/Null
CAPM-ACS-VAL-A3 ATM Required is a mandatory field. If NOT checked it denotes that the
preference is not enabled for the account
CAPM-ACS-VAL-A4 Daily Amount Limit field will be enabled if ATM required is Yes
CAPM-ACS-VAL-A5 Daily Count Limit field will be enabled if ATM required is Yes
CAPM-ACS-VAL-A6 Cheque Book Required is a mandatory field. If NOT checked it denotes
that the preference is not enabled for the account
CAPM-ACS-VAL-A7 Auto Reorder Of ChequeBook field will be enabled if Cheque book
required is Yes
CAPM-ACS-VAL-A8 Reorder Cheque Level field will be enabled if Cheque book required is
Yes and Auto reorder of cheque book is Yes
CAPM-ACS-VAL-A9 Reorder No Of Leaves field will be enabled if Cheque book required is
Yes and Auto reorder of cheque book is Yes
CAPM-ACS-VAL-B1 Max No Of Cheque Rejections field will be enabled if Cheque book
required is Yes
CAPM-ACS-VAL-B2 MediaType must not be Empty/Null
CAPM-ACS-VAL-B3 Media Address must not be Empty/Null
CAPM-ACS-VAL-B4 Media must not be Empty/Null
CAPM-ACS-VAL-B5 Invalid Exposure category
CAPM-ACS-VAL-B6 Invalid Status Code
CAPM-ACS-VAL-B7 Invalid DebitGL

B-19
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPM-ACS-VAL-B8 Invalid CreditGL
CAPM-ACS-VAL-B9 Account Signatory must not be Empty/Null
CAPM-ACS-VAL-C0 Account Message must not be Empty/Null
CAPM-ACS-VAL-C1 Minimum Number Of Signatures must not be Empty/Null
CAPM-ACS-VAL-C2 CifID must not be Empty/Null
CAPM-ACS-VAL-C3 CIF Signature Id must not be Empty/Null
CAPM-ACS-VAL-C4 Signature Message must not be Empty/Null
CAPM-ACS-VAL-C5 Signature Type must not be Empty/Null
CAPM-ACS-VAL-C6 Account Group must not be Empty/Null
CAPM-ACS-VAL-C9 Unable to fetch account class data
CAPM-ACS-VAL-D0 Unable to fetch Advice data
CAPM-ACS-VAL-D1 Unable to fetch GLCode data
CAPM-ACS-VAL-D2 Unable to fetch statement maintenance data
CAPM-ACS-VAL-D3 Unable to fetch statusCode data
CAPM-ACS-VAL-D4 AddressType $1 length is more then 22.
CAPM-ACS-VAL-D5 $1 size is more than $2
CAPM-ACS-VAL-D6 Business Process does not support Multi Currency Account
CAPM-ACS-VAL-R6 Failed to validate AccountNumber
CAPM-ACS-VAL-R7 Failed to validate Multicurrency AccountNumber
CAPM-ACS-VAL-R8 Failed to generate AccountNumber
CAPM-ACS-VAL-S1 Failed to generate IBAN Number
CAPM-ACS-VAL-R9 Failed to validate IBAN AccountNumber
CAPM-ACS-VAL-R4 Failed to generate Multicurrency AccountNumber
CAPM-ACS-VAL-R5 Multi Currency Sub Account Number cannot be null
CAPM-ACS-DEF-AR Error in defaulting AccountAddress
CAPM-ACS-DEF-AB Error in defaulting Chequebook
CAPM-ACS-VAL-T2 Unable to fetch BranchInformation
CAPM-ACS-VAL-T3 Unable to fetch Country Code Maintenance
CAPM-ACS-VAL-K1 $1 not permissible currency for multi currency account
DDA-ANG-001 Error in Generating Account Number
DDA-ANG-002 The account number is not between start and end account number
DDA-ANG-003 Unable to fetch Account Mask Info
DDA-ANG-004 Unable to Fetching CustomerDetails
DDA-ANG-005 Unable to Fetching Bank/Branch Details
DDA-ANG-006 Unable to Fetching Bank Code
DDA-ANG-007 Branch Code cannot be null
DDA-ANG-008 Length of Account class Code is greater than Account Mask
DDA-ANG-009 Length of Currency is greater than Account Mask
DDA-ANG-010 Length of Currency Type is greater than Account Mask
DDA-ANG-011 Length of Account Code is greater than Account Mask
DDA-ANG-012 Length of Branch Code is greater than Account Mask
DDA-ANG-013 Length of Sequence Number is greater than Account Mask
DDA-ANG-014 Length of Serial Number is greater than Account Mask

B-20
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

DDA-ANG-015 Unable to validate Account Mask Info
DDA-ANG-016 Mandatory Field - User input-able mask value - blank or Invalid
DDA-ANG-017 Accountclass Code mismatch with the generated Account number
DDA-ANG-018 Currency Code mismatch with the generated Account number
DDA-ANG-019 Customer Number mismatch with the generated Account number
DDA-ANG-020 Branch Code mismatch with the generated Account number
DDA-ANG-021 Customer Account Mask is not of Numeric Type
DDA-ANG-022 Account Number is not as per the mask
DDA-ANG-023 Account Code is part of the mask and is not maintained for the Account
Class
DDA-ANG-024 CustomerNumber Length is greater than Account Mask
DDA-ANG-025 Account Number Length is lesser than Customer Account Mask
DDA-ANG-026 MOD97 cannot be done as AccountNumber contains alphabet
DDA-ANG-027 Duplicate account Number generated
DDA-ANG-028 Validation Failed due to invalid Account Number
DDA-ANG-029 Account Number cannot be a null value
DDA-ANG-030 Duplicate IbanNumber generated
DDA-ANG-031 Iban Number already linked with other Account
DDA-ANG-032 Unable to Fetching IBAN Mask details from Branch Parameter
DDA-ANG-033 Unable to Fetching Iban Mask details from Iban Maintenance
DDA-ANG-034 BbanBankCode mismatch with the generated IbanNumber
DDA-ANG-035 Bban Branch Code mismatch with the generated IbanNumber
DDA-ANG-036 Account Number mismatch with the generated Iban Number
DDA-ANG-037 Country Code mismatch with the generated Iban Number
DDA-ANG-038 Length of Bban BankCode is greater than Iban Mask
DDA-ANG-039 Length of Iban CountryCode is greater than IbanMask
DDA-ANG-040 Length of Bban Branch Code is greater than Iban Mask
DDA-ANG-041 Bban Bank Code cannot be a null value
DDA-ANG-042 Length of Account Number is greater than Iban Mask
DDA-ANG-043 Bban Branch Code cannot be a null value
DDA-ANG-044 Country Code cannot be a null value
CAPM-ACS-DEF-AO Error in defaulting basic Details
CAPM-ACS-DEF-AP Error in defaulting legal block
CAPM-ACS-DEF-AQ Error in defaulting stop payments
CAPM-ACS-COM-H3 Account Open Date is past dated
CAPM-ACS-COM-H4 Account Open Date is invalid
CAPM-ACS-VAL-D7 Account Class does not support Multi Currency Account
CAPM-ACS-VAL-D8 Error in Account Number Generation
CAPM-ACS-VAL-D9 selected primary currency not supported by multi currency account
class
CAPM-ACS-VAL-E1 Branch Code must not be Empty/Null
CAPM-ACS-VAL-E2 Account Number must not be Empty/Null
CAPM-ACS-VAL-E3 Customer Number not be Empty/Null

B-21
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPM-ACS-VAL-E4 Customer Name must not be Empty/Null
CAPM-ACS-VAL-E5 Currency must not be Empty/Null
CAPM-ACS-VAL-E6 Amount must not be Empty/Null
CAPM-ACS-VAL-E7 Expiry Date must not be Empty/Null
CAPM-ACS-VAL-F5 Branch Code must not be Empty/Null
CAPM-ACS-VAL-F6 Account Number must not be Empty/Null
CAPM-ACS-VAL-F7 Stop Payment Type not be Empty/Null
CAPM-ACS-VAL-F8 Start Check Number must not be Empty/Null
CAPM-ACS-VAL-G0 Currency must not be Empty/Null
CAPM-ACS-VAL-G1 Amount must not be Empty/Null
CAPM-ACS-VAL-G2 Expiry Date must not be Empty/Null
CAPM-ACS-VAL-G8 Amount is invalid.. should be greater than 1
CAPM-ACS-VAL-H6 Currency cannot be duplicated
CAPM-ACS-VAL-S3 Primary Statement Swift Req must not be Empty/Null
CAPM-ACS-VAL-S6 Secondary Swift Req must not be Empty/Null
CAPM-ACS-VAL-S9 TertiarySwift Req must not be Empty/Null
CAPM-ACS-VAL-T0 Cheque Leaves cannot be null when cheque required is Yes
CAPM-ACS-VAL-U0 $1 can not be blank and empty
CAPM-ACS-VAL-U1 primary currency not allowed as sub account currency
CAPM-ACS-VAL-U2 UDEID for same effective date not allowed
CAPM-ACS-VAL-U3 Mail address type must marked as default address
CAPM-ACS-VAL-U6 Effective Date can not be null/empty
CAPM-ACS-VAL-U7 UDE can not be null/empty
CAPM-ACS-VAL-U8 AUF Margin within range 0% to 100%
CAPM-ACS-VAL-Z1 successfully initiated party flow.
CAPM-ACS-VAL-Z2 no new customer onboarding details available from the entry stage.
CAPM-ACS-VAL-Z3 error occurred while initiating the party flow.
CAPM-ACS-VAL-V1 Invalid Account Number
CAPM-ACS-VAL-V2 Invalid StopPayment Number
CAPM-ACS-VAL-V3 Start Cheque Number cannot be changed
CAPM-ACS-VAL-V4 End Cheque Number cannot be changed
CAPM-ACS-VAL-V5 Amount cannot be changed
CAPM-ACS-VAL-V6 Effective date cannot be changed
CAPM-ACS-VAL-V7 Source code cannot be changed
CAPM-ACS-VAL-V8 Stop payment type cannot be changed
CAPM-ACS-VAL-V9 Stop payment validation failed
CAPM-ACS-VAL-H7 Active Request Pending for A/C no. $1
CAPM-ACS-VAL-H2 Multi currency account not yet configured
CAPM-STP-VAL-25 Stop payments cannot be issued for chequebooks which are not in
delivered state
CAPM-ACS-COM-H5 Either Rate Code or udeValue is allowed
CAPM-ACS-COM-H6 Variance is not allowed with UdeValue
CAPM-ACS-COM-I0 Online Liquidation Failed

B-22
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPM-ACS-COM-I1 Online Liquidation Is Successful
CAPM-ACS-COM-I3 Cheque Book Closure Failed
CAPM-ACS-COM-I2 Cheque Book Closure Is Successful
CAPM-ACS-COM-H7 Invalid Primary Swift Address
CAPM-ACS-COM-H8 Invalid Secondary Swift Address
CAPM-ACS-COM-H9 Invalid Tertiary Swift Address
CAPM-ACS-VAL-00 Chequebook order date cannot be prior to the account open date
CAPM-ACS-COM-J8 Failed to get account balance details
CAPM-ACS-COM-J9 Error while get account balance details
DDA-ANG-008 Length of Accountclass Code is greater than Account Mask
DDA-ANG-009 Length of Currency is greater than Account Mask
DDA-ANG-010 Length of Currency Type is greater than Account Mask
DDA-ANG-011 Length of Account Code is greater than Account Mask
DDA-ANG-012 Length of Branch Code is greater than Account Mask
DDA-ANG-013 Length of Sequence Number is greater than Account Mask
DDA-ANG-014 Length of Serial Number is greater than Account Mask
DDA-ANG-015 Unable to validate Account Mask Info
DDA-ANG-016 Mandatory Field - User input-able mask value - blank or Invalid
DDA-ANG-017 Account class Code mismatch with the generated Account number
DDA-ANG-018 Currency Code mismatch with the generated Account number
DDA-ANG-019 Customer Number mismatch with the generated Account number
DDA-ANG-020 Branch Code mismatch with the generated Account number
DDA-ANG-021 Customer Account Mask is not of Numeric Type
DDA-ANG-022 Account Number is not as per the mask
DDA-ANG-023 Account Code is part of the mask and is not maintained for the Account
Class
DDA-ANG-024 CustomerNumber Length is greater than Account Mask
DDA-ANG-025 Account Number Length is lesser than Customer Account Mask
DDA-ANG-026 MOD97 cannot be done as AccountNumber contains alphabet
DDA-ANG-027 Duplicate accountNumber generated
DDA-ANG-028 Validation Failed due to invalid Account Number
DDA-ANG-029 Account Number cannot be a null value
DDA-ANG-030 Duplicate IbanNumber generated
DDA-ANG-031 Iban Number already linked with other Account
DDA-ANG-032 Unable to Fetching IBAN Mask details from Branch Parameter
DDA-ANG-033 Unable to Fetching Iban Mask details from Iban Maintenance
DDA-ANG-034 Bban Bank Code mismatch with the generated IbanNumber
DDA-ANG-035 Bban Branch Code mismatch with the generated IbanNumber
DDA-ANG-036 Account Number mismatch with the generated IbanNumber
DDA-ANG-037 CountryCode mismatch with the generated IbanNumber
DDA-ANG-038 Length of Bban Bank Code is greater than Iban Mask
DDA-ANG-039 Length of Iban Country Code is greater than Iban Mask
DDA-ANG-040 Length of BbanBranchCode is greater than Iban Mask

B-23
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

DDA-ANG-041 BbanBankCode cannot be a null value
DDA-ANG-042 Length of AccountNumber is greater than IbanMask
DDA-ANG-043 Bban Branch Code cannot be a null value
DDA-ANG-044 Country Code cannot be a null value
CAPP-ACS-COM-F2 Current Status is invalid
CAPP-ACS-COM-F1 Direct Banking Required must be Y/N only
CAPP-ACS-COM-G0 Multi Currency Account must be Y/N only
CAPP-ACS-COM-G1 Renew Unit must be positive Number
CAPP-ACS-COM-G2 Next Renew Limit must be greater than Zero
CAPP-ACS-COM-G3 Renew Frequency must Daily (D)/Yearly (Y/Monthly(M)
CAPP-ACS-COM-G4 RequestStatus is Invalid
CAPP-ACS-COM-G5 Cheque Level Reorder must be empty/null
CAPP-ACS-COM-G6 No Of Leaves Reorder must be empty/null
CAPP-ACS-COM-G7 Cheque Level Reorder is Invalid
CAPP-ACS-COM-G8 No Of Leaves Reorder is Invalid
CAPP-ACS-COM-G9 Reporting GL is not allowed
CAPP-ACS-COM-H0 At least one limit Type is required
CAPP-ACS-COM-H1 Tod Limit should be greater than Zero
CAPP-ACS-COM-H2 Daylight Limit should be greater than Zero
CAPP-ACS-COM-H3 Account Open Date is past dated
CAPP-ACS-COM-H4 Account Open Date is invalid
CAPP-ACS-COM-E8 Account Group is invalid
CAPP-ACC-VAL-AH Statement Format is required when Swift Required is disabled
CAPP-DBF-001 Invalid Filter Name, should not contain special characters.
CAPP-DBF-002 Invalid Filter Description, should not contain special characters.
CAPP-CHQ-VAL-31 chequebook is requested
CAPP-ACS-VAL-K5 Atleast One Address is Mandatory for Account Creation
CACG-QUC-VAL-01 Selected Error Codes $1 is already linked to a Queue.
CACG-OVC-VAL-01 Combination of Exception code $1 and Source code $2 has to be
unique for an override configuration.
CACG-OVC-VAL-02 Minimum one Language record is mandatory for Exception Code $1
CACG-OVC-VAL-03 Child Level Source Code cannot be the same as the Origin Source
Code or its Parent Source Code.
CACG-QUC-VAL-02 $1 is not a valid queue name
CAPP-STP-VAL-24 Invalid Cheque Number given
CAPP-STP-VAL-25 Stop payments cannot be issued for chequebooks which are not in
delivered state
CAPP-ACS-COM-H7 Invalid Primary Swift Address
CAPP-ACS-COM-H8 Invalid Secondary Swift Address
CAPP-ACS-COM-H9 Invalid Tertiary Swift Address
CAPP-ACS-COM-I5 Primary Swift Address Not Allowed
CAPP-ACS-COM-I6 Secondary Swift Address Not Allowed
CAPP-ACS-COM-I7 Tertiary Swift Address Not Allowed
GCS-COM-027 Not a valid Key Id: $1)

B-24
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-ACS-VAL-51 Account Address is Mandatory.
CAPP-ACS-VAL-54 AddressType is Mandatory.
CAPP-ACS-VAL-D4 AddressType $1 length is more then 15.
CAPP-ACS-VAL-64 Customer Account Basic Details must not be Empty/Null
CAPP-ACS-VAL-67 Account Class must not be Empty/Null
CAPP-ACS-VAL-69 Branch must not be Empty/Null
CAPP-ACS-VAL-C6 AccountGroup must not be Empty/Null
CAPP-ACS-VAL-A1 AccountPreferences must not be Empty/Null
CAPP-ACS-VAL-B9 Account Signatory must not be Empty/Null
CAPP-ACS-VAL-C0 Account Message must not be Empty/Null
CAPP-ACS-VAL-C1 Minimum Number Of Signatures must not be Empty/Null
CAPP-ACS-VAL-C2 CifID must not be Empty/Null
CAPP-ACS-VAL-C3 CIF Signature Id must not be Empty/Null
CAPP-ACS-VAL-C4 Signature Message must not be Empty/Null
CAPP-ACS-VAL-C5 Signature Type must not be Empty/Null
CAPP-ACS-VAL-01 Auto Debit Card Request cannot be null.
CAPP-ACS-VAL-02 Request Reference Number cannot be null.
CAPP-ACS-VAL-03 Customer Number cannot be null.
CAPP-ACS-VAL-05 Cannot have Request Reference Number for empty Card Products.
CAPP-ACS-VAL-06 Cannot have empty Request Reference Number for Card Products.
CAPP-ACS-VAL-17 First Cheque Number has to be numeric
CAPP-ACS-VAL-18 Cheque Leaves cannot be null or 0
CAPP-ACS-VAL-21 Cheque Leaves cannot be empty
CAPP-ACS-VAL-22 Branch Code of Cheque Details cannot be empty
CAPP-ACS-VAL-23 Account number of Cheque Details cannot be empty
CAPP-ACS-VAL-24 Cheque Book Number of Cheque Details cannot be empty
CAPP-ACS-VAL-25 Cheque Number of Cheque Details cannot be empty
CAPP-ACS-VAL-26 Leaf Number Status of Cheque Details cannot be empty
CAPP-ACS-VAL-59 Interest Details must not be Empty/Null
CAPP-ACS-VAL-60 Interest Start Date must not be Empty/Null
CAPP-ACS-VAL-61 Charge Start Date must not be Empty/Null
CAPP-ACS-VAL-E1 Branch Code must not be Empty/Null
CAPP-ACS-VAL-E2 AccountNumber must not be Empty/Null
CAPP-ACS-VAL-E3 Customer Number not be Empty/Null
CAPP-ACS-VAL-E4 Customer Name must not be Empty/Null
CAPP-ACS-VAL-E5 Currency must not be Empty/Null
CAPP-ACS-VAL-E6 Amount must not be Empty/Null
CAPP-ACS-VAL-F5 Branch Code must not be Empty/Null
CAPP-ACS-VAL-F6 Account Number must not be Empty/Null
CAPP-ACS-VAL-F7 Stop Payment Type not be Empty/Null
CAPP-ACS-VAL-F8 Start Check Number must not be Empty/Null
CAPP-ACS-VAL-G0 Currency must not be Empty/Null
CAPP-ACS-VAL-G1 Amount must not be Empty/Null

B-25
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-ACS-VAL-G2 Expiry Date must not be Empty/Null
CAPP-COM-001 Account Basic Details is Master DS,cannot be blank or "null".
CAPP-ACS-COM-00 Customer Account Basic Details is NULL
CAPP-ACS-COM-01 Account Group is Empty/NULL
CAPP-ACS-COM-02 Invalid Account Number
CAPP-ACS-COM-03 Invalid Customer Number
CAPP-ACS-COM-04 Invalid Branch Code
CAPP-ACS-COM-05 Invalid Currency
CAPP-ACS-COM-06 Invalid Account Class
CAPP-ACS-COM-07 Invalid Account Type
CAPP-ACS-COM-08 Not a Multi Currency Account Class.Multi Currency_Account flag should
be N
CAPP-ACS-COM-09 Multi Currency Account Class.MultiCurrency_Account flag should be Y
CAPP-ACS-COM-10 RTL should be N
CAPP-ACS-COM-11 IBAN should be N
CAPP-ACS-COM-12 Referral Required should be N
CAPP-ACS-COM-13 Account Preferences is empty
CAPP-ACS-COM-14 ATM Required should be N
CAPP-ACS-COM-15 Cheque Book Required should be N
CAPP-ACS-COM-16 Cheque Book Autoreorder should be N
CAPP-ACS-COM-17 Invalid max Cheque rejections
CAPP-ACS-COM-18 Direct Banking Required should be N
CAPP-ACS-COM-19 Direct Banking Required should be Y
CAPP-ACS-COM-20 NULL Account number in Account status
CAPP-ACS-COM-21 NULL Branch Code in Account status
CAPP-ACS-COM-22 Invalid value for Status change automatic
CAPP-ACS-COM-23 Invalid value for No Debits
CAPP-ACS-COM-24 Invalid value for No Credits
CAPP-ACS-COM-25 Invalid value for Stop Payment
CAPP-ACS-COM-26 Invalid value for Dormant
CAPP-ACS-COM-27 Invalid value for Frozen
CAPP-ACS-COM-28 Current Status to be NORM in Account opening
CAPP-ACS-COM-29 Dormancy Parameter must be D(Debit) or C(Credit) or A(Any of Credit
or Debit) or M(Manual)
CAPP-ACS-COM-30 Invalid date for Status Since
CAPP-ACS-COM-31 Cheque Leaves must be numeric
CAPP-ACS-COM-32 Invalid date for Order Date
CAPP-ACS-COM-33 First Cheque Number has to be numeric
CAPP-ACS-COM-34 Invalid value for Cheque leaves
CAPP-ACS-COM-36 Branch Code in Cheque Book request is empty"
CAPP-ACS-COM-37 Account number in Cheque Book request is empty
CAPP-ACS-COM-38 Cheque Book number in Cheque Book request is empty
CAPP-ACS-COM-39 Cheque number in Cheque Book request is empty

B-26
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-ACS-COM-40 Leaf Number Status of Cheque Details cannot be empty
CAPP-ACS-COM-41 Interest Details must not be Empty/Null
CAPP-ACS-COM-42 Currency cannot be duplicated
CAPP-ACS-COM-43 Invalid value for Waive Interest
CAPP-ACS-COM-44 Invalid value for Open, can be Y or N
CAPP-ACS-COM-45 Invalid value for Variance
CAPP-ACS-COM-46 Duplicate Currency selected in MultiCurrency
CAPP-ACS-COM-47 Invalid Fund Utilization sequence
CAPP-ACS-COM-48 OD required in Account Class is N. AUF limit should not be entered
CAPP-ACS-COM-49 OD required in Account Class is N. AUF limit start date should not be
entered
CAPP-ACS-COM-50 OD required in Account Class is N. AUF limit end date should not be
entered
CAPP-ACS-COM-51 OD required in Account Class is N. AUF margin should not be entered
CAPP-ACS-COM-52 Invalid AUF limit start date
CAPP-ACS-COM-53 Invalid AUF limit end date
CAPP-ACS-COM-54 AufMargin must not be empty when OdFacReq is set to Y in Account
Class
CAPP-ACS-COM-55 OD required in Account Class is N. TOD limit should not be entered
CAPP-ACS-COM-56 OD required in Account Class is N. TOD limit start date should not be
entered
CAPP-ACS-COM-57 OD required in Account Class is N. TOD limit end date should not be
entered
CAPP-ACS-COM-58 TodLimit is must not be empty when OdFacReq is set to Y in Account
Class
CAPP-ACS-COM-59 Invalid TOD limit start date
CAPP-ACS-COM-60 Invalid TOD limit end date
CAPP-ACS-COM-61 OD required in Account Class is N. Day light limit should not be entered
CAPP-ACS-COM-62 Invalid Renew TOD
CAPP-ACS-COM-63 Renew TOD is N. Renew frequency should be NULL
CAPP-ACS-COM-64 Renew TOD is N. Renew unit should be NULL
CAPP-ACS-COM-65 Renew TOD is N. Next renewal limit should be NULL
CAPP-ACS-COM-66 Invalid Linkage reference
CAPP-ACS-COM-67 Linked Amount must be Numeric
CAPP-ACS-COM-68 Invalid Effective date
CAPP-ACS-COM-69 Account number different from the master
CAPP-ACS-COM-70 Currency different from the master
CAPP-ACS-COM-71 Invalid Provisioning and GL
CAPP-ACS-COM-72 Invalid Status
CAPP-ACS-COM-73 Invalid Debit GL
CAPP-ACS-COM-74 Invalid Credit GL
CAPP-ACS-COM-75 Propagate reporting GL is Y. Status should not be entered
CAPP-ACS-COM-76 Propagate reporting GL is Y. Debit GL should not be entered
CAPP-ACS-COM-77 Propagate reporting GL is Y. Credit GL should not be entered

B-27
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-ACS-COM-78 Invalid Language Code
CAPP-ACS-COM-79 Account address is Empty / NULL
CAPP-ACS-COM-80 Address type is Empty / NULL
CAPP-ACS-COM-81 Order details is Empty / NULL
CAPP-ACS-COM-82 Invalid IBAN Account number
CAPP-ACS-COM-83 Invalid Product Code
CAPP-ACS-COM-84 Invalid UDE Currency
CAPP-ACS-COM-85 Invalid UDE element id
CAPP-ACS-COM-86 Invalid Rate Code
CAPP-ACS-COM-87 Invalid Calculation Account
CAPP-ACS-COM-88 Invalid Interest Booking Branch Code
CAPP-ACS-COM-89 Invalid Interest Booking Account
CAPP-ACS-COM-90 Effective date is before Account open date
CAPP-ACS-COM-91 Start date is before Account open date
CAPP-ACS-COM-92 Effective date is before Account open date
CAPP-ACS-COM-93 Status since should be Account open date
CAPP-ACS-COM-A1 AddressType length is more than 22.
CAPP-ACS-COM-A2 PostCode can not be blank and empty
CAPP-ACS-COM-A3 TownName can not be blank and empty
CAPP-ACS-COM-A4 Country can not be blank and empty
CAPP-ACS-COM-A5 Department length is out of limit
CAPP-ACS-COM-A6 SubDepartment length is out of limit
CAPP-ACS-COM-A7 StreetName length is out of limit
CAPP-ACS-COM-A8 BuildingNumber length is out of limit
CAPP-ACS-COM-A9 BuildingName length is out of limit
CAPP-ACS-COM-A0 Floor length is out of limit
CAPP-ACS-COM-B0 PostBox length is out of limit
CAPP-ACS-COM-B1 Room length is out of limit
CAPP-ACS-COM-B2 Post Code length is out of limit
CAPP-ACS-COM-B3 Town Name length is out of limit
CAPP-ACS-COM-B4 Town LocationName length is out of limit
CAPP-ACS-COM-B5 DistrictName length is out of limit
CAPP-ACS-COM-B6 Country Sub Division length is out of limit
CAPP-ACS-COM-B7 Country length is out of limit
CAPP-ACS-COM-C1 Real Time Liquidity must be Y/N only
CAPP-ACS-COM-C2 IBAN Required must be Y/N only
CAPP-ACS-COM-C3 Referral Required can be Y/N only
CAPP-ACS-COM-C4 ATM Required must be Y/N only
CAPP-ACS-COM-C5 Cheque Book Required must be Y/N only
CAPP-ACS-COM-C6 Cheque Book AutoReorder must be Y/N only
CAPP-ACS-VAL-07 Resource Id and operationType must not be null.
CAPP-ACS-VAL-R1 Failed to validate AccountNumber
CAPP-CHQ-VAL-01 Chequebook not delivered

B-28
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-CHQ-VAL-02 Chequebook not delivered
CAPP-CHQ-VAL-03 Cheque used
CAPP-CHQ-VAL-04 Cheque rejected
CAPP-CHQ-VAL-05 Cheque canceled
CAPP-CHQ-VAL-06 Cheque stopped
CAPP-CHQ-VAL-07 Cheque blocked
CAPP-CHQ-VAL-08 Cheque partially used
CAPP-CHQ-VAL-09 Cheque not exist
CAPP-CHQ-VAL-10 Transaction Details Update Failed
CAPP-CHQ-VAL-11 Cheque invalid state and it should be in unused state
CAPP-CHQ-VAL-12 ChequeNumber should not be null
CAPP-CHQ-VAL-13 BlockRefNo should not be null
CAPP-CHQ-VAL-14 AccountNumber should not be null
CAPP-CHQ-VAL-15 BranchCode should not be null
CAPP-CHQ-VAL-16 Amount should not be null
CAPP-CHQ-VAL-17 Cheque book not available for given account, branch and cheque
number
CAPP-CHQ-VAL-18 Utilization Ref No should not be null
CAPP-CHQ-VAL-19 Allow either utilization Ref No or blockRefNo
CAPP-CHQ-VAL-20 Both block Ref No and utilization Ref No should not be allowed
CAPP-CHQ-VAL-21 Transaction Successful
CAPP-CHQ-VAL-22 Utilization amount should not be greater than the blocked amount.
CAPP-CHQ-VAL-24 Cheque Block can not be exist for undo
CAPP-CHQ-VAL-25 Max Retry Limit Reached,Error allocating Cheque Number
CAPP-CHQ-VAL-26 Unique For Branch is unavailable
CAPP-CHQ-VAL-27 Cheque number reached it max limits
CAPP-CHQ-VAL-28 Cheque Mask is unavailable
CAPP-CHQ-VAL-29 Cheque Book is not available for the given account number.
CAPP-CHQ-VAL-30 Resource Id and operationType must not be null.
CAPP-STP-VAL-01 Branch Date is null.
CAPP-STP-VAL-02 Branch Code must be the Branch you logged in
CAPP-STP-VAL-03 Account Number is not valid or not having chequebook facility
CAPP-STP-VAL-04 Stop Payment Type must be A or C Type
CAPP-STP-VAL-05 Effective Date is not valid
CAPP-STP-VAL-06 Effective date should not be before branch date
CAPP-STP-VAL-07 ExpiryDate date should not be before branch date
CAPP-STP-VAL-08 ExpiryDate date should not be before effective date
CAPP-STP-VAL-09 Both StartCheque Number/Amount cannot be Null/Empty at the Same
time
CAPP-STP-VAL-10 Amount is invalid ,should must greater than 0
CAPP-STP-VAL-11 Stop Payment can be requested either with ChequeNumber or Amount,
not both
CAPP-STP-VAL-12 ResourceId and operationType must not be null.
CAPP-SAV-001 Record Saved Successfully.

B-29
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-SAV-002 Record Updated Successfully.
CAPP-DEL-001 Record Deleted Successfully.
CAPP-COM-002 Exception Occurred - Illegal State Exception
CAPP-COM-003 Exception Occurred While Executing Query
CAPP-COM-004 Server Error Occurred during API call
CAPP-COM-005 Client Error Occurred during API call
CAPP-COM-006 Exception Occurred while creating Bean
CAPP-COM-007 Exception Occurred while converting string to number
CAPP-RVL-BAT-01 Account reval batch job failed
CAPP-RVL-BAT-02 Account reval batch step building failed
CAPP-RVL-BAT-03 Account reval batch job reader has failed
CAPP-RVL-BAT-04 Unable to fetch data from DDA-CONFIG-REVALUATIONSETUP-
SERVICES for GLCode
CAPP-RVL-BAT-05 Unable to fetch data from CMC-CURRENCY-SERVICES
CAPP-RVL-BAT-06 Unable to fetch branch LCY from CMC-BRANCH-SERVICES
CAPP-RVL-BAT-07 AccountStatus is not available for $1 and $2
CAPP-RVL-BAT-08 AccountClass is not available for $1 and $2
CAPP-RVL-BAT-09 Unable to get reporting GL for $1 and $2
CAPP-RVL-BAT-10 Unable to get credit GL for $1 and $2
CAPP-RVL-BAT-11 Unable to get debit GL for $1 and $2
CAPP-RVL-BAT-12 Unable to get current balance for $1 and $2
CAPP-RVL-BAT-13 Current balance is zero for $1 and $2
CAPP-RVL-BAT-14 Unable to fetch reval setup data for $1 and $2
CAPP-RVL-BAT-15
CAPP-RVL-BAT-16 Reval setup information incomplete for $1 and $2
CAPP-RVL-BAT-17 Unable to fetch currency conversion data for $1 and $2
CAPP-RVL-BAT-18
CAPP-RVL-BAT-19 Unable to get LCY current balance for $1 and $2
CAPP-RVL-BAT-20 Unable to get opening balance for $1 and $2
CAPP-RVL-BAT-21
CAPP-RVL-BAT-22
CAPP-RVL-BAT-23 Unable to get LCY opening balance for $1 and $2
CAPP-RVL-BAT-24 Unable to process reval for $1 and $2
CAPP-RVL-BAT-25 Account revaluation writer failed to write for $1 and $2
CAPP-RVL-BAT-26 Reval account posting batch step building failed
CAPP-RVL-BAT-27 Reval account posting batch job reader has failed
CAPP-RVL-BAT-28 Unable to process account reval for $1 and $2
CAPP-RVL-BAT-29 Unable to post account and non netted gl to transaction service for $1
and $2
CAPP-RVL-BAT-30 Reval netted GL posting batch step building failed
CAPP-RVL-BAT-31 Reval netted GL posting batch job reader has failed
CAPP-RVL-BAT-32 Unable to process netted GL reval for $1 and $2
CAPP-RVL-BAT-33 Unable to post netted GL reval to transaction service for $1 and $2

B-30
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-PP-BAT-01 Error in Reader at branch $1 , partitionNumber $2
CAPP-PP-BAT-02 Error in Writer while processing VDBalances for accNo $1 , branch $1 ,
partition Number $2
CAPP-PP-BAT-03 Error in Writer while processing ICVDBalances for accNo $1 ,
branch $1 , partition Number $2
CAPP-PP-BAT-04 Error in Writer while processing BDBalances for accNo $1 , branch $1 ,
partition Number $2
CAPP-PP-BAT-05 Error in Writer while processing TurnOverBalances for accNo $1 ,
branch $1 , partition Number $2
CAPP-PP-BAT-06 Error in Writer while saving balances for branch $1 , partition Number $2
CAPP-PP-BAT-07 Error in Writer while inserting into ICVDBalances for branch $1 ,
partition Number $2
CAPP-PP-BLQ-01 Invalid Request
CAPP-PP-BLQ-02 $1 balance queries are only allowed in a request
CAPP-PP-BLQ-03 FromDate $1 cannot be later than ToDate $2
CAPP-PP-BLQ-04 Date range search cannot exceed $1 days
CAPP-PP-BLQ-05 No balance details found for given criteria
CAPP-PP-BLQ-06 Error occurred while fetching the balance details
CAPP-ACS-VAL-70 Version Number Mismatch while Account Amendment for Account
Address
CAPP-ACS-VAL-71 Version Number Mismatch while Account Amendment for Account
Features
CAPP-ACS-VAL-72 Version Number Mismatch while Account Amendment for Account Mis
CAPP-ACS-VAL-73 Version Number Mismatch while Account Amendment for Account
Operating Instructions
CAPP-ACS-VAL-74 Version Number Mismatch while Account Amendment for Account
Preferences
CAPP-ACS-VAL-75 Version Number Mismatch while Account Amendment for Account
Signatory
CAPP-ACS-VAL-76 Version Number Mismatch while Account Amendment for Account
Statement Preferences
CAPP-ACS-VAL-77 Version Number Mismatch while Account Amendment for Account
Status
CAPP-ACS-VAL-78 Version Number Mismatch while Account Amendment for ATM
CAPP-ACS-VAL-79 Version Number Mismatch while Account Amendment for Charges
CAPP-ACS-VAL-80 Version Number Mismatch while Account Amendment for ChequeBook
CAPP-ACS-VAL-81 Version Number Mismatch while Account Amendment for Initial Funding
CAPP-ACS-VAL-82 Version Number Mismatch while Account Amendment for Interest
Details
CAPP-ACS-VAL-83 Version Number Mismatch while Account Amendment for Limits
CAPP-ACS-VAL-84 Version Number Mismatch while Account Amendment for Multi
CurrencyAccount
CAPP-ACS-VAL-85 Version Number Mismatch while Account Amendment for Provisioning
And Gl
CAPP-ACS-VAL-86 Pushing Authorized Account to CMC External Account Failed
CAPP-ACS-VAL-W1 Pushing Account to MCYAccount Failed

B-31
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-ACS-VAL-88 Pushing AAddress to CMC External Customer Structured Address
Failed
CAPP-ACS-VAL-87 Failed to parse data to ChequebookService due to network issue
CAPP-ACS-VAL-92 Error in defaulting Account Preferences
CAPP-ACS-VAL-93 ModNo Mismatch while Account Amendment
CAPP-ACS-VAL-95 Error in defaulting master DS
CAPP-ACS-VAL-G3 Account not found
CAPP-ACS-VAL-G4 Account is marked for No Credit
CAPP-ACS-VAL-G5 Account status is Frozen
CAPP-ACS-VAL-G6 Account is marked for closure
CAPP-ACS-VAL-G7 Account is marked for No Debit
CAPP-ACS-VAL-G9 Account is closed
CAPP-ACS-VAL-H0 Account status is Dormant
CAPP-ACS-VAL-H1 Account validation failed
CAPP-ACS-VAL-H2 Invalid account $1 and branch $2 combination
CAPP-ACS-VAL-H3 Invalid account $1 and currency $2 combination
CAPP-ACS-VAL-H4 Transaction date is before account open date
CAPP-ACS-VAL-H5 Incorrect transaction date format
CAPP-ACS-VAL-H6 Account balance service not found.
CAPP-ACS-VAL-H7 Failed to get account balance.
CAPP-ACS-VAL-H8 Failed to get cheque book details.
CAPP-ACS-VAL-H9 Account balance should be zero.
CAPP-ACS-VAL-I0 Account is having stopped or blocked cheques.
CAPP-ACS-COM-H5 Either RateCode or udeValue is allowed
CAPP-ACS-COM-H6 Variance is not allowed with UdeValue
CAPP-STP-VAL-19 Start and End Cheque Number should be within the assigned
chequebook number range
CAPP-STP-VAL-14 Start Cheque Number cannot be changed
CAPP-STP-VAL-15 End Cheque Number cannot be changed
CAPP-STP-VAL-16 Amount cannot be changed
CAPP-STP-VAL-17 Effective date cannot be changed
CAPP-STP-VAL-18 Source code cannot be changed
CAPP-STP-VAL-13 Stop payment type cannot be changed
CAPP-STP-VAL-22 stop payment already issued for this cheque number
CAPP-STP-VAL-23 Expiry Date cannot overlap with existing Stop Payment date
CAPP-ACC-VAL-AI Interest Required is Yes, but no Interest Product is attached
GCS-AUTH-01 Record Successfully Authorized
GCS-AUTH-02 Valid modifications for approval were not sent. Failed to match
GCS-AUTH-03 Maker cannot authorize
GCS-AUTH-04 No Valid unauthorized modifications found for approval.
GCS-AUTH-05 Failed to Authorize the record
GCS-CLOS-002 Record Successfully Closed
GCS-CLOS-01 Record Already Closed

B-32
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

GCS-CLOS-02 Record Successfully Closed
GCS-CLOS-03 Unauthorized record cannot be closed, it can be deleted before first
authorization
GCS-CLOS-04 Failed to Close the record
GCS-COM-001 Record does not exist
GCS-COM-002 Invalid version sent, operation can be performed only on latest version
GCS-COM-003 Please Send Proper ModNo
GCS-COM-004 Please send makerId in the request
GCS-COM-005 Request is Null. Please Resend with Proper SELECT
GCS-COM-006 Unable to parse JSON
GCS-COM-007 Request Successfully Processed
GCS-COM-008 Modifications should be consecutive.
GCS-COM-009 Resource ID cannot be blank or "null".
GCS-COM-010 Successfully canceled $1.
GCS-COM-011 $1 failed to update.
GCS-COM-012 Error saving child datasegment, Master validation failed
GCS-COM-013 Error saving the datasegment
GCS-COM-014 Error validating the datasegment
GCS-COM-015 Error submitting the datasegment
GCS-COM-016 Unexpected error occurred during runtime
GCS-COM-017 Error deleting the extended datasegment
GCS-COM-018 Remove lock failed
GCS-COM-019 Revert call to extended datasegment failed
GCS-COM-020 Revert call to sub-domain datasegment failed
GCS-COM-021 Error deleting the sub-domain datasegment
GCS-COM-022 Authorize call to extended datasegment failed
GCS-COM-023 Authorize call to sub-domain datasegment failed
GCS-COM-025 Client error occurred during API call
GCS-COM-026 Invalid datasegment code
GCS-DEL-001 Record deleted successfully
GCS-DEL-002 Record(s) deleted successfully
GCS-DEL-003 Modifications didn’t match valid unauthorized modifications that can be
deleted for this record
GCS-DEL-004 Send all unauthorized modifications to be deleted for record that is not
authorized even once.
GCS-DEL-005 Only Maker of first version of record can delete modifications of record
that is not once authorized.
GCS-DEL-006 No valid unauthorized modifications found for deleting
GCS-DEL-007 Failed to delete. Only maker of the modification(s) can delete.
GCS-DEL-008 Failed to Delete the record
GCS-DEL-009 No valid pre-validated modifications found for deletion
GCS-MOD-001 Closed Record cannot be modified
GCS-MOD-002 Record Successfully Modified
GCS-MOD-003 Record marked for close, cannot modify.

B-33
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

GCS-MOD-004 Only maker of the record can modify before once auth
GCS-MOD-005 Not amendable field, cannot modify
GCS-MOD-006 Natural Key cannot be modified
GCS-MOD-007 Only the maker can modify the pending records.
GCS-MOD-008 Failed to Update the record
GCS-REOP-003 Successfully Reopened
GCS-REOP-01 Unauthorized Record cannot be Reopened
GCS-REOP-02 Failed to Reopen the Record, cannot reopen Open records
GCS-REOP-03 Successfully Reopened
GCS-REOP-04 Unauthorized record cannot be reopened, record should be closed and
authorized
GCS-REOP-05 Failed to Reopen the record
GCS-REVT-01 Record reverted successfully
GCS-REVT-02 Failed to Revert the record
GCS-SAV-001 Record already exists
GCS-SAV-002 Record Saved Successfully.
GCS-SAV-003 The record is saved and validated successfully.
GCS-SAV-004 Failed to create the record
GCS-VAL-001 The record is successfully validated.
GCS-LOCK-01 Remove dirty lock failed
CAPP-ACC-VAL-01 Account Class Parameter In One or More Account Mask is Not match
with Entered Account Class Length
CAPP-ACC-VAL-02 Start date should be in yyyy-MM-dd format
CAPP-ACC-VAL-03 End date should be in yyyy-MM-dd format
CAPP-ACC-VAL-04 Start date should not be blank if end date is selected
CAPP-ACC-VAL-05 End date should not be before start date
CAPP-ACC-VAL-06 Daily Fixed Time is not a valid time
CAPP-ACC-VAL-07 Account type should be of S or U or C or D
CAPP-ACC-VAL-08 Account code should be should be 4 character alpha numeric
CAPP-ACC-VAL-09 Unauthorized account inactive close day should be between 0 and 999
CAPP-ACC-VAL-10 Authorized account inactive close day should be between 0 and 999
CAPP-ACC-VAL-11 Notice frequency should be O or D or W or M or Y or N
CAPP-ACC-VAL-12 Inactive account notice generation days should be between 0 and 999
CAPP-ACC-VAL-13 Limit for unprinted transactions can be entered only if compression
required is selected.
CAPP-ACC-VAL-14 Transaction code for unprinted transactions can be entered only if
compression required is selected.
CAPP-ACC-VAL-15 Limit for Unprinted Transaction is mandatory if Compression Required is
selected.
CAPP-ACC-VAL-16 Transaction Code is mandatory if Compression Required is selected
CAPP-ACC-VAL-17 Iban account type is mandatory if Compression Required is selected
CAPP-ACC-VAL-18 Iban account type should be 4 character alpha numeric
CAPP-ACC-VAL-19 Daily Fixed Time value should be with respect to STDCAMPM
CAPP-ACC-VAL-20 Cheque Book Required can either be Y/N

B-34
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-ACC-VAL-21 Lodgement book should be empty as Passbook Facility Req is Y
CAPP-ACC-VAL-22 ChequeBook related data is not applicable as Checkbook Required is N
CAPP-ACC-VAL-23 Reorder Level cannot be null or zero
CAPP-ACC-VAL-24 Reorder Number cannot be null or zero
CAPP-ACC-VAL-25 Max Check Reject cannot be null or < 1
CAPP-ACC-VAL-26 Channel Details is not applicable as Direct Banking Req is N
CAPP-ACC-VAL-27 Margin on Advance against Uncollected Funds should be between 0 or
100
CAPP-ACC-VAL-28 Sequence cannot have null value
CAPP-ACC-VAL-29 RateValue should be between 0 or 100
CAPP-ACC-VAL-30 Max Rate cannot be a negative value
CAPP-ACC-VAL-31 Max Rate should be between 0 or 100
CAPP-ACC-VAL-32 Max Rate cannot have null value
CAPP-ACC-VAL-33 Min Rate cannot be a negative value
CAPP-ACC-VAL-34 Max Rate should be between 0 or 100
CAPP-ACC-VAL-35 Maximum Rate should be greater than or equal to Minimum Rate
CAPP-ACC-VAL-36 Entered rate outside acceptable range for interest rate
CAPP-ACC-VAL-37 Input either rate code or interest rate for a limit category
CAPP-ACC-VAL-38 Atleast one of Rate Code or Rate Value should be available on Save.
For Term Deposits both can be null if Default Deposit Rate is Yes.
CAPP-ACC-VAL-39 Statement cycles should be blank when Statement Type is None
CAPP-ACC-VAL-40 Statement Day cannot be blank
CAPP-ACC-VAL-41 Statement cycles have to be different
CAPP-ACC-VAL-42 If Hourly Cycle is selected only Hourly Frequency should have the value
CAPP-ACC-VAL-43 If Daily Cycle is selected only Daily Fixed Time should have the value
CAPP-ACC-VAL-44 Hourly Frequency or Daily Fixed Time cannot be selected when Cycle is
NULL
CAPP-ACC-VAL-45 Statement Fee ON field not applicable for Daily Cycle
CAPP-ACC-VAL-46 Invalid Statement Fee Cycle
CAPP-ACC-VAL-47 Primary ON field contains invalid Month
CAPP-ACC-VAL-48 Primary ON field is not applicable for Daily Cycle
CAPP-ACC-VAL-49 Secondary ON field should have values between 1 to 31
CAPP-ACC-VAL-50 Secondary ON field contains invalid week
CAPP-ACC-VAL-51 Secondary ON field contains invalid Month
CAPP-ACC-VAL-52 Secondary ON field is not applicable for Daily Cycle
CAPP-ACC-VAL-53 Invalid Primary Cycle
CAPP-ACC-VAL-54 Invalid Secondary Cycle
CAPP-ACC-VAL-55 Invalid Tertiary Cycle
CAPP-ACC-VAL-56 Tertiary ON field should have values between 1 to 31
CAPP-ACC-VAL-57 Tertiary ON field contains invalid week
CAPP-ACC-VAL-58 Tertiary ON field contains invalid Month
CAPP-ACC-VAL-59 Tertiary ON field is not applicable for Daily Cycle
CAPP-ACC-VAL-60 Invalid Provisioning Frequency
CAPP-ACC-VAL-61 Invalid Provisioning Currency

B-35
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-ACC-VAL-62 Invalid Natural GL
CAPP-ACC-VAL-63 Liquidation Days should be greater than or equal to zero and should be
a non-decimal value
CAPP-ACC-VAL-64 Fee Period should be greater than or equal to zero and should be a non-
decimal value
CAPP-ACC-VAL-65 Advice Days should be greater than or equal to zero and should be a
non-decimal value
CAPP-ACC-VAL-66 Verify Funds cannot be Y if Liquidation Mode is Manual
CAPP-ACC-VAL-67 Advice days is not applicable as Charge Start Advice is N
CAPP-ACC-VAL-68 Charge Start Advice can either be Y/N
CAPP-ACC-VAL-69 Verify Funds can either be Y/N
CAPP-ACC-VAL-70 Debit Notice can either be Y/N
CAPP-ACC-VAL-71 Interest And Charges Required can either be Y/N
CAPP-ACC-VAL-72 Liquidate Receivable can either be Y/N
CAPP-ACC-VAL-73 MinRate cannot be null
CAPP-ACC-VAL-74 Not a valid Limit Type
CAPP-ACC-VAL-75 Auto Reorder Cheque Book can either be Y/N
CAPP-ACC-VAL-76 Direct Banking Required can either be Y/N
CAPP-ACC-VAL-77 Daylight Limit can either be Y/N
CAPP-ACC-VAL-78 Allow Collateral Linkage can either be Y/N
CAPP-ACC-VAL-79 OD Facility Required can either be Y/N
CAPP-ACC-VAL-80 Dormancy Days should be > 0
CAPP-ACC-VAL-81 Account class length should be 6
CAPP-ACC-MAN-01 Account class is mandatory
CAPP-ACC-MAN-02 Account type is mandatory
CAPP-ACC-MOD-01 Account class already used in account service
CAPP-ACC-CLO-01 Account class already used in account service
CAPP-ACC-LOV-01 $1 is not a valid Event Class code
CAPP-ACC-LOV-02 $1 is not a valid Source Code
CAPP-ACC-LOV-03 $1 is not a valid Banking Channel
CAPP-ACC-LOV-04 $1 is not a valid Status in Status Rule Definition
CAPP-ACC-LOV-05 $1 is not a valid Status in GL Details
CAPP-ACC-LOV-06 $1 is not a valid EventClass code
CAPP-ACC-LOV-07 $1 is not a valid Exposure Category
CAPP-ACC-LOV-08 $1 is not a valid Accounting Role
CAPP-ACC-LOV-09 $1 is not a valid GL Line
CAPP-ACC-LOV-10 $1 is invalid data in Primary ON field
CAPP-ACC-LOV-11 $1 is invalid data in Secondary ON field
CAPP-ACC-LOV-12 $1 is invalid data in Tertiary ON field
CAPP-ACC-LOV-13 $1 is invalid data in Statement Fee ON field
CAPP-ACC-LOV-14 $1 is invalid data in credit GL Line
CAPP-ACC-LOV-15 $1 is invalid data in debit GL Line
CAPP-ACC-LOV-16 $1 is invalid data in Account Head
CAPP-ACC-LOV-17 Error parsing time , Time should be in hh:mm:ss format

B-36
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-ACC-LOV-18 Invalid Mis Group
CAPP-ACC-LOV-19 Mis class $1 is mandatory
CAPP-ACC-LOV-20 No data found from Bank configuration for validations
CAPP-ACC-LOV-21 Unable to get camStartDate from Bank Configuration
CAPP-ACC-LOV-22 Unable to get camEndDate from Bank Configuration
CAPP-ACC-LOV-23 Unable to get account mask from Bank Configuration
CAPP-ACC-LOV-24 Unable to get event class code from Event Class Configuration
CAPP-ACC-LOV-25 No data found in Event Class Configuration for validations
CAPP-ACC-LOV-26 Unable to get event class code summary from Event Class
Configuration
CAPP-ACC-LOV-27 No data found for event class code summary in Event Class
Configuration for validations
CAPP-ACC-LOV-28 Unable to get accounting role from Event Class Configuration
CAPP-ACC-LOV-29 No data found for accounting role in Event Class Configuration for
validations
CAPP-ACC-LOV-30 Unable to get exposure category from Exposure Category Configuration
CAPP-ACC-LOV-31 No data found from Exposure Category Configuration for validations
CAPP-ACC-LOV-32 Unable to get gl code from CMC External Chart Configuration
CAPP-ACC-LOV-33 No data found from CMC External Chart Configuration for validations
CAPP-ACC-LOV-34 Unable to get gl code from Customer GL Configuration
CAPP-ACC-LOV-35 No data found from Customer GL Configuration for validations
CAPP-ACC-LOV-36 No data found from CMC MIS Group Configuration for validations
CAPP-ACC-LOV-37 Unable to get misGroup from CMC MIS Group Configuration
CAPP-ACC-LOV-38 No data found from CMC MIS Class Configuration for validations
CAPP-ACC-LOV-39 Unable to get mis class/mis type from CMC MIS Group Configuration
CAPP-ACC-LOV-40 No statement maintenance data found from Maintenance services(static
data) for validations
CAPP-ACC-LOV-41 Unable to get statement maintenance data from Maintenance(static
data) services
CAPP-ACC-LOV-42 Unable to get status code from Status Code Configuration
CAPP-ACC-LOV-43 No data found from Status Code Configuration for validations
CAPP-ACC-LOV-44 No maintenance data found from Maintenance services(static data) for
validations
CAPP-ACC-LOV-45 Unable to get maintenance data from Maintenance(static data) services
CAPP-ACC-CDS-01 Iban required is set to true in account feature datasegment
CAPP-ACC-CDS-02 Iban required is set to false in account feature datasegment
CAPP-ACC-VAL-82 Duplicate Source Code is not allowed
CAPP-ACC-VAL-83 Duplicate Bank channel is not allowed
CAPP-ACC-VAL-84 Source Code should not be null or empty
CAPP-ACC-VAL-85 Duplicate Account Role is not allowed
CAPP-ACC-VAL-86 Account Role cannot be null
CAPP-ACC-VAL-87 Duplicate Status is not allowed
CAPP-ACC-VAL-88 Status cannot be null
CAPP-ACC-VAL-89 Dormancy days should be greater than zero

B-37
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-ACC-VAL-90 Dormancy parameter should be D or C or B or M
CAPP-ACC-VAL-91 Status code cannot be Null or Empty
CAPP-ACC-VAL-92 Sequence number cannot be Null or Empty
CAPP-ACC-VAL-93 Rule Id cannot be Null or Empty
CAPP-ACC-LOV-46 $1 is not a valid Status code
CAPP-ACC-LOV-47 $1 is not a valid Status Sequence Number
CAPP-ACC-LOV-48 $1 is not a valid Rule Id
CAPP-ACC-LOV-49 No rules found in Rule List from rule service
CAPP-ACC-LOV-50 Unable to fetch rule list from rule service
CAPP-ACC-VAL-94 Currencies cannot be empty when multi currency required is true
CAPP-ACC-VAL-95 Currency cannot be null or empty
CAPP-ACC-VAL-96 Currencies should be empty when multi currency required is false
CAPP-ACC-LOV-51 $1 is not a valid currency
CAPP-ACC-LOV-52 No currency code found in Currency List from CMC-Currency-Service
CAPP-ACC-LOV-53 Unable to get data from CMC-Currency-Service
CAPP-ACC-CLI-01 OBIC - Create External Group Failed
CAPP-ACC-CLI-02 IC - Product Mapping Failed
CAPP-ACC-LOV-54 $1 is not a valid product code
CAPP-ACC-VAL-97 Product code cannot be null or empty
CAPP-ACC-VAL-98 Open cannot be null or empty
CAPP-ACC-VAL-99 Open should be either N or C
CAPP-ACC-VAL-AA Duplicate status is not allowed in rule definition
CAPP-ACC-VAL-AB Duplicate combination of Product Code and Currency not allowed
CAPP-ACC-VAL-AC Atleast one rule definition is required when Automatic status change is
on
CAPP-ACC-VAL-AD Rule definition is allowed only when Automatic status change is on
CAPP-ACC-VAL-AE Atleast one GL reporting with NORM status is mandatory
CAPP-ACC-VAL-AF Credit GL cannot be null or empty
CAPP-ACC-VAL-AG Debit GL cannot be null or empty
PLATO-EVNT-001 Failed to update
PLATO-EVNT-002 Record already exists
CAPP-ACS-VAL-V0 Error in Parsing Account Data
CAPP-ACS-VAL-V1 Error in Parsing AccountBalance Data
CAPP-ACS-VAL-V2 Unable to fetch AccountBalance Data
CAPP-ACS-VAL-R6 Failed to validate AccountNumber
CAPP-ACS-VAL-R7 Failed to validate Multicurrency AccountNumber
CAPP-ACS-VAL-R8 Failed to generate AccountNumber
CAPP-ACS-VAL-S1 Failed to generate IBAN Number
CAPP-ACS-VAL-R9 Failed to validate IBAN AccountNumber
CAPP-ACS-VAL-R4 Failed to generate Multicurrency AccountNumber
CAPP-ACS-VAL-R5 MultiCurrency Sub Account Number cannot be null
CAPP-ACS-VAL-T2 Unable to fetch BranchInformation
CAPP-ACS-VAL-T3 Unable to fetch Country Code Maintenance

B-38
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

DDA-ANG-001 Error in Generating AccountNumber
DDA-ANG-002 The account number is not between start and end account number
DDA-ANG-003 Unable to fetch Account Mask Info
DDA-ANG-004 Unable to Fetching CustomerDetails
DDA-ANG-005 Unable to Fetching Bank/Branch Details
DDA-ANG-006 Unable to Fetching Bank Code
DDA-ANG-007 BranchCode cannot be null
DDA-TBS-ACNT-04 Invalid GL Account Number
IC-INPT-001 No records present for given branch and account
DDA-TBS-BALV-06 Original transaction amount $1 , reversal Transaction amount $2 do not
match
IC-PRCBT002 To Period Code should be greater than From Period Code
INT-MCT-001 Release CutOff is not processed for previous mark CutOff
INT-MCT-002 Branch Code Not Valid
INT-MCT-003 Branch Dates Not Set
INT-MCT-004 Branch Dates Not Maintained
INT-MCT-005 Error Occurred in Mark Cutoff
INT-RCT-001 No data found for this branchCode in CutOff
INT-RCT-002 Release CutOff is already processed
INT-RCT-003 Error occurred while processing Release CutOff
INT-RCT-004 Branch Code Not Valid
INT-PRC-001 No data found for this branchCode in BranchDates
INT-PRC-002 Release Cutoff Failed
IC-GETSP-01 No details present for the given Branch and Account
IC-IPTAC-01 Record Already Exists, Failed to save.
IC-IPTVD-01 Ref No in the request must be unique
IC-BRNC-01 Invalid Branch Parameter
IC-MNTBR-01 Error while validation of branch code using common core branch
services
IC-MNTBR-02 Branch code not found in core branches
IC-MNTBR-03 IC Period Code Maintenance is not present
IC-MNTBR-04 Error while fetching system date values from CMC Branch Services
IC-MNTBR-05 Branch code not found in system dates
IC-MNRUL-01 System elements not mapped to the Rule
IC-INPER-01 Account is Mandatory
IC-INPER-02 Account Group Code is Mandatory
IC-INPER-03 Account Open Date is Mandatory
IC-INPER-04 Branch is Mandatory
IC-INPER-05 Currency is Mandatory
IC-INPER-06 Customer Number is Mandatory
IC-INPER-07 Source System is Mandatory
IC-INPER-09 No Records to process
IC-INPER-11 Maint Queue Population Failed

B-39
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

IC-INPER-20 Branch Parameter Not maintained
IC-PRD062 Branch Parameter not maintained
IC-GRC001 Effective Date cannot be Back Dated.
IC-GRC002 Current IC Group and New IC Group cannot be same.
IC-GRC003 Account Branch and currency cannot be *.* for given Account.
IC-GRC004 Pending request is active for an Account, therefore new change request
is not allowed to be saved
CACG-QUC-VAL-02 $1 is not a valid queue name
CAPP-RVL-BAT-01 Account reval batch job failed
CAPP-RVL-BAT-02 Account reval batch step building failed
CAPP-RVL-BAT-03 Account reval batch job reader has failed
CAPP-RVL-BAT-04 Unable to fetch data from DDA-CONFIG-REVALUATIONSETUP-
SERVICES for GLCode
CAPP-RVL-BAT-05 Unable to fetch data from CMC-CURRENCY-SERVICES
CAPP-RVL-BAT-06 Unable to fetch branch LCY from CMC-BRANCH-SERVICES
CAPP-RVL-BAT-07 AccountStatus is not available for $1 and $2
CAPP-RVL-BAT-08 AccountClass is not available for $1 and $2
CAPP-RVL-BAT-09 Unable to get reporting GL for $1 and $2
CAPP-RVL-BAT-10 Unable to get credit GL for $1 and $2
CAPP-RVL-BAT-11 Unable to get debit GL for $1 and $2
CAPP-RVL-BAT-12 Unable to get current balance for $1 and $2
CAPP-RVL-BAT-13 Current balance is zero for $1 and $2
CAPP-RVL-BAT-14 Unable to fetch reval setup data for $1 and $2
CAPP-RVL-BAT-15
CAPP-RVL-BAT-16 Reval setup information incomplete for $1 and $2
CAPP-RVL-BAT-17 Unable to fetch currency conversion data for $1 and $2
CAPP-RVL-BAT-18
CAPP-RVL-BAT-19 Unable to get LCY current balance for $1 and $2
CAPP-RVL-BAT-20 Unable to get opening balance for $1 and $2
CAPP-RVL-BAT-21
CAPP-RVL-BAT-22
CAPP-RVL-BAT-23 Unable to get LCY opening balance for $1 and $2
CAPP-RVL-BAT-24 Unable to process reval for $1 and $2
CAPP-RVL-BAT-25 Account revaluation writer failed to write for $1 and $2
CAPP-RVL-BAT-26 Reval account posting batch step building failed
CAPP-RVL-BAT-27 Reval account posting batch job reader has failed
CAPP-RVL-BAT-28 Unable to process account reval for $1 and $2
CAPP-RVL-BAT-29 Unable to post account and non netted gl to transaction service for $1
and $2
CAPP-RVL-BAT-30 Reval netted GL posting batch step building failed
CAPP-RVL-BAT-31 Reval netted GL posting batch job reader has failed
CAPP-RVL-BAT-32 Unable to process netted GL reval for $1 and $2
CAPP-RVL-BAT-33 Unable to post netted GL reval to transaction service for $1 and $2
CAPP-PP-BAT-01 Error in Reader at branch $1 , partitionNumber $2

B-40
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

CAPP-PP-BAT-02 Error in Writer while processing VDBalances for accNo $1 , branch $1 ,
partitionNumber $2
CAPP-PP-BAT-03 Error in Writer while processing ICVDBalances for accNo $1 ,
branch $1 , partitionNumber $2
CAPP-PP-BAT-04 Error in Writer while processing BDBalances for accNo $1 , branch $1 ,
partitionNumber $2
CAPP-PP-BAT-05 Error in Writer while processing TurnOverBalances for accNo $1 ,
branch $1 , partitionNumber $2
CAPP-PP-BAT-06 Error in Writer while saving balances for branch $1 , partitionNumber $2
CAPP-PP-BAT-07 Error in Writer while inserting into ICVDBalances for branch $1 ,
partitionNumber $2
CAPP-PP-BLQ-01 Invalid Request
CAPP-PP-BLQ-02 $1 balance queries are only allowed in a request
CAPP-PP-BLQ-03 FromDate $1 cannot be later than ToDate $2
CAPP-PP-BLQ-04 Date range search cannot exceed $1 days
CAPP-PP-BLQ-05 No balance details found for given criteria
CAPP-PP-BLQ-06 Error occurred while fetching the balance details
DDA-TBS-MAND-01 Mandatory value(s) missing
DDA-TBS-MAND-02 Transaction request is missing
CACG-QUC-VAL-01 Selected Error Codes $1 is already linked to a Queue.
DDA-TBS-MAND-03 Transaction Branch is mandatory
DDA-TBS-MAND-04 Transaction Reference Number is mandatory
DDA-TBS-MAND-07 Event is mandatory
DDA-TBS-MAND-06 Source is mandatory
GCS-AUTH-01 Record Successfully Authorized
GCS-AUTH-02 Valid modifications for approval were not sent. Failed to match
GCS-AUTH-03 Maker cannot authorize
GCS-AUTH-04 No Valid unauthorized modifications found for approval.
GCS-AUTH-05 Failed to Authorize the record
GCS-CLOS-002 Record Successfully Closed
GCS-CLOS-01 Record Already Closed
GCS-CLOS-02 Record Successfully Closed
GCS-CLOS-03 Unauthorized record cannot be closed, it can be deleted before first
authorization
GCS-CLOS-04 Failed to Close the record
GCS-COM-001 Record does not exist
GCS-COM-002 Invalid version sent, operation can be performed only on latest version
GCS-COM-003 Please Send Proper ModNo
GCS-COM-004 Please send makerId in the request
GCS-COM-005 Request is Null. Please Resend with Proper SELECT
GCS-COM-006 Unable to parse JSON
GCS-COM-007 Request Successfully Processed
GCS-COM-008 Modifications should be consecutive.
GCS-COM-009 Resource ID cannot be blank or "null".

B-41
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

GCS-COM-010 Successfully canceled $1.
GCS-COM-011 $1 failed to update.
GCS-COM-012 Error saving child datasegment, Master validation failed
GCS-COM-013 Error saving the datasegment
GCS-COM-014 Error validating the datasegment
GCS-COM-015 Error submitting the datasegment
GCS-COM-016 Unexpected error occurred during runtime
GCS-COM-017 Error deleting the extended datasegment
GCS-COM-018 Remove lock failed
GCS-COM-019 Revert call to extended datasegment failed
GCS-COM-020 Revert call to subdomain datasegment failed
GCS-COM-021 Error deleting the subdomain datasegment
GCS-COM-022 Authorize call to extended datasegment failed
GCS-COM-023 Authorize call to subdomain datasegment failed
GCS-COM-025 Client error occurred during API call
GCS-COM-026 Invalid datasegment code
GCS-DEL-001 Record deleted successfully
GCS-DEL-002 Record(s) deleted successfully
GCS-DEL-003 Modifications didn’t match valid unauthorized modifications that can be
deleted for this record
GCS-DEL-004 Send all unauthorized modifications to be deleted for record that is not
authorized even once.
GCS-DEL-005 Only Maker of first version of record can delete modifications of record
that is not once authorized.
GCS-DEL-006 No valid unauthorized modifications found for deleting
GCS-DEL-007 Failed to delete. Only maker of the modification(s) can delete.
GCS-DEL-008 Failed to Delete the record
GCS-DEL-009 No valid pre-validated modifications found for deletion
GCS-MOD-001 Closed Record cannot be modified
GCS-MOD-002 Record Successfully Modified
GCS-MOD-003 Record marked for close, cannot modify.
GCS-MOD-004 Only maker of the record can modify before once auth
GCS-MOD-005 Not amendable field, cannot modify
GCS-MOD-006 Natural Key cannot be modified
GCS-MOD-007 Only the maker can modify the pending records.
GCS-MOD-008 Failed to Update the record
GCS-REOP-003 Successfully Reopened
GCS-REOP-01 Unauthorized Record cannot be Reopened
GCS-REOP-02 Failed to Reopen the Record, cannot reopen Open records
GCS-REOP-03 Successfully Reopened
GCS-REOP-04 Unauthorized record cannot be reopened, record should be closed and
authorized
GCS-REOP-05 Failed to Reopen the record
GCS-REVT-01 Record reverted successfully

B-42
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

GCS-REVT-02 Failed to Revert the record
GCS-SAV-001 Record already exists
GCS-SAV-002 Record Saved Successfully.
GCS-SAV-003 The record is saved and validated successfully.
GCS-SAV-004 Failed to create the record
GCS-VAL-001 The record is successfully validated.
GCS-LOCK-01 Remove dirty lock failed
CACG-OVC-VAL-01 Combination of Exception code $1 and Source code $2 has to be
unique for an override configuration.
CACG-OVC-VAL-02 Minimum one Language record is mandatory for Exception Code $1
CACG-OVC-VAL-03 Child Level Source Code cannot be the same as the Origin Source
Code or its Parent Source Code.
PLATO-EVNT-001 Failed to update
PLATO-EVNT-002 Record already exists
IC-INPT-002 Exceeded accGrp max size 6
IC-INPT-003 AccGrp not sent
IC-INPT-004 Exceeded accGrpDesc max size 2000
IC-INPT-005 AccGrpDesc not sent
IC-INPT-006 Exceeded extAccGrp max size 64
IC-INPT-007 AxtAccGrp not sent
IC-INPT-008 Exceeded extAccGrpDesc max size 2000
IC-INPT-009 ExtAccGrpDesc not sent
IC-INPT-010 Exceeded extAccGrpType max size 1
IC-INPT-011 ExtAccGrpType not sent
IC-INPT-012 Exceeded productCode max size 4
IC-INPT-013 ProductCode not sent
IC-INPT-014 Exceeded ccy max size 3
IC-INPT-015 Ccy not sent
IC-INPT-016 Exceeded open max size 1
IC-INPT-017 Open not sent
IC-ACC-08 Required Parameters for Account Class transfer not maintained
IC-ACC-09 Unhandled Exception occurred during Account Class transfer check
IC-SPRM-001 Service Parameters cannot be empty
IC-GRC005 Booking GL details and accounting details are mandatory if Liquidation
mode is Liquidate to GL or Liquidate to Different Account respectively
IC-BAT-142 Error Occurred during Service Call to Pre Branch Resolution
IC-BAT-160 Failed while getting pending count for Intraday Batch
IC-BAT-161 Failed during service call for Intraday Batch
IN-HEAR-583 Period Dates should be within Financial Cycle Start and End Date
GCS-COM-027 Not a valid Key Id: $1)
IC-PRD120 Defer liquidation days should not be entered when defer liquidation flag
is not selected
IC-PRD121 Defer before month end days should not be entered when defer
liquidation flag is not selected

B-43
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

IC-PRD122 Defer liquidation days or defer before month end days should be entered
when defer liquidation flag is selected
IC-PRD123 Both start from account opening and defer liquidation days flags cannot
be selected at the same time
IC-PRD124 Days before month end should not be entered for frequency days
IC-PRD125 Both defer liquidation days and defer before month end day cannot be
entered at the same time
IC-PRD126 Accrual cycle should be None when accrual frequency is Daily
IN-HEAR-590 The entered characters exceed the maximum length allowed for Period
Code
IN-HEAR-586 The entered characters exceed the maximum length allowed for
Financial Cycle
IN-HEAR-587 The entered characters exceed the maximum length allowed for
Description
IC-PRD131 Min Effective Value cannot be greater than Max Effective Value
IC-PRD132 Minimum Variance cannot be greater than Maximum Variance
DDA-TBS-MAND-08 Event SerialNo is mandatory
DDA-TBS-MAND-09 Transaction details is missing
DDA-TBS-MAND-10 More than 99 entries/blocks/blockModifications are not allowed in a DDA
Transaction
DDA-TBS-MAND-11 Account Number is mandatory
DDA-TBS-MAND-12 Account Branch is mandatory
DDA-TBS-MAND-13 Account Currency is mandatory
DDA-TBS-MAND-14 Requested Block Amount $1 is invalid or less than or equal to Zero
DDA-TBS-MAND-15 Block Expiry Date is mandatory for Lien Block
DDA-TBS-MAND-16 Credit Debit Indicator is invalid
DDA-TBS-MAND-18 One or more revaluation parameter is missing
DDA-TBS-DEFA-01 Error while defaulting Transaction attributes
DDA-TBS-DEFA-02 Source Code $1 does not exists
DDA-TBS-DEFA-03 TransactionCode $1 does not exists
DDA-TBS-DEFA-04 No Transaction Code is defined in source preference $1
DDA-TBS-DEFA-05 Branch $1 does not exist
DDA-TBS-DEFA-06 Error while fetching Branch date for transaction branch $1
DDA-TBS-BDRQ-01 Invalid Input
DDA-TBS-BDRQ-02 Block Type is invalid
DDA-TBS-BDRQ-03 Invalid Action given in the Block modification request
DDA-TBS-BDRQ-05 AutoRelease $1 is invalid
DDA-TBS-BDRQ-06 AvailableDays $1 is invalid
DDA-TBS-BDRQ-07 Availability Info is invalid
DDA-TBS-DUP-01 More than one block cannot be requested on an account $1, branch $2,
and currency $3 in a Transaction
DDA-TBS-DUP-02 Block requested does not exists on account $1, branch $2 and
currency $3 under EcaRefNo $
DDA-TBS-DUP-03 Error in Amount Block Duplicate Validation
DDA-TBS-ACNT-01 Account Number $1 does not exist

B-44
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

DDA-TBS-ACNT-02 Posting into Suspense Entry as Account Number $1 does not exist
DDA-TBS-CUST-01 Customer $1 not found of account $2
DDA-TBS-EAVL-01 Error in External Accounting(EA) Validation
DDA-TBS-EAVL-02 Local Holiday Check for next working day has Failed. Please check
whether Local Holiday has been maintained.
DDA-TBS-EAVL-03 Rounded branchLcyAmount $1 is different from actual
branchLcyAmount $2
DDA-TBS-EAVL-04 BranchLcyAmt $1 is invalid or less than or equal to Zero
DDA-TBS-EAVL-05 Exchange rate $1 is invalid or Zero
DDA-TBS-EAVL-06 accountCcyAmt $1 is invalid
DDA-TBS-EAVL-07 Rounded accountCcyAmount $1 is different from actual
accountCcyAmount $2
DDA-TBS-OVDH-01 Referral processing is not allowed
DDA-TBS-OVDH-02 Error while sending Referral processing request
DDA-TBS-OVDH-04 Transaction Pending for Referral Approval of accounts $1
DDA-TBS-OVDH-05 Referral not allowed for accounts $1
DDA-TBS-TXNH-01 Unexpected Error
DDA-TBS-TXNH-02 Error/Override to be handled
DDA-TBS-RSUP-01 Transaction/Transaction details not found while updating Referral status
DDA-TBS-BALP-01 Insufficient Balance. Need $1 $2 to process the accounting / amount
block entry
DDA-TBS-BALP-02 Requested decrease amount $1 is more than Outstanding block
amount $2
DDA-TBS-BALV-01 Requested block amount cannot be negative
DDA-TBS-BALV-02 Amount Block is not active
DDA-TBS-BALV-03 Requested modification amount is equal to outstanding amount
DDA-TBS-BALV-04 Invalid ECA Reference Number
DDA-TBS-BALV-05 Invalid Block Reference Number
DDA-TBS-LMIT-01 Error(s) $1 raised from Limit system
DDA-TBS-RTL-01 Error(s) $1 raised from RTL system
DDA-TBS-EAVL-08 $1 $2 cannot be positive for a reversal transaction
DDA-TBS-UNVL-01 Error while processing Unauthorized transaction
DDA-TBS-UNVL-02 Transaction cannot be authorized by maker
DDA-TBS-UNVL-03 Transaction has been already deleted by maker
DDA-TBS-UNVL-04 Transaction can be deleted only by maker
DDA-TBS-UNVL-05 Transaction has been already authorized by checker
DDA-TBS-DEFA-07 Transaction status for Source Code $1 does not exists
DDA-TBS-PTYV-02 Customer Whereabouts are unknown.
DDA-TBS-PTYV-01 Customer is Frozen
DDA-TBS-PTYV-03 Customer is bankrupt
DDA-TBS-CUST-02 Customer validation failed
DDA-TBS-ACNT-03 Unexpected Error while validating account $1
DDA-TBS-EAVL-10 Error while rounding $1 , Currency $2 is not maintained for country $3
DDA-TBS-CHQE-01 Cheque Block failed

B-45
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

DDA-TBS-CHQE-02 Cheque Block and Utilization failed
DDA-TBS-CHQE-03 Cheque Utilization failed
DDA-TBS-CHQE-04 Cheque Undo failed
DDA-TBS-CHQE-05 Instrument code mismatch, should pass the same instrument code that
blocked in ECA.
DDA-TBS-BDRQ-08 Number of transaction in single request should be within the range of 1
and $1
DDA-TBS-BDRQ-09 Number of legs in single transaction request should be within the range
of 1 and $1
DDA-TBS-INLM-01 Temporary Overdraft Limit has been utilized for this transaction
DDA-TBS-INLM-02 DayLight Limit has been utilized for this transaction
DDA-TBS-INLM-03 AUF Limit has been utilized for this transaction
DDA-TBS-BDRQ-04 TxnInitDate is Invalid
DDA-TBS-BDRQ-10 BlockExpiryDate is Invalid
DDA-TBS-BDRQ-11 ValueDate is Invalid
DDA-TBS-UCOL-01 Branch $1 not found
DDA-TBS-UCOL-02 Data not found
DDA-TBS-UCOL-03 Missing Mandatory Request Parameter(s)
DDA-TBS-UCOL-04 Request Processed Successfully
DDA-TBS-UCOL-05 PreviousWorkingDay of Branch $1 not found
DDA-TBS-EODP-01 Branch $1 not found
DDA-TBS-EODP-02 $1 is not same as previous working day $2 from core branch
DDA-TBS-EODP-03 Either of branch status or eoDdate is only allowed in the request
DDA-RQS-FAL-001 Error while Processing request
DDA-RQS-SUC-002 Request Processed Successfully
DDA-RQS-VAL-003 Allowed value for listExternalFlag is Y/N
DDA-RQS-VAL-004 Previous level approval is pending
DDA-RQS-VAL-005 Queue overrides had rejected already
DDA-RQS-VAL-006 Referral allowed flag is missing
DDA-RQS-VAL-007 Invalid queue type
DDA-RQS-VAL-008 Invalid override code
DDA-RQS-MAN-009 Override code is missing
DDA-RQS-DUP-010 Duplicate Override code present in txn leg
DDA-RQS-MAN-011 Either Request or Entry ref no is missing
DDA-RQS-VAL-012 Invalid Request
DDA-RQS-VAL-013 Allowed value for approvalStatus is A/R/P/C
DDA-RQS-VAL-014 Invalid external referral
DDA-RQS-VAL-015 Failed to update status to transaction and balance service
DDA-RQS-VAL-016 Account number is mandatory
DDA-RQS-VAL-017 Operation is mandatory
DDA-RQS-VAL-018 TransactionType is mandatory
DDA-RQS-VAL-019 CustomerNo is mandatory
DDA-RQS-VAL-020 Amount is mandatory
DDA-RQS-VAL-021 SourceSystem is mandatory

B-46
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

DDA-RQS-VAL-022 EntryMasterRefNo is mandatory
DDA-RQS-VAL-023 Action is mandatory and expected value either A or P
DDA-RQS-DUP-024 Duplicate record found
DDA-RQS-VAL-025 Invalid Queue type
DDA-RQS-VAL-027 Current user not authorized to approve/reject
DDA-RQS-VAL-028 Current user can approve/reject only one level
DDA-RQS-VAL-029 Override code already posted for this entry
DDA-TBS-VALI-01 Error while field validations
DDA-TBS-VALI-02 Case/format of the value for the field $1 is invalid
DDA-TBS-VALI-03 Length of the value for the field $1 is invalid
DDA-TBS-VALI-04 Invalid Input for $1
ACC_PRD-01 Unhandled Exception occurred
ACC_PRD-02 Invalid Product Accounting entry setup
ACC_PRD-03 Product code cannot be null
ACC_PRD-04 IC Branch Date not available for the current branch
BC-00234 Product End Date cannot be less than today
GC-CLS-02 Record Successfully Closed
GC-REOP-03 Successfully Reopened
IC-ACC-01 Branch Dates could not be resolved
IC-ACC-02 Failed while fetching user globals
IC-ACC-03 Could not get account
IC-ACC-04 Failed during Lookup
IC-ACC-05 Unhandled exception occurred during Lookup
IC-ACC-06 Bombed while converting the amount
IC-ACC-07 Unhandled Exception occurred
IC-ACC-50 Exception Occurred while querying Intraday Table for Product Accrual
IC-ACC-51 Exception Occurred while posting Liquidation Netting
IC-ACC-52 Failed while populating Product Accrual Entries
IC-ACC-53 Failed while updating final status
IC-ACC-54 Failed while querying branch parameters
IC-ACC-55 Lookup failed for product code $1
IC-ACC-57 Failed During Currency Conversion for product $1
IC-ACC-58 Failed while marking entry passed for product $1
IC-ACC-59 Exception Occurred while preparing Accounting Entries for Product
Accrual for product $1
IC-CHGERR01 Failed while fetching user globals
IC-CHGERR02 Branch Dates could not be resolved
IC-CHGERR03 Could not get account
IC-CHGERR04 Could not get account
IC-CHGERR05 Error Occurred during Initialization
IC-CHGERR06 Bombed while converting the amount
IC-CHGERR07 Failed while deriving charge amount
IC-CHGERR08 Failed while deriving min/max amount

B-47
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

IC-CHGERR09 Failed during LCY Conversion
IC-CHGERR10 Failed While Caching Details for Charge Slab
IC-CHGERR11 Problem as both discount amt and discount percentage maintained
IC-CHGERR12 Failed while fetching Slab Details
IC-CHGERR13 Failed while fetching Tier Details
IC-CHGERR14 Failed during amount round
IC-CHGERR17 Failed while fetching product details
IC-CHGERR19 Failed during currency conversion
IC-CHGERR23 Failed while fetching Charge Entries
IC-CHGERR24 Failed while Processing Charge
IC-CHGERR25 Failed while updating liqd dates
IC-CHGERR28 Could not get the book type
IC-PRD054 Value of Accrual Day should be less than or equal to 31
IC-PRD061 Frequency is blank in product preferences
IC-PRD201 Interest liquidation frequency has to be monthly and Liquidation at
Month End flag has to be checked if the Split Interest Adj for Prev Year
is required
IC-RL0007 Rule Id has invalid characters
IC-RL0008 Blank characters are not allowed in Rule Id
IC-RL0009 Rule Id - First character should be an alphabet or underscore
IC-RL0048 Requires atleast one formula with a valid expression for a rule
IC-RL0056 Required atleast one booked formula to save the rule
IC-RLM060 Rounding Required should be checked when Book Flag is "Booked" and
periodicity is "Daily/Periodic"
IC-RLM061 Accruals Required should be Unchecked when Book Flag is "Non-
Booked" and periodicity is "Daily/Periodic"
IC-RLM069 Length of Rule Id should be equal to 4 characters
IC-RULE-01 SDE Id and UDE Id should be different
IC-RULE-02 Result cannot have logical operator
MM-10051 Product Code should be 4 characters
IC-BAT-131 Error Occurred during Service Call to Allocation
IC-BAT-132 Error Occurred during Service Call to Interest Calc
IC-BAT-133 Error Occurred during Service Call to Interest Accrual
IC-BAT-134 Error Occurred during Service Call to Interest Liquidation
IC-BAT-135 Error Occurred during Service Call to Charge
IC-BAT-136 Error Occurred during Service Call to Accounting
IC-BAT-137 Error Occurred during Service Call to Product Accounting
IC-BAT-138 Error Occurred during Service Call to Resolve Branch
IC-BAT-139 Error Occurred during Service Call to Resolve Account
IC-BAT-140 Error Occurred during Service Call to Mark Cutoff
IC-BAT-141 Error Occurred during Service Call to Release Cutoff
IC-BAT-121 Failed in verifying pending process for the branch
CS-PRD002 Product code should be of four characters.
IC-PRCBT003 Profit calculation exclusion batch not executed for the given period

B-48
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

DDA-STMT-001 Inserted successfully
DDA-STMT-002 Failed while inserting into statement
DDA-STMT-003 From date cannot be greater than To date
DDA-STMT-004 To date cannot be a future date
DDA-STMT-005 Successfully Deleted
DDA-STMT-006 Record doesn't exist
DDA-STMT-007 Processing Reference Number is Null.
DDA-STMT-008 Updated successfully
DDA-STMT-009 Failed while updating last statement generation date
DDA-STMT-010 Customer is not maintained
DDA-STMT-011 Statement Preference is not maintained for the Account
DDA-STMT-012 Account provided is not available
DDA-STMT-013 Account number is mandatory
DDA-STMT-015 Stmt Entries for Account is not maintained properly, please check data
in entries table
DDA-STMT-019 Request Successfully Processed
DDA-STMT-016 Failed while sending advice
DDA-STMT-017 Failed To Invoke generate statement
DDA-STMT-018 Thank you for your request to download the statement. We are
preparing your statement now. You can come back and download it after
few minutes.
DDA-STMT-020 Unexpected Error occurred during save
PLATO-EVNT-001 Failed to update
PLATO-EVNT-002 Record already exists
RACC-ACC-COM-A1 Not a Valid Limit Type
RACC-ACC-COM-A2 Start Date can not be greater than End Date
RACC-ACC-COM-A3 Input either rate code or rate value for a limit category
RACC-ACC-COM-A4 Rate Value cannot be equal to or less than zero
RACC-ACC-COM-A5 Limit Type can not be null
RACC-ACC-COM-A6 Linkage Reference can not be null
RACC-ACC-COM-A7 Linkage Branch can not be null
RACC-ACS-VAL-A1 Linked Amount can not be null
RACC-ACS-VAL-A2 Input Either Linked Amount or Linked Percentage for a Limit Category
RACC-ACS-VAL-A3 Source can not be null
RACC-ACS-VAL-A4 Secured OD Details are not allowed when Od Facility required is set to
N in Account Class
RACC-ACS-VAL-A5 Unsecured OD Details are not allowed when Od Facility required is set
to N in Account Class
RACC-ACS-VAL-A6 OD Facility is required indicating atleast one Limit Type or Unsecured/
Secured details are required
RACC-ACS-VAL-A7 Courtesy Pay Start Date can not be null
RACC-ACS-VAL-A8 Courtesy Pay Start Date can not be after Courtesy Pay End Date
RACC-ACS-VAL-A9 Fund Utilization sequence should be BC Since Courtesy Pay Limit is
Required
RACC-ACS-VAL-AA Courtesy Pay start date can not be before account opening date

B-49
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

RACC-ACS-VAL-AB Linked amount cannot be less than or equal to 0
RACC-ACS-VAL-AC Invalid limit start date for $1
RACC-ACS-VAL-C1 Account can be closed only if Status is Normal
RACC-ACS-VAL-C2 Account cannot be closed as limit linkages are available
RACC-ACS-VAL-C3 Account cannot be closed as TOD Limit is available
RACC-ACS-VAL-C4 Account cannot be closed as unauthorised cheque book exists for this
account
RACC-ACS-VAL-C5 Account cannot be closed as active cheque book is linked to this
account
RACC-ACS-VAL-C6 Account cannot be closed as unused check leaves exists for this
account
RACC-ACS-VAL-C7 Account cannot be closed as uncollected funds or unauthorized funds or
non-zero balance or amount block exists for this account
RACC-AMA-VAL-E0 Account Auto Modification Web Model cannot be null
RACC-AMA-VAL-E1 Unknown Account Modification Type - $1
RACC-AMA-VAL-E2 No Account Modification Handler present for the given modification type
RACC-AMA-VAL-E3 New Account Class cannot be null or blank
RACC-AMA-VAL-E4 Invalid Account Basic Details Modification type.
RACC-AMA-VAL-E5 Account Status is null/empty
RACC-AUT-ERR-E0 Unable to fetch state configuration maintenance
RACC-AUT-ERR-E1 State configuration is not available for configKey
[accountClass~domain~state~currency] - $1
RACC-AUT-ERR-E2 Unable to fetch permanent address of customer - $1
RACC-AUT-ERR-E3 Permanent address state is not maintained for customer - $1
RACC-CMC-VAL-E0 Unable to fetch customer details
RACC-CMC-VAL-E1 Customer is Frozen
RACC-CMC-VAL-E2 Address Advice Name is not matching with Configured List
RACC-PTY-ERR-E1 Unable to fetch permanent address of customer - $1
RACC-PTY-ERR-E2 Permanent address state is not maintained for customer - $1
RACC-STA-ERR-E0 Unable to fetch state configuration maintenance
RACC-STA-ERR-E1 State configuration is not available for configKey
[accountClass~domain~state~currency] - $1
RDDA-ACC-GUA-01 Account Guardian must not be Empty/Null
RDDA-ACC-GUA-02 Guardian CustomerID length is out of limit
RDDA-ACC-GUA-03 Guardian Relationship must not be Empty/Null
RDDA-ACC-GUA-04 Guardian Type must be G/C/S
RDDA-ACC-GUA-05 Account Guardian Details must not be Empty/Null
RDDA-ACC-NOM-01 Minor Flag does not match with Nominee Date of Birth
RDDA-ACC-NOM-02 Guardian details are mandatory when nominee is a minor
RDDA-ACC-NOM-03 Nominee relationship cannot be empty
RDDA-ACC-NOM-04 Account Nominee must not be Empty/Null
RDDA-ACC-NOM-05 Nominee Last Name must not be Empty/Null
RDDA-ACC-NOM-06 Nominee CustomerID length is out of limit
RDDA-ACC-NOM-07 Nominee First Name must not be Empty/Null

B-50
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

RDDA-ACC-NOM-08 Nominee FirstName length is out of limit
RDDA-ACC-NOM-09 Nominee Relationship length is out of limit
RDDA-ACC-NOM-10 Nominee DOB must not be Empty/Null
RDDA-ACC-NOM-11 Nominee StreetName length is out of limit
RDDA-ACC-NOM-12 Nominee MiddleName length is out of limit
RDDA-ACC-NOM-13 Nominee LastName length is out of limit
RDDA-ACC-NOM-14 Nominee PostCode length is out of limit
RDDA-ACC-NOM-15 Nominee Locality is out of limit
RDDA-ACC-NOM-16 Nominee Country length is out of limit
RDDA-ACC-NOM-17 Nominee BuildingNumber length is out of limit
RDDA-ACC-NOM-18 Nominee City length is out of limit
RDDA-ACC-NOM-19 Nominee State length is out of limit
RDDA-ACC-NOM-20 Nominee Email length is out of limit
RDDA-ACC-NOM-21 Nominee Phone length is out of limit
RDDA-ACC-NOM-22 Nominee Mobile length is out of limit
RDDA-ACC-NOM-23 Account Nominee Details must not be Empty/Null
RDDA-ACC-NOM-24 Guardian details should not be sent for non minor
RDDA-ACC-NOM-25 Guardian Fname length is out of limit
RDDA-ACC-NOM-26 Guardian Mname length is out of limit
RDDA-ACC-NOM-27 Guardian Lname length is out of limit
RDDA-ACC-NOM-28 Guardian Country length is out of limit
RDDA-ACC-NOM-29 Guardian Relation length is out of limit
RDDA-ACC-NOM-30 Guardian Street length is out of limit
RDDA-ACC-NOM-31 Guardian Building Number length is out of limit
RDDA-ACC-NOM-32 Guardian Locality length is out of limit
RDDA-ACC-NOM-33 Guardian City length is out of limit
RDDA-ACC-NOM-34 Guardian State length is out of limit
RDDA-ACC-NOM-35 Guardian Zipcode length is out of limit
RDDA-ACC-NOM-36 Guardian Email length is out of limit
RDDA-ACC-NOM-37 Guardian Phone length is out of limit
RDDA-ACC-NOM-38 Guardian Mobile length is out of limit
RDDA-ACC-PRF-01 Banking Channels cannot be added when Direct Banking Required is
false
RDDA-ACC-PRF-02 Banking Channel details must be provided when Direct Banking
Required is true
RDDA-ACC-PRF-03 Invalid Banking Channel: $1
RDDA-ACC-PRF-04 Direct Banking Required flag can be Y or N only
RDDA-ACC-PRF-05 Auto reorder cannot be enabled if chequebook is not required
RDDA-ACC-PRF-06 Chequebook names should not be sent if chequebook is not required
RDDA-ACC-PRF-07 Reorder details should not be sent if auto reorder is not enabled
RDDA-ACS-VAL-A1 Joint Holder start date can not be before account open date
RDDA-ACS-VAL-A2 Joint Holder details must be sent only when joint account is required
RDDA-ACS-VAL-A3 Joint Holder details must be sent if joint account is required

B-51
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

RDDA-ACS-VAL-A4 Primary customer number and joint holder customer number cant be
equal
RDDA-ACS-VAL-A5 Mode of operation and Joint account required must match
RDDA-ACS-VAL-B1 Joint Holder must not be Empty/Null
RDDA-ACS-VAL-C1 Customer ID must not be Empty/Null
RDDA-ACS-VAL-C2 Relationship type is not given
RDDA-ACS-VAL-C3 Joint Holder Type is not given
RDDA-ACS-VAL-C4 Start Date must not be Empty/Null
RDDA-ACS-VAL-C5 Joint Holder Details must not be Empty/Null
RDDA-ACS-VAL-C6 Joint Holder Type is invalid
RDDA-ACS-VAL-C7 Relationship Type is invalid
RDDA-ACS-VAL-C8 Joint Holder start date cannot be after end date
RDDA-ACS-VAL-D1 Customer ID length is out of limit
RDDA-ACS-VAL-D2 Relationship length is out of limit
RDDA-ACS-VAL-D3 Joint Holder Type length is out of limit
RACC-ACC-VAL-B1 Not a valid Limit Type
RACC-ACC-VAL-B2 Limit Type cannot have null value
RACC-ACC-VAL-B3 Rate Value should be between 0 or 100
RACC-ACC-VAL-B4 Max Rate cannot be a negative value
RACC-ACC-VAL-B5 Max Rate should be between 0 or 100
RACC-ACC-VAL-B6 Max Rate cannot have null value
RACC-ACC-VAL-B7 Min Rate cannot be a negative value
RACC-ACC-VAL-B8 Min Rate should be between 0 or 100
RACC-ACC-VAL-B9 Min Rate cannot have null value
RACC-ACC-VAL-BA Maximum Rate should be greater than or equal to Minimum Rate
RACC-ACC-VAL-BB Entered rate outside acceptable range for interest rate
RACC-ACC-VAL-BC Input either rate code or rate value for a limit category
RACC-ACC-VAL-BD Courtesy pay limit required flag value is not valid
RACC-ACC-VAL-BE Courtesy pay limit can only be given if courtesy Pay limit is required
RACC-ACC-VAL-BF Courtesy pay limit required flag value cannot be null
RACC-ACC-VAL-BG Courtesy pay limit can not be less than or equal to 0
RACC-ACC-VAL-BH Courtesy pay limit should be given if courtesy pay limit is required
RACC-ACC-VAL-BI OD Facility Required can not be selected if Courtesy pay Limit is
Required
RACC-ACC-VAL-BJ Daylight Limit Required can not be selected if Courtesy pay Limit is
Required
RACC-ACC-VAL-BK Uncollected fund margin can not be given if Courtesy pay Limit is
Required
RACC-ACC-VAL-BL Fund utilization sequence at source code level can not be anything else
other than BC
RACC-ACC-VAL-BM Overdue Parameters are not allowed when courtesy pay limit is required
RACC-ACC-VAL-BN Courtesy Pay Fee Recieving GL/Account is mandatory if Courtesy Pay
Charge Code has been given
RACC-ACC-VAL-BO Courtesy pay limit has to be a number

B-52
 Appendix B

Table B-1 (Cont.) List of Error Codes and Messages

Error Code Error Message

RDDA-ACC-VAL-01 Account Type should be of S or U
RDDA-ACC-VAL-02 Account Class cannot be modified
RDDA-ACS-VAL-B1 Joint Holder must not be Empty/Null
RDDA-ACS-VAL-C1 Customer ID must not be Empty/Null
RDDA-ACS-VAL-C2 Relationship must not be Empty/Null
RDDA-ACS-VAL-C3 Joint Holder Type must not be Empty/Null
RDDA-ACS-VAL-C4 Start Date must not be Empty/Null
RDDA-ACS-VAL-C5 Joint Holder Details must not be Empty/Null
RDDA-ACS-VAL-C6 Joint Holder Type is invalid
RDDA-ACS-VAL-C7 Relationship Type is invalid
RDDA-ACS-VAL-C8 Joint Holder Description must not be Empty/Null
RDDA-ACS-VAL-C9 Relationship type must not be Empty/Null
RDDA-ACS-VAL-D1 CustomerID length is out of limit
RDDA-ACS-VAL-D2 Relationship length is out of limit
RDDA-ACS-VAL-D3 Joint Holder Type length is out of limit
RDDA-ACS-VAL-D4 Relationship Description must not be Empty/Null
RDDA-ACS-VAL-D5 Modification is not allowed after authorization
RDDA-ACS-VAL-D6 Cannot have more than one Garnishment record

B-53
Index
A
Account 360, 3-16
J
Account Address Update, 3-28 Joint Holder Maintenance, 3-32
Account Closure, 3-53 Joint Holder Type, 1-24
Account Closure Inquiry, 3-124
Account Preferences, 3-49
Account Statement Frequency, 3-64 N
Account Status Change, 3-70 Nominee Details Update, 3-38
Account Transactions, 3-120
Activate Dormant Account, 3-68
Ad hoc Account Statement, 3-61 R
Advance against Uncollected Funds, 3-82
Relationship Type, 1-26
Amount Block, 3-85

B S
Stop Cheque Payment, 3-99
Bulletin Board Maintenance, 2-19
Business Events in Oracle Banking Retail
Accounts, 3-129 T
Business Product, 1-1
Temporary Overdraft Limit, 3-79
Test Simple Account Creation, 1-21, 1-22
C Test Simple Account View, 1-23
Cheque Book Request, 3-94
Cheque Book Status, 3-96 U
Cheque Status Inquiry, 3-122
Create Business Process, 2-9 Unsecured Overdraft Limits, 3-73
Create Business Product, 1-2, 2-2
Create Joint Holder Type, 1-24 V
Create Relationship Type, 1-27
Create Service Preferences, 2-17 View and Modify Amount Block, 3-88
View and Modify Stop Cheque Payment, 3-106
View Business Process, 2-15
D View Business Product, 1-20, 2-6
Dashboard, 3-2 View Joint Holder Type, 1-25
View Relationship Type, 1-27
View Service Preferences, 2-18
F
Functional Activity Codes, A-1

Index-1