Quick Setup Guide

TP-Link VX420-G2H
 Before you get started
1. Make sure you have an email or SMS from us advising that
your service is active.

2. Unplug your old broadband modem - this will ensure that

all your devices are connected to your new modem.

2
What are you setting up today?
TYPE OF INTERNET TURN TO PAGE

How to check if you have a Network

Termination Unit (NTU) FTTB 4
• If FTTB has previously been connected at your Modem only
premises, an NTU may already be plugged in
to your wall socket. FTTB 6
• If you have a new FTTB connection at a With a Network Termination Unit (NTU)
premises that needs an NTU, one will be
delivered with your modem.

Just looking to customise your WiFi network?

Turn to page 9.

3
 Set up FTTB (Modem only)

Phone Cable
Plug into handset
(optional)

Phone Cable
Plug into phone
wall socket

Ethernet Cable
Plug into device's
Ethernet port (optional)

PHONE DSL USB LAN1 LAN2 LAN3 LAN4 WAN RESET ON/OFF POWER
Power Cable
Plug into power outlet

4
Set up FTTB (Modem only)
1. Connect the power cable from your modem's Power Port to an electrical outlet.

2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.

3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.

4. Allow 15 minutes for your modem to boot up and connect automatically.

5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.

6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN
ports on your modem.

7. If you have a VoIP Phone service you’d like to use, plug a handset into the green Phone port. Please note that VoIP
Phone services from third-party providers are not supported by this modem.

8. Turn to page 8 to continue your setup.

5
 Set up FTTB with an NTU

Phone Socket
Plug into NTU's LINE + POWER port

Phone Cable
Plug into handset
(optional)

Network Termination Unit (NTU)

Plug into modem's DSL port

LINE + POWER LINE

Ethernet Cable
Plug into device's
Ethernet port (optional)

PHONE DSL USB LAN1 LAN2 LAN3 LAN4 WAN RESET ON/OFF POWER
Power Cables
Plug into power outlets

6
Set up FTTB with an NTU
1. Connect the power cables from your modem and Network Termination Unit (NTU)'s Power ports to electrical outlets.

2. Connect the included phone cable from your modem's grey DSL port to the NTU's LINE port.

3. Connect the other included phone cable from your NTU's LINE + POWER port to your telephone wall socket.

4. Make sure the electrical outlets for both devices are on, and press the modem's ON/OFF button.

5. Allow 15 minutes for your modem to boot up and connect automatically.

6. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.

7. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN
ports on your modem.

8. If you have a VoIP Phone service you’d like to use, plug a handset into the green Phone port. Please note that VoIP
Phone services from third-party providers are not supported by this modem.

9. Turn to page 8 to continue your setup.

7
 Connecting to WiFi
It’s easiest to connect your devices using your modem’s default WiFi
network name (SSID) and password – once connected, your devices
will remember the WiFi password for you.

You’ll find the default WiFi network name (SSID) and password on the
barcode sticker located on the base of your modem.

Your modem will automatically connect your devices to the best

WiFi network possible (i.e. 5GHz). Older devices may only be able to
connect to the 2.4GHz WiFi.

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Customise your WiFi settings
1. If you’d prefer to customise your WiFi network settings, you
can do so using a device connected to your modem via WiFi
or Ethernet cable.

2. Open your web browser and log in at http://192.168.1.1 with

the default password “admin”.

3. Select Wireless.

4. Enter your new Network Name (SSID) and Password as

desired.

5. Select Save to finish, then connect your devices using your

new WiFi network name (SSID) and password.

It’s good to love your neighbour, but not enough to give

them free WiFi! Always set a WiFi password and only share
it with people you trust.

9
 Get to know your modem's lights

10
 Warranty Information
1. How to claim under the warranty and your rights 1.4 The warranty does not apply to faults caused by any of the following
(Non Covered Events):
1.1 In order to claim under the warranty, you should contact us to advise
that you wish to claim under the warranty and answer any questions we a) any equipment not supplied by us;
have. We will assess whether you are eligible to claim under the warranty b) any interference with or modification to the equipment or a failure to use
and determine, at our option and in accordance with any specific terms it in accordance with instructions; or
that apply to the relevant equipment, whether to repair or replace your c) damage caused by you or someone who has used the equipment (for
equipment, or provide a credit. example misuse or exposure to liquid or excessive heat); or
TPG: d) an external event (for example a fire or flood).
• Phone: 13 14 23
• Email: [email protected] 1.5 If on inspection of the returned equipment we determine that the fault
was caused by a Non Covered Event, you will be charged for the
original equipment (or if the original equipment has already been paid
1.2 If we determine that your equipment needs to be returned, you will be
for, you will not be entitled to a refund) and the replacement equipment,
sent replacement equipment and a return freight bag in which to return
unless:
the faulty equipment.
a) you have not used the replacement equipment;
1.3 If the faulty equipment is not returned to us, with all cables, accessories
b) and you return it to us in its unopened packaging, in which case, you
and components, within 21 days of you receiving the replacement
will not be charged for the replacement equipment.
equipment and return freight bag, you will be charged the full price for
the purchase of the equipment that we sent to you, plus any shipping 1.6 The repair or replacement of equipment may result in loss of data (such
costs relating to the prepaid satchel that was sent to you. You will also as loss of custom settings).
still be charged for the original equipment and if the original equipment
has already been paid for, you will not be entitled to a refund.

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 Warranty Information
1.7 Goods presented for repair may be replaced by refurbished goods of 2. Warranty Period
the same type rather than being repaired. Refurbished parts may be
Period: 24 Months
used to repair the goods. If your equipment is replaced with refurbished
equipment, the warranty applies in relation to that refurbished
equipment from the remainder of the original Warranty Period or thirty 2.1 You must notify us of the fault with your equipment within the applicable
days, whichever is longer. Warranty Period (beginning from the date you purchased or ordered the
equipment)
1.8 The benefits given to you by this warranty are in addition to other rights
and remedies you may have at law. 2.2 We will repair, replace or provide credit for faulty equipment provided by us
at no cost to you, if you notify us of the fault within the applicable Warranty
1.9 Our goods come with guarantees that cannot be excluded under
Period.
the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and compensation for any other reasonably 2.3 However, we will charge you for the repair or replacement of faulty
foreseeable loss or damage. You are also entitled to have the goods equipment, if the fault was caused by a Non Covered Event.
repaired or replaced if the goods fail to be of acceptable quality and the
2.4 If we decide to repair the equipment, you must give us sufficient
failure does not amount to a major failure.
information to assess the fault, including allowing us to test your
1.10 This warranty is given by TPG Internet Pty Ltd (ABN 15 068 383 737). personal computer.
You can contact us on 13 14 23 or via email to [email protected] if
you have any questions regarding this warranty.

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Safety Information
• Device is for indoor use only. product turn off the circuit breaker and contact an authorized electrician.

• Keep the device away from water, fire, humidity or hot environments. • For medical devices, please consult your physician and the device
manufacturer to determine if operation of your device may interfere with
• Do not attempt to disassemble, repair, or modify the device.
the operation of your medical device.
• Do not use the device where wireless devices are not allowed.
• The product should be kept free from excessive smoke, dust or high
• Always use only the power supply which came with the product. You temperature and vibration.
should immediately stop using the power supply unit if the cable or power
• Do not place heavy objects on top of the product.
supply unit is damaged. If you have any questions, please don’t hesitate
to contact us. • When you leave the product unused for a long time unplug the product
from the power outlet.
• Do not use the product if the casing has been broken. Danger of electric
shock. • Product should be kept away from heat sources such as radiators,
cookers etc.
• Never touch the product with wet hands.
• Keep the device in a place with good reception. The distance between
• Keep children away from power supply.
the device and other electronic products should be greater than 30cm.
• Do not place near automatically controlled devices such as fire alarms.
• Do not block device openings. Reserve a minimum of 10cm around the
Radio waves emitted from this product may cause such devices to
device to dissipate heat.
malfunction resulting in an accident.
• The device should be installed and operated with a minimum distance of
• Observe restrictions on using wireless products in fuel depots, chemical
20cm between the radiator and your body.
plants or when blasting operations are in progress.
• Operating Temperature: 0°C ~ 40°C (32°F~104°F).
• Do not use liquid to clean the product. Only use a dry cloth.
• Operating Humidity: 10%~90% non-condensing
• Never put metal objects inside the product. If a metal object enters the

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 Safety Information
Please read and follow the above safety information when operating the
device. We cannot guarantee that no accidents or damage will occur due to
improper use of the device. Please use this product with care and operate at
your own risk.

RF Exposure Information

This device transmits and receives radio information using unlicensed Wi-Fi
spectrum.

This device meets the Radio communications (Electromagnetics Radiation

– Human Exposure) Standard 2014, Australian Radiation Protection and
Nuclear Safety Agency (ARPANSA) Standard RPS3:2002 revised 2016 and
AS/NZS 2772.2:2016 on the limitation of exposure of the general public to
electromagnetic fields by way of health protection.

The device complies with RF specifications when the device is used at a

distance of 20cm or more from your body.

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Notes

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Support

TPG Community: https://community.tpg.com.au

Technical Support: [email protected]
Customer Service: [email protected]
Online: www.tpg.com.au/support
Call: 1300 997 274

Moving house?

Don’t leave your broadband behind!

Call our Moving Home team on 1300 865 124 ABN 38 099 636 012