FOOD ORDERING SYSTEM
A PROJECT REPORT
Submitted by
Mohd Talib Siddiqi-22BCS13509
Deepanshu -22BCS14890
Akshat Gora-22BCS13546
in partial fulfilment for the award of the degree of
Bachelor of Engineering
IN
Computer Science and Engineering
Chandigarh University
April 2025
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BONAFIDE CERTIFICATE
Certified that this project report “FOOD ORDERING SYSTEM” is the
bonafide work of “Kirandeep Kaur, Aman Tyagi, Raunak Srivastava” who
carried out the project work under my/our supervision.
SIGNATURE
Prof. Parneet kaur
SUPERVISOR
Computer Science and Engineering
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TABLE OF CONTENT
List of Figures .............................................................................................................. 4
List of Tables ................................................................................................................ 5
List of Standards .......................................................................................................... 5
CHAPTER 1. INTRODUCTION .............................................................. 6
1.1. Introduction to Project ........................................................................................ 6
1.2. Identification of Problem .................................................................................... 6
CHAPTER 2. BACKGROUNG STUDY / LITERATURE REVIEW ... 8
2.1. Literature Review ............................................................................................... 8
2.2. Existing Solutions ............................................................................................... 10
2.3. Problem Definition ............................................................................................. 10
2.4. Goals/Objective .................................................................................................. 10
CHAPTER 3. DESIGN FLOW / PROCESS ............................................ 11
3.1. Evaluation & Selection of Specifications/Features ............................................11
3.2. Analysis of Features and finalization subject to constraints ...............................11
3.3. Design Flow ........................................................................................................ 12
CHAPTER 4. RESULT ANALYSIS AND VALIDATION ........................13
4.1. Implementation of Solution ................................................................................ 13
CHAPTER 5. CONCLUSION AND FUTURE WORK .......................... 16
5.1. Conclusion .......................................................................................................... 16
5.2. Future Work ........................................................................................................ 16
REFERENCE .................................................................................................................... 17
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List of Figures
Figure 3.1 ........................................................................................................................... 12
Figure 4.1 ........................................................................................................................... 13
Figure 4.2 ........................................................................................................................... 13
Figure 4.3 ........................................................................................................................... 13
Figure 4.4 ........................................................................................................................... 14
Figure 4.5 ........................................................................................................................... 14
Figure 4.6 ........................................................................................................................... 14
Figure 4.7 ........................................................................................................................... 14
Figure 4.8 ........................................................................................................................... 15
Figure 4.9 ........................................................................................................................... 15
Figure 4.10 ......................................................................................................................... 15
Figure 4.11 ......................................................................................................................... 15
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List of Tables
Table 2.1 ............................................................................................................................. 9
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CHAPTER 1
INTRODUCTION
1.1. Introduction to Project
The goal of the food ordering system project is to make ordering meals for customers and
controlling it for restaurant owners easier and more efficient. Convenience is highly
appreciated in today's fast-paced world, and our application will give users an easy-to-
use platform to order their favourite meals from the comfort of their homes or
offices.Customers and restaurant owners can take advantage of an extensive array of
capabilities provided by the system. Consumers can securely make payments online,
peruse a large menu, choose their favourite things, and customise their orders.
Additionally, real-time order tracking will be available to them, guaranteeing that they
are updated on the progress of their order from preparation to delivery.This technology
offers restaurant operators an effective approach to centrally handle incoming orders.
They can quickly establish price, alter special offers, and add, remove, and update menu
items. In-depth reports and analytics are also produced by the system, giving owners the
power to optimise their operations and make data-driven decisions.The effort to create a
food ordering system will make use of contemporary technology and work with a range
of gadgets and operating systems, such as mobile apps and online browsers. The user-
friendly interface, robust encryption methods, and dependable payment channels
guarantee a smooth and safe ordering process for clients.The overall goal of this project
is to close the gap that exists between patrons and eateries by creating an easy, effective,
and pleasurable meal ordering procedure that benefits all parties.
1.2. Identification of Problem
Systems for ordering food have become a necessary component of the contemporary dining
experience, providing patrons with accessibility and convenience. Though these systems are
widely used, there are a number of issues that could compromise their efficacy and user
experience. Determining these issues is essential to creating and executing better meal ordering
system.
I. Order Completeness and Accuracy: Proper order capture, transmission, and preparation are
critical to client satisfaction. However, partial or wrong orders might result from communication
problems, culinary mishaps which can aggravate and dissatisfy clients.
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II. User Interface and Navigation : The entire user experience is greatly influenced by the user
interface. Customers may become frustrated and leave a website if it is difficult for them to
navigate menus, choose what they want, and place orders.
III. Order tracking and status updates: Clients value knowing how their orders are progressing
from placement to preparation and delivery. Customers may become uneasy and nervous about
their orders due to inadequate tracking mechanisms or a lack of real-time updates, which could
damage their opinion of the business.
IV. Customer Feedback and Support: In order to handle problems, settle grievances, and
enhance the user experience as a whole, efficient customer feedback procedures and attentive
support systems are crucial. Customers may feel ignored and disappointed if there are
inadequate routes for feedback or if they are not promptly assisted.
V. Scalability and Performance: Systems for ordering food must be able to manage demand
surges and expand their clientele. During peak hours, inadequate scalability can result in poor
performance, system disruptions, and irate customers.
CHAPTER 2
BACKGROUND STUDY / LITERATURE REVIEW
2.1. Literature Review
One of the sectors in the world with the fastest growth is the food industry. Platforms for
ordering meals online have become incredibly popular as a result of technology
improvements. Food ordering systems, which offer efficiency and convenience, have
completely changed the way people place meal orders. In order to develop a food ordering
system project, this background study intends to identify important elements and factors
to take into account.Before beginning the development of a food ordering system project,
it is imperative to conduct a competitive and market analysis. Examining popular online
meal ordering services like DoorDash, Grubhub, and Uber Eats can reveal details about
their features, user experience, and contentment with customers. For example, a college
student food ordering system might prioritise affordability and a variety of cuisines, while
a busy professional food ordering system might prioritise quick delivery and healthy
options.
It is necessary to create a detailed list of features and functionalities for the project
involving the food ordering system. This includes user registration, menu browsing,
restaurant selection, order placement, payment options, order tracking, feedback and
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rating, and customer support.A food ordering system project's success depends on its
ability to work with nearby eateries and food establishments. Important things to think
about include forming alliances, settling on commission terms, and putting in place a
productive ordering system for eateries. It's critical to determine the target audience's
demographics, preferences, and geographic location.
A thorough understanding of the market, target audience, features, functionalities, and
difficulties associated with the system can be gained from a background study on the
development of a food ordering system project. A well-thought-out food ordering system
can satisfy the requirements and tastes of patrons, eateries, and delivery staff by taking
these variables into account, which will ultimately result in a successful and user-friendly
platform.
2.2. Existing Solutions
The following are a few of the most well-liked food ordering system solutions currently in use:
Platforms for ordering meals online:
DoorDash: With over 2,000 locations in the US, Canada, Australia, Japan, and
Germany, DoorDash is a well-known online meal delivery service.
Grubhub: With a presence in over 4,000 US cities, Grubhub is another significant
player in the online meal ordering market.
Uber Eats: As a component of the Uber transportation network, Uber Eats is a food
delivery service. It is active in more than 6,000 global cities.
Apps for mobile meal ordering:
DoorDash app: Both iOS and Android smartphones can use the DoorDash app. It lets
users pay for their orders, track them in real time, and place food orders from their
preferred restaurants.
Grubhub app: iOS and Android users can also access the Grubhub app. It provides
features like order tracking and payment processing, just like the DoorDash app.
Uber Eats app: Devices running iOS, Android, and Windows Phone can download the
Uber Eats app. It lets users pay for their orders, track them in real time, and place food
orders from their preferred restaurants.
Systems for ordering food at kiosks:
The self-order kiosks at McDonald's: In the fast food industry, McDonald's was a
pioneer in the use of self-order kiosks. Customers can place their orders using the kiosks
without speaking to a cashier.
Self-Order Kiosks at Taco Bell: In certain of its locations, Taco Bell has started to
install self-order kiosks. Customers can place meal orders, personalise them, and pay for
them at the kiosks.
Starbucks Self-Order Kiosks: A few of Starbucks' locations now have self-order
kiosks installed. Customers can place drink, food, and pastry orders, as well as make
payment, at the kiosks.
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These are just a handful of the numerous food ordering system solutions currently in use.
Since the food ordering industry is always changing, new solutions are always coming up.
2.3. Problem Definition
This The goal is to create a food ordering system that offers consumers an easy and
effective means of ordering food from different restaurants and having it delivered to the
address of their choice.Currently, ordering food requires a number of steps and can take
some time. Often, customers must manually peruse the websites of several eateries,
choose the dishes they want, and then call or email to place their order. This can be a
laborious and error-prone process.Additionally, it can be difficult for restaurants and
customers to coordinate delivery, which can cause delays and misunderstandings. A
centralised platform that guarantees smooth communication between all parties involved
and expedites the ordering process for food is required. By offering a user-friendly
interface that allows customers to browse and choose from a variety of restaurants and
dishes, the food ordering system seeks to address these issues. Users will be able to
personalise their orders, provide delivery information, and make safe payments through
the system.
Additionally, the system will make it easier for customers and restaurants to
communicate, guaranteeing that all order details are accurately conveyed and that any
updates or changes can be easily communicated. By doing this, the delivery process will
experience fewer mistakes and delays.The overall goal of the meal ordering system is to
improve customer satisfaction by streamlining the ordering procedure, boosting
productivity, and fostering better customer-restaurant communication.
2.4. Goals / Objective
I. Ensure that customers have a smooth and convenient ordering process to increase customer
satisfaction.
II. Improve restaurant profitability by streamlining operations and cutting expenses.
III. Boost repeat business and customer loyalty with efficient marketing and promotions.
IV. Increase market penetration and draw in new clients by providing a large selection of meal
options and delivery services.
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CHAPTER 3
DESIGN FLOW / PROCESS
3.1. Evaluation & Selection of Specifications/Features
I. User Interface (UI) and User Experience (UX)
II. Ordering Flow
III.Menu Management
IV.Integration with Payment Gateways
V.Order Tracking
VI,Customer Reviews and Ratings
VII.Loyalty Programs and Discounts
VIII.Customer Support
IX.Integration with POS and Inventory Management
X.Analytics and Reporting (UI) Design
3.2. Analysis of Features and finalization subject to constraints
3.2.1. Analysis of Features
I. User Interface (UI) and User Experience (UX): An interface that is both aesthetically
pleasing and easy to use is essential for a meal ordering system.
II. Ordering Flow: Features like adding products to a cart, editing or removing items, etc., should be
part of a straightforward and efficient ordering process.
III. Menu Management: The system ought to facilitate simple menu management, including the
addition, modification, and removal of items or categories.
IV. Integration with Payment Gateways: Make sure the system accepts a variety of payment
methods, such as cash on delivery, digital wallets, and credit cards.
V. Order Tracking: Consumers ought to be able to monitor the progress of their orders, including
confirmation of the order, preparation, delivery, and projected arrival time.
VI. Customer Reviews and Ratings: Include a mechanism that lets patrons rate and review the food
or service.
VII. Loyalty Programs and Discounts: To encourage recurring business, think about including
features like loyalty programmes, coupons, discount codes, or rewards for referrals.
VIII. Customer Support: Give clients several ways to get in touch with you, including phone, email,
and live chat.
IX. Integration with POS and Inventory Management: For smooth operations and stock
management, if the food ordering system is for a restaurant, integration with the Point of Sale
(POS) system and inventory management is crucial.
X. Analytics and Reporting(UI) Design: Gather information on sales, popular products, customer
behaviour, and other crucial parameters.
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3.2.2. Finalization subject to constraints
I. The project must be completed within the budget allotted. Every development, testing, and
deployment operation ought to be carried out within the constraints of the available funds.
II. The project must be finished in the allotted time. Setting and keeping to deadlines for various
stages of development, testing, and deployment is part of this.
III. The development team, infrastructure, and technology are just a few examples of the resources
that must be taken into account when finishing the project. During the finalisation process, it
is necessary to take into consideration any resource limitations.
IV. Compatibility between the system and the current technological infrastructure is required. The
integration of the meal ordering system with current systems, such as payment gateways,
menu management systems, and customer databases, ought to be possible.
V. The functional requirements, or the features and capabilities anticipated from the meal ordering
system, must be met by the system. These specifications ought to be well-documented and taken
into account when things are being finalised.
VI. In order to handle an increasing number of users, orders, and transactions without
experiencing any performance degradation, the system should be developed and designed in
a certain way. In order to guarantee that the system can grow as needed in the future,
scalability requirements must be taken into account.
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3.3. Design Flow
Figure 3.1
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CHAPTER 4
RESULT ANALYSIS AND VALIDATION
4.1. Implementation of Solution
Figure 4.1
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Figure 4.2
Figure 4.3
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I. Contact Display
Figure 4.4
II. Edit Contact
Figure 4.5
Figure 4.6
Figure 4.7
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III. Search Contact
Figure 4.8
Figure 4.9
IV. Contact Delete
Figure 4.10
Figure 4.11
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CHAPTER 5
CONCLUSION AND FUTURE WORK
5.1. Conclusion
The creation of an effective and user-friendly food ordering system has the power to
completely transform dining establishments for both patrons and staff. These solutions
can improve client satisfaction, streamline restaurant operations, and reach a wider
audience by tackling the prevalent issues in the sector and adding cutting-edge features.In
summary, food ordering systems are essential to the modern dining experience because
they give patrons accessibility and convenience while giving eateries a chance to grow
their clientele. Food ordering systems will continue to be crucial in determining the
direction of the food industry because of their constant evolution and adaptation to the
shifting needs of patrons and eateries.
5.2. Future Work
Future research can improve the user experience and streamline restaurant operations in
a number of areas as the landscape of food ordering changes. Here are a few encouraging
avenues for further research and development:
I. Advanced Customization and Suggestions: Use cutting-edge machine learning algorithms to
customise suggestions based on user history, dietary needs, and personal preferences. Customers
will be able to find items that suit their individual needs and tastes as well as discover new dishes
thanks to this.
II. Voice Ordering and Natural Language Processing: To offer a smooth, hands-free ordering
experience, combine voice ordering capabilities with natural language processing (NLP).
Customers will be able to use natural language to place orders, ask questions, and change orders
as a result, increasing accessibility and convenience.
III.Artificial Intelligence for Order Optimisation: Make use of AI to streamline delivery times,
inventory control, and order routing. Restaurants will benefit from fewer delivery delays, less
food waste, and increased overall operational effectiveness as a result of this.
IV. Real-Time Kitchen Visualisation and Monitoring: To track order progress, spot
possible bottlenecks, and take proactive measures to resolve problems, install real-time kitchen
monitoring systems with visual dashboards. By doing this, restaurants will be able to maintain
order accuracy and on-time delivery while also improving transparency.
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REFERENCE
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2. J. Tritter (2013). A review of restaurant food ordering systems. R1249–R1255 in
Journal of Food Science, 78(8).
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platform featuring suggestion features. 129(7), 14–18, International Journal of
Computer Applications.
4. Yoo, J., and Hong, S. (2016). A literature review on smartphone-based food ordering
and delivery services. Worldwide Journal
5. Sultana, N., and Anwar, N. (2020). An analysis of online food ordering systems' user
satisfaction. 11(3), 210–215 in International Journal of Advanced Computer Science
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